[ SM-T590 | SM-T515 ]
hi all !
<DRAFT>
we'd like to share some real life snippets and events occurring to US users of tablets we recently received, for tests in our labs and assessments carried out to establish the overall quality of SAMSUNG experience for consumers.
Samsung approach to customer support isn't quite the same across countries on the globe .
while in the USA consumers end up with customer support agents achieving very high level of standards, also proactively making attempts to resolve issues we encounter during initial setup, EU staff members ( within SMSNG CTSD ) won't even be bothered with suggesting basic steps and in spite of being employees allegedly hired by SMSNG representatives , to also provide help and for resolving issues with the setup of devices and for also changing the language for audio-visual and for content displayed within samsung apps [ " Galaxy Apps " and " Samsung Members. " ]
briefly...
we received the two tablets from Amazon ( " Ships from and sold by " Amazon ) and while ' Tab A 10.5" 2018 ' sports firmware for a german market/language , ' Tab A 10.1" 2019 ' is instead supporting italian market/language.
upon android " setup wizard " and while selecting correct language and country details for google mobile services ( play store ; google play services ) now displaying media content according to our liking and country, both Samsung apps ( " Galaxy Apps " & " Samsung Members " ) show content that is in fact in a language we are instead unfamiliar, in spite of that account registration ( samsung.uk account ) occurred in 2015 and for that Galaxy S6 Edge we purchased then . we eventually expected to see and read " content " displayed in english and while browsing samsung apps .
USA customer support agents were proactively making attempts to have US taking the tablet to a ' Best Buy ' store and a " Samsung corner ", where staff members may eventually update tablets with a correct firmware version and according to our liking or, as an alternative, USA customer support agents offered to provide a RTB ( return to base ) ticket for DHL/FedEX picking up the device and to have it " repaired " at Samsung service center.
EU customer support agents instead made it very clear and suggested we should find our own ways to update/customize the tablet to our liking, and while even implying the flashing of different firmware versions, making good use of tools such as " ODIN " we can download from the net ( EU customer support agents also mentioned using Galaxy Tab A with such firmware other than that was supplied by the manufacturer, could affect overall performance )
we highlighted Samsung UK website ( " samsung.com/uk " ) is still displaying those logos and captions to suggest " Samsung UK " is set to be " by appointment to Her Majesty the Queen, supplier of televisions and audio-visual products ... " however, Samsung standards in EU simply aren't good enough for the Queen's maid in addition, customer support agents won't support Samsung Europe [ EU ] would be anywhere close to an " IBM never let you down " style. Samsung branding strategy and also for business communication within EU, aren't expressing the accustomed high standards therefore they won't be acceptable by consumers in the single market.
we also suggested Samsung had R&D departments and related staff members designing new apps ( samsung apps ), in order to display media content according to the country we select when registering a samsung account , eventually, samsung managers in EU may as well place on record that formal request and for disposal of a business branch and unit, selling their customer support and technical support departments to UNISYS.</DRAFT>
<<UPDATE>> SAMSUNG can make it up to US and for their own mistakes.
we recently got a SMSNG washing machine delivered to our labs and despite some initial hesitation, we contacted UK Customer and Technical Support Departments. as well as suggesting gifting US with a bonus ( 3YRS parts and labor warranty extension ) they actually helped in achieving what we wanted, product registration for both SAMSUNG ACCOUNT on their website and for SAMSUNG MEMBERS too. agents for CTSD also managed to help US with performing a complete test of washing machine features, and results are excellent , so far.
we can now add " Samsung UK " in that list with some other Samsung subsidiaries ( AUS; CA; CN; HK; NZ; SG; USA; ) we may contact with confidence when we hit a nuisance with SAMSUNG goods and services.
take care,
marc
Related
Maybe it is a good idea to make a petition of some kind, to send to google and maybe they will clear things up. With clearing things up I mean the problems with the already ordered Nexus 4's and the zero info about restocking. Share your thoughts here :victory:
In the UK thread "sirwilliams" already sums up a good list! Credits to him for that!
"* an acknowledgement that this has been wrong in so many ways
* an explanation as to why orders had not been shipped in the correct order
* an apology for the above
* details of how they plan to make it up to the customers whose trust in them has been left in tatters
* a commitment that orders will in future be processed and shipped to customers on a first-come, first-served basis
* clear accountability for the above - so that if it is clear this commitment has not been kept, we know exactly who to contact to provide a further explanation
* a significant change in their customer support "service" - CSRs in the country where the order was placed, a transparent "chain-of-command" so that problems can be escalated to people who will have the relevant information at their disposal
* an overhaul of the Play store, so that it does not tell misleading information, does not show duplicated orders, but instead shows more details information of the status of their order.
* acknowledgement that their CSRs have been telling untruths - an explanation as to why this is the case, and an apology.
* acknowledgement, apologies and an explanation for the customers who have waited months for their order only for Google to cancel it and then blame them
* accuracy in their documentation, ie. the correct amount which will be placed as an authorisation in advance of charges being applied rather than $1, using the word "estimate" on pages before an order is placed if that is what the quoted time is.
* a clear complaints procedure, allowing us to get in touch with people whose job is to provide an actual explanation and resolution for problems"
Signed
Seconded!
I just want to know when they will restock
Sent from my Nexus S using xda app-developers app
That's not bad but I think two things should be highlighted out of all those points:
1. Future orders will be delivered on schedule .
2. Future orders will be handled more professionally, keeping customers in the loop at all times and serving fifo order system.
Otherwise I'll be more reserved when ordering from them again. It was a painful 7-8 weeks for us! :banghead:
monkeying. around said:
That's not bad but I think two things should be highlighted out of all those points:
1. Future orders will be delivered on schedule .
2. Future orders will be handled more professionally, keeping customers in the loop at all times and serving fifo order system.
Otherwise I'll be more reserved when ordering from them again. It was a painful 7-8 weeks for us! :banghead:
Click to expand...
Click to collapse
Many are still waiting for restock
Hi guys, looks like it might just about be ready!
Just in case you didn't know, after the first batch of Nexus 4s went missing I created the "Where's my Nexus 4 - Register your Complaint" site to get Google's attention, it appeared to work and opened up a dialogue with us.
We promised we would track their progress and now mkII of the site is up and running. It has nothing to do with Google, but should allow us to track the new orders, and provide a unified voice if there are problems.
If you manage to place an order for a new Nexus 4 device, please think about signing up - www.axiopo.com
If you have any questions, get in touch through the site.
Thanks
Andy
Taiwan
I take any opportunity like this where there may be direct Google consumer feedback to request they resume paid apps in the Play store in Taiwan. The government, doing it's job to protect consumers, requires a 7 day return policy for all goods purchased in Taiwan. This means software too. When this policy was enforced well over a year ago, Apple changed it's policy quickly to allow the mandated 7 day refunds. Google has not restored paid apps here. If Apple was able to do it I see no reason why Google can't. Whenever I need to install a paid app I contact the dev and highlight this to them, they are usually unaware of this,a dn of course unhappy, and say they send feedback to Google about this. Some have mentioned the 7 day policy may allow users of some games to play the game to completion, delete/"return" it, and get a refund. For those inclined to cheat this is of course safer and easier than installing cracked .apk's, but it may not be higher or lower here than anywhere else. I don't know how the payment system works, so I don't know if there is penalty to devs for "returns", but I'm betting that the impact on a dev for returns would be somewhere between barely noticeable and non-existent. However, what is unquestionably a measurable cost to devs is the loss of revenue from not allowing 24,000,000 users in an affluent, and extremely wired country (home notably to Asus, Acer, and HTC) to not buy apps at all! Of course this also means we can't buy Nexus devices as well. If possible, could this serious grievance please also be addressed in your petition?
I agree with everything here. Mine came alot sooner than planned but I consider myself lucky I was even able to get in line for one. The whole thing was just a big mess and its ridiculous that they've been sold out for 2 months.
Also they need to be more readily available in general. Sell them unlocked in retail stores. Sell them on contract for every carrier. Everyone should have the opportunity to own a real google phone imo
Sent from my Nexus 7 using Tapatalk HD
It was a mess, and a response and apology from Google is needed.
Hi,
unfortunately, i live in a country full of not very smart people. A country where intelligence of population is quite under average. And i get extremely frustrated, when my phone limits me to content and trends of the country i live in, which is based on the preferences of the population of under average intelligence found in my country, instead of high quality content that got popular worldwide.
So, basically i changed Country/Region setting in my WP8 to English (US), to get worldwide content, and then for example in Windows Market, i see comments from people all around the world, and their ratings of apps. But when i proceed to buy one, using PayPal, my region during PayPal purchase is locked to US, so i can not correctly complete my billing information, which is important to me.
Therefore, now i have to make a choice between having online content presented in my phone biased by this s******e i live in, and being able to buy apps, or having high-quality worldwide content, but without ability to purchase apps.
Or keep switching between the two and restarting my phone every time i want to buy a damn app. :crying:
Hello from Vancouver, BC Canada
I am looking for a back end developer preferably residing the USA/Canada but will entertain other regions if I see commitment. We will be launching a social media site that is actually complimentary to other social media sites. It will be have web channels as well as a cable broadcast channel in the US/ Canada. Please note, my idea is not posted on my company website.
The criteria for a partner is as follows:
1) build the prototype to present to Series A funders
2) build the prototype APP (it's fairly simple)
3) sign the investors agreement for the formation of the joint venture
4) Invest $12,500 50% ownership -
----
IEA will provide for it's part to the joint venture:
a)the technical layout for the prototype
b)trademark ownership
c) CRTC license (no license is required for the USA).
d) IEA will also place $12,500 for 50% ownership
I do have an impressive advisory panel.
I already have four (4) companies set to review the Series A funding (2 are industry inside corporations and 2 are venture capital firms). Our Series A is $3 million.
If you think you can help, I can send an NDA and business plan to move this forward.
ME as a partner:
I have a entertainment marketing background. I am strong in presentations and sales. I'm outgoing. I have worked in the entertainment industry for many years (cable television, motion pictures, and communications).
I try to humble myself (keep ego in check). I like humor :silly: I'm an great writer but horrible with numbers...lol.
I try to act in good faith. I do not like greed and ego. I like consensus. I have launched and sold two companies in my past.
I am really excited about this start up. If this interests you please message me here or privately (preferred) at my website: ieamedia
You've come to the wrong place, obviously.
Thread closed.
I know a lot of people are upset about the fact that the Samsung Galaxy Note 5 doesn't have a SD card slot and this right here is exactly why I have a 2TB backup drive in my house and it's also the reason I tell people not to use any type of online cloud storage..
Microsoft sues US over secret demands for customer data
Apr 14, 2016 07:29 PM
By BRANDON BAILEY
AP Technology Writer
SAN FRANCISCO (AP) - Microsoft sued the U.S. government for demanding access to user emails or online files in secret, saying a provision of a 1986 law that authorities use for such undisclosed searches is unconstitutional.
The lawsuit is the latest clash over privacy rights in the digital age. Law enforcement officials want freedom to view a treasure trove of information - including emails, photos and financial records - that customers are storing on electronic gadgets and in so-called "cloud" computing centers.
Microsoft says the U.S. Justice Department is abusing the decades-old Electronic Communications Privacy Act, which allows authorities to obtain court orders requiring it to turn over customer files stored on its servers, while in some cases prohibiting the company from notifying the customer. Microsoft says those "non-disclosure" orders violate its constitutional right to free speech, as well as its customers' protection against unreasonable searches.
A Justice Department spokeswoman said the government is reviewing the lawsuit, which was filed Thursday in Seattle federal court.
One former federal official was critical of Microsoft's position, saying it could lead to warning "child molesters, domestic abusers, violent criminals and terrorists that they're being investigated."
The non-disclosure orders must be granted by a judge who has concluded that "notifying these individuals will have an adverse result, which could include messing up an investigation or even endangering the life or safety of individuals," said Daniel "D.J." Rosenthal, a former National Security Council and Justice Department attorney.
But Microsoft argues the law sets a vague standard for granting secrecy around digital searches. Authorities are required to disclose most search warrants for information stored in filing cabinets, safes or other physical locations, the company noted in its court filing.
"At the end of the day, when you are being investigated by the government, you should know about the investigation so you can prepare a defense," said Mark Jaycox of the Electronic Frontier Foundation, a digital rights group.
Microsoft said government demands under the ECPA law are increasing in number for a variety of investigations, including white-collar cases.
"We appreciate that there are times when secrecy around a government warrant is needed," Microsoft Corp. President Brad Smith said in a statement. "But based on the many secrecy orders we have received, we question whether these orders are grounded in specific facts that truly demand secrecy. To the contrary, it appears that the issuance of secrecy orders has become too routine."
The Redmond, Washington-based company says authorities used the law to demand customer information more than 5,600 times in the last 18 months. In nearly half those cases, a court ordered the company to keep the demand secret.
Although some orders expired after a period of time, Microsoft said the gag orders were indefinite in about 1,750 cases, "meaning that Microsoft could forever be barred from telling the affected customer about the government's intrusion."
As more people store data online, Microsoft argued in its lawsuit that the government is exploiting that trend "as a means of expanding its power to conduct secret investigations."
In an interview, Smith said the company decided to sue the Justice Department after a case where authorities threatened to hold Microsoft in contempt when it sought to contest a particular secrecy order.
"That caused us to step back and take a look at what was going on more broadly," he said. "We were very disconcerted when we added up the large number of secrecy orders we've been receiving."
While the lawsuit specifically challenges ECPA's secrecy provision, Congress has been debating a number of reforms in response to criticism that it's outdated in various ways.
The House Judiciary Committee this week approved a bill to amend the law so authorities would need a warrant to see email and other digital files that have been stored online for more than 180 days. Currently the law allows access with a subpoena, which can be obtained more easily by satisfying a weaker legal standard.
But a recent amendment to the bill would still allow non-disclosure orders lasting up to six months, which could potentially be extended. Microsoft's Smith said he's not optimistic that Congress will pass any reforms this year.
Microsoft rival Apple has been waging a high-profile legal battle over the FBI's attempt to compel that company's help in obtaining data stored on iPhones.
"It's part of the same trend," said Alex Abdo, a staff attorney at the American Civil Liberties Union. He said tech companies "have gotten the message loud and clear from the American public, that privacy matters."
The source link to this is here.
http://m.wtvm.com/wtvm/db/376055/content/8llRzBFa
is a good point - but you should also never use a VPN hosted by any of the "five eyes" countries, or all of the "fourteen eyes" either, also you wouldn't run a Samsung account, use Google services such a Gmail, Facebook, or any other myriad of (especially) US based privacy invasive "free" services online.
Privacy is very important. But people forget that their free Gmail account does come at a cost, so does Facebook (loathe that platform).
You cannot just stop using a cloud based storage service (personally I use Tresorit - end to end encryption and a zero knowledge service) and we all use Android devices here (MM privacy settings are a step in the right direction, but also reading and learning about what you can do to make sure your phone isn't the information leak Google would prefer it to be is a wise thing to do)
Change your email to something offering zero knowledge and end to end encryption such as Protonmail or Tutanota. Create a "throwaway" email and account for Google Play and their services. Always use the Google Play gift cards rather than a credit card for purchases.
Don't use Google Maps period. Use Open Street Maps instead.
Use DuckDuckGo as your search engine, never Google.
Find out what a warrant canary is and check them for all the services you use regularly!
Use a firewall on your device. Use Tor on your device. Don't ever use Chrome, use Firefox and make sure you adjust the privacy settings hidden inside it.
As you can see, there is a lot to consider and do if you value your privacy, not just cloud storage.
All of this is easily searchable on the internet so it pays to read.
To paraphrase Glen Greenwald, many people will say they have nothing to hide, well if that is the case send me your login details to your email accounts and online social media accounts. No one has ever taken up that offer......
geekygrl said:
is a good point - but you should also never use a VPN hosted by any of the "five eyes" countries, or all of the "fourteen eyes" either, also you wouldn't run a Samsung account, use Google services such a Gmail, Facebook, or any other myriad of (especially) US based privacy invasive "free" services online.
Privacy is very important. But people forget that their free Gmail account does come at a cost, so does Facebook (loathe that platform).
You cannot just stop using a cloud based storage service (personally I use Tresorit - end to end encryption and a zero knowledge service) and we all use Android devices here (MM privacy settings are a step in the right direction, but also reading and learning about what you can do to make sure your phone isn't the information leak Google would prefer it to be is a wise thing to do)
Change your email to something offering zero knowledge and end to end encryption such as Protonmail or Tutanota. Create a "throwaway" email and account for Google Play and their services. Always use the Google Play gift cards rather than a credit card for purchases.
Don't use Google Maps period. Use Open Street Maps instead.
Use DuckDuckGo as your search engine, never Google.
Find out what a warrant canary is and check them for all the services you use regularly!
Use a firewall on your device. Use Tor on your device. Don't ever use Chrome, use Firefox and make sure you adjust the privacy settings hidden inside it.
As you can see, there is a lot to consider and do if you value your privacy, not just cloud storage.
All of this is easily searchable on the internet so it pays to read.
To paraphrase Glen Greenwald, many people will say they have nothing to hide, well if that is the case send me your login details to your email accounts and online social media accounts. No one has ever taken up that offer......
Click to expand...
Click to collapse
Most of those thing's I don't use and the rare times that I do use them I have account names that mean nothing and have no important information in them. Any important emails that I get are sent to my own personal encrypted mail server and I don't bother with VPN connections because Tor Browser is good enough for me. This is also the reason I don't use Microsoft Windows at all and use Linux instead because when something gets installed on my system it's because I did it but with Microsoft Windows it's to easy to get viruses and whatnot and I've yet to ever have that happen to my nix. I also loathe Facebook and I rarely ever get on there because it seems like people detail their entire day every day from the time they wake up until they go to bed and that's a treasure trove to anyone who is looking for information on you! But let's face it though, there really is no way to 100% truly secure your information online because if someone is determined and smart enough they'll get what they want but we don't have to make it easy for them to get it!!
Same here - but I am always surprised at the other people out there that complain about privacy but never do anything about it, or don't know anything about how to fix it...
Unfortunately I am locked into Windows 10 as I have a SP4.....until the touchscreen and the pen works with Linux it is pointless to move OS's - I do have it locked down and no longer sending any telemetry as much as humanly possible!
I spend a lot of time being mobile so setting up my own email servers or use something like OwnCloud (isn't there a vulnerability with that at the moment?) to sync my phone isn't practical as it would require more than a SP4!
Agree that if they really want to know what you are up to they will, but why make it easy eh?!
geekygrl said:
is a good point - but you should also never use a VPN hosted by any of the "five eyes" countries, or all of the "fourteen eyes" either... <snip> Protonmail or Tutanota
Click to expand...
Click to collapse
So, basically, I agree with what you said, and I've looked at both those providers. Protonmail is based in Switzerland, and Tutanota in Germany. Um... given the Snowden revelations (and other things) can we actually depend on any German company? Is Switzerland even secure anymore?
Maybe I'm being silly, ignorant, or whatever about this. Got any thoughts on this?
Google stops personalized advertising and abandons overarching tracking of Internet users. Last week's news sounds like hell freezing over. After all, the corporation earns its money from advertising derived from tracking. Should people's desire to protect their privacy now be heard by Google? Or does the supposed about-face have something to do with the three antitrust proceedings that are being conducted against the parent company Alphabet in the United States alone?
In fact, Google had already announced in 2018 that it would abolish the controversial third-party cookies in the long term. Google's new technique for tracking Internet users is called FLoC ( read: Federated Learning of Cohorts ). The respective browser is to help create personality profiles, and these are to be recorded in cohorts. So there is no question of an end to tracking. Only the technology is changing. Google itself is talking about a hit rate of at least 95 percent of the previous approach. So everything continues as before.
ı thınk now google adsense dead ı today almos 1 dolar wın but before everyday mınımum 10 dolar 20 dolar now 1 thıs ıs funny
Steals your data and shares it with business houses. They make money out of your information.