hw6515 calling issue - Beetles

My friend has a hw6515, it can make a call, it can receive a call, the problem is you can't hear any calling sound when you make the call, indeed the phone you are calling is ringing, but the hw6515 can't hear anything.
the hw6515 rings when it receiving a call.
what's the problem fo the hw6515?
does the hw615 has TWO speakers?

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