i installed some programs the htc today menu, and slick. now my phone will not turn on. i backed up my phone and did a hard reset then i reinstalled all of my programs.
then when i turn off the phone i can not turn it back on again. it is a cycle and i am assuming it is because of the programs on my phone. what can i do?
also i have a very important number stored on my phone and not onto my sim, i dialed it once but the other person did not pick up. is there a way i can retreive that number? AT&T support says they can not give me any info
blankz said:
i installed some programs the htc today menu, and slick. now my phone will not turn on. i backed up my phone and did a hard reset then i reinstalled all of my programs.
then when i turn off the phone i can not turn it back on again. it is a cycle and i am assuming it is because of the programs on my phone. what can i do?
also i have a very important number stored on my phone and not onto my sim, i dialed it once but the other person did not pick up. is there a way i can retreive that number? AT&T support says they can not give me any info
Click to expand...
Click to collapse
for the number: check your bill, or if you can access the account online you can find it there.... if you at least connected to their voicemail for a second you will have a log of it.
as for the issue with the phone not starting... try a hard reset, dont install extras, and see if the issue exists w/o the software installed.. I find it hard to think a program installed within windows would prevent the phone from starting up at all... but then again, how are you hard reseting the phone if you cant turn it on ?
i had no luck with the number. I dialed it when she gave it to me. yeah i picked up a girl and we exchanged numbers. I saved it onto the phone, not the sim ( dumb mistake it seems)
also, I kept doing the soft reset and the this white screen comes up saying how i shut down improperly or a program i installed messed something up, please press SEND to restart the device or any other button. So this happened to me about three times now, all started after i restored a backup.
I guess the main thing i need assistance is to retrieve that number. I don't want to miss this date. AT&T could not help because i didn't reach her VM and she didn't pick up when we exchanged numbers.
thanks i guess i'll just reset my device with the aforementioned route and just save everything onto my sim card
After you do a hard reset all your data will be lost, incl. your date number unless u have backed up to file into ur PC or storage card.
Related
hi everybody, somewhat new to this forum and really enjoying it
i've came across a problem with my att tilt and searched for about 2 days straight looking for a solution..i couldnt find one
so a little history of what i've done with my tilt..
-removed all of att programs by 'clear storage' and then pushing the soft reset before it loads
-downloaded the htc home plugin, htc home customizer, wizard dialer, kaiser tweak with the new xml file from dec 2007, and i have a black theme and a san francisco bridge theme that i switch back to
now the problem is I CANT MAKE/RECEIVE PHONE CALLS/TEXT
one thing i notice is that the network or service it is using (G, E, or 3G) is mostly on E and that is when i cannot make make or received calls or text, even with full bars. i've never had this problem before until about a week now
the last thing i did to my phone was download the new dec 2007 xml file for kaiser tweak. the phone worked fine for about a week until my problem occured
the only time i can get my phone to work is when it is in 3G or G and i rarely see those being used on my phone.
i've tried clear storage a bunch of times to see if it would change but it doesnt
i believe this isnt a network problem because everyone in my house has att, i can only thing its a phone problem
if anyone has any solutions or comments please help me out
i've had this phone since thanksgiving so worst case scenario, i turn it in to htc to get a new one
thanks
anybody ever run into this problem or anything similar with their tilt?
Did you allow the network config tool to run after the first reset? Are you using a custom rom or the default?
what radio are you running?
im not sure what the network config tool is and im using a default rom
im not sure what radio im using, how do i got about finding out what radio im using?
If you don't mind losing all of your data do a hard reset (hold the two soft keys and press the sytlus in the bottom of the phone) Go ahead and set up the device...once this is done a dialogue box should pop up saying something about Autoconfig will take place, or something like that. Let this proceed all on its own...it should after its done ask if you want to soft-reset now, select yes and you should be in business.
what are the two soft keys?
and also..does it matter if i have a simcard in the phone or not?
is the 'clear storage' the same as the hard reset?
hard reset is to hold the two soft keys and the stylus button on the bottom
what are the two soft keys?
Clear Storage essentially is, but mentally for me its different . In any event the soft keys are the unmarked keys directly to the right of your green call button and to the left of the red end button. After autoconfig/customization takes place...it probably will load all the crap back on the device, just FYI. If you truly want to get rid of stuff, you'll probably want to start researching ultra-clean roms, but from the sounds of things you're not quite ready to get into that yet, and you can screw your device if you don't read up on things properly.
i've done the hard reset and let everything load after that..i have all the att bloat ware..but i didnt see a autoconfig for the network
im still having the same problem
my service/network only works on E, whenever it is on G or 3G, its one bar and when i try to call or text, the phone disconnects and goes to E
any other advice?
Hmm, how old is your sim card?
I had the same problem. I had a few 3rd party applications installed. I called Att, they tried calling themselves with obviously no luck (busy signal, or straight to voicemail). I took out the sim card and tried my 2 year old phone and it worked fine. They sent me a replacement 2 days ago and it has been working fine since.
my sim card is about 2 years old i think
it looks like im gonna have to get a replacement
thanks for your help guys
I'd try a new sim card first...had a similar problem with my kaiser at first, but not quite the same. It may save you the days of a non-working unit. Sim cards are free and quick (just go to your local att store)
i used a friends sim card..same thing
i tried calling att TWICE and they said it might be a network problem and told me to call back later???
its obvious i need a new phone
who should i contact and what should i do..im trying to return my phone to get a working one
pilly wonka said:
i used a friends sim card..same thing
i tried calling att TWICE and they said it might be a network problem and told me to call back later???
its obvious i need a new phone
who should i contact and what should i do..im trying to return my phone to get a working one
Click to expand...
Click to collapse
How long have you had your phone?
If it is under 30 days, go back to an AT&T Store (even if you bought it via phone or online) they will exchange it for you. If you don't have an account, MAKE SURE you take your receipt. If you are an AT&T customer you don't even have to bother with the receipt, they will just look up your account for you.
If you are an AT&T customer (may also apply if your not) and have had your phone over 30 days, then you have to call warranty exchange department. 1-800-801-1101
They will go through a few steps with you, then will make arrangements to send you out a new phone.
BEWARE:
Make sure you have LOTS of free time when you call, you WILL be on the phone forever lol.
I am on my 5th Tilt, I hope you have better luck than I have so far
*BUMP* I recently came across the same problem and I am only able to send and recieve text messages. I can not recieve or send calls but I get a new voicemail notification when 1 is recieved.... HELP!!!
Sorry if this question has been asked before... but is there any way of changing the phones IMEI so one can use it even if the phone has been locked out?
Thanks in advance!
???? by changing the insides of the phone???? It's like a MAC address on a network card, it's there to identify that phone and only that phone. It's pretty much the phones social security number.. I'm sure there is a way to clone the IMEI from another phone but I also doubt any one here will help you do something like that.
prove me wrong..
First, be aware that changing the IMEI of a phone is illegal in every known country.
Second, understand that most users here will assume that you either purchased a stolen phone or stole the phone yourself so you will get little to no sympathy here.
Third, if you are going to say that your from Turkey and don't want to pay the import tarrif to be able to register your phone with the local providers then understand that tax evasion is also a crime so again little sympathy here.
I make no assumptions, simply state the obvious warnings for you.
Also, currently there is no utility to change the IMEI on a Kaiser.
Double and triple what he said above. IMEI change = theft, generally speaking. In the unlikely event that this isn't the case here, please understand that your loss is for the greater good...
Read here http://forum.xda-developers.com/showthread.php?t=276851
Ta
Dave
Missunderstanding!
I think you missunderstood me, and I am not saying that that is my fault!
Ok, here is the thing!
My friend purchased a tytn II becouse he wanted to have one just like mine, only thing is that somehow he got his locked! So now when he boots up his phone it asks for a password that he does not know, and someone told us that the IMEI is locked and it should be replaced!
That replacing IMEI=theft is to me something completly new!
Sorry for that!
I am not good on how to unlock phones, even tho I do know my way about computers, and I think that this is a very good phone indeed!
I also have a HTC Advantage (X7500)!
Is the phone asking for an unlock code? This has nothing to do with the IMEI. Is the TyTn II unbranded? Or is it from a specific carrier like Orange?
If the phone is from a carrier that is different from the SIM your friend is using, then all you need to do is check out the thread on this forum regarding performing a SIM unlock on the device.
Should he try putting his sim in the phone to see if it's a sim lock?
See now that you've given more info you might get somewhere.
This could be a few things.
If the device is SIM locked then you need to simply insert a SIM from the original carrier and it will continue to the OS.
If your friend applied a password to Windows Mobile then you should be able to do a hard reset by following this:
With the phone off, press & hold the two buttons above "Internet Explorer" & "Messaging" buttons (they are the tiny top ones between the two phone keys & the D-Pad)
Now turn the phone on. Release the two buttons when you see the white screen with the following text:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press Send to restore manufacturer default, or press other keys to cancel.
Now press the Green Phone Key.
When done it will prompt you to press Send again to restart the phone.
At this point you will be like it was when you first opened the box!
branko.savic said:
Ok, here is the thing!
My friend purchased a tytn II becouse he wanted to have one just like mine, only thing is that somehow he got his locked! So now when he boots up his phone it asks for a password that he does not know, and someone told us that the IMEI is locked and it should be replaced!
Click to expand...
Click to collapse
NotATreoFan said:
Is the phone asking for an unlock code? This has nothing to do with the IMEI. Is the TyTn II unbranded? Or is it from a specific carrier like Orange?
If the phone is from a carrier that is different from the SIM your friend is using, then all you need to do is check out the thread on this forum regarding performing a SIM unlock on the device.
Click to expand...
Click to collapse
It is not branded, it´s an original Tytn II device!
We live in sweden and the carrier we have is tele2!
kyphur said:
See now that you've given more info you might get somewhere.
This could be a few things.
If the device is SIM locked then you need to simply insert a SIM from the original carrier and it will continue to the OS.
If your friend applied a password to Windows Mobile then you should be able to do a hard reset by following this:
With the phone off, press & hold the two buttons above "Internet Explorer" & "Messaging" buttons (they are the tiny top ones between the two phone keys & the D-Pad)
Now turn the phone on. Release the two buttons when you see the white screen with the following text:
This operation will delete all your personal data, and reset all settings to manufacturer default. Press Send to restore manufacturer default, or press other keys to cancel.
Now press the Green Phone Key.
When done it will prompt you to press Send again to restart the phone.
At this point you will be like it was when you first opened the box!
Click to expand...
Click to collapse
Okey, I told my friend to try a hard reset but he asked me what will happend to all his contacts?
Is there a way to back up the contacts before doing a hard reset?
Thanks in advance!
search for pim backup
If he can't get into the phone then the answer is no.
FWIW, if he did lock himself out of the OS then a hard reset is his only option. Currently he can't sync or anything because the OS is locked.
branko.savic said:
Okey, I told my friend to try a hard reset but he asked me what will happend to all his contacts?
Is there a way to back up the contacts before doing a hard reset?
Thanks in advance!
Click to expand...
Click to collapse
I found a HTC S730 and I have updated the ROM to WM 6.1 (Alc) But I cannot make any phonecalls or recieve any and I cannot recieve or send text messages. I have taken the phone to a local phone shop and he said the phone has been blocked, this is a very nice phone and I would like to use it too make calls, is there any way I can make the phone features work again?
Thanks in advance
Sammy
I suppose you are able to switch it on and get into home screen right? So, are you able to navigate through menus etc...? If you put a SIM card what happens? Is the phone able to find and log onto the network? Give more technical details. Not just conclusions of your tryings.
or as your last chance you could hard reset your phone, or flash another rom...
I think his radio is dead. Otherwise, he wouldn't be able to get into writing SMS and then trying to send those, and failing... If the phone was locked, it wouldn't allow him to get into GUI or Home Screen. Or it would say that the SIM card is not accepted (locked to a specific network).
if it is Operator locked he need a SIM UNLOCK, but don't know if it is work for the wings...
Okay sorry about the lack of technical information. When I found the phone it had a password so I performed a hard reset by holding the two soft keys and pressing the power button, I then flashed the ROM to Alc's WM 6.1 . I inserted a T-Mobile sim card and on the phones home screen it says 3G T-Mobile and there is clearly signal but the phone will not make any calls or send text messages, is there anything I can do?
So what happens exactly when you press the Call button? Does it give any error message? Or it just doesn't do anything?
It looks like its about to ring then it just makes a beeping sound and says 'call ended' ive tried all sorts of different sims all with the same outcome.
When you brought it to the phone shop they told you the phone had been blocked, that possibly means the IMEI number of the phone is blocked so no sim would work in it.
Have a read of this
Code:
http://forum.xda-developers.com/showthread.php?t=249634
I never experienced IMEI blocked phones. However, if you can't make it work, there is one possibility. You can send it to me and I can try it here.
Hi I am in need of some help. I will try to give as much detail as possible.
I was talking on the phone 3 days ago and suddenly my call was cut short. The signal icon at the top was greyed out and it had a little x in the bottom. I tried to figure out what happened and at first I thought the cell tower went down because I was unable to connect to 2g, 3g, LTE/4g, nothing.
Next day with my father visiting my house, I tried his phone, put in my SIM, it works, there is signal (nothing greyed out) and I see the name of the phone service at the top left "Personal". His phone with his SIM works as well. Cell towers are working fine. I put my SIM back in my phone, no signal, not able to make phone calls or receive text messages.
At this time WIFI, Whatsapp, the phone itself works. I double checked APN settings from the carriers website, everything matched. I tried rebooting the phone, reseating the chip, selecting towers automatically, manually, and read many many discussions on the web none of which helped. I decided to do a factory reset. Backed up all photos to the computer and proceeded to reset it to factory new. Put in the SIM and same problem. Oh I also in the meantime have spoken with my service provider and they do not see anything wrong on their end.
So now I proceed to restore the phone from a backup on my MI account, all apps restored. Now I try to use Whatsapp and it wants to confirm my account with a text message, that is a problem because I can't receive text messages. I went to my service provider today, they put in a store SIM with a different number and it worked, they assumed I had a faulty SIM and gave me a new SIM with my number, same problem. Now I think it has something to do with XIaomi or MIUI or my MI account. I log into my MI account from my computer and try to add my email under security and it won't let me because it needs verify my account by sending a text message to my cell which of course is not working.
I am thinking of rooting the phone but I imagine I will somehow be blocked there too.
What happened to my phone?
Is my account being protected in some way MIUI, XIaomi or my MI account preventing me from activating my SIM?
Everything I try to do requires a confirmation text.
I want to root the phone but in order to do so I need to request that Xiaomi unlock the bootloader which will require a text message which of course is to be sent to my phone that wont connect to the cell tower.
Was I hacked or spoofed?
How do I go about fixing my situation?
Have you tried changing region and changing back to your country again? That may be possible reason.
For confirmation of code for bootloader unlocking, while applying put your sim card into other phone and that way you'll be able to get code and bootloader unlocked and can flash and try with different rom.
Similarly if your device is out of warranty then you may want to check with the antenna cable inside phone if that is got disconnected or got loosen. I don't if this would have happened or not but this could be issue. Process with precaution if you do so,I won't be responsible for anything.
Hi everyone! First I just want to say thanks to anyone who has any information to help me.
I have a Note 9 and I enabled the directional lock (to unlock the phone). My phone is also encrypted so it will prompt me to enter the the directional lock anytime the phone is turned on and then again to unlock the screen. I turned my phone off the other day. When I turned it back on I saw the screen prompt for a directional lock. My friend needed help with something so I ended up talking to her before I even tried to unlock it (big mistake). When I got back in my truck to use my phone the screen was black and the message appeared, "Verification Failed, Unable to restart your device. The integrity verification has failed. You need to reset your device to factory default settings. This will erase all your data. I am not sure if while I was talking I accidentally touched the screen causing this message.
The biggest problem is I do not have a backup of certain files. They are on the internal memory of my device. So I DO NOT want to do a factory data reset. I just want to know a solution to get back into my phone again.
Here are the things I have tried:
-Soft reset with Power and volume key
-Wiping cache partition
-Calling Samsung
-Calling T-Mobile
-Downloading Samsung Switch (Does not Recognize device)
-All options in recovery mode (except factory data reset)
-Download mode
My phone is not rooted but it did go through a series of OTA updates and now is running Android Pie. I have came across a few other people with this issue and it happened after updating.
I want to know if there is a way to get in the phone or is there a way to recover my encrypted data and then decrypt it. I also would like to know if I can have the steps to use Odin (already downloaded on my computer) to reinstall the current firmware on the phone. I am wondering if anyone has ever done this and still kept their data (pictures, videos, memos, documents and text messages). I have only flashed my device probably about 10 years ago. So step by step directions would be amazing. Also I do have developer options enabled.
I have searched the forum and the only advice I have seen is to reset but I want to know how to keep my data. The only thing I have came across is a store that has a "Samsung" machine that will do a Home Restore without losing your data. He told me if something is corrupted that I could still lose my data. I have over 100gbs of data I need to access and it would be horrible to lose it.
Finally I have one last question is to back up all my encrypted data so that if I find a way to decrypt it later?
PLEASE any advice besides the things I have already tried would be so helpful. If anyone is able to help me I PROMISE I will help you with whatever you are trying to do and believe me.... I have the resources to do so. It will be a way I will show my thanks.
tt5 said:
Hi everyone! First I just want to say thanks to anyone who has any information to help me.
I have a Note 9 and I enabled the directional lock. My phone is also encrypted so it will prompt me to turn on the directional lock anytime the phone is turned on and then again to unlock the screen. I turned my phone off the other day. When I turned it back on I saw the screen prompt for a directional lock. My friend needed help with something so I ended up talking to her before I even tried to unlock it (big mistake). When I got back in my truck to use my phone the screen was black and the message appeared, "Verification Failed, Unable to restart your device. The integrity verification has failed. You need to reset your device to factory default settings. This will erase all your data. I am not sure if while I was talking I accidentally touched the screen causing this message.
The biggest problem is I do not have a backup of certain files. They are on the internal memory of my device. So I DO NOT want to do a factory data reset. I just want to know a solution to get back into my phone again.
Here are the things I have tried:
-Soft reset with Power and volume key
-Wiping cache partition
-Calling Samsung
-Calling T-Mobile
-Downloading Samsung Switch (Does not Recognize device)
-All options in recovery mode (except factory data reset)
-Download mode
My phone is not rooted but it did go through a series of OTA updates and now is running Android Pie. I have came across a few other people with this issue and it happened after updating.
I want to know if there is a way to get in the phone or is there a way to recover my encrypted data and then decrypt it. I also would like to know if I can have the steps to use Odin (already downloaded on my computer) to reinstall the current firmware on the phone. I am wondering if anyone has ever done this and still kept their data (pictures, videos, memos, documents and text messages). I have only flashed my device probably about 10 years ago. So step by step directions would be amazing. Also I do have developer options enabled.
I have searched the forum and the only advice I have seen is to reset but I want to know how to keep my data. The only thing I have came across is a store that has a "Samsung" machine that will do a Home Restore without losing your data. He told me if something is corrupted that I could still lose my data. I have over 100gbs of data I need to access and it would be horrible to lose it.
Finally I have one last question is to back up all my encrypted data so that if I find a way to decrypt it later?
PLEASE any advice besides the things I have already tried would be so helpful. If anyone is able to help me I PROMISE I will help you with whatever you are trying to do and believe me.... I have the resources to do so. It will be a way I will show my thanks.
Click to expand...
Click to collapse
u can try with odin and flash latest firmware but it will not remove encryption. none the less it might at least get you access to the unlock screen and allow you to unlock but it might not.
read up about odin and get latest version.
read up on stockfirmware and your phone model and which carrier CSC code you are on and get latest version. via samfirm tool or frija or sites like sammobile
flash it in odin by filling the different .md5 files to the according slots. but for CSC slot use home_csc.md5 to not wipe data.
but what i dont understand is what does the landscape/portrait have anything to do with this?
bober10113 said:
u can try with odin and flash latest firmware but it will not remove encryption. none the less it might at least get you access to the unlock screen and allow you to unlock but it might not.
read up about odin and get latest version.
read up on stockfirmware and your phone model and which carrier CSC code you are on and get latest version. via samfirm tool or frija or sites like sammobile
flash it in odin by filling the different .md5 files to the according slots. but for CSC slot use home_csc.md5 to not wipe data.
but what i dont understand is what does the landscape/portrait have anything to do with this?
Click to expand...
Click to collapse
Thank you so much for the response!! My Phone is from T-mobile ]. I have been reading up on it and I did download Odin but I am unsure of how to exactly use it. I could figure it out with directions but I am afraid to do the wrong thing because I have only done it one and that was with Samsung Kies ( a long time ago.)
I am unsure what you mean by Portrait and Landscape mode in my post. I don't see where I mentioned it. Maybe you are referring to the directional lock. That is how you unlock the phone (with a series of directions). For instance... left, left, down, down, right, left, up. I mentioned it because that could be causing this issue. That is the method to get past the secure startup as well. A lot of people don't know about that option because you have to enable it in accessibility menu.
tt5 said:
Thank you so much for the response!! My Phone is from T-mobile ]. I have been reading up on it and I did download Odin but I am unsure of how to exactly use it. I could figure it out with directions but I am afraid to do the wrong thing because I have only done it one and that was with Samsung Kies ( a long time ago.)
I am unsure what you mean by Portrait and Landscape mode in my post. I don't see where I mentioned it. Maybe you are referring to the directional lock. That is how you unlock the phone (with a series of directions). For instance... left, left, down, down, right, left, up. I mentioned it because that could be causing this issue. That is the method to get past the secure startup as well. A lot of people don't know about that option because you have to enable it in accessibility menu.
Click to expand...
Click to collapse
oh instead of a pin or biometrics the pattern lock screen?
but if it was locked because of too many tries then dont think you can do anything. you should have received a message through the email used to register your samsung account and follow it to get it unlocked.
any talk of circumventing this type of lockout isint something that can be discussed on xda because there is no way to prove that it was by accident. and even if it was and there really was a way to bypass it, it would give criminals insight. so sorry but there isint much more that can be said.
bober10113 said:
oh instead of a pin or biometrics the pattern lock screen?
but if it was locked because of too many tries then dont think you can do anything. you should have received a message through the email used to register your samsung account and follow it to get it unlocked.
any talk of circumventing this type of lockout isint something that can be discussed on xda because there is no way to prove that it was by accident. and even if it was and there really was a way to bypass it, it would give criminals insight. so sorry but there isint much more that can be said.
Click to expand...
Click to collapse
Yes, it is an option instead of the regular pattern. I like it because it is hard to copy for anyone looking at you unlock your phone and if you lose it... even looking at the screen will not tell them how to unlock it because they need to know the sequence.
I am unsure what caused it.. maybe me or the updates. I have never had this problem before in my entire life. I had the Note 2, 3, 4, 5, 8 and 9. (Yes, I love my Notes.) Not one of them have done this and I only noticed the directional lock beginning on the Note 5. I have an S10 as well and I could't find the option. So I am not sure if it is just specific to Galaxy Notes.
I never thought of giving someone else insight on how to get into phones. That is a good point! I understand that not being allowed. I have known about XDA developers for a long time. I think back somewhere in 2007 -2009 when I was very active on Tmonews forums. So I really haven't been on a forum in like 10 years. I am sure a lot of things have advanced since then but I REALLY appreciate the time you took to respond.
I just have two more questions... I am paying for this phone like $30 a month and I also have the $15 insurance. I can't do anything to this phone that would void the warranty. However, the place that told me they may be able to help me is an authorized Samsung repair center. He said he would have to download the firmware and reinstall it on the phone. He also told me that he could do it without losing data (Home Restore) but if something is corrupted it also could erase. It is with a machine that is directly given to them from Samsung. If somehow I lose my data....can it be recovered if I pay a data recovery company? These pictures are VERY important. Honestly, my data is more important to me than the phone.
Lastly, I remember my email I used for the Samsung account however it was an outlook email and it gave me so much trouble trying to log in (even when the phone was fine). However, if I am able to get in do you think it would take the message off the screen? I know my directional lock to get back in. All I need to do is get back to that screen but it won't pop up.
Again seriously.... I thank you so much for trying to help!
tt5 said:
Yes, it is an option instead of the regular pattern. I like it because it is hard to copy for anyone looking at you unlock your phone and if you lose it... even looking at the screen will not tell them how to unlock it because they need to know the sequence.
I am unsure what caused it.. maybe me or the updates. I have never had this problem before in my entire life. I had the Note 2, 3, 4, 5, 8 and 9. (Yes, I love my Notes.) Not one of them have done this and I only noticed the directional lock beginning on the Note 5. I have an S10 as well and I could't find the option. So I am not sure if it is just specific to Galaxy Notes.
I never thought of giving someone else insight on how to get into phones. That is a good point! I understand that not being allowed. I have known about XDA developers for a long time. I think back somewhere in 2007 -2009 when I was very active on Tmonews forums. So I really haven't been on a forum in like 10 years. I am sure a lot of things have advanced since then but I REALLY appreciate the time you took to respond.
I just have two more questions... I am paying for this phone like $30 a month and I also have the $15 insurance. I can't do anything to this phone that would void the warranty. However, the place that told me they may be able to help me is an authorized Samsung repair center. He said he would have to download the firmware and reinstall it on the phone. He also told me that he could do it without losing data (Home Restore) but if something is corrupted it also could erase. It is with a machine that is directly given to them from Samsung. If somehow I lose my data....can it be recovered if I pay a data recovery company? These pictures are VERY important. Honestly, my data is more important to me than the phone.
Lastly, I remember my email I used for the Samsung account however it was an outlook email and it gave me so much trouble trying to log in (even when the phone was fine). However, if I am able to get in do you think it would take the message off the screen? I know my directional lock to get back in. All I need to do is get back to that screen but it won't pop up.
Again seriously.... I thank you so much for trying to help!
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i doubt that the samsung repair shop would be able to do anything for your data. but i guess it might be good to give them a call and explain the situation.
but i think they would basically do what was discussed earlyer using odin.
regarding the rest on how to get back in the phone I've never been locked out so i hope someone can chime in and see if there is a way to get it to prompt again or maybe have a remote unlock. co to samsung.com, login with your account that was used to setup the phone and check around. i know there is a remote dashboard on there to find your phone and do other commands remotely. i know for a fact that locking remotely exists. maybe its just as simple as having the phone online, lock it remotely and maybe the prompt will be seen on the device.( trigger it so to say)
good luck
bober10113 said:
i doubt that the samsung repair shop would be able to do anything for your data. but i gutess it might be good to give them a call and explain the situation.
but i think they would basically do what was discussed earlyer using odin.
regarding the rest on how to get back in the phone I've never been locked out so i hope someone can chime in and see if there is a way to get it to prompt again or maybe have a remote unlock. co to samsung.com, login with your account that was used to setup the phone and check around. i know there is a remote dashboard on there to find your phone and do other commands remotely. i know for a fact that locking remotely exists. maybe its just as simple as having the phone online, lock it remotely and maybe the prompt will be seen on the device.( trigger it so to say).
good luck
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Thanks so much! I actually got locked out of my Samsung Account and my email so I called Samsung and they got
me right back in. The first person told me they couldn't do anything but then she gave me a number (855-795-0509) to call. She said it was for the "find my mobile" department so I could see if could unlock it. The second lady helped me get back into my account. She was a huge help! I was able to access the remote unlock but it didn't work. I guess because the phone isn't connected to data at all. Is there anyway to force it to connect to a network? I reinserted my sim so it would recognize my number and also so it would have data to connect.
My last option is to go back to the store and see if what he does can fix it. The lady at Samsung said that people have been reporting issues with this update so it wasn't just me. I literally have to keep these files or it could be my life. I have to edit video for a celebrity and a lot of it is on the internal memory. I had to put it there because I use Adobe Clip and it never finds files that are on my SD card. It is just easy to me because I can do it on the go and not have to carry around my laptop everywhere. Next time I will surely back it up somewhere. This is the first time I haven't.