Sending phone in questions ? - One (M7) Q&A, Help & Troubleshooting

Ok so I'm sending my phone in for repair and would like to know what to do and what not to do when sending in to HTC for repair . I just dont want to pay extra for stupid crap software wise or some stupid re install fee for modifying my phone . I have no problems completing any task nessecary to go back to stock I just want to know what I cab get away with sending to htc. So here it goes
I have at&t branded one
I'm currently on android 4.3
Firmware 3.17
S-off
Cid 11111111
Hboot 1.55
And bootloader unlocked.
What can I get away with ? Leaving s-off no matter what and we all know why just hoping I get my same phone back .
Since I'm att does it matter that I'm higher than 4.1.2 and higher hboot cid bootloader etc etc
Really what does HTC care about ? And what should I correct before sending in to HTC ?
Thank you for your time
Should I just change my cid to dev and flash dev ruu ?
Sent from my HTC One using XDA Premium HD app

Any one have some input ?
Sent from my HTC One using XDA Premium HD app

ac3kill said:
Any one have some input ?
Click to expand...
Click to collapse
Make it stock.

BenPope said:
Make it stock.
Click to expand...
Click to collapse
Very helpful.
To OP: What problem are you sending it in for? If its a hardware problem that couldn't be caused by anything you did, then leave it. They dont care unless it could be caused by something you did to the bootloader. Just to be safe though, you could make a twrp backup, then flash a stock rom. No need to relock the bootloader or anything.

aooga said:
Very helpful.
Click to expand...
Click to collapse
And saying the same thing in more words is more helpful?
He should return it to stock software, why risk it?
Advising they don't care about unlocked and unsigned software is bizarre, since people have been refused repair or charged for a new mainboard.

BenPope said:
And saying the same thing in more words is more helpful?
He should return it to stock software, why risk it?
Advising they don't care about unlocked and unsigned software is bizarre, since people have been refused repair or charged for a new mainboard.
Click to expand...
Click to collapse
In the US? When I called HTC to do my repair (power button stopped working), I asked if unlocking the bootloader mattered. He said not unless you brick the phone doing it. I sent it in bootloader unlocked and ARHD installed. I got it back with no hassles.
And saying the same thing in more words is more helpful?"
Click to expand...
Click to collapse

K cool this is what I wanted to know sending in for BoomSound check tighten up some gaps in speaker and check my camera out no luck with 3.27 or 3.18 well my phone isn't bricked and works great so I'm gonna leave just how it is I also live in US
Sent from my HTC One using XDA Premium HD app

So just called HTC to send phone in said first thing they do is a factory reset when phone gets to facility so I'm just gonna run latest dev ruu and leave my cid 1111111 and s off and hope for the best lol
Sent from my HTC One using XDA Premium HD app

Related

returning completely to stock ICS

My HTC Velocity is unlocked, s-off and has lived a good life of forever shifting ROM's however a mandate has come down from above that they are rolling out a new antivirus package at work that detects all these shenanigans and reports it back, is there any way, now that I have s-off to relock the boot-loader without it saying "re-locked" and just saying locked like it did originally?
I'm not sure if that would actually be detected I have a feeling it only really detects rooting, however but it would be a nicety to get it back to totally stock.
Difficult answer to find with the associated keywords, sorry if this is a repost I did attempt to search for it.
I could be wrong, but as far as I know you should just have to relock your bootloader with the file you should have saved somewhere that let you originally unlock it and then run the RUU that's floating around here somewhere. Just make sure you download the correct RUU for what you want (the official ICS one is like 400 something MBs I think).
Sent from my HTC PH39100 using xda premium
Monkeymannnn said:
I could be wrong, but as far as I know you should just have to relock your bootloader with the file you should have saved somewhere that let you originally unlock it and then run the RUU that's floating around here somewhere. Just make sure you download the correct RUU for what you want (the official ICS one is like 400 something MBs I think).
Sent from my HTC PH39100 using xda premium
Click to expand...
Click to collapse
That is correct relock bootloader, then flash correct RUU for your device..
Sent from my HTC PH39100 using xda premium
OP does not want the boot loader to say re-locked.
AFAIK there is no way to do this. I have re-locked mine a few times and it always says re-locked.
Thanks, as above I have relocked many times, bummer can't get rid of re-lock
davidcampbell said:
Thanks, as above I have relocked many times, bummer can't get rid of re-lock
Click to expand...
Click to collapse
You can get rid of the re-lock....
Check out this post I did it myself an it works
http://forum.xda-developers.com/showthread.php?t=1630569
Thanks esloan, I will take a crack at that :laugh:
Awesome thanks, was hoping for a way to put it back to stock totally in case of a warrant claim etc.
Sent from my HTC Velocity 4G using xda app-developers app
the method mentioned above worked perfectly btw

Help me Return my phone in factory condition

Hey guys long time to talk (long time since I have had internet)
So here is the situation, two weeks ago I bought the HTC Desire C and I rooted it, and of course unlocked my bootloader.
Problem is, I want to return this phone and exchange it for the LG Optimus Regard
Can anyone tell me the steps I need to take so the store reps wont know I fiddled with my device? (I read somewhere that they can tell how many times you flashed it, so I need to reset said counter if it exists) I really want to do this tonight.
Thanks,
Tlasch
You should be able to do a full unroot from the options in supersu also you can relock the bootloader but it will say relocked not locked like it used to and there's nothing you can do about that. But its unlikely they'd check that before they take it back anyway.
Sent from my HTC Desire C using xda app-developers app
andrewtjb said:
You should be able to do a full unroot from the options in supersu also you can relock the bootloader but it will say relocked not locked like it used to and there's nothing you can do about that. But its unlikely they'd check that before they take it back anyway.
Sent from my HTC Desire C using xda app-developers app
Click to expand...
Click to collapse
Well in superuser, I have no options, will this RUU undo the root for me?
It says its the Europe version, will that mess my phone up? (NVM it doesnt look like it will work, it keeps telling me my battery is less than 30% which is not true)
http://forum.xda-developers.com/showthread.php?t=1710312
Yes flashing a ruu will unroot your phone but you need to make sure its the right when for where you live so if you dont live in Europe don't flash a Europe one also I think you need to relock the bootloader before flashing a ruu.
Sent from my HTC Desire C using xda app-developers app
run update in your htc software and
click on repair
done

Few basic queries!!! Need Answers.

Hey all. First of all i would like to congratulate all the members who own this ultimate device.. i am loving this phone upto now. But sometimes an idea just stucks on my mind to root this phone also as i did with my samsung galaxy note 2. But i am new to HTC and dunn know basics about this phone. I hv searched alot of topics and spend my time in understanding the rooting procedure. Wht i understood is i have to unlock my bootloader and turn s-off. After that i can flash cwm or twrp and start using custom roms
Now what i want to know is if i unlock my bootloader using htcdev.com then would this void tbe warranty fully?
Can i relock the bootloader and make it as it is now.
In samsung we can do this by using traingle away application but im not aware of htc as this is my first device..
Sorry for the noob questions.thanx in advance.
Sent from my HTC One
Unlocking your bootloader through HTCDEV will always carry the risk of HTC rejecting your warranty claim. Relocking the bootloader will change the lock status to RE-LOCKED instead of LOCKED (like stock).
With S-Off, you can bypass HTCDEV and unlock the bootloader. You can also change the status to LOCKED. Sequence of events would then be S-Off --> Unlock bootloader --> Flash a custom recovery --> Nandroid your stock ROM just in case --> Do whatever you want
ArmedandDangerous said:
Unlocking your bootloader through HTCDEV will always carry the risk of HTC rejecting your warranty claim. Relocking the bootloader will change the lock status to RE-LOCKED instead of LOCKED (like stock).
With S-Off, you can bypass HTCDEV and unlock the bootloader. You can also change the status to LOCKED. Sequence of events would then be S-Off --> Unlock bootloader --> Flash a custom recovery --> Nandroid your stock ROM just in case --> Do whatever you want
Click to expand...
Click to collapse
Ty bro. It seems that with step 2 i can play a safe game with my device. Can u plz link me with s-off thread?
Sent from my HTC One
Here you go
http://forum.xda-developers.com/showthread.php?t=2314582
sahilarora2003 said:
Hey all. First of all i would like to congratulate all the members who own this ultimate device.. i am loving this phone upto now. But sometimes an idea just stucks on my mind to root this phone also as i did with my samsung galaxy note 2. But i am new to HTC and dunn know basics about this phone. I hv searched alot of topics and spend my time in understanding the rooting procedure. Wht i understood is i have to unlock my bootloader and turn s-off. After that i can flash cwm or twrp and start using custom roms
Now what i want to know is if i unlock my bootloader using htcdev.com then would this void tbe warranty fully?
Can i relock the bootloader and make it as it is now.
In samsung we can do this by using traingle away application but im not aware of htc as this is my first device..
Sorry for the noob questions.thanx in advance.
Sent from my HTC One
Click to expand...
Click to collapse
Hi
greetings,
firstly welcome to HTC group.
the process of samsung and htc is different and rooting htc is a bit tough ( do not worry)
Unlocking bootloader from htcdev voids warranty completely
after unlocking booloader your bootloader says UNLOCKED and this is how HTC comes to know weather we have played with the phone or not
and after unlocking bootloader you can flash custom roms you do not have to be S-OFF.
now S-OFF means security off it gives us full access to the system which we do not achieve by unlocking bootloader.
so basically doing S-OFF you get access to all the system files of the phone including radio and all other stuff
and if you successfully achieve S-OFF( not a tough job) then you can get your warranty back by making our bootloader say LOCKED instead of UNLOCKED or RELOCKED
Thats it by this way you can have your warranty back
ENJOY FLASHING
DO NOT USE KYIES OVER HERE
So when i achieve s-off, my device will be unlocked or locked? Bcoz it bypass the htcdev process...
If it will be unlocked is there any way to make it locked bro?
Sent from my HTC One
yes you can relock. but with s-off it will say locked instead of relocked
sahilarora2003 said:
So when i achieve s-off, my device will be unlocked or locked? Bcoz it bypass the htcdev process...
If it will be unlocked is there any way to make it locked bro?
Sent from my HTC One
Click to expand...
Click to collapse
HI
greetings,
if you do S-OFF first then your bootloader will say LOCKED
and you will have to patch the bootloader and then you can access the fastboot commands to flash recovery and install custom ROM.
and after S-OFF and unlocking bootloader you can make it LOCKED again
HTC generally don't mind if you unlock, I had to send mine back to the official HTC repair centre in England after a bad flash and I got a brand new SIM free phone back., no questions asked.
Sent from my Nexus 7 using xda app-developers app
jonny68 said:
HTC generally don't mind if you unlock, I had to send mine back to the official HTC repair centre in England after a bad flash and I got a brand new SIM free phone back., no questions asked.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
That's interesting, I have just sent my HTC one to HTC repair centre in England too after a bad flash, I was stuck in constant bootloop on start up screen, bootloader and recovery.
How long did it take from sending to receiving back.
maxal said:
That's interesting, I have just sent my HTC one to HTC repair centre in England too after a bad flash, I was stuck in constant bootloop on start up screen, bootloader and recovery.
How long did it take from sending to receiving back.
Click to expand...
Click to collapse
Took a month but that's only because I stupidly sent it via the shop where I bought it who then sent it to their repairs centre in Dublin who eventually decided they couldn't fix it and then sent it to HTC in England so the whole process took a month, moral of the story is, if you bork your phone assuming it's under warranty send it to HTC direct, much quicker.
Good luck
Sent from my Nexus 7 using xda app-developers app
jonny68 said:
HTC generally don't mind if you unlock, I had to send mine back to the official HTC repair centre in England after a bad flash and I got a brand new SIM free phone back., no questions asked.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
jonny68 said:
Took a month but that's only because I stupidly sent it via the shop where I bought it who then sent it to their repairs centre in Dublin who eventually decided they couldn't fix it and then sent it to HTC in England so the whole process took a month, moral of the story is, if you bork your phone assuming it's under warranty send it to HTC direct, much quicker.
Good luck
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I sent mine direct today, what was wrong with your phone?
maxal said:
I sent mine direct today, what was wrong with your phone?
Click to expand...
Click to collapse
Basically i flashed a boot animation and i stupidly never had a nandroid backup so got constant boootloops, i foolishly not just done a factory reset but formatted system basically I panicked , wiped absolutely everything, spend days trying to sideload a ROM via command prompts but no matter what I done i couldn't get it sorted so sent it off, now I'm ultra careful and always ensure I have a nandroid backup.
Sent from my Nexus 7 using xda app-developers app
Im going to try s-off on my phone.Fingers Crossed....
Sent from my HTC One

Tmobile warranty practices for unlocked HTC one

Does anyone know tmobile position on warranty replacements on unlocked devices being returned? And what has to be done for tmobile or HTC to initiate a warranty replacement?
Sent from my HTC One using xda app-developers app
Probably be wise to go the S-Off route so you can LOCK the bootloader and not RE-LOCKED?
Can you relock it without the stock RUU+
Sent from my HTC One using xda app-developers app
No RUU is needed unless you've installed a custom ROM as well. Either use the RUU or restore from a stock nandroid for your CID, then flash the stock recovery, and lock it with revone
Any luck?
I'm having some hardware issues with my HTC one, but I'm afraid to send it to TMobile for exchange as I flashed the bootloader with the GPE, and I don't know how to restore all they way back to stock (and might be risky).
an0m13 said:
I'm having some hardware issues with my HTC one, but I'm afraid to send it to TMobile for exchange as I flashed the bootloader with the GPE, and I don't know how to restore all they way back to stock (and might be risky).
Click to expand...
Click to collapse
It's not risky as long as you follow the directions. Just use the RUU and it will overwrite everything. You still have to change the bootloader status with revone or something.
aooga said:
It's not risky as long as you follow the directions. Just use the RUU and it will overwrite everything. You still have to change the bootloader status with revone or something.
Click to expand...
Click to collapse
Actually it was a pretty easy process by following the following guide and some xda posts http://www.htc1guru.com/guides/return-stock-guide/
It really depends what's wrong with your phone. Unlocking your bootloader does NOT automatically void your warranty. I don't understand how that paranoia was allowed to spread so quickly and so far. I once took an HD2 back to T-Mobile running ANDROID on it. The guy just said "that's awesome" and sent it in for warranty repair. I got it back with winmo again but still. Point is you should really just go ask. If all else fails THEN you can go through all the relocking and returning to stock steps...
And before we get all the usual responses of "warranty says.."" when you unlock it it says..." And so on and so on, warranties are made to protect the consumer, you. Not the manufacturer/carrier. Unless something you flashed on it specifically broke it. They have to honor the warranty.

[Q] Unlocking with HTCDev

Hey. I've been wanting to unlock the bootloader of my One and stupidly enough I accepted the 4.2.2. OTA so I can't really use revone now because of the updated hboot. Anyways, my only option seems to be using the HTCDev tool but here's where my paranoia comes to mind. Are they keeping a record on whoever's unlocked their One? Basically, I don't want them knowing I've unlocked it - mostly because they have no need to know it.
I guess I could wait until revone is updated but I have no idea when that'll be, hence my question.
Cheers.
They probably keep a record of who has requested an unlock token - but I doubt they can tell if you have used it or not..
Sent from my HTC One using xda premium
I just want to unlock my bootloader, but I hate that everything's wiped. With revone, nothing's wiped but then again I'm not sure if S-OFF's ever possible on 1.54. Then I'm stuck.
1.54 can't be s-off'd at the moment. Hopefully soon though
Sent from my HTC One using xda premium
redbull123 said:
1.54 can't be s-off'd at the moment. Hopefully soon though
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
I know it can't. I hope it happens soon.
Theshawty said:
I know it can't. I hope it happens soon.
Click to expand...
Click to collapse
Ok, sorry - I thought you said your weren't sure..
Theshawty said:
I'm not sure if S-OFF's even possible on 1.54.
Click to expand...
Click to collapse
Theshawty said:
Hey. I've been wanting to unlock the bootloader of my One and stupidly enough I accepted the 4.2.2. OTA so I can't really use revone now because of the updated hboot. Anyways, my only option seems to be using the HTCDev tool but here's where my paranoia comes to mind. Are they keeping a record on whoever's unlocked their One? Basically, I don't want them knowing I've unlocked it - mostly because they have no need to know it.
I guess I could wait until revone is updated but I have no idea when that'll be, hence my question.
Cheers.
Click to expand...
Click to collapse
I don't know the situation in Norway but in Holland HTC sends the phones in to a 3rd party repair company (dynafix, fixes all types of phones, also does (warranty) repairs for eg samsung) for warranty repairs, I doubt they can or bother to look into the database and see if an unlock token has been requested. I think the technicians have been instructed to look at the bootloader status (unlocked/relocked) and been instructed to deny warranty in such cases as much as possible.... I send in my device for warranty s-off(with revone though never unlocked via htcdev), but with locked bootloader, and it was repaired under warranty
redbull123 said:
Ok, sorry - I thought you said your weren't sure..
Click to expand...
Click to collapse
Typo. I meant "ever".
Sent from my HTC One using Tapatalk 4
godutch said:
I don't know the situation in Norway but in Holland HTC sends the phones in to a 3rd party repair company (dynafix, fixes all types of phones, also does (warranty) repairs for eg samsung) for warranty repairs, I doubt they can or bother to look into the database and see if an unlock token has been requested. I think the technicians have been instructed to look at the bootloader status (unlocked/relocked) and been instructed to deny warranty in such cases as much as possible.... I send in my device for warranty s-off(with revone though never unlocked via htcdev), but with locked bootloader, and it was repaired under warranty
Click to expand...
Click to collapse
I don't know the situation in Norway either. I don't live there.
Sent from my HTC One using Tapatalk 4
Theshawty said:
I don't know the situation in Norway either. I don't live there.
Sent from my HTC One using Tapatalk 4
Click to expand...
Click to collapse
sweden then... I just looked at your carrier
Theshawty said:
Hey. I've been wanting to unlock the bootloader of my One and stupidly enough I accepted the 4.2.2. OTA so I can't really use revone now because of the updated hboot. Anyways, my only option seems to be using the HTCDev tool but here's where my paranoia comes to mind. Are they keeping a record on whoever's unlocked their One? Basically, I don't want them knowing I've unlocked it - mostly because they have no need to know it.
I guess I could wait until revone is updated but I have no idea when that'll be, hence my question.
Cheers.
Click to expand...
Click to collapse
as long as its an Online process, and its done over the internet and requires your IMEI & SN i am %100 they keep record of your history.
unlike samsung which uses Odin app to unlock, Root, Flash stuff without going online

Categories

Resources