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So, I ordered my Nexus 4 like many others did the day they became available again recently and coudn't wait for it to get here. Immediately, out of the box, I was in love with the sleek design of my new handset. The next day, my new phone was the focus of many others attention and I almost felt like a spokesman for the phone, pitching it to everyone who raised a question about it. I was in complete ire.
Unfortunately, 18 hours after having the device and having above a 50% charge, my Nexus 4 powered itself off and became a brick. I panicked immediately and called the phone number given on the site and in the attached documentation. I had to call several times and was disconnected repeatedly. I spokke to attendants a couple times and they told me that if I got disconnected again, they could not call me back. Eventually, an hour later or so, I was able to talk to someone in support who had me try a few things to get the phone into recovery. None of this worked. This is when things went from bad to worse.
I was told that I would be transferred over to product return/replacement and of course was disconnected again. I tried again....and again.
I now made it through to product replacement was told that they would email me out the shipping label to return the phone back and that they would have to charge my account for the replacement in the meantime!!! So, Google basically wants me to fork out TWICE the money, so that I can wait to have them ship out another one and they won't refund my account until they inspect the original.
I'm not sure about how many of you can afford this, but I can't. I had saved for this phone and I had already arranged to sell my old phone. Basically, I'm screwed....So, I at least ask how long it will take to ship the replacement. I'm told 2-3 weeks, even if I'm a replacement!
I spoke to another supervisor to verify this, and that was their policy. I opted for a return over a refund and am sure that I will never purchase anything from Google again.
I would not to if that happened to me, if you stay in the android camp I dont know many companies that give good customer support its a major down fall. I think this is why some people are buying from retail stores so they can just get it replaced.
Its a shame the nexus 4 is the best android phone out right now in terms of design and speed. I can't believe they treated you like that can you complain to some consumer watch dog? Maybe get a free phone out of it lol
Sent from my Nexus 4 using xda premium
They place a hold on your account to make sure you send back the damaged phone. As far as it being 2-3 weeks, I rma'd my phone Thursday night and it already shipped 2 day air.
Sent from my Nexus 4 using xda premium
I had issues with the charger port on my phone last week. I called Google and didn't have any problems talking to someone in replacements.
I called last Saturday, the phone shipped Tuesday and I had the replacement Thursday. They did do an authorization on my credit card to insure I did have the funds available, in case they find the damage to be my fault but the authorization has already disappeared.
Overall it wasn't a bad experience
Sent from my Nexus 4 using xda premium
What else did you do the phone? I find it heard to believe that a phone will magically turn into a brick after 24 hours of use.
PoisonWolf said:
What else did you do the phone? I find it heard to believe that a phone will magically turn into a brick after 24 hours of use.
Click to expand...
Click to collapse
Though it is extremely odd, sometimes **** just happens.
Sent from my Nexus 4 using xda premium
I would have them put it on a credit card rather than have a ~$400 hold on my checking account. That's just me though. ;O)
Sent from my Nexus 4 using xda premium
If you used a credit card with the play store then they don't charge you for the replacement, it's only a hold on the funds which just means you have less available credit but no charge. I this this is a good compromise for both the customers and Google.
Your loss
Sent from my Nexus 4 using xda premium
paprkut said:
Your loss
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I agree, it was my loss. However, I'm no "noob" and am quite familiar with mobile technology. This was simply a case of a defective handset. I wish I had an experience with like some of you other responders have shared, however that was not the case for me. Yes, I will suffer some for not having a Nexus 4, but Google will suffer more with the loss of my business and the amount of times I will share my story.
paprkut said:
Your loss
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
To the op.
Return for refund and save yourself a heap of grief.
The phone is definitely not the best out there.
And some of the kids on this forum leave alot to be desired.
You got a defective unit, it happens sometimes. They're replacing it, what's the problem exactly?
Sent from my Nexus 4 using xda app-developers app
xchasa said:
To the op.
Return for refund and save yourself a heap of grief.
The phone is definitely not the best out there.
And some of the kids on this forum leave alot to be desired.
Click to expand...
Click to collapse
Somebody's bitter.
Sent from my Nexus 4 using xda app-developers app
ispeakmath said:
So, I ordered my Nexus 4 like many others did the day they became available again recently and coudn't wait for it to get here. Immediately, out of the box, I was in love with the sleek design of my new handset. The next day, my new phone was the focus of many others attention and I almost felt like a spokesman for the phone, pitching it to everyone who raised a question about it. I was in complete ire.
Unfortunately, 18 hours after having the device and having above a 50% charge, my Nexus 4 powered itself off and became a brick. I panicked immediately and called the phone number given on the site and in the attached documentation. I had to call several times and was disconnected repeatedly. I spokke to attendants a couple times and they told me that if I got disconnected again, they could not call me back. Eventually, an hour later or so, I was able to talk to someone in support who had me try a few things to get the phone into recovery. None of this worked. This is when things went from bad to worse.
I was told that I would be transferred over to product return/replacement and of course was disconnected again. I tried again....and again.
I now made it through to product replacement was told that they would email me out the shipping label to return the phone back and that they would have to charge my account for the replacement in the meantime!!! So, Google basically wants me to fork out TWICE the money, so that I can wait to have them ship out another one and they won't refund my account until they inspect the original.
I'm not sure about how many of you can afford this, but I can't. I had saved for this phone and I had already arranged to sell my old phone. Basically, I'm screwed....So, I at least ask how long it will take to ship the replacement. I'm told 2-3 weeks, even if I'm a replacement!
I spoke to another supervisor to verify this, and that was their policy. I opted for a return over a refund and am sure that I will never purchase anything from Google again.
Click to expand...
Click to collapse
I had no trouble with RMA and their service. Dont worry they do RMA replacement really quick. They have reserved nexus 4 for warranty purposes.
ispeakmath said:
I agree, it was my loss. However, I'm no "noob" and am quite familiar with mobile technology. This was simply a case of a defective handset. I wish I had an experience with like some of you other responders have shared, however that was not the case for me. Yes, I will suffer some for not having a Nexus 4, but Google will suffer more with the loss of my business and the amount of times I will share my story.
Click to expand...
Click to collapse
Yes Google will suffer more. Love the self-contradicting sentences.
1. You said it's simply a case of defective handset. Who ever judges a company by a case of defective handset? By that standard, you can buy nothing because every company ships defective unit, and that's why we have warranty/replacement policy.
2. If it's simply a case of defective handset, I'm sure all the "other people" whom you are going to tell your story to, will believe in you completely and avoid Google in the future.
3. If you are quite familiar with mobile technology, you'll know all manufacturers have defective unit, and if you are following Nexus 4 news, you KNOW how Google's advance-replacement works (charge your card and refund once received your defective unit), and how bad Nexus 4 back-order is/was.
4. If you are quite familiar with mobile technology, I'm surprised you never registered an account here at XDA. Is Nexus 4 your first smartphone? First Android? If that's the case, don't say you are quite familiar with mobile technology.
Thank you for this informative post. I'm sure we will all mourn Google's loss.
estallings15 said:
Somebody's bitter.
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
Haha. Yeah. It was a big night.
xchasa said:
Haha. Yeah. It was a big night.
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Click to collapse
Don't let life get you down, bro. You don't want to end up like me
I'm really sorry you had a bad experience, OP. I count myself as one of the lucky ones who has had zero problems with their device. I hope it stays this way.
Sent from my Nexus 4 using xda app-developers app
arotalm effect
OP, what all did you do to the device? Was it unlocked/rooted only? Or were you using a custom ROM? I think providing that information would also help the community out, as it would give us a heads up on the potential risk(s) involved with a particular build. Also, I feel sad for your loss, I do not appreciate it when people aren't very supportive of their fellow Android users, I hope things work out well man.
Kind regards,
John
ispeakmath said:
I agree, it was my loss. However, I'm no "noob" and am quite familiar with mobile technology. This was simply a case of a defective handset. I wish I had an experience with like some of you other responders have shared, however that was not the case for me. Yes, I will suffer some for not having a Nexus 4, but Google will suffer more with the loss of my business and the amount of times I will share my story.
Click to expand...
Click to collapse
What a **** move.
So, you purchased a unit and it turned out to be defective. They agreed to let you exchange it, but they needed to take a hold of $400 in your account in the meantime, so you won't do it?
So, instead of just complying, you're going to spread a bogus story that just shows your own ignorance whilst trying to make Google look like a bad business? Despicable. Absolutely despicable.
It is an advanced RMA, it's the best possible way to do an RMA IMO since there is no "turnaround" time however did you ask them if you could send your phone in first and once they receive it you can get a new one sent out? It'll take even longer but that is the way most companies do things...unfortunately.
PoisonWolf said:
What else did you do the phone? I find it heard to believe that a phone will magically turn into a brick after 24 hours of use.
Click to expand...
Click to collapse
Hardware can fail and it is more likely for it to happen in the first 24hrs than it is a year down the road, it sucks but this is far more believable to me than the "spontaneous back shattering" that some on this site are claiming.
Just got in my dev edition M7 earlier today (04-22-13).
Phone is very beautiful, well built and almost seem perfect until a few minutes ago whiles I was laying in bed playing around with it, when I notice the long light-bleed coming from the lower right corner.
I was like NOO this is not happening!!! After having waited for so long.
It is really annoying because of the length and brightness of the bleed.
Tomorrow I will definitely call up HTC or LetsTalk for a replacement.
See pics.
Hope no one else has had this major defect.
Link to the unit I got today ....
https://picasaweb.google.com/100693731613176583412/HTCOneM7_dev?authuser=0&feat=directlink
I also tried taking a video, but it didn't get captured so well. See link ...
https://www.dropbox.com/s/o2yo29038wm817d/2013-04-22%2023.49.29.mp4
Wow that's pretty bad. I am sure you will get a replacement. That really sucks though.
I am going to use this phone for a month before I unlock the bootloader. Just in case something happens and it's defective.
Sent from my HTC One using xda app-developers app
i just checked mine and i do not have any bleed. I also played the HD dark knight trailer and no bleed confirmed. *phew* ....
Did you drop it or bang it against something. In that last picture I can't tell if that's a smudge or a chip in the glass on the edge of the display in the area.
No. All I did was unbox the phone, took some photos of the phone to post online. Then I immediately put it inside a clear case. Next I went through the setup and only when I was passed that I noticed the light from the corner.
It was handled like a new born baby from the moment it came out from the box .
Sent from my HTC One using xda app-developers app
Def get it replaced that's not normal at all there should be no light bleed at all. What is your batch # build date? Should be like FA345 or like SH etc it's on the box that the unit came in on the bottom part.
jhonsok said:
Wow that's pretty bad. I am sure you will get a replacement. That really sucks though.
I am going to use this phone for a month before I unlock the bootloader. Just in case something happens and it's defective.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Boot loader is already unlocked. Check fastboot.
Not sure if what u mentioned is part of the serial number, but the one I got is : HT34GW915xxx
bhagiratha said:
Not sure if what u mentioned is part of the serial number, but the one I got is : HT34GW915484
Click to expand...
Click to collapse
Same batch as mine ! You just a bad one out of the bunch lol
Sent from my Nexus 7 using xda premium
bhagiratha said:
No. All I did was unbox the phone, took some photos of the phone to post online. Then I immediately put it inside a clear case. Next I went through the setup and only when I was passed that I noticed the light from the corner.
It was handled like a new born baby from the moment it came out from the box .
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
One of those photos looks like there is a chip on the lower right of the screen. I can't really make out what that is. picture 9 of 12
Honestly..this is what turns me away from htc... yes the design is amazing but at what cost? I dont know why everyone says it has good build quality...i bet htc will get millions of these back for repairs
Sent from my GT-I9300 using xda app-developers app
jboodram said:
Honestly..this is what turns me away from htc... yes the design is amazing but at what cost? I dont know why everyone says it has good build quality...i bet htc will get millions of these back for repairs
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Time will tell; it looks like more and more people are complaining about case separation issues as they use them for a few days/weeks.
I'll tell you what I saw: a demo at a store that had been handled a lot (no scratches or dents, so probably not abused), but it looked like hell -- the case was coming apart all around the seams!!
HTC has compromised a lot of things in the last couple of years, and I think they have really compromised build quality now. It might look good brand new, but they don't seem to hold up under normal use like their earlier phones did.
We'll see.
Well I got a prepaid RMA from letstalk and it left this morning for Thursday delivery. Lets see how long the wait will be for a replacement to get out and if an RMA depends on preorders vs stock availability.
Sent from my C6502 using xda app-developers app
Wow thats pretty bad, keep us posted on what happens my man. . .
dobknobby said:
Wow thats pretty bad, keep us posted on what happens my man. . .
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Click to collapse
Will sure do once I get the replacement in.
bhagiratha said:
Will sure do once I get the replacement in.
Click to expand...
Click to collapse
I did a cross shipment this morning too. Did you get your shipping e-mail? I was told that they wouldn't know when they would ship mine out.
I don't know what a cross shipment is, but the phone was sent back to letstalk today. Process the RMA directly from their website. It's due for arrival on Thursday. Guess until then I wouldn't be hearing from them. But I will call once I know they receive the defective phone.
Just got off the phone with them after waiting over an hour, they made the shipping label yesterday and will be shipping overnight today. So I should have the replacement by tomorrow.
Called a few minutes ago and the lady said they would have to charge me again if they did a cross shipment. In any case there isn't any phones available until Friday she informed me.
Update: 04-26-2013
Was on a chat with rep from letstalk about my RMA, and was told the following ...
Candra: The exchange order will be processed after the rest of the preorders are being fulfilled once the phones are in stock.
Bernard: serious? that's not fair. I had my pre-order from the 6th ... now I must wait much longer because I received a defective phone?
Candra: We still have orders from the 5th that haven't been fulfilled. I do apologize but these orders do need to be processed first.
Well, from the looks of things, it seems like I might get my replacement in a few weeks!
Ok so about 3 weeks ago my son busted my fiances s4 screen. There was a big hoot and hollar about why do we let our son play with our expensive phone in that thread lol. So anyway assurion did not have the phone in stock so i sold her broken one on ebay and bought her another from the sprint store. I called assurion and canceled the claim and even recieved a comformation.
Well fiance gos out to bring my dog in the house and she sees a package from fedex on the hood of her car. She opens it and its a brand new galaxy s4. She calls me and tells me. So i say no big deal ill mail this back to assurion. Well i call them and tell them what happened. They get all my info and cant find anything in there system saying they shipped me a phone. They show a canceled claim thats it. I give her the fedex number showing it came from there address but she refuses to check it. She ask am i sure i didnt order one off the internet and i tell her id be pretty sure if i just bought a $600 phone.
So i then turn my attention to fedex. I call them and say hey you left a package with a $650 phone in it on the hood of my car in my driveway about 100ft away from my house. They call the driver and he says he didnt wana come to my house bc my dog was on a runner. So i give them some crap about leaving it there and that was that.
So now i have a phone sitting in my house that assurion has no information on. It required a signature but was never signed for. Has anyone ever had an experience like this?
Sent from my SPH-L720 using xda app-developers app
bmoreboy02 said:
Has anyone ever had an experience like this?
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
No, but I sure hope someday I will.
Sent from my SPH-L720 using xda premium
You're really honest in how you tried to return it much respect for that, but after hearing all that maybe you deserve to just keep it.
Sent from my HTC ONE using Tapatalk 2
I mean would i like a free phone hell yea lol. But my thing is i dont want the $150 insurance deductible showing up on my bill and i dont want to get a call from assurion in a few weeks asking where the damaged phone is i was suppose to mail back.
Sent from my SPH-L720 using xda app-developers app
If it showed up, you do not have to pay for it. You might want to do research, but I HAD HEARD SECOND HAND that back in the 70s, companies used to ship stuff to people, then ask them to pay for it if they didn't return it (think CD "clubs").
I learned this after I had a 2nd poweramp shipped to me . . . and I finally reluctantly returned it . . . THEN learned about the rule/law about not having to send stuff back. RESEARCH IT
LAYGO said:
If it showed up, you do not have to pay for it. You might want to do research, but I HAD HEARD SECOND HAND that back in the 70s, companies used to ship stuff to people, then ask them to pay for it if they didn't return it (think CD "clubs").
I learned this after I had a 2nd poweramp shipped to me . . . and I finally reluctantly returned it . . . THEN learned about the rule/law about not having to send stuff back. RESEARCH IT
Click to expand...
Click to collapse
I dont have a broken phone to send back bc i replaced it myself. I tryd to get a label to return it bc all they sent was a padded envelope which clearly says send just the phone back. This box is sealed so i dont wana open it and send them a phone back and keeo the box. Im so pissed at fedex tho im half tempted to keep it and let my son use it as a tablet bc they left it on the hood up my driveway and no one ever signed.
Sent from my SPH-L720 using xda app-developers app
Dude you're good. You did pretty much everything in your power to do the right thing here, so obviously god is giving you a freebe here. Keep that s***
bmoreboy02 said:
I dont have a broken phone to send back bc i replaced it myself. I tryd to get a label to return it bc all they sent was a padded envelope which clearly says send just the phone back. This box is sealed so i dont wana open it and send them a phone back and keeo the box. Im so pissed at fedex tho im half tempted to keep it and let my son use it as a tablet bc they left it on the hood up my driveway and no one ever signed.
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
Doesn't matter if you have a phone to send back or not, they left it without signing, it's all cool in school, keep it. Just leave it boxed up for a week or two. When (and if) they call for it looking for it, play dumb, then ignore their calls.
And again research the law behind mailing you stuff.
bmoreboy02 said:
I dont have a broken phone to send back bc i replaced it myself. I tryd to get a label to return it bc all they sent was a padded envelope which clearly says send just the phone back. This box is sealed so i dont wana open it and send them a phone back and keeo the box. Im so pissed at fedex tho im half tempted to keep it and let my son use it as a tablet bc they left it on the hood up my driveway and no one ever signed.
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
Or if you're really feeling guilty, donate it to a recognized developer.
Sent from my SPH-L720 using Tapatalk 2
mjs2011 said:
Or if you're really feeling guilty, donate it to a recognized developer.
Sent from my SPH-L720 using Tapatalk 2
Click to expand...
Click to collapse
Lol i dont feel guilty as far as im concerned i did nothing wrong. Im just in amazed how a phone shows up that no one knows about and then the nerve of fedex lol. And im on the phone with the lady telling her to check the tracking number and shes cuttin me off sayin "well i hope ive resolved all your issues today thanks for chosing assurion have a good day" and im like lady are you not hearing me
Sent from my SPH-L720 using xda app-developers app
bmoreboy02 said:
I mean would i like a free phone hell yea lol. But my thing is i dont want the $150 insurance deductible showing up on my bill and i dont want to get a call from assurion in a few weeks asking where the damaged phone is i was suppose to mail back.
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
My advice, since you've already taken the 'correct' steps to resolve this issue, is to keep the phone, still sealed up in the Fed-Ex box. Wait a billing cycle (or two) to see if any charges show up, or if Assurion contacts you again about the damaged device, and then take the appropriate action. If, after a few months, nothing further has been done/attempted by Sprint/Assurion, then I'd consider myself the owner of a new S4.
bmoreboy02 said:
And im on the phone with the lady telling her to check the tracking number and shes cuttin me off sayin "well i hope ive resolved all your issues today thanks for chosing assurion have a good day" and im like lady are you not hearing me
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
I think she was giving you a hint, don't look a gift horse in the mouth. And if the $150 does show up on your bill, you've got a $650 phone for $150.
had a similar incident back on tmo with the g2, it is currently sitting on my desk
also as teh father of a 2 year old, i happily let her play with phones (not my sgs4 though, she gets mommy's sgs3 ). there is so many learning apps and she is already so quick to learn how to navigate teh device. i wouldnt take that away from her for the world. screw everyone else and you raise your kids how you see fit
I've had this happen to me as well. Cancelled a claim on my Evo 3d, still received it with no record of it being sent. Gave it to my girl and was never charged
Sent from my SPH-L720 using xda premium
I'd research the laws, keep it in the box for a week of case they call, then I'd own it, root it then I'd call FedEx, and ask why the hell they left it on my car. And tell them you don't appreciate that very much.
Sent from my SPH-L720 using Tapatalk 2
shabbypenguin said:
had a similar incident back on tmo with the g2, it is currently sitting on my desk
also as teh father of a 2 year old, i happily let her play with phones (not my sgs4 though, she gets mommy's sgs3 ). there is so many learning apps and she is already so quick to learn how to navigate teh device. i wouldnt take that away from her for the world. screw everyone else and you raise your kids how you see fit
Click to expand...
Click to collapse
Totally agree. My 5 year old has been playing on all my phones from the s3 to the note 2. Alot of cool apps for kids on the play store.
Sent from my SPH-L900 using xda premium
technically you never signed for it so technically you never "received" it lol
To those of you saying to just keep the phone.....correct me if I'm wrong but doesn't a replacement come pre-activated, meaning that it can only be used on the phone number that it was meant to be a replacement for? If so, it's still of no use unless to be sold as a bad ESN to be activated on another carrier such as Boost or similar.
troyboytn said:
To those of you saying to just keep the phone.....correct me if I'm wrong but doesn't a replacement come pre-activated, meaning that it can only be used on the phone number that it was meant to be a replacement for? If so, it's still of no use unless to be sold as a bad ESN to be activated on another carrier such as Boost or similar.
Click to expand...
Click to collapse
yes they generally come preactivated for the phone its going to but they aren't locked to that line.
dansan382 said:
yes they generally come preactivated for the phone its going to but they aren't locked to that line.
Click to expand...
Click to collapse
I checked the esn on swappa and esnchecker.com they both said its clear
Sent from my SPH-L720 using xda app-developers app
I am highly disappointed is how Google operates their warranty service. I have never in my entire life had to pay an additional $400 to have a device sent to me as as hold. It is outrageous and completely ludicrous. There are other ways to guarantee payment if someone keeps the replacement, for example charge the card on file if you do not not receive it within 30 days. Had I known that the vibration function on on my Nexus 5 would malfunction as well as having to go through this I would have just went with a more stable device, i expected better. Stay away from Nexus, as nice as it is. They obviously do not hold up quality wise and the customer service in getting it replaced is not worth it.
slyjai said:
I am highly disappointed is how Google operates their warranty service. I have never in my entire life had to pay an additional $400 to have a device sent to me as as hold. It is outrageous and completely ludicrous. There are other ways to guarantee payment if someone keeps the replacement, for example charge the card on file if you do not not receive it within 30 days. Had I known that the vibration function on on my Nexus 5 would malfunction as well as having to go through this I would have just went with a more stable device, i expected better. Stay away from Nexus, as nice as it is. They obviously do not hold up quality wise and the customer service in getting it replaced is not worth it.
Click to expand...
Click to collapse
I don't believe they actually take the money. They authorize the amount and check that it's available. You're not really charged anything until you don't return the device.
slyjai said:
I am highly disappointed is how Google operates their warranty service. I have never in my entire life had to pay an additional $400 to have a device sent to me as as hold. It is outrageous and completely ludicrous. There are other ways to guarantee payment if someone keeps the replacement, for example charge the card on file if you do not not receive it within 30 days. Had I known that the vibration function on on my Nexus 5 would malfunction as well as having to go through this I would have just went with a more stable device, i expected better. Stay away from Nexus, as nice as it is. They obviously do not hold up quality wise and the customer service in getting it replaced is not worth it.
Click to expand...
Click to collapse
they dont charge you $400, its put on "hold". basically, they are checking to make sure that the money is there in case it does need to be charged. the way they do business is normal. there have been more than one person on xda, that posted about it, about stealing replacements. google is covering their ass. if, they dont get your phone back, then they will charge you.
obviously the nexus is not for you, as its not perfect. no device is perfect. even apple makes imperfect devices. what you should do is follow the procedure properly instead of whining about google putting 400 on hold until they get the device back.
slyjai said:
I am highly disappointed is how Google operates their warranty service. I have never in my entire life had to pay an additional $400 to have a device sent to me as as hold. It is outrageous and completely ludicrous. There are other ways to guarantee payment if someone keeps the replacement, for example charge the card on file if you do not not receive it within 30 days. Had I known that the vibration function on on my Nexus 5 would malfunction as well as having to go through this I would have just went with a more stable device, i expected better. Stay away from Nexus, as nice as it is. They obviously do not hold up quality wise and the customer service in getting it replaced is not worth it.
Click to expand...
Click to collapse
Sorry everything isn't perfect for you and you had to pull out your credit card twice. Why is this post worthy..
slyjai said:
I am highly disappointed is how Google operates their warranty service. I have never in my entire life had to pay an additional $400 to have a device sent to me as as hold.
Click to expand...
Click to collapse
You aren't paying $400. They're just putting a hold on the card to reserve that amount in case you don't return the phone so they can charge you later.
It is outrageous and completely ludicrous.
Click to expand...
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That's your opinion, which you're entitled to, but it's a pretty standard practice. It's often referred to as "cross-shipping" and many people prefer it because they don't have to wait to send their phone back and get the new one. By doing it this way, they aren't without a device. You're free to not like this way of doing it, but you're also free to investigate the return policies of a company before doing business with them.
There are other ways to guarantee payment if someone keeps the replacement, for example charge the card on file if you do not not receive it within 30 days.
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And what if you don't have enough credit after 30 days? The hold they put on the card is to make sure they can get their money later if they need to. There are certainly other ways to do it as well. They could have an option to have you return the phone before they send out a new one, for people who don't want the hold on their credit card.
Had I known that the vibration function on on my Nexus 5 would malfunction
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It would indeed be great if we could all know in advance whether what we buy was going to have a fault or not.
as well as having to go through this
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As I mentioned above, you're certainly free to investigate Google's return and RMA policies and procedures before doing business with them.
I would have just went with a more stable device, i expected better. Stay away from Nexus, as nice as it is. They obviously do not hold up quality wise and the customer service in getting it replaced is not worth it.
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I get that you're having a bad experience, and that's unfortunate. I returned my Nexus 7 three times before I got one without touch screen issues, so I know how you feel. Ranting about it won't make the situation any different, but I can understand how it might make you feel a bit better to let it all out. For what it's worth, I have the original Nexus One, and the Galaxy Nexus, and they're both still working perfectly with no faults. So give Google a chance to make things right before you write off Nexus devices for good.
Like many has said in this thread, they don't charge you, they just place a hold on your card which goes away once you return the defective device. I really don't see why this is a problem... unless you don't have credit or have to use your debit card, which if that is the case you have a whole bunch of other issues to worry about.
I have never had a problem doing it this way and I think the RMA process is great. They send you a new device in advance while you get to continue to use the supposed defective device, you return the defective one once you get the new one, unless you have financial problems you won't notice the hold at all.
Don't like it? Try LG's warranty process! You send them the defective phone in advance, they fix it, you might get it back 2 weeks later. Unless you have a back up phone, you're without a phone during this time!
I'll take Google's RMA process and a non issue, non impact hold on my credit card anyday.
Google is the best company I have dealt with whenever I had to exchange phones. They ship you for free a new phone within two days and they also pay prepaid shipping label to return your old one. Authorization drops within 6 days depending on your bank. Get a samsung or htc, tell them your phone has problems, and let me know how long you will have to stay without a phone
meh thread is meh
well
slyjai said:
I am highly disappointed is how Google operates their warranty service. I have never in my entire life had to pay an additional $400 to have a device sent to me as as hold. It is outrageous and completely ludicrous. There are other ways to guarantee payment if someone keeps the replacement, for example charge the card on file if you do not not receive it within 30 days. Had I known that the vibration function on on my Nexus 5 would malfunction as well as having to go through this I would have just went with a more stable device, i expected better. Stay away from Nexus, as nice as it is. They obviously do not hold up quality wise and the customer service in getting it replaced is not worth it.
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I wouldn't trust you to return your defective unit either.
:crying:
They're not charging you as the others have said.
If the whole situation is that traumatic get a land line.
Not everyone has $400 laying around to be put on hold to exchange a defective unit. Amazon doesn't do this. I'd buy a Nexus from another source vs. Google, even though the price is unbeatable.
Sent from my SPH-L900 using XDA Premium 4 mobile app
There is not a device that is as easy to upgrade as the Nexus. I love Nexus as a whole I still own my Galaxy Nexus. Their warranty service could be better. They should change that policy. We all know how awesome owning a Nexus is and being able to upgrade to the latest version of Android with ease.
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options
You pick up an iwireless or something similar for 10 bucks.
Send the nexus back for exchange.
You can also transfer your # to the cheapy phone then back again
when your new nexus arrives.
But really if you think it's such a crappy phone and company get rid of it.
The hold policy was developed AFTER everyone complained on the Nexus One, having to wait a week for exchange units...cross-shipping did not exist back then. I LOVE having cross-shipping available, and a card hold is perfectly reasonable. Buy it from Amazon if it bugs you that much.
The vibration no longer working is not the issue really, **** happens. I have gone through 3 Xbox 360s that died from the three rings of death, and yet I will still choose the Xbox One as my next system. I had my Nokia n900 swaped out twice before getting a device that functioned properly, and I would totally get a new Nokia. (Although an Android Nokia I would prefer, but that won't ever happen) I am mostly frustrated with how they service their warranty. I'm sure I am the minority in not having $400 to put on hold due to rent etc. I just feel people should know how they operate just in case they just so happen to get a defective unit.
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True. Well **** this ****.
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Should this thread even exist?
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No
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Can a moderator/admin please help me just delete this thread please. Fk it.
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slyjai said:
Can a moderator/admin please help me just delete this thread please. Fk it.
Sent from my SPH-L900 using XDA Premium 4 mobile app
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Pm ApriliaM3
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slyjai said:
Can a moderator/admin please help me just delete this thread please. Fk it.
Sent from my SPH-L900 using XDA Premium 4 mobile app
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Prefer not to delete it but I will close it.
I have the Galaxy Gear watch I could never get sound from it so messing with it for a few days I ended up breaking the band piece that attaches to the speaker/clip... the band with the camera on it is the one the came out of that peice. also I bought the watch from Amazon and when I received it everything was in original box but no paperwork what so ever and the tag displaying all the numbers (model, imei ect) that tag looks as if someone tried scraping it off, so I can't get the correct numbers so I can register with Samsung and try to have them fix it. is there anything I can do to fix this?? thanks
banks2878 said:
I have the Galaxy Gear watch I could never get sound from it so messing with it for a few days I ended up breaking the band piece that attaches to the speaker/clip, the band with the camera on it is the one the came out of that peice. also I bought the watch grom Amazon and when I received it everything was in original box but no paperwork what so ever and the tag displaying all the numbers (model, imei suck) that tag looks are if someone tried scraping it off, so I can get the correct numbers so I can register with Samsung and try to have them fix it. is there anything I can do to fix this?? thanks
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Oh dude! That sucks. I'll be monitoring this in case it happens to me. Again, condolences.
I sent mine back last week for warranty repair due to low sound volume, all Samsung customer services need is the serial number located in the settings/about gear on the actual watch itself. I got mine from eBay so had no paperwork but they were fine, took 4 working days from sending to get getting back a brand new watch. Great service.
Sent from my LG-V500 using xda app-developers app
gingerdude said:
I sent mine back last week for warranty repair due to low sound volume, all Samsung customer services need is the serial number located in the settings/about gear on the actual watch itself. I got mine from eBay so had no paperwork but they were fine, took 4 working days from sending to get getting back a brand new watch. Great service.
Sent from my LG-V500 using xda app-developers app
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thanks so much im so happy to here that!! did u just call Samsung??
Yup I just called Samsung customer services here in the UK, just have the serial number ready and your all good. Good luck.
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I'd like to know what is considered low volume?? I feel mine is...but I chalked it up to it being a watch. It's nowhere near as loud as a cellphone while taking a call or talking with S voice.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 4
erick161 said:
It's nowhere near as loud as a cellphone while taking a call or talking with S voice.
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Of course it's not going to be as loud as your cell phone, but I have no problem answering and talking on mine while driving my truck (as long as I turn the stereo down first)
I contacted Samsung today and after explaining my issue and having to pay $70 im going to send it to them to fix. also that gets me a year warranty on it.. im not excited about having to pay 70 for getting a watch I just paid almost 300 for fixed, but getting a fully functional watch back is my goal..
banks2878 said:
I contacted Samsung today and after explaining my issue and having to pay $70 im going to send it to them to fix. also that gets me a year warranty on it.. im not excited about having to pay 70 for getting a watch I just paid almost 300 for fixed, but getting a fully functional watch back is my goal..
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What is their reasoning for making you pay that. Was it an accidental/water damage? They can't make you pay if it's faulty.
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erick161 said:
What is their reasoning for making you pay that. Was it an accidental/water damage? They can't make you pay if it's faulty.
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Probably the "I tried messing with it and it broke".
If you sent them the watch from the beginning you could've gotten free repair. Oh well.