Hey guys I realy could do with some help here
When I connect my bran new x1 to my laptop (vista 32)
I get this message....
"One of the devices attached to this computer has malfunctioned and windows dose not recognize it for assistance in solving this problem click this message."
And then i get...
"This device has malfunctioned try reconnecting the device or replace it"
I sometimes had this problem on my last x1 but it worked after few reconnection's (my other usb devices allways work fine and so did my first 2 x1s). After trying over 40 times with different ports and different usb
Cables I assumed that it must be a problem with my laptop.
so I did a full destructive restore totally wiped everything off my laptop. Turned it back on and got a different message when I connected the phone.
"Windows mobile adapter has failed"
I typed this into google looking for a solution and found a few random forums that showed other people had had the same problem in Aug 14, 2008, March 17, 2008. a problem thats over a year old will have been fixed I thought. So ill have to wait for windows update to finnish.
After 16 hours of vista updating and resetting updating and resetting i plugged the x1 in and got this message
"usb devise not recognized. One of the devices attached to this computer has malfunctioned and windows dose not recognize it for assistance in solving this problem click this message."
And then i get...
"This device has malfunctioned try reconnecting the device or replace it"
iv updated all my drivers. iv tried Microsoft's fix it tool that scans your computer for errors and it came back with....
"No problems have been detected on your system."
Iv been on the tech guys website.
Iv tried different usb cables,
Istalling windows mobile device center makes no difference,
Iv even tried it on a different computer (running xp)
and still no joy! xp fails to find settings and asks for the cd that came with the device (I didnt get one with this phone (x1)so I used the one from the old phone(x1i) this didnt work and it also gave the option of searching for settings on the internet, this didnt work ither!
Surely theres something iv missed I cant have had 4 Sony Ericsson x1s and they've all been ****ed? each have had different problems. iv tried phoning Sony Ericsson support all they say is send it off for repair but how many times do I have to send these things off? its beyond a joke! I just want one that works!
Any help with my usb problem would be highly appreciated.
Is anybody els having the same problems?
AAAAAAHHHHHHHHHHH
It could be a problem with the software on my phone coz my insurence companie sent me this letter.....
dear re:j 47299
please be advised that the following return of your mobile phone to our service center and your consequent request for the refund postage that upon further inspection of this unit we have found that your issue dose not fall into either "engineering failure" or "parts failure" and therefore dose does not qualify under our refund policy,
we have enclosed your receipt for your reference and assure you of a our prompt and personal attention at all times
yours sincerely
administration
but becouse the usb connection dosnt work I cant update the software or flash a rom (sd card method requires hard spl - hard spl requires usb) anybody know of a way round this?
(I have an sd card reader and bluetooth dongle)
w.i.n.d.l.e said:
but becouse the usb connection dosnt work I cant update the software or flash a rom (sd card method requires hard spl - hard spl requires usb) anybody know of a way round this?
(I have an sd card reader and bluetooth dongle)
Click to expand...
Click to collapse
Generic roms don't need to be HardSPL'd to flash via Micro SD method.
Download one of the generic roms and extract the nbh file (if it's an .exe use winrar to extract the file), rename kovsimg.nbh, whack it on the micro sd card and put the phone into boot loader mode (hold vol down and power when turning on).
Once you have flashed the generic rom, check to see if the usb connection works properly on this version before making any changes.
You should try and get your phone back to stock before sending it away for warranty repair.
You are using Vista, what did you expect lol?
i gave up trying to sync with vista on my laptop. i use xp and active sync.
wish you good luck bro
quite shocked when saw a screen break xperia, lol
I had a Motorola MPx220 which had this problem (I was using XP at the time), the socket on the phone motherboard had gone bad.
If XP is asking for drivers, you need to install ActiveSync first. If you've had 4 X1s and they haven't worked on your Vista computer it is probably your computer. Go back to the XP computer, install ActiveSync (download it off microsoft.com) and try again!
Vista does work with the X1. I think I'm not the only person who can testify to this. It is possible that your computer is not supplying enough power through the USB port- in this case you need to disable charging over a computer USB port on your phone.
have you tried other usb ports? i've had no problems. even on vista 64 or win7 64. i did had problems once, my pc didn't recognize my xperia, but it was to a faulty usb cable, maybe that's your problem too.
Check the settings on your phone. Settings, USB to PC, uncheck that checkbox under ActiveSync. Oh, and switch to Windows 7, bro.
Every now and then (say once every 3 months) I get over-zealous with adding USB ports to my laptop. It comes with two ports standard but I have another two through the use of a PCMCIA extension slot. Say I have a 2.5 HDD, 3.5 HDD, printer and wireless router connected at the same time, most of the ports go bonko.
Thats the source of the "One of the USB Devices has Malfunctioned" warnings. I think its just collectively, there is not enough power to run them efficiently at the same time. Changing USB ports or disconnecting some of the devices tend to work for me.
w.i.n.d.l.e said:
Hey guys I realy could do with some help here
AAAAAAHHHHHHHHHHH
Click to expand...
Click to collapse
Was that photoshop'ed?
the screen is off an iphone lol its a drag and drop via ms paint.
id like to jump up and down on my x1 then force feed it to vodafone
yes iv had 4 x1s but this is the first that wont connect to my laptop
many great suggestions here! some things I havnt tryed yet and im glad to hear I can still flash roms. thanks guys ill let you know how i get on
Pretty sure it's a problem with WMDC caused by a windows update.
You have to delete the device, uninstall WMDC (fully) and reinstall. I'll see if I can find the instructions again.
EDIT:
Uninstall WMDC and WMDC driver update and reinstall the latest WMDC.
OR
Try:
1. Keep your device connected
2. Press START+r and enter "devmgmt.msc" (without the quotation marks).
3. Look under the "Network adapters" node for "Microsoft Windows Mobile Remote Adapter". If this is not present, skip to step 4. Otherwise, right-click "Microsoft Windows Mobile Remote Adapter" and choose to "Uninstall"
4. Look under the "Mobile Devices" node for "Microsoft USB Sync". If this is not present, skip to step 5. Otherwise, right-click "Microsoft USB Sync" and choose to "Uninstall"
5. Disconnect and reconnect your device. Your device driver will re-install and Windows Mobile Device Center will launch.
Then:
6. restart your PC
7. uninstalling (make sure you click the box to remove associated software) both WMDC and WMDC driver update
7. install the latest WMDC 6.1 from link above.
8. restart your PC
Related
hi,
I think my cable or port on my diamond is a little screwed, active sync stopped working just a week after I got the phone.
I posted the problem here:
http://social.microsoft.com/Forums/...c502e361-e0e4-4d26-9ead-7f2680ff160e/?lc=1033
I got Nothing so far. I did all the active sync troubleshooting I could when I noticed that when I charged my phone, the dialog to choose active sync or disk driver shows up!!? As if i plugged it into a pc, also I do plug is into any ANY pc as a Disk Drive, it doesn't work at all.
IOW.. when I connect my phone to *charge* a dialog shows up asking me whether I want Active Sync or Disk Drive as if i connected it to my PC. Nothing happens after that, and it will not connect to active sync or disk drive to ANY Pc (tried multiple pcs).
What could the problem be? Should I try htc tech support?
Please help, this phone is only a month old!
Thanks so much
Gideon
Ok.....I'm not sure what you're trying to say. What's the message you get on your screen when you connect your phone to the pc via activesync?
I'm sorry, I was freaking out just a little while writing that. I rephrased some of it.
I get the same dialog "Active Sync or Disk Drive" when I connect it to my PC, but nothing happens after that, and it doesn't work on any pc at all. And its driving me nuts, to send a file to my phone from my desktop(my main computer) I have to connect it to my laptop via a lan wire, then send the file over there, and send it from the laptop via WiFi to the phone! ! =X
Oh btw, I've also tried other mini USB cables. Same thing.
Thanks so much
Gideon
What version of activesync are you running? Download the latest version from here. Activesync runs on all OS versions from Win 2000 SP4 upto XP SP3. If you have Vista installed on your machine try this link.
Would you be able to paste a screen shot of the error message and the dialog box?
I use the latest 4.5, but that does'nt seem to be the problem.
It doesn't work as a Disk Drive on ANY computer? There isn't any message or error, on the phone I get the dialog "Connect To Pc" dialog, I choose DISK DRIVE but it doesn'nt work, not on MY pc not on ANY PC!! ='( And just nothing happens.
I've given up on active sync, i've read every post here on xda and elsewhere, I simple can't get it working, I don't have active sync on my pc now. On my laptop with *Vista* however, the windows mobile device center manages to connect and sync with my phone via *bluetooth* only
Thanks so much.
Gideon
Take out the memory card from your phone before connecting it to activesync and try again. Tell me what happens.
[email protected] said:
Take out the memory card from your phone before connecting it to activesync and try again. Tell me what happens.
Click to expand...
Click to collapse
You cant take out the diamond's memory, it's build in internal memory m8, not like the touch pro's microsd or anything so he wouldnt be able to try/ do that
I've had active sync problems as well, I normally find it's simply the sh*tti microsoft OS's/ programme's problem & if you re-install or update the active sync prog or windows mobile centre if your using vista, it then see's the diamond again no problems & let's you then set it up correctly, so I'd try all that 1st before you go phoning htc or your carrier to complain m8
Had the exact same problem with my Diamond.
The fix was; return to reseller/change of mainboard in the phone.
A known problem with some Diamonds according to the technician who did the repair.
Humm, I ran into a similar problem with my Diamond when I bought it less then a week ago. Nothing happened when I connected the with the bundled cable though it did work at first. So I took a normal one (from the ps3 controller to be exact) and it worked fine, I've not messed with the bundled cable since.
Solution for me
Hi,
I had this exact problem, wouldn't sync with any PC/laptop tried all the active sync's and tried all the options in there. Also tried multiple cables and still no joy.
This needs sending to HTC for them to fix. Go here:
http://service.europe.htc.com/Tracking.aspx and book it in for repair.
This is a known fault that happens with these phones and they fix it without charge.
However, don't be like me and try and fix it yourself, otherwise you'll be £70 lighter. I thought one of the mini usb prongs wasn't making contact (as it still charged ok) and after messing about the little plastic in the mini usb port came out. HTC said I damaged it and so had to pay for repair. If I had just left it alone they would have fixed it.
Also when they fix it they should load on for you Rom 1.93 which I'm finding is making the phone so much better. Its worth the money I've had to pay just for that TBO its soooo much slicker now.
The reason why this fault has developed (that some people have said) is that some car chargers are delivering too much power for the port especially when plugged into the car charger and then starting your car. I've seen that the normal charger delivers 5 volts and 1 amp so i've bought a car charger that does the same volts/amps from here:
http://www.dealextreme.com/details.dx/sku.688~r.53733725
I've used it once and it hasn't fried my Diamond yet. (it did however come up asking to activesync or usb drive when it was plugged in unlike the standard charger which doesn't prompt at all)
You also buy the official car charger which is more £££
You'll be without your phone for a week at least and you'll have to install your apps on it again.
Hope that helps
Hi,
I know this is an old thread, but thought i would add what i found as google brings this thread up when you search for this issue. I read through the solutions and through i would remove and reinstall mobile device centre. I found it had gone! Dont know why. I didnt uninstall it and havent ran a system restore etc. Anyway i reinstalled it and problem solved I think Bluetooth might have also been interfering.
Having this problem:
When device is connected to any PC, nothing is detected at either end. Nothing happens (except power to the phone).
Tried switching between activesync and disc drive modes, with or without advanced network functionality, but the problem is prior to that.
I have to say these WM devices are pretty unreliable, I've had USB problems on more than one of them, compared with none on any other usb device.
Grateful for any help.
when you say you change modes, do you mean that you change it in the settings or when you connect the USB a screen pops up?
I am having the same issue. My phone is basically useless, I don't have warranty to send it back to HTC either.
Many people are having issues with connecting with Windows 7. I think there are solutions, but most of those people don't post replies when they solve their problems...
I have been able to connect to Windows XP, then suddenly one day it stopped for no apparent reason. So I don't think the OS is the problem in this case.
how about your guys try to checke the windows firewall setting first?
on the exception list, make sure all related activesync task are selected.
then try again.. hope that help
Tried that - in fact, turned off my firewall entirely - still no luck.
Device connects, and comes up as an "unknown device". Nothing else in Windows 7 sees it - not WMDC, or File Explorer, or anything.
This is really disappointing - how can a Windows Mobile device not work at all with a Windows OS?
i also have my firewall turned off, even worse thing is that the computer doesn't even recognize that a device has been plugged.
Same here, shaks 4.3 ...
I can't believe that Windows has this device listed as compatible with Windows 7. It isn't working, period.
mine stopped connecting to vista one day but would charge. I went an got another usb to mini usb cord at the PX and plugged it in and it now connects with my laptop and my mac. replace your cord before you start hard reseting.
romagnus said:
mine stopped connecting to vista one day but would charge. I went an got another usb to mini usb cord at the PX and plugged it in and it now connects with my laptop and my mac. replace your cord before you start hard reseting.
Click to expand...
Click to collapse
I've tried several cords... but thanks for the advice.
i contacted HTC and asked them how much for repair w/o warranty, this is their response:
We apologize for any issues you are experiencing with your device and would be happy to assist. While warranty coverage would depend on a diagnosis by one of our certified technicians, based on the problems symptoms you have provided, costs for repairs could range from approximately $373.00 to $428.00. Please contact Customer Care at 1-888-617-1113 for service options and to set up an RMA for repair if desired.
this is hilarious, fking HTC ppl make sh*t w/ no technical support and charge ridiculous for repairs. i dont know what they thinking
had the same problem...tried everything to fix. i am with Verizon. Went to my Verizon store. They called in for me which resulted in Verizon sending my a replacement (refurb) which ironically(?) turned out to have a different issue. Back to store...another call...sent me a brand new diamond. everything ok so far. don't deal with htc....go to your carrier.
I've done a hard reset on my diamond, but the usb problem remains. Now I'm thinking it's a mechanical problem. I'll try and clean out the hole somehow and see if that helps.
I'm using windows 7 64 bit and the latest Windows Mobile device Centre with the Windows Firewall on and I have no problems connecting my HTC HD and Diamond.
To all of you who still struggle on UBS connection.
Here's my solution based on reading forums for almost two weeks and trying hundreds of settings. I'm using Windows 7 Ultimate.
First you have to set regional settings on both PC and device on English.
1. Make suse you select ONLY ActiveSync under Settings/All Settings/Connections/USB to PC/ NO OTHER SELLECTIONS.
2. Tick "When the device is turned on, do not ...." under Settings/System/Power ( later, when establish connection for couple times you can uncheck it)
3. If Using NOD 32 disable Treat Sence and Disable detection of Potentionaly dangerous programs ( if using other antivirus disable similar options - they block connections they think are dangerous)
4. On your PC Uninstall ALL USB controlers and Hubs.
5. On Your device on home screen check and stop all programs running.
6. Turn OFF PC.
7. Connect USB cable to PC USB port and to phone.
8. Turn on PC and wait untill Windows instals all the usb stuff. If everything is OK Windows should recognize and install HTC PPC .... The WMDC or ActiveSync should start automatically. IF not start it manually and disconnect and connect usb cable on ppc. Wait untill it connects and HAVE FUN !!!
First couple of times you should be carefull not to move the phone or cable so you wont lose connection.
Hope this helps others, since I managed to get it work for myself.
Happy New Year to all of You!
will try this tomorrow,
btw, what's NOD32 and WMDC?
thanks for the post
OS -> Windows 7
PPC-> Mobile 6.1
Unchecked the "Enable advanced network functionality" box.
Until that it would connect just under Disk Drive option, Now it runs just fine with active sync too. Thank you
Dear all,
sorry if this is repost.
i found it quite trouble for me, as my TYTN II suddenly stop syncing with my notebook.
it shown Microsoft ActiveSync can't recognize any port plug to TYTN ii, even if it can't sync with notebook active sync, but the phone still able to charge via USB port, anyone experience this before?
fortunately my Tytn II still able to sync via Bluetooth connection, but NOT via USB port.
Some recommended action that i've run so far:
1. uninstall & re-install microsoft activesync 4.5
2. change usb port
3. change with different notebook with activesync 4.5
4. hard reset my device
5. flash to another ROM via USB
6. etc
after doing all the thing, but the problem still there, only able to sync via Bluetooth connection.
hope anyone could give me a clue here.
thx & rgds,
What OS are you running on your notebook ?
Activsync for Windows XP and earlier
Windows Mobile Device Center for Vista, Wimdows 7
I am using Windows XP SP3 and using Microsoft Active Sync 4.5.0 build 5096
I also have tried into Windows Vista Home premium,
and couple hours ago I've tried to sync my friend O2 and it was successfull syncing with his device, and then I re-tried to sync with mine, but no hope
any clue really appreciate that
Try going to the "USB to PC" settings on your phone (probably under Settings>Connections) and unchecking "Enable faster data synchronization."
hmm, I've tried that before and still no luck,
do you think any possible hardware failure
It's possible that you have a hardware failure. However, that seems unlikely if you can flash using USB and it can connect to those other systems. Two other trivial things to try:
1) Try a different cable
2) Is "Allow USB Connections" checked in File>Connections Settings in ActiveSync? (I'm not trying to insult your intelligence, just covering the bases)
WonkotheSane said:
1) Try a different cable
2) Is "Allow USB Connections" checked in File>Connections Settings in ActiveSync? (I'm not trying to insult your intelligence, just covering the bases)
Click to expand...
Click to collapse
it's okay... i am looking for clue not for arguing
anyway, i've done that
1) already try 3 different cable, the last one i tried is with two devices my tytn ii and my friend O2
2) already done that too, been trying uncheck/check "Allow USB connection" in Microsoft Activesync in my Ms XP SP3 notebook.
btw flashing via SD card is applicable because it's not related with USB port right
regards,
I'm having a very similar problem. I have 2 Kaisers, one factory AT&T ROM WinMobile 6.1 and the other running a cracked 6.5 ROM.
Two computers, one Laptop running Windows 7 Ultimate x64 and a desktop running XP w/SP3 32 bit.
About a month ago all phones stopped syncing to all computers. I just get a "Unrecognized USB device" error on both computers using either phone.
Does Anyone know if MS released a USB driver update that may be causing this? I have tried every possible phone setting listed on the web, uninstalled activesync on XP and nothing seems to work. It really feels like a Windows USB issue to me. Just my gut feeling.
Doug
I have one more stab in the dark. Plug in your phone, open the device manager on your computer. There should be a device category called "Windows CE USB Devices." Expand that category, right click on the device in that category and uninstall it. Unplug your phone and plug it in again. This should reinstall the device driver. I'm guessing that the original drive got corrupted somehow.
WonkotheSane said:
It's possible that you have a hardware failure. However, that seems unlikely if you can flash using USB and it can connect to those other systems. Two other trivial things to try:
1) Try a different cable
2) Is "Allow USB Connections" checked in File>Connections Settings in ActiveSync? (I'm not trying to insult your intelligence, just covering the bases)
Click to expand...
Click to collapse
I had a similar problem as the original poster, and it turned out to indeed be a hardware problem. The SD-card reader was faulty, and ActiveSync would not recognize the phone while an SD-card was plugged in (Nor would WM5Torage work). Removing and reinstalling drivers did not work either. The SD-card was fine, when tested in a PC reader and my Touch HD, so I figured it had to be the kaiser.
I fixed this *today* by replacing the PCB in the display part of the kaiser. Part costs about $40 (Search for item ID 380187854526 on eBay to see which part)
The disassembly/assembly instructions required are in the service manual, available at a dozen places online.
Hope this helps! (Couldn't post links )
Hello guys,
I own a htc diamond 2, but recently had to format my computer and installed windows 7 (x64). After this installation and Microsoft office 2007, i installed Windows Mobile Device Center, but when i connect the phone to the computer it installs the update, but does not detect the device thereby precluding their synchronization. I've uninstalled and reinstalled office and windows mobile device center, but the computer still does not detect the equipment. I already consulted the manual, but nothing can cause the equipment to be detected.
Can any one tell me what i'm doing wrong?
Before this installation the computer was running Windows 7 (x86/32) with the same office and all was well
Thank you
This is strange. I own a 64Bit Win7 Pro which doesn't make any trouble.
1st thing I would try is to connect the phone again while being logged on as an administrator, maybe you are a normal user and not allowed to install drivers or something similar.
2nd thing i would try is to delete all active sync connections on PC and on your device. then restart everything and connect them new.
3rd thing to try out is to deactivate under the "USB to PC" option the "fast data synchronization" feature.
4th possibility is to set up both, your computer and your mobile device totally new.
Cheers
Zap
Thank you for your reply.
I've run the installation has administrator, and i've the problems i present.
I will follow itch one of your advices trying to solve this problem.
At last if any one don't work i will try the EubeniaUSB or the drivers of the Active Sinc x64 that i've found on two post at the xda forum. (This will work? )
Thank you.
I had the same problem to start with i would suggest doing what i did and find/replace the usb cable as that was what was at fault on mine - these cables are quite cheap and the pins move too easily inside . Try changing to a different or new cable and see what happens
My HTC 8x for T-Mobile doesn't show up in windows explorer. It suddenly stopped after working perfectly from the day I got it. I thought it may be my computer, like a missing driver or a setting but it doesn't work on my work computer, while my friends lumia works perfectly on the same computer.
Did there a setting I switched off in the phone?
I really don't want to hard reset cause I have so many email accounts set up with the phone. Any help would be great!
http://www.windowsphone.com/en-us/how-to/wp8/windows-phone-app-for-desktop
or try to delete driver and reconect phone.
didn't do anything. Plus it doesn't work on another computer that detects my friends lumia.
Anyone have any ideas? Please any help?
I had this problem on my computer that was previously connected to my Lumia920, and the second time I have connected it, nothing detected. I just plugged/unplugged the device several times, and after 5-6 times, there it was. Is ur device functioning properly? Is there any sound of connection from ur computer when u connect ur device?
Is your phone locked, by chance? I noticed that if the phone is locked it will not expose the file subsystems unless its unlocked.
some people have also reported that using a different usb port in your computer also helps.
Make sure you are using short USB cable that is working with another phone. Half of problems i have with computer "not detected" phones was due to low quality USB cables and under-powered USB ports, especially ones located at front of computer. Try to experiment with different USB cables and USB ports on different computers, this sounds stupid but helps in half a cases .
samhema Washacum
I have some problems with my Lumia 920 when the cord is to long!
Try to use the orginal cord!
Hope it helps
Watch for Memory card!
Hi,
Try to remove the memory card and reattach the device.
It solved the problem for me and read on some places about it.
Be careful what size and 'shape'(brand) memory card you use as it can block usb usage as it seems for me.
Method 1:
Disconnect all the external devices (printers, scanner, USB (Universal Serial Bus) drives, etc...)Except mouse and the keyboard and then boot up.
If this corrects the issue then add the devices back one at a time until you discover the piece of hardware causing the issue. Then get any updated drivers\software for the device.
Method 2:
If you still come across the issue, I suggest you to run Hardware Troubleshooter and then check for the issue.
Method 3:
If the above step does not help us to diagnose the issue, uninstall the drivers for USB [Universal Serial bus] host controller and restart the computer. Let Windows install the generic drivers and then see if it helps you to fix the issue.
a) Open Device Manager by clicking the Start button, then Device Manager in the search box.*
b) If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
c) Look for the device under USB [Universal Serial bus] host controller, right click on it and select Uninstall.
d) Reboot the computer.
e) On reboot, Windows 7 should re-install the drivers automatically.
You may also refer the steps from the manufacture website or contact Nokia for any known issues.
Floods7 said:
My HTC 8x for T-Mobile doesn't show up in windows explorer. It suddenly stopped after working perfectly from the day I got it. I thought it may be my computer, like a missing driver or a setting but it doesn't work on my work computer, while my friends lumia works perfectly on the same computer.
Did there a setting I switched off in the phone?
I really don't want to hard reset cause I have so many email accounts set up with the phone. Any help would be great!
Click to expand...
Click to collapse
Try installing the Nokia Software Recovery Tool or the Nokia Care Suite. It should install all of the drivers necessary to connect your device. There is probably a driver corrupted.
the question you need to ask is if your friend has the same model Lumia as you. If he doesn't, it could be a problem with the driver on your PC.
If he does have the same model as you, it has to be a problem with your phone. You need to do a factory reset.
Have you checked if it works with the Windows Phone app?
Also, there is really no reason to have a need to connect it to a PC. As long as you store your documents and photos in OneDrive, you can easily access them from your PC without having to connect your device.