Database Develop

8125: dropped calls on 2.x ROMs: let's figure it out

I've seen this issue come up several times lately. Unfortunately I don't know the cause or have a solution, but I do want to see if we can figure it out together.
I tend to have very good luck with calls and signal holding on the 2.X ROMs. I've dropped a couple calls over the last few months, but that's generally signal related.
One thing I suspect, but have yet to confirm, is that either ActiveSync or other network app is trying to create a data connection and the phone is obliging, knocking down the voice call as a result. It *shouldn't* behave that way, so I'm just guessing based on a few quick observations, but it might be something to look into. I don't know how much control the OS can give to apps when it comes to forcing a data connection at the expense of voice (should probably be none), but maybe there's some badly behaved apps out there.
I'm just throwing ideas out so we can work towards a solution.
EDIT:
I should probably clarify that I'm talking about a problem of dropped calls happening at seemingly regular intervals, not dropped calls due to poor signal strength.

I have to completly agree...my favorite rom was on of the first summy rommy's but as always i kept going to the newer ones as i have no self control. I was getting a ton of dropped calls I thought i was hiitting the end button with my cheek it was so bad. I have been running the new dopod 2.21.13.1 WWE and it has been flawless, it get about 28 mg of program after clean install. I have had just about every damn rom on my phone and this works well. I don't do the extended rom, i just use a autorun i made with all my apps i normally use, maybe give it a try, it could also be dumb luck, but i have yet to have a single dropped call, and i do sales in Las Vegas to the hotels and I get reception in elevators and in basements I never used to. You are the expert, let me know. ****Warning this post is 100% personal experiince, and absolutly no expertise except experience screwing up my device and late nights running stupid benchmarks for hours to see if I can get it a wee bit faster. Stafford out

well i'll say this, everytime it happened, it lokked like it was going into flight mode each time, then going out and back to normal a few seconds or so later. i flashed with the cooked a2dp rom, and left everything stock, it hasn't happened since.

I haven't seen it at all on the stock Qtek AKU2 rom. It seems odd that a re-flashing process seems to correct this since the base rom is the same. You'd think customizations may be the underlying cause but then everybody should be experiencing the issue.

i was having the same issue too, so i was thinking maybe it was the radio rom. i downgraded the radio rom to 1.13 and i've been testing it out so far. The last two days i've been okay with no dropped calls though i have not made any very long calls yet to fully test it out. i will keep u guys posted.

Well Summiter, for what its worth, I have an 8125 and I'm running that Cingular_RUU_WIZARD_217_AKU2_WWE.exe ROM you released. Radio version 2.07.10.
My results have been absolutely phenomenal. Not only is the device rock solid at clock speeds in excess of 270 MHz, but the battery lasts incredibly long and I have had zero dropped calls in over 2 weeks of use within a 50 mile radius.
Even though this ROM doesn't have your A2DP cab I quite frankly don't care, I'm going to have to think long and hard before I use any other ROM version, official or not.
Edit: I should also note that I'm using Direct Push which means I'm on a constant EDGE/GPRS connection. Even though I've been running this for around a week now, it has had no noticeable effects on my ability to receive or make phone calls. My sole issue with Direct Push was a lockup that would occur when I enabled WiFi, but changing the WiFi registry key "ResetOnResume" to 0 has fixed this.

just an update. i downgraded to 1.13 radio rom and direct push and all calls are fine now. I think i will leave it with this radio since everything is working great now.

Happened during Active Sync
Saw it with my own eyes! On the phone with our PM through BT800 this afternoon and was looking at the screen when Active Sync kicked in and the call immediately droped. (But I did get an email for a good price on Viagara!)
Running: MSVC, SPB Pocket Plus & push email from Exchange

For those folks that changed to a 1.X radio version, I'd like to know if your issue has been completely resolved, or if it's only improved to some degree.
I think the AS activity when a call drops may be because it opens a data connection the millisecond the radio has closed voice (when dropped for other reasons). In other words, the appearance of AS or other data activity actually forcing the voice call to drop is misleading.
If I experienced dropped calls on any significant basis I'd test more of this myself...but (un)fortunately I don't drop calls more than once a week, if that. So..I have to depend on you poor saps who can't hold a voice call to attempt to resolve. >: )

i thought it had resolved completely but i had my first dropped call last night with the same problem looking down and seeing that it dropped the call...tried to establish gprs(edge) and then went in and out of flight mode. the 1.3 seemed to have fixed it a little but not completely. with the new radio i was dropping calls within 4 mins of a call. with the new radio rom i have the only one dropped call 45 min into my call. I probably would have dropped 3 or 4 times before. I don't know what else to do to fix it.

What ROM version and radio version are the people with this problem running exactly? I think that's a good start maybe to get a scope for the issue.

I'm using "Cingular_RUU_WIZARD_217_AKU2_WWE_CF2_A2DP-fixed.exe" and have experienced many dropped calls immediately followed by no signal (searching for signal) for about a minute after dropping the call.

ROM Version
I'm using the Cingular_RUU_WIZARD_217_AKU2_WWE_CF2_A2DP.exe ROM
I'll try some tests tonight to duplicate what happened yesterday.

Another bit of information that could be helpful is whether or not you are using handsfree when your calls are dropped. This is especially important if you are using the A2DP hack or a ROM integrated with A2DP.

Clueless
Don’t know what the h*** happened yesterday. (maybe I’m seeing things….or the “flight-mode” hiccupped?)
Called to & from the phone with & w/o hands free while sending myself emails. No failures…why?? Because GPRS is suspended during phone calls. I’m sure there is a reg hack to enable GPRS during a call.

crosbyme said:
I'm using "Cingular_RUU_WIZARD_217_AKU2_WWE_CF2_A2DP-fixed.exe" and have experienced many dropped calls immediately followed by no signal (searching for signal) for about a minute after dropping the call.
Click to expand...
Click to collapse
I should note that this has occurred while on a bluetooth headset (not stereo) and also when not on the headset.

I'm using Cingular 2.26 Aku2.3 w/a2dp FULLY LOADED *BETA* **UPDATED**
I get dropped calls using a bt headset, a wired headset or no hands-free at all.
Appears to go into flight mode and back out when it occurs. I have noticed that activsync runs all on its own (i haven't synched with a pc even once)
I've had the issue on every rom i've tried recently although i don't remember what they were.

I have a question....my handset not only drops the call it soft resets about 5 mins into the call. POOF! IT is CRAZY!
Anyone having that issue?
On edit for more detail and clarity:
It even happened after I did the HTC GPRS workaround. It didn't stop until I disabled data and activesync through the comm manager
I am not having that issue now. I'm on a new rom.

My stock 8125 will do a reset, but it isn't with every call. I think I've only seen this when using hands free. I'm here looking for an updated rom to get rid of this "feature" of dropped calls and resets. Its driving me up the wall.
And yes for the basic dropped call, mine seems to go into flight mode when this happens, and yes, I see ActiveSync then running on my phone when I wasn't connected to a PC at all that day. The dropped calls happen whether I'm hands free (non stereo BT headset), or just using the phone handset itself.
This is my main frustration with this phone right now. Microsoft Voice Command (new 1.6 with BT support) fixed my other complaint in making the phone easier to use as a phone.

mfrazzz said:
My stock 8125 will do a reset, but it isn't with every call. I think I've only seen this when using hands free. I'm here looking for an updated rom to get rid of this "feature" of dropped calls and resets. Its driving me up the wall.
And yes for the basic dropped call, mine seems to go into flight mode when this happens, and yes, I see ActiveSync then running on my phone when I wasn't connected to a PC at all that day. The dropped calls happen whether I'm hands free (non stereo BT headset), or just using the phone handset itself.
This is my main frustration with this phone right now. Microsoft Voice Command (new 1.6 with BT support) fixed my other complaint in making the phone easier to use as a phone.
Click to expand...
Click to collapse
I have noticed that ActiveStink is in my tasks as a running program when I'm not connected to my PC. I think though it is because I have an exchange server. I wonder if connecting to the exchange server is what is causing the call drops?

Poor Sound Quality (Person on Other End Complains)

Hello All,
I am running Dutty's Dual Touch v1.1 Rom with radio 1.27.12.17 on my ATT Tilt. The device is brand new, 6 days old now. Whenever I make a phone call, I can hear the other person perfectly. However I have consistently heard complaints from the person on the other end of the line. They complain that they can't hear me, saying I sound muffled or far away. In some cases they can't hear me at all, and I would have to call the other person back. Sometimes they can hear me perfectly, and sometimes they cant. I'd say its 50/50, good and bad. What could be the problem?
Thanks,
thehin

I have similar problem. Sometimes people just can't hear me well, but I always can hear everyone perfectly. During the normal call it happens not very often, but the loudspeaker is almost unusable, in most cases none can here what I speak.
I have a good GSM coverage in my area, my old Nokia 6680 produced a good call quality.
I have standard ROM 1.56.405.5 (08/28/07), Radio: 1.27.12.11
I think, it is probably something in the Kaiser's hardware, because I’ve heard about similar problems from different people with totally different ROMs and radios.

Big Problem
This is a huge problem for me, it's somewhat embarrassing when people can't hear you, and you are forced to call back or call from another phone. I have full service, and have no problems with data connections. Could it be due to a constant connection????

Is your data connection active when you're on the phone? If so, try turning them off and then making calls. I think I read somewhere (or made up in my head) that the 3G connection messes with your call connection.

I expiernece the problem in both scenarios. I turned off 3G through comm manager, and it still happens. I even disabled data all together and it still happened. :-(!!!

met3ora said:
Is your data connection active when you're on the phone? If so, try turning them off and then making calls. I think I read somewhere (or made up in my head) that the 3G connection messes with your call connection.
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Click to collapse
I think it is nothing to do with the data connection, mine is mostly off, but the problem remains. Theres some cases the sound just floating, according to recipients and they just cant hear what I am saying.

If anyone DOES NOT experience the same problems, can you please be kind enough to share your ROM version, and radio version?
Thanks

Has nothing to do with ROM type. The Mic on the HTC8925 / Tilt / kaiser is located at bottom right-hand edge of the device. Although your voice sound travels through all of the bottom parts of the device, the most sensitive spot is the small hole next to the mini USB plug in. If you are holding the phone and covering the bottom part of the phone with your palm, then the person on the other side of the call will not hear you well.
To test, start HTC recorder or Resco Recorder program and while tapping on various areas of the phone surface observe the behavior of the decibel meter on the Recording program. You will then discover the most sound sensitive spot of your device.

I will give that a try. However the other night when I was talking to someone, they claimed they couldn't hear me at all, and I was coming in and out. I checked my reception, full service. No data connection, no bluetooth, no wifi, no 3G, no GPS, no apps running. I then held the phone out and talked directly into the mic, he still could not hear me. I held the phone a little farther away, still no go. One person said I sounded like i was whispering off a mountain peak.
ARGGHH :-( I love this phone, but this is pretty annoying.

thehin said:
If anyone DOES NOT experience the same problems, can you please be kind enough to share your ROM version, and radio version?
Thanks
Click to expand...
Click to collapse
You mentioned you were running Dutty's Dual Touch v1.1 Rom with radio 1.27.12.17 on my ATT Tilt. Have you tried to flashed back to the original Rom to see if you still have the same problem?

thehin said:
I will give that a try. However the other night when I was talking to someone, they claimed they couldn't hear me at all, and I was coming in and out. I checked my reception, full service. No data connection, no bluetooth, no wifi, no 3G, no GPS, no apps running. I then held the phone out and talked directly into the mic, he still could not hear me. I held the phone a little farther away, still no go. One person said I sounded like i was whispering off a mountain peak.
ARGGHH :-( I love this phone, but this is pretty annoying.
Click to expand...
Click to collapse
LOL thats exactly how the Titan sounds through bluetooth, only it so happens to sound that way. on our side of the call.

Finally!
I'm so glad to find other people suffering the same problem.
I'm battling with Handtec & HTC to try and resolve this issue, it's driving me *and callers* mad.
I've been waiting 3 months for this to be resolved and Handtec have finally agreed to replace it... but if this is a common problem, a replacement isn't likely to resolve it. £440 is a lot of money for something you can only use 50% of the time.

I also has the same problem. People sometimes just told me that they hear nothing frommy side suddently for a few seconds.
The only way to "contain" it is using Bluetooth, this way so far I never found problem any more.
ROM: 1.56.708.3
Radio: 1.27.12.11

Well my At&t Tilt is stock, i mean i havent change any radio roms or what ever, and I have the same problem, sometimes people complaint they cant hearme, I know its very anoying, but on my case its not like a 50/50, its more 75/25 (25 they cant hear) this happend on the 2 o 3 first days I had the phone, After that or the people I call can hear me, or the problem persist and they dont tell me.
I see the microphone its on the bottom of the phone, I think its because of that, when people complain I simply put it on speaker and talk directly to the microphone (but I dont know if this works ) hehe

Good morning and Happy New Year
I have had the same problem but after upgrading to Dutty's Dual Touch v2 Rom and radio 1.27.12.32 the sound is excellent, tested it yesterday and both on speaker and off speaker is very clear. My advice if you do not want to move to Dutty's v2 then at least flash the Radio to .32
Good luck

I don't have the problem. I'm using a TyTN II version with stock ROM. Got it when it came out so a few months ago.

I have the same problem, and mine is stock standard. Also tried it with and woth out 3G, blue tooth ect ect ect ect same problem.
Any Advice Anyone.

On another site, the issue was discussed and some one suggested the issue was caused by a .dll file conflict that routs or attempts to rout calls to HTC recorder program. It was also suggested to remove any recording software from the device or disable its call recording in the settings and see what happens.

I have been trying to look for a solution for that problem, Finally I decided to let go and stop using the loudspeaker option
I am trying to research this on other related forums and will get back to you if I am lucky.....

I got the same problem, but the person on the other end of the line can't hear me, with or without the loudspeaker option!!
Has anybody found a fix for this?

Tilt - at times will make a call, but no ring, no sound, and no mic!

I have an ATT Tilt with a personalized cooked ROM. I make a call which the dialer says it is dialing but I hear no ring. It then says it is connected but I cannot hear the person I'm calling nor can they hear me. I've confirmed that it does ring through to them and they answer, but we cannot hear each other.
The only way to fix it is to soft reset. Pain when I really need to make a call.
Has anyone had this problem? Better yet, anyone know of a permanent/non-reset remedy?
Thanks!
Alan

Yes indeed, sounds very familiar! My wife's tilt (stock rom) did it for a period, soft reset let it work for a little while. We called ATT support, tried everything to no avail. Received a replacement phone, all is well now.
My phone (stock rom) has done it a couple of times. Seemed to be related to lower signal strength environments like a costco warehouse. May be related to applications I have downloaded. I have a feeling Voice Command could be problematic.

I do have voice command installed as well. It would not surprise me at all if it is the culprit.

Same here on occasion (German TyTNII ROM). No voice command installed, for me not signal strenght dependent.....

same here from time to time. from what i can recall, it only happens when i am using my bt headset.

HTC have a bluetooth fix to download if you're getting problems with calls while using bluetooth.
Same problem here from time to time (no bluetooth active & no voice command though)

Funny, I have had this happen to me a few times, too. It just started about a week ago and has happend on about 2-3% of my calls. Another thing I noticed what during an inbound call, when you answer call waiting, the original party's call is not terminated (if you know what I mean).

Is anyone using Live Search when this happens? The loss of audio has happened whenever I have Live Search open, possibly with gps on, and when a call comes in, theres no audio. Im not sure if this is just a Live Search bug or a general GPS related bug, but its pretty consistent.

TILT Audio problems
I have had similar issues on my stock ROM ATT TILT (Mobile 6.1). Sometimes audio goes away (call connects without audio). I have also noticed 402 errors in browser at times (while using Edge connection). In both cases, hard power off-on fixes the problem. Very annoying issue.
I have Live Search installed, but the problem started prior to that - possibly about the same time as I installed the 6.1 update.
I'm not sure what triggers / influences the problem. I may have noticed Bluetooth device disconnecting (like when I walk away from my car's handsfree) having some influence. As an additinal input, I don't recall this problem occuring if the Bluetooth radio is disabled.
Any thoughts?

having this problem with the TOUCH PRO 2
Having problem with TP2

Bluetooth dead?

I have tried to search thru previous posts for info relating to my problem, but I haven't found anything....
I have the Tilt. I was using the bluetooth on a call, got of call, and turned off the bluetooth headset. About an hour or so later I attempted to turn the bluetooth headset on to talk but it wasn't responding. Bluetooth was enabled on my phone and the blue light was flashing but the headset couldn't connect.
I went into the Bluetooth settings and I saw my headset listed, but "Hands Free" wasn't there. I thought this was some sort of fluke, so I removed the connection and attempted to re-pair the device.
The phone can't seem to see ANY headset. I tried connecting my headset to another phone and it worked just fine.
I haven't installed any extra apps. The only thing that I have is Kaiser Tweaks - and I run that from my storage card.
I tried hard reset (a couple of times) with and without bloatware, but nothing is working. I get the, "Problem with Hardware" message or one saying that No devices were found.
Here is the info on my phone:
ROM Version: 1.62.502.0
ROM Date: 01/17/08
Radio Version: 1.27.14.09
Protocol version: 22.45.88.07H
Any ideas on what the problem may be? Suggestions??

same
i just recently started having that prob as well, cant use my motorola s2 headphones, and it won't work with my bluetooth car stereo, i'll restore and see if that happens, not something i wanna do though

roachandant said:
i just recently started having that prob as well, cant use my motorola s2 headphones, and it won't work with my bluetooth car stereo, i'll restore and see if that happens, not something i wanna do though
Click to expand...
Click to collapse
Nothing worked for me.
I am going to get another one through warranty exchange. Luckily, there is an AT&T Device Support Center in my area. I can just walk in with my device and they will give me another one. Unfortunately, they won't have any Tilts until Monday. The rep there said that people have been coming in to replace Tilts like crazy.

Firstly, people come in to replace tilt like crazy because of ID10T errors. Get it. I have customers call in wanting a new phone because their phone is not working with the internet, vice versa. Most of these problems can be fixed. You could try flashing another radio. I'm pretty sure their is a fix for it. If you want to get a new TILT all power to ya at least it'll be brand new and clean from drops etc. Hopefully.

Flash a ROM on your phone and a radio. See if that helps. You could always flash back to factory ROM.

gqstatus0685 said:
Firstly, people come in to replace tilt like crazy because of ID10T errors. Get it. I have customers call in wanting a new phone because their phone is not working with the internet, vice versa. Most of these problems can be fixed. You could try flashing another radio. I'm pretty sure their is a fix for it. If you want to get a new TILT all power to ya at least it'll be brand new and clean from drops etc. Hopefully.
Click to expand...
Click to collapse
Well, thank you for your ENCOURAGING post! I am glad there are helpful people like you around to give such helpful advice. I have flashed a new radio and factory ROM. Nothing works....GET IT??

3G Issues still - Help needed!

Hey all,
I've had my TyTn II for a while now and everything's been ok.
I recently upgraded my rom, from an old Duttys rom to a new one, since doing that my phone would not pick up signal at all - I couldn't phone and people couldn't phone me - it looked like my phone had reception but the second I went to call all the bars dropped off.
I posted on here. - It's the radio people assured me. I swapped radios. 1 million times.
Everytime, the 3g would work for a few hours and then the same problem.
I decided it was the rom. I installed a different duttys rom yesterday, and low and behold, the phone worked. Calls, tinterwebs the works.
Got home. Same old problem.
The one thing that links the roms is they're both Windows 6.1.
I'm using a MDA Vario 3 on T-Mobile UK.
Can anyone help me?

31 views - 0 replies.
No one had this before? Or any ideas? Seriously, if someone solves this I'll paypal them £20 as a thanks - it's getting on my nerves THAT much!

bazzlad said:
31 views - 0 replies.
No one had this before? Or any ideas? Seriously, if someone solves this I'll paypal them £20 as a thanks - it's getting on my nerves THAT much!
Click to expand...
Click to collapse
If you want to stick with WM6.1 do as follows:
(i hope you've got HARDSPL...)
Run the TriColor mode and install radio same as i do (signature)
when it start to restarts hold the camera button so you can boot tricolor again without loading rom.
Install your favorite ROM,
When everything is configured, run Connection setup again and restart your phone. Test it.
If it still doesent give anything it could problem with some third party apps or your device itself.
You can try my configuration it works perfectly for me.
Cheers,
Chris

Giving that a go today - will chuck you over some $$$ wonga if it works! Thanks.

I hope that everything will work fine for you. Im always happy to help.
Cheers,
Chris

Tried - No joy - but thanks - anyone else got any ideas?

I have a similar issue. On my 3rd phone now (Orange) due to phone not connecting in 3g mode to make calls. Seems to be an issue where it fails to switch automatically between GSM and 3G, although it often shows there is a network connection (even though there isn't - really anoying).
However, by turning off hsdpa it finally seems (6 hours or so) to stay connected to the network and able to make calls. Can anyone else with the same problem try this?
I don't enough about hsdpa to understand why having it switched on should make a difference, unless it changes the functionality of the radio. Suggestions welcomed.

You may have a faulty handset.
Exactly the same problem as my friend experienced with his MDA Compact 2. I tried flashing new ROMS and it seemed to fix it but in time he'd begin to suffer from a disappearing signal bar and random dropouts before, during and after calls.
You could try turning your network to GSM only and see if that makes a difference. I'm on T-Mobile and I know that last week I couldn't use my phone in 3G mode for 36 hours or more owing to a network problem in my area, gsm worked fine though.

not convinced about the faulty handset although it is a possibility.
I am starting to think that with the hsdpa enabled it somehow changes the way data and voice calls are handled.
Really could do with some opinions on hsdpa and whether enabling it or disabling it changes the functionality of the phone or the interaction with the networks

bazzlad said:
31 views - 0 replies.
No one had this before? Or any ideas? Seriously, if someone solves this I'll paypal them £20 as a thanks - it's getting on my nerves THAT much!
Click to expand...
Click to collapse
Just search a bit in the Kaiser forum, quite a few people (including me) have had similar problems. Radio hardware on some units is faulty and requires return to service center for repair.
The radio starts by not being able to send/receive calls/data on 3G while it still works on GSM, then later GSM will eventually fail too.

T-mobile have had problems with there 3G in the last week in northern Uk. I am still getting a few problems each day as you describe. I dont know, but I am assuming they are doing some repairs

kilrah said:
Just search a bit in the Kaiser forum, quite a few people (including me) have had similar problems. Radio hardware on some units is faulty and requires return to service center for repair.
The radio starts by not being able to send/receive calls/data on 3G while it still works on GSM, then later GSM will eventually fail too.
Click to expand...
Click to collapse
Still, my experience is that there maybe faulty hardware out there, but by disabling hsdpa everything is fine. I'm currently making plenty of calls on 3g network, dowloading lots of data on 3g network. My previous problems were when the handset showed it was connected to the 3g network when it wasn't able to take or make calls or download data. Before, the only thing I had tried was manually selecting GSM in the connection settings.
I'm not saying that disabling hsdpa is a good thing or a solution, just that it might help some smart person to identify what is going wrong.
Any help out there?