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Weird problem-- spontaneously, my phone stops working correctly. It still calls, and the other person can hear me, but I can't hear them. I don't ever hear the tell-tale 'click' of the call connecting. And if someone calls me it doesn't ring--just goes to VM. Usually I have to do a soft-reset to get it working again. Sometimes though I can just turn on Flight Mode and then back turn it off and it begins working again.
Help?
Have you tried a full backup and hard reset, if you do this, try operating the phone without any software installed by yourself, then if it works ok, you could add software one by one and check to see if problem arises and maybe pinpoint the problem. It doesnt sound like a hardware problem becuase a soft reset fixes it for a while.
This is a known problem. Unfortunately nobody know the cause, or a permanent soluition. We live in hope.....
So this problem arises regardless of software installed or clean machine?
The mist common cause seems to be using the headset that comes bundled with the phone! There seems to be an issue with the headset socket itself!
I really had a bad day (past 2-3 days actually) my kaiser has lost sound, cant hear anything, no calls, no music, no system "bleeps", I did hard-reset, flashed diffrent rom, diffrent radio w/e
so its dead, well sound is...dead....
sux
but on the bright side, its a company phone
and since i need my phone, I got a new one.....company paid
got a touch cruise, great phone btw
wish my kaiser could have waited to fail untill diamond was out....
but, maybe someone have a bright idea on how to fix the sound?
cheers
Can't think of anything else; all the things i was going to suggest you have already tried maybe someone with a little more experience than me might be able to help.
Good luck though.
did someone flash their phone to another rom?
ChumleyEX said:
did someone flash their phone to another rom?
Click to expand...
Click to collapse
Did someone forget how to read?
he said he flashed his radio,,, wonder if it was just not a combatible radio
CUSTEL said:
Did someone forget how to read?
Click to expand...
Click to collapse
It may be a stupid question, but still ...
Did you installed SRS WOW HD?
I lost sound when I installed this program.
Uninstalled it, rebooted, everything back to normal.
ash057 said:
he said he flashed his radio,,, wonder if it was just not a combatible radio
Click to expand...
Click to collapse
errrm, no, I have had the radio for a long time, and I reflashed the stock rom with default radio to check..
I flashed the new radio AFTER I got the problem, I have used same radio for 4-5 months with no issues at all.
pinx said:
It may be a stupid question, but still ...
Did you installed SRS WOW HD?
I lost sound when I installed this program.
Uninstalled it, rebooted, everything back to normal.
Click to expand...
Click to collapse
No, if you read my post you would see that I have done hard-reset and flashed new rom (stock) after I started to have this problem, and I still have it
Sameproblem
Hi, I've got the same problem here.
I flash to NoThrills Dutch (WM6.1) about a month ago..
Everything worked fine.
No problems at all
At one moment (yesterday) my phone rang. I pressed the green butten. The call was accepted but no sound. I hungup. Called the person back, no sound.
After that happend all sound was lost (speaker, windows media, coreplayer, etc, etc)
Then I performed a softreset. sound was working again. I called someone. Everything was ok. Then I hungup. and the sound was gone again.
So I performed a Hard reset.
Sound was OK till I accepted a call.. and the problem started all over again.
Then I performed a Radio ROM flash. I've tried the following versions:
KAIS_Radinly_1.27.12.11_CustomRUU
KAIS_Radinly_1.64.08.21_CustomRUU < This was my default radio after nothrills update.
POLAR_Radinly_1.58.21.23_CustomRUU.
This didn't solve the problem.
Any suggestions?
Keep in mind that before the problem occured I didn't perform any (rom)updates nor have I installed any software lately.
I perform a softreset every 2 days normally.
CUSTEL said:
Did someone forget how to read?
Click to expand...
Click to collapse
You're killn me here
sjoukes said:
Hi, I've got the same problem here.
I flash to NoThrills Dutch (WM6.1) about a month ago..
Everything worked fine.
No problems at all
At one moment (yesterday) my phone rang. I pressed the green butten. The call was accepted but no sound. I hungup. Called the person back, no sound.
After that happend all sound was lost (speaker, windows media, coreplayer, etc, etc)
Then I performed a softreset. sound was working again. I called someone. Everything was ok. Then I hungup. and the sound was gone again.
So I performed a Hard reset.
Sound was OK till I accepted a call.. and the problem started all over again.
Then I performed a Radio ROM flash. I've tried the following versions:
KAIS_Radinly_1.27.12.11_CustomRUU
KAIS_Radinly_1.64.08.21_CustomRUU < This was my default radio after nothrills update.
POLAR_Radinly_1.58.21.23_CustomRUU.
This didn't solve the problem.
Any suggestions?
Keep in mind that before the problem occured I didn't perform any (rom)updates nor have I installed any software lately.
I perform a softreset every 2 days normally.
Click to expand...
Click to collapse
I also have the same problem and have been experiencing it on a number of rom/radio combinations. I have now flashed back to stock bootloader/rom/radio to see if it happens again - it did happen when I was just on stock rom/radion but using hard-spl.
There seems to be a few people now with this problem Unfortunately nobody of any particular knowledge to help fix it. Lots of people are making noises about incompatible radios but I know for a fact that I have been using compatible radios and still getting the problem. If it does it again now it will go back to HTC, but at a bit of a loss as to what is going on.
Yep, happened again.... hard resetting now again to see if happens on 'bare' device!
captainsensible2002 said:
I also have the same problem and have been experiencing it on a number of rom/radio combinations. I have now flashed back to stock bootloader/rom/radio to see if it happens again - it did happen when I was just on stock rom/radion but using hard-spl.
There seems to be a few people now with this problem Unfortunately nobody of any particular knowledge to help fix it. Lots of people are making noises about incompatible radios but I know for a fact that I have been using compatible radios and still getting the problem. If it does it again now it will go back to HTC, but at a bit of a loss as to what is going on.
Click to expand...
Click to collapse
Yesterday I've flashed the nothrills rom twice. First time no luck. the second time everything functioned OK...
I hope it will stay working this time. If not it's back to HTC with the phone..
I am having the same issue starting 2-3 weeks ago. I am also having trouble with all phone functionality in general. The SMS, Phone call, internet. They all work intermittently. Sometimes it work but most of time it doesn't work. Now I am so frustrated that I am planning to take the phone back to vodafone to see whether they can replace mine.
Who here has had the issue that is using MSVC or S2U2, or both?
Hey everyone, watch http://forum.xda-developers.com/showthread.php?t=392606
for a similar discussion.
I think it's going to end up being S2U2.
H
It happened to me on the ATT Death Beta and I do not use S2U2...
Reverted back to L26 V4 Vanilla and all is well again...
I've tried most every ROM available on XDA with most every radio in the last 6 weeks (I used the compatible ones). I even went back to AT&T 6.0 ROM/radio. No luck. Unfortunately I probably can't return it to HTC as I bought my Tilt on ebay and unlocked it to use with T-Mobile... I don't use S2U2 and actually have very vague idea what it is.
I am seeing this on my stock AT&T ROM and Radio, but I am hard spl'd. This also popped up on me about 2 - 3 weeks ago and I can't shake it no matter what ROM I try, even stock.
It seems today I am good but I am not running anything on here - no HTC Home, no MS VC, no S2U2.
I am going to put MS VC on first and go ahead through the weekend to see what makes me break.
Not good news that people WITHOUT S2U2 are seeing this exact problem. I was hoping that was it.
Just to confirm, we have users that:
1.) Do NOT use S2U2
2.) Do NOT use MS VC
3.) DO have the problem where the phone will suddenly stop making sounds. Calling people, they cannot hear you, you cannot hear them. Only a soft reset helps and only then for a short while.
Can someone confirm they meet all of these criteria? If not, do we have people that hit 2 out of 3?
H
1.) Do NOT use S2U2
2.) Do NOT use MS VC
3.) DO have the problem where the phone will suddenly stop making sounds. Calling people, they cannot hear you, you cannot hear them. Only a soft reset helps and only then for a short while.
1.) Check
2.) Check
3.) Check.... But the soft reset doesn't help...
Hi all!
I just bought this wonderful phone.
But I have a huge problem. As soon as I have spooken on the phone i need to restart it if I want any type of sound on it again.
First night it worked ok, I set an alarm and so I could wake up and get to work.
But I woke up, feeling the phone vibrating endless.
I saw that a co-worker tried to call me and I answered but didn't hear anything.
I did a reboot of the phone and called him up.
Phone details:
ROM-version: 1.37.413.3 SVE
ROM-date: 06/19/08
Radioversion: 1.00.25.03
Protocol: 52.26a.25.09H
Should I return the phone for exchange or is this something that could be fixed with an update?
I tried to browse throuh this part of the forum but I didn't find anything that was like my problem. Execpt for the vibrating error. (I have turned vibrating off now).
problem is still here.. anyone?
I had the same after playing a mp3 on maximum volume with mediaplayer.
I had to do a soft reset to get any sound again.
Now, with the volume a very little bit below the maximum, it's fine again.
SuperJan65 said:
I had the same after playing a mp3 on maximum volume with mediaplayer.
I had to do a soft reset to get any sound again.
Now, with the volume a very little bit below the maximum, it's fine again.
Click to expand...
Click to collapse
I will test that!
But now it has worked fine for almost 24 hours ^^
Problem is back again.
It seems that the phone works when it has alot of batterypower left.
But when it is close to empty the problems seems to escalade..
up problem still not solved
hotified said:
up problem still not solved
Click to expand...
Click to collapse
Still have the same problem.
Am I alone with this? Should I return it to the store that I bought it from?
Two questions:
Do you have the stock ROM?
Does the problem persist after a hard reset?
Yess I got the same problem here.
From the beginning.
As i got the phone out of the box it worked fine.
But over time It mutes it self and nou sound comes from it.
when I restart.
Its A go ant it works fine. I make one out going phone call.
Still fine.
I get an other one to call me, and the phone mutes ,.,. I answer the phone and it vibrates just once and stuts off the screen.
silence. but i am connected.
when i end the call. there is nothing that will play or make a sound.
after a restart everything works fine again,.,. for a while.
Ive tried.
Alll the different radio versions available on here
A dozen of roms, elite 1,2,3 and lots of others. the problem seems not to dissapear
Can anyone help me out here.
Is an hardware problem, I think.
I got the same problem with one of mine Touch XL.
I used my warranty and HTC sent me another.
Bummer,.,.
But thank you for replie !!
I will contact my provider asap.
Still on it.
downgraded the ratio to the 03 version.
Still no luck.
This is my 2nd HTC diamond , with the first one I had heating problems.
Now with this one the first thing I noticed (only twice) is that it keeps vibrating on incomming sms until I soft reset.. well it only happended twice and looks good now.
But what really annoys me is that on random moments the speakers dont give any sound at all and the device needs a soft reset.. This has happend like 5 times now. Anyone else experiencing this same ussue?
Yes it is known and AFAIK unsolved problem...
I have the same problem. Soft or hard resets don't change anything. The sound of the system disapears randomly and only returns after a soft reset. First I thought it had to do with the scheduled mail check, but I could eliminate that as a reason. I also reinstalled the original ROM, that didn't help either. Hopefully someone has a solution, while my Diamond isn't that much fun when it gives no sounds.
Well I updated my Moto X XT1092 to 5.1 yesterday. Since then, the ear speaker has stopped working during both incoming calls and outgoing calls. I can hear everything clearly while on loud speaker, however i can't hear a thing while enabling the ear speaker. The person I am talking to can hear everything though. After the update, i cleaned the device using clean master. I haven't done a factory reset yet and haven't done anything in the recovery either, hoping there is an easier fix to it. Can anybody help me fix it?
I am having the exact same issue. But in my case the earpiece worked initially and suddenly stopped working from yesterday. I tried rebooting the phone as well as rebooting in safe mode. Both didnt help. I also tried to clear the cache and data for the phone and dialer app, which didnt help either? I am planning to do a factory reset. Will that have any impact? I was on 5.0 pure edition when i sideloaded the 5.1 soak LPE23.32-14.
I forgot to mention that the earpiece worked initially in my case too. I did make one phone call and everything was fine till that point. And then it all started few minutes later. I did an ota update and I really wasn't expecting such issue. So if clearing cache and the dialler didn't help you fix the issue, I guess our only option is to factory reset. Let me know if factory resetting fixes the issue.
rectifyy said:
I forgot to mention that the earpiece worked initially in my case too. I did make one phone call and everything was fine till that point. And then it all started few minutes later. I did an ota update and I really wasn't expecting such issue. So if clearing cache and the dialler didn't help you fix the issue, I guess our only option is to factory reset. Let me know if factory resetting fixes the issue.
Click to expand...
Click to collapse
The factory reset didnt help too. Still having the same issue after factory reset
http://salloiacono.com/2015/02/27/fix-unable-to-hear-calls-on-moto-x-2nd-gen/
Well, i found this link and it gives instructions on how to fix the earpiece issue...I will give it a go later. I am very surprised that factory reset didn't help either.
rectifyy said:
http://salloiacono.com/2015/02/27/fix-unable-to-hear-calls-on-moto-x-2nd-gen/
Well, i found this link and it gives instructions on how to fix the earpiece issue...I will give it a go later. I am very surprised that factory reset didn't help either.
Click to expand...
Click to collapse
This didnt help either, Still the issue persists even after following every steps on that tutorial. Let me know if you have any luck with that
UPDATE:Finally got it working after updating to the latest build 23.16.3 posted in the general section
Nothing has worked for me so far. Is your phone xt1905? Well mine is xt1902 and I had updated it through ota before the entire issue started, and the build is 23.16.1. So I guess I'm already on the latest build. Do you have any suggestion regarding what i should do?
Hi,
I am also facing the same problem. I just updated my phone to 5.1 and now my ear speaker is not working one thing i noticed is if i connect a headphone, i am able to hear the sound, but the internal ear speaker of the phone is not working
Have anyone found any solution for it ?
Ear Speaker stop working after 5.1 update
Hi
I am also have same issue of ear speaker after 5.1 update.
I have done cache clear it doesn,t help.
I have done factory reset thrice my Moto X2.
After reset ear speaker start working but when i update pre installed apps then again ear speaker stop working. I have done it twice.
Third time i have reset my phone and now i am not updating any app.. its working fine..
Please help me to get out from this issue..
thanks
Ravneet Lohchab said:
Hi
I am also have same issue of ear speaker after 5.1 update.
I have done cache clear it doesn,t help.
I have done factory reset thrice my Moto X2.
After reset ear speaker start working but when i update pre installed apps then again ear speaker stop working. I have done it twice.
Third time i have reset my phone and now i am not updating any app.. its working fine..
Please help me to get out from this issue..
thanks
Click to expand...
Click to collapse
Someone over in the Motorola forums suggested checking to see if hearing aid compatibility was enabled in the settings of the dialer, and disabling it if it was.
Resolution for earpiece not working after 5.1 upgrade on moto x 2nd gen
walrusmonarch said:
someone over in the motorola forums suggested checking to see if hearing aid compatibility was enabled in the settings of the dialer, and disabling it if it was.
Click to expand...
Click to collapse
please note : Go to dialer and disable hearing aid, earpiece will start working.
No need of factory reset
I haven't updated to 5.1 and hearing aid isn't enabled.. Only thing I can think of is the dictionary update wifi required notification being the last thing that was done before losing sound in the ear piece. To remove dictionary updates is there a specific app I can clear data from?
owaismomin said:
please note : Go to dialer and disable hearing aid, earpiece will start working.
No need of factory reset
Click to expand...
Click to collapse
You legend, this worked! I've been trying everything. How the hell did they get enabled during the 5.1 update?
I found it a bit weird that it was working after factory reset and then suddenly stopped.
found this thread because my earpiece stopped working today. stock android 5.1 att moto x 2014. tried a bunch of stuff (hearing aid, wipe cache, reboot,..) didnt work. What did work for me was as simple as it gets. in my settings i turned everything off except cell signal (wifi, blutooth, location, screen rotate...) tried a call it worked. Dont know why or how but it did. havent tried turning everything back on yet. a bit scared to. Hope this helps someone.
!!UPDATE!! I do not think that helped . went out again and turning everything off didnt work.... So i back tracked to what I did before turning everything off. that step got my speaker back again for now at least. What that step was is i called my voicemail and inserted headphones in and out a couple times. I am thinking that the dialer thinks there are headphones plugged in so no speaker. I also believe it has to do with the dialer software since all other sounds and apps come out loudspeaker. using internal speaker test app internal speaker does not work when it is out. If it goes out again i will try headphones in that app to see if that resets it.
on I side note i just realized all my homescreen apps and widgets are gone. they are still installed just not on homescreen
So did anyone reach an effective solution regarding this issue or determined the root cause? It just happened to me today and i have been trying everything i have read online but nothing worked. Any help would be greatly appreciated.
what finally worked for me was cleaning headphone jack. you can do this at your own risk. i pulled most of cotton off a qtip. put alcohol on it and cleaned it. i did not think this was problem because any app that used the loudspeaker worked even calling worked with speakerphone. so my thinking was it is not dirty but i cleaned it and have not had a problem for about 2 weeks now.
affiatic said:
what finally worked for me was cleaning headphone jack. you can do this at your own risk. i pulled most of cotton off a qtip. put alcohol on it and cleaned it. i did not think this was problem because any app that used the loudspeaker worked even calling worked with speakerphone. so my thinking was it is not dirty but i cleaned it and have not had a problem for about 2 weeks now.
Click to expand...
Click to collapse
Tried doing that as well, didn't work.
Did anyone else find any solution?
I have wiped cache, cleaned the headphone jack, did the hearing aid thing.
Nothing has worked.
affiatic said:
what finally worked for me was cleaning headphone jack. you can do this at your own risk. i pulled most of cotton off a qtip. put alcohol on it and cleaned it. i did not think this was problem because any app that used the loudspeaker worked even calling worked with speakerphone. so my thinking was it is not dirty but i cleaned it and have not had a problem for about 2 weeks now.
Click to expand...
Click to collapse
Found the solution, it was water damage actually.
My mom forgot to tell me that water went in through the headphone jack.
And as water conducts electricity the phone thought headphones were plugged in. Cleaning it with a cloth and a toothpick and then shaking the phone a few times fixed it.
I think that's why cleaning your headphone jack fixed it as well affiatic, water went in probably.
My friend is suffering from the same situation.
1. Tried clearing data + cache for dialer app.
2. Hearing aid compatibility disabled.
3. Did factory reset.
Nothing has worked so far.
Can anybody elaborate the solution suggested in the below link? (Im getting 403 error opening the link.)
http://salloiacono.com/2015/02/27/fix-unable-to-hear-calls-on-moto-x-2nd-gen/
Click to expand...
Click to collapse
Would be grateful if someone could provide a valide solution.
Model :- XT1092
Build :- 23.16.3
Moriarty82 said:
My friend is suffering from the same situation.
1. Tried clearing data + cache for dialer app.
2. Hearing aid compatibility disabled.
3. Did factory reset.
Nothing has worked so far.
Can anybody elaborate the solution suggested in the below link? (Im getting 403 error opening the link.)
Would be grateful if someone could provide a valide solution.
Model :- XT1092
Build :- 23.16.3
Click to expand...
Click to collapse
Have you ever tried to make or receive a call on your Moto X and you hear nothing on the other side, almost as if there isn’t even a connection made? Then when you try to call again, for some reason it works?
If you have experienced this, you also understand how frustrating it can be when you have to hang up and dial again, just to make a simple call. This problem plagued me for months of owning my 2014 Moto X, searching everywhere for a resolution to this hugely annoying problem. It wasn’t only me who was experiencing this issue either. A friend with the same phone was having the exact same problem as I, however it was impacting them even more, since it was used for their business. At this point, I figured that it wasn’t only the both of us experiencing the issue, but potentially many others owners as well. After much more searching, I came across a similar issue on a different phone, which listed some ideas to fix the issue. To my surprise, when I completed the process, the problem was fixed and has yet to return. Here is what I did…
Fix Inability to Hear Calls on Moto X
I had tried many different things to fix this issue, such as switching from Dalvik to Art, then back to Dalvik again. Rebooting the phone also didn’t seem to help much at all. Now for what fixed the error (scroll below for the steps).
First, I wanted to clear all cache, as that can sometimes fix simple issues. After I had entered the Recovery menu and cleared the cache, I noticed the problem had stayed away for a bit longer than a reboot, but eventually it came back again. Next, I put the phone into Safe Mode. Once the phone rebooted into Safe Mode, I shut down the device and plugged it in to my wall charger for two hours. To my surprise, after two hours when I turned my phone back on and tried making a call, I could hear the other side. The problem was gone and has yet to return, months later.
Anybody that has experienced this same issue, should try the steps below. It may just make your phone much less frustrating to operate.
Putting the Moto X into Recovery Mode to Delete Cache:
1. Power off your phone, by pressing down the power button until the power menu pops up and selecting*Power Off.
[http://salloiacono]
2. Wait a few seconds, then proceed to next step.
3. Hold down the*Volume Down*for a second, the while still holding down the*Volume Downbutton, also hold down the*Power Button*for about 3 seconds, then let go of*Power Button. If you did this correctly, you will see the*Boot Menu.
[http://salloiacono]4. Press the*Volume Down*button, until you have*Recovery*highlighted. Then pressVolume Up*to select*Recovery.
5. Your phone will appear to reboot and you should see this little guy.
[http://salloiacono]
Don’t worry, you didn’t break anything.
6. Now you must enter the*Recovery Menu.
– For Android 4.4.4: Hold down the*Volume Up*button for about 10-15 seconds and while holding that down, press the*Power Button.You should see a new menu pop up.
– For Android 5.0: Hold down the*Power Button*for a few seconds and while holding that down, press the*Volume Up*key. You should see a new menu pop up.
[http://salloiacono]
7. Press*Volume Down*until you have*Wipe Cache Partition*highlighted, then press thePower Button.*Your phone will now reboot. It is time for the next step.
Putting your Moto X into Safe Mode
1. Once your phone has fully rebooted, you are now ready to put your phone into*Safe Mode. Hold down the*Power Button*until thePower Menu*pops up. Now press and hold thePower Off*button.
[http://salloiacono]
2. After a few seconds, you should see a new window pop up warning about*Safe Mode. Press*OK. Your phone will now reboot intoSafe Mode.
[http://salloiacono]
3. Once your phone reboots into*Safe Mode,Power Off*your phone.
4. With your phone powered off, plug it into your wall charger for 2 hours.
5. After 2 hours, you may unplug your phone and turn it back on. Now you should be able to make and receive calls without the issues you were experiencing before!
Hope this works as well for you as it did for me!
Verstuurd vanaf mijn XT1092 met Tapatalk