Can not get update from HTC support? anyone have this prob? - Touch Diamond, MDA Compact IV General

Hi guys. Just upgraded from an original Touch to a Diamond. Before I start setting it up, I went to HTC's site to get the latest updates.
I love cusotmizing my device with themes, pic etc, but I am not into flashing cooked roms (yet).
HTC has 2 rom upgrades on their site. One from like July last year and one from Jan of this year.
When I enter my S/N it says my device does not support this rom???
I have a Diamond P3700
The current rom is Rom Base 1.93.422.4 Dated July 18th 2008
Radio 1.09.25.23
Am, I missing something? Was the January 09 update not for some Diamonds?
I know when you flash its like a hard reset, so I want to have the latest official rom on my device before I start putting in all my info.
Anyone have this issue???
thanks!

Mike,
if you got your device from a mobile operator or have a "branded" phone (T-Mobile, Vodafone, Verizon, Orange, whatever), you'll probably have no access to updates from the HTC website. Operators make some changes to the ROM (themes, settings, applications) so they reserve the right to select which updates they make available to their customers. (Booooo.)
In that case, the only thing you can do is ask your operator (visit their website) if there are any updates available.
You'll have unrestricted access to HTC's updates only if you have a "free" device.
N.

FYI : Bell is currently working on a ROM version with HTC guys. It should be out somewhere during this year. (I hope so, because the ROM Bell gives is really retarded)

I have a unbranded unlocked phone and have the same problem. Support replied that the 2.03 ROM is not yet available for Eastern Europe phones (my case by the looks of it). No info on release date for us though.

There is a new Touch Diamond ROM posting in HTC website here:
http://www.htc.com/www/SupportViewNews.aspx?dl_id=483&news_id=68
You may input your serial number to see whether this new ROM suitable for your device or not.

Same here
I've tried to download the new ROM but get a out of service message. Someone must have this ROM and can give access to it?
Thanks

upgrading ROM
my experience with upgarding via HTC website.
i have a HTC Artemis + HTC Touch Diamond, both came with English WM OS.
Bought both in mainland China though they both imported, Artemis via Taiwan, and Touch Diamond via HK.
when i tried to obtain latest ROM via HTC HK website last week of Feb 2009, basically i could only download the RUU 2.03 CHT_CHS ROM. i was not allowed to download the English language version of the ROM. Here's HTC explanation.
The two phones were shipped via the original HTC agents in both countries with HTC CHT (Traditional Chinese) ROM's. Even though i bought both phones in mainland China with English ROM's. (Obviously the store or a supplier on the mainland had flashed the English HK ROM's).
Basically HTC's view is that flashing the ROM's with any other ROM outside what it shipped with OEM voids the warranty (if one is not careful, one can also brick the phone too!) LOL
Interestingly this means that my new phones were void of warranty initially anyway the day i bought them, since i bought them from the dealer with English version ROM (official HK English ROM), though both phones were meant to be CHT ROM's. If i sent either phone back to their respective HTC service depts. artemis to Taiwan or Touch Diamond to HK, i would have been out of luck claiming warranty!
(anyway i got my hands on the official HK/Taiwan English ROM's and flashed my phones myself... HTC have been a fat lot of use over any technical support issues i have contacted them about in the past).
Note that not all ROM's are the same, service providers and manufacturers can decide what is and what isn't included in their respective ROM, which consequently locks the phone to that ROM and any future updates. Even though one may think they are buying an unlocked phone, with no restrictions etc. how certain can you be of how it was shipped ex-factory, or the route that the phone took before arriving in store?
OP, it sounds to me as though you have a phone that had been altered somehow before you bought it, and is not supported for the upgrade ROM you want. The same situation that applies in my case.
One way to check is try downloading all the different ROM's there are on all the different HTC region/country websites using your serial number... sooner or later you will find the right ROM even you may not want it, but at least you will know the status of how your phone was setup ex factory... because if the ROM was changed somewhere between ex-factory and the store without HTC's okay then your phone is void of warranty (unless you flash it back to OEM).

sinned69 is right, you can't just go to any HTC site and download a ROM, your serial number matches a certain region and you must go to that HTC region site, from there you will be able to download the ROM. Where (which country) did you buy the phone, or do you know where it came from? If you know this information, then just go to that HTC region site.

SayKyo said:
I have a unbranded unlocked phone and have the same problem. Support replied that the 2.03 ROM is not yet available for Eastern Europe phones (my case by the looks of it). No info on release date for us though.
Click to expand...
Click to collapse
By the end of January, I called HTC hotline. They said they'll upload East EU version next week. It's March and I can't download anything. How do you think, isn't it time to remind HTC has to release a East EU rom?

No luck-
I tried downloading the newest HTC update from Feb 09-- still says your device is not supported.
I downloaded the file using a provided serial in another thread for the WWE version.
Can I use this file to flash my rom????
My diamond is an UNBRANDED and UNLOCKED version.
It's a 1.93.422.4 WWE currently...
Any idea if this will work ok for me?????

HTC Diamond in South Africa
Although I am a member of the HTC europe club, I do not have access to the 2.03 Jan release ROM at this stage.
The reason for this is that the SA agents have still not had the ROM approved by our Network Operators, so the HTC Club site continues to post the old Rom.
Once the approval is given, HTC will post the new ROM for us to upgrade.
HTC uses the serial numbers to control who gets what ROM upgrades.
Our phones are HTC branded and not network locked. It is illegal for networks to lock phones in SA.

Related

WWE_1.23.405.2_103_6275_1.38.00.11_108_GPS is NOT an Official Europe release

after upgrad to WWE_1.23.405.2_103_6275_1.38.00.11_108_GPS i have having problem with my GPS FIX.
i have tryed everythibg.
SR, HR ... Enything!
still, no luck.
i contact HTC via Mail:
"
Problem_Description: after ROM update, WWE_1.23.405.2_103_6275_1.38.00.11_108_GPS, i can't get a FIX from the Sat's.
the Navigate software "see"the sat's but can't get any FIX.
i did try SoftReset, HardReset.
what can i do ?
Best Regards.
"
and i got an Official HTC Feedback...
"
Good Afternoon,
As HTC Europe have not released an official ROM update for the HTC P3600 we cannot assist you with this matter.
Best regards,
HTC Europe
"
FYI
ArieBK
ariebk said:
after upgrad to WWE_1.23.405.2_103_6275_1.38.00.11_108_GPS i have having problem with my GPS FIX.
i have tryed everythibg.
SR, HR ... Enything!
still, no luck.
i contact HTC via Mail:
"
Problem_Description: after ROM update, WWE_1.23.405.2_103_6275_1.38.00.11_108_GPS, i can't get a FIX from the Sat's.
the Navigate software "see"the sat's but can't get any FIX.
i did try SoftReset, HardReset.
what can i do ?
Best Regards.
"
and i got an Official HTC Feedback...
"
Good Afternoon,
As HTC Europe have not released an official ROM update for the HTC P3600 we cannot assist you with this matter.
Best regards,
HTC Europe
"
FYI
ArieBK
Click to expand...
Click to collapse
LOL and PLONK.......
LOL
I also thought it was an official relase
Anyway my gps works like a charm!
From ACE Hellas the OFFICIAL HTC representative here in Greece i learned that on the 2nd of April we will be able to download the OFFICIAL GPS ENABLED rom from their site, the rom is ROM: 1.23.405.2
Radio: 1.38.00.11
ExtROM: 1.23.405.103
Ελληνικά: 3.3.0
The last bit is the greek customisation,if you see any difference between this and the Belgian rom please let me know because i can't.
By the way which GPS program are you using?
The ROM is officially supported by the importer of HTC devices in the Benelux (Dangaard) and also in the other countries that this importer operates.
They got the rom from HTC as they don't make them theirselves.
Maybe HTC wants you to believe it's not official, but this is not a test rom, it's really an official rom.
Until HTC upgrade their website to allow downloading of firmware, I'm guessing this is as official as we're going to get.
1. If it is a non official one... I do not think that we can install it without super CID ?
2. I do not expect that HTC will make 3 French ROMS or more (Belgian, French, Swiss...)
waiting for official release
http://www.pocketdevice.it/News/2007/htc-P3600-con-modulo-GPS-integ/
sp1der said:
waiting for official release
http://www.pocketdevice.it/News/2007/htc-P3600-con-modulo-GPS-integ/
Click to expand...
Click to collapse
No, waiting just for Dangaard italian release (better than nothing...).
Maybe HTC is about to wonder us with a WM6 upgrade?
ariebk said:
after upgrad to WWE_1.23.405.2_103_6275_1.38.00.11_108_GPS i have having problem with my GPS FIX.
i have tryed everythibg.
SR, HR ... Enything!
still, no luck.
i contact HTC via Mail:
"
Problem_Description: after ROM update, WWE_1.23.405.2_103_6275_1.38.00.11_108_GPS, i can't get a FIX from the Sat's.
the Navigate software "see"the sat's but can't get any FIX.
i did try SoftReset, HardReset.
what can i do ?
Best Regards.
"
and i got an Official HTC Feedback...
"
Good Afternoon,
As HTC Europe have not released an official ROM update for the HTC P3600 we cannot assist you with this matter.
Best regards,
HTC Europe
"
FYI
ArieBK
Click to expand...
Click to collapse
The part of that letter you should concentrate on is "have not released". That doesn't mean that it isn't an HTC made official ROM. It is quite official to the region in Belgium and was released by their provider...which isn't HTC, but the ROM is made by HTC and given by them to the provider in Belgium. HTC is not going to admit that there is a new ROM available elsewhere until they offer it on their own web site because people would throw a fit when they would be unable to download it. This thread title is very misleading, the rom is not "home cooked". You should spend some time trouble shooting your device setup, the problems that you are experiencing is not the fault of the rom.
Matterhorn said:
The part of that letter you should concentrate on is "have not released". That doesn't mean that it isn't an HTC made official ROM. It is quite official to the region in Belgium and was released by their provider...which isn't HTC, but the ROM is made by HTC and given by them to the provider in Belgium. HTC is not going to admit that there is a new ROM available elsewhere until they offer it on their own web site because people would throw a fit when they would be unable to download it. This thread title is very misleading, the rom is not "home cooked". You should spend some time trouble shooting your device setup, the problems that you are experiencing is not the fault of the rom.
Click to expand...
Click to collapse
I agree 100%.
sammis said:
I agree 100%.
Click to expand...
Click to collapse
Me too....
The ROM is only official in the countries where HTC has released it. But they won't make a WWE ROM for each country so this will be released in every country
KaYs3r said:
Me too....
The ROM is only official in the countries where HTC has released it. But they won't make a WWE ROM for each country so this will be released in every country
Click to expand...
Click to collapse
So do I.
If you check the HTC-europe web site, they say " there are not ANY upgrade to ANY of our products...." HTC will not admit they made them for whatever the legal/technical reasons they may have....

Need Help!

Guys I am new on this forum and it's great
But i need some help, i have bought my Touch Diamond in Switzerland where i live, but when i login HTC e-club i still see that the newest rom is the one i had when i bought the phone, and that's 1.35.408.4 ITA.
Is there any way i can update my phone to the lastest ROM, and if yes wich one is it, and how do i have to update my phone?
Thank you very much guys
If the downloadable rom at the HTC website is the same as the one in your phone, what makes you think there's a newer official rom? There's a lot of rom's being cooked here, but those are not official. And perhaps in Hong Kong there's a newer version, and if that one works fine I'm sure they will make a Swiss or Italian rom of it. Unless you can read Chinese on your Diamond
ok i know that im a noob, but could you please tell me how to check the version on the e-club site of the rom? i dont know how to check it thx
We all have to start some day
I'm not aware yet of how to check it, the only way I've figured out is by the filename it's downloading. It gives you several numbers eg. RUU_Diamond_HTC_Europe_1.37.401.3_Radio_Signed_Diamond_52.26a.25.09_1.00.25.03_Ship.exe . 1.37.401.3 = ROM, 1.00.25.03 = Radio.. 52.26a.25.09 = Protocol. Then you can still decide to cancel or continue downloading.

Official O2 Germany ROM Version 1.37.207.3

O2 Germany today released a "new" ROM version for their diamond:
Version 1.37.207.3
I guess there's nothing new or fancy in there since even newer stock ROMs have been seen before - but I'll give it a shot and keep you updated about the versions of the specific components once I updated my Diamond...
O2 Germany official Diamond ROM
Cheers,
Alex
Great - DO NOT INSTALL THIS ROM! Custom weather cities don't work properly anymore... They ship an even older version of Manila...
I guess it's time to get into installing cooked ROMs now... But at least there's now an official image that I can use for warranty reasons.
No new Radio or SPL as well.
While I must revoke my statement about the custom cities (they do work, my mistake) this ROM still is not worth the upgrade...
I just called O2 and they told me there are almost no changes done in this rom and recommended me not to upgrade.

Official HTC ROM

I want to install the latest official HTC ROM on my trinity, but the download is no longer available for me on the HTC e-club site.
I'm keen to keep to an official ROM and, even though I know that 6.x is cool - I want to stick to what's official and legal.
Does anyone know where I can download the latest official rom?
no-one got any idea?
Here's my HTC WM5 version, as far as i can recall it is the genuine HTC one with GPS enabled.
ADrive
Just to confirm that HTC released a very leagal and offical Windows Mobile 6.0 ROM & it is still available for download from the HTC web site.
Look for "D810 / HTC P3600i WM6 GPS Enabled ROM code" for your area/network, relelased october 2007 (version 3.00.707.XX where xx = localised release per phone network).
I've just logged into the Australia HTC web site & can see these roms & the links do work.
Unfortunately without the serial number of an AU issued Trinity i can't get to the downloads. My UK issued one "doesn't exist". And to make it even more annoying the new ROMs are not on the european site.

Dutch Vodafone ROM

Is there a dutch stock ROM for Vodafone? I want to send it back for repairs but I can't find the stock RUU...
Please help, I will donate to the one with the working solution!
Roms HTC Legend Branded and unbranded versions (HTC, Vodafone, Bell Mobility, Fastweb, etc.)
http://shipped-roms.com/shipped/Legend/
U: shipped P: shipped
Greetings.
Well..none of the ROMS are made for my Legend..
Thanks for the link though
in this site are all roms for all htc legends, you must do Goldcard and execute RUU.exe in Fastboot usb mode, if you have another version you can "downgrade" version and install one these, and update to your versión later.
The rom you are looking for is probably here on this site, but Vodafone does not derive exclusively roms for a site, it is normal that one of them is the same as looking, for example, I am Spanish and the version that comes to our legends are the same RUU.Vodafone the UK version ... 1.32 ..., which also serves to Germany and noticed that also comes the Dutch language. Get off that version and try installing it, I'm pretty sure it is seeking, in this version then you can upgrade to a superior such as the Vodafone version 2.05.
I guess you know that you can install a lower version which is due to perform the method of "Downgrade" check this forum post about "Downgrade Legend" to install one of these versions if your version is more current than trying install, for example if you have version 2.05 Vodafone ... " have to do what I tell you to install the "RUU 1.32 Vodafone UK" Of course, once you install this version you can upgrade via OTA to "Vodafone 2.05"
As I say, I have personally seen the UK version 1.32 ... is the same for Spain, Ducht, Deutchland, too.

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