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I just received my gen 2 moto x last night and am having trouble connecting to Wifi at work. It connects to my home network and one of my work networks just fine, but when I try to connect to the work network I need it to connect to the signal strength drops to "poor" as soon as I press connect. My home network and work network both are password protected. I've verified the password and have the same connection settings as my friend's gen 1 moto x, which connects properly. The work network has excellent signal at all times when I am not trying to connect to it. It just keeps cycling from "connecting" to "saved."
Has anyone else experienced this or know a workaround? I found this but this is for a gen 1 (I'm not sure if that would help) but I'm not rooted so I don't have access to phase 2 authentication. http://forum.xda-developers.com/moto-x/moto-x-qa/wifi-signal-drops-trying-to-connect-t2872241
Thanks,
Mike
mikekory87 said:
I just received my gen 2 moto x last night and am having trouble connecting to Wifi at work. It connects to my home network and one of my work networks just fine, but when I try to connect to the work network I need it to connect to the signal strength drops to "poor" as soon as I press connect. My home network and work network both are password protected. I've verified the password and have the same connection settings as my friend's gen 1 moto x, which connects properly. The work network has excellent signal at all times when I am not trying to connect to it. It just keeps cycling from "connecting" to "saved."
Has anyone else experienced this or know a workaround? I found this but this is for a gen 1 (I'm not sure if that would help) but I'm not rooted so I don't have access to phase 2 authentication. http://forum.xda-developers.com/moto-x/moto-x-qa/wifi-signal-drops-trying-to-connect-t2872241
Thanks,
Mike
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Exact same problem. Fine at home and everywhere else. Spent a couple hours this week on the phone with Moto. They keep saying it's the network, yet everyone else is on it. They say update firmware and open MAC. Both of which are done.
This is the message in the Access point every 3 seconds when my phone is trying to connect...
"Client Deauthenticated: MACAddress:9c:d9:17:a1:c8:51 Base Radio MAC:b8:62:1f:ad:5e:90 Slot: 0 User Name: unknown Ip Address: unknown Reason:Unspecified ReasonCode: 1"
My wife's phone drops WiFi in favor of 4G LTE at home. I have to turn off data to connect to WiFi but it eventually drops the WiFi. I'm still waiting on my pure edition so I'm not sure if its just her phone or if its a common problem.
bradley26 said:
My wife's phone drops WiFi in favor of 4G LTE at home. I have to turn off data to connect to WiFi but it eventually drops the WiFi. I'm still waiting on my pure edition so I'm not sure if its just her phone or if its a common problem.
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Click to collapse
This!
I have this problem all the time ON multiple networks, its very frustrating
Mines will disconnect from my 5ghz when the screen goes off and reconnects when turned on, works fine on 2.4ghz. I have a Nighthawk ac1900 so the phone is definitely the problem.
Sent from my Hammerhead
This is related to 802.1X, We have it implemented Radius and 802.1X at work and it doesnt connect. But the same AP has a guest SSID which has no protection and a separate vlan which has access only to internet and it works fine.
giovannirc said:
This is related to 802.1X, We have it implemented Radius and 802.1X at work and it doesnt connect. But the same AP has a guest SSID which has no protection and a separate vlan which has access only to internet and it works fine.
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Sounds like this could be my problem. We have 4 networks we can login to, but they are all broadcast from the same access point. One says "secured with 802.1x" and is for laptops, two say "secured with WPA/WPA2" and are for cell phones/other, and the final is unsecured. I can only connect to the unsecured network.
So does it sound like it's the phone that's refusing the network, the network is refusing the phone for something the phone is sending back to it, or the network is refusing the phone for another reason?
I'm having this same issue. 1st Gen Moto X sitting right next to 2nd Gen, and the 1st Gen is connected while the 2nd Gen can't.
I'm having the exact same issue. It appears the problem is that older Cisco firmware doesnt support 802.11w, which is what the moto x 2014 uses by default. Here is a thread where a moto rep explains it to Cisco - https://supportforums.cisco.com/discussion/12331486/connectivity-issues-cisco-controllers-and-pmf-enabled-moto-x-gen-2
My girlfriend and I have this phone and we had a similar problem. It would connect/reconnect like a billion times before staying connected on our home network but connect fine on other networks. I tried several solutions but the one that worked was changing the channel on the router. I live in an apartment building and there are a lot of WiFi networks around me so I figured that might be causing some interference. I changed my channel from 6 to auto (it automatically jumped to 11) and now it connects instantly and is solid. What's weird is I tried channels recommended by WiFi analyzer and my other devices would connect just fine but the Moto X's couldn't even see the network in the list when it was on a lot of channels like 12, 13, and 14.
Seems like a weird WiFi radio firmware bug to me.
Is there a client side fix for this?
I just ran into the problem at my work. It is a major hospital. They are not going upgrade their cisco firmware so a couple of people's personal phones are able to connect to the network.
WiFi in general is bad on the X2014 and I am reading the same in the Droid Turbo forums.
Sent from my XT1095 using XDA Free mobile app
What!? Really?
I've not had a single issue with WiFi connectivity. I'm an IT professional so heavily reliant on WiFi.
will54880 said:
WiFi in general is bad on the X2014 and I am reading the same in the Droid Turbo forums.
Sent from my XT1095 using XDA Free mobile app
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Wutang200 said:
I've not had a single issue with WiFi connectivity. I'm an IT professional so heavily reliant on WiFi.
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I never had a WiFi problem with the Moto X 2014 until today at work. It wouldn't connect to a few different clients Wireless APs. At the first client site I power cycled the phone and WiFi still wouldn't connect. I then went to another client site and once again it would no longer connect. I power cycled again and this time it connected just fine albeit Bluetooth was acting funny and not connecting to the Moto 360. After cycling Bluetooth off and on again the 360 finally connected. Not sure if this is an actual issue or just dumb luck. I wonder if anyone that was having WiFi issues with this phone also has a Moto 360 connected via Bluetooth?
I don't own a 360 and my bluetooth is normally switched off unless I'm streaming music at home.
I know none of what I am about to write will solve anyone's issue but sharing my experiences mught help understand you're not alone. I wander between as many as a dozen different wifi networks daily. I manager a 63 room hotel on 7.5 acres where we are currently running EnGenius EAP350 AP's broadcasting in 2.4mhz band ONLY using .11bgn. I set the entire network to use one SSID so roaming is, in theory, problem free. My XT1095 has not had any issues at all here on property.
I also have my personal network in the lobby and main building under 2.4/5/.11AC side by side with out guest network. No issues bouncing around. I honestly expected issues but have found none.
There is one issue I have found in Android in general which can happen randomly, or I have not been able to induce the behavior only recognize it. Occasionally when I move from one building to another Android (ICS forward for sure) will forget which actual AP it's after and just hang. My solution is to tell the device to forget that node then once forgotten the network, of course, shows up in the list. I then select it and boom we're back in business.
I do have issues when I visit a network at say, the grocery store which requires accepting an EULA...the device simply will hang Wifi wize, even when I delete and reconnect I won't get the note to open the authorization page. I end up just killing wifi and going with LTE.
I get the same behaviors from all my phones ICS though Kitkat, don't have Lollipop yet darn it!!
I have long been frustrated with this weirdism from Android but have reached a point of M.A.D. with my devices but never found a solution.
I have noted I have the most issues by far with Cisco/Linksys devices. It has been almost assured that if I have an issue it's one of those routers running an older firmware version (amazing how many AP/routers use default password settings...I mean, really???)
Not 100% sure it's a firmware only issue but I do think it's some common bit of hardware in an AP/Router which can go spastic for some reason preventing Android from figuring out how to remain or get connected. I even had one of the EnGenius AP's go nuts, a fast swap with a freshly configured AP resolves but, again, still does not identify or solve the problem
I also sense there is some oddness deep in the bowels of Android's wifi/networking subsystem which just was never written correctly and may never be fixed.
Last I run and app called Wifi Analyzer by Kevin Yuan, it helps me a GREAT deal because I can target a specific AP/node to connect with. Android versions often defeat this by not remaining connected to that desired target AP and switching to something else. Here is where I think some of the issues with wifi connectivity live...Google MUST spend some time refining their wifi subsystem.
No matter this is a Very frustrating issue when it happens. My best solution has always been to forget the current connection then reconnect with it again once it reappears. Better yet use Wifi Analyzer or similar app to target a specific AP/node and connect/forget from inside the app, that really does seem to help, mostly...sigh, I know, sorry...
This WiFi issue is really aggravating. I have tried so many things:
1. Rebooting Router
2. Powering Off/On Phone
3. Turning WiFi Radio Off/On
4. Resetting Phone Cache Partition
5. Using WiFi analyzer and setting my router to various channels manually
6. Changing Router SSID
7. Forgetting SSID on phone and re-adding it
8. Verifying MAC Filtering is not enabled
9. Enabling MAC filtering and specifically allowing phone MAC address
10. Disabling "Avoid Poor Connections" in WiFi settings
11. Manually setting WiFi frequency band to 2.4ghz in phone settings
12. Disabling "WiFi Optimization" in phone settings
23. Changing WiFi direct and BT phone names (yeah, a big stretch, but I read somewhere that this worked)
24. Installed updated firmware on my ASUS RT-N12D1 (3.0.0.d.376_3602)
25. Disabled WPS on router
26. Switched router between Auto, Legacy and N-Only
27. Disabled Authentication and Encryption on router, just an "Open" connection.
After all of this, the phone still has WiFi connectivity issues. Sometimes after a phone power cycle it will connect to WiFi, but never for very long. Every other device I have connects to the WiFi without issues. I just got the Moto X a few days ago (AT&T version) and this is the first time I have ever had a device with WiFi connectivity issues like this. Very aggravating. There is clearly something wrong with either the hardware, or software on the phone.
There are some other oddities. When it won't connect to WiFi, there is something strange with the phone. Its not like it just can't connect or stay connected to WiFi, but somehow it seems like the WiFi is in a stalled state. Sometimes it won't show any WiFi networks and just says "Searching for WiFi networks..." until I turn off wifi and turn back on again. Then as soon as it turns back on, it will show the nearby SSID's, and try to auto-connect to my router, but after a few seconds it shows "Disabled" under the SSID. Then after a few seconds the disabled goes away, and it just shows the SSID name. It also won't let me change the WiFi Direct phone name while the WiFi is in this state, it gives me an error saying "Failed to rename device", followed by "Group Creation Failed". However, when I am actually connected to WiFi, I can rename the WiFi direct name just fine. So its not just simply an issue with bad radio signal or something, but something more serious, like the WiFi state is hung or something. If I can't resolve this in another day or two, I am going to have to return the phone, and hopefully a replacement will work. If not, I might have to get something other than a MotoX because I can't not have WiFi while at home and work.
---------- Post added at 12:29 PM ---------- Previous post was at 12:10 PM ----------
I found a way that seems to work to connect to WiFi. To clear, this isn't a fix for the data-sync issue that some people are having, or poor signal, but the issue where you can't connect to an SSID, and there is no error or anything.
1. Hold Down Power Button
2. Turn Airplane Mode On
3. Turn Wi-Fi On
4. Connect to SSID
5. Press Power Button down again
6. Turn airplane mode "Off"
I have now tried this several times, and it works everytime. If I turn off Wi-Fi and back on again, it won't connect, until I do the airplane mode trick. I don't know who to give credit for this, I have spent days and hours searching, and I remembered reading that from somebody else, but not sure where, so this is not my fix, I am just posting it here as it seems to work.
This issue is strange, and must be some combination of Android, and Motorola software/hardware/firmware configuration. I hope they get this fixed, but it at least now, this temporary fix will work whenever WiFi is not connecting.
For those of you getting WiFi connectivity problems, it could be related to your router setup. Download an app called InSSIDer and run a scan, then choose a channel that's not being used but make sure it's 5 channels higher or lower. For example, if it detects 3 networks on channels 3, 5 & 6, then you want to choose channel 10 or 11. If it detects one network on channel 6, then you should choose channel 1 or channel 10 or 11.
I noticed issues like this when I bought my Nexus 4 after my iPhone 4. Android devices seem to ship with rubbish WiFi radios.
Like I've mentioned before, I've not experienced a single disconnection with my phone either at home, work, in laws, coffee shops or anywhere else ever. Same with my first gen Moto X.
Mine is slightly different. Now and then, after power cycling or rebooting, it forgets all the WiFi passwords. Not every time. Just now and then.
Also sometimes it's quite fast, some slow. My wife's firs gen is pretty constant.
Wicked wakelocks and WiFi issues
Just yesterday I started having wicked WiFi issues, where both 5GHz and 2.4GHz networks would connect, then immediately disconnect, then connect again a few seconds later for it to just do the same thing, over and over. It keeps sending reports everytime it does it. I haven't factory reset though, but I'm going to have to.
Also, I keep getting insane wakelocks. Android OS is the worst, causing 7h+ of wakelocks in a 10h day. Google Play Services is pretty bad too, around 6h+ in that same 10h day.
Anyone else having major issues like this with their Note5? I have the N920W8 model, which I can't really find any info about anywhere
Im having similar wifi issues. Initially trying to connect to my 5ghz N home network (wpa2 psk) connect attempt, drop, connect attempt drop rinse and repeat. After a while it connects and stays connected, however, connecting to any web pages is painfully slow (like a super slow dns lookup), and i frequently get failed web page loading errors or failed to download apps from teh app store. Wifi calling is useless in this state. The same thing happens on an open hotspot network at work (2.4ghz) and the corporate (5ghz n) network. The note will ususally eventually drop wireless and force me back onto LTE. I looked at my data counter after just 3 days, and had used 27gigs of LTE, which is more data than I've used on tmobiles network since last year. Had some spotty wireless issues with teh note 4 rev 3 5.1.1 as well prior, but only had that phone for about 10 days before swapping for teh note 5. Prior to that I had the nexus 6 and no wireless issues on the same networks.
J'ai le même problème avec le 5g damn!!!
Luckily i have a dual dualband router, I set up the alternate AP 2.4ghz N wpa2 psk and the phone appears to be working fine at the moment on that network.
I ended up factory resetting and it appears working for now. A static IP address (DHCP reserved in the router) seemed to help.
Another issue I have though is when disconnecting from WiFi and connecting to mobile data, it seems to have DNS resolution issues until I turn data off and then back on. Not sure if it's the phone or the carrier (Wind Mobile) but it's pretty consistent
Not seeing these issues on my W8.
Sent from my SM-N920W8 using Tapatalk
I'm just having dreadfully slow WiFi on my att model, but it doesn't drop connection
Dial *#0011# and click "wifi settings" from the menu at the top right corner. Turn off power saving mode and restart the phone, see if that does the trick.
If not, google search "note 3 wifi issues" and/or "note 4 wifi issues"and look for answers there. In all likelihood the problems that are being experienced with Wi-Fi on the note 5 are similar to the Wi-Fi issues that the predecessors experience when they launched.
Sent from my SM-N910T using Tapatalk
It's Lollipop. It's a known bug in the software since Nov 2014 and Google hasn't addressed it. I too had issues with my WiFi when I first purchased it. But I found the work around. The bug is in the security software. The WpA2-PSK with TKIPS or AES which is a catch all, reeks havoc on our WiFi chips. It doesn't allow the phone to have proper DNS addresses resulting in severely slow internet or dropped connections.
Solution: Change your security standard to WPA/WPA2-PSK without AES or TKIPS.
Sent from my SM-N920V using XDA Free mobile app
Is that a phone setting or a router setting?
Hey guys,
I've got an Australian Samsung note 5 that has wifi problems. It started not working all of a sudden so i decided to go along with it but after a while i felt the need to try and make it work again. So i went into recovery mode and factory resetted (thinking that it would help) but then on the boot up after i came to the setup screen and found out that i was screwed. The samsung setup screen doesnt let you go past the setup screen without any wifi. Please help, i wanted to post a thread but im new to this community so i am restricted.
Thanks
p.s wifi networks can be detected but only when the phone is held right next to the router.
I fixed same problem of wifi, its a setting in phone, but you need to root phone, its system setting in system folder.
Any updates on this? Im running one 920g completely stock and another 920g with hybrid n7 port v9. Both have this same issue.
Has anybody had any problems with their WiFi not connecting? My device seems to fail to connect to wifi after a couple of days and just sits trying to connect. Toggling WiFi doesn't seem to resolve it, and I have to reboot the entire phone to get it back online.
No problem here.
Connects very quickly, never seen it fail to connect, even on my works dodgy BT homehub 3, which used to tie my old Z3 compact up in knots..
Yep.I thought that Snapdragon 835 cause this problem. Xi oami 6., ZTE z17 and Op5 had the same question with WI-FI connection.
gesongwei said:
Yep.I thought that Snapdragon 835 cause this problem. Xi oami 6., ZTE z17 and Op5 had the same question with WI-FI connection.
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I have a sd835 s8 and I haven't had any wifi issues whatsoever since launch. It's a sample size of 1, but I don't know if it's truly due to the sd835
I haven't had any WiFi issues. In fact my WiFi connections have improved using the XZ1 compact over the X performance (the X performance dropped its WiFi connections 3 times during my data transfer to the new phone)
I've had my XZ1c for about a week now (European model) and it connects to my home network (5G) normally. Signal strength is fine, although the galaxyS6 it replaced definitely had superior reception. I do have wifi issues, but only when already connected to the network. When the phone is asleep (screenlocked) it seems to lose an active connection. The wifi connection should be on at all times, even asleep. It will show the wifi symbol, but data apps don't load, and it will have lost the connection as remote for spotify connect (playing on my reciever). It will also switch to mobile data at random times with normal wifi signal strength (even though I toggled this function off in the developper settings).
I'm not sure if this is something that can be fixed through system updates. I haven't seen any forum posts with similar problems though, so I'll try to document what is actually happening before I contact Sony support.
I bought the US version and flashed the UK firmware to get the fingerprint reader to work. No issues whatsoever with this phone. No Wi-Fi issues, overheating, signal strength, battery, nothing. Everything works just perfectly.
Same issue here. Mine is Europe (NL) version. The upload and download speed can be very unstable. And especially when I take it a bit far way, even you see that it's connect to the wifi with full signal strength, it said internet is unavailable.
I'm not sure if this related to the system update of last weekend or not.
Further to my issue. My phone will drop wifi connection and repeatedly try and connect - it usually cannot see any other networks at the time. Restarting the wifi on the phone, or rebooting the access point do not help. Running a packet sniffer on the LAN shows no activity, which indicates the issue is to do with wireless handshaking.
The problem occurs every few days and the only way to resolve it is to reboot the phone, which fixes it instantly.
I contacted Sony and they told me to do a complete reset on the phone, this didn't work. I updated my findings and pointed out that it's seems to be a firmware compatibility issue. Of course, you only get to talk to first line, and as a reset didn't work, they want me to send it off for a warranty repair (which of course will be returned with "no fault found" as no doubt their wifi will be different enough for it not to have been picked up on day 1 testing).
I'm currently trying to gather a bit more information on the fault, e.g. does it only happen on my home wifi etc. I've disabled channel bonding but that didn't help, and I've not jiggled my DHCP settings after seeing plenty of posts describing wifi problems on Oreo for other phones.
It doesn't happen frequently enough and I don't have the time to delve deeply into the network to identify the cause.
One interesting thing was that it went funny at home, but it was working when I got to work. When I got home it still couldn't connect. So I suspect it's to do with a particular compatibility issue somewhere.
no problem here conecting to 5 and 2.4 wifis...
android_fury said:
I bought the US version and flashed the UK firmware to get the fingerprint reader to work. No issues whatsoever with this phone. No Wi-Fi issues, overheating, signal strength, battery, nothing. Everything works just perfectly.
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I haven't gotten around to this yet. Do you still have wifi calling and volte available?
---------- Post added at 11:05 AM ---------- Previous post was at 11:04 AM ----------
So far my wifi has been fine...
Mine is worst, i couldnt get it to connect at all but all my other device including xperia xa, xzp, laptop, Ps4 PS3, everything connect without any issue whatsoever, already excahnged once and still the same.
Think mine is struggling with either a single access point or VLANs. I need to dig further, but that requires buying a new AP - this phone is getting more and more expensive!
exactly same issue as Dashers describes with my XZ1c. I am not watching it closely, but it seems that it is hapenning after around 2 days online. Never happened before on same network with my previous Z3c, which had run months without restart and any problems whatsoever (till its display died
Dashers said:
Further to my issue. My phone will drop wifi connection and repeatedly try and connect - it usually cannot see any other networks at the time. Restarting the wifi on the phone, or rebooting the access point do not help. Running a packet sniffer on the LAN shows no activity, which indicates the issue is to do with wireless handshaking.
The problem occurs every few days and the only way to resol... .
Click to expand...
Click to collapse
I have more or less the same issues, and a reboot always solves it. It happens with both routers form ASUS and Draytek.
Additionally I see issues with Spotify connect dropping or not being found on my Sonos (hardwired to LAN), but not so much to Chrome Cast Audio on the same network.
I don't have a problem connecting to wifi, but I seem to have a different issue. Even though wifi scanning is toggled off in settings, my phone still seems to be scanning according to Battery Historian. I think this is one of several things contributing to my high idle drain. Does anyone else have this problem?
jrbmed08 said:
I don't have a problem connecting to wifi, but I seem to have a different issue. Even though wifi scanning is toggled off in settings, my phone still seems to be scanning according to Battery Historian. I think this is one of several things contributing to my high idle drain. Does anyone else have this problem?
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Click to collapse
Have you turned wifi scanning off ?
settings\Lock screen & security\Location\Scanning - turn wifi scanning off
Didgesteve said:
Have you turned wifi scanning off ?
settings\Lock screen & security\Location\Scanning - turn wifi scanning off
Click to expand...
Click to collapse
Yes, wifi and BT scanning are both turned off in settings and have been since the beginning, but both seem to be happening anyway according to Google's Battery Historian tool. When I go back in to see if they've been toggled on by an app or something, they still appear to be off.
Dashers said:
Further to my issue. My phone will drop wifi connection and repeatedly try and connect - it usually cannot see any other networks at the time. Restarting the wifi on the phone, or rebooting the access point do not help. Running a packet sniffer on the LAN shows no activity, which indicates the issue is to do with wireless handshaking.
The problem occurs every few days and the only way to resolve it is to reboot the phone, which fixes it instantly.
I contacted Sony and they told me to do a complete reset on the phone, this didn't work. I updated my findings and pointed out that it's seems to be a firmware compatibility issue. Of course, you only get to talk to first line, and as a reset didn't work, they want me to send it off for a warranty repair (which of course will be returned with "no fault found" as no doubt their wifi will be different enough for it not to have been picked up on day 1 testing).
I'm currently trying to gather a bit more information on the fault, e.g. does it only happen on my home wifi etc. I've disabled channel bonding but that didn't help, and I've not jiggled my DHCP settings after seeing plenty of posts describing wifi problems on Oreo for other phones.
It doesn't happen frequently enough and I don't have the time to delve deeply into the network to identify the cause.
One interesting thing was that it went funny at home, but it was working when I got to work. When I got home it still couldn't connect. So I suspect it's to do with a particular compatibility issue somewhere.
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Click to collapse
I have this exact problem. One second its 100% signal and is workin as expected. The other second it just drops and tries to reconnect like crazy. I have even had moments when i am unable to find my wifi after said disconnect. All my other devices is working like normal on my wifi. Using Asus n66u 5ghz.
I have been having the same issues as mentioned above with my XZ1 compact(european). My issues with dropping wifi signal seems to be happening when there are two different wifi signals to choose from. They are both on my local network. One is an extender due to the size of my house. When it can detect both signals, it can't make a decision on which one to choose. Once I remove a device(forget wifi device), it stays connected to the other with no problem. Since it isn't trying to compete with the other.
Has there been any improvement on this issue?
Hi community,
I'm writing because I have a strange WiFi problem with my S21 Ultra which I had with no other equipment before.
Setup:
- Galaxy S21 Ultra
- FritzBox 7590
- Fritz WLan Repeater 1750E (2x for better range coverage)
- WiFi 5G Auto channel WPA2/3
- WiFi coverage is good (tested with a lot of other devices)
Phone Setup:
- Paired with the WiFi
- Do Not use Mobile Data
- automatically reconnect to wifi
Problem:
The phone does not automatically connect to the WiFi.
The phone also looses the connection to the WiFi several times a day.
When the phone is not connected to the wifi I open wifi settings.
- It happens that the wifi list is completely empty and the circle animation indicates that the phone is searching for nearby connections
- It happens that the wifi list contains a list of wifi networks the phone has seen before when it was connected last to a wifi
- Switching off an on the wifi helps to find the actual networks and the phone then connects back to wifi (most of the time)
I tried already several settings and combinations but so far none of them brought any success. So I would like to know if someone else had a similar issue or has an idea what could go on here.
To me it seems strange that the wifi scan is not working as I would expect it. I would expect the phone to continously refresh the wifi list with networks it sees, but always when the phone lost its wifi connection the list is not working anymore.
Try tinkering with the wifi channels and encryption until it shows up.
Or you can try resetting the routers to see if it does anything
This person has a similar issue
Wifi connection problems
Has anyone else have WIFI connection problems ? With not finding any WIFI until i factory reset it? And after a few days the problem reappears. Last time i didn't factory reset it and after 3 days, with no adjustment, the phone found WIFI, but...
forum.xda-developers.com
ftrueck said:
Hi community,
I'm writing because I have a strange WiFi problem with my S21 Ultra which I had with no other equipment before.
Setup:
- Galaxy S21 Ultra
- FritzBox 7590
- Fritz WLan Repeater 1750E (2x for better range coverage)
- WiFi 5G Auto channel WPA2/3
- WiFi coverage is good (tested with a lot of other devices)
Phone Setup:
- Paired with the WiFi
- Do Not use Mobile Data
- automatically reconnect to wifi
Problem:
The phone does not automatically connect to the WiFi.
The phone also looses the connection to the WiFi several times a day.
When the phone is not connected to the wifi I open wifi settings.
- It happens that the wifi list is completely empty and the circle animation indicates that the phone is searching for nearby connections
- It happens that the wifi list contains a list of wifi networks the phone has seen before when it was connected last to a wifi
- Switching off an on the wifi helps to find the actual networks and the phone then connects back to wifi (most of the time)
I tried already several settings and combinations but so far none of them brought any success. So I would like to know if someone else had a similar issue or has an idea what could go on here.
To me it seems strange that the wifi scan is not working as I would expect it. I would expect the phone to continously refresh the wifi list with networks it sees, but always when the phone lost its wifi connection the list is not working anymore.
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Click to collapse
You said the phone loses connection and etc. Does that happen only at the location you described, or does it also happen at other locations?
It is possible that your phone also gets confused with the router and the repeater.
1st you need to clearly understand if the issue comes from the phone or possibly from your WIFI devices. Once this is clear, you have something to go on with...
babyboy3265 said:
You said the phone loses connection and etc. Does that happen only at the location you described, or does it also happen at other locations?
It is possible that your phone also gets confused with the router and the repeater.
1st you need to clearly understand if the issue comes from the phone or possibly from your WIFI devices. Once this is clear, you have something to go on with...
Click to expand...
Click to collapse
- Phone is on standby (placed on a table, etc.)
- I turn it on to check messages,
- No connection to wifi
- Open wifi manager
- No wifi networks listed at all
I do not know why my router/network should be the problem. All other devices in the wifi work flawlessly. It cannot be that I have to restart my wifi router every time the phone finds no wifi at all. That makes no sense to me.
It looks more like the android wifi service is still on sleep and does not report new wifi networks (which would be necessary also to see any wifi at all).
May I suggest....
Settings -> Connections -> Wi-Fi -> (three dots it top right) ->Advanced
Make sure "Turn on Wi-Fi automatically" and "Wi-Fi power saving mode" are both off.
If you use a repeater is it a mesh or AP solution? I find Android will drag its feet letting go of a wifi signal even when walking into range of another known network. Had an extender in garden and even when down to 10% connection on Wi-Fi it would stay connected to extender, I had to turn wifi off and on quickly to get it to pick a better network.
ftrueck said:
- Phone is on standby (placed on a table, etc.)
- I turn it on to check messages,
- No connection to wifi
- Open wifi manager
- No wifi networks listed at all
I do not know why my router/network should be the problem. All other devices in the wifi work flawlessly. It cannot be that I have to restart my wifi router every time the phone finds no wifi at all. That makes no sense to me.
It looks more like the android wifi service is still on sleep and does not report new wifi networks (which would be necessary also to see any wifi at all).
Click to expand...
Click to collapse
It seems to be the phone...
Definitely try what lywyn suggested...
you can also submit an error report on Samsung Members app, it sends reports directly to Samsung and get the feedback.
Download the app from the Galaxy Store if you don't have it on your phone > Memers app > + button > Error report
lywyn said:
May I suggest....
Settings -> Connections -> Wi-Fi -> (three dots it top right) ->Advanced
Make sure "Turn on Wi-Fi automatically" and "Wi-Fi power saving mode" are both off.
If you use a repeater is it a mesh or AP solution? I find Android will drag its feet letting go of a wifi signal even when walking into range of another known network. Had an extender in garden and even when down to 10% connection on Wi-Fi it would stay connected to extender, I had to turn wifi off and on quickly to get it to pick a better network.
Click to expand...
Click to collapse
Unfortunately no success. I configured exactly like suggested. Does the S21 Ultra have problems with handover in meshed WiFi setups?
ftrueck said:
Unfortunately no success. I configured exactly like suggested. Does the S21 Ultra have problems with handover in meshed WiFi setups?
Click to expand...
Click to collapse
Never had any problem with my S21U (Exynos) with my Mesh WiFi (Deco X60) setup.
ftrueck said:
Hi community,
I'm writing because I have a strange WiFi problem with my S21 Ultra which I had with no other equipment before.
Setup:
- Galaxy S21 Ultra
- FritzBox 7590
- Fritz WLan Repeater 1750E (2x for better range coverage)
- WiFi 5G Auto channel WPA2/3
- WiFi coverage is good (tested with a lot of other devices)
Phone Setup:
- Paired with the WiFi
- Do Not use Mobile Data
- automatically reconnect to wifi
Problem:
The phone does not automatically connect to the WiFi.
The phone also looses the connection to the WiFi several times a day.
When the phone is not connected to the wifi I open wifi settings.
- It happens that the wifi list is completely empty and the circle animation indicates that the phone is searching for nearby connections
- It happens that the wifi list contains a list of wifi networks the phone has seen before when it was connected last to a wifi
- Switching off an on the wifi helps to find the actual networks and the phone then connects back to wifi (most of the time)
I tried already several settings and combinations but so far none of them brought any success. So I would like to know if someone else had a similar issue or has an idea what could go on here.
To me it seems strange that the wifi scan is not working as I would expect it. I would expect the phone to continously refresh the wifi list with networks it sees, but always when the phone lost its wifi connection the list is not working anymore.
Click to expand...
Click to collapse
sometimes it happen when you connect at certain locations.
If you haven't already done so give this a try. Settings, search "Wi-Fi", scroll down to Location, Improve accuracy - toggle on, Wi-Fi scanning - toggle on.
ftrueck said:
Unfortunately no success. I configured exactly like suggested. Does the S21 Ultra have problems with handover in meshed WiFi setups?
Click to expand...
Click to collapse
Mesh is a single network solution so should not be a problem.
The only other thing I can think of is the power-saving mode. My son has his Pixel on power saving all the time and I know sometimes he has to turn off/on wifi to get a connection when waking the phone up
I found the issue! It is WiFi Direct related. The app "nexar" from the dashcam is interfering with normal WiFi on this phone. Nexar conquers the WiFi functionality and is responsible for my wifi disconnecting. The app requires the "Location always" permission. If I remove this permission my WiFi works again normally. So: one has a similar issue: remove "Location always" permission from the nexar app. In my case it helped.
You said the phone loses connection and and many others. Does that show up best on the region you described, or does it also happen at different places?
Kodi nox
It is feasible that your phone additionally receives harassed with the router and the repeater.
1st you need to honestly recognize if the issue comes from the cellphone or likely from your WIFI devices. Once this is clean, you've got something to go on with...
I have a Redmi Note 10 Pro on the stock ROM that is fully updated.
Occasionally during the day I get the message "This wi-fi network has no access to the internet". My phone is still connected to my wifi but it cannot connect to the internet. I have tried resetting network settings but it hasnt helped. It is an intermittent issue and I cannot find anything in particular that seems to trigger it. I dont think it is an issue with my router as when I get this message I have other wifi devices (tablets, laptops, etc) that all work fine.
Does anyone have any thoughts on how I can fix this?
Thanks.
Signal strength is different for different devices and different antenna sizes.
Try ruling out hardware or antenna issues by trying to replicate the problem within 2 meters from router by running something as simple as a ping test (ping 8.8.8.8) and check for any packet loss after about 1-2 hours.
If no packet loss no hardware issue. Repeat until signal strength drops as you test the device father and father away from the router with barriers. Report back
Thanks. I have downloaded a ping test app from the app store and will give that a try tommorow.
I contacted my broadband supplier (sky) as I use their router but they claim the issue is with my phone.