HotFix: PCCW network fix - Touch Diamond2, Pure Q&A, Help & Troubleshooting

Hotfix for resolving can't dial out but can receive calls through the PCCW network for HTC Touch Diamond2. If you can't dial out but can receive calls through the PCCW network when roaming in HK, please download this hotfix to solve the problem.
More information can be found here:
http://www.htc.com/nl/SupportDownload.aspx?p_id=249&cat=0&dl_id=568

Hello,
when you look inside the RUU its may be an Radio Update
The RUU Check the rom version : 1.40.832.1
@++++

Related

[Q] G1 not registering on any network

Hi,
I have a G1 which I bought in US and got it unlocked by T-Mobile before I moved to India. All functionalities of the phone works fine, except it is not registering on any network. It is able to find all the available networks, but it is not registering. I know that the sim card is fine as the same sim card works on a different phone that I have.
When I try to select the network using "Select automatically" option or by selecting my home network on found network list, I get the message "Unable to connect to this network at this time. Please try again later."
Could you please help me in getting this issue resolved. The following are the details of my phone:
Model Number: HTC Dream
Android version: 2.2.1
Baseband version: 2.22.23.02
Kernel version: 2.6.35.9-cyanogenmod
Mod version: CyanogenMod-6.1.0-DS
Build number: FRG83
I see the following status:
My phone number: unknown
Network: unknown
Service state: Out of service
Roaming: Not roaming
Mobile network state: Disconnected
I have also attached the results of logcat -b radio > radio.txt with this thread.
This phone was working fine in India with stock android V1.6. The issue started only after I started to root it by downgrading to V1.5. May be I am not correct with this finding.
Thanks in advance.
Regards,
Ram.
Did you find a solution to that problem? I have the same problem except I was still on 1.6 when my G1 stopped working.

unlocked HTC Desire C no signal but Data working

Hi everyone,
I have a desire C which was originally on the 3 mobile network, I unlocked it successfully to work with other sim cards and was using it on Orange for a few months.
I have also rooted the phone following the original nameless thread & installed the nameless ROM onto it. This works fine with the ORIGINAL 3 mobile sim card but not with any other sim card. AlI get is no service showing. I cannot make or receive calls, however data works fine (with or without wifi).
I have tried the following:
turning airplane mode on and off, also usin the *#*#4636#*#* (or whatever it is!) thing to get to the test menu and turn off radio and back on again.
Wiping to factory reset
Re-installing the rom from the phones recovery "install zip from SDcard" menu, - also installed the revolution 5en5e rom
IMEI Shows the original IMEI from the phone
If I go to my available networks list it shows me the EE (orange) network, o2 Network, Vodafone network & 3 Mobile network, but no matter which one I select it says your sim card does not allow connection to this network.
I've also tried to change the way it connects from auto to manual and vice versa, but each time it says unable to connect to this network at this time, please try again later.
I just cannot get it to give me signal unless its on the orignal sim & i'm sure the signal is worse than the stock rom.
I'm assuming it's a radio issue?? only assuming as I would have though I would have the error of invalid sim/network locked etc, but I don't know enough about it really.
So currently the phone sits with the following installed:
Android Version:
4.0.3
HTC Sense Version:
4.0
Software number:
ReVoluTion 5en5e Edition v1.0
HTC SDK API Level:
4.2.1
HTC Extension Version:
HTCExtension_403_1_GA_9
Kernal Version:
3.0.16-g51cada9
[email protected] #1
PREEMPT
Baseband Version:
10.11.98.09P_1.06.98.13M2
Build number:
2.00.401.2CL128321 release-keys
Browser Version:
WebKit/534.30
I hope someone can help & if you need more information please let me know!
Kind Regards,
Lee
Try unlocking your SIM again, but while on the new Rom?
Make them boys go loco!
Hi,
I don't get the option to unlock the phone as it accepts the sim, just gives me no signal. Before I unlocked the phone it used to say something along the lines of sim card not accepted, you then had the option to put the codes in to release it from its carrier.
regards,
lee
I had the same problem with my SIM card. Phone is unlocked but one day I see that I don't have any network signal.
So I snoop around trying my friends' SIM cards on my phone and they work.
Went to the office nearby and told them what happened. They said its a malfunctioning SIM card and change it for free.
Now i didn't notice whether I have data traffic working but it resolved my signal problem. Hope this helps.
I've tried 3 different sims on organge and o2 and have the same issue
I've called three mobile (original carrier) and they advise that there is no barring or anything on my profile.
I think I will try to reflash to factory and try again.....I cant think of any other way.
Lee
leeroy1982 said:
I've tried 3 different sims on organge and o2 and have the same issue
I've called three mobile (original carrier) and they advise that there is no barring or anything on my profile.
I think I will try to reflash to factory and try again.....I cant think of any other way.
Lee
Click to expand...
Click to collapse
Flashed boot.img & installed the "untouched__rom_v2.0eu_dcplx1" from this site and it does the same thing!
Does anyone know what else i can do?? or have a three mobile rom I can try?
Lee
Ok, managed to speak with three Tech support again, turns out my profile is not ok.
My phones imei has been blocked by........wait for it.........o2!!!!!
they are speaking with the fraud team and will hear back this week. How bizarre.
I don't understand how another network can block my imei from being on other networks apart from the original one? if it's blocked it's blocked surely....
ah well, will wait for the call back and post up with the outcome.
Lee
Spoke to three today who advise the phone is not blacklisted like they originally stated as they have spoken with O2.
They say there is nothing on my profile to block it and it should work.
I don't know where to go on this now.
Can anyone help please?
Lee

[Q] Can I update network settings when rooted?

I'm rooted (S-on) running Viper Rom. I am having network connectivity issues, cant make phone calls or browse web. I called Sprint and they recommend doing ##72786# to update my network settings.
Can I do this while rooted?
jdefran said:
I'm rooted (S-on) running Viper Rom. I am having network connectivity issues, cant make phone calls or browse web. I called Sprint and they recommend doing ##72786# to update my network settings.
Can I do this while rooted?
Click to expand...
Click to collapse
To help others in the future, you can dial ##72786# when rooted, it just essentially 're-actives' your device on the network. This also fixed my connectivity issues.

no more GSM signal

Hi all,
i have stock JB rom with Mentor's rom and it worked great but no now
i have tested official cm 10.2.1 with the patch for GSM but no signal
reverted back to stock but still no signal
i seems the phone has sim problem cause my sim in another phone work fine
i have sucessed to make the phone work but i am on EDGE only never HSDPA
no more gsm
magikstar said:
i have sucessed to make the phone work but i am on EDGE only never HSDPA
Click to expand...
Click to collapse
Hello,
Did you got it working ?
Many people in Austria have since mid of July problems with the Droid 4 GSM.
I used the Original JB ROM with Mentor, but since mid of July it didnt found any GSM signal anymore.
Now I have installed CM11, GSM and Internet works,
but the GSM works only with 2G and the Internet only with EDGE mode anymore.
Did you found maybe already a solution to get it fully working again ?
We cant find any solution...if you know something, let me know please.
regards
I can try to helping you but you should answer to these questions:
Did you do some change before to not having anymore gsm signal?
What is your stock rom version?
With the original stock rom without any modification what is the situation?
Could you try the original stock rom without my gsm rom but with my latest gsm patch?
lzmichael said:
Hello,
Did you got it working ?
Many people in Austria have since mid of July problems with the Droid 4 GSM.
I used the Original JB ROM with Mentor, but since mid of July it didnt found any GSM signal anymore.
Now I have installed CM11, GSM and Internet works,
but the GSM works only with 2G and the Internet only with EDGE mode anymore.
Did you found maybe already a solution to get it fully working again ?
We cant find any solution...if you know something, let me know please.
regards
Click to expand...
Click to collapse
i have entirely reflash stock rom via fastboot all the .img and then mentor's rom and it work,i have H signal back
lzmichael said:
Hello,
Did you got it working ?
Many people in Austria have since mid of July problems with the Droid 4 GSM.
I used the Original JB ROM with Mentor, but since mid of July it didnt found any GSM signal anymore.
Now I have installed CM11, GSM and Internet works,
but the GSM works only with 2G and the Internet only with EDGE mode anymore.
Did you found maybe already a solution to get it fully working again ?
We cant find any solution...if you know something, let me know please.
regards
Click to expand...
Click to collapse
I'm in Austria too (provider yesss) and i'm facing the same issue. I already did an full wipe, went back to stock, rooted, installed safestrap again und finally slimkat 7.0 with the gsm patch. Still i just get an edge connection but whenever the droid tries to connect to umts, the signal gets lost totally (no service).
magikstar said:
i have entirely reflash stock rom via fastboot all the .img and then mentor's rom and it work,i have H signal back
Click to expand...
Click to collapse
@Mentor.37
i did not any changes - it didnt worked anymore from one minute to the other
i used the Original JB ROM with the Mentor ROM (i cant remember the exactly ROM Version, but it was the official Stock from Verizon/Motorola)
With the original Stock ROM i dont get any connection (no telephony and no internet) - also not any 2G connection...
With the Original Stock ROM and Mentor ROM its the same....no connection (no telephony and no internet).
I flashed CM11 and there i got a connection, but the connection is only 2G (telephony and the internet works only with 2G mode) - no 3G mode.
I also flashed the "Original Motorola Image" back, but there i didnt got also any connection
I used some "Moto XT894 Utility" which i found here in the forum - but always the same - no connection. The "Moto XT894 Utility" contained the Original JB ROM.
@magikstar which Tool you exactly used for flashing back the Original Image ? Can you send me maybe the download links ?
Maybe you have used another tool for flashing back than i.
As Provider i use: A1 (Telekom Austria)
many other people in Austria have the same problem....
@lzmichael
My provider is YESS!!, which belongs to A1 and therefore I'm in the A1 network too. Seems like an A1 issue, because a friend of mine (he has a droid4 too) has Drei, and does not have a problem with 3G.
lzmichael said:
@Mentor.37
i did not any changes - it didnt worked anymore from one minute to the other
i used the Original JB ROM with the Mentor ROM (i cant remember the exactly ROM Version, but it was the official Stock from Verizon/Motorola)
With the original Stock ROM i dont get any connection (no telephony and no internet) - also not any 2G connection...
With the Original Stock ROM and Mentor ROM its the same....no connection (no telephony and no internet).
I flashed CM11 and there i got a connection, but the connection is only 2G (telephony and the internet works only with 2G mode) - no 3G mode.
I also flashed the "Original Motorola Image" back, but there i didnt got also any connection
I used some "Moto XT894 Utility" which i found here in the forum - but always the same - no connection. The "Moto XT894 Utility" contained the Original JB ROM.
@magikstar which Tool you exactly used for flashing back the Original Image ? Can you send me maybe the download links ?
Maybe you have used another tool for flashing back than i.
As Provider i use: A1 (Telekom Austria)
many other people in Austria have the same problem....
Click to expand...
Click to collapse
go to http://sbf.droid-developers.org/phone.php?device=11 and download the latest firmware Android 4.1.2 Blur_Version.98.72.188.XT894.Verizon.en.US
then unzip it and boot your phone into bootloader
flash via fastboot the boot.img,emstorage.img,preinstall.img,radio.img,re covery.img,system.img
and reboot your device and finally mentor's rom wia safestrap
not working
thanks, i did that....but it still works only with 2G mode
with 3G it didnt connect (no network)
what can i do ?
You could try installing the stock 18-9 version, if i'm not in error in it there has been some little update in the radio for gsm users in the canada and that could help every gsm user.
infabo said:
I'm in Austria too (provider yesss) and i'm facing the same issue. I already did an full wipe, went back to stock, rooted, installed safestrap again und finally slimkat 7.0 with the gsm patch. Still i just get an edge connection but whenever the droid tries to connect to umts, the signal gets lost totally (no service).
Click to expand...
Click to collapse
What is the version of gsm patch that you installed? Did you tried the latest version?
lzmichael said:
@Mentor.37
i did not any changes - it didnt worked anymore from one minute to the other
i used the Original JB ROM with the Mentor ROM (i cant remember the exactly ROM Version, but it was the official Stock from Verizon/Motorola)
With the original Stock ROM i dont get any connection (no telephony and no internet) - also not any 2G connection...
With the Original Stock ROM and Mentor ROM its the same....no connection (no telephony and no internet).
I flashed CM11 and there i got a connection, but the connection is only 2G (telephony and the internet works only with 2G mode) - no 3G mode.
I also flashed the "Original Motorola Image" back, but there i didnt got also any connection
I used some "Moto XT894 Utility" which i found here in the forum - but always the same - no connection. The "Moto XT894 Utility" contained the Original JB ROM.
Click to expand...
Click to collapse
So you do not have any connection with stock rom and with stock rom with my rom?
In the cm11 what is the version of the gsm patch that you installed?
lzmichael said:
thanks, i did that....but it still works only with 2G mode
with 3G it didnt connect (no network)
what can i do ?
Click to expand...
Click to collapse
In what rom you have only 2g connection?
Appowei and
Mentor.37 said:
You could try installing the stock 18-9 version, if i'm not in error in it there has been some little update in the radio for gsm users in the canada and that could help avery gsm user.
What is the version of gsm patch that you installed? Did you tried the latest version?
So you do not have any connection with stock rom and with stock rom with my rom?
In the cm11 what is the version of the gsm patch that you installed?
In what rom you have only 2g connection?
Click to expand...
Click to collapse
I dont have installed a GSM Patch (i never had that installed before), but i can try.
Today i have installed:
VRZ_XT894_9.8.2O-72_VZW-18-8_CFC.xml.zip
and the MentorRom (Version from March 2014).
With that i have 2G connection. 3G didnt work.
The same problem was with the CM11 - only 2G worked
Where i can get the 18.9 Version from the Stock-ROM?
If you are using my rom you do not have to install the gsm patch but if you are using any other aosp rom you have to install my gsm patch.
Now for testing you can try installing my latest gsm patch, in it i made some change that i have not yet merged in my gsm rom, if no luck you can try updating to 18-9 in this way:
- install the 18-2 version, here the download
- from ota you should update to 18-9
- now you can try the stock rom without any mod and with my patch
if these things will not help we will try in another way.
Mentor.37 said:
What is the version of gsm patch that you installed? Did you tried the latest version?
Click to expand...
Click to collapse
slimkat 7 and your GSM patch v3.2.2.
gsm
Mentor.37 said:
If you are using my rom you do not have to install the gsm patch but if you are using any other aosp rom you have to install my gsm patch.
Now for testing you can try installing my latest gsm patch, in it i made some change that i have not yet merged in my gsm rom, if no luck you can try updating to 18-9 in this way:
- install the 18-2 version,the download
- from ota you should update to 18-9
- now you can try the stock rom without any mod and with my patch
if these things will not help we will try in another way.
Click to expand...
Click to collapse
I have installed now the latest GSM Patch (v3.2.2), but it still doesnt work with 3G mode (no internet connection and no telephony with 3G)
...if i switch to 2G it works
(for example: with a Drei Austria sim card the phone works fine - and with T-Mobile Austria is the same problem as with A1).
I will try to install that 18-2 Update later, when i have a fast WLAN connection to get the OTA update (to 18-9) quickly...
---------- Post added at 05:18 PM ---------- Previous post was at 05:13 PM ----------
im wondering that that problem only appears in austria. since mid of july...much people have problems
There is something that your provider changed and that that caused this, I hope that we will solve the problem but with our locked bootloader this will be really hard.
Have you tried contacting your providers to knowing what's happening?
Anyway if after updating to 18-9 the problem will be yet present you can attach here your logcats when you are in 3g with no service.
gsm
Mentor.37 said:
There is something that your provider changed and that that caused this, I hope that we will solve the problem but with our locked bootloader this will be really hard.
Have you tried contacting your providers to knowing what's happening?
Anyway if after updating to 18-9 the problem will be yet present you can attach here your logcats when you are in 3g with no service.
Click to expand...
Click to collapse
Yes, i have contacted the provider in July and have asked what i can do. i have then asked if they had changed something - like APNs or so, and the provider said, that they didnt changed anything. they replaced then my simcard - they thought maybe is the simcard defect, but the simcard was ok, anyway i have now a new simcard.
but the phone-support from the provider didnt know if something "internal" got changed at the provider...thats what i think.
After flashing the stockrom (with mentor addon), i got a 3G signal for 30-50 seconds, then the signal was away.
the same thing was end of july, after flashing the stockrom (there i had some older version flashed), i got a 3G signal for few seconds - then never again.
no 3G signal after rebooting and so again - it worked only short after installing the new rom.
How its possible to get that "logcats" ? I never did that before. In which directory or so on the phone are the logs ?.
Pretty interesting the output of the log.
I'm writing from my droid so a full log may be diffult now.
08-11 07:57:11.326 D/MobileDataStateTracker(237): cbs: Broadcast received: android.intent.action.ANY_DATA_STATE apnType=cbs
08-11 07:57:11.334 D/MobileDataStateTracker(237): cbs: Received state=DISCONNECTED, old=DISCONNECTED, reason=dataDetached
08-11 07:57:11.396 D/Nat464Xlat(237): requiresClat: netType=0, hasIPv4Address=true
After the last line appears, the cell connection drops.
When i am on gsm only, netType equals to 5.
lzmichael said:
Yes, i have contacted the provider in July and have asked what i can do. i have then asked if they had changed something - like APNs or so, and the provider said, that they didnt changed anything. they replaced then my simcard - they thought maybe is the simcard defect, but the simcard was ok, anyway i have now a new simcard.
but the phone-support from the provider didnt know if something "internal" got changed at the provider...thats what i think.
After flashing the stockrom (with mentor addon), i got a 3G signal for 30-50 seconds, then the signal was away.
the same thing was end of july, after flashing the stockrom (there i had some older version flashed), i got a 3G signal for few seconds - then never again.
no 3G signal after rebooting and so again - it worked only short after installing the new rom.
How its possible to get that "logcats" ? I never did that before. In which directory or so on the phone are the logs ?.
Click to expand...
Click to collapse
With adb:
Code:
adb logcat -b radio
or with the app Catlog.
infabo said:
Pretty interesting the output of the log.
I'm writing from my droid so a full log may be diffult now.
08-11 07:57:11.326 D/MobileDataStateTracker(237): cbs: Broadcast received: android.intent.action.ANY_DATA_STATE apnType=cbs
08-11 07:57:11.334 D/MobileDataStateTracker(237): cbs: Received state=DISCONNECTED, old=DISCONNECTED, reason=dataDetached
08-11 07:57:11.396 D/Nat464Xlat(237): requiresClat: netType=0, hasIPv4Address=true
After the last line appears, the cell connection drops.
When i am on gsm only, netType equals to 5.
Click to expand...
Click to collapse
I need the all log, if you are using Catlog there should be the radio option.
Mentor.37 said:
With adb:
Code:
adb logcat -b radio
or with the app Catlog.
I need the all log, if you are using Catlog there should be the radio option.
Click to expand...
Click to collapse
I cleared the log before I captured the radio log. At the beginning I had an established 2G (GSM only) connection. Then I switched to "GSM auto(PRL)" - the connection dropped and finally I went back to "GSM only" again. Just fyi what I was doing when the log was captured.

[Q] HTC One M7 Sprint - Now on SimpleMobile - Network Operator Switching - need help

Hello everyone!
I have recently rooted my phone [ HTC One M7 Sprint ] and I am using it on the SimpleMobile [GSM] network. I have a problem when I drive from one town to the next my phone does not automatically select the new tower and asks for manual switching between [ SimpleMobile, and AT&T ] network operators, which I have to click on.
In any case where I lose connection it asks me to manually select a network operator.
Code:
Hardware Version: 0004
Software Version: 5.03.651.3
Model Number: HTC PN072
Android Version: 4.4.2
HTC Sense Version: 6.0
HTC SDK API Level: 6.20
PRI Version: 4.38_003
PRL Version: 00000
Kernel Version: 3.4.10-gf22c859
Baseband Version: 1.00.20.0315
Build Number: 5.03.651.3 CL337390 release-keys
I have tried this http://forum.xda-developers.com/showthread.php?t=2647305 and my phone is set to RUIM Only , but it does not seem to effect it at all.
My phone is set to: [ GSM/WCDA/LTE auto ]
Thanks in advance to anyone that will try to help me!!
"I am also having this issue have you found anything yet?
Sorry, but no I have not. I think I read somewhere about flashing some "radios" but I'm not 100% if that is even what I need to do.
Is it all on the 1900mhz band basically if ur gsm only the 1900mhz band is used so whenever you loose the 1900mhz band apparently you lose data completely....
That's the down side to only 1 gsm band the 1900mhz one.... U loose connectivity to a 1900mhz tower.. u lose cellular voice and data...
Unless u have been able to get voice and maybe not data... or something along those lines?
How did you even carrier unlock your phone??? ##3424# shows DM Command Service and I must enter my MSL which I have no idea what it is...
I have the CDMA workshop and htc usb modem driver installed.... connect to COM3 successful.... change anything says Failed to connect to phone.... It communicates the COM port successfully and fails when trying to change anything....
THANKS
I got it working via: http://forum.xda-developers.com/showthread.php?t=2647305 : the second post. The secret is to set your phone to CDMA mode when using any CDMA tool.
Also: http://forum.xda-developers.com/showthread.php?t=2255192
I used cdmaDevTerm .2.85.alpha to get my MSL code which is also referred to as an SPC code.
Are you saying that this phone on GSM will always have this issue?
My biggest issue is that when I drive from place to place it loses connection and I have to manually re-select the Simple Mobile carrier by pressing a few buttons.
Supposedly this youtube video fixes the GSM connectivity issue on the Sprint HTC ONE.....
http://www.youtube.com/watch?v=g6j5n11UMTk
I believe if the above solution works then great!!! Im sick of my current HTC First because the digitizer screen is cracked and getting corruption....
If I can get this to work I'll be super happy!!! According to the Above fix you need a full version of CMDAWorkshop to fix the issues....
GOOD LUCK AND THANKS!
Thanks for the link but my phone is already set to ruim-only. I used the free qpst software to do it, its a similar software.
I'd say try different APN's .... find all the APN's that work for your network.
Add them all to your phone and make sure they all work first.
Then when service stops or is interrupted, change your APN.
There may be an APP to do this...
I'm now working on fixing my HTC ONE .... Sprint to AT&T ....
I installed the latest HTCSync_3.1.24.5_htc.exe ... Do I then uninstall it or what just leave HTCSync installed?
When I enter the DIAG MODE ##3424#? It says enter MSL number in the DM COMMAND SERVICE.....
So I have HTCSync installed... can I just open CDMA Dev and get it ... lol
interesting stuff
So i figured i try this on my m7 and see if its true. So yes, its true.. you can get tmobile on a sprint phone. It's also true that it does suck and you loose connection often.
logs show lot of goodies but the one i see the most is
GsmSST : plmn(null) name from RIL: null
It's as if the RIL doesn't know whats the preferred plmn is when it looses connection. Guess a deeper look into how the ril keeps track of the plmn would help. Not sure if its a ro prop somewhere that would need to be modified.
so its interesting stuff.
i have a htc m7 sprint ,on viper rom,rooted...i have a problem,i bouht this phone off ebay,fully aware it had bad esn,but got lt lot cheaper thinking i could just unlock the sim,or connect to diffrent network..ive failed at fallowing all the threads so far to sim unlock the phone..i feel like giveing up..i do just want to sell the phone now..but in order to get my money back out this i need to sucssefully get it working with a diffrent carrier so i can tell who ever it works with certin carrier ..can anyone help?.i dont care what carrier or what network to get it working with,jus as long as i can post it on ebay for sale knowing it will work with soneone???

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