Database Develop

E-Mail from HTC europe

i received this e-mail this weekend in regards to my breeze always dropping calls. it refers to a new update but only via the support centre
Good Morning,
?
The fact that your calls drops is?not normal, if it does that you should try
to Hard reset the device.
If the hard reset doesn't sort the issue you will need to send the phone to
repair.
Note: hard reset will delete all data from the device, you need to save your
personnal files and synchronize your device first.
I can confirm we have recently released a new ROM update for the Mteor.
?
Due to the complex nature of this ROM update we will not be offering this
download via our website. Instead we are offering it through our network of
repair centres.
?
From the information you have provided your local repair centre are:
?
HTC Europe Co.Ltd
Communications House
Presley Way
Crownhill
Milton Keynes
MK8 0ES
+44 (0) 1908 55 64 64
Thank you for your enquiry, Should you have any other problem, please do not hesitate to call us. Your Local number can be found at http://www.europe.htc.com/support/csbyphone.html
?
Best regards,
Lena
HTC Europe
[email protected]

does anyone know what the turn around time from being received to being sent out from HTC is?
in regards to a software update and a repair/replacement which would include any tests they'ed need to do.
thanks

HI, just try to deactivate the Umts Bandselection... means don't choose Auto .... just try GSM only....
i have Problems to when have activated the AUTO feature...
steve

i have done, thought it fixed it for a whole day aswell, however it seems to make it happen less but it still happens a few times a day

well got the phone back, they actually replaced it so got a new 1 out of the mix and the fact i bought it off ebay second hand - bonus!
the dropping of calls still occurs but it seems its the 3G orange payg sim i have. i will try and get a new one out of orange on saturday and see if that works, i know its the sim as i tried a orange 2G payg sim and it has no problems whatsoever
so its oranges fault and HTC's for not making it work correctly with the sim.
Dan

No new rom on it then? ;p

the rom had a .3 at the end of it instead of .1
the radio was the same too.

My MTeoR arrived today. I also have a "3G sim" or whatever they are.. the one that came with my Nokia N95. That same sim has worked perfectly in my E50 for the past three months, but in the MTeoR I am frequently being disconnected during calls, and even when the phone is off-call, the display changed from "3G Orange" to "No Service" quite frequently.
This is no good

wow, i know it doesn't help its nice to know its not just me breaking the phone like i seem to do to everything electrical
by the way t-mobile, vodafone sims i have work fine in 3g mode, its obviously a orange problem. i have e-mailed them again asking if its a common problem. all i can say is you do the same and maybe our collective voices will be heard.

No-one one here experienced the 3G bug then?

This is a problem where you have an apparently good 3G signal BUT you cannot make or receive calls or texts and you can't establish a data connection. There is no obvious sign that you are in this state until you try to call, text or access data.
The "solution" from T-Mobile in the UK is to force the phone "band" setting from Auto to GSM, then it works. But of course its not a solution as you lose 3G.
If you are at work with a 3 icon on your phone, just try calling it from your desk and see if you get straight to voicemail or not.
After discussions with T-Mobile they are sending me a replacement handset but if the postings in Modaco are anything to go by then I am not alone in this.
What is not clear is whether this is restricted to:
1. The T-Mobile UK network
2. The T-Mobile UK Vario III firmware
3. A combination of the above
4. A general design fault with some Kaiser's
This is being discussed in the Modaco forums but I couldn't find any mention here.

I make dozens of calls, and send around 50+ SMS a day.
No problems in the last month.
I am an Australian Kaiser owner running on the Three network.
ROM: 1.81.861.0 WWE

Hi there,
I have the same issue on T-Mobile in Germany.
What I have not been able to figure out is if the phone works again after a while or if one needs to reset (as I always do).
Regards,
Martin

I have tried soft resets and even a hard reset and it appears to be random whether it starts working again. This seems to be same experience as the Modaco users.
thinksmart said:
Hi there,
I have the same issue on T-Mobile in Germany.
What I have not been able to figure out is if the phone works again after a while or if one needs to reset (as I always do).
Regards,
Martin
Click to expand...
Click to collapse

mbriody said:
This is a problem where you have an apparently good 3G signal BUT you cannot make or receive calls or texts and you can't establish a data connection. There is no obvious sign that you are in this state until you try to call, text or access data.
What is not clear is whether this is restricted to:
1. The T-Mobile UK network
2. The T-Mobile UK Vario III firmware
3. A combination of the above
4. A general design fault with some Kaiser's
Click to expand...
Click to collapse
Well, I worked for T-Mobile UK recently and had the very same issue on my Vario II, even whilst at work where there was a large mast and the 3G coverage was the strongest in the country.
on further investigation, everyone else in the area had the same issue. sometimes it would work ok, a lot of the time i had to manually set to 2G just to be able to use the phone functions.
in T-Mob we could check the strength of various 2 & 3G signals by postcode, and the signal in the area was very strong, with no outstanding work issues or problems (according to our system)
was never able to figure out why this was happening, and nobody was able to answer the questions.
so -
seems to be T-Mob UK (perhaps just in various areas at various times), and is not limited to your Kaiser / Vario, so at least you can relax cos it's not a faulty phone

Thanks for the very useful post. Unfortunately that doesn't give us a solution. If this cannot be fixed then T-Mobile is useless for me.
Dr J said:
was never able to figure out why this was happening, and nobody was able to answer the questions.
so -
seems to be T-Mob UK (perhaps just in various areas at various times), and is not limited to your Kaiser / Vario, so at least you can relax cos it's not a faulty phone
Click to expand...
Click to collapse

i've been experiencing the same - no data access when using 3g (whilst showing 2 bars) but connecting fine using gsm.
can anyone point me in the direction of a replacement comm manager with the same icons as the default kaiser but with a 3g switch in the vacant slot ?
i've been looking at a few replacement comm managers but can't seem to find what i'm looking for ...

This is NOT a problem with your Kaiser, replacing your phone will not make a difference. It is problem with your provider's tower hard/software. Strange that T-Mobile has not told you this when you contacted them about it.
T-Mobile in the Netherlands does not have this problem, but the KPN network does. KPN is however in the process of replacing the faulty hardware (or maybe they are already done now, even) and suddenly the problem disappears

Found the solution!!
Hello,
I had the same problem untill one day I inserted my sim card in another phone (a very old nokia - as basic as it gets).
For some reason that I don't know, when I put the sim card back in the TyTN II it was working and keeps on working.
This has happened over a month ago, and I now don't hv a problem.
Try to do the same, see if it works for You
Regards
XTP

Nope, I already tried the SIM in another phone (an SE W880i) and it was okay. I put it back in the Vario III and it still didn't work.
I also tried soft and hard resets.
xtp73 said:
Hello,
I had the same problem untill one day I inserted my sim card in another phone (a very old nokia - as basic as it gets).
For some reason that I don't know, when I put the sim card back in the TyTN II it was working and keeps on working.
This has happened over a month ago, and I now don't hv a problem.
Try to do the same, see if it works for You
Regards
XTP
Click to expand...
Click to collapse

i can confirm that this didn't work for me either. :-(
worth a try though ...

I had this with a Hermes on Orange UK a year ago. They admitted that the local cell was faulty and was being fixed and asked me to go to GSM for a week. After a week I switched back and it was fine.
Am now using a Kaiser (O Tytn2) in same location and its fine.

well i know ive been having problems sending mms whenever im on the 3g network, but as soon as i switch to gsm then the mms sends fine!

Chainfire said:
This is NOT a problem with your Kaiser, replacing your phone will not make a difference. It is problem with your provider's tower hard/software. Strange that T-Mobile has not told you this when you contacted them about it.
T-Mobile in the Netherlands does not have this problem, but the KPN network does. KPN is however in the process of replacing the faulty hardware (or maybe they are already done now, even) and suddenly the problem disappears
Click to expand...
Click to collapse
This is correct, the problem is indeed not your Tytn II. I've called with a dutch provider (Telfort) which makes use of the KPN network. And it is technically not possible. So we must wait till the provider makes sure this is possible.
I also was surprised that they never told me this in advance. Actually they didn't knew it was an problem till I called them.

Er, exactly what "is not possible"?
3G to 2G switching works fine on my other phone (an HSDPA-enabled Nokia 6120 Classic, on the same network).
So how can this not be handset related? I can see how it could be a combination of the phone and the network but if other handsets can cope then it must be related to the handset in some way.
Incidentally I am now using my replacement Vario III and so far so good but its early days yet.
mlh01 said:
This is correct, the problem is indeed not your Tytn II. I've called with a dutch provider (Telfort) which makes use of the KPN network. And it is technically not possible. So we must wait till the provider makes sure this is possible.
I also was surprised that they never told me this in advance. Actually they didn't knew it was an problem till I called them.
Click to expand...
Click to collapse

which ROM versions are experiencing this problem?

I get this in the UK on a Tuesday at around 16:00 and then all is ok after 17:00. If I turn off HSDPA then this does not happen at all.
My view is the T-Mobile network. Being as I know when it happens its not a problem but I think they have time slots for software upgrades etc to the HSDPA side of things and this is when your phone goes into a GSM lockout.
If I keep the phone on 2g then it never happens .
This also happened on my N95 on the same day at the same time also , so i would guess its a network thing

I had this occur again this morning, on the new handset. I tried to call home with a full set of bars and the phone in 3G - the call wouldn't go through.
Switched to 2G, call goes through.
The problem is that when you are in this mode there is no way to tell, without trying to make a call. Your phone is effectively useless as no-one can call or text you and you can't call out. You are blissfully unaware.
This is not an acceptable situation.
wardy said:
I get this in the UK on a Tuesday at around 16:00 and then all is ok after 17:00. If I turn off HSDPA then this does not happen at all.
My view is the T-Mobile network. Being as I know when it happens its not a problem but I think they have time slots for software upgrades etc to the HSDPA side of things and this is when your phone goes into a GSM lockout.
If I keep the phone on 2g then it never happens .
This also happened on my N95 on the same day at the same time also , so i would guess its a network thing
Click to expand...
Click to collapse

I have suddenly started to experience this problem on T-Mobile UK, starting last night. It finds a 3G network, but I cannot receive or send calls or SMS. If the network drops to 2G, I can generally receive texts, but it's only if I lower my band to GSM only that I can make or receive calls, or use data.
T-Mobile are generally crappy in my area anyway, my phone is forever flipping between 2 and 3G. Can anyone confirm what 3's coverage is like in south london (stockwell area if possible) and what sort of data/call packages you can get sim-only, as I fear that they may not work out as cheap as T-mobile's.

incidentally, I don't think it's an MDA vario problem as I'm running the TyTn II.

Just before I lob my Kaiser in for an N95....

Please bare with me while I whine on for a bit....
I'm on t-mobile. I've got a Kaiser (not a t-movile Vario). Can someone tell me how I can tell I'm using the HSDPA t-mobile network? Is there an "H" icon that shows itself on the status line? All I get is the 3G icon (I'm based in London... well, within the M25 anyhow)
Now.... I've also been told that to get my Kaiser to use T-Mobile's mobile TV service I need to swap out the original browser.dll for one that tricks T-mobiles web site into thinking I'm using a Nokia N95...... (dont laugh, I have a suspician I'm having my leg pulled too).... and it's apparently on this website somewhere.... and yes, I've looked but cant find it.
So, if all this dosent work, anyone want a nearly new Kaiser, cheap? or wanna swap for a Sim free N95 8GB?

Hi there
I have a Kaiser (actually a HTC Tytn II) on TMobile and the 3G icon changes into a H when there is activity on the connection - it stays 3G until you upload or download.
TMobile have recently stopped HSDPA usage with the lowest price Web n Walk, you now only get it on the more expensive options. Does this include you?
As for the TMobiles TV service, sorry I can't help you there.

I've got the £7.50 web&walk. When you say upload/download does that include just pain old viewing of webpages?

See if 'Settings' 'Connections' 'HSDPA' is checked?

you dont need to do anything to a vario 3 to watch the tv mine works fine. so id assume a kaiser would also

delmonti said:
I've got the £7.50 web&walk. When you say upload/download does that include just pain old viewing of webpages?
Click to expand...
Click to collapse
I think the reason you`re not getting it is because you are on the lowest priced Web n walk, you have to be on Web n Walk Plus, or Web n Walk Max. This was only brought in by TMobile in the last month or so.
..and yes it includes any web viewing/email etc.

Have you called T-Mobile? You might be on the right tariff, but I've heard people say they've called T-Mobile and had it switched on, much like international roaming.
It might be worth giving them a quick ring?

thats what I thought too, but there's obviously something different. I have come across some registry tweeks that apparently work.... but not on my Kaiser.
I'm onto T-mobile right now, they say HSDPA isnt available on my price plan (as I originally had a Nokia N73 which dosent have HSDPA).
I'm on hold waiting to see if they can tweek it so I can use HSDPA on the Kaiser..... fingers crossed!

I have read that they will sometimes activate it even if you are not on the appropriate tariff, it depends if you get a helpful TMobile Customer Service person.
Good luck

As far as I'm aware, HSDPA is part of the web n walk packages, and should be included in anything other than the cheapest option.

In reference to your T-Mo TV problem:
I don't know if this will help you, but with the Tilt on AT&T, you have to change a registry value when you flash a rom other than an AT&T rom for AT&T to recognize the device as a Tilt. Maybe you need to switch your registry so that T-Mo's servers recognize it as a Vario III and not a Kaiser or TyTN II.

now i work for Orange retail but actually have a t-mobile contract! lol (much better data plan!) now im actually on the lowest web n walk package and when i recieved my vario III in early november i questioned a friend of mine that works for t-mobile...he said it doesnt matter what package your on you just need to phone up to get HSDPA activated! ive done this and can clarify it works fine...

Im on Tmobile and have HSDPA working fine on mine, as for T-Mo TV use a Slingbox instead more choice and better value.

Network Problem [uk-orange]

Hello !
I got my Kaiser and from about two days got sometimes problem whit connect to network and to see sim card , its orange network. I put in that simcard to n95 and works exellent but not on kaiser ;/ Need i to change radio ?!
In my room nokia got full network but htc only one point ;/ first days when i got that pda everything was ok .... please help.
(soory for my english..)
Details:
R 1.27.12.29
G 22.45.88.07H
D 1.81.00.00

Heello again!
anybody now what happend whit my pda ? i dont now if i should give back kaiser to orange branch or try play whit radio but i think radio is new version so i really dont now what to do ;/

I'm not sure what is causing this but I would recommend replacing it if that is an option. For it to suddenly not get reception suggests to me a device fault, rather than reception issues.
If you are within the returns period, take it back for a new one. If not, then it might be worth flashing a new radio.
I found 1.27.12.32 and 15.32 work quite well with Orange.

Have you tried switching to GPRS rather than 3G to see if that makes a difference

fisha21 said:
For it to suddenly not get reception suggests to me a device fault, rather than reception issues.
.
Click to expand...
Click to collapse
So how do you work that one out?
does that mean that local cell is impervious to failure?

T-mobile has been having a lot of problems recently too and the call centre staff are not much use, i havent been able to make or receive phone calls for over a week (i have to dial and 15times before i can get through to anyone) and use my HSDPA properly it keeps cutting on and off, soo annoying!

So better way is give back to get new one , if that happend again i'll possible put in new radio se how is running. My N95 work's well in same place and got avalible 3G :/.
See what orange says.

Hello !
Problem Fixed By assistant from orange shop
3G And 3,5G don't work propertly in my Town in UK.
What Man in Orange shop did is only changed in Band Settings NETWORK TYPE : AUTO to *ONLY GSM*.
He said that some of phones has problem whit auto search proper network type.
Ex. N95 working well whit automatic selection but not my kaiser , sometimes tytn is lost and fully disconnect from network when trying swich to 3G mode.
Now My Tytn is working well but if i whant too use video konference i must swich manualy network Type to AUTO or WCDMA.
So i think my version of kaiser got a bug somewere but im thinking if that is on Radio or on Rom ?
Thanks.

mine is the same, at home I dont get a good enough 3G signal to make or receive calls, so have it on GSM, then if I want to use video calls or www switch it over. hence the reason I suggested it earlier on

Registering Diamond on 2G Networks - problem

Hi all,
I got my diamond in London (through Orange UK) , unlocked it , did hardspl, changed the radio to 05 and have now come to holidays in a country (Iran) whose network is 2G.
When I put the local SIM Card in Diamond , it recognizes the various networks and asks me to choose one and register. But as soon as I hit register, it tries to register for ages and finally fails to do so.
Is there anyway I can get over this problem and use the Diamond in Iran?
I also have my Hermes and Kaiser with me and they both work fine with the 2G network here in Iran.
Any help is highly appreciated.
Bardia

just wanted to add the both my Kaiser and Hermes are also from Orange UK (but i've flashed hundreds of custom roms on them).
the Diamond, however, is still on the original rom. It might sound very stupid, but could it be because of the rom? i mean is it possible that by flashing a custom rom the device is able to register on a 2G network?
any idea ?