Huge sound problems. Expert help wanted. - Touch Diamond, MDA Compact IV General

OK guys, here’s the deal… I have a big problem with my MDA Compact IV (T-mobile’s version of the HTC Diamond). As it is a simlock free device, I’m using my Vodafone sim card. I hope one of you experts can help! I’ve been through just about the entire internet and this forum and found that there are more people with the same problem, but I haven’t found a working solution yet.
What happened:
- I got my MDA, didn’t like the T-mobile branding so before even using the phone with the original software, I’ve upgraded to SPL-1.40.OliNex, Radio 1.00.25.05 and the original HTC Touch Diamond 1.93.404.1 Dutch Stock ROM.
- I also installed a few programs like Klaxon, Tomtom 7 and S2U2.
- After a few hours of playing with my device I noticed that there were some problems with the sound. When I receive a call there is no sound, when I answer the call the caller can’t hear me and I can’t hear him. Same problem when I make a call myself. None of the systems sounds work. This can only be solved after soft reset.
- These sound problems occur completely random. Sometimes it works for hours and sometimes just minutes after the reset.
What I’ve done to try to solve the problem:
- I de-installed all the programs, but did not fix the problem.
- I went over all the sound settings, but did not find anything wrong.
- I did a hard reset, but this didn’t solve anything.
- I returned to the original t-mobile stock ROM. This also wasn’t the solution.
I’m getting quite desperate here. I love the phone, it’s looks and possibilities, but it’s a real problem if you can’t even use it to make and receive calls. I still see that as a basic function when you buy a phone
EDIT: OK guys, finally after nine weeks of waiting, calling and emailing the repair center, I got my device back and what do you think....? Problem fixed! It turned out to be a hardware problem. I don't know exactly what they did, but my phone works just fine now. I reflashed to the AZTOR NLD ROM and now I'm the proud owner of a working phone! Big thanks for all of your support!

Reinstall the stock SPL and stock ROM and take it back under warranty - sounds like a hardware issue to me. I haven't read about anyone else with this problem and since you seem to have already tried most software related fixes I'd start looking at the hardware. Just wait until you lose sound one day and then take it back so they can see the problem first hand! I can't see anyone arguing with that.

I had the some problem, only once, and it was because of installing some cabs (I don't remember which ones, though). The speaker didn't work at all.
I suggest that you put a new lite firmware (Swift works great to me!) and try for some time

Well I've had the same problem and apparently UK Orange know that its a hardware fault and are replacing my handset tomorrow.
I've tried every rom going and every radio going and still had the problem which definately suggests its hardware fault.
If you can I'd return it to your sim provider and get a replacement.

Still no solution
I just returned the phone to the shop. I'll keep you posted...

I had the same issue, returned it to the shop.
They will swap it with another one since it's a hardware fault.

Same problem. I send back Diamond to HTC.
I hope that they'll change it with another without problem.

I had the same problem with one of the early unbranded Diamonds. HTC Europe replaced it as being a sort of DOA (dead on arrival) without any restriction. It took some weeks but all ended well!

Related

Tilt: lost signal never recovers

Folks,
(I've searched around a bit and seen some reference to this problem but no definitive discussion. I apologize in advance if I missed anything and humbly request a pointer to the existing info if so.)
Just got a Tilt last weekend. On 3 occasions so far I looked at the screen and noticed that the phone had no signal (triangle with ! next to it). So for several hours each time, no one could call me. Going into comm mgr, the phone radio was still on.
This was in an area with no signal problems; soft reset or pulsing the phone radio in comm mgr would restore functionality with 3-4 bars. I finally nailed this down to having been in an area in the center of the building where I work, where signal gets lost. It appears that my Tilt never automatically recovers from a lost signal.
I saw this problem on the ROMs that came with the device and now it also continues with the new one that was just released by HTC a couple of days ago. In case it matters the phone is unlocked (using jump_spl and the other related tools and procedures found here, thanks).
Do I just have a defective Tilt? I mentioned this to others in my office and a few folks also claim to see this, and like I said I have seen *some* mention of this on the internet... I'd be astounded if this were really a problem endemic to all Tilts -- would people really put up with this?
Anyone have any additional insight?
It used to happen with me when I had the stock AT&T rom. I flashed the stock HTC rom and I don't recall ever having that problem, and now I've flashed SNE v2.5 and I don't have that problem.
My suggestion is to flash a new rom and see if that helps, and to make sure you're using a correct radio.
where do I get official htc radio and rom downloads?
hi folks,
where can i get official HTC radio and ROM downloads? I have an HTC TYTN II (acquired in Hong Kong) with ROM 1.56.721.3, Radio 1.27.12.11 & Protocol 22.45.88.07H just last month and already I'm encountering problems with the phone just losing the signal and staying lost and I'm considering upgrading however since my phone is brand new (practically), i want an "official" upgrade so as not to void the warranty. any help would be appreciated.
thanks and best regards...
I'll have to decide whether I have the cohones to flash an HTC ROM. Might at least be worth a try.
try this, go into comm manager, than settings for the phone (right soft key), than over to the Band tab, if I select the network type as GSM and leave the band on auto mine will contstantly serch for signal. i know this because my office is as close to a bomb shelter as they come and it never stops searching.
another good to this is battery life is improved
the BAD, if you want to use 3G you have to turn network back to auto and band to auto. not really a big deal cuz i dont have 3G here (yet).
a little workaround that works for me.
Thanks for that... I am running an AT&T ROM and even though I've supposedly turned on the Band tab in phone settings via KaiserTweak, I do not see a band tab. Should I?
I have almost this same exact problem! As of two weeks ago, my tilt started not allowing me to make calls
I then realized that it was also sending all my calls to voice mail. Thing is, the phone says that I have signal and has the Edge connection sign at the top. Whenever I try to make a call, the phone says "operation cannot be completed" or it will simply beep at me as if the call ended, right after it started.
A soft reset allows this to work. I've had this problem even happen right after hanging up with someone, and then trying to redial another number 5 seconds later. I doubt the phone really lost the signal.
Any ideas?
Hello
http://forum.xda-developers.com/showthread.php?t=367355
Thanks
I had the same problem with my O2 XDA Stellar, it was fine for a couple of months, then I could hardly call out on it, email wouldn't send, could rarely go online etc etc. It seemed to be better on GSM/GPRS than 3G, HSDPA etc. I assumed it was a harware problem & as it was under warranty I got a replacement from O2 & it's been fine so far.
AT&T replaced the SIM card in my phone and I believe this has fixed the problem. I have lost signal many times (elevators, garages, etc) and it recovers each time.

Sudden 3G Network Problem on a Kaiser

My TyTN II developed a strange problem during the last week. It’s all started one morning when I suddenly discovered that I can’t make a call. Every call that I tried to place ended by itself even before I hared a first deal tone. I’ve made a soft reset and the phone took unusually long to find a local network (Orange). I call the network operator and was told that in my area they don’t have any problems. After some more trials I’ve made a hard reset. Reinstalled my software and it seamed to work out. But about three days later the problem returned and in addition to it the TyTN eat up almost fully charged battery over night (just once, it didn't happen again).
I couldn’t place a call again, but this time a hard reset didn’t help. What helped is that I changed the network type from “Auto” to a GSM. That means that I have excluded 3G WCDMA service.
Now, at least during the last two days, the Kaiser phone is working, but without 3G. I visited the local technical center (they are not specialized in HTC phones) and they told me that they can’t see anything particular wrong with the phone, but they are not a specialized HTC service center. So, what’s wrong with it? During the last 3 months I had 3G services without a problem. Sending the phone to a specialized HTC center (abroad) may be costly and they also may not find anything wrong with it, because phone if set back to the Auto mode sometimes even finds the 3G network.
Did somebody have a similar problem? Please help. What it could be? Problem with the phone? May be the SIM? Or just the Orange service network got crazy?
I have an original ROM:
ver. 1.56.405.5 (08/28/07),
Radio 1.27.12.11,
Protocol 22.45.88.07H
Hi there,
I had exactly the same problem. I first thought it might be with my sim card but it worked fine on other phones.
I have since sent the phone to HTC and had it repaired -- works fine now.
Hope this helps.
I had the same problem on my Kaiser when it first arrived from an ebay sale. Worked fine in GSM/Edge mode, but would not make or receive calls in 3G mode at all. Finally sent it back to HTC in the US who repaired it at no cost (thanks guys!) and shipped it back to me.
It's been working fine since then.
I read lots of others who have had this problem and the fix seems to be returning to HTC for repair.
/drt
I had this problem and still have. I send my phone back 4 times. First time something went wrong. 2nd time it got a motherboard replacement (for the 3G chip) it work even better then when I bought. It lasted for 14 days untill the 3G failed again. I send it back got and Worked for 1 day again re-send it they called me said it's working fine with them (3G options) and they can't find any problems with it. I received the phone back. Worked for 1 day again on 3G then again the problem. I have checked with my provider no problem. Tried other sim cards issue is still there. I'm keeping it here till the Xperia gets out then I'm sending it back untill the 3G issue gets fixed.
No matter what issue this phone has, it's the best on the market imo, that's why I keep up with it.

How to fix my phone or get a new one under warranty?

Ok here is my problem!
I have purchased a used Tytn II and it has some problems!
I sent it in for repair (still under warranty) 3 times and they told me they have fixed the problems, but the problems are still there!
I finally asked for a replacement device and they told me that they never replace phones, no matter what the problem is!
Here are the problems I have with my phone:
It loses connection ever so often, it turns off and on (restarts) and it sometimes tells me that there is no sim card, even tough the sim card is present and functioning!
My question is, how can I convince them to give me a new phone?
Becouse it is apparent that they are unable to fix the problem!
The warranty is going to expire soon!
Please I would be glad if someone could give me some suggestions!
Any suggestions at all!
Well you can try going up the chain, or filing a report with a company like the Better Business Bureau.
You can also try and see if there is a Rom update or one of the cooked roms that you can install here that might fix the problem... or even another radio.
Sometimes, and more often then not, those problems are caused by software then hardware.
If you do decide to try another radio or rom, make sure you read through the Wiki first. IF you do this and dont read through the instructions first, you can ruin your phone.
I don't know who your carrier is, but there is a one year warranty with at$t. Unless it is carelessness. i.e. LIberal application of oil.
but like the previous poster stated, more than likely it is software. Please provide a little more information. What rom, radio and apps do you have installed?

Phone shows full service but I don't receive calls

Sometimes people call me and get a message saying my phone is off or out of service. But when I look at it, it often shows 4 bars of service..
When I call someone, the problem disappears temporarily, and I start receiving calls again (and I receive all the SMS's I was supposed to get at once), only to appear again later for no reason (a soft reset also solves it). It's not related to location, it also happens when I spend the day at home (where I get a strong signal).
I don't think it's a operator problem either, since my operator is known for it's good services, and other people who use "normal" phones never had such a problem.
I tried 3 different ROMs (dutty's hybrid, Hyperdragon and AthineOS) and 3 different radios (dutty's radio (1.65 something), hyperdragon's (1.70 something), and eMo radio). Right now I'm using AthineOS with hyperdragon III's radio, and almost no programs installed..
This problem happens both in 3G and EDGE mode.
Anything I can do about it?
Send it in for repair?
Seems you tried all you could...
Don't think I can send it for repair, since it's an AT&T Tilt and I'm not even in the US..
Guess I'm outta luck then
Anyone else have any ideas?
have you tried the sim in another handset, sounds like a network problem to me.
3G Network
Are you using 3G Network?
Sometime I use 3G band and even It show good signal I loose phone calls.
I changed to GSM and no phone calls loose.
This happens in São Paulo/Brazil but...
EDIT: Sorry. Now I saw that you reported this problem also using GSM band.
Thanks.
I am not sure if you're using your US SIM card in a foreign country?
Maybe you just forgot to enable INTERNATIONAL ROAMING before you left ... ?
I'm having the same problem
I seem to have started with the same problem about a week ago. A couple people complained that they called me but it rang twice and went to voicemail - My phone never rang. However, after I made a call (or apparently did something to "wakeup" the phone), I would get the voicemail notification (2 hours later).
I tried reseating the SIM card, but then it went to "SIM Card Missing". I did a hard reset, but that didn't help. I took it back to AT&T and they replaced the SIM Card. That seemed to work again, and certainly would have been a convenient fix (bad SIM card - too easy). So I've just spent all weekend reloading all the apps, but now it's happening again!!
The symptoms are; After I reboot the device, I can receive one or two calls, then it doesn't ring anymore (the caller hears 2 rings then it goes to voicemail). If I cycle the Phone radio button in the Comm Manager, or cycle power, it comes back to life for 1 call, then craps out again.
I'm just using the standard AT&T ROM (without the Bloatware after this past reset) and the standard/default radio version 1.27.12.11
The only thing that I have noticed that seems different lately is that the "Comm Manager" task is always running when I look at the running programs (which I don't think it used to) I had also recently installed Garmin XT.
The device is of course 1 yr + 2 weeks (so I assume just out of warranty)
Any help would be greatly appreciated!!!
Hmmm,
what I would try, is, to just make a hard reset, load only my contacts to the phone and run it for a while to monitor its "Incalling" behavior. If everything seems to be fine, I would go ahead and start installing an application, then monitor my device again for a while, if everything is fine I will go ahead install the next application ... and so on. That is just to make sure that no 3rd party application causes this problems.
BTW:
I don't think that GARMIN causes this problem. I used to run Garmin on my HTC too (v5.0) until I came accross SYGIC McGuider (which works much better and card scrolling is much smoother than Garmin).
Well,
to come back to the point: if you get the same problems without loading any 3rd party application on your device, then I would recommend trying another ROM (best advice: go with the HTC stock ROM). If it also happens with the other ROM then it might be hardware related and difficult to fix.
Thanks - I knew that's what I should do, I just didn't want to do it after having spent all weekend reloading and configuring it. I thought I had read somewhere about Garmin having to have the phone radio on to work, so I was hoping there was a setting somewhere that I was missing that was powering the radio down. But..... I suppose it's time to go back to common sense and just do the reset
So far it seems to be working now. I'll give it a few days with just the basics and then start reloading one at a time.
Thanks for the quick response!
Spoke too soon
looks like I spoke too soon, it's doing it again - seems like it was fine for about 3 hours, but now .....
guess it's time to try my luck with AT&T - time to see how good their customer service is
bbaydiver said:
looks like I spoke too soon, it's doing it again - seems like it was fine for about 3 hours, but now .....
guess it's time to try my luck with AT&T - time to see how good their customer service is
Click to expand...
Click to collapse
Well, I'm experiencig totally same stuff here. I don't know whats really going on. I've NEVER before had such or even simialr problem.
Ive installed stock HTC ROM. And its going again.
One question. Are you using Opera Mini maybe?
kristoff_sz said:
Well, I'm experiencig totally same stuff here. I don't know whats really going on. I've NEVER before had such or even simialr problem.
Ive installed stock HTC ROM. And its going again.
One question. Are you using Opera Mini maybe?
Click to expand...
Click to collapse
no, I was just using the default browser.
I've got nothing installed on it at this point so I'm guessing it's hardware related.
Over the last couple months I had been experiencing some strange battery drainage (not related to the GPS issues). I don't know if that was a symptom or not. It just seems like the radio is going to sleep somehow - it wakes up for a little while if I sync my email, cycle the radio via comm manager, or cycle the power.
Anyone know if there is a setting somewhere that controls that? (sure would be nice if it were that simple)
The AT&T store was basically useless, all they did was give me the phone number for the warranty department (but since I'm 2 weeks past warranty, he doesn't think they'll help me), and of course offer to upgrade me to the Fuze for $375 - no thanks!
I've had the same issue (I think). I too think that it seems to happen when I have a 3G data connection active and moving back to GPRS (non 3G) seems to make it better....
I'm on a standard UK ROM and using BTMobile as a provider.
I was driving down the motorway the other day and overtook a friend. He rang me and went straight to voicemail. I then got a text to say that I had a voicemail and rang him back.
I was running TomTom Traffic at the time so would have had a data session enabled....
I think its something to do with the data session sometimes not letting a call through but can't put my finger on anything and certainly can't find an option to change any settings...
Also, even at home, I'm constantly picking up my phone to see that it "has no signal" and the exclamation mark is displayed - so calls aren't coming through - but it then connects and shows a three-bar strength signal. Don't understand why it keeps dropping out, but I get a 3G connection at the front of my house and an ordinary G connection at the back and I think that it sometimes to stay connected to the 3G connection for data even when the phone signal is very poor and it would be better dropping that and connecting at "old" GPRS speed...
Same on the train on the west coast main line out of London. I think having the 3G turned on causes the phone signal to drop out completely more than when 3G is turned off, as the phone tries to hang on to the signal of a 3G cell and doesn't successfully switch over to the next "non 3G" cell whilst in a call.
have you tried a new radio such as NIKI's?
well, AT&T warranty was even less than useless. Home phone, Internet, and Wireless all through AT&T and the best they can do is "see if they could get me a deal on a new phone" or refer me to HTC technical support. Nice customer service AT&T!!!
HTC technical support was actually trying to be helpful, once she found out I already did a hard reset, she referred me to their warranty group. They looked up the S/N and it's still under their warranty (I guess theirs is 15 months after manufacture date). Now the only problem is I have to send it in to them to see if it's covered under warranty, and of course be willing to go without my phone for 2 weeks (and pay them a yet to be determined amount if they decide it's not under warranty).
I'd like to try a different radio, but looks like there's too much for me to read up on - I need to get the device fixed, I've already lost too much time with it being messed up and me screwing with it.
Update
so this morning I was ready to throw in the towel and send the device back to HTC. At least they were willing to help me out, unlike AT&T.
I get to work, and of course the phone seems to be working (which isn't unusual, it works for a little while then craps out). Come lunch time, it's still working (now this is unusual, it must be a fluke, I'll give a couple more hours before I package it up). 4:00 and it's still working! Now I'm starting to wonder if it's got to do with the cell towers near my house (and the AT&T store since it did it for them too).
I email my buddy who lives about 1/2 mile away and also has a Tilt just to see if he's had any similar problems. He calls me back laughing. There's 5 People in his office with the exact same problem (and not all Tilts either).
So to make a short story long....... it appears to be a problem with AT&T, NOT the device (but Thank You very much AT&T for the incredible customer care you demonstrated and for trying to screw me into buying new devices for outrageous prices)
So at this point, I'm not sure if it's that AT&T has fixed the issue across the board, or if it was the "Resync the routing" that the online chat person tried last night that finally propagated across the network (I assume so that AT&T can find my phone in order to route the calls to me).
I guess we'll see if it does the same thing when I get back closer to home tonight, but I'm relieved that it appears to be fixed.
Thanks everyone for the suggestions! Now I have a little more time to read about how I can screw up my phone on my own schedule - all the practice of resetting it and reinstalling everything, and seeing how much faster it is has inspired me
Hi bbaydiver
Did Att fix your problem? I had same issue with my tilt 8925. I tried all the orginal Att rom "same problem". After couple minute, I can't receive and make call. thanks
kwong1998 said:
Hi bbaydiver
Did Att fix your problem? I had same issue with my tilt 8925. I tried all the orginal Att rom "same problem". After couple minute, I can't receive and make call. thanks
Click to expand...
Click to collapse
Have you tied asking AT$T for a new sim card ? They do wear out you know.
denco7 said:
Have you tied asking AT$T for a new sim card ? They do wear out you know.
Click to expand...
Click to collapse
I didn't tried asking AT&T for a new sim card. but I will call them to change the sim card. Does anybody know how to disable the 3G function?
Just a "me too..."
Hello everyone. I just wanted to report that I'm having the same issues...they started about a week or so ago.
I've had my AT&T Tilt for about 8 months now (it's a warranty replacement for my first tilt, bought in July...so of course, I'm out of warranty). I recently had problems receiving calls, and then I started being unable to make calls, even though my phone shows a decent signal...anywhere from 4 bars to 2 bars. When dialing, it'll say "Dialing..." for a few seconds...and then it clicks off. A soft reset will fix things temporarily, but that's it.
I'm running the stock AT&T ROM (I'll check the version number if someone thinks it'll help), and I've tried doing a hard reset AND replacing the SIM card. Same effect.
Someone please let me know if they resolved this problem. AT&T offered me an HTC Fuze...but I'm extremely wary of other phones by this manufacturer. I'm very, VERY tired of phones crapping out on me after having just spend a couple of hundred bucks on them. At this point, I'm just looking for something reliable. If someone else here has had problems with the Fuze, please let me know...not to start any fights around here, but I'm actually thinking about going with the iPhone.
Thanks.

No carrier and reboots

Need help!
My diamond searches for carrier, but can not find it. Whan i manually select the network, it shows all available, but when it select one, it sais "no signal". When I try to call, it sometimes reboots. On some roms it reboots in a loop, showing htc animation. Without a sim card it works fine. No reboots.
Phone is shure GSM/3G, and it is sim unlocked.
I set up HardSPL, I flashed different radio versions, and roms as writen here. Nothing works. Any suggestions how to make it work?
have the same problem too here man, running t mobile. have tried a whole lot of roms and radios but no luck. I have gotten rid of the restarting problem now but it just cant find a signal to my network, im about to just give up and send it back in
Some more details on the issue.
It works fine, when I plug it into the charge.
Sometimes I can call when it`s plugged into my PC USB.
Doesn`t work without any external power.
A local service center (not HTC) said, the "gsm-radio module" is broken (hardware), and they don’t have any to replace it. They may replace it, if I find the analog.
Does anyone know, which "gsm-radio module" is used in diamond, and are there any other phones (Samsung, nokia ...) with the module, that will fit in diamond?
Does the official htc service repair the phones, if there is no guarantee?
Please help me someone
ya i get a signal too when its in the charger, but still get many dropped calls. it sucks that so few people have this problem and there has yet to be a solution to it. I think im just going to send it back to htc to get it fixed as it does not seem to be a software issue.
I've also recently started having this problem. Mine seems to work fine if it's at 80%+ charge, but as soon as it drops below, it has problems connecting to the carrier.
I've emailed HTC a couple days ago, but haven't heard back from them.
EDIT: Want to add that I'm on 1.93.831.1 WWE ROM and 1.08.25.20 Radio.
I don't have the restarting problem, but I do have a "fake" reception problem where it'll show that I'm connected and have signal, but I won't be able to make or receive calls.
Bumping this thread to see if there's been any progress with this issue.
HTC STILL hasn't replied to my queries. I've since sent another one and haven't gotten a response. Their customer service really is terrible.
same problem here :/

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