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Got a small problem.
I sold an ASUS Eee Pad Transformer to a guy on eBay around a month ago (January 13th, to be exact). I said the condition was not amazing, it had a few knocks, scratches, knicks etc. However, this guy bought it for £200.
I have just had an eBay message from the same guy who bought the TF. He says the build quality isn't very good and there's a dead pixel on the screen. I did not notice these when I had the tablet. Furthermore, the Transformer's build quality is known to be not so good.
Where do I stand on this? Am I in the right by saying that I won't take it back, because I said 'no returns accepted' on the listing? Or do I have a legal obligation to take this back and refund him the money (obviously I'd prefer the former).
Thanks,
Phil
i would make sure its the same tablet (hes not sending you a different one back) since you said you didnt notice the dead pixel
Have him take a picture of the dead pixel.
And ask him to describe his qualms about the build quality. Hopefully he'll go into depth about creaking and such, things that are a fault of the manufacturer's and definitely not yours.
So long as there is no dead pixel and he isn't complaining about you improperly describing the tablet, I would not refund it.
redbullcat said:
Got a small problem.
I sold an ASUS Eee Pad Transformer to a guy on eBay around a month ago (January 13th, to be exact). I said the condition was not amazing, it had a few knocks, scratches, knicks etc. However, this guy bought it for £200.
I have just had an eBay message from the same guy who bought the TF. He says the build quality isn't very good and there's a dead pixel on the screen. I did not notice these when I had the tablet. Furthermore, the Transformer's build quality is known to be not so good.
Where do I stand on this? Am I in the right by saying that I won't take it back, because I said 'no returns accepted' on the listing? Or do I have a legal obligation to take this back and refund him the money (obviously I'd prefer the former).
Thanks,
Phil
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Click to collapse
I would leave it unless he files a claim with paypal. Then just show pictures of it and fight it. It may take a while but it's worth it. That said if he offers to send it back accept the return and sell it again, it will save you the hassle in the long wrong
You shouldn't be obligated to accept returns since it was explicitly stated that you don't accept them.
saintsmmx said:
You shouldn't be obligated to accept returns since it was explicitly stated that you don't accept them.
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Click to collapse
That's true unless the user disputes with paypal. If he does so and wins the seller HAS to refund the user.
You have no legal obligation to accept that item back unless you deliberately misrepresented the condition of the item prior to its sale.
If you have pics etc(you would have had them on the eBay listing?) and made clear the condition of the tablet then the customer has no recourse to you.
I'd reply to the customer and advise a dead pixel may be something they can take up with the manufacturer if it's still under warranty, if not, tough luck and sorry but it's nothing to do with you.
-psb
"No returns" policy that sellers use on eBay is meaningless. eBay does not allow it and will side with the buyer 90% of the time. Unfortunately for OP he does not have much recourse if buyer files a SNAD claim with eBay. The only defensive argument he has is to state that the item has been in buyer's possession for some time now and that it was sold as used.
I'd refund the guy 20 quids and call the day. No need to complicate it any further.
greenstuffs said:
I'd refund the guy 20 quids and call the day. No need to complicate it any further.
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If he accepts it, its the best you can expect.
I had the same with a tg01 on ebay, buyer claimed screen scratched even though it wasnt and was told to return the item to me by paypal who froze the money and then refunded him despite me showing photos to the contrary. Lucky for me mine came back unharmed, the buyer obviously didnt like it and used an excuse to get a easy refund. Paypal ignored my proof and my call for proof from the buyer.
In most cases within a 7/14 day period whatever Paypal have as a grace period, they will side with the buyer as long as the buyer does as instructed Im sorry to say.
OK, thanks guys!
I told him to send it back to ASUS. He said he isn't blaming me and he likes the tablet, so it looks like he doesn't want a refund, which is good.
I'll update this thread when/if I get another message from him
EDIT: I'll thank the people I didn't manage to thank tomorrow, ran out of thanks for today
I am extremely happy I got the phone yesterday after pre-ordering on the 5th, but Best Buy really left a sour taste in my mouth. First off, they did not recognize my entry in their "Phone Freedom" program which offered a $50 gift card if you bought a phone through them within the year. The stupid thing is, they said that they couldn't find my email address in the system, yet I only started getting emails about their specials after I signed up for that promotion. That made me pretty unhappy. I even signed up twice for the promotion a few days apart since I thought it was so strange that I didn't get a confirmation email the first time. After I didn't get it the second time, I just assumed that they weren't sending out confirmations (Strange, but I didn't think it just wouldn't work twice in a row).
The next thing was that it is plastered all over the walls in the mobile section of their store that they price match and have a low-price guarantee; yet they only price match phones that are purchased off contract. That might be common place on this forum with phone fanatics, but out in the real world (in the US at least) most phones are purchased with a contract. Saying that they price match "any deal" and then ruling out 90%(Edit: I guess I was a little optimistic, 66%) of phone purchases doesn't really seem like fair advertising to me.
Has anyone else purchased their One at Best Buy? Did you get your gift card if you signed up for the Phone Freedom program? The cashier said that it was a very common problem, and that it only really worked if you went in store to sign up, and that the online entry didn't really work.
I love the phone. I can not believe how much better it feels compared to my aging E4GT, but I wish I had a better purchasing experience.
When I signed up online for the "phone freedom", I did get a confirmation email and I made sure to save it. When I upgraded my phone last year, I also made sure to take a hard copy of the email with me just in case. Good thing too because their system was down and the only way they were willing to give me that discount was if I could show them the confirmation email (which I did). After that, the manager adjusted the price by $50. When I upgrade to the HTC One (as soon as the black version is available), I am definitely going to be sure to take a copy of the new confirmation email I got from BB when I signed up again earlier this year.
The price match policy actually really just depends on particular stores and what policies they know and abide by.
Best Buy's policy most recently changed on 3/3/2013 to exclude contract mobile from price matches. However some stores will still recognize and offer price matches to brick and mortar stores for contract phones, which was their old policy. Unfortunately, I was unable to find a brick and mortar store that had a price less than $199.99 when I went to my local BB.
Sent from my HTCONE using xda app-developers app
I bought mine through best buy and got my $50 off for the phone freedom, and had a good overall experience. Sorry you had troubles though.
Sent from my HTC One using xda premium
yes i got mine no issue pre ordered the 6th i love the phone
I did the pre order there and I also got my confirmation for the $50 gift card from the freedom program, Also I did my research where to order the phone and I knew they changed the price match policies to be able to match online retailers but excludes on contract cell phones. I guess they did because amazon prices their smartphones dirty cheap after a few months(With a new line).
I know its a little off topic but does anyone know if Best Buy's Black Tie program is any good? I'm pretty sure they tried to make you buy it if you bought the phone. When I bought my iPhone they made it seem that I could destroy the thing and get a new one free of charge for only $10 a month. I'm thinking of getting insurance for my One when I get it because I don't want to get a case and hide its premium feel. I heard it doesn't hold up against scratches and drops too well :c?
demo27vol1 said:
I know its a little off topic but does anyone know if Best Buy's Black Tie program is any good? I'm pretty sure they tried to make you buy it if you bought the phone. When I bought my iPhone they made it seem that I could destroy the thing and get a new one free of charge for only $10 a month. I'm thinking of getting insurance for my One when I get it because I don't want to get a case and hide its premium feel. I heard it doesn't hold up against scratches and drops too well :c?
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Click to collapse
I brought their insurance for my daughter's Note II back in november and I got it for my One, is cheaper if you buy the 2 years in advance $169 vs $240($10 * 24 months) + taxes. So far the only claim I have done is for the Note's charger, my daughter somehow pulled the plastic tubing that covers the charging cable close to the USB plug, We went to best buy and they order me an new whole charger( charger box+ cable) and they let me keep the charger box. I read the fine print and it covers damage accessories(included with phone) for 1 time replacement. The only thing that doesn't cover is if the phone is lost or stolen with $0 deductible.
Also if you decide to get the black tie insurance as a bonus, when is time to upgrade to a new phone they have trade-in plus, They will give you 100% the value of your phone at the time of trade-in plus a $50 gift card.
I do indeed have best buys insurance and am very happy with it. I got it with my Galaxy S2 and a month after I got the phone I dropped it on concrete and cracked the screen all up.
I went to best buy and told them what happened. They said they had to send it off and offered me a temp rental phone to hold me over ($50 charge that they refund when you return it undamaged). I took the rental and like a week later I went back and they said the damage to the casing was too bad (it was scraped up on the side badly) and it was unrepairable so they gave me a new phone.
I gave them back the rental, got my $50 back, and went home with a new phone. Very good experience, and so far it was my only claim.
Sent from my HTC One using xda premium
Glad all of you had such a good experience and that it was just me who had it rough. For those of you who got the Phone Freedom offer, did you receive a confirmation email at the time you signed up, and did you sign up online or in a store?
Sent from my HTCONE using Tapatalk 2
cntchds said:
Glad all of you had such a good experience and that it was just me who had it rough. For those of you who got the Phone Freedom offer, did you receive a confirmation email at the time you signed up, and did you sign up online or in a store?
Sent from my HTCONE using Tapatalk 2
Click to expand...
Click to collapse
I used my Phone Freedom offer back in November. I did receive a confirmation email and the signup was done online.
cntchds said:
I am extremely happy I got the phone yesterday after pre-ordering on the 5th, but Best Buy really left a sour taste in my mouth. First off, they did not recognize my entry in their "Phone Freedom" program which offered a $50 gift card if you bought a phone through them within the year. The stupid thing is, they said that they couldn't find my email address in the system, yet I only started getting emails about their specials after I signed up for that promotion. That made me pretty unhappy. I even signed up twice for the promotion a few days apart since I thought it was so strange that I didn't get a confirmation email the first time. After I didn't get it the second time, I just assumed that they weren't sending out confirmations (Strange, but I didn't think it just wouldn't work twice in a row).
The next thing was that it is plastered all over the walls in the mobile section of their store that they price match and have a low-price guarantee; yet they only price match phones that are purchased off contract. That might be common place on this forum with phone fanatics, but out in the real world (in the US at least) most phones are purchased with a contract. Saying that they price match "any deal" and then ruling out 90%(Edit: I guess I was a little optimistic, 66%) of phone purchases doesn't really seem like fair advertising to me.
Has anyone else purchased their One at Best Buy? Did you get your gift card if you signed up for the Phone Freedom program? The cashier said that it was a very common problem, and that it only really worked if you went in store to sign up, and that the online entry didn't really work.
I love the phone. I can not believe how much better it feels compared to my aging E4GT, but I wish I had a better purchasing experience.
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They screwed me out of mine also because they claimed I used the wrong area code when I registered. I *****ed but to know avail, I'm going to call corporate on Monday.
Even if by some chance I did , they should honor it. I love the phone also.
To the other posters I bought my insurance for $90 from SquareTrade. It typically costs about about $40 more but I get coupons all the time for being a customer. It covers all defects and drops and spills.
Only have a $100 deductible but that's ok.
Sent from my HTC ONE using xda premium.
The did not find my freedom $50 either. They called someone and they emailed me a $50 giftcard. The put the free zagg on (fo free) as we waited. (I'm ready to take it off, as it sucks IMO) then she tried to sell me on a case. I already had a cruzerlite with me. She left the case on the counter. She put my phone and zagg case in on top of it. As she bagged everything she grabbed the case too. It took over an hour to get it all set up but I got the phone and some freebies.
Sent from my HTCONE using Tapatalk 2
I ended up calling corporate yesterday, and they were saying I may have signed up in the wrong place... I followed their email in February for the promotion. Anyway, the guy said he was trying to figure something out right before the line was disconnected. Bah. I'll just call back tomorrow. I will say, the customer service people were extremely nice.
Sent from my HTCONE using Tapatalk 2
Bought two from Best Buy had great experience. Only thing was they were unaware of free screensaver's and had to go back.
Posted this Friday.
First at Sprint Store this morning I purchased 3 accessories and got half price (they looked at me weird because I didn't have phones yet). Then at Best Buy I traded one of my htc evo LTE got a hundred dollars for it, the other goes to my daughter. Plus I am sending two htc EVO Design's back for a hundred dollars a piece from the preregister I did with HTC. Also was able to do buy out through Sprint at $150 which is half the price they originally wanted so I upgraded both lines, instead of just one and paying outright price for other. Then to top it all off Best Buy gave me two extra gift cards $50 each to price match Radio Shack preorder (play store gift cards) even though they weren't supposed to!
Sent from my HTCONE using xda premium
I went to Best Buy on Friday to pre-order both the HTC One and a GS4 (not knowing the One came out that day). The pre order process was easy going and the lady that helped my wife and I was very pleasant. We left an about an hour later got a call that the HTC One had arrived and was ready for us to pick it up. I went back to pick it up and after waiting about 10 mins for the other customers to finish was given great service in my opinion. There were no issues with anything and didnt even have an issue with the e-mail promo some of you did. I also got a Zagg HD screen protector and Pt Case for it and love them both. Also very excited to use the warranty on the Zagg. I also did switch over to the Best Buy insurance since I had to replace my GS3 through insurance not to long ago due to a crack and wasn't to happy about the 150 deductible. I have heard good things about Best Buy's insurance so I hope if I use it, it goes well.
So overall my experience was good and will be going back to Best Buy to buy my phone from now on. Also excited to see what i get for the HTC One in two years since they will give me %100 of the worth plus $50. Sorry to hear about some of yours bad luck but hope all goes well again when I pick up my GS4 this Friday.
Best buy freaking sucks man. I bought a Zagg and then paid for them to install it. 6 tries later and all seems well. Until I get to the car and realize theres 5 spots because of the fuzzies rubbing off of the cleaning cloth. Oh. Its 7pm and we're closing sir. Please come back tomorrow. Not to mention 3 of the 6 Zaggs they used, they tried to charge me for.
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Last night at 1am I did an upgrade, thought it was through jump but was just a regular upgrade. Now I have two EIP's which is fine the balance on the nexus 5 is low.
My concern is that the nexus 6 will mess up jump even though my line has jump coverage.
I need it for the insurance coverage. Rep said only way to do a real jump upgrade is to refuse the package and try again. Forgot to ask her about insurance.
Any one have any idea if I'll be covered?
lightsout said:
Last night at 1am I did an upgrade, thought it was through jump but was just a regular upgrade. Now I have two EIP's which is fine the balance on the nexus 5 is low.
My concern is that the nexus 6 will mess up jump even though my line has jump coverage.
I need it for the insurance coverage. Rep said only way to do a real jump upgrade is to refuse the package and try again. Forgot to ask her about insurance.
Any one have any idea if I'll be covered?
Click to expand...
Click to collapse
The EIP in Jump is tied to the phone, not the line. So if you did a regular upgrade, you might have a separate EIP that isn't part of Jump. I'd confirm with T-Mobile that you do have an EIP for your Nexus 6 and be sure to get the details of its coverage.
Typically when you do a Jump upgrade, you turn in the previous Jump device, which sounds like a Nexus 5 that you purchased from T-Mobile. When they accept your previous device any balance remaining to pay it off is cleared and you start over with your new Jump device. Doing Jump upgrades can't be done online, only in a T-Mobile store.
If your getting a N6 sent to you by T-Mobile, instead of refusing the package I'd talk to a manager at the T-Mobile store to see if you can "return it" and then rebuy it under your Jump upgrade. As difficult as it is to get this phone, go for the solution in which you get to keep it.
Sent from my MB Nexus 6 (64 GB)
GPS Ordered, 2-Day Shipping: 10/29, 13:29
Account Charged: 11/14
Shipping Notification: 11/18, 03:42
Device Received: 11/19, 14:59
All Times in EST
I had a similar issue.
I went to T-mobile yesterday to get the phone with my Jump upgrade. I wanted to put 100$ down on the phone. Originally he told me for whatever reason it wouldn't go thruogh even thoughI was paying for jump, I wasn't using it.
He said if I went the non jump route, they would give me the trade in value of my phone and I'd be responsible for the remaining EIP balance, and then the balance of the nexus 6 as well. I can't remember if I had to put money down on the nexus through this route or if it was still 0$ down.
My issue ended up being resolved because of something else, but it looks like you get more for your phone through the jump program. They pay off the balance, where as with a non-jump upgrade you only get the trade in value of your phone, not necessarily how much you still owe on it.
Without jump my Note 3 was $260 trade in. With Jump it was was remaining balance on my EIP account $350
Its possible you would have to put some money down on the phone if you go the non jump route. .. Not sure if they do financing for that method.
Hope that makes sense. Hope I helped
Thanks guys, indeed I do have two EIP's now. I put down $60 and am now paying monthly for my old nexus 5 and the new 6. If the only difference is the trade in on my phone thats fine. Because I don't owe much. But I'm pretty sure jump is also how tmobile handles insurance on the phones. I'll have to call them back today and clarify.
soljaofjesus said:
I had a similar issue.
I went to T-mobile yesterday to get the phone with my Jump upgrade. I wanted to put 100$ down on the phone. Originally he told me for whatever reason it wouldn't go thruogh even thoughI was paying for jump, I wasn't using it.
He said if I went the non jump route, they would give me the trade in value of my phone and I'd be responsible for the remaining EIP balance, and then the balance of the nexus 6 as well. I can't remember if I had to put money down on the nexus through this route or if it was still 0$ down.
My issue ended up being resolved because of something else, but it looks like you get more for your phone through the jump program. They pay off the balance, where as with a non-jump upgrade you only get the trade in value of your phone, not necessarily how much you still owe on it.
Without jump my Note 3 was $260 trade in. With Jump it was was remaining balance on my EIP account $350
Its possible you would have to put some money down on the phone if you go the non jump route. .. Not sure if they do financing for that methodHope that makes sense. Hope I helped
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Yes, that's how T-Mobile handles their subscribers now. Since they "did away" with Service Contracts, they allow subscribers to purchase phones and pay for them over a 2-year period. Once the device is paid off, it's your to do what you wish. To clarify, you can leave T-Mobile whenever you'd like, but you'd have to pay the balance for the device. You also don't have to wait 2 years to pay off the phone, you can do it from day one, in a week, or a year. The key to understand is that once that it's paid off, the device is yours and the carrier is suppsoed to provide you with a Network Unlock PIN (doesn't apply to Nexus/GPE devices; only carrier locked).
lightsout said:
Thanks guys, indeed I do have two EIP's now. I put down $60 and am now paying monthly for my old nexus 5 and the new 6. If the only difference is the trade in on my phone thats fine. Because I don't owe much. But I'm pretty sure jump is also how tmobile handles insurance on the phones. I'll have to call them back today and clarify.
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Click to collapse
Yes. From T-Mobile's Jump FAQ
JUMP! includes Premium Handset Protection (PHP), which covers accidental damage, mechanical breakdown, loss, and theft, and provides a replacement phone up to two times in twelve months after the deductible or any processing fees are paid. If a device is damaged and does not pass the 3-point inspection at trade in, you must file a claim for the damaged device through PHP and pay the deductible or any processing fee to replace it before a trade-in for an upgrade can be initiated. However, this can be handled in one visit to a participating T-Mobile store. If you want to file a PHP claim but not process an upgrade, you can call the vendor directly without a store visit.
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Click to collapse
So I spoke with T-Mobile and they said insurance will be covered just as it would have if I did a jump order.
Only difference being I don't get to trade in my phone to get rid of the previous EIP.
So I'm good to go thanks folks.
**Warning** Kind of a long read but I'm curious to other peoples thoughts.
Wanted to share my experience today. I went into a Corporate AT&T store planning on upgrading to a 32GB MB Nexus 6 on the Next program. I'm good with it being carrier locked and I'll just remove the AT&T bloatware. I was excited that they had them in stock, however I noticed that the retail price was for $682.99 instead of $649 like Google has it for. I asked the rep and he was surprised and looked it up. I told him that other carriers were selling it for $649 also, and he verified it but couldn't explain it and mentioned that they can't match it either. I asked why do I want to pay like $30 more for it to be carrier locked and have bloatware installed (okay with it but not gonna pay for it).
At home, I called 611 to see if they would match it and see if they knew why. The first rep basically said that was the way it was and didn't really seem interested. The second time I called (I know now maybe I'm crazy but didn't think its right), I asked for their loyalty department cause I know they have more power. The guy there said he was being told that its not ATT but the Manufacture that is dictating the price. I told him that Motorola has it for $649 on their website and it doesn't make sense that they are letting everyone else sell it for one price and making AT&T sell it higher. Told them that I may change carriers if AT&T thinks that its good business practice to charge more then everyone else.
I want to point out that:
1. I was never rude or demanded anything. Just told them that I hope it gets pushed up and corrected.
2. Realize that this is a first world problem and I could just go purchase it from Google or somewhere else but I feel its the principle. Its not right to charge like $30 more and add to the fact that I would have paid higher taxes.
3. They still ended up not matching the price but did offer me a $50 discount off the contract price but told them I didn't want a contract.
The extra cost is for the high quality paint used for the death star logo on the back. (The one that comes off if you stare at it hard enough.)
Actually, I didn't mind the extra 30 for one simple reason: it didn't require waiting 6 to 20 weeks for moto to get stock and ship.
Sent from my Nexus 6 using Tapatalk
Ha on the paint. I'm still torn. Almost talked myself into going back and just pay for it.
You know what? I just bought a Nexus 6 from AT&T web ordering and I knew it was $30 more than everyone else, but you know what?! AT&T has them in stock and nobody else does!! Get over it. If you don't like it wait until Google has them on their site and then wait some more until they really have it and can send it to you! I had no problem getting mine from AT&T and I really didn't care that it has their logo on it!
ILuvRice said:
Ha on the paint. I'm still torn. Almost talked myself into going back and just pay for it.
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Click to collapse
Do you going to leave a service because they charge 30 bucks for a device no one got in stock? Sound like a great business strategy for me... They know they can provide it today while others can in weeks. I will advice you go back
Appreciate the feed back. I realize that's it only like 30 bucks but there is also the added cost of paying taxes on 682 instead of 649. Not outrageous but still there. I doubt they are charging higher because they know they have them in stock. Especially when they are late to the game. They had to send their initial batch back. I wonder if this is fair to be who don't realize they are paying more. I noticed the price difference and accept the added cost, I'm okay with it but it's not fair to an unsuspecting customer.
Complain about it on at&t's Facebook page. The first person that contacts you probably won't be alot of help. They will eventually have someone else contact you. This person can help you. They gave me a $100 bill credit. I could have paid the balance of $582.99 plus tax but I chose to do the next 12 plan. So I paid $682.99 in order to do next and the $100 came off my monthly bill.
Well to update. I ended up going back and getting it. Really wanted to check it out and decided it was worth to walk out with it now. I hope its corrected still though. Now to run it through its paces before the 14 days are up. Like it so far. It is my first nexus device.
Mine was 249.99 with the 2 year contract.
$249.99 + $25 per month extra for 24 months = $849.99 + tax and upgrade / activation fees.
Best buy has the at&t n6 for 649 but the sprint n6 is 699 dosent make sense
Sent from my LG-D950 using XDA Free mobile app
That's interesting, on Sprints website its 648.
This is the first time I have bought anything from Samsung.com. I need to tradein an old phone to get some discounts for the Note 8. Based on past experiences, how good/ bad is the Trade-in process? There is a thin line separating our understanding of a phone in "good working condition" & "regular wear and tear".
Mine is a used phone . I am not sure, the previous seller may have had water damage. However, cosmetically, it has a small dent on top-right corner bezel. The screen is pristine. Some small scratches on the back of the phone.
So when the time comes to send my old phone:
How long does it take for Samsung to acknowledge the Trade-in receipt?
After the receipt, how long does it take for Samsung to make a decision whether to accept or reject the trade-in?
If the trade-in is rejected, do we get a chance to understand why the trade-in was rejected?
Also, if the trade-in is rejected, is it possible for us to send another phone? or is the trade-in decision final?
Is there any way to get the trade-in confirmed (by sharing pictures) before-hand?
Any help is appreciated.
myechophone said:
This is the first time I have bought anything from Samsung.com. I need to tradein an old phone to get some discounts for the Note 8. Based on past experiences, how good/ bad is the Trade-in process? There is a thin line separating our understanding of a phone in "good working condition" & "regular wear and tear".
Mine is a used phone . I am not sure, the previous seller may have had water damage. However, cosmetically, it has a small dent on top-right corner bezel. The screen is pristine. Some small scratches on the back of the phone.
So when the time comes to send my old phone:
How long does it take for Samsung to acknowledge the Trade-in receipt?
After the receipt, how long does it take for Samsung to make a decision whether to accept or reject the trade-in?
If the trade-in is rejected, do we get a chance to understand why the trade-in was rejected?
Also, if the trade-in is rejected, is it possible for us to send another phone? or is the trade-in decision final?
Is there any way to get the trade-in confirmed (by sharing pictures) before-hand?
Any help is appreciated.
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Click to collapse
I personally have never had a problem. You shouldn't have any problems as long as all functions work, no cracks in screen, device powers up and keeps a charge, not blacklisted, and device is paid off.
This should answer any and all questions:
"The devices must be in good condition (meaning it powers on and holds a charge; has a functioning display; has no breaks or cracks or other visible defects that go beyond normal wear and tear; and is not on a black list of any kind) to be eligible for Trade-In. Prior to trading in device, you must perform a factory reset and remove all personal information from device and eligible devices must have reactivation lock, Google Factory Reset Protection and all other anti-theft locking software disabled. Trade-ins must be received within 15 days of qualifying purchase. Devices not meeting these criteria will not qualify for the trade-in program. Samsung reserves the right to modify or discontinue this offer at any time." -Samsung website-
Khwoo685 said:
I personally have never had a problem. You shouldn't have any problems as long as all functions work, no cracks in screen, device powers up and keeps a charge, not blacklisted, and device is paid off.
This should answer any and all questions:
"The devices must be in good condition (meaning it powers on and holds a charge; has a functioning display; has no breaks or cracks or other visible defects that go beyond normal wear and tear; and is not on a black list of any kind) to be eligible for Trade-In. Prior to trading in device, you must perform a factory reset and remove all personal information from device and eligible devices must have reactivation lock, Google Factory Reset Protection and all other anti-theft locking software disabled. Trade-ins must be received within 15 days of qualifying purchase. Devices not meeting these criteria will not qualify for the trade-in program. Samsung reserves the right to modify or discontinue this offer at any time." -Samsung website-
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Click to collapse
Thanks. But, I have some apprehensions as this is the first time...
Since you are seeing the glass as half empty....
Dents may not be considered normal wear and tear. Ive used phones for decades and never had one dent. Consider that a potential red flag if i were to be nit picky.
Its up to the person handling the ingest of the product. If they have a bad day or if they were giving some leeway to trade ins prior to getting yours, maybe yours may cause them to not be so lenient.
Perhaps look at other sources over the internet for other reviews on this trade in. Look at older note forums on this forum. You are likely to hear/read varied results.
In the end they (Sammy)may not care as long as the unit powers on and the screen is in good condition because the screen can potentially be used for surplus spare parts for other devices in that model range so the response you recieebvd above may indeed be a fair assumption that the trade in process will be smooth, you will get your asking price for the trade in, and the overall proces wont take too long.
Then you can ask yourself this: how much would I make if i were to sell it on Craigslist ?
marctronixx said:
Dents may not be considered normal wear and tear. Ive used phones for decades and never had one dent. Consider that a potential red flag if i were to be nit picky.
Its up to the person handling the ingest of the product. If they have a bad day or if they were giving some leeway to trade ins prior to getting yours, maybe yours may cause them to not be so lenient.
Perhaps look at other sources over the internet for other reviews on this trade in. Look at older note forums on this forum. You are likely to hear/read varied results.
In the end they (Sammy)may not care as long as the unit powers on and the screen is in good condition because the screen can potentially be used for surplus spare parts for other devices in that model range so the response you recieebvd above may indeed be a fair assumption that the trade in process will be smooth, you will get your asking price for the trade in, and the overall proces wont take too long.
Then you can ask yourself this: how much would I make if i were to sell it on Craigslist ?
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Thanks for the detailed reply. I will check other sources too for more details. As mentioned, I am doing the first of its kind transaction with Samsung; hence some anxiety.
I was one of the Note 7 buyers/returners.
I recently took advantage of the promotion to buy a Samsung Note 8 (unlocked) (w/ a free Gear 360), and I indicated during the order process that I would trade-in a Galaxy S5. I paid a little over $500 for the Note 8 that day.
Fast forward to today: so I received the Note 8 today, but the box has no trade-in instructions, shipping pouch, or pre-paid postage. Did I do something wrong, or does Samsung just not want this ancient S5 hardware?
Did anyone else (who previous returned the Note 7) get further instructions for the trade-in with the Note 8? Should I just follow the instructions found here: http://www.samsung.com/us/trade-in/terms-and-conditions/
It says "Samsung will provide a shipping label and instructions to send us your Trade-In Device." So I'm very confused.
I'm going to call Samsung. They said the correct office is closed for the day.
In a desperate attempt to resolve the issue more quickly, I sent an email.
The CS rep I did talk to did say that once I reach the correct person then Samsung will email me a shipping label. But I have to call back to talk do a different rep in a different dept.
caj27 said:
I was one of the Note 7 buyers/returners.
I recently took advantage of the promotion to buy a Samsung Note 8 (unlocked) (w/ a free Gear 360), and I indicated during the order process that I would trade-in a Galaxy S5. I paid a little over $500 for the Note 8 that day.
Fast forward to today: so I received the Note 8 today, but the box has no trade-in instructions, shipping pouch, or pre-paid postage. Did I do something wrong, or does Samsung just not want this ancient S5 hardware?
Did anyone else (who previous returned the Note 7) get further instructions for the trade-in with the Note 8? Should I just follow the instructions found here: http://www.samsung.com/us/trade-in/terms-and-conditions/
It says "Samsung will provide a shipping label and instructions to send us your Trade-In Device." So I'm very confused.
I'm going to call Samsung. They said the correct office is closed for the day.
In a desperate attempt to resolve the issue more quickly, I sent an email.
The CS rep I did talk to did say that once I reach the correct person then Samsung will email me a shipping label. But I have to call back to talk do a different rep in a different dept.
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On the order details on the website you can print the shipping label that is tied to your order. Same place everyone kept checking their status...Look beside the trade in you will see the print label button
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I spoke with them yesterday and was told you will get a reply about the trade in in 10 business days, just long enough so that you can't return the Note 8 if they screw you.
ggrant3876 said:
I spoke with them yesterday and was told you will get a reply about the trade in in 10 business days, just long enough so that you can't return the Note 8 if they screw you.
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Lol, if it comes to that, just kick up a fuss! They'll let you return it.