All known issues and solutions - OnePlus 7 Pro Guides, News, & Discussion

1. Ghost touches
Problem:
Random ghost touched when using nfc or when nfc is on (on versions after 9.5.1)
Solution:
Turn off nfc, turn on only when needed
2. Echo during phone calls
Problem:
During phone calls people (on the other end) hear echo of our voice
Solution:
Turn volume down by at least 1 step. Microphone positioned on top of the device can capture speaker output.
3. Double tap to wake not working
Problem:
Phone won't wake up when using double tap
Solution:
Calibrate proximity sensor.
Instructions posted here:
https://forum.xda-developers.com/on...ap-to-wake-t3933504/post79600790#post79600790
4. Blank screen / only wallpaper after unlocking
Problem:
Blank screen/ wallpaper only after unlocking the phone.
Solution:
JJay666 said:
Issue only happens when ambient display / single touch / wake up screen with incoming notifications are enabled.
Current fix would be disabling ambient display and using double tap to wake up from quick gesture settings instead.
Click to expand...
Click to collapse
5. Car audio crashes when using bluetooth
Problem:
Car media crash when connecting to OnePlus 7 pro
Solution:
Not allow sharing phone and contacts when connecting to car bluetooth.
6. Not working ambient display
Problem:
No sign of ambient display or works only under a bright light source
Solution1 :
Check solution to problem 3.
Solution2:
Answer from oneplus forums
settings > search for "Ambient"> ambient display ( app info ) > clear the cache memory
Solution3:
Enable animations in developer settings (if disabled or sped up)
7. Not working screen gestures
Problem:
Not working screen gestures, works only under a bright light source
Solution:
Check solution to problem 3.
It would be nice to collect all problems and solutions in one thread as there are quite a few of them in oneplus 7 pro
If i missed anything please leave a comment, thanks

My RCS is broken. Also have issues with the echoing but will try the fix you posted.

Only random thing I've noticed is Bluetooth calls suck badly yet the audio it's crystal clear. Tried a few car radios and also headsets and it's only calls. Take it off Bluetooth and it's crystal clear on the phone or phone speakers. It's actually driving me nuts
Sent from my GM1917 using Tapatalk

My 7 Pro sometimes rotate on the lockscreen, and then it's giving me this look.
Also, when I receive a notification, I only get a very tiny and quick vibration, even though I turned on the Strong vibration for notifications in settings.
Anyone else noticed that?

Google DUO
Either freezes or is Laggy AF all other video apps work so may be a Google issue but before it was flawless on my Pixel 3XL

Fix for
4. Blank screen. Missing icons when unlocking.
Issue only happens when ambient display / single touch / wake up screen with incoming notifications are enabled.
Current fix would be disabling ambient display and using double tap to wake up from quick gesture settings instead.

What about this? In support and troubleshooting page in oneplus community we have to apply for after sales service.
https://forums.oneplus.com/threads/display-bug-or-problem-horizontal-lines.1048559/
Στάλθηκε από το GM1913 μου χρησιμοποιώντας Tapatalk

memocatcher said:
My 7 Pro sometimes rotate on the lockscreen, and then it's giving me this look.
Also, when I receive a notification, I only get a very tiny and quick vibration, even though I turned on the Strong vibration for notifications in settings.
Anyone else noticed that?
Click to expand...
Click to collapse
Does your usage differ from a regular smartphone user, like using custom launcher or any mods or developer settings?
Never heard of lockscreen rotation bug, but i read about ambient notifications being very fast, too quick to notice. As it turned out, animation scaling/speed in developer settings were changed to 0.5/veryfast, maybe they're connected with length of vibration in some way?
JJay666 said:
Fix for
4. Blank screen. Missing icons when unlocking.
Issue only happens when ambient display / single touch / wake up screen with incoming notifications are enabled.
Current fix would be disabling ambient display and using double tap to wake up from quick gesture settings instead.
Click to expand...
Click to collapse
Thanks! Main post updated
Edit:
Added new solution to problems with ambient display - some people turn off/modify animations speed in developer settings.

I was having the screen blank after unlocking issue and followed your advice and issue gone.
Thanks!!!

I'm getting black crush on dark scenes on YouTube and netflix

Just an FYI, the solution you listed for Problem 3 no longer works. After upgrading to OS 9.5.8 the proximity sensor can't be calibrated using the method in your linked thread.

pafc66 said:
I'm getting black crush on dark scenes on YouTube and netflix
Click to expand...
Click to collapse
same issue ,did you fix it ?
通过我的 GM1910 上的 Tapatalk发言

Guys i have a strange things with the virtual buttons (when you can see the buttons on the screen) It is not OnePlus related, my wife Samsung S9+ with Android P do the same problem that is why i think this is an Android P feature or bug or i dont't know, but would like to switch it off
So.
Try to do the next: Open the settings, go to any sub-menu. Press the back button but swipe it when pressing. What happens? Nothing. The button is flashing so the system is recognished your touch. If you press the back, menu or home buttons while swipe just a little bit, the function of the key doesn't work. Just if press and release it immediately without any left or right moving. Of course it happened under all apps like Chrome.... I used to press the back button with swipe because my fingers used this method and on my OP3T phone has phishical buttons so the swipe wasn't a problem. But now it is hard to just press and release.
So anybody has any idea where or how can i switch this gestures off? Of course i didn't found any setup options in the setup/buttons/gestures part
Thanks

sportyfortyeight said:
Only random thing I've noticed is Bluetooth calls suck badly yet the audio it's crystal clear. Tried a few car radios and also headsets and it's only calls. Take it off Bluetooth and it's crystal clear on the phone or phone speakers. It's actually driving me nuts
Sent from my GM1917 using Tapatalk
Click to expand...
Click to collapse
Works like a charm in my Mercedes :laugh:

Echo exists for me on 10.3.0

Related

proximity sensor problems

my screen seems to randomly turn itself on and off during calls and I sometimes press a few buttons and even close the call. and it's a bit embarrassing to admit that my phone has a problem. does anyone have a fix for it? I'm currently on jpk
end calls should not happen
the proximity sensor automatically turns off the screen to prevent accidental touch to the buttons
it takes about 1/2 second to react
if you talk normally it should never light up for you to accidentally touch the buttons
but if you keep checking why the screen is on/off on/off
that will drive the screen / sensor crazy
it was like that for me the first day
i was rather annoyed that the screen always turned off, i wanted to disable that feature, but now that i got used to it i find it rather useful to prevent accidental drop calls
personally i browse and write notes a lot during a phone call to look up info and take down customer orders
so having the screen on/off automatically was a pain in the royal highness, but i found a great solution
switch to BT headset whenever i need to check for info and browse on the phone, then it wont go on/off automtically as it's not near my face
thanks for the info!
This is a very common problem caused by positioning sensor overriding proximity sensor when the phone is placed horizontally or close to it. So if you tilt your head during a call the screen will turn on and you could disconnect/place on hold etc. I saw this feature/feature was fixed for other devices by adding an option to disable positioning sensor in calls (changing dialer.apk file), but could not find anything for i9000
FirefoxRuels said:
my screen seems to randomly turn itself on and off during calls and I sometimes press a few buttons and even close the call. and it's a bit embarrassing to admit that my phone has a problem. does anyone have a fix for it? I'm currently on jpk
Click to expand...
Click to collapse

Any way to receive notifications when screen on?

Hi,
I'm often using my Note 3 as multifunction car device - camera recording, bluetooth music streaming, recording GPS track and running navigation - all at the same time while the screen is on... Problem is, when I get a text or mail, I don't get notification on Gear - because my Note 3 is having screen on. Is there any way to change it? I want to see navi app on Note 3 and get my notifications on my wrist...
Perhaps a fake "screen off" process?
hurdlejade said:
Hi,
I'm often using my Note 3 as multifunction car device - camera recording, bluetooth music streaming, recording GPS track and running navigation - all at the same time while the screen is on... Problem is, when I get a text or mail, I don't get notification on Gear - because my Note 3 is having screen on. Is there any way to change it? I want to see navi app on Note 3 and get my notifications on my wrist...
Perhaps a fake "screen off" process?
Click to expand...
Click to collapse
I don't think so.

Touchscreen issues

So the touchscreen on my phone was acting up and I was wondering if anyone else was having this problem. When I was at the gym listening to music, I guess my screen turned on in my pocket and my music paused coming in contact with me since the phone was facing my skin. The same thing happened if I left a youtube video on. With youtube videos it would pause, move the time bar or switch songs. When I try listening to voicemails the phone would randomly go to standby, possibly by the double tap triggering. All this happens without me touching the screen directly in anyway. Was this something with the software or something else?
Mine has done this when my leg was sweaty, it triggered the leg skin touches through the fabric.
My screen won't turn on even if i press the button on the back sometimes but if i hold it towards any source of light it will work fine.but if I'm in a dark place it will not turn on.any ideas what could cause this?
Sent from my LGLS991 using Tapatalk
It may be that your screen is turning on, but the auto-brightness is adjusting the screen to full darkness mode because of detecting the dark place. You can try manually disabling auto bright?

new op3t user queries

Is there a way I can capture only a part of screen instead of screen shot the whole screen then cropping later ?
Anyway dialpad vibration can be disabled ?
Anyway home button / finger print sensor vibration can be disabled ?
Is OIS on stills really that bad ? Or is it just me ? (Coming from LG G4)
Voice volume and mic input terribly low while on loud speaker mode during a voice call. Is that supposed to be like that ?
Back of the phone heating up when playing graphics intensive games .. I thought Snapdragon 820+ had it solved. Am I wrong ? Did Qualcomm fail.to address over heating issue ?
Answers to a few of your questions below in red font (don't have answers for the remaining questions):
salimbaba said:
Anyway dialpad vibration can be disabled ? You should not have dial pad vibration if you have toggled off "Vibrate on tap" in Settings>Sound.
Anyway home button / finger print sensor vibration can be disabled ? Similar to above answer, if you deselect "Vibrate on tap" in Settings>Sound, the vibrate when tapping Home will go away. I don't think you can turn if off (at least on stock device - might be a mod for it) for the fingerprint sensor alone (when screen is off - if that is what you mean) as the vibration is the only feedback you have that the fingerprint was read/failed. You could be tapping the sensor over and over, making it fail and lock the phone, before you ever knew it.
Back of the phone heating up when playing graphics intensive games .. I thought Snapdragon 820+ had it solved. Am I wrong ? Did Qualcomm fail.to address over heating issue ? It's not clear what you are talking about is an "issue". There is a difference between heat and overheating. CPUs and GPUs make heat when they are working hard, it's just physics. You can't magically make the heat go away. You can only mitigate it by making the chipsets more efficient (incremental improvements, not huge ones).
Click to expand...
Click to collapse
salimbaba said:
Is there a way I can capture only a part of screen instead of screen shot the whole screen then cropping later ?
Click to expand...
Click to collapse
If Marshmallow: Use an external app for this. If Nougat: you should be able to take such screenshot natively. At least LineageOS allows to take partial screenshot by holding "screenshot" button in power menu, IIRC.
salimbaba said:
Anyway home button / finger print sensor vibration can be disabled ?
Click to expand...
Click to collapse
You'll most likely need Xposed and GravityBox to disable this (Marshmallow). I wouldn't recommend it, if you're not into rooting and that kind of stuff, especially if you hadn't done it before.
salimbaba said:
Is OIS on stills really that bad ? Or is it just me ?
Click to expand...
Click to collapse
I'm not sure, what do you mean by saying "bad". Please elaborate.
salimbaba said:
Anyway dialpad vibration can be disabled ?
Click to expand...
Click to collapse
As @redpoint73 already answered, vibration goes away by toggling that option off.
salimbaba said:
Back of the phone heating up when playing graphics intensive games
Click to expand...
Click to collapse
Nothing abnormal. The more energy phone consumes, the warmer it gets.
salimbaba said:
Voice volume and mic input terribly low while on loud speaker mode during a voice call.
Click to expand...
Click to collapse
You can manually modify the file responsible for audio routing, but as stated above, don't mess with it, if you don't know much about rooting.

Screen wakes up during call upon receiving notification (or second call)

Hello XDA, if I receive a notification (or parallel call) during conversation, screen wakes up and becomes active, so I touch all the buttons randomly with my face =)
Furthermore, proximity sensor stops working , anything a can do is only press power btn to turn the screen off.
That's very frustrating, how can it be fixed ?
Is this on OxygenOS 4.1.7 or on the experimental beta strand ?
Full stock OOS 4.1.7 no root TWRP whatsoever
Sounds like a really strange behavior of the ROM. You don't happen to have a thick screen protector on the phone screen as this can affect the proximity sensor? As I haven't used OxygenOS since 3.x I can't answer if it's suppose to wake up on notification or another call, but it does sound strange to me.
I have the same issue which started appearing several months ago that display turned on in a call so it happened that I hang up call etc...
I dont really know if this was a general bug after an older update in that time and that it got fixed after latest update. Didnt check it yet.
I think that this might be the Nougat fault, because when I was on OOS 3.5.4, the proximity sensor worked as it should. I have a feeling that Nougat caused the sensor to be weaker (you have to hold the phone very close to face).

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