Hi
I have just bought a D2 in Hong Kong (Chinese Cantonese version).
I need to do a hard reset as it seems to have some issues.
I have followed the instructions - Vol up and down and power on for a moment and hold the Vol up & down but nothing seems to happen.
Any ideas?
TIA
Paul
Mmmm...
This is actually the original Diamond forum, not Diamond 2 so you may want to post there instead (Topaz). Isn't there an option in the settings to hard reset the device like there is for Diamond? Have you tried holding volume down whilst holding the centre key in and pressing the red reset button? This is how you hard reset a Diamond, may be Diamond 2 is different
Cheers Graham
Now found the right forum - thanks
In case anyone else finds this post, the method I was trying did eventually work - the key is to press the power button 'very' momentarily.
Related
It seems that with the ATT Tilt, you are not able to do a hard reset using the left and right soft key plus the reset hole. Has anyone figure out how to do a hard reset on the device without using the program in "Settings"->"System"->"Clear Storage" ?
Thanks
-Enter Bootloader mode: Hold Camera + Power buttons together and reset with stylus(thanks pof)
-HardReset: Hold Both soft keys in while pushing in Reset button :When prompted push Green Talk Button to clear data.
This and more located in the upgrades section...
Thanks for the information. I have the information you mention. I have not tried the boot loader mode yet, but the hardreset functionality does not work on the ATT tilt. I've tried it quite a few times, it does not prompt for the erase data, it just did a soft reset and everything comeback normally.
Thanks.
It worked for me...
Make sure you aren't accidentally pressing any other key...
hmm... on the ATT Tilt ?
Yep...
The drone at the store did the customization, which let all of the bloatware install.. The first thing I did when leaving the store was to hold the two buttons in, then push the reset button for about a second or two (while holding down the button), release the reset button, then release the two softkeys.
I then got the white screen asking you to hit send...
Have you looked at the Kaiser Sticky about ALL Kaiser facts? the link is in my sig below but becareful you might learn something!!
When a hard reset is done, does the phone goes to a state when you first got it from ATT with all the programs, games, tools etc installed?
I was able to do it on an ATT Tilt. However, you have to be sure that you are not fat-fingering any other buttons. Also, hold down both softkeys until prompted to press another button.
It works well
I thought my partial ROM flash cooked my AT&T Tilt. The power + camera reset took my phone back into the hardspl screen for updating again. Thanks.
Many thanks for the info! The power/camera/reset did it for me.
Back to original specs.
Now I can upgrade.
The people at the ATT store were clueless.
Go figure!
Hi,
Just last friday I got my new Tytn II and yesterday I discovered that the Backspace button on my soft keyboard didn't do anything anymore. All other soft buttons where working fine. Then opening the slider key board and trying the back button it didn't work either. Same goes for all (!) keyboard buttons. Then tried the green and red buttons, the tilt wheel and finally all hard buttons on the device. Only the power on/off button works.
The phone can be operated using the stylus. No problems there . I only installed Tom Tom, Remote Desktop and Google Maps. I am thinking of returning the phone to the shop, but my personal data and settings will be gone I think.
It seems like the driver that triggers hard button functions in windows is missing, broken or just plain ignorant. Anybody any ideas on how to troubleshoot and repair this?
Thanks for the trouble.
Cheers,
Donald
Vitruvian said:
Hi,
Just last friday I got my new Tytn II and yesterday I discovered that the Backspace button on my soft keyboard didn't do anything anymore. All other soft buttons where working fine. Then opening the slider key board and trying the back button it didn't work either. Same goes for all (!) keyboard buttons. Then tried the green and red buttons, the tilt wheel and finally all hard buttons on the device. Only the power on/off button works.
The phone can be operated using the stylus. No problems there . I only installed Tom Tom, Remote Desktop and Google Maps. I am thinking of returning the phone to the shop, but my personal data and settings will be gone I think.
It seems like the driver that triggers hard button functions in windows is missing, broken or just plain ignorant. Anybody any ideas on how to troubleshoot and repair this?
Thanks for the trouble.
Cheers,
Donald
Click to expand...
Click to collapse
OK - obvious things first, this is either going to be a hardware or a software problem. If it's hardware, you need to return it to the shop as it will still be under warranty. If it's software, we'll be able to fix it with a Hard Reset.
Although a Hard Reset will remove all your settings and personal data, it will put the phone back into the state it was when you bought it. Seeing as the keys worked when you bought it, they should go back to working too!
My advice would be firstly to backup everything you need (contacts, e-mails, etc) onto your PC or your Exchange server. Then press and hold both softkeys and press the reset button with the stylus. Keep the softkeys pressed until you see a white screen warning about doing a reset, then release the softkeys. Press the green pickup button to start the reset, then the green button again when prompted to restart the phone. It will take a while to reboot first time, and then it'll go through the same screens it did when you first opened the box. Re-sync all your contacts/e-mails and you're sorted.
If the phone won't respond to the softkeys when you reset, and instead begins a normal reset, then it's definitely hardware. It could simply be a connector that's come loose, but opening the phone up will invalidate your warranty - so in your case, as it's so new, I'd say return it back to the shop and get a working one.
Good luck.
Perform a Hard Reset. That will rule out and correct any software issues. If it works after that it was the software that was messed up. If it doesn't work after that then its more likely a hardware issue and will need to be exchanged.
Confused Stu said:
Then press and hold both softkeys and press the reset button with the stylus.
Click to expand...
Click to collapse
Where is "the reset buton" that can be pressed with stylus? I have read that on the XDA-Wiki page too, ...but I can't understand what is "the reset buton" (maybe is the power buton ...but I don't need the stylus for press it )
breakx said:
Where is "the reset buton" that can be pressed with stylus? I have read that on the XDA-Wiki page too, ...but I can't understand what is "the reset buton" (maybe is the power buton ...but I don't need the stylus for press it )
Click to expand...
Click to collapse
OK for a soft reset there is a small hole to the left of the usb input on your device. Just simply insert the stylus into that hole and push
For a hard reset hold down both soft keys (first softkey to the right of the green button and the second soft key to the left of the "end" button or red button). At the same time insert the stylus into that little hole and give it a gentle push.
If you actually read wiki there would be a nice diagram there for you.
Oh ...I understand now ... Thank you!
This has happened to me twice. I'm not sure what led to it and I've not been able to reproduce it. I think it's a driver issue. A soft reset fixes it.
Confused Stu said:
If the phone won't respond to the softkeys when you reset, and instead begins a normal reset, then it's definitely hardware. It could simply be a connector that's come loose, but opening the phone up will invalidate your warranty - so in your case, as it's so new, I'd say return it back to the shop and get a working one.
Good luck.
Click to expand...
Click to collapse
this has happened on my wifes tilt/8925......worked fine on the way home then after she got home the green pickup button the end call button the windows button and the ok button have all stopped working. I thought it would be hardware but flashed anyway. remapped a couple of other buttons to bring up dialer.............do you think this may be a connector also.......or something more detrimental?
Thanks
chipsxj said:
this has happened on my wifes tilt/8925......worked fine on the way home then after she got home the green pickup button the end call button the windows button and the ok button have all stopped working. I thought it would be hardware but flashed anyway. remapped a couple of other buttons to bring up dialer.............do you think this may be a connector also.......or something more detrimental?
Thanks
Click to expand...
Click to collapse
Did you soft reset? I have this happen on my Tilt sometimes, but it's always fine after a soft reset.
khaytsus said:
Did you soft reset? I have this happen on my Tilt sometimes, but it's always fine after a soft reset.
Click to expand...
Click to collapse
yes..........soft rest many times.......powered off and back on.........removed battery........attempted hard rest, but buttons did not work..........re-flashed phone....still doing it.
I installed the official WM 6.1 update on my Kaiser, and now it won't boot - it just hangs on the HTC splash screen. The bigger problem is that hard reset doesn't seem to work - I press and hold the 2 soft keys, press the reset button, and then it just does a soft resetback to the splash screen.
Can anyone help? Please?
omk298 said:
I installed the official WM 6.1 update on my Kaiser, and now it won't boot - it just hangs on the HTC splash screen. The bigger problem is that hard reset doesn't seem to work - I press and hold the 2 soft keys, press the reset button, and then it just does a soft resetback to the splash screen.
Can anyone help? Please?
Click to expand...
Click to collapse
thats because you are not properly pressing the two soft screens. Do you have big figures? if so you might be hitting the keys next to them accidently and the phone just soft resets when you put style in to hole.
Make sure you don't touch the other keys except the 2 soft keys together at same time and while keeping them depressed insert stylus and than keep this for a second and the restore will come up.
p.s. use chop sticks or something else or grow your nails a little lol so you can press the keys easily
Also make sure the USB cable is not plugged in as the phone will NOT hard reset if it is.
Thanks for the ideas guys, but still no luck. Fairly sure I was pressing the buttons right anyway, but I've tried with a couple of pens, and no USB cable in sight, and it's not done anything different. Any other suggestions?
Will the phone go into the bootloader (hold Camera button while soft reseting)? If so, then just flash a different ROM.
Thank you, that's sorted it!
Good to hear that worked. There have been some isolated reports on the site regarding certain OEM ROMs preventing the traditional hard reset from working. Look like you found one of them!
hi,
my mda compact IV does not restart, it stuck on the green screen, nothing is possible
i've tried to hard reset it with volume down+center button + reset, but nothing happens,
is it possible that i broke my reset button; this because i've put an needle in the reset button, the needle went a little bit deeper, but nothing happens,
is there an other way to reset or start up the diamond ???
thanks already,
But only reset work ??
The reset button is in very bad position and is difficult press it
how to press
hi,
shall i press the reset button (on the bottom) with the stylus or with a needle,
or how long must i press it ?
thanks already,
I upload to you this guide for hard and soft reset in pdf file:
http://www.speedyshare.com/918458770.html
If your reset button is dead, you can try to do it like a smartphone.
Battery out
battery in
hold volume down and centre button
press power button for half a second and release it.
keep the rest pressed.
it should go to the hard reset procedure as if you'd used the soft reset button.
Have to say the hard reset for this phone is akward and cumbersome to say the least.
jongi said:
Have to say the hard reset for this phone is akward and cumbersome to say the least.
Click to expand...
Click to collapse
why? don't you have three hands?
something i learned from experience: try and hard reset without the back cover.
much easier to get to the "G spot" (that's how i call it)
to soft/hard reset i am using now software. somewhere in the forum there is a cab with a little app that gives you all the options: soft, hard reset, screen off and pda off.
i found it more and more already included in the new ROMs. so much more easier....
you can see it in swiftbl ROM thread:
hi all, my first ever post in this forum. first of all many thanks for being here.
I was reading too many threads about the diamond. mainly about hard reset problems and new roms. my problem is that I couldn't perform hard reset. searched over the forum, tried what others did, just no result, what I am getting is only soft reset.
the method is:
use reset button while holding volume down & enter buttons , release the reset and keep holding others until the information window appears on the screen... somebody says power button also needed to be hold. somebody suggest holding the enter button very carrefully as it is very easy to activate direction buttons. somebody says rom is need to be updated as existing rom can be corrupted.
I tried all of above, I did update the rom several times and checked if hard reset is working, no result.
my tricolor screen says :
DIAM100 MGF 64M
SPL-1.24.Hard
MicroP-Diam (LED) v11
PSOC-Diam STAGE_PVT v0x32
I've 1.37.405.1 and radio rom 1.00.25.03 now, I know they are older versions but I tried 1.96. series too but did not throw in another hspl.
is it worth to try flashing with newer hard-spl such as 1.93 and compatible roms. any suggestion is very appreciated. I just wory about it coz read in many threads it is good to perform a hard reset after a new rom.
ps:assuming if it is cannot be changed, any software to perform hard reset? sow somewhere video of it, any help?
thanks for reading
Read this.
http://www.hardreset.eu/htc_touch_diamond_hard_reset_soft_reset_en.html
thanks for post but link doesn't work. I assume there is just explaination of normal hard reset method which I tried several times already.
Hi
cant open the above link to confirm if the same as what method i use, press and hold volume down and enter and the reset and release all upon tri colour
i must remove the SIM to get a hardreset.
with inseted SIM the procedure not works on my device (why ever? no idea!)
Just to further clarify:
If you have the CDMA version (like I), you must hold down power button + volume down + enter button at same time. Press the reset button with your third hand and continue holding the buttons until a screen prompts you for a reset. Volume up button will confirm the hard reset.
That's what I had to do and I would love to meet the engineer behind that crazy combination... I had to prop the stylus in a 3 ring binder while holding the three buttons so i could jab the back of the phone into the stylus while my other two hands were preoccupied with this stupid combo.
Arg. Hope this helps
/rant
ekksman said:
Hi
cant open the above link to confirm if the same as what method i use, press and hold volume down and enter and the reset and release all upon tri colour
Click to expand...
Click to collapse
this is not the hard reset. I got the tricolor screen by holding volume down + reset button. for hard reset there must be a window asking your approval if you are confirming hard reset, than pressing volume up is performing it.
while holding volume down + enter and resetting is resulting soft reset only. I tried many times as if I am mistakenly pressing other buttons but not... any help?
edit:with sim or without it didn't make any difference. however, I tried the last method whitesoxxx suggest but didn't hold the reset as I hold the others, will give result in a minute. by the way my device is from orange, is it CDMA (sorry if it sound soo stupid
result:nope, didn't make many difference, still soft reset. one more question: this reset confirmation window, how many second later it suppose to appear?
thanks
my last post might point you in right direction...
WhiteSoxxx said:
Just to further clarify:
If you have the CDMA version (like I), you must hold down power button + volume down + enter button at same time. Press the reset button with your third hand and continue holding the buttons until a screen prompts you for a reset. Volume up button will confirm the hard reset.
That's what I had to do and I would love to meet the engineer behind that crazy combination... I had to prop the stylus in a 3 ring binder while holding the three buttons so i could jab the back of the phone into the stylus while my other two hands were preoccupied with this stupid combo.
Arg. Hope this helps
/rant
Click to expand...
Click to collapse
It is an incredibly stupid combo! I had to search xda-developers to figure it out the first time because i just didn't believe the user manual!
For me, it works easiest with the diamond face down on the edge of a desk and supported against a heavy object (shelving unit) so that the Vol Down & Enter combo can be done one handed. I then have a hand free to press reset, which is easy with the back cover off!
beleive me i have no any complain about how difficult to reach ald hold all those buttons at same time, I am quite use to it
I sent back the diamond today as hard reset problem was really annoying. I tought mine was defected somehow. will buy another, if next one does the same should I send it back again? is it really necessary to do hard reset after updating rom?
thanks
To perform a hard reset
1. Pull out the stylus.
2. With the device turned on, press and hold the VOLUME DOWN and
ENTER button, then press the RESET button with the stylus tip.
3. Release the RESET button, but continue pressing the VOLUME DOWN and ENTER buttons until you see a message on the screen.4. Release the VOLUME DOWN and ENTER buttons, then press the
VOLUME UP button to perform the hard reset, or press any other
button to cancel the reset.
4. Release the VOLUME DOWN and ENTER buttons, then press the
VOLUME UP button to perform the hard reset, or press any other
button to cancel the reset.
***Check this out! http://www.hardreset.eu/htc_touch_diamond_hard_reset_soft_reset_en.html
***I tried it,but the problem with YouTube didn't stop.
Very easy way to Hard reset the phone is by going to phone settings and select "Clear Storage" and enter 1234 click ok. (This is erase all the data and installed programs and will get the factory settings)