Related
I'm considering buying the refurbished Tilt from ATT premier. Are those any good? if problems, are they just something flashing can fix, or hardware?
I'd like to get some feedback, is it alright to take advantage of the refurbished deal.
Just picked one up.
Bought one last week with a little trepedation after reading some of the threads regarding ATT sending refurbs to replace defective units after 30 days. But for a $150, it was worth taking a look.
Got it in, checked it out and could'nt tell it from new. YMMV!
Glad I got it!
Tom
Referbished ATT Tilt
I just got mine two days ago and could not be happier with it. No signs of referb....looks new to me. Premier price after $25 discount = $125. No brainer.
It's a mixed bag. Refurb can mean many things. It could be a phone that someone bought, used for 10 minutes, and decided they didn't like it. Or it could be a phone that had problems. Either way they are returned to "factory settings" and then relisted for a discounted price. I have heard many stories of people getting a refurb phone and it working flawlessly. But there are also those, myself included, who have had problems with refurbs.
It basically comes down to the luck of the draw. Even if something is wrong with it initially, you can always return it for another one.
ugahairydawgs said:
It's a mixed bag. Refurb can mean many things. It could be a phone that someone bought, used for 10 minutes, and decided they didn't like it. Or it could be a phone that had problems. Either way they are returned to "factory settings" and then relisted for a discounted price. I have heard many stories of people getting a refurb phone and it working flawlessly. But there are also those, myself included, who have had problems with refurbs.
It basically comes down to the luck of the draw. Even if something is wrong with it initially, you can always return it for another one.
Click to expand...
Click to collapse
I am pretty sure besides returning it to factory settings, they also repair/replace whatever was wrong with them. I couldn't swear to this, but it just wouldn't make any sense if they didn't. If a hard reset would have fixed the problems it was having, it doesn't seem like it would have needed to be replaced, since hard reset is one of the steps you have to go through before they will replace your phone. ATT claims (I've asked them on the phone), that refurbs are repaired, and tested thoroughly.
With that said, I have had problems with BOTH brand new Tilt, as well as refurbed ones. So, I say yes, definitely try the refurb out, you will likely get the same quality as the new ones, which means f you are lucky, you will get a good one, if not you can exchange (same goes for the new ones).
All the refurb ones I have received from ATT have looked cosmetically new. In fact, they look so new, I wonder if they replace the housing on them. Not one has had even a tiny scratch.
got two myself, i agree, they probably replace the case. these are to replace the two 8125s in the house. what roms are you guys rolling with?
bought the wife a refurb about a week ago...its flashed and screaming like new...couldnt even tell its a refurb...and for 150..why not?
I got mine 2 weeks ago and it looked brand new when I got it. I'm still figuring which rom I like and the SNES emulators are slow, other than that its a cool gadget.
I got mine 2 weeks ago and it looked brand new when I got it. I'm still figuring which rom I like and the SNES emulators are slow, other than that its a cool gadget.
Nothing wrong with them. If you have a problem return it. Matter of fact... FLASH Hard SPL/a new ROM as soon as you get it.. I bet its already been done on the phone...
Nothing wrong with refurbs.
do u brought them off from the att website?
I got one after my original NEW one died. Can't tell the difference...works fine. Sprite backup is a lifesaver. Restored to refurbished one almost perfectly. Just had to re-input some registration codes and fix email (app to do that).
I got one last week. Innitially was planning to sell it and continue using my flashed 8125 but just couldn't do it.
The first one i got had a stuck pixel, so did an exchange and got another one. I did a little bit of complaining, so they overnight the replacement to me.
and also, according to the rep that i spoke to, these come with a 1 year warranty, so for $150 and still a 1 year warranty.......you just cant go wrong with that.
Reassuring
Okay, Thanks for the feedback guys. I'll order the premier refurb today! Is it wise to wait until warranty expire to flash/mod, or can I just dive in? after reading more about flashing/upgrading of course.
150$?
Ok, looking at picking up a refurb'd tilt, looks sweet.
I see the 150$ price, but only if I sign up for a 2 year contract...?
Is everyone on here signing a 2 year contract? or am I missing something?
Refirb is a mixed barrel. You will get some that were used/abused and then flashed and re-cased... other returns could simply be "It's not for me" with almost no usage...
However, some retailers have a "No Open Box" policy on phones, if its returned after a 5 minute call it's returned to the vendor -- It's mostly a legal issue, since it could have someone's private data/contact list loaded and unprotected -- this policy ensures they are not responsible if that gets out after the Manufacturer wipes it.
I bought a refurbished tilt. I was pretty apprehensive about it. but I figured, hey, I spent $360 on my 8125 and that was used from eBay, so...why not $150 on something that comes with a guarantee from AT&T?
Other then the sticker on the screen looking like it had been removed and replaced, there was no indication that anything about it was used externally. Inside, under device information, it counted 15 min for incoming calls and 36 min for outgoing calls. That's all. Maybe someone used it and found it too difficult? Or maybe they tried using a BT headset and promptly returned it because the BT stack SUCKS. my only real complaint about the Tilt and that has zero do it with it being refurbished.
My first Tilt had a very obviously defective keyboard, every key surrounding the right soft key didn't work and the softkey itself was raised up so high it would press itself most of the time when closed.
My second one has been good!
BTW, I've used 3 PCs, two headsets, and 1 GPS and no bluetooth problems. The only problem I've had is that I've discovered that if the Tilt is powered down (screen off... not totally powered down) sometimes the headset doesn't pair up, so I just hit the power button on the Tilt then on the headset, wait for the confirmation beep a few seconds later, then turn the Tilt back off.
They are on the regular site for $99.00 as of this morning. You have to click on the bundles or packaged deals. Don't just select the phone.
recently i have been having a lot of problems with my phones. when i bought the phone it was great until about a month ago the accelerometer got messed up and everything went into landscape for no reason, so after two weeks of dealing with that problem i called t-mo and they had me go through the usual troubleshooting steps which i had already tried. they asked if the phone was rooted and i acted like i had no idea what that meant, and they sent a replacement(refurb) about a week into using the refurb i was having really bad battery life of about 20 minutes, i called t-mo again and told them my battery was shot and what was going on. they decided that the phone was broke but they would send me another battery as well.
then i got the phone 4 days ago and it seems now that the touchscreen is going out. i went to pull my notification bar down cause i had an email and my app bar came up, when i tried to close it nothing happened. right now it seems that the entire screen thinks i am touching 3 inches below where i am and so i have been using the phone without touching the screen(not fun), so i called t-mo again. first thing they asked me was if the touchscreen not working was inhibiting my everyday use of the phone, obviously it is affecting my usage of the phone since i got it because it was a touchscreen. t-mo told me after a few minutes of looking up my info that since they have sent three phones out(even though i told them not to on one of them) that i have to take it up with HTC. HTC is telling me that i have to take it up with t-mo. if i am not mistaken all refurbs come with either a 90 day warranty or the remainder of the one year on the original phone whichever comes first. i know there are some t-mo employees here, so please tell me who i should talk to or what i should say to get my phone fixed, this is ridiculous that i got the rufurb and it doesn't even work. aren't they supposed to test each one before they send it out?
thanks in advance guys
Yes they are suppose to test it out but those big companies... ahhh. I'm convinced that T-Mobile should be the company you should talk to for a replacement. They should provide you with another one since it's within the 90 day warranty. If they tell you to talk to HTC tell them HTC told you to talk to them. Not much but I can say Hope you have better luck!
Sounds tough dude! I've been lucky enough to always have re-furbs work for me, but sounds like you're not having my luck :/.
I have an insurance plan with T-Mobile, $7 a month, and lets you replace your phone, no questions asked, anytime you want. You can try seeing if you want to sign up for that and then they take care of it through the company that does the insurance for T-Mobile, and skips HTC and T-Mobile altogether.
Best to call T-Mobile and get them to get in touch with HTC direct to try and solve the issue.
As for the screen always going to Landscape mode, this used to happen to me. I figured out a fix when I noticed the Fancy Animation setting was causing the issue in Spare Parts. I disabled it and the screen was auto-rotating fine.
After disabling the Fancy animations in the settings too and then re-enabling them back and in Spare Parts, all was well.
So, I just got my G1 back after it stayed for a week in this Chinese repair shop. The Chinese men were not successful.
I'm just about to leave for the T-Mobile store. After I figure whether the warranty is in effect, I will come up with a clever reuse to trick the T-Mo man into sending in my brick for repair.
What's the best lie to tell?
Hi,
I was too careless to follow directions and ended up bricking my phone.
Can you give another G1, so I can do the same?
thanks
I'm afraid that won't work. Unless I pay the salesman like $50 to keep his mouth shut.
Just tell them you got an OTA and it never booted back up. Must have been a corrupt download or something.
So I can just tell them I was updating to cupcake and it won't boot?
Saiboogu said:
Just tell them you got an OTA and it never booted back up. Must have been a corrupt download or something.
Click to expand...
Click to collapse
This is the best one. It's more efficient if you do it over the phone.
GenericNode said:
Why not call them now? Pop your fraudulently-bricked-phone-returned-under-warranty cherry.
Click to expand...
Click to collapse
Thanks for the replies. I was thinking of just going to the store, since it's on my way to work. What's the downside of telling them in person?
nasman1993 said:
So I can just tell them I was updating to cupcake and it won't boot?
Click to expand...
Click to collapse
Pretty much, just leave out the "I was updating.." bit. Blame the phone. "It said there was an update available. I hit OK, and it went dark..."
wddglr has a good idea about calling to save the trip. And a funny quote too.
EDIT: Missed your reply. Well, I don't have a store within an hour of me, so I would always wind up calling. If you have the choice though.. Might be easier to pull it off without worrying about the look on your face. Not sure of any other downsides, since I never deal with any stores.
Alright thanks so much. Since it's on my way to work, I'll just stop by at the T-Mo store and tell them. Hopefully my warranty is still in effect...
I literally just went through this if you've had you're g1 for less than a year just call tech support and they will send you a new one free of charge (you might have to pay the shipping depending on your insurence plan) good luck.
Thanks for the reply Supergoat. WAIT, you have to have an insurance plan to get it repaired?!?! Warranty alone doesn't work?!?!
I think he's implying that you might need to pay for shipping on warranty swaps if you don't have insurance. Not that you need insurance for the warranty itself.
And I think that only applies on the phone anyway.. I've heard stories of people swapping in person, doubt they'd charge shipping then. Good luck.
Saiboogu said:
I think he's implying that you might need to pay for shipping on warranty swaps if you don't have insurance. Not that you need insurance for the warranty itself.
And I think that only applies on the phone anyway.. I've heard stories of people swapping in person, doubt they'd charge shipping then. Good luck.
Click to expand...
Click to collapse
This may be a stupid question, but do you have to return the old one?
I just got off the phone with them, and they told me they can't do anything since I bought the phone from craigslist. He gave me HTC's phone number and told me to call them, since they will be able to do something. I'll call tomorrow morning since they're closed now, and see what they say. The T-Mobile representative said he doesn't know how much they'll charge or if they'll charge me at all. Hopefully this works out.
I had a similar situation since I also bought my phone off craigslist. HTC kinda gives you that threatening if they notice anything was modified on the phone you get charged bit. I was fortunately able to downgrade the phone to an RC29 (are you sure you shouldn't be attempting to throw that on instead of 7) then I upgraded it up with normal rc33 then cupcake. They took it and replaced my mainboard (my phone was overheating and unable to charge a battery fortunately the T-Mobile star gave me one of the stores batterys from a display device which gave me enough time to downgrade and get back up to cupcake) and didn't charge me anything so I lucked out. Goodluck!
I just got off the phone with HTC. Before I bricked my G1, it was RC29. They sent me shipping instructions and everything, and said I should be paying only for shipping, and $39 or less for repair. Hopefully everything goes well. I'll post my results.
Sometimes you can lie and say you bought the phone from a tmobile authorized dealer and they will swap it out. Just say it was a t a booth in the mall. This has worked for me in the past.
Also for the info on TMobiles warranty policy, if the phone was bought from them or a authorized dealer they will replace the phone for free, if you tell them the thing won't turn on they will not make you go thru more then taking out the battery and SD Card then putting the battery back in. If you tell them the phone will power on they walk you thru a bunch of steps. On a couple of my exchanges the rep sent me out a new phone, battery and wall charger.
You do have to send the broken one back, they send you a shipping label with the refurb phone they send you. Within the first year of owning a new phone with TMobile, insurance is only used if the phone is lost/stolen, water damaged, you broke it on purpose or you tell them strait out "i was flashing the newest JACHero ROM and blam it bricked!"
just call and say your phone isnt working. thye will try to wipe it, tell them its not working. they will send you a box with the new phone. you send back th eother one. dont say **** you dont have to. just keep it simple. DO NOT TELL THEM ITS ROOTED.
Well I'm going to ship it to HTC today, and they should be replacing it for free (I hope). I did go through HTC with this, not T-Mobile. T-Mo kicked me after I told them I didn't buy it from them. I told HTC I bought it from a private seller and they were like "ok that's cool."
I too once freaked out (not to be confused with my earlier freekeout) when my JFroot-to-cyanogen-to-hero theme went AWRY, and bricked at the g1 logo....
I sat there thinking of how much I screwed this one up, and promptly realized that insurance covers anything....and yes I will say, ANYTHING.
there is no limit to a customers stupidity
so without hesitation i made my 13 minute drive.
waited 10 minutes for a tmobile rep. explained that i booted up my phone this morning and it never booted after 2 hours of pocket time....also threw in that ive been on hold for a good hour restarting and trying differnt tricks...
without any hesitation, she typed up a few things, checked in the back and i was onm my way....
she said that if anything happens to bring it back, and if the next 3 brick aswell, then they will automagically give me a NEW phone....IE DIFFERENT model...as to keep who she repeatedly referred to me as a good "customer" happy
so im psyched. they don't know how lucky they were. and my new (seemingly) faster dream are back at it...
just biding time for that XDA app to get out of beta (or atleast become more stabile)
hmmm... ok, let me have some opinions on this, I am running fresh 2.3.3, oc 710, clear lock screen. At about 12 noon yesterday my touch screen stopped responding, BUT only at the top exactly where the notification bar is, I know this because I turned on Nexus Revamped Pro LWP and in settings I set the particles to spawn where I touch, I have not been able to pull down my notification bar since yesterday! Ok, stop and think of how inconvenient that is! Anyways, I have gone so far now as to wipe everything and go back to stock fresh 2.3.3(no kernel or any theming) and it still wont work, oh, sometimes when I go to hit the phone soft key(bottom of screen) THE DAMN NOTIFICATION BAR JUMPS DOWN! I am going nuts trying to solve this, the phone was dropped once two days after I got it(almost a year ago) and it has had a Zagg screen protector on it until yesterday because I thought that it might be causing the problem. So there is my rant with some information on the problem stuck in there, anyone have any ideas let me know before tomorrow morning, I will have to go back to stock and unroot so I can go to Best Buy(not so Best Buy) to exchange it.
Wrong forum, try a different rom. but I would unroot and take it back
Sent from my HERO200 using XDA App
oops!! my bad, mod please move it! this is set as my home page I forgot to click Q&A section!
I had the same problem a few few months ago. The same thing with the notification bar would not slide down, but if you press anywhere on the screen it will. I dealt with for a day or two until I couldn't take it anymore. I reverted back to stock 2.1 and went to the sprint store to get it fixed. The technicians there never heard about this problem and they couldn't fix it. Luckily I was still under a 1 year HTC warrenty, so they just exchanged it with no problem. Hope this helps you out, and good luck.
Sent from my HERO200 using XDA App
pinoy724 said:
I had the same problem a few few months ago. The same thing with the notification bar would not slide down, but if you press anywhere on the screen it will. I dealt with for a day or two until I couldn't take it anymore. I reverted back to stock 2.1 and went to the sprint store to get it fixed. The technicians there never heard about this problem and they couldn't fix it. Luckily I was still under a 1 year HTC warrenty, so they just exchanged it with no problem. Hope this helps you out, and good luck.
Sent from my HERO200 using XDA App
Click to expand...
Click to collapse
Well, I tried 4 roms and stock 1.5 and 2.1 today and finally unrooted back to 1.5, I still am within my one year HTC warranty, I payed for a warranty at best buy(boooo!) and I happen to be out of town right now, so I go to the store here and they try to tell me I am not paying for the replacement program or warranty, AND I HAD ALL MY PAPERWORK IN FRONT OF THEM, so they finally said no we wont exchange it but we will send it off, it will be 3-4 weeks and we aren't giving you a loaner, so I said no and they gave me a special receipt and told me to go to any Sprint store and they would replace it....ANOTHER LIE, I went to FOUR stores scattered across Houston until a store even looked at it, I explained the issue and the said ok our tech will replace your screen or we will give you a new one it will be 30 min., ANOTHER LIE, 2 hours and 26 min later I was handed my phone by the tech and told that he had updated me to 2.1 and that my phone was fine, LIE. FIRST of all my screen wouldnt even unlock by touch(had to menu, menu) second I could still not get a proper response from my screen or even touch the T.B., second as soon as I turned the screen on it asked me to DOWNLOAD THE UPDATE, he didnt address the problem that he was told was there, he lied about doing the update, I lost it on this lazy ass, so he took my phone again, had it for under 3 min this time, brought it back and said here I updated it, I cant fix it, I cant give you one from our stock, you will have one in 3-4 days, again no loaner, THE UPDATE WAS STILL NOT EVEN DOWNLOADED, AND ONLY HALF OF MY BATTERY COVER WAS ATTACHED,I AM 376 MILES FROM MY WIFE AND 2 KIDS WITH NO PHONE. So at this point I just want to say, F*@# Sprint and F*@# Best Buy, I pay thousands a year for warrantys and bills, have payed at least the double the retail of my phone just in insurance(between our two lines) and you A$$'s reniged on everything that extra I pay for, when I do get my new one I will be canceling all insurance and warrantys and in 5 months when my contract is up IM GONE, you people have never done anything to honor your customer service agreements and I dont think I have ever heard anyone with a positive experience, SO F*@# YOU!!!! Ok my rant is done, just wanted to say to anyone even considering Sprint, dont do it unless you have the cash to just buy a new phone at full price if anything happens, they will screw you any way possible, been with them for coming up 5 years and they dont give a damn about anyone, RUN AWAY WHILE YOU CAN.
The actions of few almost never speak for the quality and character of All.
I've never had a problem with my service that wasn't resolved within an hour and a half by a sprint representative. I used to have the rumor and I soaked it once(replaced), my mother broke her screen and got it replaced, one time my charger port got so jacked up that they had to give me a new phone and the Rep offered to give me his old phone, ofcourse I said no and thanked him but that shows there are good folk in the company we have been buying service from for the better part of a decade.
I would gladly change my opinion if I ever saw a change in how they handle my wife and I as customers, I have just not seen it... OH, PLEASE tell me what store to go to, seriously, no sarcasm, I will go if its close(houston area), it is just very stressful and insulting to pay what we pay believing that they will hold up their end and being openly lied to...I know that my little flame out does not speak for everyone, it just helps to get it out.....XDA Group Therapy LMAO
I don't think I will ever buy a phone from best buy... If you try and have any warranty service done it seems to be a hassle for must people. Luckily I by my phones directly from sprint and I've never had a problem.
Sent from my Android for Telechips TCC8900 Evaluation Board (US) using XDA App
Ok, last update on my situation, I will try not to freak out, I am highly upset.
So, after days with a non-functioning phone, I go to the store and first of all, why does it take 15 min to walk behind the counter and pick up a packaged phone when I am the only customer in the store? OK, so my "New" phone came in, great right, wrong! I take care of my things, I am an adult that likes nice things and cant afford many, so when I get something I want I take extremely good care of it, my Hero was immaculate, spotless, and I have had it since a couple month after release, what they brought me was ****, it has scratches all over the screen(which is funny because he made a big deal asking me if I wanted the "screen plastic" taken off), the back cover has scratches on it, the back cover has a crack in it and is warped to the point that it will not stay on completely and there is a gap between the back cover and the phone, the metal band around the phone is loose, the hardware buttons are lose, I dont know who would call this a new phone but the poor thing has been badly abused, I almost feel bad for this poor Hero. So there it is, my experience yet again with Sprint and best buy. I feel like with the amount of money that I have payed total for "insurance" I should not be given a trashed piece of hardware. Sprint, is not all bad, I personally just have not had a good experience with them. Just be careful people.
Thinking of buying a "refurbished" at&t captivate. does anybody have any advice to if the device is worth buying if it is refurbished, if any of you guys have bought it that way..and also is it really worth it in att network or should I be warned and wait till MARCHH! to switch over to another carrier ?
currently have a iphone 3g but i really want to switch over to android
Mine is a insurance replacement so it is refurbed, have had other refurbed phones and haven't had any problemss out of either. I love the phone itself. Go to any sub forum and you can tell the phone has gps issues, some worse then others. This is my 3rd (first couldn't go into recovery, and second was lost), and gps is worse then all the previous ones. Even with the problems, I still wouldn't give this phone up. Probably because I love the hardware and its my first android device and apple wasn't a choice for me. As for the network I hadn't any problems with att since 2004. I'm sure that depends on you location tho.
Sent from my SAMSUNG-SGH-I897 using XDA App
Two weeks ago I bought the HTC Aria with rebate for $29. Then another employee wrote saying they wanted to upgrade their phone, and wanted the Captivate. I looked online and saw that it was $299. A few days go by and he agrees to the price, and when I go to order it, lo and behold ATT has refurb for $50 each! I bought two, one for him and one for me . I like the aria and it is now my backup, but I love the Captivate and for $50, it's hard to go wrong.
tl;dr, buy it.
Did the refurb unit have any signs of use or scratches or anything? I might get one soon too.
Go for it..it's a great phone. Just make sure you can check it out in person first,or can return it if broken.
Mac
I got a refurb.
And it's perfect. Looks brand new. And no problems
I have a refurb......... no major issues. One thing to look for though.......... I got my first one 4 days ago, worked fine, but after being on for a little bit the battery went completely dead after being on standby for 30 min. yeah, something was wrong with the battery, on top of that it would randomly exit me out of screens.
turned out they sent me one that had NOT been fixed yet, their boo boo. They sent me out a new one and I got it today. This one looked brand new, all the stickers from samsung still on it and everything. Let it charge and turned it on....... no more issues.
It lags a little and the battery life REALLY sux, but those are issues with brand new ones also. I turned on my task killer and put the security level to low so that I could kill everything but non essential apps. Now the battery life seems MUCH better. It seems like this phone takes a long time to charge as well though. I think i wll just allow the battery to fully drain then plug it in, see if that will work, maber get rid of any potential battery memory.
Thanks for the help, appreciate it....I ordered it already and should get it in 2-5 business days so i will post back on my thoughts!
cant wait to start using the android OS!!!!
I am on a refurb now. I love this thing. No [hardware] issues at all.
Sent from my SAMSUNG-SGH-I897 using XDA App
i have a refubished phone and its better than the new one I had
I got a new Samsung Captivate and it keeps rebooting on me at random and the keys (especially back key) are really bad. They dont recognzie my touch half the time unless I press really hard on them.
My question is....if I get a replacment how will I be able to tell if its a refurb or not?
Are the refubs typically better since they have had more extensive testing?
Anybody have any thoughts on this?
with anything there are defect but these phones are built like a rock and if you think about it, if there is a x probability that a device has a defect the probability that it has 2 is x^2(in theory, obviously the nature of the defect factors in) so if the phone had a defect that was fixed there is a pretty slim chance that it will be defective after it is repaired.
i wouldn't worry about a refurbished phone, there may be cosmetic damage ect. but i would recommend this phone to anyone on build quality alone. wear and tear related problems should be minimal. id say go for it.
I had 3 refurb fuzes and 2 razr9s. Only real problem you have to worry about is physical defects. Hinges mostly. If there is a software or hardware problem you can send it back.
Edit: you can also get insurance on an unused refurb through at&t
From a phone on an app
Any one who has replaced a phone using insurance or warranty thru ATT is most likely using a refurbed phone. I have replaced every phone i have ever had in 10 years with ATT due to my being really hard on phones at work and all the replacements have been refurbed. I personally have never had an issue with a refurb, they all lokked and performe like new. I actually just got my cappy a few weeks ago and ordered the refurb cause i knew i would end up with one anyway.( and got lucky in doing so and got a batch 1007 phone so my 3button download mode doesnt get wiped.)
Works Perfecly and only set me back $50
I messed up my first captivate. Was able to return it through warranty and got a refurbished unit. I have been using it for 3 months with no issues. Of coarse there is no guarantee
Captivate
Cog 2.2