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Hello,
I've been rooted for a few months now and have never had any problems. I wanted to use that Milk Music app from Samsung so I followed the instructions and was able to get it working on my phone and have been for awhile. I recently decided it would be a good idea to change the build.prop file back to its original state, so I copied and pasted it in using Root Browser. (I had made a backup file stored elsewhere). Once I did that I rebooted my phone for the changes to take effect. After I did that I cannot get my phone to turn back on. It displays the LG animated logo screen and then goes completely black. The light on top of the phone radiates blue/green. I've read through several forums about this issue and have tried everything in order to get it to work and for some reason, using my computer and ADB always gives me an error: device not found. I have installed the drivers and everything. Anyone else run in to this problem before? I would really appreciate it.
If you are on stock rom, just rooted. I would think you should be able to factory reset through stock recovery.
Confirm the process but i think you power completely off. Then hold volume down and power at the same time when you see the lg logo release both buttons then press both buttons and hold them.
Should take you to factory reset.
Not 100% certain but this will probably be your next step if you can't get a computer to see it.
Good luck
2111
The factory data reset didn't really change anything. For some reason I cannot boot into recovery mode either. I can put it in download mode though, but my computer still has a problem recognizing it.
brody_low said:
The factory data reset didn't really change anything. For some reason I cannot boot into recovery mode either. I can put it in download mode though, but my computer still has a problem recognizing it.
Click to expand...
Click to collapse
If you can get into dl mode then you should be able to return it to stock which should reset everything. Returning to stock has its own downside but at least you'll be up and running again.
Has anyone noticed a new boot animation pushed out by Motorola?
I'm sitting at work today and all of the sudden I have triangles in my notification bar and it says data blocked and voice blocked. I ignored it because I don't get reception in my office but when I got outside my service never came back so I reboot the phone. I immediately notice a new boot animation.....Only one problem.....My phone will only show my my live wallpaper after boot and nothing else. It wont let me do anything....Shows my notifications on the lock screen but when I unlock I get my live wallpaper and nothing else.
Any ideas? Did anyone get this new animation?
Here is the new animation, I didn't upload this......https://youtu.be/4NgbsuXA2rY
XT1095
Mehh....I had to wipe it. No idea what happened...
KB Smoka said:
Mehh....I had to wipe it. No idea what happened...
Click to expand...
Click to collapse
Heyy if u don't mind can u plz uoload ur bootanimation file
Thanks in advance
youwave111 said:
Heyy if u don't mind can u plz uoload ur bootanimation file
Thanks in advance
Click to expand...
Click to collapse
Here you go.
Dark9781 said:
Here you go.
Click to expand...
Click to collapse
Thanks a lot mate ????
So again this happened.......New animation and my phone is now stuck and wont boot up completely.
After the new animation gets pushed my entire phone loses service and when I reboot I have nothing.
I have a custom boot up picture instead of the ugly device unlocked message, does that have anything to do with it? Can't do anything, it just sits at a black screen and shows notifications but wont react or open them.
I am having the same issue. Has anybody had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a bunch people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?
Hello,
I did a reboot and now I can't use my phone anymore. I see the Boot animation but after the Boot up, the screen just turns black. I receive notifications and active display is working, also I can start my camera with the twist but I can't take picture because the touchscreen does not respond. On active display or the power off pop up, the touchscreen is working. So I did a cache partition wipe but this hasn't fixed my problem. The strange thing is that after a couple of frustrated reboots, the Boot animation changed to the old animation with the spinning world. I want to reset the phone via recovery but first I need to backup my data. I have very important Data on my phone like whatsapp log or Photos and videos.. I can't connect my phone to the computer because I have a pin... How I can Backup my data and what caused the black screen?
If your bootloader is unlocked you can flash TWRP. TWRP has the ability to decrypt userdata if you have the password. I don't know if it can decrypt the moto x or not, because TWRP only officially support ASOP type encryption, if motorola uses a different technique for encryption it will say the password is wrong. If it works you can browse and backup files from TWRP recovery.
If it says the password is wrong or you don't have the bootloader unlocked, then you are SOL and have lost everything.
In either case doing a factory reset will hopefully fix your issue.
Sent from my XT1095
So I did a factory reset now. But I stuck in Bootloop, i just see the M logo. How I can fix it? And no, my Moto X is stock like out of the Box.
rupro327 said:
So I did a factory reset now. But I stuck in Bootloop, i just see the M logo. How I can fix it? And no, my Moto X is stock like out of the Box.
Click to expand...
Click to collapse
After the factory reset bootup takes longer than normal, how long did you wait?
If that is not the case, what model moto x do you have? For example mine is xt1095. Also what version of android do you have? 5.0, 4.4.4, 5.0.2, 5.1, etc?
Sent from my XT1095
same issue today
also have the same issue, black screen after reboot. moto voice, active display/notifications are responsive, camera too when twisting the phone. moto voice says "unlock your phone to continue" but i currently don't have any screen locks or anything, just swipe. i have a pure edition running on 5.1. Skeptical about a reset since the phone is still responsive.. tried looking for other fixes, but looks like this issue is just coming up today...
This exact same thing happened to me. Updated to 5.1 about a week ago via the OTA. Wiping cache did nothing. Diagnosing it as a software issue, I attempted to sideload the official 5.1 OTA that's posted elsewhere in the forums. It came back as installation aborted, so I gave up on any hope of keeping my data and did a factory reset. Now all it does is bootloop, sometimes settling on the prone android no command screen for a little while. I can boot into recovery and the bootloader, but thats it. Really hoping someone can come up with a solution. XT1096.
AGISCI said:
After the factory reset bootup takes longer than normal, how long did you wait?
If that is not the case, what model moto x do you have? For example mine is xt1095. Also what version of android do you have? 5.0, 4.4.4, 5.0.2, 5.1, etc?
Sent from my XT1095
Click to expand...
Click to collapse
I've waited about 30 minutes, in this time my phone just bootet into the recovery by his self. I've contacted Motorola and I'll send my device to repair.
It's a xt1092 with 5.1 RETDE.
I personally think that this issue is caused by the Boot animation update.
swankylaxplayer said:
This exact same thing happened to me. Updated to 5.1 about a week ago via the OTA. Wiping cache did nothing. Diagnosing it as a software issue, I attempted to sideload the official 5.1 OTA that's posted elsewhere in the forums. It came back as installation aborted, so I gave up on any hope of keeping my data and did a factory reset. Now all it does is bootloop, sometimes settling on the prone android no command screen for a little while. I can boot into recovery and the bootloader, but thats it. Really hoping someone can come up with a solution. XT1096.
Click to expand...
Click to collapse
Flash the stock 5.1 logo, kernel, system, modem, baseband and recovery for the XT1096 - the full image files are available.
JulesJam said:
Flash the stock 5.1 logo, kernel, system, modem, baseband and recovery for the XT1096 - the full image files are available.
Click to expand...
Click to collapse
Thank you! I don't know how I missed that! Back in business now.
nrsmsn said:
also have the same issue, black screen after reboot. moto voice, active display/notifications are responsive, camera too when twisting the phone. moto voice says "unlock your phone to continue" but i currently don't have any screen locks or anything, just swipe. i have a pure edition running on 5.1. Skeptical about a reset since the phone is still responsive.. tried looking for other fixes, but looks like this issue is just coming up today...
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Click to collapse
I have the exact same problem. Any fix?
Edit: Can't get adb to recognize phone. Phone is rooted.
kunal_07 said:
I have the exact same problem. Any fix?
Edit: Can't get adb to recognize phone. Phone is rooted.
Click to expand...
Click to collapse
Have you tried reflashing the system image from the bootloader?
is that possible without adb? If so, can you tell me how?
kunal_07 said:
is that possible without adb? If so, can you tell me how?
Click to expand...
Click to collapse
You still do everything through terminal. You have to cd to your folder that has adb and fastboot enclosed, usually platform-tools. Instead of starting each command with "adb", you'll start with "fastboot" and you'll be flashing these while your phone is at the fastboot screen.
The full image files are in the forums, and all the commands you'll need, in order, are posted in this thread earlier
I have found that some time the fastboot from Moto wouldn't recognize the phone. I, then, use the mfastboot-v2 found somewhere around this forum works great.
Me too faced this problem few days back. Only option left to do was factory reset.
Read below just to go through of what i faced:
( I had gone through bunch of articles for restoring my data but i had a pin lock because of which while connecting to pc it couldnt detect phone.
Other things i tried includes flashing lockscreen bypass zip via stock recovery. There i faced signature verification failed error because i had done it through stock recovery where it doent let u toggle signature verification on/off as in CWM. )
And for those who wants their data back , i found many articles of data recovery after factory reset. But it needed your device to be rooted. All you have to do is after factory reset dont make use of phone and after rooting you can recover your phone by software as EASEUS android recovey, Dr fone android recovery. Thats all .
I am too facing this issue as of last night,, I have the verizon version (complete stock, no root, locked bootloader) and I am not sure how to go about fixing this without losing all my data.. I tried wiping cache but it did nothing.. Can anyone provide some kind of troubleshoot guide please? It would be much appreciated.
A friend of mine is also having the same issue.
I tried the 5.0 image and it won't flash.
I'm locked and without root. Is it even possible to flash even the factory images? (And yes, I've tried to go to the Customer Portal for the Moto X and that isn't giving me anything)
Edit: Finally got it to flash the stock image. Didn't help. Factory reset fixed things.
Note: I had this problem and was able to fix it through a factory reset, but I had to do it through minimal adb and fastboot. The bootloader factory reset option didn't work.
I am having the exact same issue. Has anybody had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a bunch people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?
Moto X 2014: unrooted with bootloader unlocked. It's running Stock 5.1 and I haven't messed with anything on it. I gave it to my Dad after a few months of using it, so I factory reset it and gave it to him, 2 weeks later he tells me it has stopped working. It boots up normally, but from then on it is black, I can access minor parts of the OS such as the power off menu, the camera (by shaking) and Moto Display, but everything else doesn't work. I have never seen anything like this before, and I am well accustomed to flashing custom ROMs and rooting Android. If it comes down to it I will factory reset it or flash stock, but I can't even plug it into my PC and retrieve any files. Anyone have any idea whats gone wrong?
I have attached a video demonstrating what's happened to help diagnose the problem.
thomaswilloughby said:
Moto X 2014: unrooted with bootloader unlocked. It's running Stock 5.1 and I haven't messed with anything on it. I gave it to my Dad after a few months of using it, so I factory reset it and gave it to him, 2 weeks later he tells me it has stopped working. It boots up normally, but from then on it is black, I can access minor parts of the OS such as the power off menu, the camera (by shaking) and Moto Display, but everything else doesn't work. I have never seen anything like this before, and I am well accustomed to flashing custom ROMs and rooting Android. If it comes down to it I will factory reset it or flash stock, but I can't even plug it into my PC and retrieve any files. Anyone have any idea whats gone wrong?
I have attached a video demonstrating what's happened to help diagnose the problem.
Click to expand...
Click to collapse
If you search the forum here for "black screen" it has happened to other people as well on stock 5.1. Supposedly the fix is a factory reset.
Sent from my XT1095 using Tapatalk
AGISCI said:
If you search the forum here for "black screen" it has happened to other people as well on stock 5.1. Supposedly the fix is a factory reset.
Sent from my XT1095 using Tapatalk
Click to expand...
Click to collapse
Ok, It was just really surprising thats all. I will factory reset then. Thanks
I am having the exact same issue. Have you had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a few people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?
bjg222 said:
I am having the exact same issue. Have you had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a few people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?
Click to expand...
Click to collapse
Unfortunately I couldn't retreive any data from the phone, I can confirm however that a factory reset does fix the issue. The Android automatic backup does work in the broken state so I did manage to restore my settings and apps. But the internal sd card was wiped upon factory reseting. Just an idea of the top of my head: Try running adb backup and see if that works, and then unlocking the bootloader, flashing twrp, restoring the backup, and finally transfering the internal sd card data to a mounted drive using twrp. Thats just a stab in the dark and i dont have the phone on me to test it. Give it a try and lets hope Motorola will fix this bug soon.
Ok, thanks. I did try adb backup, but adb won't recognize the device when it's "booted" & sitting at the blank screen, and the stock recovery doesn't give full adb access. I'm currently looking into the various data recovery options to maybe pull some stuff off after reseting. It's really only a few files that I need, so maybe that will work?
bjg222 said:
Ok, thanks. I did try adb backup, but adb won't recognize the device when it's "booted" & sitting at the blank screen, and the stock recovery doesn't give full adb access. I'm currently looking into the various data recovery options to maybe pull some stuff off after reseting. It's really only a few files that I need, so maybe that will work?
Click to expand...
Click to collapse
Unfortunately the internal SD card mounts using MTP and not like a flash drive, so using the usual methods through Windows to recover wont work. However you could try and restore your internal sd card using this solution: http://goo.gl/OKdV14
As for accessing adb through recovery, you could try this method: http://goo.gl/5T7bhq
Hopefully one of these methods should work, so you can at least recover some of your files.
I had the same problem today. I tried to backup a twrp backup I have made few weeks ago but I still had the black screen. The only solution is to factory reset...
Happily I could have saved my data when I was on TWRP. Anyone knows how to restore sms from the data I have saved ?
okay so just like you read, i took a photo, opened an mms to send it, then the phone bricked itself. i got a black screen as if the phone was to freeze but then after several attempts to reboot (holding down the power button for long time, pulling battery, etc, etc) i got stuck in a boot loop and this is where i am now.
cannot get into recovery, only download mode.
the phone IS NOT ROOTED. which is what confuses the hell out of me.
i use nova launcher and a bunch of basic apps. nothing has been done to this os other than the launcher and the kernel is all stock too.
can really use some help because i need to retrieve some files off the phone storage.
thanks so much
nycdave said:
okay so just like you read, i took a photo, opened an mms to send it, then the phone bricked itself. i got a black screen as if the phone was to freeze but then after several attempts to reboot (holding down the power button for long time, pulling battery, etc, etc) i got stuck in a boot loop and this is where i am now.
cannot get into recovery, only download mode.
the phone IS NOT ROOTED. which is what confuses the hell out of me.
i use nova launcher and a bunch of basic apps. nothing has been done to this os other than the launcher and the kernel is all stock too.
can really use some help because i need to retrieve some files off the phone storage.
thanks so much
Click to expand...
Click to collapse
odin the base you were on and you should be good, you probably somehow got your partition corrupted so you may want to do a clean flash after that
xnknown said:
odin the base you were on and you should be good, you probably somehow got your partition corrupted so you may want to do a clean flash after that
Click to expand...
Click to collapse
tried that and it still will not boot. gets stuck at the splash screen as if to boot into recovery and then it freezes.
nycdave said:
tried that and it still will not boot. gets stuck at the splash screen as if to boot into recovery and then it freezes.
Click to expand...
Click to collapse
go into recovery and do a factory reset/data wipe
xnknown said:
go into recovery and do a factory reset/data wipe
Click to expand...
Click to collapse
go back and reread the OP. come on bruh.
nycdave said:
okay so just like you read, i took a photo, opened an mms to send it, then the phone bricked itself. i got a black screen as if the phone was to freeze but then after several attempts to reboot (holding down the power button for long time, pulling battery, etc, etc) i got stuck in a boot loop and this is where i am now.
cannot get into recovery, only download mode.
the phone IS NOT ROOTED. which is what confuses the hell out of me.
i use nova launcher and a bunch of basic apps. nothing has been done to this os other than the launcher and the kernel is all stock too.
can really use some help because i need to retrieve some files off the phone storage.
thanks so much
Click to expand...
Click to collapse
Sorry that you are having such problems. I honestly doubt that it had anything to do with you sending a picture. This looks more like a hardware failure that might be the reason you cannot enter the recovery.
Maybe this helps with the Data recovery. Connect the phone to your computer maybe you are lucky and it gets recognized as a hard drive and you can manually move the files that you want.
If that doesn't work you might want to download the original firmware from your phone (the one that you are using) and flash it via download mode. should that not work try to flash a previous firmware version.
Should none of that work you can try to download just the recovery and flash that and see if that works.
If that doesn't work you might try to root the phone and install a custom rom.
Once you make it into the recovery you should be able to do a reset - however that will destroy the data on the phone.
Good luck with that and you might have to return the phone to be serviced.