Anyone ever had a phone repaired by HTC? - Touch Diamond, MDA Compact IV General

Anyone here ever had a phone repaired by HTC, particularly the UK, if so how quick are they usually?
Have to send my Diamond in for repair to due a faulty earpiece, has an annoying buzzing sound to it when listening to people at medium to high volume, it's very annoying.
HTC UK said it should be repaired and sent back within 5 working days, hope they keep their word
As I always sell my previous HTC phones when I upgrade I am now stuck on an old Sagem My X7, brick of a phone

Hi, I had problems with my HTC tytn and (before a phone call) I send it to Brigthpoint (official Partner). Brigthpoint sent it back within one week.
Google Brigthpoint !!

Hi, I had problems with my HTC tytn and (before a phone call) I send it to Brigthpoint/ Germany (official Partner). Brigthpoint sent it back within one week. Google Brigthpoint/ UK!!

I once had to send my HTC Prophet to them for a warranty repair (keys stopped working) and I must say the service was excellent - a very professional and quick (<5 days) service so I wouldn't have any concerns doing it again.
I seemed to recall I could track the status of the repair (at least as far as received, in progress, despatched etc) via their website too.
Mathew
[Edit: This was in the UK]

I had my TyTN repaired to fix the screen alignment issue, 5 working days was the turnaround time....was very impressed.
They were real easy to deal with over the phone and returned the device fixed free of charge.

Thanks for you replies, good to know that they are quick an reliable with their repairs.

Heres some Nostalgia for ya! When i had my SPV E200, the joystick stopped working and kept sticking. Again, this only took them about 5 days to get the phone, fix and send it back. Excellent service!
Looks like they have kept this level of service! Alot of companies these days get progressively worse, but its nice to know that HTC are still providing an acceptable turnaround.
Radeon123, let us know how things go regarding the repair

bought my diamond in TW on last day of business trip, back to Oz and its DOA, losing audio/ring endless vibrate etc issue that so many users are experiencing. had to sent it back to TW as HTC Au couldnt support cos phones not released yet and wouldnt be repaired under warranty anyway cos it aint a global warranty. They said 10days to fix, sent it off using DHL so 3 days for them to receive the phone, emailed them after 10 days, they told me they are still testing the issue, needed few more days, gave them 5 more days, they said they think they fixed the problem and will send back soon, got it back within days of that email, guess what phones still giving me the same fault! i aint sending it back again cos it will end up costing me more than half the price of the phone, gonna hang out to see if HTC Au will repair it at a fee.. Very very dissapointed i didnt get a new replacement to begin with since it was DOA

Related

HTC repair Experience

Just wanted to share with everyone my experience I just had with HTC regarding the repair of my beloved Kaiser.
About 4 weeks ago my phone tri-color screened on my me. After several weeks of posting to this forum trying to get a fix I finally called for an RMA#.
Sent the phone off, got a call 3 days later saying they were running it through is diagnostics and would report back to me. 3 days later they called me and said it was being repaired and I owed them $20. Paid them and then 4 days later received a call saying my phone was repaired and it was being shipped out and the guy gave me my tracking number.
So the phone shows up and it has a description of what repairs were done. The replaced the mainboard as well as the usb connector. Loaded on WM 6.1 for me and also replaced the entire key pad on the front of the phone. Keep in mind they only thing I think was wrong with the phone to begin with was I screwed up loading the newer SPL so I could flash the phone.
Not sure if everyone has had such a good experience with HTC but this is the reason I will keep buying the phones as they come out. I honestly thought they were going to charge me $150 plus to do this.
So I will take back my 3G iPhone I got and start using my favorite phone of all time.
Now if HTC will make a phone with a larger screen the world will nearly be a perfect place!!!
Happy flashing,
heat
I think I need them to... sounds like the same problem I have. I'll call HTC today so the process can be started to repair my phone... In the Netherlands I heard less positive reactions to HTC's Service.
yah i sent back a tilt with a broken lcd and red light of death and they didnt charge me a dime..they said there was pressure damage to lcd and the mainboard needed to be replaced and also housing because they stated that they need to break the housing to replace the lcd (which is crap) so they quoted me like 300 or something (i dont remember it was 6 months ago) and i told them just to send it back to me with nothing done to it and i dont hear back from them and a week later they call me saying theyre shipping it back and everything has been replaced and i didnt even get the $29 diagnostics fee so that was awesome and to think i almost sent it in to att through exchange by mail warranty program
I sent my kaiser to their repair service for unresponsive keys on the keyboard.
It came back about 10 days later with a new keyboard, new back cover (the rubber external gsp cover was a bit loose) and a new lcd screen (don't know why).
It was warranty, so I didn't have to pay anything.
Satisfied customer over here
I have a Kaiser with the 3G/HSDPA problem in Spain, at this moment is at the Service centre for three times, each time along one month and return with the same problem. I am very unhappy

I just sent my Tilt to HTC Repair re keyboard issues

I bought a Tilt refurb through AT&T and just after the 90 day AT&T warranty, the keyboard began having issues with it where some keys required harder or repeated presses to register. There was no water damage and I never dropped it so who knows why it happened. It really only happened with 2 or 3 keys.
I took it to a repair store locally but they wanted like $120 to "replace" the keyboard and assembly, which made little sense to me since I had only paid $149 for the phone.
So I contacted HTC and in case anyone else is in this boat, just because the AT&T warranty is expired does not mean the HTC warranty has expired.
HTC's warranty is 15 months and they can calculate it from the serial number. They told me I was still within that 15 month period so I am ASSUMING that they will repair it for free.
please say you reverted your rom back to the shipped version before sending it in.
this is currently happening to my "a" key...I hope it doesnt get worse
Aaaaaaaaaaaaaaaaaaaaaaack!!!!!!!!!!!!!!!!!!
Just kidding. Yeah, I did.
this happened to me a few weeks ago. sent it to att. first refurb i got back had a broken screen..second was fine just the slider was misaligned. how can you tell if there is still an HTC warranty on the phone?
Call (888) 354-2375 and read them your serial number.
htc charges you a $30 triage fee upon inspecting the device and then they ill notify you of whats wrong and if its covered..
I was told the triage fee is waived if the problem is covered.
I am having the same issue with my "s" button. i have to press it twice as hard to get it to register half the time and this sucks when you have to use your phone for work emails and such.....
im going to call that number here shortly to see if my phone is coverd still....
thanks for the thread....
I'll post back news when I hear back from them and when I get the phone back.
trjons said:
Call (888) 354-2375 and read them your serial number.
Click to expand...
Click to collapse
Yikes i just called and the guy on the phone told me "it would be about a houndred and forty-five dollars to fix that"
I asked about the 15month thing and he said "that only covers factory defect, a failing keyboard would deffinately not be covered"
I said "yeah ok thanks buddy" (hung up)
wowsers.......
the phone to me is not woth 145.00 to me now when the Raphael/Fuse and HD are so close. ah hell i could probably just buy a refurb from at&t for that much.
i hope you have better results than i did just now.
i will be monitoring this thread in hopes that it works out for you.
30.00 50.00 not so bad 145.00 nah im cool.
fingers crossed for you.
it wouldn't surprise me, but if a failing keyboard isn't considered a factory issue than nothing is.
A warranty should cover anything short of physical damage.
it really sucks that they told you this isnt factory issue.
I bought my device NEW from ATT and I have the same problem.
I was hoping this was ROM issue... but I now see it's not... too bad
just keep bothering them...make them be in your shoes..words can work magic but persistance can get you what you want dont give up just keep bugging them and getting higher personnel
This started happening about a few months after I bought the phone. My V is terrible my A is bad and my S is also bad. I thought it was a ROM issue as well. but now I have to press V extremely hard for it to register. I bought my phone sometime in December of 07 or Jan 08. Can't remember exactly when.
hi everyone, I got my tytn 2 from orange last october and I have the problem with several letters as well. I called up the HTC repair centre and told them it was really annoyed me cos i kept on missing letters in the txt. I sent back my device and fix it under warranty without charging me anything. Fixed in 5 days with UPS delivery. Very good service. Just call them up and try
good luck
I did the same thing. My TyTN II was still under the 15 month warranty thru HTC. They turned it around within about 2 days and had it back to me. They replaced the keyboard and the flex circuit.
They were supposed to call me when they had it to discuss what the issues were, but I never got the call. I wanted them to fix the misalignment issue between my top and bottom half (off by about a 1/16"), but they never did that. When I inquired after I got my phone back, they told me that "physical issues with the phone are not covered under warranty". Only software and internal board related issues.
They still have my phone...haven't heard whether its covered or not...or how much they will charge.
If these guys are anything, they are slow.

UK repair times

Hi guys,
So finally, the power button issue has got too bad and my N1 is going back for repair with HTC UK. The courier is picking it up tomorrow AM. Anyone know how long I'll have to wait before I get it back?
I'll be playing with my wifes N1 while its away, but its just not the same.
Thanks,
Scarygore.
Hi,
Mine was confirmed received by HTC UK on Wednesday 25th last week. Its still with them, and all the online repair status says is:
"We have completed our diagnostic tests and have a quotation ready for your review."
And then when clicking on this:
"There are no active quotations for this ticket. If you have any questions please contact the customer support."
I phoned customer support on Friday but they were not able to tell me anything at all...
I'm hoping for an update tomorrow.
The repair is for the powerbutton also.
When I sent mine in, it was collected on a Monday and back in my hand on the Friday. Can't fault them.
Was it yours or a replacemet though, cause thats different
It was my phone, repaired.
Thanks for your replies.
The UPS guy picked it up an hour ago.
I going to miss it!
Scarygore,
Any news on your repair? HTC still has mine :-/
Cheers
No news so far, the online tracker says they have recived it but thats all. Anyone know how to get Froyo to run on a Samsung Tocco?
The waiting sucks.
Bakachu did you get yours back, did you have to pay? I got exactly the same message on mine, dont know if I want to phone as have unlocked bootloader. They should repair FOC though as a hardware fault. If not I will complain to my CC company and get them to refund me the phone. This is my second repair as had a dust issue early on.
bakachu said:
"We have completed our diagnostic tests and have a quotation ready for your review."
"There are no active quotations for this ticket. If you have any questions please contact the customer support."
Click to expand...
Click to collapse
I have just got off the phone with HTC UK.
They tell me that they put “quotation” on the tracker until they investigate why the fault has occurred. I should phone back in a few days after the engineer has investigated.
So fairly confident this should be repaired under warranty as the phone looks brand new.
Mines still going under repair.
Numerous calls to HTC end up with a 'repairs take 14 working days' standard line.
However, the status on the web page has changed from 'quotation ready' to 'we are repairing your phone'
Mine was unlocked too, even with a couple of scratches, but there's no way I would accept responsibility for this design flaw. From what I understand, HTC is quite good at fixing obvious hardware issues under warranty on unlocked phones. Even this showed up in a blog a couple of days ago:
http://www.androidguys.com/2010/09/08/manage-nexus-broken-power-button/
All this waiting is making me eye up the G2 some more.... mmmm!
Acording to UPS mine arrived at 10am Wednesday. The status changed a week ago on HTC's site to 'we have recived your phone at HTC service centre'. Two days after it actually got there. Since then, nothing.
I would have thought that as it's a known issue they could just send out a refurb. I know in the US they will do that.
I'm not impressed with the service so far, it wasn't cheap in the first place and I'm left using a two year old Samsung piece of (insert explitive here).
It's not even rooted, totaly stock with a factory reset before i parcelled it up.
Well I phoned up to chase.
They have had the phone at their site for 4 working days, and I am told to expect to have it in a further 8 working days. Will mean 3 weeks without my exspensive phone.
They also stated that my phone was listed as out of warranty but asked me if that was the case, I told them definitely not. They said the engineer will begin work once he has proof of purchase, I asked what I am required to do they said just wait till I get it back.
They also told me their computer systems are currently not working properly so the online tracking may be wrong. So its just a long wait until I get the phone back.
I have my phone back in my hands now!
It's been rewiped and bootloader has been relocked.
bakachu,
Glad to hear you've got it back. If mine takes as long as yours I'll recive it in about a week.
Did they have to replace the screen? I heard of on instance were they did change the screen when it was sent in for the power button fault.
If mine comes back with an S-LCD screen I'll go mental.
Screen + everything else exactly the same Even still has my screen protector in perfect condition on it!
Scarygore said:
bakachu,
Glad to hear you've got it back. If mine takes as long as yours I'll recive it in about a week.
Did they have to replace the screen? I heard of on instance were they did change the screen when it was sent in for the power button fault.
If mine comes back with an S-LCD screen I'll go mental.
Click to expand...
Click to collapse
How can you check?
Mine was collected last Tuesday for a cracked screen repair.
Was delivered to them by UPS on Wednesday and all the online tracker says is received.
I've tried calling a few times and they've said that there is a bit of a back log of repairs at the moment.
t0ph0id said:
How can you check?
Mine was collected last Tuesday for a cracked screen repair.
Was delivered to them by UPS on Wednesday and all the online tracker says is received.
I've tried calling a few times and they've said that there is a bit of a back log of repairs at the moment.
Click to expand...
Click to collapse
I believe it's obvious if you turn it on in the dark next to a standard screen. A lot of light leaks around the sides.
I'll just compare it to my wife's when I get it back.
Hope the repair times speed up for you.
Scarygore said:
I believe it's obvious if you turn it on in the dark next to a standard screen. A lot of light leaks around the sides.
I'll just compare it to my wife's when I get it back.
Hope the repair times speed up for you.
Click to expand...
Click to collapse
So when I get my quote for the repair should I enquire if it will be S-LCD?
My other option if it is is to get it back, send it to my mobile phone insurer and get it repaired/replace/cash through them.
t0ph0id said:
So when I get my quote for the repair should I enquire if it will be S-LCD?
My other option if it is is to get it back, send it to my mobile phone insurer and get it repaired/replace/cash through them.
Click to expand...
Click to collapse
Maybe you should try Youtube for comparison video's and see how much it would bother you.
A user named 'Rusty!' posted a link to one somewhere on here. I can't look for it at the moment, I'm still at work and Youtube is barred.

Is Samsung has the worst Customer Service ever?

Hi,
My Galaxy S had a faulty accelerometer since I bough it. I took it to Authorised Samsung Service Centre as advised by Samsung Helpline.
On 14/08 I've left my phone for repair in Service. On the same day the engineer called to say they couldn't repair it and they will send it to Samsung Service on the 16/08 and it takes up to 10 working days to get it back. So the phone was send by an authorised service centre on 16/08/10 should be back with me, within 10 working days, which means I should get the phone back no later then 31/08, as 30/08 was bank holiday.
On the 02/08 I contacted Samsung to get the information on the repair and whey there is a delay, and I get the following answer:
"Regarding your case, kindly note that your call to us was made on the
25th of August 2010 when the service request was processed into the
system. Then it takes 2 Business days to receive the jiffy bag, once you
send out the jiffy bag it should take 5- 10 business days to receive
your phone back. You should be receiving your phone back on time."
But the thing is I didn't call them on the 25/08, I didn't receive any jiffy bags and I didn't send anything to them as the phone was send by their authorised service centre.
I'm over 3 weeks without the phone and without the hope that I get it soon, as following their line I will probably get around 13-14th September (1 month since I took it for repair). For me this is an appalling customer service and it is unacceptable.
It takes forever for them to answer any queries, and if they finally do, their response in no way answers the query. If I try to call them , Im lucky to get through in 20 minutes, and they it's almost impossible to get the competent person to talk to.
I am seriously disgusted with them to the limits.
Did anyone else also experience similar problems with them?
i would say yes
i got the phone the very first day it was released
it got bricked
called their customer service/tech support
they said we don't take care of that
go back to your cell phone provider to service it.....
I was left speechless to say the least.
it's been almost 6+ week since i sent my phone back to my phone company and still no word of it.
Horrible support from Samsung.
if it were not because it's the only phone in the market, with the top end hardware, i would have already switch to another phone maker just because they decided not to support me.
I had somethinge similar, I emailed them about my gps and lag, well they just ignored me, and i send that email like 3 or 4 times...
I really dislike bad costumer services!!
They really loosing a big time as a result of their disgraceful customer service. They have some great products and they would sell as twice as many if they could only provide honest, respectful and reliable customer service. This can't be that hard.
I received similar customer service from HTC a few years back for my P4000. "Oh your from Canada!" " "You have to contact Telus for service"
Five ....yes five units later I got an acceptable swap.
Panasonic is another gem to deal with... horrible service.
I agree with the statement ...Samsung Customer Service, it's TERRIBLE. That being said, there are ways of rattling the higher ups cages, with emails and phone calls. They really hate to be bothered with service issues. This is the one and ONLY way I have ever received any type of "support" from Samsung.
Also, once I did receive the support, they were extremely quick in rectifying my issue(s).
exstarosta said:
H
It takes forever for them to answer any queries, and if they finally do, their response in no way answers the query. If I try to call them , Im lucky to get through in 20 minutes, and they it's almost impossible to get the competent person to talk to.
I am seriously disgusted with them to the limits.
Did anyone else also experience similar problems with them?
Click to expand...
Click to collapse
AllGamer said:
i would say yes
.
Click to expand...
Click to collapse
With all due respect, this just seems to me like standard run-around customer service from most big companies, nothing really horrible or unexpected from what I have heard at all.
If you want a story about bad customer service, I can tell you my story about Acer.
Laptop died, ok, so laptops die. Ship it to Acer in Ontario for warranty because they have no walk-in depots (??). Two weeks later, get it back, original problem is fixed, but now they have installed a French keyboard and made the screen hinges squeak (???). File new issue, have to mail it away AGAIN, get it back, keyboard is now English again, but hinges STILL squeak, and now the PCMCIA slot cover is broken. Third time, mail it away again, finally, comes back issues repaired.
Total time without a working laptop? Two months.
Stay AWAY FROM ACER! The service depot seems more dangerous than a construction site.
In my experience, no. Try dealing with Virgin Media's Customer Service if you really want to experience incompetence in abundance. That said, I've had to deal with Samsung CS numerous times this week and only once have I gotten through to someone helpful...
Auth service centers are not same as true samsung service centre. Auth service centers just do basic repairs and if they can't they log it via samsungs online or tel helpdesk. Auth centers can be any company that passes samsungs tech tests. Its not samsung you are dealing with at the centers but a normal repair business. Its same with any company as they can't afford to have repair centers everywhere except big cities/countries
Sent from my GT-I9000 using Tapatalk
My experience is the exact opposite. I find that Samsung customer service is way better than HTC (my last few phones).
When my Galaxy S was bricked because I flashed an CDMA ROM onto my phone, I brought it in to Samsung service centre to repair.
Surprise no. 1
The service centre said it will try to reflash my FW and told me to come back in an hour's time. An hour! At HTC, you wait for days just for them to flash your ROM
Surprise no. 2
When I went back in 1 hour, they told me that they failed to reflash the phone and have to replace the motherboard. Phone will be sent in to Samsung. Told me to come back 3 days later. I was skeptical. At HTC, changing motherboard literally means a wait of at least 2 weeks (if you are lucky). But 3 days later, the phone was ready for my collection.
Surprise no. 3
I was told that the repair is free, under warranty. This was despite the fact that I was willing to pay for the repair. I mean, c'mon, the phone was flashing an AT&T splashscreen. At HTC, they void your warranty even if they detected you have hardSPL your device.
So all in all, my first experience with Samsung customer service is very positive.
Even if they gave me defected phones, the customer center here has already replaced 2 phones for me. I'll be getting the 3rd replacement today, hopefully it has 3 button downloads mode.
Seifer1975 said:
My experience is the exact opposite. I find that Samsung customer service is way better than HTC (my last few phones).
When my Galaxy S was bricked because I flashed an CDMA ROM onto my phone, I brought it in to Samsung service centre to repair.
Surprise no. 1
The service centre said it will try to reflash my FW and told me to come back in an hour's time. An hour! At HTC, you wait for days just for them to flash your ROM
Surprise no. 2
When I went back in 1 hour, they told me that they failed to reflash the phone and have to replace the motherboard. Phone will be sent in to Samsung. Told me to come back 3 days later. I was skeptical. At HTC, changing motherboard literally means a wait of at least 2 weeks (if you are lucky). But 3 days later, the phone was ready for my collection.
Surprise no. 3
I was told that the repair is free, under warranty. This was despite the fact that I was willing to pay for the repair. I mean, c'mon, the phone was flashing an AT&T splashscreen. At HTC, they void your warranty even if they detected you have hardSPL your device.
So all in all, my first experience with Samsung customer service is very positive.
Click to expand...
Click to collapse
same experience for me too.... infact i think i have used more than 5 different high end phones from samsung for past 2 years.. and i had a good experience with the service as compared to other companies .. once i had bricked my samsung omnia i900 and they replaced the mother board free of cost under warranty (without a single question) and that too in 2 days time... and now the staff there know me well and give me a priority in case i have any problem, thats why i prefer samsung mobiles than any other company
and on the other hand i had a Motorola handset which i dropped in the water.. and after that it never showed the network but when i took it to the service center , they told me that this problem cannot be solved .. as they dont even have mother boards and in the process they damaged the screen.. and handed over the phone to me saying that it was already with a damaged screen... now i had to fight with them and get a screen replacement just to use it as an ipod/music player... and i had to pay Rs 200 ..just for nothing they said it was a service charge..
Nice, But it all depends on the guy and service centre. They can sometimes suprise you
ickyboo said:
Nice, But it all depends on the guy and service centre. They can sometimes suprise you
Click to expand...
Click to collapse
QFT.
People seem to often think that companies are a giant automaton. But in reality they are just collections of individuals. The luck of the draw when you get assigned a service person is a huge factor. The sad part is, the excellent service people usually end up being promoted away from the front lines.
offtopic (but in relation to topic title): all your base are belong to us.
Sent from my GT-I9000 using XDA App
I dont see what the problem is. The problem the TS speaks off is common practice from all big companies. The law (at least in Holland) saids that if your buyed product is defective within your warranty period, you should go back to the SELLER to get your phone fixed or exchanged or sent to repair centre/manufactury.
It has no use to call Samsung, cause they wont be able to help you with this. Every company in the phone business will give you the same answer.
My experience is to get your phone fixed in repair centres. Official or non-official. I have a SGS too, but in the past i had different phones. When i wanted to fix my Nokia with the seller, they said it would take weeks before i would get it back.
Then i went to a repair centre who is working with Nokia and they repaired it in 30 minutes. If you send your phone for repair, it will take weeks with every company on the market. If you get it fixed in a repair centre, max 1 day
The story dat Samsung has bad customer service, is just a story people tell you because they heard someone else who heard someone else said that.
andrej.marinic said:
offtopic (but in relation to topic title): all your base are belong to us.
Hahaha smartarse. U sound like a redditor like me
Sent from my GT-I9000 using XDA App[/QUOUT]
Click to expand...
Click to collapse
exstarosta said:
They really loosing a big time as a result of their disgraceful customer service. They have some great products and they would sell as twice as many if they could only provide honest, respectful and reliable customer service. This can't be that hard.
Click to expand...
Click to collapse
I agree, there customer service is the worst ever, I have sent my Galaxy tablet off to them twice now and they have not repaired the intial fault..I will never ever bay another Samsung product ever again..I am thinking of taking them to court..glad to see am not alone!
try 3
i have to say that compared to 3uk samsung are excellent , i recieved a call from them today about a problem i had, they may not fix all problems that second but the customer service team have kept in touch updated me as to what is going on and what they are doing,and as they themselves dont fix the problem they are just the point of contact so far they have done an excellent job.
now if the problem gets fixed is another matter

[Q] phones4u exchange problem

ok so i purchased my first htc one as a sim free device from a phones4u store in the uk. On opening the box when i got home i found that the phone had been used already and also suffered from poor build issues, phoned the store up and they agreed to get another one sent to my local store as no other stores in the area seemed to have them.
Second device arrived all sealed which was great and did not seem to suffer any build/gap issues but after a few days it has now developed an issue with static sound through the ear piece when on calls and also has the issue of intermittent back and home keys having a lack of sensitivity and also on ocassions the buttons fail to illuminate....so having had this one for around 6 days i got back in touch with phones4u to arrange another exchange.
They have now told me that they no longer have any stock of the handset and do not know at this point when they might get any and so have either offered me a full refund or exchange for another handset of same value etc.
Can they really not have any stock? or are they now not releasing anymore untill the issues have been resolved?
Bit in a quandry as to what to do as they have given me 7 days to decide what i want to do. Really would like to keep the htc one as nothing else out there takes my fancy (tried xperia z and the z10) but even if i take the refund there nowhere else to get another one as it seems to be the same issue eveyrwhere with stock (carphone warehouse stores etc).
What are the chances of htc releasing a software update for the proximity sensor issue (which is what i believe i have) quite soon? Should i just hang onto the one i have (build quality seems ok) or get out now and get my money back while i can?
Mine is version HT339W
I have same problem with my first HTC One from Phone 4U, same look like was used before and have small gap on the top alloy body and white plastic around edge . They replace online and never want give me full refund.
Can you describe the static call problem a bit more is it anything like the problem I'm experiencing? http://forum.xda-developers.com/showthread.php?p=40081399#post40081399
I have no such problems, take it back.
If they can't offer you a replacement then i think they should give you a full refund.
Get a full refund and goto CPW. . . the batch that i got from there i know a few other people had, absolutely perfect builds. . . mind you, that was nearly 2 weeks ago now.

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