I am on the old $39.99 ATT plan the one that does not have 3G and my with an old “blue” SIM card. I have been using Sony S710a for the past two years which in fact worked fine. A week ago I have obtained ATT Tilt (HTC 8925), unlocked it so that it would read my card and started using it.
Here is the problem that I can’t solve>
Sometimes my phone loses service, completely, and I cannot reconnect to ATT Service. I have tried to find a pattern but so far I am clueless of what might be causing it.
According to my observation:
1. It has been happening in certain neighborhoods.
2. When I do find service and connect to it shows E and then switches to 3G
3. When my phone starts to show 3G it loses connection.
This phenomenon happens only from time to time. Other times I have 3G icon and everythign is fine. I have tried T-mobile card in it and there is no problem. It connects to T-mobile service and has all bars. Thereafter I have put my card into an unlocked Nokia 6300 and my ATT connection works fine. The only thing I can blame is 3G.
Please if anyone knows what this, why its happening and how I can avoid this issue let me know. Thank you.
it looks like I have got a solution...
Im not sure yet, but so far I have installed an application that supposed to keep me away from [3G]. The application that I have installed is Bandswitch. So far it only shows [E] . I have to travel to those areas where I had no service to be sure that this program works. Ill keep you updated on this issue.
go get a new sim card. ATT and Cingular towers were different so some older sim cards have trouble connecting to some towers. its only something like 15 bucks.
when i went to the ATT storeto get my tilt, even though i already had a 64k sim they still upgraded the sim (for free seince i was about to pay 400 bucks).
Its your sim card
The old sim cards don't have enough memory. Get a new one with the 3g logo on it. You should probably upgrade your service too. Or you'll get a big surprise when your bill comes.
I have the same problem here in germany with the O2 3G Network... My phone has a GPRS Connection and when the 3G Icon appears there is a total loss of connection for like 10 seconds and its back to GPRS again... End of the story (like i assumed and wrote to O2 ;P) my SIM Card is too old, new one on the way Should work for you as well, like all the other posters before me claimed
Edit: Oh and it didn't cost me one buck, all inclusive service because i didn't lose or broke my SIM Card. When it is too old to be able to allow you to use your full contract properties, i guess they pretty much have to send you a new new SIM card for free. At least here it works this way
Thank you...
The problem is that I dont have a contract and the only way for them to upgrade my sim to 3G is when i sign up. Curently I have 1000 min, nights and weekends from 7pm, free mobile to mobile, free long distance and free incoming SMS. Its highly unlikely that any one of you would give that up and pay more money for less minutes and less services. Right? Thank you. at this point i think im fine with what I have got, in addition to not needing 3G at all. by the way, i think that this program Bandswitch is doing a good job keeping me of 3G. Thank you.
Yarikd said:
The problem is that I dont have a contract and the only way for them to upgrade my sim to 3G is when i sign up.
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Click to collapse
I never had to 'upgrade' my sim to 3G, nor sign a new contract. I just took my old GSM SE phone in to ask about service, and they asked if I would like a sim swap to the latest.. Sure, done.
Now works fine with the Kaiser, and never did any form of 3G 'upgrade'.
NuShrike said:
I never had to 'upgrade' my sim to 3G, nor sign a new contract. I just took my old GSM SE phone in to ask about service, and they asked if I would like a sim swap to the latest.. Sure, done.
Now works fine with the Kaiser, and never did any form of 3G 'upgrade'.
Click to expand...
Click to collapse
Were you part of the old ATT Blue network? Cingular actually started giving out 3g cards in early 2006 in my area. I got one with my 8125 where they FIRST came out. So it's possible if you've gotten a phone since then and now that your card is already 3g...
Nate731 said:
Were you part of the old ATT Blue network? Cingular actually started giving out 3g cards in early 2006 in my area. I got one with my 8125 where they FIRST came out. So it's possible if you've gotten a phone since then and now that your card is already 3g...
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Click to collapse
You're right, I think it may be important to be on the 'orange network' because 3G never existed for the old at&t wireless 'blue'.
I was always part Cingular, and did go through the free-sim upgrade, but got another one when I just walked in after that.
Well I'm in malaysia, Using Maxis 3G network. I also having problem same symptoms like you guys. What do i realize sometime it give my device freeze for sometime. But the freeze just like for few second. And what do i realize when 3G appear our phone signal become weak. From full bar drop to 2 or 1 bar.
Did u guys having this issue too?
My simcard is 128k if im not mistake.
See this: http://forum.xda-developers.com/showthread.php?t=335074
Most likely the same problem. RMA ahead.
Try this on your phone settings (dialer --> menu --> options) on the network tab is network selection set to automatic? i was experimenting with my phone to see if i could get a better signal and set it to manual and choose my network but when im no a 3G connection its called 3G T-mobile and when not its just called T-mobile and on the manual list its just called T-Mobile so each time i got a 3G connection it would lose signal completely and start searching for i think T-mobile not 3G T-mobile the moment i set it back to Auto and soft-reset it worked fine again.
my phone did this at first, and all i had to do was get a new SIM. they didn't charge me a dime for it at the att store, but if they ask just tell them your phone won't connect and that it's a problem with your SIM
I have the same problem and have a new phone on the way. I already have a 3G sim card.
When you call, they'll probably make you hard reset your phone. Just a heads up.
Related
Briefly, I have had a few issues with my device. One was the inability to register my S/N on HTC's EU site. Several other reports of this have surfaced as well. That is being addressed through MobilePlanet's very helpful rep James. Glitch on HTC's database apparantly. The second, as Dan mentioned, is my phones total failure to see the 3G network. I now know why...
I spent almost an hour on with AT&T's data support and the guy said the reason was the failure of my devices IMEI# to register the devices hardware. There seems to be no hardware profile for the TyTnII ansd therefore it comes up as an "unknown device" in their provisioning system. I confirmed this on my visit to the store this afternoon as the rep there showed me the screen and sure enough, it comes up as unknown, and the setting for this selection is GSM, not UMTS which all of their 3G phones are set to. He said, your device "does not exist" in a valid profile as a UMTS device and therefore will never be able to see a 3G signal even if I was sitting under a 3G tower... He showed me his phone which is 3G capable and id did indeed have UMTS and a valid hardware profile.
So, looks like I am SOL for 3G unless MP can help. Not happy tonight... I am going to speak with MP again tomorrow or Monday, and see what they suggest, if this can't be solved, I may be returning my new baby. 3G was an important selling point 4 me as I do a lot of data xfers.
BTW, I'm in NorhtEast NJ within a known 3G area. area.
hummmmmmm??? granted i'm in dallas, but, i'm on AT&T and i just popped my 3G SIM (used for a 3125) into my Kaiser and i get 3G with no issues. i would have tried the ATT guy's SIM in your phone (and vice-versa) to validate the profile issue. you didn't mention this, but i assume you have a 3G SIM , correct? i'm interested to hear if other ATT users have had this problem....what about trying a new SIM or one from a friend that has 3G?
cortezzi said:
hummmmmmm??? granted i'm in dallas, but, i'm on AT&T and i just popped my 3G SIM (used for a 3125) into my Kaiser and i get 3G with no issues. i would have tried the ATT guy's SIM in your phone (and vice-versa) to validate the profile issue. you didn't mention this, but i assume you have a 3G SIM , correct? i'm interested to hear if other ATT users have had this problem....what about trying a new SIM or one from a friend that has 3G?
Click to expand...
Click to collapse
Yes, that will work. Per AT&T data support, since mine is an unlocked unit with an IMEI# not in ATT's system, it will never be able to do 3G. Everyone that did get it to work just switched out their existing 3G capable sim to the new Kaiser. I came over from Verizon, so unless I buy a cheap 3G ATT phone, I'm out of luck.
Switching the sim for a new one did no good, same IMEI#, so no help.
Bill
I made the mistake of giving at&t my new IMEI# when I went from the 8525 to the Kaiser. Now my phone profile is set to GSM only since it is an unknown profile in there system. I will either have to buy a cheap 3G phone and use that SIM and IMEI# so there system thinks I have a 3G phone or return the Kaiser since I won't be able to get 3G. Right now it is not an issue since I don't live in a 3G area. hhhmmmmm
cortezzi said:
hummmmmmm??? granted i'm in dallas, but, i'm on AT&T and i just popped my 3G SIM (used for a 3125) into my Kaiser and i get 3G with no issues. i would have tried the ATT guy's SIM in your phone (and vice-versa) to validate the profile issue. you didn't mention this, but i assume you have a 3G SIM , correct? i'm interested to hear if other ATT users have had this problem....what about trying a new SIM or one from a friend that has 3G?
Click to expand...
Click to collapse
There is no need for 3G SIM card. Any card should work. I'm using old AT&T Blue SIM with no problems at all.
joedoe said:
There is no need for 3G SIM card. Any card should work. I'm using old AT&T Blue SIM with no problems at all.
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Click to collapse
True any card will work. Did your old phone have 3G on it already when you swapped it?
I call BS...
JB
Buzz313th said:
I call BS...
JB
Click to expand...
Click to collapse
Bill will test it tommorrow when he borrows a persons sim who has 3G. If it works then they are correct.
You got a pretty good load of BS from the AT&T guy. All you need is a 3G capable phone and the right provisioning to get access to the 3G network. Signing up for a MediaNet, MediaMax, or PDA plan should so it. YOu should NEVER give them your IMEI # unless it is an AT&T phone. Cuz at that point, if there are any issues that require deviations from their "scripted" support, they will say that's the issue. Unless you happen to get lucky and get a real technical support rep.
Just tell them you got an aftermarket unlocked Blackjack and you want the 19.99 MediaMax 200 plan. If they ask for an IMEI number, tell them that shouldn't matter. You can then make any changes to your plan online if you'd like. And that should get you access to the 3G network.
Thats the problem. Talked to several CSR and they won't change the provisions becauses we did give them our IMEI numbers already. They got us there but there are workarounds and lesson learned.
BillMNJ said:
Yes, that will work. Per AT&T data support, since mine is an unlocked unit with an IMEI# not in ATT's system, it will never be able to do 3G.
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Click to collapse
Not so -- my last two phones (Kaiser & Wizard) have been unlocked & not registered with AT&T, and I get 3G HSDPA. However, I don't have (and never have had) a data plan -- I pay $0.01 per KB for data a la carte.
I have a suggestion based on what i'm facing: try disabling the HSDPA in settings and reboot (it will ask you to reboot anyway) then see if you have 3G.
See this:
http://forum.xda-developers.com/showthread.php?t=332839
BillMNJ said:
Yes, that will work. Per AT&T data support, since mine is an unlocked unit with an IMEI# not in ATT's system, it will never be able to do 3G. Everyone that did get it to work just switched out their existing 3G capable sim to the new Kaiser. I came over from Verizon, so unless I buy a cheap 3G ATT phone, I'm out of luck.
Switching the sim for a new one did no good, same IMEI#, so no help.
Bill
Click to expand...
Click to collapse
That is total BS sounds to me you dont have the right settings on your phone. Did you use the Network wizard to set things up for you? that might be the problem if you did. I have AT-T and a brand new Kaiser direct from HTC and have no no no issues what so ever with 3G or HSDPA i also think i am getting a little a HSUPA here and there
FYI and a request for some assistance
I use quite few different phones and one day my account froze on me. I had been using a palm treo 650 because my kaiser was out of battery.
when i reinserted the sim into my kaiser days later phone worked but no data no sms worked again. in any att phone all shapes and sizes. I thought it was from the treo because i used the data no problem.
its a company acccount need password to talk to csr at att.
after researching and seeing this thread I retracted my steps
the only other thing i have done is reported an imei on my account for a tilt i needed to unlock for a friend before there was an unlocker.
I believe the imei on file controls my provisions.
Provisions
the only solution to no data on phone that was working is provisioning a pit stop to a service center.
Is it possible to create a solution or is it totally a carrier fix at this point? Is there any other way to adjust provisions with out a walk in or call?
FYI
to change a reported imei number simply call 1-(916)-843-4685 and have them update your device to what ever imei you want them to have.
Note once they update the system make all your changes for rates online the only info att has is what is provided at point of sale or givin by the client
this is just some info to add
Searched and searched but can't find anything about this. Due to living in an area with poor mobile reception (except orange but their data rates are extortionate) I've decided to trial some PAYG sims to see which will be usable. I am getting an excellent reception on the 3 sim but the roaming triangle appears at the top of the screen. I think it is roaming on the orange network. Thing is I've just payed £5 for the internet add on but I cant actually connect to the net!! Any page I try and load it just loads 1 byte and then stops. I've gone through the automatic setting and also tried it manually. Tried switching the phone settings to WCDMA but then I get nothing at all!!
Can anybody please help before I go INSANE!!!!
I use Orange and pay £5 for unlimited 1900-07:00 & weekends and then a maximum of £1.50 per day upto 25mb downloaded.
Is that what they told you about charges?
A further update on this issue. Having read a thread on the 4win forum I decided that it may be a dodgy sim card as i had purchased it off ebay. So today I toddled off to the nearest 3 shop for a new sim card. Whilst in there I decided to show the guy (who had never even seen or heard of the kaiser) the problem I was having. Would you believe it, it worked spot on, presumably because the shop was located in an area recieving a 3 3g signal. Thus it must indicate that you can only get on the internet in 3 service areas and not whilst roaming on other networks. Can anyone confirm if this is actually the case?
nope, I use a PAYG sim and it works roaming or not, use it for direct push and nmotes and all works fine. Using the £5 internet bolton, and faked the kaiser as a Nokia N95
Flubster
On Three, when my TYTN II flips over to GPRS or a little triangle (EDGE?) (and presumably at that point I'm roaming on orange at that point), I find I can't get anything downloaded either.
I wonder if there is something in Three phones that allow them to work on roaming?
The little triangle indicates that the phone is roaming on another network. I believe it's Orange at the moment. It used to be O2 and by 2009 it will be T moblie. I've still had no joy rectifying it anyway (although I am trying!!)
Latest update:
Emailed 3 customer service last night and spoke with them today. The lady told me that there was no way I would ever be able to access the internet on a none 3 branded phone (so God only knows why they sold me the £5 internet option). I explained that I didn't need a free phone or anything off them just a sim only contract that would enable me to access the internet. Having been told that this was absolutely not possible (believe me I tried) I had no alternative but to request a PAC code. I still refuse to believe, however that 3 would turn a perfectly good potential customer away just because he didn't want one of their phones?! It just doesn't make any sense!!! Barring any further developments (hopefully someone on here knows something I don't) I will have to turn to the dark side and go to Orange (
Deleted Deleted
I have an unlocked kaiser. i have a three Payg sim and a contract orange sim.
3sim works fine on net and mail for 3network, on roaming gprs net doesnt work but mail does with same connection.
Orange sim works fine for gprs on both net and mail.
I have an ATT Tilt with the official 6.1 ROM specifically for the ATT Tilt. I downloaded it from HTC's website. Start screens shows;
R 1.65.21.18
G 25.88.40.05H
D 3.57.00.00
Phone was working great for months UNTIL yesterday. When I turn the phone radio on it takes several minutes to connect with ATT network. Then I get a message that says "there is a problem connecting to the GPRS network in your area". I can use the phone to make or receive a call, but then after approx 10 minutes with the phone radio on it loses the network connection.
I called ATT. They were less than helpful. They tell me to buy a new phone.
I searched this forum and also googled this problem with no good results.
I have hard reset the phone and still experience the same problem.
Any help would be greatly appreciated.
wheelierider said:
I have an ATT Tilt with the official 6.1 ROM specifically for the ATT Tilt. I downloaded it from HTC's website. Start screens shows;
R 1.65.21.18
G 25.88.40.05H
D 3.57.00.00
Phone was working great for months UNTIL yesterday. When I turn the phone radio on it takes several minutes to connect with ATT network. Then I get a message that says "there is a problem connecting to the GPRS network in your area". I can use the phone to make or receive a call, but then after approx 10 minutes with the phone radio on it loses the network connection.
I called ATT. They were less than helpful. They tell me to buy a new phone.
I searched this forum and also googled this problem with no good results.
I have hard reset the phone and still experience the same problem.
Any help would be greatly appreciated.
Click to expand...
Click to collapse
were is your area.
Central PA. Up until yesterday I had great coverage. Another co-worker with a Tilt can stand right beside me and get service. ATT said it could be the SIM card.
I put my coworkers SIM card in my phone and it took a good 3 minutes to connect with the network. I couldn't keep the card in my phone long (he had to go) but it stayed connected for 5 minutes.
When I turn my phone off and then back on, it will connect to the network after several minutes, but looses the connection shortly after.
wheelierider said:
Central PA. Up until yesterday I had great coverage. Another co-worker with a Tilt can stand right beside me and get service. ATT said it could be the SIM card.
I put my coworkers SIM card in my phone and it took a good 3 minutes to connect with the network. I couldn't keep the card in my phone long (he had to go) but it stayed connected for 5 minutes.
When I turn my phone off and then back on, it will connect to the network after several minutes, but looses the connection shortly after.
Click to expand...
Click to collapse
If the ATT techs haven't told you to do so already, try System>Connections>Connection Setup
I have done everything included in their instructions at http://www.wireless.att.com/support...0&tutorialsCategory=Browser&tutorialId=614440
but still no luck.
I am having the same issue only recently lots of call drops phone just jumping from 3G to Edge and back again. I also keep getting the login message for MedaiNet.
I live in Tampa, Florida.
Again At&t Tech support was completely useless I am so frustrated that I was actually looking at getting a different phone but I wasn't sure if that would really solve my problems.
Any help/ideas would be greatly appreciated.
Hi there:
Need help into making my new (used from ebay) G1 to work on T-mobile PR. Long story short T-mobile bought Suncom like a year ago. My SIM card is still SunCom and I use the SunCom APN setting to access the internet. I have the 5.99 internet that have being working flawlessly in my iphone 2G (no hacks requiered or proxys). Apparently the Suncom APNs don't have data restrictions since Suncom din't use to have different internet packages like T-Mobile does.
Anyway my problems is that if I put my Suncom sim in the G1 it works but it is roaming all the time (doesn't happen with my iphone wish says t-mobile all the time, never roaming). If I put the Suncom APNs I get edge and works, but still is in roaming and I am sure they going to charge me for it. If I go to search for Networks I get a blank Network (to the one it does register) and the other two GSM carries in PR (Claro and AT&T).
Notice that the phone is rooted and was running Jachero 2.7.3 and now Cyanogen 3.6.8.1., recovery image 1.3.1 and latest SPL and radio.
My guess is that since T-mo can detect the phone they are blocking the phone with my current voice and data plan. I already call them and they told me I have to change my plan to the $35 dollars a month. Notice that T-mo does not have 3G in PR (so I think that is to much money for edge only and txt). I offer to pay the regular internet of $20 and my package of $5 for txt but still to no avail it has to be the $35 dollars to make the phone to work on t-mo. I have unlocked the phone just to try, but still the same roaming problem.
I know that it must be an internal blockage to the phone because the iphone works perfectly on t-mo and my actual settings. My question: If there any way to change the phone to make it look to the t-mo networks like a sony ericsson or iphone? I have old phones that I can use the imei of. Anyway to force the phone to register to the t-mo network and put it to work? I now people that works there (Although I don't know if they have access to do changes in the system).
Any help to get me in the right direction will be appreciated.
Before people began to tell me that changing IMEI can be ilegal, I know it. The phone is not stolen (I can prove it). The IMEI numbers I have to change it for are mine (I can prove it, I have a none working k750, w800, W600, lg shine, old nokia 6200, water damage iphone 2G, fully working K790, and fully working iphone 2G, yes I have a lot of phones good and bad ones).
If it can be done please advice even if your going to help me do it. Thanks in advance.
I finally got my Sprint HTC One to accept my prepaid Tmobile SIM, I have not tested out data yet since I only use the pay by the minute plan (I will upgrade to unlimited everything later)
But it constantly keeps disconnecting and I have to manually connect it to Tmobile's network.
This usually happens if I'm moving, or if the signal is weak. (For example, I never lost connection overnight at my house, but I did lose it while I drove to work this morning, and since I would get like 1 or 2 bars inside my work, it kept on disconnecting.
Right now I set the settings to GSM Auto (PRL) seems to be stable, but I've stayed in one place so far.
I've tried WCDMA preffered, but it says "This SIM does not allow connection to this network"(could be because I'm "Pay by the minute"'?)
I also Turned on IMS registration required in the Phone info setting place, but I don't know if that makes any difference.
If we can somehow get this fixed then it would be awesome! Since I already canceled my Sprint contract and switched to Tmobile prepaid to save some money.
alberto122509 said:
I finally got my Sprint HTC One to accept my prepaid Tmobile SIM, I have not tested out data yet since I only use the pay by the minute plan (I will upgrade to unlimited everything later)
But it constantly keeps disconnecting and I have to manually connect it to Tmobile's network.
This usually happens if I'm moving, or if the signal is weak. (For example, I never lost connection overnight at my house, but I did lose it while I drove to work this morning, and since I would get like 1 or 2 bars inside my work, it kept on disconnecting.
Right now I set the settings to GSM Auto (PRL) seems to be stable, but I've stayed in one place so far.
I've tried WCDMA preffered, but it says "This SIM does not allow connection to this network"(could be because I'm "Pay by the minute"'?)
I also Turned on IMS registration required in the Phone info setting place, but I don't know if that makes any difference.
If we can somehow get this fixed then it would be awesome! Since I already canceled my Sprint contract and switched to Tmobile prepaid to save some money.
Click to expand...
Click to collapse
how much did it cost to cancle?? i still have 1 year left
P.Mobile said:
how much did it cost to cancle?? i still have 1 year left
Click to expand...
Click to collapse
http://support.sprint.com/support/a...termination_fee/case-sp061027-20110823-171256
that will help you out