Database Develop

HTC working on a driver fix? New HTC Customer Service Response?

I got this email back from HTC tech support recently, and I was curious if anyone else has seen anything like it. From the looks of it, there might be a chance of an official HTC video driver fix.
Hello,
Thank you for your inquiry
We here at HTC definitely understand your concern about being able to use your device to its full potential. In this case regarding the video rendering capabilities of your AT&T Tilt.
HTC has received similar feedback from other users and we are currently collecting examples to assist us in developing a fix. We request that you provide us with the following information about your device so that we can further investigate it. Please include:
• Your full name:
• Mobile number:
• IMEI:
• P/N:
• S/N:
• ROM Version:
• Details of issue:
Please provide a detailed account of the issue that you have experienced, which includes:
• Program used
• File size
• File format/encoding
• Resolution
• Video scaling (50%, 100%, full screen, etc.)
• Any other details that you believe to be relevant
We apologize if this issue has caused you any consternation. Please provide us with the above information at your earliest convenience.
HTC Technical Support
http://www.america.htc.com
http://www.htcwiki.com
http://www.cingular.com/support/
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Click to collapse

thats definitly a new one...

I think we all need to fill this out. I will get wifey to write up an email with info. Only thing, does anyone know the orig. rom details When and if we do send these emails, we must not forget to put ORIG. info trom the ORIG roms. I have to find the info for the att rom.

Shadow7789 said:
I got this email back from HTC tech support recently, and I was curious if anyone else has seen anything like it. From the looks of it, there might be a chance of an official HTC video driver fix.
Click to expand...
Click to collapse
What specific email address did you send it to?

I just used the tech support form on their website (http://member.htc.com/CustomerService/CS_Mail.aspx). However, that email came from [email protected] .

I emailed last night, and I also got the same response.

i just did now...apparently they realize people are getting pissed...check my thread i created to try and make one big thread devoted to submitting issues.

I also just received this same response from HTC. I am filling out my form now and returning it immediately.
Keep your fingers crossed, folks...perhaps this is the proverbial light at the end of our dark tunnel?

Could somebody create a web-based form we could fill out with our respective info to mail to the proper HTC representative? Would make the process easier for all of us and allow HTC to gather as much data as they can, quickly. And trust me... they will get info, and then some.

wow this is awesome news!
lol right about the time we started setting up plans for a class action lawsuit, this happens.
coincidence?

Nick Collision said:
Could somebody create a web-based form we could fill out with our respective info to mail to the proper HTC representative? Would make the process easier for all of us and allow HTC to gather as much data as they can, quickly. And trust me... they will get info, and then some.
Click to expand...
Click to collapse
I was just starting to do this, but looking at the email from HTC again...there's a tracking number. Looks like we'll each have to email HTC about the issue, so we can each get our own unique tracking number.
The more, the merrier!

Someone should create a stickied thread with information about how to get in contact with HTC.

Shadow7789 said:
Someone should create a stickied thread with information about how to get in contact with HTC.
Click to expand...
Click to collapse
Here's where I went to supply HTC with my rant...
Email HTC
I just detailed my disappointment with the device and this evening, I got this new response that everyone seems to be getting now.
Thanx.

With all respect, while this is better than "we hope we answered your question in detail", it still seems like a stall.
As detailed by Chainfire and others, one doesn't simply forget to employ video drivers. This was a concious engineering decision to release these products with no custom drivers. This data gathering is more like, "what application is causing this problem?" when it's really a base system problem. We should all submit a pointer to a common benchmark program and it's results comparison to older products.

Hey guys, I just got his email back too. I need the AT&T Tilt ROM info though, because I'm using a different ROM. Can someone provide the details for the other roms so we can fill these forms out?

I just said AT&T shipped ROM. I am sure they will understand, but that number would be nice to have.

AT&T Tilt ROM Info
Here is the AT&T ROM information from my AT&T Tilt:
ROM version: 1.57.502.2
ROM date: 08/25/07
Radio version: 1.27.12.11
Protocoal version: 22.45.88.07H

Why is HTC asking for particular software causing the issue? I also wanna fill this form, but which software should i write is making this issue?

amruths said:
Why is HTC asking for particular software causing the issue? I also wanna fill this form, but which software should i write is making this issue?
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Click to collapse
Windows Media Player. If you say you're using a 3rd party application, then they will say that's the problem. Or maybe even better, say you used multiple media players
/edit: of course you can also mention PIE, every game, etc.

This is the email I sent them. Does it sum up all the main problems?
"I purchased a brand new AT&T Tilt not too long ago. I had to exchange it 3 times due to poor video playback quality, an extremely unresponsive camera, the slowest scrolling on Pocket Internet Explorer I have ever encountered, and Bluetooth that sounds worse than any Bluetooth phone I have ever used. I now realize that the phone was shipped like this on purpose.
I have been a loyal customer since my first purchase: The Cingular 8125. I then purchased an AT&T 8525. Both of these phones were great. The Tilt is a great phone but it has some serious bugs. I will continue to support HTC, but please, why would you release a Phone that is claimed to be the most powerful phone on the market when it clearly is not?
Best regards, Eric"

Real Faxing using the Kaiser?

Hi all
Anyone out there come across any FAXing utility that actually works on the Kaiser? I have tried both Mfax and TrueFax and neither work. Now, I mean true faxing utility using the phones radio not Faxing via internet.
Thanks, Kyri.

I always thought that was carrier dependant. If I remember correctly when I used to in the past long ago with Cingular I was only able to when I had Circuit Switched Data (CSD) enabled on my account that alloed my phone to be used as a dialup modem. But I haven't seen Cingular/ATT offer that service for some time now. Not sure about other carriers.

Please refer to this thread: http://forum.xda-developers.com/showthread.php?t=380509

Hi guys
Thanks for the feedback, I checked out the threads, but other than confirming that others have had the same problems, not much help.
Even after enabling CSD, there is a need for FAXing software that works on the Kaiser.
I questioned Trufax support and here is their answer…
Unfortunately we cannot support the WM 5.0 / 6.0 Pocket PC Phones at the moment. The problem is that we need technical support from the respective device manufacturers and this support is not given at the moment. We were working together with High Tech Computer for their devices (MDA, XDA, i-mate, etc.) but this was only for WM 2003 OS and they stopped supporting us with WM 5.0 cause faxing was not an issue of importance for HTC and the net providers anymore.
(another round of applause for HTC I guess. Shame on you for laughing at me, again. I will take my money elsewhere next time. I have noticed over the past year that the professional end Nokia phones are looking good and getting better all the time.)
Regarding Mfax, well that software just locks the phone a reset is required, hmmm!
So please the question remains, Does anyone out their know of any FAX software that actually works on the phone (CSD aside that is)?
Thanks, Kyri.

kdemetriou said:
Hi guys
Thanks for the feedback, I checked out the threads, but other than confirming that others have had the same problems, not much help.
Even after enabling CSD, there is a need for FAXing software that works on the Kaiser.
I questioned Trufax support and here is their answer…
Unfortunately we cannot support the WM 5.0 / 6.0 Pocket PC Phones at the moment. The problem is that we need technical support from the respective device manufacturers and this support is not given at the moment. We were working together with High Tech Computer for their devices (MDA, XDA, i-mate, etc.) but this was only for WM 2003 OS and they stopped supporting us with WM 5.0 cause faxing was not an issue of importance for HTC and the net providers anymore.
(another round of applause for HTC I guess. Shame on you for laughing at me, again. I will take my money elsewhere next time. I have noticed over the past year that the professional end Nokia phones are looking good and getting better all the time.)
Regarding Mfax, well that software just locks the phone a reset is required, hmmm!
So please the question remains, Does anyone out their know of any FAX software that actually works on the phone (CSD aside that is)?
Thanks, Kyri.
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Click to collapse
I don't want do be annoying but your question belongs to the software section and should therefore be asked in the thread I mentioned above. Why opening a redundant thread in the wrong section?

Hey (not so) deep thought. Wrong section may be, redundant only with hind site. Rude yes, Annoying certainly! unnecessary definitely.

kdemetriou said:
Hey (not so) deep thought. Wrong section may be, redundant only with hind site. Rude yes, Annoying certainly! unnecessary definitely.
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Click to collapse
I just stated my opinion. You are attacking me personally, so everyone can decide for himself who is rude. But continue your redundant thread in the wrong section. I don't have to read it anyway and maybe you can flame with the mods. I'm not available for that ****.

eFax on wireless
kdemetriou said:
Hi all
Anyone out there come across any FAXing utility that actually works on the Kaiser? I have tried both Mfax and TrueFax and neither work. Now, I mean true faxing utility using the phones radio not Faxing via internet.
Thanks, Kyri.
Click to expand...
Click to collapse
How about eFax?

Hi Cushcalc
Thanks for the efax link. It’s not quite what I had in mind. See I travel lots, go for months without needing a fax and then along comes a need to use fax for a couple of weeks until something else is arranged.
So I don’t want to start an online service and have the overhead/time/think about keeping up the subscriptions for months until I next need it.
Ideally I want to send/receive faxes via radio direct without all this overhead, you know satisfy the need for those couple of weeks and then forget about it till next time.
Mfax and TrueFAX have the right idea. It seems at least for one company however, that the non disclosure policy of HTC has basically prevented them from upgrading their products to run using Windows Mobile version 5 and 6. Sad and petty on HTC’s side I think. From my perspective, well no one likes a bully do they.
Regards

fax
do any of these programs help?
http://www.mobilefan.net/Pocket-PC.nsf/Download-Free-Software/Printing-Fax

kdemetriou said:
So I don’t want to start an online service and have the overhead/time/think about keeping up the subscriptions for months until I next need it.
Click to expand...
Click to collapse
Well, I made an eFax account something like 3 years ago for fun, never used it, and it still exists and I receive a reminder email about it every few months. I wouldn't consider that as having to spend time to keep it up...
I remember sending a fax with an HTC device, but it was indeed still on PPC2003 with my BA a few years ago.
And I'm pretty sure the software vendor you mention is a bit quick at blaming HTC, they could as well get the WM5/6 API info from Microsoft.

DeepThought said:
I don't want do be annoying but your question belongs to the software section and should therefore be asked in the thread I mentioned above. Why opening a redundant thread in the wrong section?
Click to expand...
Click to collapse
Perhaps you should let the mods decide what belongs where.

I too have had problems finding a suitable solution for faxing on my Tilt... AND editing the PDF format I get the faxes in...
You can at least receive faxes on your phone by email with Ringcentral.... I havent found a good email to fax program that might be the best you can do

AT&T Tilt, Windows Mobile 6.1 & iGuidance (oh MY!)

So much for any support from iNavCorp! Here is the time line of events which began with the opening of a Service Request with iNavCorp on Thursday, August 28th.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~​Description of Problem - I have Windows Mobile 6.1 on my AT&T Tilt Pocket PC. iGuidance recognizes my internal GPS, obtains signal lock on satellites without a problem, but does not automatically refresh the map. I know for a fact that this is not an issue between iGuidance and the devices\'s \'built in\' GPS receiver because the GPS Info screen displays in \'real time\' (speed/coordinates etc. all match up with movement and speed of vehicle). It appears to only be an issue with the map display, which will no longer display movement in \'real-time\'. It will capture a given map location and speed, and hold them until the screen is manually refreshed. I am familiar with the \'panning mode\' for the map, and am certain that it is not the issue as I am not viewing the map in panning mode. I see no updates available, other than your recent v4.02 update, which I have applied. The problem still remains. Your assistance would be greatly appreciated, as I am sure there are many others with this identical issue. I have paid good money for navigation software that is at this time, completely useless. I look forward to your prompt response. Sincerely, Jeff Spencer​~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~​...followed by their reply, received late afternoon on Friday, August 29th
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~​Hi Jeff:
iGuidance worked fine w/ the built-in gps in HTC until recently after HTC released their new ROM w/ wm6.1. W/ this new ROM on your Tilt, iGuidance will now only work w/ either an external GPS, or w/ the built-in gps but by using the universal serial port driver provided through a 3rd party program such as GPSGate from www.franson.com instead. If you choose to go w/ the 2nd option, please note that the basic version would be sufficient.
Thank you and we apologize for the inconvenience.
Support Team
www.inavcorp.com​~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~​....and finally my reply to them
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~​The very reason that I picked up the Tilt was so that I would not be required to carry around additional components.
Thanks for what you ridiculously refer to as support.
To tell you the honest truth, I am now highly dissatisfied with iNavCorp and your product. I would expect at the very least (at least from a reputable company that stands behind it's product) a forthcoming patch, or work with the phone vendor to provide a patch, that would provide a no-cost universal serial port driver to correct the issue with your application. I now see how well you stand behind iGuidance and will invariably sell it off. Furthermore, as a Systems Administrator with [national company name omitted]., I will have no trouble whatsoever going out of my way to disparage your product and use this instance as an example as to just how poor the support is with your company and how inflexible your product is.
Furthermore, as a member of such forums as; GPS Passions, AT&T, and XDA Developers, I fully intend to post both my request for support and your reply, as stated below to each and every one of these forums and strongly urge others to do the same.
Honestly, did you see NVIDIA say "sorry" to Windows customers who had upgraded to Microsoft Vista? I don't think so. Stand behind and support your product, or face the backlash of the consumer.
Sincerely,
Jeff Spencer
Verona​~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~​I have made good on my words to iNavCorp. I now urge anyone else as irritated (perhaps mentally disturbed) as I am, to make their voices heard by opening service requests on their own. Sure we can install GPSGate on our devices, or purchase an external GPS receiver, but what kind of response is it from a company to direct customers of their product to do so!! As stated in my reply to them, would NVIDIA have told it's customers "too bad", but you can purchase something else because you chose to upgrade to Windows Vista and now our graphics card won't work as advertised? HELL NO!!!
...okay, time for me to grab a beer and cool off.
Regards,
Spence

Here is an update - iNavCorp's reply to me
Hi Jeff:
Please note that the incompatibility is not between iGuidance and windows mobile OS, but only between iGuidance and the HTC driver. Further, HTC's new ROM was released much later after iGuidance v4 was released, and being a small company, HTC will not be able to work us on our request. Our programmers have been looking at this issue and if a solution may be determined, we will make sure it's included in iGuidance 2009. If not, we will continue to include the incompatiblity w/ HTC on our website as we do now to minimize their inconvenience.
Thank you.
Support Team
www.inavcorp.com​
My reply
iNavCorp,
Please excuse my error, it is indeed HTC and not AT&T's hardware, however HTC is far from the small company that you described as "being a small company, HTC will not be able to work us on our request".
HTC makes over 80% of mobile phones running the Windows OS. Please read up on HTC and educate your staff on this 'small company'.
http://www.htcamerica.net/about/default.html
I shall contact HTC and pursue this with them, and ask them why they are too small to work with correcting an issue with your product.
As for my chances of purchasing iGuidance 2009 if you can't support your current product? ...I'd say the chance of that is about as good as my chance at winning a write-in campaign for the 2008 presidential elections.
Thank you for providing me with another opportunity to post and ridicule your poor customer support.
Jeff Spencer​
a second reply that I had received while typing my reply
Hi Jeff:
Please note that the incompatibility is not between iGuidance and windows mobile OS, but only between iGuidance and the HTC driver. Further, HTC's new ROM was released much later after iGuidance v4 was released, and being a small company, HTC will not be able to work us on our request. Our programmers have been looking at this issue and if a solution may be determined, we will make sure it's included in iGuidance 2009. If not, we will continue to include the incompatiblity w/ HTC on our website as we do now to minimize their inconvenience.
Thank you.
Support Team
www.inavcorp.com​
My follow-up reply
I apologize for the terse nature of my prior message. I have just realized that I have mis-understood your comment about being a small company.
I believe the reply you had sent me (below) was worded in such a way that left the impression that you were referring to HTC as a small company.
I have later received a message indicating that you are working on identifying the incompatibility and provide a fix. I appreciate that, I really do, however please don't preach to me about not being able to be 100% compatible. iGuidance 4 was compatible with my AT&T Tilt, and now it is not. As a customer, I do not care, who made what driver change at what point in time. The fact of the matter, as your product, you are obligated to support it. Simply removing every device that changes from your list of compatible products will do little other than shrink your install base and alienate your paying customers.
I thank you for your attention to this issue, and look forward to an agreeable solution.
Jeff Spencer
Verona​
I'm done for now. I am planning to contact HTC, to make them aware of the issue and ask if they can put one of their support team members in touch with iGuidance, but I've a 5 year old to put down for the night, followed shortly after by myself.
Cheers,
Spence

Joe has already corrected this.
Search iGuidance in these forums and you will find it.

cyjeff said:
Joe has already corrected this.
Search iGuidance in these forums and you will find it.
Click to expand...
Click to collapse
Thanks cyjeff, I had done that, but hadn't seen anything recent. I must have been too specific in my search. I've checked iNavCorp's site and the now have the issue listed as an incompatibility that they are working on.
**** Note: iGuidance is incompatible w/ the new ROM released by HTC which enabled the internal gps chip. iGuidance will continue to work with an external gps receiver while using PPC6800/Mogul, but in order for iGuidance to work w/ the internal gps, user will need to download/purchase Franson's GPSGate (express or standard version) via http://franson.com/gpsgate/
Click to expand...
Click to collapse
Regards,
Spence

Thanks again cyjeff!
It took a bit to find it, but after searching on "iGuidance" and "Joe", I've got Joe's work-around.
Here it is for anyone else stumbling upon this thread.
http://forum.xda-developers.com/showpost.php?p=2114969&postcount=40
Thanks,
Spence

SpenceJT said:
Thanks again cyjeff!
It took a bit to find it, but after searching on "iGuidance" and "Joe", I've got Joe's work-around.
Here it is for anyone else stumbling upon this thread.
http://forum.xda-developers.com/showpost.php?p=2114969&postcount=40
Thanks,
Spence
Click to expand...
Click to collapse
You are welcome.
It works like a champ... I have used it myself.

Funny iNavCorp appears to have been out-done by an enterprising developer posting in forums!
I've installed the cab and am off to do some testing. I have no doubt it will work. I am thankful that we've got a forum such as this, where people can assist each other. I'll have to donate or send a 'cookie' to this "Joe" guy!
Regards,
Spence

SpenceJT said:
Funny iNavCorp appears to have been out-done by an enterprising developer posting in forums!
I've installed the cab and am off to do some testing. I have no doubt it will work. I am thankful that we've got a forum such as this, where people can assist each other. I'll have to donate or send a 'cookie' to this "Joe" guy!
Regards,
Spence
Click to expand...
Click to collapse
Well, you can put them in the same boat as the guys from ATT, HTC, Microsoft and a multitude of other software providers that get "help" from the volunteers here.

Good luck getting any kind of real support from iNav. After spending a couple hundred on what they call "updates" which are minor bug fixes, I will never spend a dime on this company. When I purchased version 3, WM6 came out which was incompatible with this version. Instead of releasing a fix, iNav released version 4 which is no different than version 3 (slightly newer map), and charged $80. When I initially had problems with version 4 getting to work, I always got generic email telling me that it was either my phone or the OS i was running.
I am not even sure how many programmers they have. It might be a one person venture under the disguise of "Corp". If they are such a small company, they should not call themselves a Corporation.

actually, v4 is a big step forward w/ TTS. But with a big step backward by taking out the option to cut map.
BTW, where do you get 4.02 update and what's being update/fix in this release?

Did you guys also notice the single post in that thread about the DNS server change that also corrects the problem. There is another thread out there about this as well. If you change your DNS servers to Open DNS, vs using the default that ATT is providing, for whatever reason it fixes the issues w/ iGuidance. I'm still running 3.0.1 but planning on upgrading to 2009 when it's available.
Anyway, just thought I'd mention that, it's the route I went rather than the other options...using Open DNS isn't such a bad idea anyway.
Chris

Thanks This worked great for me. I will have to rethink my next iguidance purchase. I think they are going to force the ole' extra SD Card like garmin does.

AT&T plus iGuidance = Headache
verendus said:
Good luck getting any kind of real support from iNav. After spending a couple hundred on what they call "updates" which are minor bug fixes, I will never spend a dime on this company. When I purchased version 3, WM6 came out which was incompatible with this version. Instead of releasing a fix, iNav released version 4 which is no different than version 3 (slightly newer map), and charged $80. When I initially had problems with version 4 getting to work, I always got generic email telling me that it was either my phone or the OS i was running.
I am not even sure how many programmers they have. It might be a one person venture under the disguise of "Corp". If they are such a small company, they should not call themselves a Corporation.
Click to expand...
Click to collapse
I agree so much with everything you said. I spent $69.00 on my program about 3 years ago and I'll never give them another dime. Thank God for Joe and if I had it to do over again, I'd buy CO-PILOT LIVE. What a nice looking program that is.

Epocrates Request.....

Ok, so my wife works in cardiology, and she was looking for a good medical application to help her through the day. There is a very small Drug Reference App, but not what she's looking for. Epocrates (sp?) is an app built for WM, Palm Pre/Treo, and Blackberry, but no Android support.
My main question is:
Is it possible to port this app to android, or build it?

...BUMP.....

Thread Bump....

It is not really feasible to port the app without the help of the company who created the original application. Your best bet is to contact them and tell them you are looking for an android port. If they see enough demand perhaps they will port it.

I don't believe Epocrates has developed an app, but go to Unbound Medicine and almost their entire suite of apps is available for Android.

JanetPanic said:
It is not really feasible to port the app without the help of the company who created the original application. Your best bet is to contact them and tell them you are looking for an android port. If they see enough demand perhaps they will port it.
Click to expand...
Click to collapse
Not to mention i'm sure Epocrates, Inc. would not be pleased if you went about porting their applications without their permission. As noted above, best way is probably to demonstrate to Epocrates, Inc. that there is a demand for an Android version.

Right on, thats all I needed to know! Thanks

I surely agree with what JanetPanic and jashsu had to say here. It is really not good to port without their permission, but does Epocrates give this facility is a question when they do not have Android support.

Windows Updater. Does it every do anything ?

All of my last 5 phones have ram Windows Mobile of some ilke. But I have never received any updates when using the updater. Does it actually work ?

Yes, it does work, but it's (mostly) not for you. It's primarily in use by the Microsoft development and testing teams: they receive their 'nightly build'-style updates as the OS is developed.
Your carrier has the ability to provide updates to your phone as well- but most (almost all) choose not to devote the time/energy to setting these up. After all, if your phone doesn't work, you'll just buy another of their phones.

Pretty much what ktemkin said.
It's up to your carrier, and no carriers care to update broken ass windows mobile phones.
If they updatre all they'll do is roll out a new Rom for your device and tell you to flash that.

Cool, thanks. O2 have a new ROM out but did wonder about that app.
I'll delete it now.
Thanks

AFAIK, removing the UPDATER components may break dependencies that are present in other SYS components.
Here's is some background information regarding Windows Updater:
http://forum.xda-developers.com/showthread.php?t=520009
HTH,

The shortcut I meant to say.

nevermind , nevrmind

Give him a break, he's probably posting off his phone in a second language.
You can read Da_G's thread on the updater in the raph rom forum or in dev & hacking. He got it to work.

sjm.c said:
learn how to spell
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Click to collapse
Let's hope that the next time a typo occurs in your content that folks will be more polite about it.
Totally uncalled for.

Check these posts out:
http://www.smartphonethoughts.com/n...ndows-update-work-on-their-mobile-device.html [there is a response from an MSFT person]
http://www.smartphonethoughts.com/n...serious-about-windows-update-for-devices.html