Order Canceled? - Moto X Q&A

I ordered my Moto X yesterday, and this morning, I received an email saying my order was canceled. Was this possibly a mistake in Motorola's system? Did anyone else get this email?

iandr0idos said:
I ordered my Moto X yesterday, and this morning, I received an email saying my order was canceled. Was this possibly a mistake in Motorola's system? Did anyone else get this email?
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Ordered through where? The motomaker site doesn't officially go live until Friday.

iandr0idos said:
I ordered my Moto X yesterday, and this morning, I received an email saying my order was canceled. Was this possibly a mistake in Motorola's system? Did anyone else get this email?
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Damn dude, that sucks.

iandr0idos said:
I ordered my Moto X yesterday, and this morning, I received an email saying my order was canceled. Was this possibly a mistake in Motorola's system? Did anyone else get this email?
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Click to collapse
Call up whoever you pre-ordered from and ask them if it was a mistake.

who did you order from? AT&T pre-invite?

Yeah. I ordered from the AT&T pre-invite. I think I may have found the problem. It's either because the credit card is maxed out (upgrades on our new house cost a lot) or because I entered our new address as our billing address. Or both. Which would suck.

Related

my nexus just shipped

I just received notice from my ups account that i will be receiving a package tomorrow from google. My only guess is this is my nexus 7. anyone else hear anything.
Got shippped email from Ebuyer too!
Sent from my R800i using xda app-developers app
bige610 said:
I just received notice from my ups account that i will be receiving a package tomorrow from google. My only guess is this is my nexus 7. anyone else hear anything.
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Did your status on Google Wallet get updated??
bige610 said:
I just received notice from my ups account that i will be receiving a package tomorrow from google. My only guess is this is my nexus 7. anyone else hear anything.
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Screenshots? How do you know it's from google?
This thread should be fun...
dcviperboy said:
Screenshots? How do you know it's from google?
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Scheduled Delivery Date: Friday, 07/13/2012
If the scheduled delivery needs to be changed, select the Tracking Number below or log on to ups.com to request a delivery change from the tracking detail.
Shipment 1
Tracking Number: 1Z7F382V020070xxxx
Shipper: GOOGLE ANDROID CO UPS-SCS
Approximate Delivery Time: between 2:15 PM and 6:15 PM
UPS Service: UPS 2nd Day Air
my wallet status has not changed
Card been charged?
dcviperboy said:
Screenshots? How do you know it's from google?
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you would think he would know if he made another purchase from an online vendor and also happened to request 2 day air from UPS.
no... that's too much for me to assume.
here is a screen shot. sorry i didnt know how to paste it into a post
bige610 said:
here is a screen shot. sorry i didnt know how to paste it into a post
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when did you place your order?
djbubis said:
when did you place your order?
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June 29th. its the only thing ive ordered from them so im 99% sure it has to be my tablet. pretty excited.
I only put in my order on July 10th, however the transaction was already deducted from my account.
bige610 said:
June 29th. its the only thing ive ordered from them so im 99% sure it has to be my tablet. pretty excited.
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it hasn't shipped.
The label was created. How do we know you didn't create the label?
bige610 said:
June 29th. its the only thing ive ordered from them so im 99% sure it has to be my tablet. pretty excited.
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Here we go......
bige610 said:
June 29th. its the only thing ive ordered from them so im 99% sure it has to be my tablet. pretty excited.
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http://www.youtube.com/watch?v=hNCkHsOTJT4
Pretty much sums up what I have to say.
Just a heads up... your email address is showing in that screenshot.
jptech said:
it hasn't shipped.
The label was created. How do we know you didn't create the label?
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Seriously??
I feel as though I am missing something...
...
jptech said:
it hasn't shipped.
The label was created. How do we know you didn't create the label?
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Dude, i dont even know how i could create a label using googles account. i just received the email from ups and got excited. if im wrong im wrong but im getting something in the mail from google tomorrow.
bige610 said:
Dude, i dont even know how i could create a label using googles account. i just received the email from ups and got excited. if im wrong im wrong but im getting something in the mail from google tomorrow.
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You didn't blur out the tracking info in the screenshot, so they went to ups.com. Within ups.com under that tracking info, it reads:
A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated.

Shipping Times?

I ordered my T-Mobile version on Sunday. Still shows "not yet shipped". Anyone know current shipping times? Thanks.
Legaleye3000 said:
I ordered my T-Mobile version on Sunday. Still shows "not yet shipped". Anyone know current shipping times? Thanks.
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Everything's kinda held up right now. If I understand the dates others have been throwing around correctly, your phone probably won't ship until AFTER Tuesday.
I ordered a custom x Saturday night at 9pm and it was at my door today before lunch.
Sent from my XT1058 using Tapatalk 4
I ordered mine Friday night at 10pm. Got it today. Funny thing is that I knew it was coming before the cs reps did... I called fed ex, told them that I had something shipped to me but didn't receive tracking. Gave them my address and that it was express, sure enough, it was in transit and scheduled for delivery 9/24... Checked the moto site and it still said that it hadn't shipped. I got my tracking in the email about an hour after I picked it up.
BTW. I freaking love this phone! It was everything I hoped for. And the cement back, blue accents and black front is gorgeous!
Edit*** didn't see the t mobile part. Mine was a custom from moto maker, so take my shipping experience at face value.
Sent from my XT1058 using XDA Premium 4 mobile app
Sign up for Fed Ex's free delivery tracker on their site - it's your best way of finding out if the device has actually shipped to you. Moto has this bad habit of not letting people know they've shipped things.
How do you track something without a tracking number?
Ordered Saturday night, arrived at my door Tuesday afternoon.
Tmobile version?
Legaleye3000 said:
How do you track something without a tracking number?
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See below. If you sign up with the same address you shipped to it will notify you.
Rask40 said:
Sign up for Fed Ex's free delivery tracker on their site - it's your best way of finding out if the device has actually shipped to you. Moto has this bad habit of not letting people know they've shipped things.
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Sent from my Galaxy Nexus using Tapatalk 4
I think I signed up for the correct thing with FedEx. However, I ordered Sunday, its Wed., and I have not had any delivery or email confirming shipment. When I login to the Moto X site, it still shows as "not shipped". Seems much slower compared to everyone else...
I did motomaker, so AT&T. Strangely, it still says "Not Shipped" on Motorola's website but I received it in the mail yesterday.

Low priced AT&T Moto X at Dell.com?

Sorry if this is a repost. But I stumbled upon this deal @ dell.com and was wondering if anyone had any knowledge of it:
16gb black or white Moto X AT&T OFF contract for $205.99.
http://accessories.us.dell.com/sna/...~16749937&nf=262407~0~16749937&s=bsd&~ck=anav
Now I don't know if this is a mistake or not, but I placed the order and it went through. It came out to be $222 shipped...am I missing out on something here?
I even contacted the customer support, and they confirmed it was a special they have with AT&T, but they were unable to tell me any other details, like how long the sale is going on for. The rep did tell me that my order would not ship out until the 15th-ish, while my confirmation email said it would arrive around 11/21/13.
I hope this is legit, as I've already ordered a 32 gb Nexus 5 from Google and will be expecting it soon. But I prefer the form factor of the Moto X, and for that price point, I'm either returning the Nexus, or selling it.
p00kienrayray said:
Sorry if this is a repost. But I stumbled upon this deal @ dell.com and was wondering if anyone had any knowledge of it:
16gb black or white Moto X AT&T OFF contract for $205.99.
http://accessories.us.dell.com/sna/...~16749937&nf=262407~0~16749937&s=bsd&~ck=anav
Now I don't know if this is a mistake or not, but I placed the order and it went through. It came out to be $222 shipped...am I missing out on something here?
I even contacted the customer support, and they confirmed it was a special they have with AT&T, but they were unable to tell me any other details, like how long the sale is going on for. The rep did tell me that my order would not ship out until the 15th-ish, while my confirmation email said it would arrive around 11/21/13.
I hope this is legit, as I've already ordered a 32 gb Nexus 5 from Google and will be expecting it soon. But I prefer the form factor of the Moto X, and for that price point, I'm either returning the Nexus, or selling it.
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Deleted because i need to learn to read.
p00kienrayray said:
Sorry if this is a repost. But I stumbled upon this deal @ dell.com and was wondering if anyone had any knowledge of it:
16gb black or white Moto X AT&T OFF contract for $205.99.
http://accessories.us.dell.com/sna/...~16749937&nf=262407~0~16749937&s=bsd&~ck=anav
Now I don't know if this is a mistake or not, but I placed the order and it went through. It came out to be $222 shipped...am I missing out on something here?
I even contacted the customer support, and they confirmed it was a special they have with AT&T, but they were unable to tell me any other details, like how long the sale is going on for. The rep did tell me that my order would not ship out until the 15th-ish, while my confirmation email said it would arrive around 11/21/13.
I hope this is legit, as I've already ordered a 32 gb Nexus 5 from Google and will be expecting it soon. But I prefer the form factor of the Moto X, and for that price point, I'm either returning the Nexus, or selling it.
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Same kind of thing happened on Amazon yesterday. Swappa is gonna be swamped with new phones.
gochiefs said:
Looking up the part number i also found this one Best Buy http://www.bestbuybusiness.com/bbfb/en/US/adirect/bestbuy;jsessionid=1BE54255D5663C43D6EEDF9538C49AF3.bstby6?cmd=catProductDetail&productID=BB19304054&operation=Overview
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HMMMMMM....interesting.
chaoslimits said:
Same kind of thing happened on Amazon yesterday. Swappa is gonna be swamped with new phones.
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Ha, yea I heard about that, WITW is going on here?
gochiefs said:
Looking up the part number i also found this one Best Buy http://www.bestbuybusiness.com/bbfb/en/US/adirect/bestbuy;jsessionid=1BE54255D5663C43D6EEDF9538C49AF3.bstby6?cmd=catProductDetail&productID=BB19304054&operation=Overview
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Yours is under "new contract phones". I doubt it's contract free.
gochiefs said:
Looking up the part number i also found this one Best Buy http://www.bestbuybusiness.com/bbfb/en/US/adirect/bestbuy;jsessionid=1BE54255D5663C43D6EEDF9538C49AF3.bstby6?cmd=catProductDetail&productID=BB19304054&operation=Overview
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Well in trying to purchase it thru the best buy link, it requires you to select a plan, so it looks like its on contract pricing.
p00kienrayray said:
Well in trying to purchase it thru the best buy link, it requires you to select a plan, so it looks like its on contract pricing.
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I think this is only for business accounts. It asks for Company name and asks you verify the company details.
chaoslimits said:
I think this is only for business accounts. It asks for Company name and asks you verify the company details.
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If you're referring to the Dell website, all I did was use my employer's name (I'm guessing you can use any company's name), but the billing and shipping were to my personal card and address. There were no company verification steps or anything like that. BTW, I checked out as a guest, and didn't even create a Dell account.
p00kienrayray said:
If you're referring to the Dell website, all I did was use my employer's name (I'm guessing you can use any company's name), but the billing and shipping were to my personal card and address. There were no company verification steps or anything like that. BTW, I checked out as a guest, and didn't even create a Dell account.
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Nice find!!!! was able to order one and just received confirmation email!
Wow, I just ordered one too. I even picked next day shipping for $21.99 to expedite it.
Only problem was that even though I picked next day air it says delivery estimated on November 19th???
Edit: At this point I'd be happy if it even shows up to my work!
The Moto X they're selling has a different model number since it's made for a business. It's still a moto x obviously but I wonder what different security measures it has. Rooting it may be different since the software may be made more secure for business purposes. Just a wild theory but something to think about.
I ordered a white one and a black one. My wife wants one like mine and I figure I can maybe flip the other on the cheap and still come out with a good deal
Damn, maybe too good to be true! The part number seems to indicate new service on a quick Google search...is there anyway they can restrict a phone to new service/contract activation only?
So, I just gave this a shot and ordered a Black Moto X from Dell. I've just read too many reviews praising the phone and the pricepoint is too tempting to pass up.
I would like to use SmartTalk for this phone if possible. I really hope it works out.
I also really wanted a Droid MAXX for its' incredible battery life, but $206 for a Moto X, yeah, that will work. :good:
just saw it on macmall also for $210
http://www.macmall.com/p/ATAndT-Cellular-Telephony/product~dpno~9773708~pdp.idijdhh
Edit:
well i just googled the part number and saw it on ecost for $210
http://www.ecost.tc/p/product~dpno~9773708~pdp.idijdhh
What's going on here guys lol?
Good marketing trick to swamp the market... I'm more than convinced.
methodz said:
just saw it on macmall also for $210
http://www.macmall.com/p/ATAndT-Cellular-Telephony/product~dpno~9773708~pdp.idijdhh
Edit:
well i just googled the part number and saw it on ecost for $210
http://www.ecost.tc/p/product~dpno~9773708~pdp.idijdhh
What's going on here guys lol?
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https://www.shi.com/Products/ProductDetail.aspx?SHISystemID=ShiCommodity&ProductIdentity=27547727
$91.45?
It seems odd that there are duplicate listings for the Black and White Moto Xs on Dell. The only difference is the model number, apparently. Something seems wrong. That being said, Dell is pretty good as far as returns go, and I feel like you'd be stupid not to try for a $200 phone here. I'm expecting either a cancellation email or just some weird, $200 accessory to show up at my doorstep in 10 days.
For $200 I bit the bullet and willing to put up with lack of updates and such... this being ATT phone...
Sent from my LT30at using Tapatalk
I bought one, interested to see what the deal is. Be prepared to be disappointed
sc4fpse said:
https://www.shi.com/Products/ProductDetail.aspx?SHISystemID=ShiCommodity&ProductIdentity=27547727
$91.45?
It seems odd that there are duplicate listings for the Black and White Moto Xs on Dell. The only difference is the model number, apparently. Something seems wrong. That being said, Dell is pretty good as far as returns go, and I feel like you'd be stupid not to try for a $200 phone here. I'm expecting either a cancellation email or just some weird, $200 accessory to show up at my doorstep in 10 days.
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Yea, I'm thinking the same thing. On my confirmation email Dell said that they are not responsible for pricing errors, so a cancellation email is very possible especially if large volume of orders are placed. They've already charged my card, and the worst thing that can happen is they refund the $. Besides for $200, why not?
Maybe its supposed to be the Moto G.
No cheap deals on dell.ca...

Motorola Calls about Shipment Delay (should have arrived today 9/26)

I got a call today around 3:00pm from an 800-number claiming to be Motorola. They state that my phone order, which should have arrived today, has been delayed. They told me they were working on getting those out as soon as possible. Anyway, they asked if I wanted to cancel the order... I did (which I tried to cancel in the past because of a design error - I have sense reordered with the appropriate design).
Anyway they offered a $35 promo code.. for future purchases I recon.
Has anyone else received this phone call??
No communication at all and neither did my phone come in today. Their site still says expected delivery of 26th but nothing. I've tried to contact several times with no luck. Nobody knows where my phone is at Motorola.
Sent from my A0001 using XDA Free mobile app
I got no shipment email but phone showed up today.
I received a call last Thursday. They had me on hold for 45 minutes while they tried to track the phone down. They weren't able to and told me I would receive a call on Friday. I haven't received a call back yet.
I did not get a phone call. I did get an email saying that it was delayed by two weeks......and I would be getting a $25 promo code. I called two days later to try and find out where my phone is, and no one seems to have a straight answer. They are now sending me a free turbo charger. They used the " we have a very high demand for the moto x " excuse. I responded with apple has sold twice as many phones as you guys and they don't have these problems. I see it as being stupid and silly.
So who knows when I'll actually get it.....I'm waiting for my pure edition on Oct 13 too. We'll see how bad they botch that one too.
When did you order and what configuration did you choose?
jigz23 said:
When did you order and what configuration did you choose?
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I ordered in the first batch of when they started selling them.
I went with a white face turquoise back purple accents for my wife.
I went with a black face olive back with yellow accents.
Ah. So I'm assuming it was an ATT model?
jigz23 said:
Ah. So I'm assuming it was an ATT model?
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Yes. One of them was. the other one is the pure edition.

How many days?

Just got my Moto X. Not really liking the back of it. How long do I have to exchange it without any problems?
falcon26 said:
Just got my Moto X. Not really liking the back of it. How long do I have to exchange it without any problems?
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14 days
Just got done with an online chat. They said they no longer offer the buyers remorse at 14 days? That I have to return the phone and order a new one if I want to change my back. Has this happened to anyone else? Should I call instead of the online chat? Before when I did this I got a pin number ordered the new phone and then got it, then I sent back the old one.
So I called this morning. And sure enough the person on the phone said she has no idea why online chat would say no more buyers remorse. They still have it. So I got that and my pin to exchange the phone. One thing I did notice was when I called I got someone from the USA. And with the online chat I'm sure it was outside the USA, since they were misspelling half the words and sentences. Maybe they are not as well informed as their U.S. counter parts......

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