I am on my 3rd HTC diamond from Orange. All of which have yellow marks at the bottom of the screen and ripple effects.
Can any other Orange (UK) users out there confirm if they have this problem or not.
I wish to request yet another phone but fear the same problems
Orange Diamond user here and no screen issues
No problems with mine either
Hi,
I don't have an Orange version but I have read on a French forum that some Orange users have exactly the same issue.
Here is the link with a picture :
http://win-mobile.forumpro.fr/htc-p...4/tache-sur-l-ecran-appel-a-temoin-t14771.htm
No problems YET. Do they come like this or do they develope the fault?
Mine is from the first batch of orange diamonds. Mine is working Fine.
my first batch one is ok as well.
no problems for me
lmr2003 said:
Hi,
I don't have an Orange version but I have read on a French forum that some Orange users have exactly the same issue.
Here is the link with a picture :
http://win-mobile.forumpro.fr/htc-p...4/tache-sur-l-ecran-appel-a-temoin-t14771.htm
Click to expand...
Click to collapse
Yes my problem is exactly like this. I didnt manage to get the first batch. When i upgraded they were out of stock. So i waited and recieved the second batch. My first phone had this yellow problem, rang and they sent me a brand new one with the same problem but yellow less definied however it ripple like touching an LCD screen. Rang again and they have no heard of any issues with the diamond but were happy to send me another. The third one has more of yellowness and ripples.
I rang Orange again and they offered to send another to change phone. I havent requested anything yet. I want to call HTC directly to see what they say. I love the Diamond. Best phone ive had.
Also i said to Orange if i could wait for a new batch but said they have no info on batches
Could someone let me know what that French guy (with the photo) did with his yellow one?
Anyone on Orange without this problem: you're Lucky
Orange UK here with no problems (fingers crossed).
I got mine at the end of July in store, not sure what batch it is.
Mines fine... don't think it was first batch as I has to wait for them to come back in stock.
FH1 said:
Mines fine... don't think it was first batch as I has to wait for them to come back in stock.
Click to expand...
Click to collapse
My phone is absolutely fine and I was awaiting stock as well. Mine was delivered to me at the beginning of August, so it's unlikely to be from the first batch.
My Phones is fine no problems as of yet!
I am ok, no screen problems yet. Fingers crossed as I type this.
Orange UK phone - got one of the first batch. No screen problems that you describe....but, for some reason I have to press the close "x" (top right of the screen) a lot harder than any other part.
dastewart said:
Orange UK phone - got one of the first batch. No screen problems that you describe....but, for some reason I have to press the close "x" (top right of the screen) a lot harder than any other part.
Click to expand...
Click to collapse
Thats a bit strange. You have to press hard with finger or stylus. I find that my fingers cant press little buttons.
Given all the responses from the people here i shall try my luck again with a 4th replacement handset. (fingers crossed)
I'm on my second Diamond from Orange. The first kept freezing up. No issues so far with the second. No screen issues with either one.
all ok here
got mine on the 2nd day of launch
all is well here
Mine is frm the second batch I believe. No problems here. Very happy.
Got mine today brand new, no isssues at all but only had it a couple minutes before i flashed firmware etc, but didnt notice anything before and certainly not after.
Related
This is very interesting as my phone had no orange customization on either. BUT!
If you look through the handbook ( ON the CD )
Check out the themes and wallpaper shown there?
Also look through the programs that are listed there..
ORANGE downloads
ORANGE tv
ORANGE music.
None of these are on your phone.
Now i`ve spoken to orange on 4 occasions about this. I thought i was a one of and some how they had managed to forget to install said items. But like the man at orange said there should be at least an orange logo when starting up.
So now i`m confused. i`ve just got back from the post office as i`ve sent mine back.
Please can any body tell me if they have an orange diamond with the above items on.
I suspect Orange rushed it out ahead of the iphone 3g and probably didnt manage to get there customisations ready.
I only have the orange logo on the back. Nothing more but is that a great loss?
Mmm spoke to Orange again after seeing the comments on here. Now they are telling me its a generic phone and comes with no orange customization on it. The lady said that the missing stuff could be activated with a pin number from the data and fax team!! This i doubt but who knows?
Spoke to someone in an orange shop and they say theres are all branded with the orange menus etc!!
Mine was Orange packaging but that was it. The phone seems pretty much stock HTC
Mine too is orange-peeled, so to speak.
The interesting thing is that the pdf guide that comes with it, details all the orange customisation and programs. So Orange must be planning to put their stuff on it.
Mine was from phones4u if it helpls
I would advise those thinking about getting this phone on Orange to do so ASAP. Clearly it was supposed to be branded, but was rushed out to combat the iPhone launch.
Mine has no Orange branding except the logo on the back of the case. I'm not too worried though as I would only have had to get rid of all the branding!!
darthbane2k said:
I would advise those thinking about getting this phone on Orange to do so ASAP. Clearly it was supposed to be branded, but was rushed out to combat the iPhone launch.
Click to expand...
Click to collapse
I'm hoping that they forget to brand the Touch Pro when they eventually release it. I'm really tempted by the Diamond but the lack of SD card expansion is putting me off.
Ever since Orange were constantly accused have having no handset selection they have released key models with no branding quickly and then followed up later. It's clearly a tactic to compete with the iPhone. What are the French handsets from Orange like?
Same here - no branding apart from the logo on the back cover.
johnboywilson said:
This is very interesting as my phone had no orange customization on either. BUT!
If you look through the handbook ( ON the CD )
Check out the themes and wallpaper shown there?
Also look through the programs that are listed there..
ORANGE downloads
ORANGE tv
ORANGE music.
None of these are on your phone.
Now i`ve spoken to orange on 4 occasions about this. I thought i was a one of and some how they had managed to forget to install said items. But like the man at orange said there should be at least an orange logo when starting up.
So now i`m confused. i`ve just got back from the post office as i`ve sent mine back.
Please can any body tell me if they have an orange diamond with the above items on.
Click to expand...
Click to collapse
Stupid question, but why would you want Orange branding on it, other than to access Orange downloads, TV and Music (and these will ony be links to the various sites and would probably be easily obtainable from elsewhere)? As an Orange TyTN II owner I can tell you that their customization slows the phone down. The best thing I ever did was flash the stock HTC ROM to it.
I was toying with the idea of getting the Diamond, especially after reading the comments about it being unbranded except for the logo on the battery case, but the lack of SD card slot is a deal breaker for me, so I'm holding out for the Touch Pro, especially if they again release it unbranded.
Personally I think you might have made a mistake sending the phone back in order to get one with Orange Bloatware on it...
Teppic24 said:
Stupid question, but why would you want Orange branding on it, other than to access Orange downloads, TV and Music (and these will ony be links to the various sites and would probably be easily obtainable from elsewhere)? As an Orange TyTN II owner I can tell you that their customization slows the phone down. The best thing I ever did was flash the stock HTC ROM to it.
I was toying with the idea of getting the Diamond, especially after reading the comments about it being unbranded except for the logo on the battery case, but the lack of SD card slot is a deal breaker for me, so I'm holding out for the Touch Pro, especially if they again release it unbranded.
Personally I think you might have made a mistake sending the phone back in order to get one with Orange Bloatware on it...
Click to expand...
Click to collapse
Mmmm me too i thought it was a fault but now looking at the posts i wish i`d have kept it.
Oh well i`ll see what my replacement one is like when i get it...
mine doesnt have any orange software on it either and thank god. orange software has always slowed the system down.
mine doesnt have the remote desktop mobile application that the manual detail - iv also seen a youtube vid showing it. anyone else got this?
No branding? Here's hoping mine doesn't have it either when it comes tomorrow.
Better not do any firmware updates by entering you Orange Serial Number too, as im sure those will be branded.
Stick to ROM updates from this forum.
TheBrit said:
No branding? Here's hoping mine doesn't have it either when it comes tomorrow.
Click to expand...
Click to collapse
Would appreciate that you let the gang here know, considering yours is part of the second allocation of stock.
just spoke to Orange CS who said they are getting stock in today, i'll be ordering mine later so i'll let everyone know what it comes with (hope there's no bloatware on it!)
a fast "search" for "orange" could give you this:
http://forum.xda-developers.com/showthread.php?t=407474&highlight=orange
and 2-3 more, orange related. please use search,
thank you for keeping it (the forum) clean of clutter!
I don't want to sit here and ***** but I need to let some of this off my chest.
My gf bought me a brand new diamond from the Europe (no proof of purchase).
Now I'm not totally concerned with the battery life, speaker volume, in-call volume, etc as I know tweaks will show up for this phone slowly slowly.
My main concern that is KILLING me and I'm afraid I can't do anything about it is my screen. Its crystal clear, but I seem to have two spots at the bottom of the screen that turn yellowish on a white screen and whitish on a black screen?
Is it safe to assume I got a faulty unit and I'm pretty much stuck with it?
I'm honestly extremely furious with this, and they are not that visible unless im on certain screens but knowing that they exist simply kills me.
I have attached a picture which should give you a decent example of how it looks. Its not that visible with this shot. One blotch right above the HTC logo and the other to the very left of that.
http://i50.photobucket.com/albums/f342/burns959/SPM_A0027.jpg
Call HTC service/support they should do an in warranty repair. There is no need for proof of purchase because they can just warranty it off the build date. I had to do this with one of my Tilts, did not have a receipt but they repaired it under warranty for free based off the build date. It did take 2 weeks for the whole process though.
Jeff
HI,
The battery life and other tweaks are already around and they have a made a massive difference to my diamond. (latest UK rom and a few tweaks)
You should not be stuck with it... have you called HTC ? how come you have no proof of purchase ? Even so you should still be able to contact HTC give them the serial number and be able to send it back. You may have to wait while it is fixed but hey its worth it.
The only other option is to buy a new screen (about £70) and fit yourself.
I can see how it would bug you just knowing the screen issue is there, but i am sure you are not the only person to have a fault, these things do happen.
I would be interested to hear what HTC have to say.
Vector-SS said:
I don't want to sit here and ***** but I need to let some of this off my chest.
My gf bought me a brand new diamond from the Europe (no proof of purchase).
Now I'm not totally concerned with the battery life, speaker volume, in-call volume, etc as I know tweaks will show up for this phone slowly slowly.
My main concern that is KILLING me and I'm afraid I can't do anything about it is my screen. Its crystal clear, but I seem to have two spots at the bottom of the screen that turn yellowish on a white screen and whitish on a black screen?
Is it safe to assume I got a faulty unit and I'm pretty much stuck with it?
I'm honestly extremely furious with this, and they are not that visible unless im on certain screens but knowing that they exist simply kills me.
I have attached a picture which should give you a decent example of how it looks. Its not that visible with this shot. One blotch right above the HTC logo and the other to the very left of that.
http://i50.photobucket.com/albums/f342/burns959/SPM_A0027.jpg
Click to expand...
Click to collapse
Since youve got this device early in its life (WAAAAAAAY under a year) get in contact with HTC and they will probably just ask for the serial number from under the cover.
I returned my TyTN after around 2 months to get the screen alignment issue fixed, they didnt ask for proof of purchase even though I had it etc....so wasnt a problem.
Had this been a year later then it might be a different story
Get onto HTC about it....and be calm with them remember this sort of thing always happens with consumer electronics it is nothing personal.
No it's not very visible!
Do you need proof of purchase for a repair? It's not like it could be out of it's warranty. If you do then contact the retailer or get a bank statement.
You're not alone though. I have a small guy inside mine waving a torch at me just above the home key. He's a little sh*t, but I'm the bigger person so choose to ignore him.
I have to agree with these guys. I'm on my 3rd or 4th HTC product and I'm here to tell you that their service is SECOND TO NONE.
They are one of the few companies if you call their customer service, they actually answer the phone, speak english and resolve your problem without putting you on hold.
Call them, you shouldn't have any issues.
Mark
Wow, I already feel so much better. I mean i was so hyped up with the VGA screen with this phone but it did let me down. I hope HTC acknowledge this problem and fix it for me.
I had initially contacted HTC America for repairs and they told me to call Europe. I did but they were closed. I sent out an email to HTC europe and I'm waiting for a response. Maybe it's better if I pick up the phone and call them in person?
I will report tomorrow if anything happens in regards to this topic.
UPDATE:
I contacted HTC America and told them about my problem, and to my surprise they were extremely helpful thus far and are taking my phone in for repair.
They asked where the phone was purchased and I told them, but did not ask for a proof of purchase.
I will be sending it out tomorrow and hopefully receive it back in 2 weeks time maximum. After that, let the modding begin
+1 for HTC support - really great service.
EDIT:
Forgot to mention; First person I talked to was not able to help me out and told me to contact HTC Europe. Hung up the phone and called again and I went right through
Vector-SS said:
UPDATE:
Forgot to mention; First person I talked to was not able to help me out and told me to contact HTC Europe. Hung up the phone and called again and I went right through
Click to expand...
Click to collapse
some muppets do occasionally escape form jim hensons workshop!
Had to send mine in for repair due to the earpiece speaker had an annoying buzz at medium to high levels. Called HTC UK, told them the problem, they said they can repair it no problem, they sent an UPS delivery driver to collect my phone from my house. They received it next day.
Took about 10 days in repair but came back today well packed in a small box, gave it a good test and it now works perfectly .
When I received it back they left the test rom, radio and boot screen on it and wiped the internal storage. Made a backup before I sent it though .
First repair I have sent to HTC as usually all my HTC phones I have are through Orange UK and if I have any faults, they send out a replacement handset in less than 24hrs to the door, driver gives me new phone and I give them the faulty one .
For excellent customer service I give HTC a 10 out of 10
So maybe I should wait a couple more weeks before I send it in. Then there is a possibility of a replacement with a working US 3G version
Hi all, I have woken up today to find that my touch screen no longer works!
Im guessing that i'll need to send it back to repair so my question is this, where can I find stock SPL and stock ROM?
Just woke up and it suddenly doesn't work? Sounds very strange to me... Were you drunk yesterday? (just kidding )
I'd try a hard reset first, have your touchscreen been acting strange lately?
it did have the newton ring in the center, had it about a week, but no effects on the screen; now seams to have spread right across the screen , after a little testing have found that small parts of the screen works.
I am going to see if i can replace the touch screen myself, found this on ebay, already have the tools, wish me luck.
http://cgi.ebay.co.uk/Digitizer-Tou...14&_trkparms=72:1690|66:2|65:12|39:1|240:1318
Better then sending off to HTC and them saying that its user abuse and waiting 3-4 weeks.
teky.co.uk said:
I am going to see if i can replace the touch screen myself, found this on ebay, already have the tools, wish me luck.
http://cgi.ebay.co.uk/Digitizer-Tou...14&_trkparms=72:1690|66:2|65:12|39:1|240:1318
Better then sending off to HTC and them saying that its user abuse and waiting 3-4 weeks.
Click to expand...
Click to collapse
Can you please let us know if this fixes the "newton ring" fault aswell. I thought it was the lcd screen and not the digitizer that would need replacing to fix this. since you've bought this now it would be good to know.
Thanks
teky.co.uk said:
I am going to see if i can replace the touch screen myself, found this on ebay, already have the tools, wish me luck.
http://cgi.ebay.co.uk/Digitizer-Tou...14&_trkparms=72:1690|66:2|65:12|39:1|240:1318
Better then sending off to HTC and them saying that its user abuse and waiting 3-4 weeks.
Click to expand...
Click to collapse
Any luck so far? how's the touch screen replacement? easy? hard? any alternative way to change without disassembly so many parts??
Hi,
after opening the phone have found out that i need a new LCD as well, have one on order but it is coming from Hong Kong so waiting on delivery, there is a combo on ebay that sells both the digitizer and lcd, so, if all goes well then i will post links and results.
Am currently using an old nokia until my diamond is fixed am missing all the functionallity that I have with the diamond.
teky.co.uk said:
Hi,
after opening the phone have found out that i need a new LCD as well, have one on order but it is coming from Hong Kong so waiting on delivery, there is a combo on ebay that sells both the digitizer and lcd, so, if all goes well then i will post links and results.
Am currently using an old nokia until my diamond is fixed am missing all the functionallity that I have with the diamond.
Click to expand...
Click to collapse
how's the disassembly process? difficult? any other more direct method on accessing the digitizer?
Hi i just thought of sharing you guys what happened to my X1. I had my x1 for almost 4 mos. and been flashing roms almost once a week. Then a wierd thing happened when i was about to reply to a sms i switched to landscape mode the screen turned blank i tried reflashing my current rom and even updated via SEUS but to no avail the problem still there. I brought the phone the next day to a Sony Ericsson service center and they told me that they need to replace a hardware called Rigid Flex. It cost around $64 and unfortunately its out of stock and will arrive 3 to 4 weeks... Guess i need to get used in typing via virtual keyboard for now. I just thank that there is an alternative to the stock keyboard.
That's exactly what happened to my phone, but I've never flashed a ROM. I've sent mine into SE repair in which they received it on the 22nd of July and won't be receiving parts until the 21st of August. By that time my phone will be held hostage for 23 business days and of course a freaking months time. Additionally, if you include the 5 days it took for shipping, SE repair time that will eventually happen and shipping the phone back to me, it will be an eternity without my phone. It really pisses me off that they don't have those parts in stock or their stubborness in not just replacing my phone.
I'm finally getting my phone back after basically a month without it. They repaired the Flex Cable/Rigid Flex on my unit. Hopefully when I get it back, there are no new issues and lets hope one of my roommates is home to sign for it!
its probably something wrong with the cable that goes from the lower part of the phone to the upper (screen) part. When I took my Xperia apart this cable looked really flimsy and poorly placed IMO, almost as if it would wear out after a certain number of slides.
I already went to 2 SE service centers requested for the parts and they told me the same thing that i have to wait for a month.
Hopefully the replacement shall be more sturdy and reliable though i am getting used to typing via touch screen but the device feels incomplete without the landscape mode
My screens turns blue after sliding out i had first the problem that it went out when sliding out.. after repairs and 2 days later it went blue
So now i can go back to the store ..
sopdogg said:
I'm finally getting my phone back after basically a month without it. They repaired the Flex Cable/Rigid Flex on my unit. Hopefully when I get it back, there are no new issues and lets hope one of my roommates is home to sign for it!
Click to expand...
Click to collapse
How's your phone now?
Works like a charm. No issues thus far, here's to keeping it that way. I love having my Qwerty back!
Have two sitting here that need that flex ribbon...very hard to find it...
Regards,
WC
sopdogg said:
Works like a charm. No issues thus far, here's to keeping it that way. I love having my Qwerty back!
Click to expand...
Click to collapse
Good then. Still waiting for that rigid flex... 2 weeks already and counting.
Hi guys,
So finally, the power button issue has got too bad and my N1 is going back for repair with HTC UK. The courier is picking it up tomorrow AM. Anyone know how long I'll have to wait before I get it back?
I'll be playing with my wifes N1 while its away, but its just not the same.
Thanks,
Scarygore.
Hi,
Mine was confirmed received by HTC UK on Wednesday 25th last week. Its still with them, and all the online repair status says is:
"We have completed our diagnostic tests and have a quotation ready for your review."
And then when clicking on this:
"There are no active quotations for this ticket. If you have any questions please contact the customer support."
I phoned customer support on Friday but they were not able to tell me anything at all...
I'm hoping for an update tomorrow.
The repair is for the powerbutton also.
When I sent mine in, it was collected on a Monday and back in my hand on the Friday. Can't fault them.
Was it yours or a replacemet though, cause thats different
It was my phone, repaired.
Thanks for your replies.
The UPS guy picked it up an hour ago.
I going to miss it!
Scarygore,
Any news on your repair? HTC still has mine :-/
Cheers
No news so far, the online tracker says they have recived it but thats all. Anyone know how to get Froyo to run on a Samsung Tocco?
The waiting sucks.
Bakachu did you get yours back, did you have to pay? I got exactly the same message on mine, dont know if I want to phone as have unlocked bootloader. They should repair FOC though as a hardware fault. If not I will complain to my CC company and get them to refund me the phone. This is my second repair as had a dust issue early on.
bakachu said:
"We have completed our diagnostic tests and have a quotation ready for your review."
"There are no active quotations for this ticket. If you have any questions please contact the customer support."
Click to expand...
Click to collapse
I have just got off the phone with HTC UK.
They tell me that they put “quotation” on the tracker until they investigate why the fault has occurred. I should phone back in a few days after the engineer has investigated.
So fairly confident this should be repaired under warranty as the phone looks brand new.
Mines still going under repair.
Numerous calls to HTC end up with a 'repairs take 14 working days' standard line.
However, the status on the web page has changed from 'quotation ready' to 'we are repairing your phone'
Mine was unlocked too, even with a couple of scratches, but there's no way I would accept responsibility for this design flaw. From what I understand, HTC is quite good at fixing obvious hardware issues under warranty on unlocked phones. Even this showed up in a blog a couple of days ago:
http://www.androidguys.com/2010/09/08/manage-nexus-broken-power-button/
All this waiting is making me eye up the G2 some more.... mmmm!
Acording to UPS mine arrived at 10am Wednesday. The status changed a week ago on HTC's site to 'we have recived your phone at HTC service centre'. Two days after it actually got there. Since then, nothing.
I would have thought that as it's a known issue they could just send out a refurb. I know in the US they will do that.
I'm not impressed with the service so far, it wasn't cheap in the first place and I'm left using a two year old Samsung piece of (insert explitive here).
It's not even rooted, totaly stock with a factory reset before i parcelled it up.
Well I phoned up to chase.
They have had the phone at their site for 4 working days, and I am told to expect to have it in a further 8 working days. Will mean 3 weeks without my exspensive phone.
They also stated that my phone was listed as out of warranty but asked me if that was the case, I told them definitely not. They said the engineer will begin work once he has proof of purchase, I asked what I am required to do they said just wait till I get it back.
They also told me their computer systems are currently not working properly so the online tracking may be wrong. So its just a long wait until I get the phone back.
I have my phone back in my hands now!
It's been rewiped and bootloader has been relocked.
bakachu,
Glad to hear you've got it back. If mine takes as long as yours I'll recive it in about a week.
Did they have to replace the screen? I heard of on instance were they did change the screen when it was sent in for the power button fault.
If mine comes back with an S-LCD screen I'll go mental.
Screen + everything else exactly the same Even still has my screen protector in perfect condition on it!
Scarygore said:
bakachu,
Glad to hear you've got it back. If mine takes as long as yours I'll recive it in about a week.
Did they have to replace the screen? I heard of on instance were they did change the screen when it was sent in for the power button fault.
If mine comes back with an S-LCD screen I'll go mental.
Click to expand...
Click to collapse
How can you check?
Mine was collected last Tuesday for a cracked screen repair.
Was delivered to them by UPS on Wednesday and all the online tracker says is received.
I've tried calling a few times and they've said that there is a bit of a back log of repairs at the moment.
t0ph0id said:
How can you check?
Mine was collected last Tuesday for a cracked screen repair.
Was delivered to them by UPS on Wednesday and all the online tracker says is received.
I've tried calling a few times and they've said that there is a bit of a back log of repairs at the moment.
Click to expand...
Click to collapse
I believe it's obvious if you turn it on in the dark next to a standard screen. A lot of light leaks around the sides.
I'll just compare it to my wife's when I get it back.
Hope the repair times speed up for you.
Scarygore said:
I believe it's obvious if you turn it on in the dark next to a standard screen. A lot of light leaks around the sides.
I'll just compare it to my wife's when I get it back.
Hope the repair times speed up for you.
Click to expand...
Click to collapse
So when I get my quote for the repair should I enquire if it will be S-LCD?
My other option if it is is to get it back, send it to my mobile phone insurer and get it repaired/replace/cash through them.
t0ph0id said:
So when I get my quote for the repair should I enquire if it will be S-LCD?
My other option if it is is to get it back, send it to my mobile phone insurer and get it repaired/replace/cash through them.
Click to expand...
Click to collapse
Maybe you should try Youtube for comparison video's and see how much it would bother you.
A user named 'Rusty!' posted a link to one somewhere on here. I can't look for it at the moment, I'm still at work and Youtube is barred.