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laptop no longer recognizes tilt or tytn; changed usb cables; rebooted both devices and laptop; no go..
mssg I get is "one of the usb devices attached to this computer has malfunctioned. and windows does not recognize it"; any suggestions; cannot sunc nor tether via ISharing.
tia
a in yul said:
laptop no longer recognizes tilt or tytn; changed usb cables; rebooted both devices and laptop; no go..
mssg I get is "one of the usb devices attached to this computer has malfunctioned. and windows does not recognize it"; any suggestions; cannot sunc nor tether via ISharing.
tia
Click to expand...
Click to collapse
Hi
First of all try to reinstall Microsoft ActiveSync, than in the ActiveSync options, in your device, be sure that in "Connections..." setting "Synchronize all PC by this connection" is checked and below "USB" showed!
Otherwise, if your device, when connected to the PC, also doesn't charge (if you have this option enebled on your PDA!) there is some problem on your PC settings concerning the USB! Try to connect to someother PC to test it!
Ciao
thx...
@[email protected] said:
Hi
First of all try to reinstall Microsoft ActiveSync, than in the ActiveSync options, in your device, be sure that in "Connections..." setting "Synchronize all PC by this connection" is checked and below "USB" showed!
Otherwise, if your device, when connected to the PC, also doesn't charge (if you have this option enebled on your PDA!) there is some problem on your PC settings concerning the USB! Try to connect to someother PC to test it!
Ciao
Click to expand...
Click to collapse
hello there, first n foremost thanks for your input!
Before trying out your possible solution i tried to connect and for some reason i was able to connect via the device today...??!!
i really dont know why, but will try your soln if this situation reocurrs.
NB: this happenned to me twice in the last 3-4 months, n i never figured out the cause ??
any other advice or ideas gratefully accepted.;
its probably the same as me and loads of other people - the pins have bent on your usb connector - probably caused by using non standard chargers and usb leads. Its been widely reported. The non-standard leads have too much space around them when plugged in and wiggle causing the connector on the tytn II to bend. Try using the lead which came in the box and see if it helps. and try using the charger that came with it too.
Can bent pins be fixed?
Hello -- I'm one of those people with a non-recognition problem. Is it possible to fix the bent pins? My problem seems to have begun around the time I lost my original USB cable. Now, all the cables I have -- ones that have been specifically sold to work with my HTC Tilt -- have the symmetrical, sort-of-trapezoidal mini-usb connection, rather than the rectangle-with-one-corner-cut-off shape of the original cable. I should say these cables do charge my device, but none of my computers recognizes it as a USB device.
Help?
Thank you,
J. Georgia
bent pins continued
I should add that the charging cable that originally came with my phone has the same connector shape, so I'm not sure what's going on.
USB Device not recognised
This is known to happen at times win Windows, and not just for the TYTN2 but a myriad of devices.
The fastest fix for this:
Reboot ur PC/ Laptop.
If this Doesn't help - Then add in a reboot for the TYTN 2 also.
The problem will go away for some time.
I know its annoying, but this is way faster than troubleshooting for contacting MicroShaft Support.
axeman said:
This is known to happen at times win Windows, and not just for the TYTN2 but a myriad of devices.
The fastest fix for this:
Reboot ur PC/ Laptop.
If this Doesn't help - Then add in a reboot for the TYTN 2 also.
The problem will go away for some time.
I know its annoying, but this is way faster than troubleshooting for contacting MicroShaft Support.
Click to expand...
Click to collapse
Unfortunately this is no soution for me. I seem to have this problem as well, since about two weeks.
I use two notebooks (Dell & Acer) and both do not show any activity when connecting my Kaiser to the original USB cable. The device is not even switched on when I connect it, nor does this happen when I connect it to the (original) cable in my car, which did work before.
Charging works fine, both in the car and when connected to both notebooks, but no Sync at all.
I have tried another USB-cable with the same result, so I suspect some hardware-problem causing me to be unable to copy files between my notebook and my phone and worse, rendering me unable to flash a new ROM onto it.
Who knows what to do next?
I am mystified, too. USB Charging and audio connections work. I have rebooted my computer and done a soft reset on my phone several times, to no effect. I uninstalled and reinstalled Windows Mobile Device Center. Still nothing at all via USB. Once, yesterday, I somehow got a Bluetooth connection long enough to sync, but haven't been able to since then. Even then, Windows Media and AudibleManager couldn't see the phone. The really weird thing is, I can see the phone connection in my Bluetooth manager, but even with all the proper boxes checked, I can't sync. When I try from my device, I get an empty progress box which disappears after a fraction of a second. When I try from my computer, it says the device is not connected, but doesn't give me any option to connect.
Would a hard reset help?
If so, would returning an unlocked AT&T Tilt to factory defaults lock it back up? And what do I do if it does?
Please help!
J. Georgia
I have had similar problems with my touch pro in the past, even bluetooth internet sharing eventually gave up the ghost.
I tried a myriad of leads and then eventually reinstalled active sync- which did the trick.
USB sync not working
[email protected] said:
I am mystified, too. USB Charging and audio connections work. I have rebooted my computer and done a soft reset on my phone several times, to no effect. I uninstalled and reinstalled Windows Mobile Device Center. Still nothing at all via USB. Once, yesterday, I somehow got a Bluetooth connection long enough to sync, but haven't been able to since then. Even then, Windows Media and AudibleManager couldn't see the phone. The really weird thing is, I can see the phone connection in my Bluetooth manager, but even with all the proper boxes checked, I can't sync. When I try from my device, I get an empty progress box which disappears after a fraction of a second. When I try from my computer, it says the device is not connected, but doesn't give me any option to connect.
Would a hard reset help?
If so, would returning an unlocked AT&T Tilt to factory defaults lock it back up? And what do I do if it does?
Please help!
J. Georgia
Click to expand...
Click to collapse
I've had the same problem with my first Tilt. There's multiple threads that detail this known problem. Some seem to be due to bent pins, some are general hardware failures (possibly the USB controller). There are some HardSPL images out there that have a "force usb" option enabled. This never worked for me, but it might be worth a shot for you.
...a word of warning....
If you end up reflashing your phone (via MicroSD) and the flash goes bad, you may be stuck, as many of the solutions for repairing a bad flash require you to USB sync. My first Tilt was a victim of this after a bad stock ROM flash that left my device without audio, and unable to flash via MicroSD.
replace usb board
you need to replace your usb board. It will run you less than $10 if you do it yourself. you can get the board on ebay
really? 4 years later?
Hello everyone,
I'm having a problem with my Diamond. When I attach it to a USB port nothing happens. No 'hardware found sound' or what so ever.
I tried several other pc's with no result. It does charge when it is connected and the phone asks whether it needs to be in USB mass storage mode or in Active sync mode. I havent found anyone with the same problem so I'm afraid it is a hardware failure?
I tried:
-Soft/Hard reset
-Several computers/usb ports
-Disable Advanced Network capabilities
Does anyone have some tips that I haven't tried already that could help me out?
Thanks for your time!!
Disable Advanced Network capabilities under USB->PC in your Settings, that should do it.
I tried that also. With no result yet. Any other tips maybe?
First, check your cable for any marks that resemble rabbit bite marks or alligator bite marks.
No, seriously, check the points where the cable goes into the plugs for any obvious signs of damage, then check the cable itself.
Maybe, try using a different cable, if that doesn't work your Diamond most likely has a problem. If the different cable works, your cable is a goner.
Although I think there's quite a small chance that that's it, it's worth trying, right?
Use the 6.1 version of the Windows Mobile Device Center under Vista
Thx for all the tips. I didn't manage to get it working though
When the phone is connected to the charger it asks if I want to use activesync or usb mass storage. A friend of mine has also a diamond and his doesn't ask this. My conclusion is that it is broken
Damn I got this phone as a replacement for my broken K850i from my provider...They will go crazy when they see me again
Hi,
I have the same problem.
My guess is that it all started with a non compatible charger.
When charging it asked for active sync or disk.
After that the problems started, active sync doesn't work anymore.
Sometimes it workes when advanved networking is off.
Tested on different pc's, freshly installed.
Complete factory settings, notting works.
If synchronised by bluetooth it works.
I'm affraid i have to send the phone back for repairs and trow away the bad charger.
I never used a 3rd party charger.
Is there a way to update the firmware via bluetooth?? Because i'm still using the old slow version...
Same problem here. I've used my tomtom USB car charger. Is this a guarante matter, or do i have to pay for the repair?
You may have set the default connection to other than ActiveSync when first seeing the pop-up.
Go to 'Settings' 'Connections' and select 'USB to PC'.
Ensure ActiveSync is selected.
If you want the pop-up to display when the USB is connected (its good when you want to use your internal micro-SD as a memory stick), check the box at the bottom. You can select ActiveSync, Memory or PC Modem from when it appears on connection but when you just ignore it, it will perform whatever default selection you wanted last and then dissappear.
If all else fails perform a hard reset!
I've tried /soft/hard reset. No luck..
Can this be a hardware related fault, or could a ROM flash resolve the problem?
Transfering video files via BT is a pain in the a*s...
i would try a flash before returning it. You can probably dl an official 1.93.xxx.xx from htc and try that. You don't need hard spl and all that for those ROMs.
I have the same problem:
no connection at all from the PC-side. The Diamond comes up with the ActiveSync/Discdrive question and starts charging, but nothing else.
I did use external chargers that also trigger the ActiveSync/Discdrive question.
Update:
Oops, it seems fixed after a soft reset.
Same problem, diamond would not connect to PC.
Solution: Warranty repair---> they changed the motherboard, and everythings is good. Everything was free.
Edit: But now I have a different problem. I connect diamond in to PC, everything is good, but about 30 seconds after, mobile center looses the diamond, and sync won't work. Any solutions?
I have the same problem before. My Diamond USB cannot be recognised by the PC. Took back to repair and now working. But one PC still cannot recognize the diamond. The service centre told me they have reset my unit and when came back, everything has been cleared. I suspected a full reprogram of the ROM.
I have the same problem
I cant have any connection to the PC
so, no solution but the service people
USB Connection ERROR
I have the same problem. No computer seems to be able to connect to my P3700. I tried DL new ROM but I don`t know where my device came from. On HTC site from HK, which is the only one where I found a neutral Diamond with no carrier associated like, Sprint , Telus, or the like, its says The ROM Code can only be updated on HTC Touch Diamond Hong Kong English Version Device
Does anybody have a clue how to find out where my device was originally intended to be marketed? My ROM is 1.93.456.2 WWE dated July-10-2008? Do the the numbers 456.2 mean anything?
Help is highly appreciated!!
change your usb wire..
Epioneer said:
I have the same problem before. My Diamond USB cannot be recognised by the PC. Took back to repair and now working. But one PC still cannot recognize the diamond. The service centre told me they have reset my unit and when came back, everything has been cleared. I suspected a full reprogram of the ROM.
Click to expand...
Click to collapse
I already did. The first few times the problem occured it worked. I have 6 different USB wires and they all cause the problem. When I hook up my HTC Touch, they all work well!?
Won't sync with PC
Hi,
I have the same thing where it won't sync with any PC and i've tried all the "other" fixes and I've sent it to the service people to have a look.
Thing is, because I thought it was an issue with the usb connector I thought I would have a poke around with it myself and i could see one of the prongs looked like it wasn't making contact. To cut a long story short whilst i was trying to fix it the plastic tab in the mini usb connector came out completely
Service people are now saying that I've abused the handset and want to charge me £70 to fix it. Now to be fair, I have made it worse, but in my defense it was only because a fault had occurred that I started to dabble.
I also reported to the service people that the led light under the "end call" button had stopped working completely. This was definiatley not due to miss use.
I'm wondering if this led is on the motherboard like the usb connector is. If so, can i be cheeky and just ask them to fix the led and not the usb? but by default because the m/b would be swapped out then the usb would be fixed anyway?
If you looked at my phone it looks well cared for (which it was!!!) and its not like I've hammered it in anyway.
Anyone have an opinion or know if the led for end call and the usb port are both on the motherboard?
Thanks
Hey there
My phone has been connecting perfectly fine since I got it about a year ago right up to a couple of days ago.
I've just changed my contract and wanted to unlock the phone. However, before I could even go about doing I discovered that my computer (Vista 32bit) was no longer recognising the phone.
When I plug it in it does charge but the computer gives no reaction. Even when I put the Kaiser into bootloader it still says Serial instead of USB.
I have tried disabling enhanced network functionalities on the phone, I have reinstalled Windows Mobile Device Center, I have hard reset the Kaiser, I have used multiple USB cables and multiple USB ports (all of which work with other devices).
As a result of the hard reset I have now lost the majority of my data. It's all backed up on my computer but this isn't much use when it refuses to recognise the phone!
What can I do to fix this?
Any help would be very gratefully accepted!
Cheers
McAsh
I would try it on a friends XP machine or a friends Vista machine. Try to narrow down if it is the phone or your PC , and then proceed from there.
HI!
I have the same right problem!
The only way i can do activesync is connecting the phone in activesync by bluetooth and the sincronization is fine, but i need to put HardSPL in it and i need that it can be recognized by USB connection and my Kaiser is only charging from USB, it is not being detected by the computer.
PLEASE HELP!!!
Thanks!
had same problem
no one help, I started a thread and no replies
till today I plugged my kaiser to usb and computer recognized and synced
I was using bluetooth to sync for a couple of months
I really didn't do anything to fix this first I thought it was usb connection but it wasn't because I was able to put new rom thru the usb so connetctoin was there when the phone is in the hard reset mode. WEIRD ha
mostly these things comes down to 3 reasons
1. defect usb connector in the ppc
2. corrupt activesync install full uninstall and clearing registry of the pc should fix that
3. issue with usb port chipset drivers for on the pc
Also having a similar problem.
My computer recognizes my Kaiser as "HTC USB Sync" in the Device manager but nothing more happends. Could it yet be the phone USB connector that is broken? Also I was able to flash the rom yesterday (from bootloader).
When plugged in, my phone totally freezes and becomes available again the moment I unplug it and by then starts "connecting to host".
If I uncheck the "allow usb connections" box in WMDC the phone is workable but very juddery.
Have tried to completely uninstall WMDC and reinstall it again with no success whatsoever.
Any tips or is my only solution to buy a bluetooth-dongle?
The solution for mine is really the repair center unfortunately!
It really seems to be a hardware problem in the USB connector, i can't even change a firmware, the pda simple isn't recognized by the computer :S
Anyway thanks for the help!
Regards!
I am also having the same problem!! My question is how do you use bluetooth to sync with the activesync(not too computer saavy!!)
Check the usb connection on the phone. It may have a contact pushed over or broken
I got the same sympton.
I can get my phone to sync by pushing the USB connector harder towards the phone. Yes, it is connected already, and it is not lose, and the PC recognise it as HTC device in Device Manager, but it is just not detected by the (Vista) Windows Mobile Device Center
If I keep pushing the usb connector in (towards the phone), then it would get detected and start syncing. If I relax my hand and stop pushing, the active sync connection will drop immediately (still detected as HTC USB device in Device manager though).
Therefore, I have to keep pushing it in to have a successful sync. I don't dare to flash the firmware anymore... :-(
P.S. I am using the official O2 WM6.1 firmware, and using the original USB sync cable. I noticed that the original USB cable's connector head is a bit longer than ALL my other USB cable's connector head (the mini USB head).
Originally I didn't need to do the push in for the phone to get recongised, so I figure it is some sort of wear and tear on the phone's connector... :-( This does put me off in purchasing another HTC phone, because the new one is likely to suffer from the same wear and tear...
btw, before the connector got that bad, when it was connected but not synchronising, I could get it to sync just by launching Windows mobile device center (which is a different program than sync center in vista); and of course, when it was all brand new, I just need to connect the phone to the PC via the USB cable, and everything happened automatically...
I am trying to flash my first rom and the computer would not detect the phone. Took a look at the female mini USB socket on the phone and the 3rd pin out of 5 was much lower. Took a tiny screw driver and pushed it up and I got success. Its a little sensitive but if you dont touch the phone it will work fine.
Good luck
Jason
HI gdarrenc!
The way to sync it via Bluetooth is when you open the activesync in your pda, in the options menu you have the option to sync via bluetooth
Regards!
possible solution if feeling brave
My hotsync failed a few days ago, did the usual searches and posting on here with no joy and then did a google search for a picture of the mini usbport.
on inspection of mine in comparison i noticed the two leftmost pins were down to the point they were in the sticky out black bit so with a pair of my wifes best precision tweazers i flexed the black bit down slightly and slid the tweazers to the right lifting them up slightly. as soon as retested it is now working again.
NOTE BE VERY VERY GENTLE WHEN DOING THIS - DO NOT USE ANY FORCE
my guess is this is due to an ill fitting usb cable as mine had a certain degree of up and down flex when connected.
hope this helps someone.
I am also having issues with pc-htc connection.
But, this happened when I pulled the usb out of the phone with my leg.
Now, I squezzed usb head a little, and it works fine.
Hi, ive got little problem, maybe i turned something off, or i dont really know. When i try to connect my phone via usb cable into PC nothing happens, its only charging my phone, its not communicating in any way with PC. i've tried several usb cables but with no success. even the charing cant be turned off, when i press do not charge while connected (or whatever it is) nothing happens, and it keeps charging. ive got dutty's rom (but dunno which one, its the one with HD2 manilla)
thanks a lot for help
Hi.
is the usb connections menu appearing when you connect the device to PC? (on your TD2..where you can choose between Activesync, Hard Disk mode and Internet sharing..). USB connection used to work and stopped after something was installed? Try to reinstall Activesync or Windows Mobile Devices Centre in your PC (depending on you OS) or, as a last resort, hard reset your phone (backup your stuff !). I would also try to connect it to a different pc, just to be sure..Be also sure that the following options in Start/Settings/Connections/Usb to PC are:
Activesync [checked]
Fast data synch (or whatever it is) [checked]
Put a checkmark on the last option if you want this menu to come up every time you plug the USB cable.
ive tried it on several PCs but no success, so its not PC problem, no tab of choosing which type of connection to use appears. Like it's only charging, not communicating with pc i guess that i need to hard reset it >.<
hard reset didnt work, still no connection between pc and phone, i dont know what to do >.< hope that its not hardware problem. any ideas ???
same thing happened to my D2. i had to send it in for a repair
that's what i was afraid about,,, HTC warranty service here in svk/cze is not-so good as i've heard. And another problem is that i have cooked ROM on. With usb not working there is no f-ing way to get stockSPL back . Wonder if they repair it, or if i would have to pay
You can flash stock rom through SD card, about sspl I´m not sure.
so i guess the phones from svk/cze have fulty usb ports because mine was also from there. the thing with me was that i live in USA so i had to wait for them to get the parts and they scratched my phone so i had to send it in. i got it back then the screen was scratched. i had to send it in again and when i got it back the camera didn't work. i argued with them so much that they just gave me a new one.
It has just stop working when a plug in my usb to my pc i do not get "Turn on USB storage" on my phone. No usb icon also. The computer does not recognize the phone.
I have try different cables, computers and OS. Also did a factory resat and putt on debuging mode on and off. Also multiple restarts with no luck. I use stock rom.
Are my phone broken?
It's probably the usb ports though you have tried with other computers ;/
or the micro-usb port of your device
dolabola said:
It has just stop working when a plug in my usb to my pc i do not get "Turn on USB storage" on my phone. No usb icon also. The computer does not recognize the phone.
I have try different cables, computers and OS. Also did a factory resat and putt on debuging mode on and off. Also multiple restarts with no luck. I use stock rom.
Are my phone broken?
Click to expand...
Click to collapse
I had the same problem and I believe it is a phone issue. I tried reinstalling drivers, different USB ports on different machines, factory resets, different cables etc. At times when plugged in the phone would suddenly wake up and acknowledge the USB connection while at others it just started charging when plugged in to USB.
What confirms that this is a phone problem rather than a PC problem is that when I connect it to my office workstation that runs on Sun Solaris, it behaves pretty much the same, acknowledging the connection randomly. My HTC Magic on the other hand always connected to both home PCs and office workstation without any issues every time.
Finally I have returned my handset and asked for a replacement.
mparack said:
I had the same problem and I believe it is a phone issue. I tried reinstalling drivers, different USB ports on different machines, factory resets, different cables etc. At times when plugged in the phone would suddenly wake up and acknowledge the USB connection while at others it just started charging when plugged in to USB.
What confirms that this is a phone problem rather than a PC problem is that when I connect it to my office workstation that runs on Sun Solaris, it behaves pretty much the same, acknowledging the connection randomly. My HTC Magic on the other hand always connected to both home PCs and office workstation without any issues every time.
Finally I have returned my handset and asked for a replacement.
Click to expand...
Click to collapse
I have returned the phone to the store. I will have to wait two weeks if they fix the problem. But thanks away
dolabola said:
I have returned the phone to the store. I will have to wait two weeks if they fix the problem. But thanks away
Click to expand...
Click to collapse
Good luck. It's a pity though as otherwise my handset worked perfectly with no reboots lags etc. I hope the replacement comes in soon and is bug free too.
I have the same issue with my macbook. Since yesterday my o2x isn't recognized by my mac.
I know it is not the usb cable, or the (micro)usb port, because when i plug the phone in at night my alarm clock on the o2x fires up (as it should).
So a connection is made, it just doesn't show "turn on usb storage" on my o2x. And i cannot understand why.
I am on the 0606 baseband, with the new FR19 ROM from Paul O'brien's Modaco (which is excellent btw).
If anyone has a solution, please let me kno
I have the same problem with my phone under modaco fr19, baseband + ril 606.
My pc is under windows vista and the drivers are installed correctly.
Awala
Update:
I received a replacement handset which was V10D 20110405 out of the box. No issues with USB connection.
Just out of interest, did any of you leave the phone connected to USB for a long time before it started failing? I used to leave it charging via USB all day at work so just wondering if there is a connection...
Update:
I earlier stated that my O2X wouldn't connect to my macbook. Yesterday I connected the O2X while on the Windows Vista partition of my mac, and it connected without any problem. After that, rebooted to Mac OSX partition, and no problem there. So I am a bit puzzeled about why, but it seems to work again.
In reaction to mparack's question, i sometimes let it load overnight via usb cable. But not a lot. I do not think that was the cause. I thought it was caused by flashing the 0606 baseband, but now I do not think that was the culprit.
Got back my phone from Telia on Wednesday. Everything worked fine. And I upgraded the phone using the LG update (Basbandversion: 1035.21_20110622) LGE version LGP990-V10c). After that the same problem! It feels like it's a bug in the software. Then they have changed the mainborad and it sounds unlikely that the new one is defective to.Goning back to Telia on Monday if they know about a bug or if you can get a new phone.
Those of you who have had the same problem what version do you have? Can I downgrade phone in anyway?