Hi Guys
Got this phone on the 27th Feb, and It has already giving me problems.
Just want to share and hope somebody has a solution.
BTW, my phone has not been rooted nor boot unlocked YET. (Thank god for that, else I might have problems if I want to send it back to Sony)
Problem: My Xperia Z screen does not seem to want to turn on. The phone state itself is ON, as I can hear phone ringing or when notifications received, But the screen stays OFF the whole time.
How it happened: Was playing a game when I believe a call comes in, and *Poof*! The screen goes dark.
Already tried:
- Hard Resetting the phone (Power + Vol Up + Vol Down)
- Have also restored the phone using Sony PC companion software. Phone is now back to original settings.
But THE SCREEN IS STILL BLACK AS NIGHT throughout the resetting and restoring!!!
Can somebody please help me out.
Warranty exchange I think...
Sent from my C6603 using Tapatalk 2
This happened to me today. I thought it was a dead battery so I plugged it in to charge, hard resetted the phone, it displayed the battery logo and then it booted. It was 29%. I don't know why it was unresponsive.
My phone encountered the "sleep of death" twice.
It does not ring, but when you call it, there is a ringing tone.
The only way to revive is to press VolUp + Power. That will cause the phone to bootup/restart.
Not unlocked nor rooted also. Kinda worrying..
Help. I was in a Facebook message conversation and I tried to send a picture from my phone to my friend. When I did so the screen turned black (notification bar was still visible) and nothing would respond, be it the power button, home button, whatever, nothing worked. So I held the power button until it turned off and and then tried to turn it on. It seemed to boot but after the splash screen I just got a black screen. I pressed the power button, the home and back keys flashed for a long while and then it turned off and now it won't turn on. If I plug it into the charger it also won't react, no charge light, nothing. It doesn't even get warm.
Right now I DO NOT have the money to get a new phone so if anyone can help me I'd greatly appreciate it.:crying:
Oh, forgot to mention that everything is stock, no roots, no mods, no nothing.
solsearch said:
Help. I was in a Facebook message conversation and I tried to send a picture from my phone to my friend. When I did so the screen turned black (notification bar was still visible) and nothing would respond, be it the power button, home button, whatever, nothing worked. So I held the power button until it turned off and and then tried to turn it on. It seemed to boot but after the splash screen I just got a black screen. I pressed the power button, the home and back keys flashed for a long while and then it turned off and now it won't turn on. If I plug it into the charger it also won't react, no charge light, nothing. It doesn't even get warm.
Right now I DO NOT have the money to get a new phone so if anyone can help me I'd greatly appreciate it.:crying:
Oh, forgot to mention that everything is stock, no roots, no mods, no nothing.
Click to expand...
Click to collapse
What happens when you press the power button + the volume down button? That should normally bring you into the bootloader. From there you could do a factory reset.
solsearch said:
Help. I was in a Facebook message conversation and I tried to send a picture from my phone to my friend. When I did so the screen turned black (notification bar was still visible) and nothing would respond, be it the power button, home button, whatever, nothing worked. So I held the power button until it turned off and and then tried to turn it on. It seemed to boot but after the splash screen I just got a black screen. I pressed the power button, the home and back keys flashed for a long while and then it turned off and now it won't turn on. If I plug it into the charger it also won't react, no charge light, nothing. It doesn't even get warm.
Right now I DO NOT have the money to get a new phone so if anyone can help me I'd greatly appreciate it.:crying:
Oh, forgot to mention that everything is stock, no roots, no mods, no nothing.
Click to expand...
Click to collapse
Plug you phone into the computer, have a look in device manager does it say QHSUSB_DLOAD ?
if so you have a hard brick, theres 1 of 2 things you can do, you can try this and risk voiding your warranty (if its still under warranty......http://forum.xda-developers.com/showthread.php?t=2770684
Or you can send it back to where you brought it and have it repaired / replaced.
Well, there's no warranty and sending it in would cost me around a hundred dollars in shipping plus the return shipping plus any repairs so that's not really a viable solution. The power button and volume down didn't work. I had actually tried it. Didn't get a chance to try the QHSUSB_DLOAD thing but I doubt it as I had gone through all the updates in sequence and the last one was whenever the Sense 6 update came out so it had been fine for weeks with no hitch.
Yesterday I went to the places that fix phones to see if any of them could help and then suddenly at one of them (the first one wanted me to leave it with them and I didn't feel they were trustworthy enough, the second was about to try to open it without even knowing how so I stopped him before he could break it, the third one wouldn't even look at it and suggested I send it in to the htc repair center which doesn't exist in this country). At the 4th place it miraculously started working but I don't know how long it will keep on that way.
Thanks for the help and the suggestions.
Hi all im really looking for some help before i give in and send my for repair. I have only had it a week and earlier today it suddenly stopped working but just before it did it said the xperia home has stopped and then the phone went off and wouldnt turn back on. When i finally managed to get it to come back on i get just the sony logo then a blank black screen with a backlight on and nothing else this then loops back into the sony logo then the blank screen. Iv tried charging the phone. Connecting to a computer does not work as it cant recognise the device. (otherwise i could have reset the phone). Iv tried volume up and power get the three vibrations then it ends up doing the same thing when i switch back on. Then volume down and power while plugged into computer but the green light comes on for a brief second then goes again. Im really baffled as to whats happened and any advice would be really appreciated.
Thanks in advance, sorry for the long post
I was checking my whatsapp today and all of a sudden the screen went blank. The power and volume button didnt respond. I then tried a soft reset by holding the power and volume up keys together. I did get upto the motorola logo during power on, then the screen turns off and then turns on again with the moto logo. This happened time and again. I then tried a hard reset using the recovery by pressing the power and volume down. I then pressed factory thinking a factory reset would help, again the screen turned off and i got a blinking led for a few minutes. Now i am a working professional and dont find time to take it to the service centre. Was wondering if any of you could be of help. Thanks.
srprashant2705 said:
I was checking my whatsapp today and all of a sudden the screen went blank. The power and volume button didnt respond. I then tried a soft reset by holding the power and volume up keys together. I did get upto the motorola logo during power on, then the screen turns off and then turns on again with the moto logo. This happened time and again. I then tried a hard reset using the recovery by pressing the power and volume down. I then pressed factory thinking a factory reset would help, again the screen turned off and i got a blinking led for a few minutes. Now i am a working professional and dont find time to take it to the service centre. Was wondering if any of you could be of help. Thanks.
Click to expand...
Click to collapse
Hello there,
MOstly your battery must have drain so just recharge ur battery and try powering it on. If this didnt help please elaborate your problem by telling did u tried doing something such as trying to root or trying to install a custom room.
pritesh.kedar789 said:
Hello there,
MOstly your battery must have drain so just recharge ur battery and try powering it on. If this didnt help please elaborate your problem by telling did u tried doing something such as trying to root or trying to install a custom room.
Click to expand...
Click to collapse
nevermind i gave another shot at factory reset with a calm and composed mind and have managed to get the phone up and running. thanks
Hi all, wanna ask as to why my sony experia can't turn on? holding the power button but still nothing happen. Some said i can do a hard reset by holding power button and volume up button together for a few second, but still it wont turns on (once the experia logo appear, the phone will restart over and over again)
**i was trying to root my phone using a software "kingroot" if am not mistaken. Afterward my phone hang and suddenly dead. I suspect the software was crash/broken.
Could anyone pls advise on what should i do/recover my phone. Your kind advise is much appreciated.