Problem with Amazon Fire Tab 5th generation - Fire Q&A, Help & Troubleshooting

Hi!!
My tab is upgraded to 5.6. from last week. m facing many problems.
1) When i want to put it shutdown. it just shows shutdown dialogue but it wont shutdown itself.
2) the backside of charging point is heating up.
3) the tab is hanging alot.
i went to a shop. showed him my tab. as he was a hardware person. he said there is nothing issue with the tab.
i already did factory reset from recovery.
but m still wondering what to do with this stupid thing.
can i downgrade???? so i can use other roms

liboct87 said:
Hi!!
My tab is upgraded to 5.6. from last week. m facing many problems.
1) When i want to put it shutdown. it just shows shutdown dialogue but it wont shutdown itself.
2) the backside of charging point is heating up.
3) the tab is hanging alot.
i went to a shop. showed him my tab. as he was a hardware person. he said there is nothing issue with the tab.
i already did factory reset from recovery.
but m still wondering what to do with this stupid thing.
can i downgrade???? so i can use other roms
Click to expand...
Click to collapse
- likely something went wrong during 5.4->5.6 update that is now driving high CPU use (heat) and hangs as device is busy doing 'something' that will never complete; seen this many times before with major FireOS updates
- usually can not be fixed via a factory reset (no access to system partition)
- current unknown if FireOS 5.6 can be safely rolled back to 5.4.x (likely not)
- neither FireOS build can be rooted - hence no custom ROMs
Try contacting Amazon for resolution. They might toss you a coupon which can be applied to a new device - including deeply discounted Fires through November 27th 2017 (Black Friday specials).

Related

reboot loop

I used to have random reboots on Nexus One, but after updating to Froyo 2.2 (before the official release), I had noticed the random reboots to get more (like 2-3 a day), but now the phone is totally useless, it does reboot constantly, and when it's connected to Power, it reboots couple of times, then gets stack at the Nexus logo.
I have put the stock firmware back, EPE54B, and it even detected 2.2 and Google pushed me the official release and still no go (yes, I did clear cache, etc)
I loaded up the log program and checked the logs after a reboot to see if it was some sort of kernel panic or something, but it does not show anything per say.
I even tried w/o SIM or w/o memory card and the results were not conclusive, it worked for some time, then started rebooting on its own. Sometimes I notice the phone is very hot, which makes me think that it might be faulty hardware (ram, etc)
Has anyone seen such an occurence, would HTC repair the device now the bootloader is unlocked or is this just a thin paper weight ? I think I read someplace that they still honor hardware repair...
Thanks,
Houman
Mine reboot when it overheats during charging. There are several overheating threads u should check out.
Sent from my Nexus One
Just be honest
houmi1 said:
I used to have random reboots on Nexus One, but after updating to Froyo 2.2 (before the official release), I had noticed the random reboots to get more (like 2-3 a day), but now the phone is totally useless, it does reboot constantly, and when it's connected to Power, it reboots couple of times, then gets stack at the Nexus logo.
I have put the stock firmware back, EPE54B, and it even detected 2.2 and Google pushed me the official release and still no go (yes, I did clear cache, etc)
I loaded up the log program and checked the logs after a reboot to see if it was some sort of kernel panic or something, but it does not show anything per say.
I even tried w/o SIM or w/o memory card and the results were not conclusive, it worked for some time, then started rebooting on its own. Sometimes I notice the phone is very hot, which makes me think that it might be faulty hardware (ram, etc)
Has anyone seen such an occurence, would HTC repair the device now the bootloader is unlocked or is this just a thin paper weight ? I think I read someplace that they still honor hardware repair...
Thanks,
Houman
Click to expand...
Click to collapse
From what I hear, if your honest and tell google that you unlocked your bootloader they will still repair your device, I don't know about replacing it if it can't be repaired. But before you go that route try troubleshooting. Make sure you have the correct radio, not all roms come with the correct radio. Non-compatible kernals can become a issue to, if you flashed a custom kernal. I get the bootloop problem if I flash a rom without wiping, which I never do, except when the instructions say no wipe required, and then I get the bootloop issue. So try a full wipe, data, dalvik & cache, ext, and then reflash your rom.
I had random reboots up the wazoo. My phone was unlocked/rooted/running FRF93. I downgraded to other versions of Froyo and even went back to 2.1/CM and it was still rebooting.
Turns out that HTC actually puts it through a reasonable testing procedure to determine if it was in fact the user that damaged the phone. So even if it is unlocked/rooted and the phone passes the test, you will get your repair free of charge just like me. I'm currently waiting for them to ship my phone back.
Although I have heard horror stories from HTC, so I really think it depends on the moon cycle...
Like a poster above said, BE HONEST. Let them know the truth that it's rooted/unlocked but currently running a standard ROM. If they give you the standard "if it's rooted, you're going to have to pay", tell them that you're heard of their testing procedure to determine if it's the user's fault. Go to a supervisor if you have to.
Hi,
Thank you all for the responses... so I decided to leave the battery out completely for one day, then put the battery in the phone, and I did quickly use the phone to wipe it as well as wiped the storage clean... so the phone should be back to regular day 1 status other than boot loader being unlocked. I guess by putting the PASSIMG.zip which has EPE54B files, I forgot, and it also flashed over the ramon recovery as well.
Then I turned off the phone but connected it to the charger and let it charge completely, this morning I turned on the phone and it has been on w/o reboots.
So this points to either heat, radio (wireless, 3g) -- it does not have a sim in it currently, but the good news is that it's not rebooting. I think I'll play with wireless first, then add 3g then we'll see where it takes me, but if it comes to returning it to HTC/Google, I'll be honest of course.
This has by the way:
Android Version: 2.2
Baseband: 32.36.00.28U_4.06.00.12_7
Kernel 2.6.32.9-27227-g3c98b0d
Build FRF91
houmi1 said:
Hi,
Thank you all for the responses... so I decided to leave the battery out completely for one day, then put the battery in the phone, and I did quickly use the phone to wipe it as well as wiped the storage clean... so the phone should be back to regular day 1 status other than boot loader being unlocked. I guess by putting the PASSIMG.zip which has EPE54B files, I forgot, and it also flashed over the ramon recovery as well.
Then I turned off the phone but connected it to the charger and let it charge completely, this morning I turned on the phone and it has been on w/o reboots.
So this points to either heat, radio (wireless, 3g) -- it does not have a sim in it currently, but the good news is that it's not rebooting. I think I'll play with wireless first, then add 3g then we'll see where it takes me, but if it comes to returning it to HTC/Google, I'll be honest of course.
This has by the way:
Android Version: 2.2
Baseband: 32.36.00.28U_4.06.00.12_7
Kernel 2.6.32.9-27227-g3c98b0d
Build FRF91
Click to expand...
Click to collapse
Any updates? I have a similar issue
Yeah I basically think it's heat related and unrelated to the firmware, RAM, etc.... I had the phone at a very cool place and it works perfectly, and when I started using it, as it got hot, it started rebooting, and I noticed the back of the phone was very hot.
So I think nxt was right #2 in this thread.
Houman
The above observation would seem to make sense. My phone would reboot while trying to watch youtube videos sometimes, but ALWAYS within a few minutes of using it on the mains...
I have since had it sent back to HTC to have the phone repaired. I had rooted my phone just to get 2.2 however as it was a genuine hardware issue they replaced the main board and now not only does the phone not reboot anymore, the issues I had with no 3G (only Edge) have disappeared too. Happy
BANE
Hi
So I got my phone back from htc, they basically fixed it and even locked the bootloader so all is well
Just FYI
Houman

G4 Boot Loop

I am having a boot loop issue. I have T-Mobile G4 that is NOT rooted. I bought it on release day. I too would get random reboots, particularly after the recent security update. I also noticed that the operating temperature was really high, a lot lately. I thought it was a rogue app (clean master). Anyway, I updated a few apps and installed a few watch faces. Suddenly, my phone was drained prematurely. Plugged it into a quick charge charger when all the fun begins. Early on it would boot to the home screen but would reboot a minute or two later. Then it stopped booting to home. On two occasions that I caught, it was starting up like a firmware update just installed with the "Android is starting 1 of 143 apps" type of line. After seeing that and still not getting to home, I figured I might as well factory reset it. Well I was amazed to discover that a factory reset yields the same boot loop. All I get is the LG logo.
Defeated. I go to my local TMo retailer where I bought the phone only to find out that I have to wait for delivery of a replacement( I smell refurb). I'm in Jump btw. I did notice that when the phone will boot to home screen for whatever length of time, the LED would work. The LED does not work during a boot loop. My research on this issue uncovered an alarming trend on the Internet. No solutions other than replacement. No cause has been identified either. Without proof, these are my top suspicions: Quick charge, 128G SD, apps moved to SD. My hunch is quick charge. All of my chargers are Qualcomm certified quick chargers. and I use them 95% of the time. I would hate to add LG to my list of boycotted Android vendors under Samsung.
Things I tried:
Recovery mode
Download mode
No SIM, Battery and/or SD
Swapping batteries
Safe mode (once)
This happened to me yesterday. I was listening to music through the bluetooth at the gym and it stopped playing. When I walked over to the phone it was already in a boot loop.
Reflashing does nothing nor does a factory reset. They are sending me a new one as well.
Funny thing is once it did make itself passed the boot screen to: "updating apps" This smells like an update is bricking phones. I went to the store and the agent said he couldn't find any data on a recent update but I think he wasn't looking at the right place. If there's an update bricking phones I will be livid. I'm 40 days away from a Jump upgrade and they said I can't exchange it early anyway because it "has to be in working condition." Well no ****, YOU can do the warranty replacement...give me a new phone! I too abandoned Samsung after the Lollipop Note Edge upgrade made the phone discharge in 3 hours or less and run as smooth as gravel. LG has suddenly made me sour too.
Same exact issue as you described.
Also tried everything you did. I went with TMO's replacement, and to my surprise, it was a new phone rather than a refurb.

Samsung Galaxy S3 GT-i9305 random restarts even in Safe Mode

Hi Guys,
I have this phone for many years, but suddenly the random reboots started approx 2-3 months ago, running originally KitKat 4.4.4 at this time. Before that I was rooted the phone and I supposed it could be something with that. However, flashing back & factory resets didn't help at all, clearing dalvik caches as well. What I tried up to now:
1. Upgraded/Downgraded the bootloader -- no change
2. Tried different recovery modes -- CWM & TWRP(the current one)
3. Different ROMs -- no change, the sudden restarts persist.
(4. Updated the radio -- the signal got quite better)
Three days ago I've upgraded to Lollipop 5.1.1 (the Cyanogenmod 12.1), the same story continued after a while (different applications installed).
There's one thing for sure: flashing the factories always results into a very stable phone at the beginning, installing some more applications leads to the same state -- random and frequent restarts.
I've checked the hardware -- the power button looks ok, it's definitely not the main cause b/c it reboots without touching! The CPU temp & free memory look quite good too.
Now, the current situation is as follows:
- flashed ROM (official one): 2016-03-03 Poland (T-mobile) 4.4.4 I9305XXUFOL2 I9305TPLFOL2 (seems like the most stable till now)
- installed ATK (Advanced Task Killer) -- configured to kill all applications aggressively when the screen goes off.
For me it looks like the ATK helps much, although I don't know the reason. Also, memory checked, I've executed all kind of possible tests up to the phone -- all appears as OK. Also, I don't know if it's related to the issue but I moved all possible apps installed to the SD card. The internal memory has been formatted via TWRP before the last ROM installation... Does anyone have any idea what could be the reason for the sudden restarts? It restarts even in Safe Mode, without any obvious reason and not touching the phone at all. The CPU load at the times of restart is quite low, the temperature as well. I doubt if the RAM is corrupted or maybe the NAND has some bad blocks. Are there any useful utils for tests that could be executed?
PS: I attach some log file, which I gathered once I was running the Cyanogenmod 12.1 (Lollipop). As I stated above the situation is the same when running 4.4.4 and 5.1.1. Sometimes after such a restart, it sticks in a boot-loop (if I boot manually via the GUI in recovery or download mode it will not).
Current versions:
---------------------
Android: 4.4.4
Baseband: I9305XXUFOA1
Kernel: 3.0.31-4282983/[email protected] #1
Build: KTU84P.I9305XXUFOL2
SELinux: Enforcing
Recovery: TWRP
I beg for your help on this! Cheers!
Same problem here...
Hi there
I'm having this same annoying issue with my Samsung GT-I9305. It suddenly restarts without doing absolutely nothing but looking at the screen or scrolling a text or just sending a sms/whatsapp/whatever.... I started trying to restart the phone (nah) turning it off and back on (nah) changing the battery for another one that I have here with me (nah)... After that, I extracted the SD Card and leave the phone only with internal storage (again, nothing happened but restarting randomly). I tried not installing apps such as FB, even Pebble App or just stopped sycronizing my phone with my Pebble Time via Bluetooth, but with the same and well known result: still restarting suddenly. I have noticed that when Google Play detects that there are few apps with a newer version asking to be updated, the phone restarts too! I tried deactivating this option in Google Play, just letting me to decide when and how to upgrade my apps, but It seems that it still detects the app upgrading needs and keep doing it the same way.
About a year ago, I found the same problem with my phone, but in that time it was related to the power button, it seems that it was pressed all the time and the device felt into a rebooting cycle. I check some blogs and I solved the problem cleaning the button with this electronic cleaning spray. I almost drowned my Samsung but I let it dry for a few hours. It worked fine, until now.
My cellphone is still in Android 4.3 (I9305ZHUCNB1) I don't know why I can't upgrade it to a newer version, even when I see that the 4.4 is available for this model. Right now, I'm thinking about change the cellphone and just forget the whole problem. But I'm just exploring again to see if I can find a last solution that tackles this annoying issue.
Did you manage to solve this problem??
Thanks in advance!
Unfortunately not, I had to buy a new phone. I guess the processor or other element suddenly broke, there's no other explanation to me. Also, as you see no any reasonable support in the forum.. Anyway, wish you a good luck with this.
Not so good here too...
Thank you. But unfortunately for me too... Today my phone went black screened suddenly, when booting only got to Samsung GTI9305 logo... I tried to restart through secure mode and the other one you get pressing power plus home plus volume high, and when tried to do a cache cleaning and rebooting it showed some mmcblk failed issues. So I couldn't do so much to revert this situation. I already bought a new phone, not Samsung of course. I have read that some people had the same problem as me just because they let the battery reach a very low level in one opportunity, and something in the internal memory went broke. So it was a great phone, for three years and half, but it's so bad that it fails this way unexpectedly and without any apparent reason...
Yeh... There's no much support here, especially with old flagship cellphones...
fjpp81 said:
Thank you. But unfortunately for me too... Today my phone went black screened suddenly, when booting only got to Samsung GTI9305 logo... I tried to restart through secure mode and the other one you get pressing power plus home plus volume high, and when tried to do a cache cleaning and rebooting it showed some mmcblk failed issues. So I couldn't do so much to revert this situation. I already bought a new phone, not Samsung of course. I have read that some people had the same problem as me just because they let the battery reach a very low level in one opportunity, and something in the internal memory went broke. So it was a great phone, for three years and half, but it's so bad that it fails this way unexpectedly and without any apparent reason...
Yeh... There's no much support here, especially with old flagship cellphones...
Click to expand...
Click to collapse
Sorry for bothering this thread also... I got success by replacing the display!

SM T713 Not booting

OK So this morning I went to check on some bank accounts on my tablet. The screen became unresponsive, and after a few seconds the device rebooted. I went to enter my password and it crashed. It went to what looks like it could have been a stock recovery with an error that said something to the effect of "Error there is no PIT binary".
Steps I have taken to resolve my issue:
1) I contacted Samsung support, and went through their troubleshooting...no dice.
2) Plugged SM T713 into original charger, allowed it to sit 10 mins (it had an 80% charge when this started happening), and held the power button for 30 seconds (this fixed random wonkiness in my previous Nexus 7 (2013)...nothing
3) Googled my issue. I haven't seen anything relevant at this point. Most cases I see with this issue are the result of a bad odin flash. This tablet has not been flashed since I purchased it. I purchased the tablet new so a previous owner did not flash it either.
Additional details:
1) Running on Stock 6.0.1
2) Never rooted (this device...yet)
3) Installed apps all from the play store with the exception of Amazon Underground.
4) Device is currently under warranty, and warranty support has been requested.
My question is, has anyone had this happen without rooting or attempting to flash? Is there a way to resolve this without tripping Knox, or having to wait on a tech to service my device?

5.6 update bricked my Fire Tablet 7 5th Gen

Boy am I upset about this. So I get the update and I even liked it looking around at the new freed up internal storage. Well, I clean my history, run ccleaner, etc. like I normally do to restart and when I restart it will not pass the fire screen whatsoever. Now this tablet is not and has never been rooted or tampered with in any malicious way. Launcher hijack and things from this forum are the only tweeks used. It will not work.
I have tried factory reset dozens of times, restart, anything I can do from the hardboot blackscreen (I guess it is called). Somehow managed to make it run the initial setup once, ran through hours of fixing it back the way it was. Restarted it again, bricked again. I can never manage to factory reset it like normal again and I mean I've tried 30 times by now. Only "Fire" loading screen. Has anyone seen this? This is not fair.
CaptainPatterson said:
Boy am I upset about this. So I get the update and I even liked it looking around at the new freed up internal storage. Well, I clean my history, run ccleaner, etc. like I normally do to restart and when I restart it will not pass the fire screen whatsoever. Now this tablet is not and has never been rooted or tampered with in any malicious way. Launcher hijack and things from this forum are the only tweeks used. It will not work.
I have tried factory reset dozens of times, restart, anything I can do from the hardboot blackscreen (I guess it is called). Somehow managed to make it run the initial setup once, ran through hours of fixing it back the way it was. Restarted it again, bricked again. I can never manage to factory reset it like normal again and I mean I've tried 30 times by now. Only "Fire" loading screen. Has anyone seen this? This is not fair.
Click to expand...
Click to collapse
Yes - I have (indirectly) seen this on numerous unrooted Amazon Fire devices from several generations following a major OTA update. In most cases the device is NOT recoverable unless the bootloader is unlocked (not possible on 5th-7th gen devices). Boils down to a borked update which is not totally unexpected given the manner in which they are engineered and administered by Amazon. Clearly a very high percentage work without issue. Still sucks if you're a member of the substantial minority...regardless of size. You can try giving Amazon support a call...they might throw you a coupon that can be used against a future purchase (including deeply discounted Amazon/Fire devices during "Black Friday" week).
Just an update on this...
After a few days of not being able to use it I powered it on for the umpteenth time and it properly went through factory reset mode. I was able to manually download the 5.6 update again and it is finally back to normal. Funny thing is I now have even less internal storage than before but at least it is working now. That was a huge inconvenience and I still have no clue what happened.

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