Database Develop

Kaiser will not ring

Its not ringing when a call comes in. It also does not vibrate.
The sound is up on the PPC and Ringer and if i go in to the phone settings it will play a ringtone fine.
Any ideas?

may be a reset might help? It also happened to me and after a reset, it all works good.

Don't know if it's the same thing with me, but my kaiser also at some point of day refuses to ring (still vibrates ok). It won't play mp3s with GSPlayer or MediaPlayer. Sometimes you can hear the song playing really quietly (only hear it if you press your ear to speaker).
It has happened like that for 3 days now. The sound will come back if I hit the tytn II gently (more like knock it). Althoug since today I'm not sure if it's the knock or the keyboard moving wich brings the sound back.
Any ideas?
What I've tried so far:
- Muting, unmuting
- changing volume
- soft reset

hard reset it. may be some programs you've installed might be conflicting. If the hard reset don't fix your problem, then you have a faulty unit. You can also try pocket mechanic to clean the registry and stuffs. Very helpful program.

Ok, will try hard reset.
Although I doubt it will help. Before hard reset, there was some very faint sound coming from the speaker. And speakerphone didn't work at all.
Back to resetting...

Try to change the ring tone to a different one, mine was doing the same thing it would only virate, I changed to a different ringtone and it worked fine.

I did try to change the ringtone. Every time the problem emerged. The problem was that the ringtone wasn't the only thing not playing. There was no sound for any of the events. And the speakerphone option also didn't work.
I did a hard reset last night. It didn't help. So I gave it up and went to sleep. I left my tytnII on a USB connection to my laptop. In the morning I checked if the problem was still there and found that the sound is back - the ringtones work.
I put it back on USB connection to sync. Copied an mp3 to test if it can play it (it has played it before). And there the sound went again - I can only hear it playing faintly if I hold the speaker to my ear. The ringtones won't even play when I check them in notification sounds setup - not even the default built-in ones.
Could it be a temperature issue? The tytnII sound was fine when I picked it up in the morning, it was room temperature. But it gets slightly warmer when I charge it or sync it.

I have done soft resets. I can play sounds in the phone settings options and music plays it will not vibrate when calling.

Resolved it was the 3G Dialer app causing the issue.Now i need a new one i hate the orange look....

I had an issue like this, but it was due to ringtones stored on the storage card ... and when the phone would wake up, since it takes the storage card driver a few secs to load, it wouldn't ring.... and I resolved it by moving my everyday ringtones to main memory

the thing is the rings are not on the card......

Maybe its the rom's radio
sleuth started to explain this in his upgrade however no one explains how to downgrade the radio. I believe mine is doing the same thing however I get no sound. maybe its the radio.

Draqula, did you solve your problem? Im having the same issue on my tytnII. I cant hear ANY SOUND. But if I play an mp3, for example, and I knock close to the speaker, the sound starts.
Any ideas?

My problem solved: The speaker was changed under warranty.

Mp3/Ringtones Skip on Start and upon phone answer

Hello, Has anyone had this problem. As soon as you play a mp3 or ringtone it skips and plays fine. After it's loaded you can play it from begining to end fine without a skip. It only happens when it firsts loads. Also every time my phone rings the song skips and when I pick answer the phone it then skips again. Im not sure what the problem is I copied these ringtones from my MDA which never had this problem. Im guessing its some buffer or cache problem.

Jonathan1683 said:
Hello, Has anyone had this problem. As soon as you play a mp3 or ringtone it skips and plays fine. After it's loaded you can play it from begining to end fine without a skip. It only happens when it firsts loads. Also every time my phone rings the song skips and when I pick answer the phone it then skips again. Im not sure what the problem is I copied these ringtones from my MDA which never had this problem. Im guessing its some buffer or cache problem.
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Are the files on your device, or an SD card?
There are some known issues with music and video files having to buffer before playing when they are stored on SD cards.

thanks for the reply, but no they are not. Although they did play fine off my SD card on my MDA I currently do not have a micro SD for my phone.

Check out this thread for more information. There are a few suggested changes that you can make to your device to try and eliminate the problem.

Same problem
Jonathan1683 said:
Hello, Has anyone had this problem. As soon as you play a mp3 or ringtone it skips and plays fine. After it's loaded you can play it from begining to end fine without a skip. It only happens when it firsts loads. Also every time my phone rings the song skips and when I pick answer the phone it then skips again. Im not sure what the problem is I copied these ringtones from my MDA which never had this problem. Im guessing its some buffer or cache problem.
Click to expand...
Click to collapse
I have the same problem. If I go into the phone settings, and I choose an MP3 ringtone and press the play button, there is a jump or skip in the beginning of the playback. If I hit the stop button and then the play button again, the skip is gone. The same thing also happens with calls coming in.
I checked that thread that someone posted, but it mainly discusses if MP3 songs on a media player are skipping or jumping.
Anyone know how to fix this?
I also have all my MP3 ringtones in internal memory.

ok i had this problem to.. dk's 3.02 0.0 rom doesnt seem to have the issue nemore my mp3 ringers which r stored on SD card dont skip nemore..maybe its rom/radio depedent as dumb as that sounds

do you think there is a way to get the fix from that rom rather than change it completely over? I don't want to run into all kinds of other problems by using a new rom.
Thanks for the replies

There has got to be a better way rather than flashing a new rom??

Anyone else having this issue??

Jonathan1683, have you resolved the issue yet? If so what did you do please?

No I haven't I even flashed to duttys rom and it did not fix the problem.

Any one else have any ideas about a fix for this MP3 ringtone saved to internal memory skipping problem??

I could be wrong, but when my phone is connected to my pc with active sync they dont seem to skip when I get calls. Have no idea why

hey Jonathan, I still haven't seen any possible solutions posted here. Have you hard reset and if you have is the problem still there??

Well I just got this phone and it had the problem out of the box, then I upgraded to the new rom released by htc and it had it and I used a cooked rom and it still has it. So I guess that means I have hard reset it. It seems to be worse now somethimes it skipps in the middle of the song too. I don't understand how the cpu could be 2x faster than my mda, but cant handle a ringtone better. The same goes for the slow/crackling dialer. Maybe it's a problem with the sound driver. Who knows....

I only seem to have the issue with the ringtones, and not while playing an MP3. I think there must be a way to fix this. Maybe some kind of registry setting??
My knowledge is limited in this field, but I am sure someone out there can help us.

no ringtone after a while

Hi!
I have a very strange problem... after a while I have no ringtone (sound) any more.... I select a tune, it works ... but after a while there is no sound when a I receive a incoming call..
Sms, email sound etc are ok, but no ringtone with a incoming call....
When I do a hard reset, everything is ok for a while .... but after a xx period
its gone again ...
Suggestions ? I've done no reg tweaks etc..
Suggetions ?

I experience the same problem after disconnecting my bluetooth earphone.

Same here, "sometime" after disconnect BT stereo headset, my phone go muted. even adjust volume doesn't screen doesn't hv sound. Problem occur randomly. hard reset didn't help. I get around 10% chance to hit the problem after using my BT.

Please see my thread they are related!
http://forum.xda-developers.com/showthread.php?t=399430

so it might be a BT problem .... any solutions found ?

My phone just loses audio altogether after a period of time. I am not using BT, havent even setup a headset for use yet. MP3 plays but no sound. SMS no sound. System Event no sounds. Incoming call ringtone doesnt play. Call conversation i get no sound. I can't figure what triggers it. Phone can just be in sleep mode, i receive a phone call and no ring. Even adjust the volume sliders and then it will lose audio straight away.
Another strange audio issue i have is the Alarm doesnt work. Alarm will start to play but then device will freeze after 1 second of trying to play the alarm tone. Soft reset is the only way to fix it, after which it will lose audio again after a while. Have already done numerous hard resets and run a clean device with no programs or tweaks applied. SAME ISSUE!!!! I can put up with a laggy interface but no audio renders the phone a brick! Please help!

Someone a suggestion for the problem?

Xivius is ur problem similar to mine? Or is urs the Bluetooth issue mentioned by the others? i been running round in circles. HTC Aust told me to go back to TW. Taiwan told me call Singapore. Singapore told me to call Vietnam HTC Support cos apparently thats where my unit originates from. bought it off ebay so wouldnt know

Xivius, did you got that problem fixed?

freeza007 said:
Same here, "sometime" after disconnect BT stereo headset, my phone go muted. even adjust volume doesn't screen doesn't hv sound. Problem occur randomly. hard reset didn't help. I get around 10% chance to hit the problem after using my BT.
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I'm now using wired handsfree, same problem happen! seems not BT, it's more related to the HTC music player?

My story is exactly the same as bds008. I have disabled the vibration as much as I know and it seems to help a little but not all together. My phone mutes mostly when I am answering a call, but also on more occasions. It seems quite randomly.
I don't use BT at all and I haven't installed anything 3th-party wise.
I want to contact HTC Netherlands about this, but as I am in the middle of moving to a new home, I haven't found the time yet. I don't want to try 1.37 because of the warranty. (And I would like to keep it Dutch....)

Any updates on this problem ? Solutions ?

xivius, i had to send my unit back, they reckon its gonna take 10 business days to test and repair, if its a confirmed hardware fault unit they will give me a replacement unit. Kinda dissapointing considering the phone can be considered Dead on Arrival. Looks like i wont see my phone for at least another 2 weeks, and i only had it three days.

xivius said:
Any updates on this problem ? Solutions ?
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Click to collapse
If your running an older rom then perhaps you should look into flashing the Diamond with a newer rom and see if that fixes the problem. But if you want to keep your warranty then why dont you send it back??. Get HTC to fix it or send it back to where you got it from and demand a new replacement.
REason i say this is because you posted this thread nearly a week ago and as of today...no one has a solution but yet you still have the phone??. Seriously if it was me, the phone would have gone back straight away for a replacement or refund.

Seems like it's getting more people into this problem. 1st i thought im the only one who caught in this unlucky unit. I explained in numerous forum no one seems to know the causes or what da fark im talking about. I did an update to 1.37 too and it's doesn't work either.
Yes the phone "TOTAL MUTED" randomly, particularly after conversation. Only soft reset can restore the sound. Did a few times hard reset too, won't work. Sent back to HTC last week, don't know how long it will take.
Btw i'm glad to know someone actually had this problem, too
p/s: Since i thought im the only one got such bizzare defect unit. So.....

Good to read that 1.37 doesn't bring any solution. I was hesitating to try.
Funny thing is that since I contacted HTC about the exchange procedure, my Diamond hasn't muted spontaniously anymore! it seems that it has become attached to me...

Today I've sent my Diamond to HTC (via 2call.nl) for repair ... lets hope they will give me a new one fast ...

xivius said:
Today I've sent my Diamond to HTC (via 2call.nl) for repair ... lets hope they will give me a new one fast ...
Click to expand...
Click to collapse
I've had my device for 2 days and have upgraded to 1.37. I confirm I have the same problem where the phone doesn't ring at all no matter what the settings. I haven't even switched on bluetooth yet so it can't be that in my case.
If I have "ring", no sound, the unit just flashes. If I have "ring and vibrate", the unit vibrates perfectly; again, no sound. In other words, no combination of events brings up the sound. The sound is perfect when in the ringtone selection screen though.
Since there are a few people with this problem, it may be that it's a ROM issue. Since we all got our phones from different places at different times, it's unlikely to be a manufacturing fault...
Here's hoping for a solution from someone ....
Regards,
Gary.

Folks,
I've just discovered the following thread:
http://forum.xda-developers.com/showthread.php?t=399430&highlight=Ringtone
In post #30, I found the answer to my problem
Basically, I didn't realise that the HTC volume control manages Windows and PHONE volume seperately (why the heck can't they put both on the same screen like with the WM volume control )
I really hope that others with the same problem in the thread can fix their problems with this!
Regards,
Gary.

Gary, glad to hear ur problems been fixed. I had my phone 3 days and its been sent back to HTC taiwan, they gonna take 2-3 weeks to get it back to me apparently. I checked out the thread you are talking about, obviously i can't test it now, but im sure it shouldnt make a difference if you use HTC volume control or the windows volume control. And yes i did know thw HTC one can control either phone or system separately. Basically i could get the phone to fault and lose sound just by sliding the HTC volume slider up and down, or when it did fault, sliding the HTC volume slider and setting it to vibrate and back up again made no diff, so i dont think it has to do with this? Hopefully my replacement or maybe even repaired unit dont have the same prob. Maybe those that have the prob and still have the phone can test out the suggested fix and report.

Ring volume suddenly drops to hardly a sound, anyone else?

I'm not sure if it's just mine but at least once or twice a day I have to do a soft reset so my ring volume is normal.
For no apparent reason, my ring volume drops to such a low level, you can hardly hear it.
Anyone else have this problem? It's getting ridiculous. I'm running Dutty's 1.5 version and have TF3D disabled. I'm using Spb's software instead of TF3D.
Help please.
Mark

Hard reset or check settings>sound notifications and see if its not set to ring once!
Luck!

Are you using a BT headset at all?? Am interested if you are not. One of our managers is having an issue like this, that he has also had on 3, yes, 3(!) previous Vario III's - I am trying to establish a pattern.
Oh, and this isn't an isolated case - there is another open thread about this!

Settings are not set to ring once. It will ring like normal, just real quiet.
I had this problem with another HTC product (touch cruise). At any given moment, it would just ring quietly. I didn't have to do anything.
I may have to do a hard reset and start over, I dunno. I had this problem before I changed ROMs.
Mark

did you install anything like srs wow hd? some presets make things very quiet.

Blazeitup123 said:
did you install anything like srs wow hd? some presets make things very quiet.
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Click to collapse
No, other than the updated ROM, I only installed two Spb products. The problem is, it's not that my ringing is very quiet. It rings loud like normal.
It's that at least once a day it just starts to ring quietly. If I do a soft reset, all is well.
It's just getting annoying to have to do that at least twice a day.
Mark

Audio broken?

Hi,
As the title says, the audio of my Diamond (probably) is broken. All of a sudden it stopped working. Strange thing is, when it boots, it will play the startup tone. Sometimes the audio works for a few seconds (like in a call) and suddenly it stops again.
Thats why i dont know whether this is a hardware problem or not. Anyone knows what might be the issue?
Oh, and if i choose to bring the diamond back to the store, i need to flash it back to the original rom right?
Thanks in advance!
Floris
EDIT: When the problem first showed up I had GenY 5.2, now ive got GenY D2.1, problem's still there.

Is it the speakerphone and system sounds, or the earpiece that doesn't work? So you had a cooked/custom ROM; have you tried putting the original stock ROM?

Headset works well, but the speaker of the phone doesn't work. Both calls and music out of the speaker of the phone won't play. When i start the phone up, it will play the sound, but once booted, if i change the volume or get called, the audio stops after like 2 seconds. Very strange.
This problem seems to appear here in Holland more than anywhere else. Now going to change the radio, and probably change to stock rom indeed.

Changed radio a few times, since i read that probs would work. It didnt.
Also flashed to original 2.03 rom. Got 1 year warranty, but i have the phone 15 months now. No luck for me this time.
Also someone called, and the phone rang, the ringtone played. Unfortunately the sound disappeared once i answered the call.
Anyone got an idea?