Hello, I have an HTC Touch diamond from Telus, i've searched around these forums, and can't find quite the similar problem I have. My device only lists 102.55 MB of internal storage in the settings, and when i try to the Clear Storage program it says it can't find the mass storage, is this fixable or do i have to take it back to Telus.
Are you sure? If you click on "memory" in "settings" the first screen you get ("main" tab) only refers to the ROM and RAM available. You need to click on the "storage card" tab to find the 4Gb of internal storage
battlekat said:
Hello, I have an HTC Touch diamond from Telus, i've searched around these forums, and can't find quite the similar problem I have. My device only lists 102.55 MB of internal storage in the settings, and when i try to the Clear Storage program it says it can't find the mass storage, is this fixable or do i have to take it back to Telus.
Click to expand...
Click to collapse
I am experiencing the same issue with the Sprint version I received today. Same issue with the Clear Storage program. When I go to settings, memory, storage card, it says "Total Storage Card Memory: Not installed"
Thanks.
Can you find the internal storage using file explorer on the HTC and explorer on activsync on your PC? Have you suceeded in copying something to it using activsync? If you can it is there. Why it is not being reported in memory is not so clear
A problem which I had a few times ocured when I tried to start a programm on the internal storage whil it was conected to a pc as a internal storage then the Diamond gives the internal storage a other name such as internal storage 1, 2 etc
Have a look at your file explorer you maid find it there.
Willem
Slight variation on this topic but related.
Can someone tell me if there are hidden files or something similar on the internal storage?
When I look at All settings -> system -> memory, it says that there is 2725MB in use but if I total the individual values for each folder in my internal storage it only adds up to 2122MB. It's driving me mad as space is limited enough as it is...
In a response to an earlier query, if you plugin your device as a mass storage device, the Internal Storage is unmounted from the phone's system so you cannot use it, and when you try to launch an application which requires this internal storage you can run into big problems of it "creating" a new Internal Storage. By this time when you unplug your device from the computer it will then rename your actual Internal Storage to Internal Storage 1/2 and you will have to go into file explorer and delete this, then reconnect your device to the computer and it should be ok again when you disconnect it.
Addicteddddd said:
In a response to an earlier query, if you plugin your device as a mass storage device, the Internal Storage is unmounted from the phone's system so you cannot use it, and when you try to launch an application which requires this internal storage you can run into big problems of it "creating" a new Internal Storage. By this time when you unplug your device from the computer it will then rename your actual Internal Storage to Internal Storage 1/2 and you will have to go into file explorer and delete this, then reconnect your device to the computer and it should be ok again when you disconnect it.
Click to expand...
Click to collapse
A good point. To give you an example of how this works. I installed TT6 by putting my (legitimate) CAB file maps etc onto the internal memory by setting it as a USB device and using drag and drop in Explorer. The moment I disconnected the phone from the PC it re-recognised the internal memory and ran the TomTom auto-installation app. It is exactly the same as inserting an SD card into an SD slot of any other PDA.
Having same issue. I deleted the contents and the folder Internal Storage and am doing a hard reset. Will post results.
BTW - HTC and Sprint really should have a better solution to fixing this rather than all this mess. Even the ipod is easier to remount when you unplug during sync and I thought that was annoying....
jreach said:
BTW - HTC and Sprint really should have a better solution to fixing this rather than all this mess. Even the ipod is easier to remount when you unplug during sync and I thought that was annoying....
Click to expand...
Click to collapse
I think you may have misunderstood what we are saying. This problem only occurs when you choose the (non-default) option of the PC recognising the internal storage as a seperate USB drive rather than as an activsync connection when you make your connection to the PC. If you choose that option then no automatic activsync activity will occur when you dock because activsync will not start. On the other hand file transfers will be much quicker and easier and you can use drag and drop in your PC's explorer.
If you decide not to use this facility then activsync works fine and you should have no problems with automated syncing and unplugging whilst that is happening (although that latter action is not recomended with either Windows or Apple based phones or PDAs).
The main advantage that Windows based PDAs and phones have over Apple based ones are that they are much more easily changed (as most of these forums show!) and "tweaked" to suit what the end user wants. Apple is more "technology for technophobes". However the disadvantage with the Windows system is that there is more for the end user to bugger up - hence all the cries for help on this forum.
No I understood what you meant. I was just comparing the issue. When Internal Storage still shows up under My Device but does not show up under Memory it tells me that the phone has "un mounted" the memory. The question is how do you re-mount this? Unless i am missing something which I very well may be....this appears to be the issue. At least the one I am faced with.
jreach said:
No I understood what you meant. I was just comparing the issue. When Internal Storage still shows up under My Device but does not show up under Memory it tells me that the phone has "un mounted" the memory. The question is how do you re-mount this? Unless i am missing something which I very well may be....this appears to be the issue. At least the one I am faced with.
Click to expand...
Click to collapse
You remount it by returning the HTC to its standard activsync setting, via its settings menu You can do that while it is still connected to the PC and when you hit OK activsync instantly starts and syncs. In addition Explorer recognises it as a mobile device rather than the removable storage when it was in USB mode.
I do not think it is correct to compare an additional Windows feature (that the Apple does not have) with the standard feature that the Apple does have. A more accurate comparison would be the two in the same activsync mode, in which case they are similar, and neither has this problem
At the end of the day if anybody does not like the extra facility the HTC has to show and use its internal storage in the same way as a memory card when hooked up to the PC (because of its disadvantages) then they should not use it and they should stick with activsync. At least in Windows world we have the option.
WOW!
Dropping the ipod reference and my apologies for stepping on toes by mentioning it.
Setting it to active sync or hard drive has NO affect on this what so ever. I wish it did as it would be an easy fix. Apparently during any kind of disconnect the memory module freaks out and it corrupts the file system. That is apparently why the phone will not recognize it. Some people have had success connecting the phone over and over to a computer until it mounts the drive and then via the computer they format the drive and then hard reset and its fixed.
In this case its very similar as the HTC device will not remount the memory module. I contacted HTC and they verified that its a problem and have recommended an RMA to sprint.
Personally I don't even buy the HTC response. There has to be a way to remount the memory back to the phone as the drive will occasionally show up even in windows. It just wont allow a format as it locks up.
Oops sorry if I sounded a tad touchy... . I really did not mean to upset.
It is just that I think that Apple are really good at marketing to the "cool fool" market, and persuading people that they are technologically more advanced than they really are. The classic example of this is the iphone that was trumpetted as having lots of "new" benefits, which had been on other competitor's phones for ages. The only thing cutting edge about them is their ease of use (which is I have to admit very good)
However I do not have the problem you are describing with my HTC touch diamond, and nor, I suspect, do the vast majority of other users. My memory module has never freaked out and corrupted my file system no matter how many times I connect or disconnect and no matter how I do it. So I suspect it is not a universal HTC problem, but one limited to the way that Sprint and maybe others (I assume in the US?) have implemented the software, or maybe on a rogue batch of hardware or software?
No worries...text does that some times.
Yeah I think its pretty much a US thing. PPCGEEKS has a thread going about it and it appears to be all sprint phone related.
http://forum.ppcgeeks.com/showthread.php?t=37485
So far what I have is this: When using file explorer, under My Device Is a folder called Internal Storage. When I go into settings to check memory, I have Storage & Program, 102.55MB and 203.84MB, respectively, that's Total. In the Storage card tab, it says Not installed. And when i try to clear storage and format internal storage it says "no Mass Storage found"
So I hopped over to PPC and this is what I found, unfortunately i'm going to work so no time but will try and report later on.
Originally Posted by thacounty View Post
Ok, here is what worked for me.
Hard reset - Connect to PC, Once connected as a USB Drive, VERY IMPORTANT - Don't try to open drive, only right click.
Choose Format, FAT32, Quick Format. It took about 5 seconds, then soft reset and it is up right now... We will see.
No go, Vista won't recognize my diamond as a drive hence no format...
I now know what I did wrong, I copied the internal storage to pc then back again using the disk function instead of AS. I now have internal storage2 showing and can't access any programs.
Can anyone tell me how to rename I.S.2 to I.S please.
delete the Internal Storage folder (which will just be a folder) with total commander, resco explorer or file explorer, then connect ur phone to ur pc in disk mode, then disconnect and it should rename back!
Related
I am running Duttys March 4 Dual Touch, No Cube on my Kaiser. Probably unrelated, but yesterday every thing on my 6GB Sandisk Storage Card disappeared
About 750mb of data! The card appears empty in File Manager until I select "Show all files" when a single folder called WMDRM containing a single 132kb file shows up.
If I go to Settings> System> Memory The storage card shows 738mb used and 5084mb free. So it appears the data is there but inaccessible. If I browse the card from activeSync the same is also the case. Properties tell be 738mb used, but nothing is visibel except the single small file.
Any ideas on how I might be able to get it back? Really want to get my data back....
Storage Card scrambled files?
logger said:
I am running Duttys March 4 Dual Touch, No Cube on my Kaiser. Probably unrelated, but yesterday every thing on my 6GB Sandisk Storage Card disappeared
About 750mb of data! The card appears empty in File Manager until I select "Show all files" when a single folder called WMDRM containing a single 132kb file shows up.
If I go to Settings> System> Memory The storage card shows 738mb used and 5084mb free. So it appears the data is there but inaccessible. If I browse the card from activeSync the same is also the case. Properties tell be 738mb used, but nothing is visibel except the single small file.
Any ideas on how I might be able to get it back? Really want to get my data back....
Click to expand...
Click to collapse
You may have scrambled your files.
Put it into a USB card reader and try to access it on your PC - if it looks the same there, try looking at it with a good file undeleter like Fix-It Utilities or Norton, see if you can recover anything.
I just had a laptop hard drive fail on my last week, so I feel your pain. Fortunately I had fairly recent backups so I didn't lose too much.
Makes me think of someone's tagline I saw once:
"There are 2 kinds of people in this world, those with a backup plan in place, and those that have not yet had a catastrophic disk failure"
Good luck!
Search this site for SD CARD2
Most likely the issue is cause by the infamous Win CE bug.
If I have not posted the solution here, do a google search in the Web, you'll find detailed instructions.
[Edit] Your data is there, so don't do anything foolish, or else you'll have to reinstall everything. The SD CARD2 issue is very simple to resolve.
Thanks guys. Had a look as SD CARD2 threads and they did not seem to relate to me. Ran Pocket Mechanic and its Scandisk feature on the Card and it reported loads of "lost clusters". I then ran it again with "Automatically fix errors" and "discard lost clusters" and it merrily removed them all. So now my 738mb of data has gone. Rats. Oh well I will just start again a fresh and hope it does nto happen again.
i feel your pain. it's happened to me quite a few times on my XDA II, and once recently on my Kaiser when i damaged the mini-usb port (entirely my fault) and it started writing corrupted data onto the card when copying files over through activesync
I've since taken to keeping copies of my card data in addition to backups of my device. i usually carry 2 cards with me, one backup and one "current"; and i also keep backups of my SD cards on my PC, just in case.
Strangely, After a few hours most of the data on the card spontaneously returned. One minute it was empty and the next it had all the folders and files back again. Albeit with a lot of lost clusters and a heap of files reported as 32kb. Was able to recover a lot of the stuff and have got another 2GB card to use in the mean time.
Is there much point in reformatting the card? From experience, does anyone know if formatting might "fix" whatever caused it to lose clusters and go bad? Am considering sending it back for a warranty claim but how can I ascertain if it is actaully faulty once I reformat it.
Reformat or replace?
logger said:
Strangely, After a few hours most of the data on the card spontaneously returned. One minute it was empty and the next it had all the folders and files back again. Albeit with a lot of lost clusters and a heap of files reported as 32kb. Was able to recover a lot of the stuff and have got another 2GB card to use in the mean time.
Is there much point in reformatting the card? From experience, does anyone know if formatting might "fix" whatever caused it to lose clusters and go bad? Am considering sending it back for a warranty claim but how can I ascertain if it is actaully faulty once I reformat it.
Click to expand...
Click to collapse
I have had USB flash memory seem to be faulty, especially when trying to transfer large amounts of data for a backup - then rebooted and re-inserted and had readable data. I would try reformatting, and then back up often and watch it like a hawk. Or, if it wasn't too expensive, just discard. Or, try to get a replacement - I did get an SD card replaced once at N/C because it wouldn't read in anything I tried it in, and I complained and was heard.
I bought a replacement 2GB panasonic microSD in Japan a couple of days back. (Always find the memory quality excellent there.) Their eyes were out on stalks when they saw my 6GB card. Must not be wideley available there yet. Anyway I plan to use the 2gb for the time being to rule out hardware and software causes. Have reformatted the suspect 6gb card. Will soon start using it again with everything backed up to the max and hopefully the problem will not return. I have been flashing a few different ROMs. Because of this I am becoming ever more reliant on the Storage Card for system recovery. So cant afford to have a dodgy one.
Hi, folks.
I use a HTC cruise with WM6.1 from Bepe. This morning, all files from my 8GB miniSD card just vanisehd!!! I removed the card from the phone and tried to access the files in windows with a sd card reader, but no file was seen. Although, there was only 3,5GB free!!! The files weren't there, but they kept occupying space. I used this software to recover the files. Awesome! They were all there, except for the ones stored in root. Also,I had to rename all root folders, the subfolders were OK. I just had to filter files marked as "good" and then copied them to my HD. The phone is working as usual, but I can't explain why exactly this happened? Would it be a vicious virus? A joke from Micro$oft? Any ideas?!?
I suddenly lost the 4GB storage... can only see 'My Device'. All music, photos gone.
I read on other thread to try hard reset, how can I do that without loosing all my files that were on the 4GB memory?
Also
Do you think its a serious issue, I should change the phone (still under warranty)
Thanks!
i think you are connected with activesync ( HDD ) so the internal 4gb is locked.
best regards kw
Hi
Is the device connected to pc via usb?
Using device as a disk drive will do that...
hard reset wont touch internal storage only phone memory.
More info
Im not connected to PC (as my laptop runs Ubuntu and cant connect Pocket Pc to it)
and as far as Im aware the active sync is not on...
help!
Try soft reset, if problem still exist try Hard reset.
http://www.hardreset.eu/htc_touch_diamond_hard_reset_soft_reset_en.html
did it
After 3 soft resets.. even a call to T-mobile (told to take the phone to the store) I got the internal storage back. Have no idea what happened or what did it, but got it.
Hope it doesnt disappear again... Thanks guys
Hi jannen,
If you phone is connected to any device (even the charger). According to the manuals if you phone is connected as with ActiveSync then "Internal Storage" is available. If the phone is connected as "Disk Drive" then wend you connect any device the drive is not available to the phone.
I fin that sometimes when I connect my phone to the charger, the phone thinks it must give connection to the device and so if I had set it to "Disk Drive", the internal memory is not available while connected.
To overcome this, I have my phone on ActiveSync all the time and not problems.
Best Regards.
Something that also happens is when the Diamond is in drive mode (\Internal Storage\ disappears)...I setup my mail to save to the Internal Storage card. Since the system no longer sees the directory, sometimes my mail creates a whole new "Internal Storage" folder and saves stuff there. When I disconnect the Diamond, I then have two folders:
\Internal Storage
\Internal Storage 2
Since my apps are on the "2", nothing shows up from the links.
The fix is simple. I just delete the new "Internal Storage" folder and reboot. Everything returns to normal.
Hello all.
I have a problem when copying some files to the Diamond. I have it plugged in as a USB Drive.
I am trying to copy the files for Android to the phone, i first tried copying the whole folder over (i know i have enough space), but it came up with "Cannot copy data: The Parameter is Incorrect" error.
i have since been able to copy over other files, and some of the Android files, but it wont copy the 32mb main files.
anyone got any idea? Google hasn't helped this time...
Cheers!
I've seen this error as well. I unplugged the phone from the usb, plugged it in again, selected "active sync" connection, waited for windows to say active sync was connected, unplugged the usb to disconnect and finally connected again in disk drive mode. The transfer worked.
My active sync version is 4.5 and it only seems to happen with large files i.e 600 MB
Hope that helps!
mitchmangr said:
I've seen this error as well. I unplugged the phone from the usb, plugged it in again, selected "active sync" connection, waited for windows to say active sync was connected, unplugged the usb to disconnect and finally connected again in disk drive mode. The transfer worked.
My active sync version is 4.5 and it only seems to happen with large files i.e 600 MB
Hope that helps!
Click to expand...
Click to collapse
cheers will give it a go.
file is only 32mb, seems strange.
i've heard that it can be due to the formatting, as FAT only supports up to 4GB or something, but the file is much smaller than that!
-update: tried your idea, and is still not working
well, sort of solved the problem lol
put the files into a ZIP then copied the zip file accross, then unzipped it.
Just happened to me again!
The phone was attatched in disk drive mode, 'my computer' properties showed 380 MB free space. I tried to add a 330MB file and got 'parameter incorrect' error. Deleted a 1GB folder and with so much free space, the 300 MB file transferred without a problem. Be interesting to see exactly how full the 4GB storage can be before the error occurs.
Update:
'my computer' properties /removable drive free space =740 MB
phone/settings/memory/storage card free space = 676 MB
That's why it gave me an error this time
i've encountered this problem some days ago.
i even thought that there is something wrong or some bad segments with my diamond's internal flash storage.
then i formatted the whole internal storage with A NEW USB CABLE which came along with my Canon PowerShot DC...
well, with this new usb cable, no matter how big the file is, such as 1kb or 1.4gb, i can copy them to internal storage without any problem.
just FYI...
sorry for my english 'cause English is not my native language.
Hi Jackyking!!
Your English is fine! I'd be interested to know if you can completely fill your 4GB storage. Let me know how you get on
mitchmangr said:
Hi Jackyking!!
Your English is fine! I'd be interested to know if you can completely fill your 4GB storage. Let me know how you get on
Click to expand...
Click to collapse
When i formatted my diamond's flash storage, in case of new problems, i filled the whole 4GB storage with variety stuffs, such as mp3/avi/cab/rar files, at last the whole available storage is filled, well, it takes times
then, when i try to copy another 4MB mp3 file to it, i got a "no more free space" message from windows, then i tried the same with a 3.9MB mp3 file, it was done without any problem. after this, i thought it's OK for my diamond's flash storage.
sounds like formatting could make a difference.... some questions :-
would windows report bad sectors (if there were any) after formatting flash memory?
Do you think defragging flash memory makes a difference?
Could fragmentation cause "skips" when playing audio/video files?
mitchmangr said:
sounds like formatting could make a difference.... some questions :-
would windows report bad sectors (if there were any) after formatting flash memory?
Do you think defragging flash memory makes a difference?
Could fragmentation cause "skips" when playing audio/video files?
Click to expand...
Click to collapse
1. no bad sectors reported by windows.
2. maybe, it is easy to backup all 4gb data and format the storage then restore the data, you will see the difference.
3. that won't happen. the "skips" or "short pause" of playing mp3 on diamond is another issue.
you can search the forum. that may be a driver or hardware problem.
Thanks for replying I won't say anymore until I try formatting the 4gb ! While I'm here, hasn't the Diamond got a bloody wonderful screen !!
By the way ,what is your native language or 'mother tongue' ?
mitchmangr said:
Thanks for replying I won't say anymore until I try formatting the 4gb ! While I'm here, hasn't the Diamond got a bloody wonderful screen !!
By the way ,what is your native language or 'mother tongue' ?
Click to expand...
Click to collapse
你好。
Can your browser display the characters above correctly ?
it is HELLO in English.
it's CHINESE. i'm in mainland China.
same problem
I connected my Diamond to my PC as Hardisk (no Active Sync installed on this PC). I copy and pasted a few MP3 songs (several at one time; i.e. all CD). It worked for two CDs and now I get this error message "parameter incorrect". I only use 400 MB from the 4GB of the internal memory of the HTC.
Do I have to copy one song at a time???
Whenever I plug my Diamond as Disk Drive instead of activesync I get
"Do you want to scan and fix removable disk F:"
The fist couple of hundred times it did this I put up with it but to be honest it is really starting to give me the sh1ts. Has anyone worked out how to prevent this annoying Vista "feature". Disabling the redayboost service has not helped.
logger said:
Whenever I plug my Diamond as Disk Drive instead of activesync I get
"Do you want to scan and fix removable disk F:"
The fist couple of hundred times it did this I put up with it but to be honest it is really starting to give me the sh1ts. Has anyone worked out how to prevent this annoying Vista "feature". Disabling the redayboost service has not helped.
Click to expand...
Click to collapse
Backup everything from Internal Storage, format internal storage from withing Windows Mobile, copy everything back to Internal Storage from backup and make sure you use the "Safely remove..." feature in Vista from now on and not just unplug the device.
tnyynt said:
Backup everything from Internal Storage, format internal storage from withing Windows Mobile, copy everything back to Internal Storage from backup and make sure you use the "Safely remove..." feature in Vista from now on and not just unplug the device.
Click to expand...
Click to collapse
Thanks tnyynt. Just using the Safely Remove feature has seemingly fixed it. I have been putting up for that for about 6 months now and such a simple fix. Thank you....
Hi there!
I am a new member, recently bought P9 (L09) coming from Note 2.
I can't find a way of transfering files to PC without Hisuite.
I just came back from the holidays and took about 500 pics.
When I connect a phone via USB I can see only about 10 last pictures in DCIM folder on SD card.
I've searched the web high and low, but couldn't find out the conclusive answer.
Please help me!
Thanks
Probably the photos are inside the phone internal storage, not on the SD card.
The camera mode has an explicit option (you can check by swiping right) named "Priority save on SD card", maybe it changes or it changed by itself.
Anyway when you connect the USB you should see the SD card storage but also the "Internal storage" that contains another DCIM folder, which probably contains the other 490 photos.
Hi ScareIT,
thanks, but photos are on the SD card (size is 2Gb).
I can see them on the phone in Files app.
Obviously, Huawei wants me to use their Hisuite.
It's something to do maybe with correct driver? I know there are different file transfer formats(MTP,PTP). And I have even enabled USB debugging, but to no availability.
I haven't had any problems with Note 2 before.
How do you guys transfer files or pictures between PC and a phone?
I have the same problem, connecting with MTP protocol via HiSuite, creation of folders is extremely slow, and I found it impossible to move files from the phone (be it on internal storage or external SD) to the phone in a different folder.
I'd like to use USB mass storage option, but it's nowhere to be found in settings, only PTP, MTP and several other useless options... On top of that, i've lost a file (voice recording) trying to move it from one folder to another... should have saved it on PC first. But with mass storage i'm pretty sure i could recover it.
If anyone can help, would be really great.
Chiffin said:
I have the same problem, connecting with MTP protocol via HiSuite, creation of folders is extremely slow, and I found it impossible to move files from the phone (be it on internal storage or external SD) to the phone in a different folder.
I'd like to use USB mass storage option, but it's nowhere to be found in settings, only PTP, MTP and several other useless options... On top of that, i've lost a file (voice recording) trying to move it from one folder to another... should have saved it on PC first. But with mass storage i'm pretty sure i could recover it.
If anyone can help, would be really great.
Click to expand...
Click to collapse
There's a program on PlayStore called "wifi file transfer pro" It's the easiest way to transfer files between any mobile/computers, anything that has wireless connection. Give the free version a try first.
evilc1 said:
There's a program on PlayStore called "wifi file transfer pro" It's the easiest way to transfer files between any mobile/computers, anything that has wireless connection. Give the free version a try first.
Click to expand...
Click to collapse
Thanks man, next time i'll try that.
Chiffin said:
I have the same problem, connecting with MTP protocol via HiSuite, creation of folders is extremely slow, and I found it impossible to move files from the phone (be it on internal storage or external SD) to the phone in a different folder.
I'd like to use USB mass storage option, but it's nowhere to be found in settings, only PTP, MTP and several other useless options... On top of that, i've lost a file (voice recording) trying to move it from one folder to another... should have saved it on PC first. But with mass storage i'm pretty sure i could recover it.
If anyone can help, would be really great.
Click to expand...
Click to collapse
You can ignore hisuite by selecting "files"in the notification shade. It will be MTP like any other Android phone.
Envoyé de mon EVA-L09 en utilisant Tapatalk
Hi guys, thanks for the replies!
I know its possible to transfer files with a third party app over wifi, but that's not what I am looking for.
And Marsou77: It's not working for me: when I choose Files in Notification menu- I can view Internal and SD card, but all I can see is only 24 pictures out of 500 in SD card.
And another thing I just tested: I've took a new picture and I can see it on SD card fine now. So I am not sure where all other pictures are?! Maybe some sort of corruption of SD card? But I had transfered all pictures with Hisuite fine. Anyone?
I'm having the same problem. I've already connected my P9 to my PC and transferred a whole load of images about a month or so ago, but now I'm about to run out of storage on my phone and I can only see about 10 images in my DCIM/Camera folder where I know I have about 1000. I'm also missing a whole load of files in my download folder including a big video file that I want to transfer to free up space.
A load of other folders have missing files on my PC but I can see them on my phone and I can double check their location in file details. It seems that I'm only able to view about 20% of the files that are on my device.
If you have password or fingerprint active, you have to keep the phone unlocked for the transfer to work. Just keep the screen on. I had the same problem and now it works.
Just to confirm: I have no passwords or fingerprint scanner set on...
Same here - only some files are visible. Unlocking the phone is not solving this issue.
Ok so this is odd: I've connected my phone to my work computer and I can now see 450 of my 1000+ photos that I've taken on my phone. I moved about 30 images from the phone, deleting them from the internal storage but when I check my phone the images are still there! What's going on? I feel that I'm missing something important here, but I see no other options on the phone regarding USB connection settings.
I don't know if it makes a difference (why would it?) but my home PC is running windows 10 whilst my work one is still windows 7.
Are there any drivers I should be updating to allow Windows to see files on the phone?
I tried searching the phones internal storage for ALL .jpg files and I can see on my phone that I have 1000+ photos that I've taken and around 100+ images that have been downloaded from various places but when I search for all .jpg files I'm only getting 700 results in total. Something strange is going on and I hope I'm just being an idiot here and that I don't have a problem with my phone.
Did you try what Marsou77 said, when pluging phone into pc, on the phones screen, select files, not pictures, you should then be able to browse the whole phone from PC
Greasedferret said:
Did you try what Marsou77 said, when pluging phone into pc, on the phones screen, select files, not pictures, you should then be able to browse the whole phone from PC
Click to expand...
Click to collapse
Yep, that's exactly what I'm doing. Tried keeping the screen on too as has been suggested but I'm still only seeing some of my files. Installed a different file manager on the P9 to double check where the phone says they are but they just don't appear on the PC.
Good news and bad news.
The good news is that I can now see my 1000+ photos and all the videos I've taken with the camera so I can now copy them off and free up more space on my phone. Very relieved that I can access all the files on my phone again.
The bad news is that I have no idea what has caused this sudden change in access. I'm using my work computer which is windows 7 and I haven't changed anything with the phone or done anything different today, just connected the phone and selected "files", as I have done each time. The only thing I can think of is that I deleted a few things from the phone yesterday whilst at home. I went through the installed file manager and decided to delete a few large-ish, downloaded videos that I decided that I didn't need to keep. Perhaps this increased the freespace on my device to a certain level in which allowed me to access all my files? I have no idea, and that's frustrating because this account can't really help anyone else that comes across this issue.
Since you asked, I install Flickr on my phone which uploads all images automatically at full resolution to its online server. Since Flickr gives 1 Tb free, it generally a no hassle solution. I have never connected my phone to my iMac so far. Plus the Hisuite has no OsX option.
Today just happened a strange thing: I connected my phone to download few photos (stored in the SD) and I found them in their place ("DCIM" folder), but I also found a lot of other photos were missing (and I immediately thought about this thread): I still found them inside the SD but inside the "Pictures" folder, not inside "DCIM" one.
I don't remember I actived any option, but that's it.
Just hope it can help some people in my situation.
Hi all!
I think I know the answer.
Basically its to do with a Memory storage settings>Default Location>Internal/ SD Card Storage and emulated storage.
Basically what's happened I was still playing with a settings and customizing my phone and set Default Location to Internal and then SD Card storage. And location of pictures became kinda scattered. I am still learning/reading how Android storage works for SD cards and also emulated storage. Now I set default location to internal storage, phone gave some warning about encryption and it restarted and now I can open SD card on my PC and all the pictures are there! Happy days
Hopefully that will help some people. Cheers