Couple of days ago I started experiencing a distortion in internal earpiece speaker during a call. The volume can not be set over 40% or else conversation sounds like a Jimmy Hendrix concert I tried hard reset, even reflashed the phone, but the problem persists. The conversation sound is OK when transfered to external speaker or headphones.
I did a thorough search on several forums and it appears that many people are experiencing similar type of problem, usually appearing in first months of use (my phone is 3 months old). Other people are experiencing low volume on internal speaker - when increased via software methods they also have distorted sound.
This is not reported by people on this forum, but on several others. Since I bought my Diamond in UK and I live in other country I am currently thinking about sending it for repair, but there are reports of HTC service either not repairing the device or recurrence of problem after short time.
What do you think about this? How many of you have troubles with Diamond's speaker? Maybe we should warn the HTC about this? This is an excellent device - it would be such a shame to have a design flaw?
EDIT
Managed to solve the problem. I went to my friend who owns phone repair shop. He changed the earpiece speaker with spare one which is actually for Sony Ericsson K850i. What a difference!!! The sound is unbelievably crisp and clear. He told me that earpiece receiver built in Diamond looks very cheap. So if you are willing to void the warranty (I had to since I don't live in country of purchase).
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Hi,
I have a very weird problem with my Tytn II, which I bought little over a week now.
People I was talking to complained they didn't hear me very good, the sound appeared to drop. It occured to me that it was happening when I used the speaker (handsfree) of the phone.
I did some testing, and this is what happens:
I (with the Tytn II) call person X, and when I and person X are talking together, person X cannot hear me, the sound on his side simply fades to nothing, until 1 of us keeps quiet. The same happens when for example sound from my car is picked up by the phone, thus resulting in the device not being usable in the car, since there's always some noise. I however on my side keep hearing person X, it's person X that doesn't hear me.
It happens with 2 sim cards, everyone I call, did a hard reset, HTC support doesn't know the problem...
I'm puzzled. Can anyone suggest anything? Or is it faulty?
Thanks
no, mine does the same thing. I got it a few days ago and when i used speaker while driving, i could hear the other person perfect, but they cant seem to hear me. It feels like half duplex. i hope this is fixable
Damn, it seems widespread then...?
Anyone who can test it?
maybe it has to do with whatever noise cancelling algorithm is in effect is mucking everything up
ziddey said:
maybe it has to do with whatever noise cancelling algorithm is in effect is mucking everything up
Click to expand...
Click to collapse
Meaning that every single device would have this, and thus mine not being faulty?
I had the same problem but remembered that there was an automatic sound function which turns down the volume when talking is too hard and turns it up when to soft. Its called microphone agc and you can find it under system configuration. Now that it's turned off my dutch htc tytn II works fine in handsfree mode. Hoop this helps you also
downnootje said:
I had the same problem but remembered that there was an automatic sound function which turns down the volume when talking is too hard and turns it up when to soft. Its called microphone agc and you can find it under system configuration. Now that it's turned off my dutch htc tytn II works fine in handsfree mode. Hoop this helps you also
Click to expand...
Click to collapse
It's already turned off :-( .
However, I just called with HTC, and they said it's because of the mic and the speaker being too close to each other, and thus it compensates.
They say every model has it however, they did a test today and the result was that it was a feature, not a bug...
Anyone here who does not have it on his device?
I have this problem all the time, both on speaker and just using the phone to my ear as normal.
People complain I am very quiet or that the sound is choppy and I sound like a robot
I used to have this problem on the O2 XDA IIs a few years ago.
Anyone else have it too? I'd like to know asap if this device is faulty, or if it's normal?
Sometimes, it seems that when I'm holding it to my ear, the sound seem to drop on the other side too...
I have exactly the same problem. People have trouble hearing me with loudspeaker switched on. Without speaker they can hear me perfectly.
I have the same problem too. Just try to disable the Microphone AGC thing and it fixes the problem. Thanks downnootje.
I have teh same problem , but I tried something and it is improved the Operation , try to minimize the Speaker volume to the minimum level and then it improes a little and it works for me ; not all the time but that is what we can do at the moment
I'm convinced now that it's a mojor problem.
Mine even got worse: since yesterday, it's happening without handsfree too, people can't almost hear me when I just hold it to my ear...
Is this a phone still, or can't it be used as such?
try enableing Microphone AGC thing, restart phone, and disable it
Me too. Juz got my set 2 days back. The other party hears my voice intermittently chop-off...
I have faced the similar problem on a particular China-made TV phone too. Tested two other units of the same model still the same. It seems to me the phone design issue, as after I changed to another model of China-made TV phone, the problem solved.
Sigh! Already got this expensive phone, think have to bear with this feature then if it is really cannot be resolved by new ROM.
same problem
i have the same problem...with my 8525 when I was on the train or in a similar noisy situation i never had any trouble with people hearing me on the other end...with the tilt i can't even carry on a conversation on the train...i called tech support and they told me to swap it out for a new one.
ziploker said:
try enableing Microphone AGC thing, restart phone, and disable it
Click to expand...
Click to collapse
I've tried that and it doesn't help! Quite sad about it. I need to use speaker handsfree especially during driving.... Don't really like to hook-up the headset or BT headset... too messy for wired headset and too tedius (charging) for BT headset...
Now that I know its half duplex it works pretty well in the car - I just wait for the other person to stop talking
Surur
I will be sending mine to HTC for a planned hardware fix as they agreed there is a defect that affects all kaiser and tilts, but NOT the MDA VARIO III. this is a known issue and is hardware related. Good news for those who havent purchased one yet. I will sell mine on ebay if they dont asign me a RA soon. I rather have the MDA VARIO III as it has 2 cams.
(doesnt your HTC TYTN2 has 2 camera's?)
Same problem here. Hope for a sollution soon!
Will call HTC too soon, so theyll have more complaints about this defect.
Hi all,
Did a search for Speaker and got back 5-6 pages...nothing similar to what I have here so I'll ask my question!
Over the last few days, I have noticed my ear speaker buzzes at full volume
Catch 22 because we all know the ear speaker is not the best so I put the volume down, buzzing goes, I can barely hear them. Put the volume up, managable volume but it buzzes
Now I actually do phone repairs as a living (though part time!) and come across many phones with the same issue. A speaker replacement is the solution however, phones are new as this tend to go back for a warranty fix.
The issue at hand is that we've never had to send back HTC devices back as I can fix most of them but this one is a little different!
First question is, does anyone have any experience in sending back to HTC for this specific fault?
Second question is, If yes, did it come back fixed and has it lasted to date?
Some phones the problem comes back after a short while - it is just the design because most people have the volume continously pumped up to full - on nokia's this is not needed most of the time, but on the Diamond it is if you want to hear them!
Be interested in your thoughts
I've just started to experience distortion on high volume on internal earpiece speaker. External works OK, but on internal there is such a heavy buzzing that I have to reduce the volume to minimum, but then it is inaudible.
What happened to you - did you send it for repair or did you repaired it by yourself?
Anyone else experiencing this type of problem?
Hi Forum,
I orginally posted this topic on the man Q and A board but it was buried quickly with no response. Perhaps this is a better venue to ask.
My phone is roughly a year old, and today I ran into a weird and potentially phone killing problem
I received a few phone calls from my girlfriend today, the ringer rang loud and clear, but I heard no sound from my ear piece. After a few "Hello?"s, I hung up thinking it was a bad connection. Upon seeing my girlfriend afterwards, she said she heard me on my end. So I got her to call me again and I tried to use speaker phone, and I could hear her fine.
Doing some research on google, I only ran across one other person who had this problem, and upon seeing this, I tested my music player, (as theirs didn't work), and mine doesn't work either
This other person said the problem resolved itself a day later.
In short, my ear piece has no sound during a phone call and my media sound doesn't work (though it works w/ headphones.) My notification sounds and speaker phone DO work, as well as my alarms
Do the notification and speaker phone speakers come from a different place than media and ear piece speakers?
Do I have a software issue? I tried the "push the speaker down" solution but to no avail
Should I wait like the other person?
Any suggestions?
Thanks forum!
Codazzle said:
Hi Forum,
I orginally posted this topic on the man Q and A board but it was buried quickly with no response. Perhaps this is a better venue to ask.
My phone is roughly a year old, and today I ran into a weird and potentially phone killing problem
I received a few phone calls from my girlfriend today, the ringer rang loud and clear, but I heard no sound from my ear piece. After a few "Hello?"s, I hung up thinking it was a bad connection. Upon seeing my girlfriend afterwards, she said she heard me on my end. So I got her to call me again and I tried to use speaker phone, and I could hear her fine.
Doing some research on google, I only ran across one other person who had this problem, and upon seeing this, I tested my music player, (as theirs didn't work), and mine doesn't work either
This other person said the problem resolved itself a day later.
In short, my ear piece has no sound during a phone call and my media sound doesn't work (though it works w/ headphones.) My notification sounds and speaker phone DO work, as well as my alarms
Do the notification and speaker phone speakers come from a different place than media and ear piece speakers?
Do I have a software issue? I tried the "push the speaker down" solution but to no avail
Should I wait like the other person?
Any suggestions?
Thanks forum!
Click to expand...
Click to collapse
I had nearly the same issue, except mine got to the point where the speaker phone didn't work either. Music played fine, phone calls stopped working. I went through a lengthy process of accidently deleting everything I had on my phone, which lead me to buy a USB Jig, install the stock ROM and it worked perfectly. I would suggest trying this before you try and physical fixes on your phone.
Thanks for the suggestion SGT_Watkins
I am an absolute noob when it comes to this stuff. So it took me a while to even figure out what you were saying
BUT, after a whole night of reading and flashing it WAS FIXED!!!
I am quite tempted to phone Samsung and give them a piece of my mind after they told me some hardware was defective even though they clearly weren't listening to what the problem was
Thank you again!
How did you solve this?
I have the EXACT same problem on my Galaxy Nexus. I've wiped it, tried different ROMs, kernels... Nothing solves it! It's like there's a persistent software problem that survives flashing and even battery pulls.
My phone had this same issue not long ago. It was after I had used some headphones for about an hour. I work in a paper converting factory, so I assume some dust was packed in the headphone jack and made the phone think something was plugged into it. I turned my phone upside down and used a paper clip to scrape it all out (compressed air may have been safer). After a few tries, all sounds were working properly again.
Sent from my SGH-I897 using XDA
Hi All,
I have recently purchased this phone and am very pleased with it.
The only issue I have is that in calls when the volume is turned all the way up the earpiece buzzes slightly.
Does anyone else have this issue?
thanks.
Nope, but from what you describe it sounds to me like there's contamination in the earpiece speaker, when the speakers membrane vibrates high enough, the contamination vibrates along and that could be the buzzing sound you hear... unless it's a different kind of buzzing... like continuous buzzing, is it?
The buzzing only occurs when the volume is turned up loud. It is as as if the speaker is loose and is vibrating inside the housing. Also occasionally when i make or answer a call the speaker doesn't work and there is no sound from the other caller.
I plan to return it to the store I bought it and try and get a replacement as surely this is faulty hardware?
It surely isn't a software issue, and unless you have a very poor signal while in call, there should be no reason to have a crappy (or absent) caller sound, other than the possibility I mentioned below, which sounds very likely... Hope they can fix or replace it for you
I contacted both motorola and Three UK (whom I purchased it from) and they both said it was not normal. I returned it to a Three store and got it replaced. The new one has no buzzing so i think its all sorted.
So i have had the replacement for nearly 2 weeks now and the issue has started again. there is a buzzing when in call. it varies with the pitch of the other callers voice but it sounds like there's a bee stuck in the earpiece or the speaker itself is loose and is vibrating.
Im not rough with the phone at all and most of the time it sits on my desk at work.
apparently there is a similar issue with the RAZR M in the U.S
surely I cant be unlucky enough to be the only one in the UK to have this issue and to have it twice....
Hi,
I have a Note 8, now about 4years old. I began having issues with front speaker during calls about 2 years ago -about 2 months before warranty ended. First it was intermittent, about every 20calls, the speaker was so quiet, if I had aircon working, I could not hear anything.
During a period of about a year, it came so far that every call is problematic. I had a company phone with 2SIM so I put both in and I was ''happy''. BUT STILL MY 1000€ phone had speaker problems after 2-3years.
Now I got around - read got time to tinker - to fixing this issue and get my nice powerfull phone back in use.
As I was not to carefull with water (rain drops) on my phone - its IP67 or68 even - my first thought was that the speaker got wet. I ordered China replacement and bought 5pcs just to be sure one will definitly work.
Tried it with all 5 pcs + original and resault was the same. LOW volume. Yes I checked the contacts and cleaned them but no oxidation or any other clear issue with the HW.
I started googling for the problem and found that this was a problem on Samsung phones, though ''very'' rare. Solutions were usually in the line of restart/farctory reset/check settings of the phone and it will be OK. Tried factory reseting/settings.. and no luck, still have the problem.
Now I found a site with info on how to get inside Diagnostic SW in the phone. Got inside, tested and result was low volume.
I also found some info, that if the top mic had dust in the hole, the noise cancelation did somehow lower the output volume on the front speaker - not sure if this is legit info, I don't see how noise cancelation could interfere with received sound output. Just to be on the stupid safe side I removed the protection film on the case for the mic and cleaned it. No affect.
Now I do not know where to turn, if this is a SW or HW issue. I will be calling the Samsung distributor in my country tomorrow to ask what would be the solution, but from my previous experiance I am predicting the response - no solution or your motherboard needs replacing with cost of about 500€.
Just to get the idea how low the volume is - My wife and I bought same phone on same day, so I have a good comparison. Yes she does not have any issues and no I will not open her phone to check for my ''dead'' speaker funcitonality.
If I call the phones and put her on lowest sound setting, mine is still about 30% lower with setting to max. This result is same either phones are in same room or in different rooms - just to be sure the noise cancelation is not interfering.
Do you guys have any ideas/experiences with this issue? How did you fix it?
If you suggest reflash the phone, where can I find original ROM?
Hope you guys can help me.
Thanks.