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Hi,
I have a very weird problem with my Tytn II, which I bought little over a week now.
People I was talking to complained they didn't hear me very good, the sound appeared to drop. It occured to me that it was happening when I used the speaker (handsfree) of the phone.
I did some testing, and this is what happens:
I (with the Tytn II) call person X, and when I and person X are talking together, person X cannot hear me, the sound on his side simply fades to nothing, until 1 of us keeps quiet. The same happens when for example sound from my car is picked up by the phone, thus resulting in the device not being usable in the car, since there's always some noise. I however on my side keep hearing person X, it's person X that doesn't hear me.
It happens with 2 sim cards, everyone I call, did a hard reset, HTC support doesn't know the problem...
I'm puzzled. Can anyone suggest anything? Or is it faulty?
Thanks
no, mine does the same thing. I got it a few days ago and when i used speaker while driving, i could hear the other person perfect, but they cant seem to hear me. It feels like half duplex. i hope this is fixable
Damn, it seems widespread then...?
Anyone who can test it?
maybe it has to do with whatever noise cancelling algorithm is in effect is mucking everything up
ziddey said:
maybe it has to do with whatever noise cancelling algorithm is in effect is mucking everything up
Click to expand...
Click to collapse
Meaning that every single device would have this, and thus mine not being faulty?
I had the same problem but remembered that there was an automatic sound function which turns down the volume when talking is too hard and turns it up when to soft. Its called microphone agc and you can find it under system configuration. Now that it's turned off my dutch htc tytn II works fine in handsfree mode. Hoop this helps you also
downnootje said:
I had the same problem but remembered that there was an automatic sound function which turns down the volume when talking is too hard and turns it up when to soft. Its called microphone agc and you can find it under system configuration. Now that it's turned off my dutch htc tytn II works fine in handsfree mode. Hoop this helps you also
Click to expand...
Click to collapse
It's already turned off :-( .
However, I just called with HTC, and they said it's because of the mic and the speaker being too close to each other, and thus it compensates.
They say every model has it however, they did a test today and the result was that it was a feature, not a bug...
Anyone here who does not have it on his device?
I have this problem all the time, both on speaker and just using the phone to my ear as normal.
People complain I am very quiet or that the sound is choppy and I sound like a robot
I used to have this problem on the O2 XDA IIs a few years ago.
Anyone else have it too? I'd like to know asap if this device is faulty, or if it's normal?
Sometimes, it seems that when I'm holding it to my ear, the sound seem to drop on the other side too...
I have exactly the same problem. People have trouble hearing me with loudspeaker switched on. Without speaker they can hear me perfectly.
I have the same problem too. Just try to disable the Microphone AGC thing and it fixes the problem. Thanks downnootje.
I have teh same problem , but I tried something and it is improved the Operation , try to minimize the Speaker volume to the minimum level and then it improes a little and it works for me ; not all the time but that is what we can do at the moment
I'm convinced now that it's a mojor problem.
Mine even got worse: since yesterday, it's happening without handsfree too, people can't almost hear me when I just hold it to my ear...
Is this a phone still, or can't it be used as such?
try enableing Microphone AGC thing, restart phone, and disable it
Me too. Juz got my set 2 days back. The other party hears my voice intermittently chop-off...
I have faced the similar problem on a particular China-made TV phone too. Tested two other units of the same model still the same. It seems to me the phone design issue, as after I changed to another model of China-made TV phone, the problem solved.
Sigh! Already got this expensive phone, think have to bear with this feature then if it is really cannot be resolved by new ROM.
same problem
i have the same problem...with my 8525 when I was on the train or in a similar noisy situation i never had any trouble with people hearing me on the other end...with the tilt i can't even carry on a conversation on the train...i called tech support and they told me to swap it out for a new one.
ziploker said:
try enableing Microphone AGC thing, restart phone, and disable it
Click to expand...
Click to collapse
I've tried that and it doesn't help! Quite sad about it. I need to use speaker handsfree especially during driving.... Don't really like to hook-up the headset or BT headset... too messy for wired headset and too tedius (charging) for BT headset...
Now that I know its half duplex it works pretty well in the car - I just wait for the other person to stop talking
Surur
I will be sending mine to HTC for a planned hardware fix as they agreed there is a defect that affects all kaiser and tilts, but NOT the MDA VARIO III. this is a known issue and is hardware related. Good news for those who havent purchased one yet. I will sell mine on ebay if they dont asign me a RA soon. I rather have the MDA VARIO III as it has 2 cams.
(doesnt your HTC TYTN2 has 2 camera's?)
Same problem here. Hope for a sollution soon!
Will call HTC too soon, so theyll have more complaints about this defect.
I am having quite an interesting problem with my Kaiser. Yesterday, after doing a hard reset on Dutty's new WM6.1 ROM, my external speaker seemed to have stopped working.
I can make calls, and hear the other party through the phone speaker, but I cannot hear my phone ring, mp3s, screen taps, or the speakphone. Basically, any sound that is supposed to come out of my external speaker does not work. Sometimes I hear crackling, and some faint distorted sound, but this last for 5 seconds, and then all sound stops. If I'm on a phone call, everything is ok and I can speak and hear whoever I am talking to, but the second I turn the speakerphone on, sound will stop or crackle then stop.
I did a hard reset, and got nothing. Reflashed the ROM, same problem. Flashed to a different radio, same problem. Then I flashed back to the original HTC ROM and radio, and still have the same problem.
Obviously, I am thinking its a hardware problem. Their weird thing is that I haven't dropped my phone or done anything different to it. It spent the entire day in my pocket. Since I'm in Canada and cannot purchase the phone here, I bought it from a third party through eBay and therefore do not have warranty. I will probably take it to a local phone repair shop tonight, but I was wondering if anyone else has had a similar problem, or if anyone has any suggestions as to how to fix it.
Any help or input would be appreciated. Thanks a lot!
Hi!
I have a very strange problem... after a while I have no ringtone (sound) any more.... I select a tune, it works ... but after a while there is no sound when a I receive a incoming call..
Sms, email sound etc are ok, but no ringtone with a incoming call....
When I do a hard reset, everything is ok for a while .... but after a xx period
its gone again ...
Suggestions ? I've done no reg tweaks etc..
Suggetions ?
I experience the same problem after disconnecting my bluetooth earphone.
Same here, "sometime" after disconnect BT stereo headset, my phone go muted. even adjust volume doesn't screen doesn't hv sound. Problem occur randomly. hard reset didn't help. I get around 10% chance to hit the problem after using my BT.
Please see my thread they are related!
http://forum.xda-developers.com/showthread.php?t=399430
so it might be a BT problem .... any solutions found ?
My phone just loses audio altogether after a period of time. I am not using BT, havent even setup a headset for use yet. MP3 plays but no sound. SMS no sound. System Event no sounds. Incoming call ringtone doesnt play. Call conversation i get no sound. I can't figure what triggers it. Phone can just be in sleep mode, i receive a phone call and no ring. Even adjust the volume sliders and then it will lose audio straight away.
Another strange audio issue i have is the Alarm doesnt work. Alarm will start to play but then device will freeze after 1 second of trying to play the alarm tone. Soft reset is the only way to fix it, after which it will lose audio again after a while. Have already done numerous hard resets and run a clean device with no programs or tweaks applied. SAME ISSUE!!!! I can put up with a laggy interface but no audio renders the phone a brick! Please help!
Someone a suggestion for the problem?
Xivius is ur problem similar to mine? Or is urs the Bluetooth issue mentioned by the others? i been running round in circles. HTC Aust told me to go back to TW. Taiwan told me call Singapore. Singapore told me to call Vietnam HTC Support cos apparently thats where my unit originates from. bought it off ebay so wouldnt know
Xivius, did you got that problem fixed?
freeza007 said:
Same here, "sometime" after disconnect BT stereo headset, my phone go muted. even adjust volume doesn't screen doesn't hv sound. Problem occur randomly. hard reset didn't help. I get around 10% chance to hit the problem after using my BT.
Click to expand...
Click to collapse
I'm now using wired handsfree, same problem happen! seems not BT, it's more related to the HTC music player?
My story is exactly the same as bds008. I have disabled the vibration as much as I know and it seems to help a little but not all together. My phone mutes mostly when I am answering a call, but also on more occasions. It seems quite randomly.
I don't use BT at all and I haven't installed anything 3th-party wise.
I want to contact HTC Netherlands about this, but as I am in the middle of moving to a new home, I haven't found the time yet. I don't want to try 1.37 because of the warranty. (And I would like to keep it Dutch....)
Any updates on this problem ? Solutions ?
xivius, i had to send my unit back, they reckon its gonna take 10 business days to test and repair, if its a confirmed hardware fault unit they will give me a replacement unit. Kinda dissapointing considering the phone can be considered Dead on Arrival. Looks like i wont see my phone for at least another 2 weeks, and i only had it three days.
xivius said:
Any updates on this problem ? Solutions ?
Click to expand...
Click to collapse
If your running an older rom then perhaps you should look into flashing the Diamond with a newer rom and see if that fixes the problem. But if you want to keep your warranty then why dont you send it back??. Get HTC to fix it or send it back to where you got it from and demand a new replacement.
REason i say this is because you posted this thread nearly a week ago and as of today...no one has a solution but yet you still have the phone??. Seriously if it was me, the phone would have gone back straight away for a replacement or refund.
Seems like it's getting more people into this problem. 1st i thought im the only one who caught in this unlucky unit. I explained in numerous forum no one seems to know the causes or what da fark im talking about. I did an update to 1.37 too and it's doesn't work either.
Yes the phone "TOTAL MUTED" randomly, particularly after conversation. Only soft reset can restore the sound. Did a few times hard reset too, won't work. Sent back to HTC last week, don't know how long it will take.
Btw i'm glad to know someone actually had this problem, too
p/s: Since i thought im the only one got such bizzare defect unit. So.....
Good to read that 1.37 doesn't bring any solution. I was hesitating to try.
Funny thing is that since I contacted HTC about the exchange procedure, my Diamond hasn't muted spontaniously anymore! it seems that it has become attached to me...
Today I've sent my Diamond to HTC (via 2call.nl) for repair ... lets hope they will give me a new one fast ...
xivius said:
Today I've sent my Diamond to HTC (via 2call.nl) for repair ... lets hope they will give me a new one fast ...
Click to expand...
Click to collapse
I've had my device for 2 days and have upgraded to 1.37. I confirm I have the same problem where the phone doesn't ring at all no matter what the settings. I haven't even switched on bluetooth yet so it can't be that in my case.
If I have "ring", no sound, the unit just flashes. If I have "ring and vibrate", the unit vibrates perfectly; again, no sound. In other words, no combination of events brings up the sound. The sound is perfect when in the ringtone selection screen though.
Since there are a few people with this problem, it may be that it's a ROM issue. Since we all got our phones from different places at different times, it's unlikely to be a manufacturing fault...
Here's hoping for a solution from someone ....
Regards,
Gary.
Folks,
I've just discovered the following thread:
http://forum.xda-developers.com/showthread.php?t=399430&highlight=Ringtone
In post #30, I found the answer to my problem
Basically, I didn't realise that the HTC volume control manages Windows and PHONE volume seperately (why the heck can't they put both on the same screen like with the WM volume control )
I really hope that others with the same problem in the thread can fix their problems with this!
Regards,
Gary.
Gary, glad to hear ur problems been fixed. I had my phone 3 days and its been sent back to HTC taiwan, they gonna take 2-3 weeks to get it back to me apparently. I checked out the thread you are talking about, obviously i can't test it now, but im sure it shouldnt make a difference if you use HTC volume control or the windows volume control. And yes i did know thw HTC one can control either phone or system separately. Basically i could get the phone to fault and lose sound just by sliding the HTC volume slider up and down, or when it did fault, sliding the HTC volume slider and setting it to vibrate and back up again made no diff, so i dont think it has to do with this? Hopefully my replacement or maybe even repaired unit dont have the same prob. Maybe those that have the prob and still have the phone can test out the suggested fix and report.
I need help. My tytn 2 's earpiece/speaker is dead suddenly. I just remember I receive a call in the morning which is still working fine. Then suddenly in the afternoon it's totally dead. I still can use the loud speaker or headphone, but the main primary speaker is dead.
I have perform several hardreset, and flashed the new radio and finally a new ROM.
Is there anything I can do ?
same problem occured a month before... does anybody know how to deal with that?
u still haven fix it? I tried everything, drain the batt, flash diff radio, flash the rom.....
It should be a hardware related problem
The problem is... earpiece speaker. I've opened the phone and found that one of speaker's legs is broken.
Oh no! Yeah my phone does the same thing now.
Flashed a new radio and rom....Hard and soft reseted...still no sound in call but only on speaker..
I was really hoping it was a software related issue. Does anyone else have experience with this?
It normaly is hardware issue. But that is no bigger problem. Just get a new earpiece for some $ in the web open your Kaiser and exchange them. It isn't a realy hard work but you should know some basic things about your Kaiser so that you don't do something wrong. There is information on how to change the earpiece in the service manuals of some devices. Maybe that helps too.
hd7 the sound is off speaker what can i do, please help me if you have cod or something like that
This happens to me alot just reboot it ...
i.am rebooted but not working at all
agamy_80 said:
i.am rebooted but not working at all
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Click to collapse
Hi agamy, I'm having the same problem and rebooting the phone doesn't help either.
Were you able to find a solution?
Do you guys still have this problem? Figured out a fix? I don't have one but this guy I know does. Thanks!
Yeah, return it if the speaker keeps shutting off. Mine was doing the same thing and I just called the tmobile and they're sending me another one (actually my second replacement as the other one had serious software glitches).
Ok I will let him know. Thanks!
I've had the same issue with mine for about 2 months. The speaker was working fine then every now and again when I would type it would get very loud then cut off for me, Wouldn't not turn on for anything. last night it started to work but only at 1 on volume. I turned it up to half way and was excited that it worked again, kept locking and unlocking getting messages etc. Then I went to go type and boom! speaker went out again, now I'm left speakerless yet again. I don't ant to get a replacement yet because I have a skin case on it and I would have to pay for another when I get the new one. I've never ever had any issues with speakers on any other phone I've had so I'm quite disappointed.
i now am experiencing the same problem. while playing a game (assasins creed) the speaker just died down on me. at first i though it was just the game. tried other games and zune,none of them have sound. done with reboot and restart,unfortunately still no volume. im stuck with an expensive phone wihout volume,another unfortunate thing is,i cant even have it replaced since i bought it in ebay.
i hope somebody will have a fix to resolve this issue
cheerio
I had the same problem and after a week or so everything is back to normal.
just had mine fixed.sound is back audio is as great as when i received the phone.im just worried if the same problem would occur. it took two days for htc service center here in the philippines to fix it.
:-( I have the same issue, I was playing music and the speakers dead!!! I don't even touch the phone......the speakers only stop working without any reason. Somebody can fixed that problem? Because I'm in Ecuador and here we don't have an HTC repair center.
I have similar problem with speaker, volume is stable but not loud enough. I am not sure if it is a software problem or hardware one.
Regards
try reset, or flash rom with higher version.
Maybe the sys bug.
I have the same problem! Hard-reset and flashing a newest rom doesn't help! I think this is hardware problem(
Somebody knows, where it is possible to find replacement speaker for it. And where I can find service-manual? Thanks!
My speaker just went dead as well. Highly annoying because the phone's useless as an alarm now. Traveling abroad at the moment, so might not even be able to get it fixed...
Hi guys,
I had the same speaker problem on my brand new brand new HD7 a while back. Back then i used to use the alarm and snooze a lot. After a couple weeks of alarm going off and snooze, the speaker gone mute. This is a wide spread problem HTC Window7 phones, especially this HD7 model. I tried everything from sound enhancer app to flashing custom ROM, but could not find any solution. So i let it sit for like 4 months until that one night i decided to mess around with it again. It was 2 in the morning so it was really quiet. That was how i found out that the speaker was still working but only output really little sound or static even if i had the volume at max.
So just a wild guess, i googled the part for the speaker and how to dissemble the damn thing. It's pretty easy and i happened to have a broken g1 which had the same loud speaker with the HD7. So i switch them out and voila, i got the sound back.
I was so excited so i tried everything that output sound on the phone. Everything worked out fine for like ... 2 days! Speaker went out again! During that 2 day, i was doing a lot of music, video, games . But i noticed things get really glitchy during keyboard clicking and and snoozing off the alarm.
So i'm pretty sure the G1 speaker is dead again. So i went on ebay and bought a brand new OEM speaker for the HD7 for 4 bucks (G1, G2, HD2, and some other models use the same one. Check the picture). 3 days later and another trip to the inside of the phone, It sounded loud and clear again. This time i completely avoid the alarm and keyboard clicks. I have got sound for almost 2 month now.
So if you don't have sound. Hold the phone to your ear and play something. If you hear hiccups, little sound, or static coming out then it's not a software problem. Replace the speaker and avoid using the alarm and keyboard clicks.
Hope this solve your problem.
this happened to mine for a while until eventually it gave up and had to be returned to be fixed... luckily it was 11 months old and still in the initial 12 month warranty... speaker replace and now all is fine.
If yours is going and it's still in a warranty period, I'd return it to where you got it from.
"The Fonz" Method
Not a real great fix, but I fixed my wife's phone by hitting the top of the backside of the phone pretty hard with the palm of my hand (or set it down hard on a table). It was working for a few weeks and we were sitting at the dinner table one night and I set it down, and it worked for a second. Then I thought, "Maybe if I hit it harder it will come back on." And it worked! Probably a loose wire or something.