Ok here is the problem. Phone is a brand new AT&T phone I purchased off of Ebay about two weeks ago.
Off of Ebay, I purchased one of the USB 3 in 1 splitters that you can plug into the phone. It allows you to connect your phone to a charger while also using the headphones.
I plugged it into my phone and then pluged in my car charger into the adapter. The left light on the phone immediately blinked red once and then continued to blink blue on the right light really fast. I sensed something was wrong and immediately unplugged the phone from the converter. It was plugged in for less than 3 seconds.
Now here is my problem. The phone will not power on. I have tried everything. Soft reset, hard reset, removing the battery, plugging the phone into a wall charger without a battery. Nothing !#[email protected]%@#$%^
I called AT&T and they were extremely nice, but politely said there was nothing they could do since I was not the original purchaser of the phone.
Does anyone have suggestions on 1) What might fix the phone or 2) Is there a warranty on the phone from HTC or 3) a phone number where I might be able to send the phone to get it fixed. 4) Can recommend a cheap phone to drop my SIM into until I can get this one fixed
I really do not want to waste $400 on a new phone.
you can try this
http://forum.xda-developers.com/showthread.php?t=358136
No such luck for me
Once I took out my battery the first time, the red light does not even come on any more. Thanks for the suggestion though.
Were you able to use that phone for any minute since you've purchased or it was DOA? How was the phone before you plug the 3-in-1? If everything went smooth b4 you play w/ 3-in-1 then I think the 3-in-1 kill your phone mother board.
a. Try to contact ebay seller for exchange.
b. If you're living in USA, buy a prepaid phone for dirty cheap price ('bout $20); plug in your SIM, then you're good to go. Don't know if you're t-mob or at&t subcriber, make sure pick the the right one or you have to deal w/ unlock problem.
c. You may want to contact HTC USA for repair but not warranty exchange because at&t take care the warranty/technical issues for tilt.
d. If you want to recoup $$$ by re-sell the death tilt, leave me a private message.
I love me an AT&T Tech rep
On the advice of the AT&T phone customer support, I took my phone back to the local AT&T service center this morning.
The tech took one look at it and said "OH the red light of death" She asked me if I had a receipt and I told her no that I purchased it online. She then typed a little asked for my phone number and then went to the back for about 10 minutes. When she returned she handed me a new phone already set up ready to go.
I was sooooooo relieved. As a former Verizon customer, they would have never taken care of the customer like the two AT&T reps I dealt with did. Thank you AT&T
New Phone #[email protected]#[email protected] Yeah!!!!!!
I was still not sure which caused the problem -the 3 way adapter or the phone charger that the guy I purchased the phone sent me. I thought it had to be the adapter. Feeling lucky, I plugged in the car charger and the red light came on. In a milli-second I yanked the phone out and my phone shut down.
Panic. I slowly hit the power button while lifting up a huge prayer. It booted up. Hugh sigh!!!!!!!!!!!!
I plugged the adapter into my computer USB and the phone and was prepared to yank it out as well. Nothing. Phone works fine.
Car charger is now in the trash. I am convinced that the RLOD is a power/charging issue. Something is happening during this process and the phone gets fried
123Rebals said:
On the advice of the AT&T phone customer support, I took my phone back to the local AT&T service center this morning.
The tech took one look at it and said "OH the red light of death" She asked me if I had a receipt and I told her no that I purchased it online. She then typed a little asked for my phone number and then went to the back for about 10 minutes. When she returned she handed me a new phone already set up ready to go.
I was sooooooo relieved. As a former Verizon customer, they would have never taken care of the customer like the two AT&T reps I dealt with did. Thank you AT&T
New Phone #[email protected]#[email protected] Yeah!!!!!!
I was still not sure which caused the problem -the 3 way adapter or the phone charger that the guy I purchased the phone sent me. I thought it had to be the adapter. Feeling lucky, I plugged in the car charger and the red light came on. In a milli-second I yanked the phone out and my phone shut down.
Panic. I slowly hit the power button while lifting up a huge prayer. It booted up. Hugh sigh!!!!!!!!!!!!
I plugged the adapter into my computer USB and the phone and was prepared to yank it out as well. Nothing. Phone works fine.
Car charger is now in the trash. I am convinced that the RLOD is a power/charging issue. Something is happening during this process and the phone gets fried
Click to expand...
Click to collapse
Wow, you really lucked out with AT&T there!
I am totally with you on the RLOD problem - my first phone was replaced because of that. I have taken extreme care to only use chargers that have the proper ratings. I think that the dual-purpose HTC USB connector may be part of the problem because sometimes when I sync, it loses connection, then gains it back again, if I even gently move the unit a few inches. I think some USB connectors fit tighter in the port, but I am very worried about the quality and reliability of that port. I have taken extra care every time I plug in and remove a cable, and yet this is still a niggling concern. I don't want to have to go thru another return, but I may before my 1 year warranty is up.
Related
Noobie addicted to flashing. The headline says it all. After about 5 -6 different flashes (mostly different ROMs), it wont turn on. And instead of the yellow light that shows when charging, it's a red one, and pushing the power button does nothing. PLEASE HELP!!
Ditto.... And I haven't had time to do any flashing (plenty of time for streaking, tho). lol. When did yours have this problem? Mine just happened last night. I have babied this one like there is no tomorrow, so there's no reason for it to just quit.
FWIW, mine happened the first night I owned it when it was completely standard (ie no flashing at all). All I did was plug it in to the charger. When I woke up the next morning it was as you described. The store reps tried every combination of new charger, new battery and new SIM card with my phone but in the end they gave me a new phone.
This is bizarre - the same thing happening to all of us on the same night?!?
I woke up late this morning because my phone alarm didn't go off. Upon inspection, I realized that it hadn't charged and was completely dead even though it was plugged in all night.
Now plugging it into the wall or into a USB port results in a red light, no charging. I can't even turn it on although it's directly connected to power.
I've flashed several ROMs, but I've been running Dutty's 7B since it was released two weeks ago or so - I doubt that's a factor.
Help? Anyone?
Ummm, ok this is really fawkin freaky...add me to the list. Running dualtouch 1.1. Hung up the phone, went back to it an hour later...dead as a doornail. Wouldnt charge, got the red LED. Luckily I'd only owned it for 27 days, so I returned it to my local AT&T store and got a new one....too many people on the same night for this to be an isolated incident...same as other users, babied it like, well, an overpriced cellphone . Methinks there is something afoot!!!
Deleted by author
Add me to the list.
Ok, this just happened to me just now...
MY 400$ PHONE JUST QUIT!!!!!
Not even 4 days old and it just gave out...
My standpoint (im a techie nerd) is this:
I charged my phone on my moms blackberry charger (~500mA)
The kaiser needs 1A to charge, so i only had half the power i was told...
When I had 89% I really had 44% and it drained really fast. So when I got home it was around 53% meaning I only had about 2% battery left (understand?) and when i pulled it out of my pocket...nothing, it wouldnt turn on SO I FREAKED OUT!!!!!!
I called HTC and they said to try a new battery, so I am going to go to the ATT store tomorrow and try another battery.
O and the reason is,
when Li-ion batterys get really low, they cease to produce the charge needed to keep the miniport active, thus resulting in any attempt to charge as futile.
Thats why you need to take out the battery and 'jump start' it by stripping a usb cable and putting the corresponding wires on their terminals (red + back -)
which will forcefully charge the battery and allow the miniport to become operable again. At which point you can resume using the HTC OEM charger (1A output at 5v) to resume the full charge. No other charger will suffice.
Im am going to try this now, you guys too and report back!
Dismissed!!!!
But my battery is fully charged...
tyeo098 said:
Add me to the list.
Ok, this just happened to me just now...
MY 400$ PHONE JUST QUIT!!!!!
Not even 4 days old and it just gave out...
My standpoint (im a techie nerd) is this:
I charged my phone on my moms blackberry charger (~500mA)
The kaiser needs 1A to charge, so i only had half the power i was told...
When I had 89% I really had 44% and it drained really fast. So when I got home it was around 53% meaning I only had about 2% battery left (understand?) and when i pulled it out of my pocket...nothing, it wouldnt turn on SO I FREAKED OUT!!!!!!
I called HTC and they said to try a new battery, so I am going to go to the ATT store tomorrow and try another battery.
O and the reason is,
when Li-ion batterys get really low, they cease to produce the charge needed to keep the miniport active, thus resulting in any attempt to charge as futile.
Thats why you need to take out the battery and 'jump start' it by stripping a usb cable and putting the corresponding wires on their terminals (red + back -)
which will forcefully charge the battery and allow the miniport to become operable again. At which point you can resume using the HTC OEM charger (1A output at 5v) to resume the full charge. No other charger will suffice.
Im am going to try this now, you guys too and report back!
Dismissed!!!!
Click to expand...
Click to collapse
Sorry to tell... but when this happening you need a repair. I got this problem 2 times with my Wizard. It's a hardware problem.
I did all the tricks you can mention but at the end it needed a repair.
I had some luck after the second time i got a compleet new MOB from T-Mobile SHOP Sales-Manager (Utrecht).
It sounds like the problem is with the Kaizer... so far everything overhere is OK.
I use only the org. loader and USB-port on my computer. Don't use a other loader than that !!!!
Just wanted to add my name to this list...
I've had my Tilt about 2 days. I haven't flashed it, but I have run several cabs on it...I didn't have it on charger when I went to bed, when I woke up, it was off. The only thing I did different than the rest of you was I tried to turn it on before I put it on the charger and it came back on saying that the battery was critically low or whatever, so then I stuck it on the charger and it seems to be ok now.
I could see it being a hardware issue, just seems weird that so many people had it on the same night, and under such different circumstances.
Also, first post...this site is great and you are all smarter than I ever hope to be
okay lets try this...remove batt....let phone sit for a few minutes. plug into power source without batt. unplg again....then plug again. while plugged into power source...put batt in...then remove...then in again. then hit the reset button. ofcorse this has nothing to do with anything. but if it was me i would try anything lol....lets see what happens.
rzanology said:
okay lets try this...remove batt....let phone sit for a few minutes. plug into power source without batt. unplg again....then plug again. while plugged into power source...put batt in...then remove...then in again. then hit the reset button. ofcorse this has nothing to do with anything. but if it was me i would try anything lol....lets see what happens.
Click to expand...
Click to collapse
lol....good one.
No wait....I must hold back the epicaricacy, don't want this happening to me as well
A moral dilemma you have caused here with your post...
(Good luck to everyone who's experiencing those problems )
H.
lesevich said:
lol....good one.
No wait....I must hold back the epicaricacy, don't want this happening to me as well
A moral dilemma you have caused here with your post...
(Good luck to everyone who's experiencing those problems )
H.
Click to expand...
Click to collapse
lol also...does the phone come on with just the power cable plugged in and no batt? im curious to know about that. the latest version of kaiser tweak has a bunch of power settings. if the phone does come one...load up kaiser tweak and get in there to see if you can mess with the settings to fix this issue.
rzanology said:
lol also...does the phone come on with just the power cable plugged in and no batt? im curious to know about that. the latest version of kaiser tweak has a bunch of power settings. if the phone does come one...load up kaiser tweak and get in there to see if you can mess with the settings to fix this issue.
Click to expand...
Click to collapse
Well, speaking for those of us with the problem, the phone won't come on WITH the battery installed and the cable plugged in... I GUESS I could try it w/o the battery... would that even work normally?
I'm desperate.
drokkon said:
Well, speaking for those of us with the problem, the phone won't come on WITH the battery installed and the cable plugged in... I GUESS I could try it w/o the battery... would that even work normally?
I'm desperate.
Click to expand...
Click to collapse
key word desperate!! lol anything works when you're desperate...give it a try. if not then we'll move on to hard resetting and see where that leaves us.
This same thing happened to me a week ago. I hope you guys have your phones on contract from AT&T, because I took mine back to the store after 2 months of use (took great care of it, no drops etc.) and they put me in contact with customer support.
Great experience with support - they will ask you to take battery out, examine the battery contacts, ask if it was dropped or put in water, ask if you tried another battery and finally ask about hard reseting. Since the device doesn't even power on in this case, hard reset isn't an option.
The tech rep imediately told me it sounded like a hardware problem and shipped me a new phone overnight. They send you a reconditioned phone (it looks brand new) without a battery or stylus or back cover. You use your old battery, cover and stylus and send back your brick with the enclosed shipping label. As long as it gets back to them in 14 days and is deemed by them not to have been dropped or damaged, you don't get charged for the replacement device. Worked like a charm for me...but we'll see in a few months time if this same problem crops up again. Fingers crossed...
P.S. They will initially quote you $12 to upgrade to overnight shipping, but make sure to tell them that the phone is for business use and you need it quickly and they should upgrade the shipping for free. Worked for me!
By the way - I never flashed a different ROM on the original phone. (Stock AT&T ROM but soft reset before bloatware intallation) So don't think it has anything to do with flashing too many or the wrong ROM!
Red light.......
I called HTC and they said something got smoked inside.......I called warrenty dept. and they shipped me a replacement.......I think this is weird too.....oh well such as life.......
Did you have to ship the smoked one back?
Kind of a dumb question yes, but if no, poke around inside to see if you cant get it working again.
happened to me too. i'm pretty sure its a hardware issue.
This happened to me as well. I'm glad there is a thread to address the problem!
The one thing I noticed that is different about this new kaiser I have is that the battery is made by DynaPack, the battery in the kaiser that has this issues was a Samsung battery.
May this be the culprit?
All started with the phone randomly turning off itself. Sometimes even when I got a call. It became more often in time, so I was looking for solution. Most of the people said to send back the phone, but I didn't want to bother, and also I bought it new from Ebay. Somebody said, that the new Cyanogen mod solves the problem, so I put it on the phone. Well, the mod was okay, but the phone still turned off sometimes. I didn't really bother until one time the phone was plugged on the car charger, and I was listening music from that(battery was around 70%). It turned off again, and when I tried to turn on, I couldn't.
I removed the battery, put it back, and I could turn on the phone for like 10 seconds, and it died again, and showed red led, like the battery is low. It was still on charger, but it didn't make a difference.
I got very angry, because I assumed that the replacement battery I bought a few months ago from ebay was faulty(1700mAh), so I got home, and put in the old 1100mAh battery from my drawer. It worked fine, and I even plugged back on the car charger, listened music, used gps, etc.
I got out of the car, and took the phone with me as well, and like 30min later I hear somebody calling me. I took the phone out, but it was off. Tried to turn on, but only saw the red light flashing, no answer. I realised, that it might not be the battery then! I got home, plugged on the charger, but as I expected, no reaction. I left the battery like that, and ordered a new 2200mAh branded one from ebay, while I was waiting for that the phone just sat on my table waiting. After 2 days of idle, I plugged in the usb charger to the pc, and the g1 on the other side, and it turned on! It started to charge the battery from 0%(the battery was 100% when I took out from the drawer), so I quickly wrote a text to a guy, and left it there to charge. 15 mins later I see the phone dead again. Next day the "superbattery" arrived, I was so happy, I put it in. But: no reaction at all! Tried all button combinations as well.
So here I am now, some people said it has short-circuit, and that discharged the battery(batteries are not extended in size, i bet it would work with an other g1), and I also read it can be the motherboard.
Any ideas what could cause the problem, and how can I replace it?
Warranty conditions: the phone was new from ebay, modded with cyanogen, and should be under T-mobile warranty. It was unlocked as well, and O2 simcard was used. I never had any contact with T-mobile whatsoever.
The phone doesn't have serial number on the white patch on the back(strange), that according to HTC warranty policy makes the warranty void. IMEI number cannot be checked, because phone doesn't turn on. I'm not sure if T-mo would help me, neither HTC. Please let me know if you have ANY idea how to fix the phone, or get a replacement, or convince T-mo or HTC to fix it!
All help is appreciated about everything!
Bump Bump Bump
Bump Bump Bump
You're not getting replies, because your options are limited. If you are handy, you could buy a trashed G1 with broken screen off ebay and replace your main circuit board. Otherwise, you will need to get stock firmware on the unit and attempt to return the phone, which seems unlikely without a serial number, as you say (sounds stolen to me?).
I don't know what happened with my HTC One (M7), but it's completely unresponsive now, and I'm hoping it's not dead.
It was working earlier today (about 3 hours ago), I know that 100% because I turned on/off airplane mode when going into/leaving the dentist this morning.
I drove around today for about 40 minutes or so, I'm fairly certain it was plugged into the car charger (that's what I do with my phone), but I might not have, unfortunately I wasn't paying attention. When I got back home, I went to turn it on and...nothing.
Plugging it into the wall with a known-good charger (works on other phones) gives no charging LED. Plugging it into the computer gives no plug-in noise in windows.
I've tried holding down all combinations of power, volume up, and volume down for 10s, 15s, 30s, 45s, 1m, 2m, 5m intervals. No response whatsoever.
I've also tried with different cables, different outlets, and even went so far as to bend the prong that the USB Micro connector interfaces with, no dice. I've tried USB3.0, USB2.0, and regular power outlets, to no avail. ADB reports no devices found (honestly I don't know what I expected). When someone calls me, it rings 2-3 times before going to voicemail on their end, but the phone sits impassive in my hand.
Is it dead? Is there something I'm missing? I'm really hoping I can salvage it, I love this phone. Unfortunately, I got it from Swappa so I have no warranty or anything, and honestly I really can't be without a phone since I'm waiting on a call back about an interview for a job. Can anyone give me any suggestions/links/things to try? I'm at the point where I'm about to attempt disassembly on my own, but I'd MUCH rather not have to go that route, since I'm more likely to break it than fix it.
Best case scenario! Out of juice. Leave it plugged in to walk for couple days.
Worst case! Look for a new phone
SaHiLzZ said:
Best case scenario! Out of juice. Leave it plugged in to walk for couple days.
Worst case! Look for a new phone
Click to expand...
Click to collapse
Thanks for the response.
I'm going to leave it plugged in overnight, though I believe it is wasted. I contacted HTC Support and they said it was still under warranty, so maybe I can get it replaced through them....Though probably not for free, as I had already rooted it back before they were S-Off, so as soon as it boots it says something like "Experimental bootloader for internal use only, do not distribute outside of HTC" or something like that....without it booting, no way to unroot it
Here's hoping it's completely fried and they don't see that part of it XD
Hi there, first post and I'm very grateful for anyone who reads/responds to this. Long time reader, ex-owner of nexus 4+5.
I'll try to list all symptoms and procedures I've tried here. I recently dropped my phone and smahed the screen - sent off to motorola repair center and it has now been fixed. It arrived in the post 2 hours ago, so I immediately plugged it in (usng the turbo charger).
As expected the battery icon came up, first the solid icon, then it moved on to the charging icon.
Half an hour later I checked it, it was still "charging" but not a drop of power had gone into it. So I tried a different cable with the turbo charger, a lower powered one. Exactly the same response.
When I tried to power the phone on with conventinal method, the screen went blank and no activity was evident.
So I managed to boot into bootloader by holding down power and volume down (i think) button while pluggin it in simultaneously. This worked.
I set up my phone, wifi, sim etc... but notice the batttery icon has not displayed any charge. I go into settings and the battery settings IS MISSING! As if the phone has no battery in it.
So I decide to plug it in via USB to my laptop, no response at all, not even a charging icon. Different cable, same again.
I'm wondering if anyone has any idea what the issue may be, as it's been away for 3 weeks being repaired and I can't afford another 3 weeks without this phone as I'm an android developer and need it to regularly test my apps.
Interesting enough, a piece of paper arrived with the repaired phone stating that a live call and a software update had been implemented on it in the workshop. Leading me to believe that it was fully functional after its repair.
Any ideasand I would be hugely grateful.
Thanks guys.
Just an update -
I've been on the phone to motorola, they are sending a jiffy bag and it's going back to the repair center. This time under warranty.
I'd really like a fix now though :/ although I've tried everything under the sun.
xeon48 said:
Hi there, first post and I'm very grateful for anyone who reads/responds to this. Long time reader, ex-owner of nexus 4+5.
I'll try to list all symptoms and procedures I've tried here. I recently dropped my phone and smahed the screen - sent off to motorola repair center and it has now been fixed. It arrived in the post 2 hours ago, so I immediately plugged it in (usng the turbo charger).
As expected the battery icon came up, first the solid icon, then it moved on to the charging icon.
Half an hour later I checked it, it was still "charging" but not a drop of power had gone into it. So I tried a different cable with the turbo charger, a lower powered one. Exactly the same response.
When I tried to power the phone on with conventinal method, the screen went blank and no activity was evident.
So I managed to boot into bootloader by holding down power and volume down (i think) button while pluggin it in simultaneously. This worked.
I set up my phone, wifi, sim etc... but notice the batttery icon has not displayed any charge. I go into settings and the battery settings IS MISSING! As if the phone has no battery in it.
So I decide to plug it in via USB to my laptop, no response at all, not even a charging icon. Different cable, same again.
I'm wondering if anyone has any idea what the issue may be, as it's been away for 3 weeks being repaired and I can't afford another 3 weeks without this phone as I'm an android developer and need it to regularly test my apps.
Interesting enough, a piece of paper arrived with the repaired phone stating that a live call and a software update had been implemented on it in the workshop. Leading me to believe that it was fully functional after its repair.
Any ideasand I would be hugely grateful.
Thanks guys.
Click to expand...
Click to collapse
It seems some hardware issue. As you've mentioned that charger is not helping then I should say, charging IC has some faults
SAW_JOK3R said:
It seems some hardware issue. As you've mentioned that charger is not helping then I should say, charging IC has some faults
Click to expand...
Click to collapse
It's in a jiffy bag ready to go back to SBE for repair. My case has been "escalated". All under warranty, thanks for the input. I think you're right it must be a hardware issue, I've tried everything to get it to work but the batter is basically not being recognised.
I'm more annoyed now at the fact I've paid £100 for a "repair", and will have to wait at least another week for this turnaround :/.
Wow, £100? Were you offered the Motorola insurance when you purchased your phone? I bought it because I wasn't sure if I could get insurance on my phone since it's not yet available with my carrier (Verizon).
rmanaka said:
Wow, £100? Were you offered the Motorola insurance when you purchased your phone? I bought it because I wasn't sure if I could get insurance on my phone since it's not yet available with my carrier (Verizon).
Click to expand...
Click to collapse
I thought £100 was quite reasonable for a new phone with a smashed screen, particularly one as large and high quality as the n6. Not to mention the digitiser being attached.
I'm in the uk, apparently moto care is only available in the US at the moment.
My insurance, once the phone is returned, will be in the form of a ludicrously heavy duty case with built in screen protector!
This isn't really a question, so much as just something that happened to me over the weekend. Take it for what it's worth I guess.
When I purchased my Edge, I also picked up a Verizon branded wireless charger, and Fast Car Charger, with some other stuff. The car charger didn't look exactly "new" when I opened it up, and sure enough only worked for about a week. Since I'm a half hour in the wrong directions to a corporate store, I just reverted back to my old normal car charger in the meantime. Everything else worked as expected, though the phone would get a little warmer if I was tethering and on the wireless charger. But nothing I would call unexpected.
Saturday, I managed to go past a corp store, and went in and had the charger exchanged. This one was definitely new, and a coiled one instead of a straight wire. Whatever, I prefer that anyway. Plugged it in, red light, good. Got home, and was on skype and saw my battery getting down to the 30%ish area, so I reached for my trusty Samsung charger and plugged it in. And whereas the Fast Charging would show up in the dropdown, this time it didn't. Just Charging, and 4 hours to full. Um... weird. I cranked the brightness down and turned on powersaving, and it still was dropping very steadily, which never happened before. I tried another cable, same result. "Normal" charging, but not able to keep up if the phone was actually in use. Tried another wall adapter, with combinations of either cable, same. Wireless WOULD keep up, barely, and the phone would get ridiculously hot after a few minutes. Plugged that new car charger in, red light charging, no Fast Charge though.
Tried a soft reboot, tried turning it off and let it charge all the way, nothing. So when I resigned myself to needing to try a factory reset on it, I plugged it into the computer to try to save off pictures. No go, computer won't recognize the phone, in any of the half dozen USB ports, and no matter what cable. The phone doesn't recognize a connection there either for transfer, no notification, just a trickle charge.
Ultimately, called into tech support, 56 minutes of basically rehashing everything I had done to ensure that I didn't miss any steps. I understand the need to go through the checklist but man, at the end of the list, don't try fishing online for other "options". I could tell, too, because they were reading word for word the same sites I had just spent an hour looking through. "Let's see... phone will charge faster with the phone powered off"... Really, Sherlock? Doesn't change the fact that it's not behaving normally. So they ordered up for a replacement device, which I'm awaiting confirmation of. And I have a feeling my lunch break will be calling back to verify, because this was at 8 O'clock last night, and here it is 2:30 in the afternoon and I have yet to get any information on the replacement. (EDIT: Sure enough 3 minutes after hitting post, I get the txt with the tracking number. Go figure.)
I'll also be sending the car charger to a friend of mine who works the corp store I got the phone at, sometime, so he can plug it into THEIR phones and test it. If it is in fact a problem with that charger that fried something in mine, I'm not about to plug it into another one of mine first. I've been very lucky with phones over the years, but it never changes the frustration when it DOES happen.
Same
I had a similar issue with my S6 Edge this past weekend. I tredi charging it with 2 different fast chargers and three other cables. It said charging and I would walk out of the room and within minutes, it was no longer charging.
My wife's edge charged just fine.
I called VZ and we walked through all the typical stuff. Finally, we did a "wipe cache" option on the boot screen (Hold Power and Home button Reset)
It worked.
Rep said there must have been some corrupted file that was screwing me up. I had just downloaded a game about an hour earlier from the app store. I deleted that for good measure. (though in fairness, no idea if that is what caused it-- but seems logical given that is the only change made since last charge)
Hmm odd. Usually charging issues are hardware related and I don't believe I've heard of a software action fixing it. Good for you though.
Very strange, I had the very same issue last night and today. Since I ordered mine online it was a bigger hassle especially considering the gold platinum variant is out of stock everywhere. they're sending me a new one and then I'll return this one does this week.
Wow I thought I was the only one with this issue. I also picked up a Verizon branded fast charger and now I can't even charge my phone with it since it'd just slow charge and whereas with the original charger would tell me normal charging but give me a time estimate of 2 hours from 70 percent.
Yeah, the replacement phone works fine, including with the fast car charger. Now it's been just shy of one month since getting the replacement phone, and I had the original about a month, so guess we'll see if it lasts, but I'm pretty confident it was a rare phone issue instead, and keeping my fingers crossed that this one continues going fine.
CharlzO_2000 said:
This isn't really a question, so much as just something that happened to me over the weekend. Take it for what it's worth I guess.
When I purchased my Edge, I also picked up a Verizon branded wireless charger, and Fast Car Charger, with some other stuff. The car charger didn't look exactly "new" when I opened it up, and sure enough only worked for about a week. Since I'm a half hour in the wrong directions to a corporate store, I just reverted back to my old normal car charger in the meantime. Everything else worked as expected, though the phone would get a little warmer if I was tethering and on the wireless charger. But nothing I would call unexpected.
Saturday, I managed to go past a corp store, and went in and had the charger exchanged. This one was definitely new, and a coiled one instead of a straight wire. Whatever, I prefer that anyway. Plugged it in, red light, good. Got home, and was on skype and saw my battery getting down to the 30%ish area, so I reached for my trusty Samsung charger and plugged it in. And whereas the Fast Charging would show up in the dropdown, this time it didn't. Just Charging, and 4 hours to full. Um... weird. I cranked the brightness down and turned on powersaving, and it still was dropping very steadily, which never happened before. I tried another cable, same result. "Normal" charging, but not able to keep up if the phone was actually in use. Tried another wall adapter, with combinations of either cable, same. Wireless WOULD keep up, barely, and the phone would get ridiculously hot after a few minutes. Plugged that new car charger in, red light charging, no Fast Charge though.
Tried a soft reboot, tried turning it off and let it charge all the way, nothing. So when I resigned myself to needing to try a factory reset on it, I plugged it into the computer to try to save off pictures. No go, computer won't recognize the phone, in any of the half dozen USB ports, and no matter what cable. The phone doesn't recognize a connection there either for transfer, no notification, just a trickle charge.
Ultimately, called into tech support, 56 minutes of basically rehashing everything I had done to ensure that I didn't miss any steps. I understand the need to go through the checklist but man, at the end of the list, don't try fishing online for other "options". I could tell, too, because they were reading word for word the same sites I had just spent an hour looking through. "Let's see... phone will charge faster with the phone powered off"... Really, Sherlock? Doesn't change the fact that it's not behaving normally. So they ordered up for a replacement device, which I'm awaiting confirmation of. And I have a feeling my lunch break will be calling back to verify, because this was at 8 O'clock last night, and here it is 2:30 in the afternoon and I have yet to get any information on the replacement. (EDIT: Sure enough 3 minutes after hitting post, I get the txt with the tracking number. Go figure.)
I'll also be sending the car charger to a friend of mine who works the corp store I got the phone at, sometime, so he can plug it into THEIR phones and test it. If it is in fact a problem with that charger that fried something in mine, I'm not about to plug it into another one of mine first. I've been very lucky with phones over the years, but it never changes the frustration when it DOES happen.
Click to expand...
Click to collapse
I've sent my phone to Samsung and they fixed the problem changing the charging port, the battery and the fast charger.
Original Problem:
POWER - CHARGING ISSUES - PHONE BEEPS W/O BEING CONNECTED
Problem found:
IF/CHARGING PORT - FWT - INTERNAL BATTERY FAILURE - SIDE KEY FAILURE
Solution:
REPLACED COMPONENT
If you have any additional questions, please call us at 1-800-SAMSUNG