Dspute with service provider, can anybody help? - Off-topic

Hi all,
I am 2and a half months into a contract on an Orange SPV M2000 on a £25 per month contract, I paid £250 for the phone and have had problems from day one. They have replaced the handset 3 times since then because of the phone not ringing when a call is made and at this moment I am awaiting yet another replacement. I have been offered the SE P910i as a replacement but this is a phone that I can get for free on a £25 per month contract elsewhere and is not as expensive as my M2000. I have also paid £60 for an SD card that cannot be used in a SE P910i. I have also lost work because of the faulty phones. Even though Orange have admitted that I have had a series of faulty phones they will not make true remuneration or let me cancel my contract. I am therefore stuck between a rock and a hard place and as such am forced to continue paying my line rental even though I have had a series of faulty phones that I cannot use. Can anybody tell me how I can sort this out and if I have any rights in this case.

Tell them you want a free upgrade to the M5000 when it is released.

take the SEp910 then sue them for the £250 - five minutes on www.moneyclaim.gov.uk

Timax45:
I'm a litigation lawyer in the UK in The Real World, and I'd say that this is a clear breach of the Supply of Goods and Services Act 1982 with respect to your service contract, and the Sale of Goods Act 1979 with respect to the supply of the faulty phone.
Have a quick look here:
http://www.dti.gov.uk/ccp/topics1/facts/supplyofservices.htm
and here:
http://www.dti.gov.uk/ccp/topics1/facts/salegoodsact.htm
Look at Which!'s website or google for how to complain on this basis.
However, basically, rattle your sabre with the Operator - speak to their disconnection department (for Orange 0800 079 22 88 ) and demand that they end your contract and (if you feel ballsy) refund your used months' rental, but not your used minutes, stating that the phone and service provided has failed to be "as described, of satisfactory quality and fit for their purpose". If they refuse say you will speak to Trading Standards.
If you pay by credit card, they will also be liable for bollocking Orange.
Let me know how it goes.
V

vijay555 said:
Timax45:
I'm a litigation lawyer in the UK in The Real World, and I'd say that this is a clear breach of the Supply of Goods and Services Act 1982 with respect to your service contract, and the Sale of Goods Act 1979 with respect to the supply of the faulty phone.
Have a quick look here:
http://www.dti.gov.uk/ccp/topics1/facts/supplyofservices.htm
and here:
http://www.dti.gov.uk/ccp/topics1/facts/salegoodsact.htm
Look at Which!'s website or google for how to complain on this basis.
However, basically, rattle your sabre with the Operator - speak to their disconnection department (for Orange 0800 079 22 88 ) and demand that they end your contract and (if you feel ballsy) refund your used months' rental, but not your used minutes, stating that the phone and service provided has failed to be "as described, of satisfactory quality and fit for their purpose". If they refuse say you will speak to Trading Standards.
If you pay by credit card, they will also be liable for bollocking Orange.
Let me know how it goes.
V
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A couple of things to consider though:
1) there are two contracts, one over the phone and one over the network. the network contract ontains terms which deny right to service. I understand these are not contrary to UCTA.
2) the contract over the phone is as against the supplier not the network although in this case it sounds as though both are orange.
the most important thing though is this info: it will cost orange several hundreds to instruct someone like vijay plus counsel to defend a claim. they will not defend your claim and so you will be paid.
now go here and issue a claim: www.moneyclaim.gov.uk

sainthalo - I don't think there's an indication that there's a problem with "service" in the mobile phone network sense, ie he can get coverage and use a phone, if the phone worked. Is that correct Timax45? All operators cover themselves from promising you perfect network service.
However, with respect to the phone, that's clearly a problem. I agree with saint to make a claim, but just prior to that I'd ring orange and tell them that you are about to commence a claim if they refuse to stand up to their legal obligations.
Throw around some serious sounding words and they should at least pass it on to someone who can take your issue seriously.
To cover your back you should write to them (letter, not email ideally) and tell them you are about to start a claim as a result of their failure to comply with their legal obligations in breach of the contract. I'm sure www.moneyclaim.gov.uk should help out with the claim itself.
V

vijay555 said:
sainthalo - I don't think there's an indication that there's a problem with "service" in the mobile phone network sense, ie he can get coverage and use a phone, if the phone worked. Is that correct Timax45? All operators cover themselves from promising you perfect network service.
However, with respect to the phone, that's clearly a problem. I agree with saint to make a claim, but just prior to that I'd ring orange and tell them that you are about to commence a claim if they refuse to stand up to their legal obligations.
Throw around some serious sounding words and they should at least pass it on to someone who can take your issue seriously.
To cover your back you should write to them (letter, not email ideally) and tell them you are about to start a claim as a result of their failure to comply with their legal obligations in breach of the contract. I'm sure www.moneyclaim.gov.uk should help out with the claim itself.
V
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Click to collapse
Hi vijay glad we agree that he has little legal bases in claiming for the service element). However if he adds up days lost and works out value of tarriff paidthat was wasted he can add this to the claim since this claim would not be determined on legal merit but settled out of financial convenience.
You are quite right he should send notice of intention to commence proceedings. However many people find this an incredible hardship! If so then in this instance when the claim amount is low and given orange will not defend it and will not pay on the basis of a personal notice then you can skip the formality of notice especially given the matter will not get to trial so the minor procedural defect will not be of consequence.
Lets hope our friend with the grievance actually commences proceedings although I have to say, without smiting him, that most people don't even when they have been fortunate to get professional advice from someone like yourself.

Related

Ebay - be cautious

I have seen a few references to ebay on this and other media.
The basic idea behind ebay is great and it started off brilliantly with people selling used or unwanted stuff to other people looking for exactly that stuff.
In the meantime most of the stuff you find on ebay is cheap crap made in China (not everything made in China in bad!, but most crap is made in China) I think.
Like cigarettes, all advertising for ebay should contain a warning: Buying here might be harm your purse.
Sorry if I sound a bit cynical but fact is that ebay is trmendeously successful and people get carried away. I use ebay myself occasionally but I would never ever (again) by a phone or accessory on ebay.
This is all my humble opinion. I do try support serious online shops that sell good products and good service at a competitive price. My advice here: Always see to it that the online shop you buy from provides full contact details on their website: postal address and a valid phone and fax number. There are too many shops out there with no physical address at all which to me is quite dubious.
Cheers
I've been purchasing a quite a few things off eBay, mostly UK sellers, and all of the product I've got are brilliant. If you were to think China products are mostly crap, you can well steer away from it (i.e. most of the China sellers have a word 'China' on the item location).
Anyway, I have bought a powered USB hub from China (via eBay) for GBP5 (include P&P). For the same product, if you were to get it from here in UK, it will cost you at least GBP15+. And yes, my USB hub is still here and I'm using it.
And, yeah, I've got myself a 512 Kingston SD from China, for GBP5 cheaper than of UK sellers.
Anyway, with most people saying that China will be an "economy threat" to others, I'm sure there are some reason to that (i.e. you can't be a threat by manufacturing craps). You might want to reconsider your point of view.
Anyway, I've got my Charmer off eBay for GBP150, that is more than 50% off as compared I were to get it (without contract) off local/web stores.
I have saved tons of money from getting stuff from Ebay, which includes my K-Jam.
I've bought a lot of stuff from ebay.
However, selling stuff on ebay, obviously be extremely careful about your purchaser and receive positive indication of payment before posting.
Buying: well, you take your chances of course. I've had bargains on some small electricals (eg USB hubs etc), but if you're paying that kind of money, be prepared for crap quality, and then hope you'll be pleasantly suprised.
I've had my fair share of scammers and non paying auction winners. I think your level of caution should grow the more expensive the item, of course. A lot of guys will try to scam you out of a phone, or into a stolen one (or one without a touch screen :wink
V
I've managed to find original XDA accessories (Keyboard for £16 and Extended Battery for £11!!!!!!!) selling stupidly cheap (would cost 5x more in the shops) and both work great!
Regards,
Neil.
I think there's some golden rules with eBay...
Take everything you see on there with at least a pinch of salt.
Remember, some fraudsters will get others to post fake good feedback, I've seen this in the past and although it's hard, it's possible.
Also make sure you can pay via a scheme which offers Buyer protection - the standard eBay buyer protection is VERY inadequate, and it's really hard to get your money back (and they charge a fee for the service too). If you have a credit card, usually if you have a problem you can speak to your credit card company directly and they will protect you from fraud by charging back the transaction (as far as I know, all UK credit card companies offer free fraud protection these days, so if you are defrauded out of your money they'll give it straight back and get in touch with the transaction processing company themselves to resolve the situation).
Avoid paying by cheque/cash/postal order wherever possible, you're just asking to be taken for a ride like that. Also, third party escrow companies not run or approved by eBay you should steer VERY clear of, I have seen people defrauded by fake escrow agencies. Anybody who pays with cash is just asking to be mugged.
Read the item description VERY carefully - I'm amazed how many people complain that they've received something they didn't want, or people who put negative feedback on items after they bought something which was actually broken (and said so in the description)... They have only themselves to blame. Scour the eBay description every time, and don't be afraid to ask the seller further questions or request pictures / more information if you feel you need it to be confident enough to make the bid.
Everyone with an ounce of common sense will already realise this, I hope.
Thanks for the tips guys.
Always remember " if it sounds too good to be true, it will be !!! "
Just sold my magician on eBay at the second attempt. I've bought quite a lot on eBay, even from Hong Kong and everything's been fine and dandy.
As a seller I'm a bit of a newbie and some nigerian tried to scam me out of my magician. He registered that very day claiming to be an american on business in Nigeria. He even went so far as sending me a fake PayPal confirmation.
I smelled a rat straight away when he said he wanted it posted to nigeria but gave him a chance given that there was a 0.0000001% chance he might have been genuine. When the fake PayPal came through though that was it. I reported him to eBay, PayPal, the owner of the domain he was using to (try to) scam me and then re-listed. He was thrown off eBay in short thrift and I soon had another (genuine this time) buyer.
If selling, you can specify that bidders MUST have a PayPal account and with "But It Now" you can specify immediate PayPay payment. Make sure you do and you really should be OK.
I have my money and the magician is in the post.
Everybody is happy.
P.S. Why do 99% of the world's internet scammers come from Nigeria?
There's a culture, particularly in Nigeria, that scamming people from richer countries is almost entirely acceptable, as the scammers prey on the gullibility and greed of the rich people who usually fall for the scams (the promise of millions with a much smaller payment, what stupid rich person could turn that down?) - some people make a living exclusively from scamming Europeans and Americans (they call their targets 'mugus', singular mugu)... The most prevalent scam is the Advance Fee Fraud - the 419 scam (so called due to the number of the Nigerian law which makes it technically illegal... The thing is, these laws are rarely enforced, and corruption itself is widespread throughout the police force and government).
Of course, this is just how I interpret it, but you'll find others who share a similar point of view. Just googling for Nigerian scam 419 culture brings up some interesting results, including http://slashdot.org/articles/05/10/21/138243.shtml and http://www.pambazuka.org/en/category/blog/31063 ... Read those and browse for some more, very interesting, discussions on the subject.
Read this article http://news.bbc.co.uk/1/hi/world/africa/3887493.stm on the BBC web site. It's very funny. :lol:
It's about a hobby called Scam Baiting - which is basically stringing the 419 scammers along, getting them to do rediculous things and sometimes conning THEM out of money in the process.
If you want to get in on scam baiting go to http://www.419eater.com
Edit: Funny you should mention police corruption - this is the address he wanted me to send it to:
Name : Eke James
Address : block (d) highway patrol barracks flat 17 :shock:
City : Ikeja
State : Lagos
Country : Nigeria
Zipcode : 23401
TheBrit: that's some funny sh*t!! :lol: "Church of the Painted Breast" LMAO
Sometimes I'm not even sure if the scammers know what they're talking about: one time I received a request to end the auction early with an instant payment of something like £300 for this xda iis with a broken screen, and that I must send it to this guy's cousin a.s.a.p. cos it was his birthday! :lol:
Oh guys if you haven't seen it already, check out http://www.amirtofangsazan.blogspot.com/ - don't sell a faulty laptop and leave your data on the hard disk! This has been making news around the world, over 2 million hits now and a Wikipedia article hahaha!
Neil.
OMFG - the fun never stops!!! I'm laughing so hard that I can't even go to bed... :lol:
It's a shame that the guy's been kicked off ebay now: http://cgi.ebay.co.uk/ws/eBayISAPI..../search.dll?from=R40&satitle=6825578528&fvi=1
Hardly, he's exactly the kind of person that I don't want to see on ebay. I love all the newspaper coverage this story's been getting
What I mean is that guy is probably using ebay under a different name now, so it's hard for us to track him down, unless he forgets to wipe his hard disk again!
I have bought heaps of great things on eBay and I find it great but you should always be careful of things that seems to good to be true.

Warning before buying and t-mobile contract

Just bought my compact IV from a t mobile shop in colchester.
I wish I had read the threads first before buying.
The radio reception is very bad, not just on 3g.
The problem is with the small antennas inside the phone, and though roms may improve the switching between 2g/3g and other issues, they will not give you 3g reception where your old phone may have had it.
The signal received on this phone is nearly 10db (one tenth) of that of the varioII.
I am currently trying to return the phone and cancel the renewal of my contract with t-mobile as it is impossible to try these things out in a shop, so therefore the inability to make phone calls in rural areas near clacton on sea where my previous phone was able, makes the phone not fit for the purpose it was intended for.
The offical t-mobile map shows my area as coverd by "good" 3g reception.
The trying to cancel the contract problem has been going on for nearly 2 weeks now with various wasted journeys to the shop, signing forms, only then to discover the area manager who aproved the cancelation then "changed his mind".
I am goung to colchester again tomorrow. i'll see what happens.
I hope this can be sorted out before travelling expensis and car park fees exceeds the value of the phone.
Ill keep you updated.
Maybe we should start a "Im taking it back" thread.
perhaps htc may start to listen.
If you don't have it try to upgrade your Radio Rom to version 1.00.25.05. This one has the best receiption so far.
I.ve had a problem similar to yours. Go back to the shop and tell them the phones no good because of the signal. And if they tell you tough ****. (Which is very likely) go though the otelo process. Which starts with writing a letter to t mobile about the problem. When you get a reply from them saying tough **** in other words go to http://www.otelo.org.uk/
I did with 3. And found them to be very good.
A shame you did not get this over the internet as in the UK you have the distance selling law - which gives you 7 days to decide to keep it?
Have you tried the not fit for purpose and the 28 day clause?
You don't need any Distance Selling Regulations to help you out here.
T-Mobile have a 'Network Guarantee'. As long as you gave your postcode as part of the purchase (which you would have had to to get a contract) you have 14 days to return the phone and ask for a cancellation because of bad signal compared to what they say on the website. This applies to either shop or online bought phones the last time I looked.
In any event, even if you had bought online, the Distance Selling Directive may not always help you - so always take advice to quote the DSD carefully. The regulations are applied differently to mobile phones because you are buying a product and a service - unless of course you purchase a PAYG phone.
Unless the vendor specifically tells you before you buy that they will void your contract on return of the handset, you're only legally entitled to a refund for the return of the item. The vendor is perfectly within their rights to enforce the contract as this is a service that has already begun before you received the item and in a lot of cases the contract isn't even with the vendor but a third party. You'll note that mobile services begin on the day the phone is shipped to you.
Most mobile firms however will cancel the contract if Distance Sold and you contact them within 7 days of receipt and the handset is returned (generally unused) within another 7 days of them issuing you the RAN.

Should Samsung allow return and refund if GPS isn't fixed?

What do you think? If Samsung is unable to repair the GPS via a future software update, would you just accept it, or would demand your money back?
I would demand my money back.
It's near useless for me as it is now.
Now I'm carrying two devices. My 3GS to continue using my TomTom, do my email, read my news. But I use the SGS for Internet on the go (at home I use my iPad). Hate carrying two devices having to make one a hotspot.
Here's a thought. Go ask your retailer. You are entitled to your money back if you aren't happy with the GPS. Have you even tried yet?
Sent from my wonderful GT-I9000 using Tapatalk
bushrat; said:
Here's a thought. Go ask your retailer. You are entitled to your money back if you aren't happy with the GPS. Have you even tried yet?
Sent from my wonderful GT-I9000 using Tapatalk
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Yes, I've tried. They want me to pay penalty for breaking the contract, and they would not accept the phone back. They would only replace it within 14 days with another new phone. After 14 days, they will only repair the phone, but not give me a new replacement. The Telco shop only acts as the middleman, and responsibility lies with Samsung to them.
Had I taken the $59 per month plan, then I could return it, no question asked within 7 days, and I only have to pay for any calls and data use. But I'm on the $49 per month plan because I wanted to commit myself to using Android by burning my own bridge. It's a mistake on hindsight. I didn't expect it to be so bad.
I feel that Samsung should work with the Telco to do exactly what Apple and ATT did, which is to allow people to back out of the contract without penalty, and have the phone returned. After all, this is a far far more seriously problem than in iPhone 4 in my mind at least.
The responsibility (under Australian law) is with the retailer, although they consult with a specialist (ie the manufacturer) to determine if there's a fault.
If the phone is faulty, and does not perform the task for which it was purchased you are entitled to a full refund of the purchase price.
www . accc . gov . au
Have faith that It will be fixed, since the phone is still in very early days.
I'm putting my trust in Samsung! Hopefully we won't get burned.
yea if you send it to the manufacturer they will 'try' to fix it, and its its hardware they obv cant anyway, then you just complain again once u get it back and im assuming they would have to give you your money back.
id just be patient and wait a few more weeks for samsung to release their firmware, or just use the JM2 which fixes it i think
Eaglesteve, surely you have consumer protection laws in Aus? The device is clearly not fit for purpose, therefore breaking the terms of your contract In the UK all major retailers will try to sell additional cover or insurance; although the consumer protection act makes them legally obligated to repair or replace electrical goods for up to 5 years after the date of purchase. My point; retailers rely heavily on consumer ignorance You didn't purchase the device directly from samsung, the store can't absolve responsibility by claiming to be a "middle man".. plus most sales assistants know jack **** about the legalities of your agreement.
Write a formal complaint to the retailers head office, send the letter via recorded delivery and state that you've been advised to provide a response period of 14 days before taking your complaint further. You don't want to look for a replacement, make it clear that it's a manufacturing fault and not specific to your device. There should be an AUS ombudsman that deals with consumer complaints (bit.ly/8Xl55G), find the correct governing body and lodge a formal complaint, they should provide a reference for your case; include it in the letter to the retailer. In the UK you would then be able to take your complaint to the small claims court, however most companies will **** bricks and fold before it reaches this stage. The bottom line is the device was sold to you for its GPS capabilities, the information provided by the retailer mislead you to into the agreement; you've signed up under false pretences, reason enough for the contract to be declared void
sensi_ said:
yea if you send it to the manufacturer they will 'try' to fix it, and its its hardware they obv cant anyway, then you just complain again once u get it back and im assuming they would have to give you your money back.
id just be patient and wait a few more weeks for samsung to release their firmware, or just use the JM2 which fixes it i think
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Click to collapse
Im gonna flash to JM2 today, but Im getting a bit weary of the faith in Samsung.
Firstly, I'd point out that Samsung announced the phone in March. Three months perfecting the phone, and they still couldn't get the GPS sorted.
Another month later and with many firmware releases during that time, and still it doesn't look like its fixed. (though I haven't tried JM2 yet - in any event, the rumour is that it still doesn't fix onto more than 8 satellites despite seeing more, and it still doesn't lock onto anything with an SnR < 20)
Cya
Simon
yup, as far as samsung is concerned the device is already sold, they sell it on big bulks to retailers
it's the retailer duty to either give you the refund or not.
samsung will only accept RMA, or Warranty services
eaglesteve said:
I feel that Samsung should work with the Telco to do exactly what Apple and ATT did, which is to allow people to back out of the contract without penalty, and have the phone returned. After all, this is a far far more seriously problem than in iPhone 4 in my mind at least.
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IIRC (it's been a while since I bought the original iPhone), this isn't something new due to antenna gate and it's just Apple's spin machine doing what they do well. Contracts in the US telecom industry, not just on AT&T, are written in a way that this review period exists.
The only difference here is that there is a slight difference in restocking fees, where they wont be applied like they have at times in the past. This isn't really "Apple working with AT&T" as much as touting a possibility that typically exists, there are certain exceptions by carrier but one reason why AT&T isn't combating this is the same reason they were hesitant to accept Android phones, and they ultimately gimp Android phones, Apple is just $$$$ to them. Once again AT&T beat their quarterly record for profitability and they are the most profitable carrier in the US even though they are #2 in customers. Needless to say, they are at the whims of Apple, but this isn't a big compromise on either's behalf.
Amazing. So far, 1/3 of people are happy to accept faulty goods.
http://www.boygeniusreport.com/2010/07/18/samsung-captivate-now-available-from-att/
Some people here have returned it to AT&T, while I don't know it has been penalty free, I think you need to not put the onus on Samsung and need to have a better comparison in-mind.
sensi_ said:
yea if you send it to the manufacturer they will 'try' to fix it, and its its hardware they obv cant anyway, then you just complain again once u get it back and im assuming they would have to give you your money back.
id just be patient and wait a few more weeks for samsung to release their firmware, or just use the JM2 which fixes it i think
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Click to collapse
I'm waiting for my replacement now. If the GPS still doesn't work, I might do that. As for JM2, I don't believe it do anything based on whatever limited reading I did on some of those threads.
sjdean said:
Amazing. So far, 1/3 of people are happy to accept faulty goods.
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Click to collapse
I guess there's two main to three main things that could be at play here:
1) GPS isn't important to these people, therefore they are voting on their bias rather than from an objective viewpoint
2) GPS isn't a core functionality, therefore it's hard to say it justifies a return or that it is "faulty" as you put it
3) GPS is imprecise by nature, so users who have a strong need for it should be more informed about their purchase and the onus is on them to do their hw or lay in the bed they've made.
I am abstaining because I find the premise somewhat flawed, first of all. I think retailers and/or carriers are responsible, just like in other industries/product lines. If I buy a wireless router that doesn't perform well in, let's say it's wired performance I don't go direct to the manufacturer there. If I buy a camera that advertises 12MP but seems to produce ****ty results, I again, go to my retailer. In here, I also have a slight bias, originally being in the U.S. where we typically buy are phones through a carrier who give us a bit of extra protection because of the way contracts are set up they don't want to lose a customer totally (also part of the premise of the argument is based on a carrier logic that I don't think is applicable in this thread, but that might just be my opinion and I'm alone there).
So, I think the premise is flawed, and perhaps my logic is flawed, but I don't want to just vote "no" just because if either is flawed. However, I don't disagree with the "no" camp.
Lots of good advice from many of you. I'll have to talk to them if mynnext unit does not work. I hope it will work, since half the people polled claim that theirs are perfect.
If it does not work, I'll reason with Optus to get bout of the contract. I wonder how much of the $49 is for the phone and how much is for the data and calls. Should I simply withhold my payment, return the ozone, and pay them for actual calls and data used?
sjdean said:
Amazing. So far, 1/3 of people are happy to accept faulty goods.
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Click to collapse
Yeah that's just the Samsung reps voting.
eaglesteve said:
Lots of good advice from many of you. I'll have to talk to them if mynnext unit does not work. I hope it will work, since half the people polled claim that theirs are perfect.
If it does not work, I'll reason with Optus to get bout of the contract. I wonder how much of the $49 is for the phone and how much is for the data and calls. Should I simply withhold my payment, return the ozone, and pay them for actual calls and data used?
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Click to collapse
Depends on how much you paid for the phone. 24 month contract? Tmo is selling their, slightly gimped model for $500 USD, I think that's on the high end of what they might get from international suppliers, depending on how big they are even though the international version is more costly.
So, ~500USD/24~20USD/month, maybe less, if fully subsidized. Forgive me for cutting corners and not looking into your location specifically, but I figure it's better than looking for the absolute cheapest UK/Euro/Thailand location.
There is no upfront cost for the phone. Just 24 months x $49. I had offered to continue with the plan but with an alternative phone and topping up the difference in monthly fee) but they refused that.

The Peterson Group Fraud Company Failed Promises

I have a retailer business here in Singapore. We sell mobile phone accessories along with our retails of the latest mobile phones. The Peterson Group was introduced to me by a friend of mine when my distributor failed to meet my needs. At first, it was a good deal. They have the latest model of almost all accessories in the market. They showed us samples and made great deals for us. Since we are new partners, they even threw some free accessories in the package as well.
They have nice staff, very accommodating. My business clicked and many people came to us since the products that we have are fresh from the market and we are on the lead compared to our competitors. While their product is still being shipped, ours are already nearly out of stock. I was even dreaming of expanding our business, renting stalls in big malls or even bring my business to Jakarta, Indonesia where my wife’s family resides. However though, the reality became a nightmare when about 3 months after I signed contract with The Peterson Group, the complaints on our products’ defect came frequently. We dealt with angry and frustrated customers. We know this is normal in this kind of business and we dealt each complaint with patience.
There were times that I was even the one who defended TPG and thought that maybe some of the customers break their chargers in purpose to get a refund. When one customer threatened to sue of having fraud products, it is when I became alarmed. The test and sample products seemed to be working but why is it that the deliveries are not working when they should be? I tried contacting TPG about this. After hundreds of connecting calls to so many people and telling my story a few thousand more, I was finally promised that they would conduct an investigation on this. I decided to give them a chance to redeem themselves. After two weeks, no one came and when I called, I get connected to voicemail and no one called me back. I now know that I have been deceived. I don’t want others to lose thousands of dollars like me. I am now working with my attorney on legal actions that I can take against them.
.
You have to sue them, dude. It is against the law to sell defected products.
Reply to The Peterson Group Fraud Company Failed Promises
Heard of this issue a year ago but wasn’t sure the details behind it.
Every business has its own flaws. It may be that they just made a huge miscalculation at that time.
How do these scammers even get away from bad things they do? As I know it, The Peterson Group is one of the leading wholesalers of mobile accessories in Asia. Is this account true?
Is The Peterson Group still operating until now? How far will they be able to fool everyone?
There are a lot of fraud people especially in these kinds of business. With a lot of available products around offering the same brand, you would not know which one is legit.
I don’t think The Peterson Group can do this kind of thing. I have been with them for a few years now and nothing like this happened.
Same issue for me.
Same issue for me. But I wasn’t able to realize it before hand since the communication was constant. First, they were not able to deliver my products on time which caused me precious business time and kept me from reaching my monthly goal quota. The representative I talked to said that they were having big update on their shipping lines which halted some of their operations but I was promised that they are to deliver in one week’s time. I relented. They delivered after a week and a day. I let it pass. One time, when my staff was showing the functionality of one of the accessories to a potential customer, it suddenly burst into flames. The shame that I have felt in front of that shocked customer was really to the core. It also caused us a lot of money and I even suspended my staff, thinking that he has demonstrated wrong while we do the investigations. Our electrics engineer checked and it showed that there are defects on the product itself. We also checked the other deliveries and it confirmed that the products have been created from different parts of dismantled brands. I immediately contacted The Peterson Group regarding this. To make the matters worse, complaints started pouring out as well from emails, calls and personal means. I decided to end it when they weren’t able to give me anymore excuses. I am now with a different distributor.
I am actually wondering how they get away with it? They even hire people around to get involved. I hear they are a big company. How do they manage to fool even the government?

Samsung Care +

Afternoon people.
I've been having an issue with Samsung UK because they state on their website that care can be purchased 30 days after purchasing the phone.
The staff at Samsung web shop are adamant that it cannot.
They sent me terms and conditions to argue the case but the terms also state that I can purchase up to 30 days after buying the handset.
Has anybody else had this sort or experience?
They've managed to take it over the 30 days now but if they knew what they were doing I would have been within so I'm standing by that.
The care advisor suggested I send my phone back and buy another one. No problem with that except they wont honour the £150 trade in value of the phone I traded in, so I'd lose the phone I traded in, and pay an extra £150!! She doesn't seem to agree that I'm losing out if I do that...
Any ideas??
Well, you are right of course as it is clearly stated
"..
In case You did not purchase Samsung Mobile Care at the same time as Your Insured Product, You can benefit from a 30 day period from the Insured Product purchase date to purchase Samsung Mobile Care . In this instance You must return to the seller of Your Insured Product or go to Samsung directly. Please note that Yo ur Insured Product must be eligible for Samsung Mobile Care (e.g. see Clause 1 . General Validity Conditions and Clause. 3 General Exclusions).
.."
file a complaint, maybe you'll get some compensation/satisfaction
Good luck filing a complaint. One thing I learned from dealing with the numerous issues I had after buying my Note 9 from Samsung directly is don't... Do not. They're the WORST customer service team in existence. They will lie and scam their way out of any ordeal for their own benefit. Either buy directly from the carrier or buy an iPhone in the future (I will be doing the latter because f*ck Samsung).
raul6 said:
Well, you are right of course as it is clearly stated
"..
In case You did not purchase Samsung Mobile Care at the same time as Your Insured Product, You can benefit from a 30 day period from the Insured Product purchase date to purchase Samsung Mobile Care . In this instance You must return to the seller of Your Insured Product or go to Samsung directly. Please note that Yo ur Insured Product must be eligible for Samsung Mobile Care (e.g. see Clause 1 . General Validity Conditions and Clause. 3 General Exclusions).
.."
file a complaint, maybe you'll get some compensation/satisfaction
Click to expand...
Click to collapse
Ironically the manager I spoke to sent me the terms and conditions you've just stated as an argument. Lol!
Yes, I've filed a complaint, but I'm not holding much hope.
Will keep you guys up to date.
Thanks for taking the time to comment (both of you, can't quote both), it's good to know I wasnt making this up in my own head!
So..
Just to confirm what happened. It only got resolved on Friday!
After hours on the phone and Facebook messenger banging my head against a wall (several sales assistants who just didnt want to help), I finally was put through to an understanding senior manager.
She agreed that the terms and website say I can purchase insurance up to 30 days after purchasing the phone - whereas the others were stating that I "forgot" to purchase it and didn't understand the difference.
She agreed to let me purchase another one, arranged a voucher for the trade in phone (£150) and for the employee discount (£100) and a little extra for the hassle I had been given.
Ended up ok after she took over, but if you want insurance with Samsung, buy it while purchasing the phone!
Got myself a blue one instead of the black one now
Congratulations! ?

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