Related
Has anyone else experienced this problem.
Although the phone shows it is connected to the Orange network quite often voice calls to the phone go straight to the voicemail, it seems that the phone is taking so long to process the call that the network assumes it is switched off and then diverts the call to the voicemail. a text then arrives notifying me of a missed call. Any ideas.
Incidentally I put the sim card back in my Artemis and everything worked OK
alanwesty said:
Has anyone else experienced this problem.
Although the phone shows it is connected to the Orange network quite often voice calls to the phone go straight to the voicemail, it seems that the phone is taking so long to process the call that the network assumes it is switched off and then diverts the call to the voicemail. a text then arrives notifying me of a missed call. Any ideas.
Incidentally I put the sim card back in my Artemis and everything worked OK
Click to expand...
Click to collapse
I too, seem to experience the same issue.. :\
It only seem to occurs after a while that the phone is in "extended sleep mode" (aka press the power key).
Now I'm trying a few things, I've switch the phone to GSM only network to see if THIS might be the issue... but if someone knows anything about this I'd be more than glad to be able to fix the issue
By the way my Kaiser is unbranded, the original HTC one!
You say you get a text re missed call, as opposed to a missed call notification. That would normally mean that the network couldn't see your phone - as normal internal missed calls (ie where you didnt asnwer) wouldn't send a text but would use an internal missed call counter.
So... do you have really weak 3g signal where you are and although the device thinks its connected, it isnt really?
Or is your device faulty...
unwired4 said:
You say you get a text re missed call, as opposed to a missed call notification. That would normally mean that the network couldn't see your phone - as normal internal missed calls (ie where you didnt asnwer) wouldn't send a text but would use an internal missed call counter.
So... do you have really weak 3g signal where you are and although the device thinks its connected, it isnt really?
Or is your device faulty...
Click to expand...
Click to collapse
Well I can say for me that the signal is always allmost full bars.
and I get txt msg saying either I have missed a call or that I have a new voicemail msg (Those are service provided by my carrier) So it's NOT "missed call notification" by WM.
So the network can't see your device when its trying to route a call to it...
Have you tried the device on GSM only? (settings, phone, band, change it from auto to gsm) to see if its a 3g network problem?
unwired4 said:
So the network can't see your device when its trying to route a call to it...
Have you tried the device on GSM only? (settings, phone, band, change it from auto to gsm) to see if its a 3g network problem?
Click to expand...
Click to collapse
Yeah that's what I mentionned earlier, so far it seems to be okay.
But what could cause this? The device switching between the networks?
I've got it as well, but I have to say I have experienced this on the Wizard also, and that's not a 3g phone. Also had it on the Universal, and that's why I used a Tornado for a year as it didn't occur on the smartphone version of WM5.
I had high hopes of such bugs being ironed out in WM6.
I use the power key to put it in standby, as I didn't want to leave the screen using power whilst it decided to go into standby by itself. Is this extended sleep/standby that I am activating the wrong thing to do? What should we do to get it into a light sleep?
Joe
joebongo said:
I've got it as well, but I have to say I have experienced this on the Wizard also, and that's not a 3g phone. Also had it on the Universal, and that's why I used a Tornado for a year as it didn't occur on the smartphone version of WM5.
I had high hopes of such bugs being ironed out in WM6.
I use the power key to put it in standby, as I didn't want to leave the screen using power whilst it decided to go into standby by itself. Is this extended sleep/standby that I am activating the wrong thing to do? What should we do to get it into a light sleep?
Joe
Click to expand...
Click to collapse
Well I dunno if it's cause by that, but this settings is located in the Power options of the setttings pannel... in the advanced tab you can tell it tu activate it or not and after how long u want it to *turn off the device* (which is what I call gently the "extended power saving")
Just spoke to Orange, apparently the 3G network went down yesterday this coincided with us getting the 3 tytn's so has probably made the problem worse. We were going to send the phone back under the 7 day return policy but have now decided to change them onto the gsm network as suggested by orange and see what happens when the 3G network re-appears.
I had the exact same problem with my Hermes on Orange about 14 months ago - just for a couple of weeks - as they were having network issues on 3g in my area.
3G masts are quite temperamental and if your local 3g provision keeps failing, they will replace them.
I haven't had any repeats of the problems for over a year.
The only annoying things about having to switch down to GSM are 1) no simultaneous data and voice, 2) slower surfing over GPRS and 3) you will get used to the massive battery life increase and switching back will hurt!
unwired4 said:
I had the exact same problem with my Hermes on Orange about 14 months ago - just for a couple of weeks - as they were having network issues on 3g in my area.
3G masts are quite temperamental and if your local 3g provision keeps failing, they will replace them.
I haven't had any repeats of the problems for over a year.
The only annoying things about having to switch down to GSM are 1) no simultaneous data and voice, 2) slower surfing over GPRS and 3) you will get used to the massive battery life increase and switching back will hurt!
Click to expand...
Click to collapse
Just now I had a second round of this problem at work, and I had the same thing yesterday here. Very f***ing frustrating and since the primary function of a phone is to make calls, it's particularly ****e that it doesn't do it well.
No calls and only one out of 6 SMS's were delivered. I had to do a soft reset and then I had two voicemails and 5 unread SMS's pop up.
If the calls/SMS's were retrieved after a soft reset does this mean that it's the phone and not the transmitter? I use my phone for work and this is becoming a real problem.
I can foresee this phone being off to HTC for 'repair' getting a new unit, flogging it and going back to WM smartphone edition.
No - it sounds like a network issue.
Switch to GSM for a week. Then switch back and it should be fine.
unwired4 said:
No - it sounds like a network issue.
Switch to GSM for a week. Then switch back and it should be fine.
Click to expand...
Click to collapse
Yeah, I did some searching on the subject and saw it occurred on many different WM phones, and switched it to GSM only.
It didn't fix it, and it simply wouldn't ring. I checked by calling from a colleague's phone and it displayed: 'warning active call divert on' or something like it.
I was most pissed off, as per my previous post.
When I got home, I activated (via network codes) call divert to my car phone number, then sent the cancel network code to deactivate it.
Tested via home phone and it rang. It was active (screen on) and rang withing one ring on the home phone. So I pressed the power button and tried it. Same result, imperceptibly slower if it was slower.
I work in a pre-fab unit made from corrugated steel on top of a hospital (obviously some sort of rapid office space 'solution'), and whilst I get 2 to 4 bars of 3G in there, and seeing the issues whilst on GSM only, I am totally and utterly confused as to the cause of the problem!
The Kaiser is however, on probation. For now
Cheers,
Joe
joebongo said:
Yeah, I did some searching on the subject and saw it occurred on many different WM phones, and switched it to GSM only.
It didn't fix it, and it simply wouldn't ring. I checked by calling from a colleague's phone and it displayed: 'warning active call divert on' or something like it.
I was most pissed off, as per my previous post.
When I got home, I activated (via network codes) call divert to my car phone number, then sent the cancel network code to deactivate it.
Tested via home phone and it rang. It was active (screen on) and rang withing one ring on the home phone. So I pressed the power button and tried it. Same result, imperceptibly slower if it was slower.
I work in a pre-fab unit made from corrugated steel on top of a hospital (obviously some sort of rapid office space 'solution'), and whilst I get 2 to 4 bars of 3G in there, and seeing the issues whilst on GSM only, I am totally and utterly confused as to the cause of the problem!
The Kaiser is however, on probation. For now
Cheers,
Joe
Click to expand...
Click to collapse
Hmmm really weird! keep us posted on your experiences
Hi All
I'm not able to make calls / receive calls properly. At least one call out of ten is not connecting at all.
I have tested my operator (SIM-card) and there is no quality issues. I live in city area and even though there is three signal bars on my phone, the Diamond is not able to connect.
Do you have same kind of difficulties to make or receive calls? I'm just wondering do I have lousy cell phone unit or is this common problem?
What is the latest radio sw version? Could it be the fix?
Best Regards,
Illodin
Try turning off 3g so it only uses grps\edge.
My p3600 used to "disconnect" from the network when 3G was enabled.
Not sure if this was a phone or operator bug.
This worked for me...
I had a problem similar to this when I first got my Diamond, literally the next day i was trying to make a call to my Voicemail and it wouldnt connect. I noticed that the signal strength was behaving very erratically. One sec it was 3 bars, then it was none, then the G symbol disappeared and then displayed a cross, then an H appeared, and this just kept on happening.
After reading XDA Developers and looking around the forum, I decided to turn of HSDPA so I no longer have my phone searching for the H. I have 3G and GPRS when needed and this does fine for me.
Just a workaround at the moment as im hoping that a new RADIO version will be released soon so I can turn this on again, but to be honest I dont really need it.
To turn off HSDPA, Goto START and then SETTINGS and then select the CONNECTION tab. Select the first icon, ADVANCED NETWORK and then untick the TURN ON HSDPA box.
I just find this works for me, and everythings fine now.
Hope this helps!
Hi Hallatore and Tomchap
Thank you for your info
I'll test the approuch you descriped. It's good to find that kind of solution.
But I think it is not good enough for me. I bought this device because the fast Internet connection. And without HSDPA it is not fast I think that the device with the price ticket +500€, should work better (parallel) with these features.
//Cheers,
Illodin
I have an Orange branded TyTn II, and it never connects up to 3G even though the area i live in is well covered by 3G.
It mostly stays on G. It has changed to E (EDGE) on occasions but thats it.
I am from the UK and live in the yorkshire area.
Anybody got any ideas, or do i need to speak to Orange?
Thanks
ahanson said:
I have an Orange branded TyTn II, and it never connects up to 3G even though the area i live in is well covered by 3G.
It mostly stays on G. It has changed to E (EDGE) on occasions but thats it.
I am from the UK and live in the yorkshire area.
Anybody got any ideas, or do i need to speak to Orange?
Thanks
Click to expand...
Click to collapse
Did u check the band settings in settings/personal/phone?
I went into the settings and it says it is set to Auto.
So i would presume it would pick upthe best signal?
ahanson said:
I went into the settings and it says it is set to Auto.
So i would presume it would pick upthe best signal?
Click to expand...
Click to collapse
Yes, at least that is doing in my case.
If that is the case any other ideas as to what it could be, and why the phone does not detect 3G?
Thanks
ahanson said:
If that is the case any other ideas as to what it could be, and why the phone does not detect 3G?
Thanks
Click to expand...
Click to collapse
Where are u from?
Go to commanager and check if there is 3g turned on.
Did u try to search this forum?
Check my first post for location.
In comm manager there is no option for 3G, the only other choice i can see is data connection, and i cannot turn this on.
The Connection button is only used to disconnect active data connections.
I ,along with some friends, have also been having problems with Orange's 3G the last few days (I just came back to the UK so I'm not sure how far back the problem started - my friends say its been like this for at least a week). Not sure if it is related though. Oh, I live in Essex.
ahanson said:
Check my first post for location.
In comm manager there is no option for 3G, the only other choice i can see is data connection, and i cannot turn this on.
Click to expand...
Click to collapse
U can install advanced config tool, and there under menu u can choose the layout of the commanager(there u can put the 3G button on the screen). But it could be the above mention reason.
My problem just got more complicated.
Have a look at this thread: http://forum.xda-developers.com/showthread.php?p=2606166
Hi alt236,
The strange thing is my unit has recently come back from repair, and the main board has been replaced, under warranty, because of a dodgy ROM flash, and the 3G still does not work.
Weird.
Have you tried with a different SIM card?
Ok, I just had a chat with Orange support. Thankfully I got a pretty helpful guy
Anyway, according to him, Orange does not fully support 3G yet (at least not officially) as only about 50% of their masts are 3G enabled. This means that they get network congestion problems causing devices not to connect or drop connections unexpectedly.
His advice was to try to connect at different times of the day, and to force the connection on the Kaiser (not to set it to auto).
As I live in an area with 4-5 3G masts immediately around me (yes, I know I will die from cancer ) its a bit weird for me to be unable to connect, but I'll give it another go, at a unsociable hour (4 in the morning for example) and see what happens then.
He did ask me if I wanted to get my phone tested though, so if it doesn't work tonight, I'll send it off and hope for the best.
Nice One alt236, that would explain the lack of 3G.
I will give it a go at different times of the day and see what happens.
Thnx
No luck with my overnight test.
I passed by an Orange shop in town this morning and I spoke with one of the staff members there.
He proposed that before I ship it out, I should call 156 which is technical support for data enquiries (MMS/WAP & WEB/Email) and PDA's as they can see what my phone is actually trying to do when connecting and push updated settings to it.
I've tried calling a couple of times today, but the queue is too long. I'll post back when I have news.
i have the exact same problem, please let me know what orange have to say!
Hi all,
I am using my Diamond on the UK Orange network and am having constant problems with the data connectivity over GRPS/3G. I have the phone synced to our Exchange server and also have an IMAP email account. It is set to use push but I often find the active sync in "waiting for network" mode rather than connected. If I keep hitting "sync", it will eventually connect and get my mail. I also find frequently that Opera times out and my IMAP mails fails saying it cannot "connect to server". Other times I can see the data connection restart or just go missing. I thought it was just my handset but after looking at a few collegues with Diamoinds, also on Orange, they seem to have similar issues. I'm going to bring this up with Orange but wanted to see if anyone had any ideas.
We are all running the official Orange 1.93 Rom. (With us having replacement insurance I am not keep on flashing a non official ROM via HARDSPL. I've had four Diamond already due to various faults!)
Any advice would be appreciated. data is a business critivcal function for us and currently either Orange or the Diamond are letting us down.
Thanks!
Steve
stevebuk said:
Hi all,
I am using my Diamond on the UK Orange network and am having constant problems with the data connectivity over GRPS/3G. I have the phone synced to our Exchange server and also have an IMAP email account. It is set to use push but I often find the active sync in "waiting for network" mode rather than connected. If I keep hitting "sync", it will eventually connect and get my mail. I also find frequently that Opera times out and my IMAP mails fails saying it cannot "connect to server". Other times I can see the data connection restart or just go missing. I thought it was just my handset but after looking at a few collegues with Diamoinds, also on Orange, they seem to have similar issues. I'm going to bring this up with Orange but wanted to see if anyone had any ideas.
We are all running the official Orange 1.93 Rom. (With us having replacement insurance I am not keep on flashing a non official ROM via HARDSPL. I've had four Diamond already due to various faults!)
Any advice would be appreciated. data is a business critivcal function for us and currently either Orange or the Diamond are letting us down.
Thanks!
Steve
Click to expand...
Click to collapse
Hi i am on orange in nottingham and i am having the same problem i am running a offical HTC rom 1.93 and i cannot get online just keeps cutting out the data connection, if you call orange and get an answer please PM me as i need this fixing cos its getting bad now no internet on my diamond
Thanks
YIPPY me 3!! i thought it was just me with 3G problems!!
i'm also having issues making video calls and surfing the www via the 3G on orange i have looked and looked for settings concerning 3G and it's coverage and i'm drawing a blank.
i've called orange too and was told there should be no reasons as to why i'm having so many problems with it, as all things were normal and correct as far as they could tell and my location nottingham has 3G masts all over infact i was in the middle of 3.
i was wondering what effect changing the network type would have from auto to GSM/WCDMA and changing the GSM/UMTS band from auto to one of the others listed (too lazy to type them all out )
are there any tweek tools out there which can booost the signal reception?? it does my nut in to see the 3G icon flash up and disappear as soon as i try to use any of the 3G functions..
I've been getting this problem the last week or so too. Very odd as it used to work perfectly.
nlnasty said:
YIPPY me 3!! i thought it was just me with 3G problems!!
i'm also having issues making video calls and surfing the www via the 3G on orange i have looked and looked for settings concerning 3G and it's coverage and i'm drawing a blank.
i've called orange too and was told there should be no reasons as to why i'm having so many problems with it, as all things were normal and correct as far as they could tell and my location nottingham has 3G masts all over infact i was in the middle of 3.
i was wondering what effect changing the network type would have from auto to GSM/WCDMA and changing the GSM/UMTS band from auto to one of the others listed (too lazy to type them all out )
are there any tweek tools out there which can booost the signal reception?? it does my nut in to see the 3G icon flash up and disappear as soon as i try to use any of the 3G functions..
Click to expand...
Click to collapse
i would say that it is an orange problem and them being them dont want to admit it cos it would proberly cost them customers and money
Problem with Diamond GPRS
Hello all,
I live in Tehran, Iran and I use Irancell network operator.
GPRS is available in this network and I could use it on my old cell phones such as SonyEricsson W810 and Nokia N81. But now I have HTC Touch Diamond and when I try to connect it to GPRS it tooks a long time to connect, showing "Connecting" but after a while it cannot connect!
Everything is OK, all settings, etc. I called Irancell but they say your phone is not compatible our network!
I think there must be a way to use this networks GRPS on my Diamond!
The first reason that made my buy this cell phone was its Internet capabilities...
and I know this networks use the same settings as South Africa Network Operator.
If anyone can help, please tell me.
Thanks.
Sounds more like a network problem than a handset problem imo. I hope I am not tempting fate but I have not had any problems with data connections on UK T-mobile. That said, I get a weaker signal than I do on my old MDA Compact III handset so I think part of the problem could be the internal aerial
The bottom line for me is that the Diamond is a good but flawed phone. ****e battery life and too clever, compact, aestheticaly pleasing for its own good
You get a very quick GPS fix for Google maps and sat nag though
Apologies for going off at a tangent
I'm on Orange, also in Nottingham and have been having this problem for the last week or so too.
Must be a network problem. I have to tap on the "H" connection icon, tap Disconnect and try again.
Edit:
Viffer800 said:
...The bottom line for me is that the Diamond is a good but flawed phone. ****e battery life and too clever, compact, aestheticaly pleasing for its own good
You get a very quick GPS fix for Google maps and sat nag though
Apologies for going off at a tangent
Click to expand...
Click to collapse
I agree that it's flawed, the biggest problem being battery life. The next biggest problem is that TF3D seems to be incredibly poor and half-finished. My solution is not to use it, that way you have a normal old-style WM phone but smaller, sleeker and faster with a VGA screen. HTH
Im all good here
nlnasty said:
YIPPY me 3!! i thought it was just me with 3G problems!!
i'm also having issues making video calls and surfing the www via the 3G on orange i have looked and looked for settings concerning 3G and it's coverage and i'm drawing a blank.
i've called orange too and was told there should be no reasons as to why i'm having so many problems with it, as all things were normal and correct as far as they could tell and my location nottingham has 3G masts all over infact i was in the middle of 3.
i was wondering what effect changing the network type would have from auto to GSM/WCDMA and changing the GSM/UMTS band from auto to one of the others listed (too lazy to type them all out )
are there any tweek tools out there which can booost the signal reception?? it does my nut in to see the 3G icon flash up and disappear as soon as i try to use any of the 3G functions..
Click to expand...
Click to collapse
I have a orange Diamond and live in cheshire, i have never had one problem with connecting to data services, always get a strong signal.
My phone is running duttys rom 2.3a (there are newer virsions, time of writing 2.7rc2) and the latest radio BS14, That radio is very quick at switching from Gprs, 3G and HSDPA, it has also increased my signal strenth a tad. its worth looking at that.Other than changing these, knowing orange it could be there network, it happens from time to time.
i have considered flashing my phone with a new ROM but since i've never done this type of thing before, i'm worried i'll end up creating a nice looking paper weight and with all the ROM's out there how do know which is best??
wrong answer edit.
hi i have a touch diamond orange variety and when i travel to scarborough uk i dont get calls and will just get a txt 2hrs late saying missed call and i cant send msgs out.
ive tried my htc tytn 2 and thats the same and i tried my bros omnia and thats the same.
i was wondering if anyone else had same problem either in scarborough or anywhere else on orange uk?
ive tried numerous different radios etc
thanks for any help
rich
I'm on Orange in the UK and swapped to 3G as soon as I did I couldn't make any calls, turned out all my Phone settings were changed. On the services tab check Call Barring, Call Forwarding etc. I've gone back to my old sim only because the receiption for 3G was rubbish in my area. Hope you have better luck. tallen3
What do Orange have to say about it?
They blamed the phone, I managed to change the settings myself, Orange were less than helpful but probably about average for a phone company.
I was asking the OP!
But yes, unless you can actually see the mast with your naked eye 3G reception is a known issue with the Diamond. I have set mine to GSM only.
allenf said:
But yes, unless you can actually see the mast with your naked eye 3G reception is a known issue with the Diamond. I have set mine to GSM only.
Click to expand...
Click to collapse
Orange 3G works fine for me without seeing the mast - even indoors. But that can't be the problem because if 3G reception is to weak or not available then it should revert to GPRS or Edge automatically and will still allow calls.
To the OP - is it all of Scarborough or just particular parts? Does it happen anywhere else in the UK?
peterc10 said:
Orange 3G works fine for me without seeing the mast - even indoors. But that can't be the problem because if 3G reception is to weak or not available then it should revert to GPRS or Edge automatically and will still allow calls.
To the OP - is it all of Scarborough or just particular parts? Does it happen anywhere else in the UK?
Click to expand...
Click to collapse
The problem I have with 3G on my Orange Diamond is that although the phone just clings onto 3G indoors (about 1 mile from the nearest 3G mast) it drops down onto GSM as soon as I make a call - with associated momentary call interference - and drains the battery a lot quicker on standby (I'm syncing with Exchange every 15 mins 07:00-17:15 Mon-Fri).
If I'm 50 yards away from the mast I get HSDPA, which is handy when I'm in my car queueing at the tip, not...
hi i finally had a call from orange they now say its scarborough that doesnt have enough 3g masts and they have planning permission in for some more.
its strange everywhere else is fine even when i have lower 3g signal than scarborough.
they recommend i leave my handset on auto which doesnt work so was told everytime i go to scarborough manually turn phone to 2g.
not a perfect soloution, and i wonder why scarborough is like that? ever since they activated the hsdpa.
thanks for all the comments and suggestions.
If your phone won't auto switch between the two then it is faulty and Orange should sort it out shouldn't they? Or is it not their phone?
peterc10 said:
If your phone won't auto switch between the two then it is faulty and Orange should sort it out shouldn't they? Or is it not their phone?
Click to expand...
Click to collapse
well it does switch between but i have a two bar 3g signal and it doesnt work for calls as explained and therefore wont switch to 2g.
thanks for all your help btw its not just my fone its most win mobile fones that my family and friends have.