While on Call: Face keeps hitting Mute, etc.. HELP - Nexus One Q&A, Help & Troubleshooting

I thought the screen shuts off when you're in the middle of a call (proximity sensor?). On the iPhone, when you're in the middle of the call, it shuts the screen off when its by your face just so you don't hit anything like mute, etc...
Any way to get around this? Thanks

Legaleye3000 said:
I thought the screen shuts off when you're in the middle of a call (proximity sensor?). On the iPhone, when you're in the middle of the call, it shuts the screen off when its by your face just so you don't hit anything like mute, etc...
Any way to get around this? Thanks
Click to expand...
Click to collapse
Mine shuts off the screen when your face is close to it.
Settings -> Call Settings, do you have Keep screen awake checked?

I don't see that option. Settings, then call settings... I see voicemail, call forwarding... That's pretty much it. Running Stock 2.1

Mine has done this a couple times now,i'll be talking to someone and all of a sudden start hearing beeps as if hitting the numbers on the keypad. First time it happened I thought it was the person on the other end but it happened again last night and I looked at the phone after I got off the call and it had #2* or something like that in the dialer so something is definitely weird here.

bluehaze said:
Mine has done this a couple times now,i'll be talking to someone and all of a sudden start hearing beeps as if hitting the numbers on the keypad. First time it happened I thought it was the person on the other end but it happened again last night and I looked at the phone after I got off the call and it had #2* or something like that in the dialer so something is definitely weird here.
Click to expand...
Click to collapse
are you using a screen protector/skin/case ... anything?
mine has never given a problem.
so far.

Maybe you have a really skinny head that's not passing the sensor?

nmesisca said:
are you using a screen protector/skin/case ... anything?
mine has never given a problem.
so far.
Click to expand...
Click to collapse
Nope, I imagine this will happen to everyone at some point though. It doesn't happen very often, it just out of the blue will happen one day. I guess the more you talk on the phone the more likely you will be to eventually experience it Maybe it has something to do with enabling the keypad? As that is what I did last night to punch in an extension.

This problem happened with my gf, when she had a droid. For some reason while she was talking on the phone the screen wouldn't always stay off and she would bump the on screen buttons with her cheek and end up usually trying to add a new caller to the call, thus muting whom she was talking to. She also had a lot of problems with the Capacitive touch screens, it wouldn't register half the time where she touched.
I've never had this happen to me, I doubt it actually will. It must be something related to how we hold our phones, and where it lines up to peoples differently shaped heads.

bofslime said:
This problem happened with my gf, when she had a droid. For some reason while she was talking on the phone the screen wouldn't always stay off and she would bump the on screen buttons with her cheek and end up usually trying to add a new caller to the call, thus muting whom she was talking to. She also had a lot of problems with the Capacitive touch screens, it wouldn't register half the time where she touched.
I've never had this happen to me, I doubt it actually will. It must be something related to how we hold our phones, and where it lines up to peoples differently shaped heads.
Click to expand...
Click to collapse
Never happened to me in 2-3 years with the Iphone. To act like it is happening because we are holding the phone wrong is a bit absurd, I mean it's not exactly a complicated process I will try and figure out what's happening, haven't paid much attention to it yet because I figured it was a fluke but it happened twice now and is happening to other people.
One thing I noticed last night was the phone screen was still blacked out while the beeps happened so it's not a sensor thing the screen is actually blacking out it's just being activated again by something that happens after it's off I assume.

I'm not using a case or anything. It NEVER happened to me with the iPhone, but it happens quite often with the Nexus One. VERY annoying... It should be like the iPhone, where when its by your face, it shuts off the screen AND disable the touch buttons below the screen.
I think its the touch buttons causing the problem... Because my screen does turn off when its by my face.

Legaleye3000 said:
I'm not using a case or anything. It NEVER happened to me with the iPhone, but it happens quite often with the Nexus One. VERY annoying... It should be like the iPhone, where when its by your face, it shuts off the screen AND disable the touch buttons below the screen.
I think its the touch buttons causing the problem... Because my screen does turn off when its by my face.
Click to expand...
Click to collapse
This is the behavior I experience with my nexus one (stock and custom roms). As soon as I place it near my face the proximity sensor turns off the screen.
The capacitive buttons below the screen are disabled when the screen turns off for me as well. I just called in to voice mail and hit every one while the screen was off due to the proximity sensor, not a single response from any button or the screen and no change in call status when I moved the phone away and the screen came back on.

krohnjw said:
This is the behavior I experience with my nexus one (stock and custom roms). As soon as I place it near my face the proximity sensor turns off the screen.
The capacitive buttons below the screen are disabled when the screen turns off for me as well. I just called in to voice mail and hit every one while the screen was off due to the proximity sensor, not a single response from any button or the screen and no change in call status when I moved the phone away and the screen came back on.
Click to expand...
Click to collapse
Yea it's some kind of fluke, It happens so randomly I am thinking it might be something to do with the internet connection like checking mail or maybe the GPS doing something that wakes up the buttons while the proximity sensor keeps the screen off because everything will be fine then all of a sudden it happens while the screen is still blacked out.

Sounds like a factory reset might fix this issue... definitely not normal behavior.

I think this is happening to a bunch of people. I don't think a factory reset would help. I think its a bug...

uansari1 said:
Sounds like a factory reset might fix this issue... definitely not normal behavior.
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Click to collapse
No it's not a normal behaviour you are correct however it's not anything a factory reset is going to fix either. It's some kind of software bug that once enough people experience it will get sorted, just a matter of time before enough people start complaining to bring it to attention of Google or HTC.

bluehaze said:
Never happened to me in 2-3 years with the Iphone. To act like it is happening because we are holding the phone wrong is a bit absurd, I mean it's not exactly a complicated process I will try and figure out what's happening, haven't paid much attention to it yet because I figured it was a fluke but it happened twice now and is happening to other people.
One thing I noticed last night was the phone screen was still blacked out while the beeps happened so it's not a sensor thing the screen is actually blacking out it's just being activated again by something that happens after it's off I assume.
Click to expand...
Click to collapse
Are you accidentally hitting the volume buttons on the side of the phone? It sounds like you might be turning the in call volume down, thus leading to it being muted.

^^ No... My face actually hits the mute button. I then have to click the mute button with my finger once i realize the person can't hear me and then they start hearing me again after I click it.
It happens with other buttons on the screen too.

Legaleye3000 said:
^^ No... My face actually hits the mute button. I then have to click the mute button with my finger once i realize the person can't hear me and then they start hearing me again after I click it.
It happens with other buttons on the screen too.
Click to expand...
Click to collapse
Figured I would ask... I sell cell phones, and I get about 1 person a day in that has muted their in call volum by accidently hitting the volume toggle button without knowing it... all different phones (BB's are the worst!).
Anyways, my proxy sensor works perfect! I even just tested it a bit, and it senses a single finger tip starting about 1" away from the screen anywhere along the top of the screen... worked on both the left and right side and everywhere in between just fine.
I use my phone a lot at work in call (calling in to CS, calling the manager, etc) and have not had a single proxy sensor issue in the week I have had my phone.

bluehaze said:
No it's not a normal behaviour you are correct however it's not anything a factory reset is going to fix either. It's some kind of software bug that once enough people experience it will get sorted, just a matter of time before enough people start complaining to bring it to attention of Google or HTC.
Click to expand...
Click to collapse
May not be normal, but its not a bug that seems to be effecting all phones. Same thing that not everyone is experiencing random touch events, 2g/3g toggling, or dust/dogfooding. To say every phone has this problem because you do is simply short sighted.

bofslime said:
May not be normal, but its not a bug that seems to be effecting all phones. Same thing that not everyone is experiencing random touch events, 2g/3g toggling, or dust/dogfooding. To say every phone has this problem because you do is simply short sighted.
Click to expand...
Click to collapse
LOL shortsighted eh? It's a bug it will happen to more and more people eventually and you will see, i'm sure it will happen to you eventually as well. Only thing shortsighted is your reply.
Good day to you sir.

Related

This device drives me nuts

Is there ANYTHING I can do to make this device work in a sensible way?
I mean I find it deeply unsettling that I have yet to see anyone else complain about the huge design flaw this phone has.
That being, when I receive a call, the touch screen activates at the slightest touch. That doesn't make sense because I don't tie it to my wrist... I carry it in my pocket or my belt clip and even in my belt clip it presses random spots on the touch screen. I want it to not do that, first of all. In fact I don't want the phone to even turn on touch activation until I give it clearance to turn on, because otherwise it will stay there and randomly press buttons until I check my phone and realize someone called me an hour ago.
Because that's the thing—I need it on vibrate a vast majority of the time, I can't feel it vibrate but it'll open random programs or do random crap. I can always tell because whenever I decide to reach down and check my phone I feel it overheating, and I think, "Yup. Someone called me and I didn't hear or feel it vibrate." That's actually ridiculous. That's severely headache inducing at how completely backwards it is without the option to change it in settings. At least not that I've seen. As I've said, no one else is complaining about it... so what are you guys doing?
I'm sorry but as I said, this phone drives me nuts. I can't help but feel angry just by talking about it.
Actually you could either turn on the screen lock so that even if it turns on, it's locked and none of the buttons or screen touching will do anything, and the machine will turn itself off after a while.
Or,
you can install BSB tweaks and set it so that the phone doesn't turn on unless you tell it to.
Most of the time it's not the device, it's the user. Especially obvious when reading user reviews and most users claim features don't exist when in fact they never found them. Or phone is capable of certain things, but the user is not only unaware, they are angry the features are not there.
GET TO KNOW YOUR DEVICE or use available tweaks and information
use a loud ringtone, use vibrate, use a screenlock program... (S2U2 is excellent, but you may find it complex).
Or extend the phone ring time before it goes into voicemail (that's in phone settings I recall)
The phone is not perfect, but it can very easily be configured to avoid accidental answering or not noticing the call in the first place. That said, the standard options are not good...
To be fair, I'm not stupid, but I am pretty ignorant when it comes to stuff like this. Bear in mind I've been using an old flip phone for the majority of my life, and I've spent a good amount of time looking through my X1 for a setting that would make my phone work better. I've found nothing that would keep the touch screen off for incoming calls or texts, which genuinely irks me.
Yes I tried locking the phone for a while, but it's a pain getting a call and then not being able to answer in time because I notice it late, pull it out, and then have to unlock it to answer. Also, locking the phone didn't stop the touch screen from turning on and pressing random buttons... it was just that with it locked there were no buttons to press except the digit code and I might be right to guess that my phone would lock me out completely if I randomly hit the wrong buttons enough times. Also the backlight was draining the battery and it was overheating anyway. It didn't make a difference.
I also spent a generous amount of time on the internet looking for solutions, but as I've said, no one else seems to have had my problem, so I was certain I wouldn't find a solution until I asked for myself. Believe me, I wouldn't have posted anything here if I'd found one.
Anyway I'll try "tweaking" it as was suggested. Thanks for the help.
(Also bear in mind having to "tweak" a device DOES suggest it was badly designed in the first place, which was kind of my point. Paul C knows what I'm talkin' 'bout.)
Peace.
Faceeat said:
To be fair, I'm not stupid, but I am pretty ignorant when it comes to stuff like this. Bear in mind I've been using an old flip phone for the majority of my life, and I've spent a good amount of time looking through my X1 for a setting that would make my phone work better. I've found nothing that would keep the touch screen off for incoming calls or texts, which genuinely irks me.
Yes I tried locking the phone for a while, but it's a pain getting a call and then not being able to answer in time because I notice it late, pull it out, and then have to unlock it to answer. Also, locking the phone didn't stop the touch screen from turning on and pressing random buttons... it was just that with it locked there were no buttons to press except the digit code and I might be right to guess that my phone would lock me out completely if I randomly hit the wrong buttons enough times. Also the backlight was draining the battery and it was overheating anyway. It didn't make a difference.
I also spent a generous amount of time on the internet looking for solutions, but as I've said, no one else seems to have had my problem, so I was certain I wouldn't find a solution until I asked for myself. Believe me, I wouldn't have posted anything here if I'd found one.
Anyway I'll try "tweaking" it as was suggested. Thanks for the help.
(Also bear in mind having to "tweak" a device DOES suggest it was badly designed in the first place, which was kind of my point. Paul C knows what I'm talkin' 'bout.)
Peace.
Click to expand...
Click to collapse
First of all tweaking does not mean a phone was badly designed, tweaking or modding gives the option to add, remove, or change anything you want in your phone. With your logic every smart phone was badly design becuase everybody tweaks their phones. And what you are saying makes no freaking sense. How can you not answer a call when your phone is lock, the incoming call pops up on the screen? How is your phone turning on and pressing random buttons when it's locked lol? How about you give more info on what rom you are using becuase what your saying makes no dam sense.
Oh, come on, man. It was my first smart phone. If I wasn't giving it the benefit of the doubt that I COULD do something about my issues, I would've taken the phone back. Instead I posted here and asked, because I was fed up using the search function trying to figure out what I was doing.
With your logic every smart phone was badly design becuase everybody tweaks their phones.
Click to expand...
Click to collapse
I'm sure most people don't tweak their phone to fix rudimentary issues that cripple the usability of the phone.
Don't get me wrong, I'm GLAD my issue can be fixed, and thank you. I'm just saying. I didn't know, and the result of not being able to figure it out was me being upset with the device.
Do you want to continue this pointless argument or can we just drop it now?
How can you not answer a call when your phone is lock, the incoming call pops up on the screen? How is your phone turning on and pressing random buttons when it's locked lol?
Click to expand...
Click to collapse
The screen turns on regardless of whether or not it's locked. It rings, and the screen turns on, but instead of allowing you to answer right away, it prompts you for the pin to unlock it. So I CAN answer a call, just sometimes not fast enough because of factors I already specified.
And if I'm not aware I'm being called, when I miss the call the screen stays on in my belt clip, and every time the screen is touched, the backlight remains on. Since it keeps being touched, it never shuts off. And the only buttons on the screen are the pinpad numbers, so it just hits those instead. This is how I got the phone.
So, since whether I lock it or not I get the same annoyances, I choose not to lock it.
Also I have yet to find a tweak that keeps the phone's touch response off for receiving calls, and turns off the screen entirely when or if the call is missed. I would really benefit from something like that to prevent it opening random programs or texting landlines with "aufgfdjkw"...
I'll keep looking.
Faceeat said:
Oh, come on, man. It was my first smart phone. If I wasn't giving it the benefit of the doubt that I COULD do something about my issues, I would've taken the phone back. Instead I posted here and asked, because I was fed up using the search function trying to figure out what I was doing.
I'm sure most people don't tweak their phone to fix rudimentary issues that cripple the usability of the phone.
Don't get me wrong, I'm GLAD my issue can be fixed, and thank you. I'm just saying. I didn't know, and the result of not being able to figure it out was me being upset with the device.
Do you want to continue this pointless argument or can we just drop it now?
The screen turns on regardless of whether or not it's locked. It rings, and the screen turns on, but instead of allowing you to answer right away, it prompts you for the pin to unlock it. So I CAN answer a call, just sometimes not fast enough because of factors I already specified.
And if I'm not aware I'm being called, when I miss the call the screen stays on in my belt clip, and every time the screen is touched, the backlight remains on. Since it keeps being touched, it never shuts off. And the only buttons on the screen are the pinpad numbers, so it just hits those instead. This is how I got the phone.
So, since whether I lock it or not I get the same annoyances, I choose not to lock it.
Also I have yet to find a tweak that keeps the phone's touch response off for receiving calls, and turns off the screen entirely when or if the call is missed. I would really benefit from something like that to prevent it opening random programs or texting landlines with "aufgfdjkw"...
I'll keep looking.
Click to expand...
Click to collapse
For the 2nd time what rom are you using? 6.1 or 6.5? If it keeps being touched on your belt clip why not just keep your phone in your pocket instead? Also what is your backlight power time settings, like what is the time intervals of when you screen shuts off? Also maybe the latest version of the lock app S2U2 V2.41 might solve your problems. I've had my phone for 8 month's and have never experienced what you are saying or herd of but then again I don't keep my phone on a beltclip I keep it in my pocket. It sounds like S2U2 2.41 should help because it gives access to those options you want to change in the S2U2 settings.
This seems to be a rom problem. My phone does nothing you described. After the screen goes off it does not react to any touching of the screen at all. When its in standy mode (screen off) and a call comes in it reactivates the screen and the call can be answered either by touching the corresponding area of the screen or by pressing the green hardware button. The same behaviour can be witnessed when I lock the phone prior to the screen turning off. So I can say I have never experienced problems like you. My phone runs the latest stock rom for Switzerland (German) and is not branded.
altae said:
This seems to be a rom problem. My phone does nothing you described. After the screen goes off it does not react to any touching of the screen at all. When its in standy mode (screen off) and a call comes in it reactivates the screen and the call can be answered either by touching the corresponding area of the screen or by pressing the green hardware button. The same behaviour can be witnessed when I lock the phone prior to the screen turning off. So I can say I have never experienced problems like you. My phone runs the latest stock rom for Switzerland (German) and is not branded.
Click to expand...
Click to collapse
My phone is the same way but I'm on a custom rom. He might have to flash is phone if nothing else works.
Faceeat said:
I'm sure most people don't tweak their phone to fix rudimentary issues that cripple the usability of the phone.
Click to expand...
Click to collapse
Everyones different, every one wants something to work a little differently.
Faceeat said:
The screen turns on regardless of whether or not it's locked. It rings, and the screen turns on, but instead of allowing you to answer right away, it prompts you for the pin to unlock it. So I CAN answer a call, just sometimes not fast enough because of factors I already specified.
And if I'm not aware I'm being called, when I miss the call the screen stays on in my belt clip, and every time the screen is touched, the backlight remains on. Since it keeps being touched, it never shuts off. And the only buttons on the screen are the pinpad numbers, so it just hits those instead. This is how I got the phone.
So, since whether I lock it or not I get the same annoyances, I choose not to lock it.
Also I have yet to find a tweak that keeps the phone's touch response off for receiving calls, and turns off the screen entirely when or if the call is missed. I would really benefit from something like that to prevent it opening random programs or texting landlines with "aufgfdjkw"...
I'll keep looking.
Click to expand...
Click to collapse
As mentioned previously there are many alternitive unlocking programs
Slide to unlock 2 (S2u2) is very good, customisable and free.
Here is the website http://ac-s2.com/ you can also find threads about it on XDA Developers.
I am currently using Throttle lock, Provides extra security without having to use pins, customisable, and free here is the website http://www.throttlelauncher.com/portal/Products/ThrottleLock/throttlelock-09
Once again you can find threads about it on XDA Developers.
to use either of these programs, just download the .cabs from the websites, transfer them to your phone and click on them to begin installation.
hope that helps.
For the 2nd time what rom are you using? 6.1 or 6.5?
Click to expand...
Click to collapse
6.1
Everyones different, every one wants something to work a little differently.
Click to expand...
Click to collapse
Yes, but I'm pretty sure no one wants their phone wasting batteries.
If it keeps being touched on your belt clip why not just keep your phone in your pocket instead?
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Click to collapse
What difference would that make? I keep other things in my pocket that are probably more likely to hit the touch screen. Besides, I got the phone before I got a belt clip. It was in my pocket first. I thought the belt clip would make it better. Since it doesn't I still prefer the belt clip for the phone's accessibility.
Also what is your backlight power time settings, like what is the time intervals of when you screen shuts off?
Click to expand...
Click to collapse
On that screen in the settings there's an option to turn off the device after a certain amount of time. Before, when I was in those settings, I had it unchecked, thinking it would turn the phone off completely. But it does exactly what I want—it disables the touch screen after a minute.
Still, that's not a perfect solution, but it helps a lot. That plus the lock app should make it well within working standards. Thank you.
SORRY FOR WASTING YOUR TIME GUYS. I take back what I said. I'm now an enlightened individual. I can build rainbows with my mouth.
Faceeat said:
Is there ANYTHING I can do to make this device work in a sensible way?
I mean I find it deeply unsettling that I have yet to see anyone else complain about the huge design flaw this phone has.
That being, when I receive a call, the touch screen activates at the slightest touch. That doesn't make sense because I don't tie it to my wrist... I carry it in my pocket or my belt clip and even in my belt clip it presses random spots on the touch screen. I want it to not do that, first of all. In fact I don't want the phone to even turn on touch activation until I give it clearance to turn on, because otherwise it will stay there and randomly press buttons until I check my phone and realize someone called me an hour ago.
Because that's the thing—I need it on vibrate a vast majority of the time, I can't feel it vibrate but it'll open random programs or do random crap. I can always tell because whenever I decide to reach down and check my phone I feel it overheating, and I think, "Yup. Someone called me and I didn't hear or feel it vibrate." That's actually ridiculous. That's severely headache inducing at how completely backwards it is without the option to change it in settings. At least not that I've seen. As I've said, no one else is complaining about it... so what are you guys doing?
I'm sorry but as I said, this phone drives me nuts. I can't help but feel angry just by talking about it.
Click to expand...
Click to collapse
Maybe a magnet on your belt phone keeper
turns on the phone...........
Recently I also discovered that keeping X1 close to a second mobile phone MAKES X1 randomly open apps by itself....
Crazy but true!!!!
Once somebody calls you and quits,
without your reaction there's no way you can activate anything if your phone is locked with a code....
A short press of the power button suspends the screen? lol.
I was about to say it but sean0r beat me to it (by weeks lol)
I felt the same thing when I first bought the phone (1-2 hours).
I just usually set my backlight to turn off after 10-30 secs. (Settings->Power->Advance Tab)
And I also don't use the lock feature since I think it's more of a hassle then to just turn the screen off (power button, like sean0r said) then turn the screen on again when I'm about to use it. It basically does the same thing like the lock/unlock button, it help prevents unwanted screen touch, only I feel it's way way more faster than the unlock button (even if you configured the lock/unlock button, to lock quicker).
And since you're new, if you haven't used any of the great custom ROMs you should definitely try it!! Read the guides carefully though, I warn you it might be addictive =D
The custom ROMs and this great XDA community is what made me keep this phone despite this phone's poor poor poor poor poor...I mean horrible build quality! Sony should thank these guys...seriously...
Sorry for bumping an old thread...
I'll rebump - flash Mr. Rusch's Touch X ROM if you are a noob. It is slick, stable, and well configured by default.
It isn't the flashiest, but it is stable and convenient. I highly recommend for beginners.
Sounds like you're using the actual security lock with password, try just using the keylock where you slide it to use it. (Like iphone)
regardless, I think you should flash energie rom on your phone.
Ive flashed many many roms including spikegottis, 826x, and even various Titanium roms but energie is the best overall for speed, apps and reliability

Prximity Sensor problem....

Hi, I have a huge problem. Every time I make a call, preferably my voicemail, it asks me to press a number in the keypad.
Okay, that's fine. But the only problem is the screen blacks out immediately when the call is made and I cannot choose any of the options. I'm still in the call, although it will repeat the options for about a minute and just end the call.
I can't end the call manually or use the keypad. Tried pressing the lock button, the search, the menu, and Back button. Nothing seems to work.
Is there anything I can do about this? Because this is really becoming a hinderance.
Hi the proximity sensor should brighten the display up the moment you take it away from your ear, if it dosent prpbably there is a problem with it and you need to check it out with either the provider or HTC if you can.
normally to end call you click on the notification on top of the phone.
It is kinda annoying there is no physical button to end calls but i guess thats touchscreens for you
Probabily you use one case
that cover the proximty sensor
I don't use any case or screen protiction... maybe I should to replace it...Thanks..
dr.alkaiser said:
I don't use any case or screen protiction... maybe I should to replace it...Thanks..
Click to expand...
Click to collapse
if so, you should replace it ... sorry mate
dr.alkaiser said:
Hi, I have a huge problem. Every time I make a call, preferably my voicemail, it asks me to press a number in the keypad.
Okay, that's fine. But the only problem is the screen blacks out immediately when the call is made and I cannot choose any of the options. I'm still in the call, although it will repeat the options for about a minute and just end the call.
I can't end the call manually or use the keypad. Tried pressing the lock button, the search, the menu, and Back button. Nothing seems to work.
Is there anything I can do about this? Because this is really becoming a hinderance.
Click to expand...
Click to collapse
I had the same problem. Hard reset solved it. Also solved a problem I had connecting with intermittent connections to Wifi. I think a bum app may have caused the problems.
Starting to happen again, not like last time though. Now it's intermitent and seem to recover when the other end hangs up. May try to get a replacement phone this time.
From what I've seen around the internet this is an OS issue... And it happens to me intermittently as well, though my lock button brightens the display... It seems to have something to do with the screen timeout and the lock screen enabling itself...
Mine had the same issue.
I would pull it away from my face, nothing.
Laid it down flat, nothing
Occasionally it would flash.
I had to return it, no problems since.
The sensor must have been loose and slid behind the open area of the glass.
If you can still, get a replacement
My replacement is in the mail. I have found that if I shake or tap the phone it will flicker and come back during a call. I think the sensor is faulty.

Strange Proximity Sensor Behavior

There seem to be several proximity sensor threads but I've done a search and have not found anyone that is having this same problem.
When I make a phone call, my screen turns off right away. I can only get it to come on by pressing the power button or tilting the phone so that a bright light or glare is on the proximity sensor or light sensor. This is a pain. I use my power button to end calls but I have to disable that option. Otherwise, any time I need to use touch tones for an in-call menu, I hang up or spend a minute tilting my phone or holding it up to a light bulb. I know there are workarounds that I could be using but I am wondering if my proximity sensor or light sensor is malfunctioning or if it is a software issue.
Also, when using the visual voice mail app, my screen goes black but not off. I can still see the status bar. It happens as soon as I tap the play button and works just fine after my voice mail stops. This is likely unrelated but I can't be sure.
Thanks in advance to anyone that helps!
Running stock and unrooted with no physical damage or obstruction of sensors. I have tried a factory reset... twice.
I'm having a weird issue with mine as well. Mine is a little different though. If I need to make a call that requires to enter # prompts and as soon as I move the phone away from my face the keypad will start beeping on the other end so the prompts will always get invalid responses. While on the phone and I move the phone away from my face for any reason, the person on the other end will hear the beeping.
mokash34 said:
There seem to be several proximity sensor threads but I've done a search and have not found anyone that is having this same problem.
When I make a phone call, my screen turns off right away. I can only get it to come on by pressing the power button or tilting the phone so that a bright light or glare is on the proximity sensor or light sensor. This is a pain. I use my power button to end calls but I have to disable that option. Otherwise, any time I need to use touch tones for an in-call menu, I hang up or spend a minute tilting my phone or holding it up to a light bulb. I know there are workarounds that I could be using but I am wondering if my proximity sensor or light sensor is malfunctioning or if it is a software issue.
Also, when using the visual voice mail app, my screen goes black but not off. I can still see the status bar. It happens as soon as I tap the play button and works just fine after my voice mail stops. This is likely unrelated but I can't be sure.
Thanks in advance to anyone that helps!
Running stock and unrooted with no physical damage or obstruction of sensors. I have tried a factory reset... twice.
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It sounds like your issue is hardware related. Take it to a sprint repair store and have it exchanged.
mrwicked said:
I'm having a weird issue with mine as well. Mine is a little different though. If I need to make a call that requires to enter # prompts and as soon as I move the phone away from my face the keypad will start beeping on the other end so the prompts will always get invalid responses. While on the phone and I move the phone away from my face for any reason, the person on the other end will hear the beeping.
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You issue also sounds hardware related. The touchscreen sounds like it is going out. It might be the dialer app but I doubt it. Speaking from experience of course.
I went to Sprint store yesterday and they gave me a replacement for mine.
insuusvenerati said:
It sounds like your issue is hardware related. Take it to a sprint repair store and have it exchanged.
You issue also sounds hardware related. The touchscreen sounds like it is going out. It might be the dialer app but I doubt it. Speaking from experience of course.
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Thanks I will head to a store and follow up here for anyone else. Thanks again.
I would check the sensor settings and play around before trying the store. But if that doesnt work it prob is hardware issues

Black screen after call - growing tired of this phone

Does anyone else have this issue? It's really driving me crazy to the point where I feel like ditching the Nexus 6. It's not even every call, but it is enough to annoy me. Pull the phone away from my head and the screen wont wake up. All I can do is long hold power to force a reset. It's really annoying. I've tried the proximity fix for 5.1 but it still happens. I can't set "power to end call" because also sometimes the phone doesn't wake the screen when there is an incoming call so I have to press power to wake the screen to see who it is.
Does anyone have any idea how to get around this other than the two solutions above? This has happened on both my devices (Original and RMA) and I just can't take it any more.
I sounds like a faulty proximity sensor. And I've observed intermittent behavior like this on previous phones (but not my N6). You can test this with a number of apps. I've used "Sensor Box for Android", but there are several more. Prox sensor is located near the top LH corner. With the app open and on prox sensor, passing your hand over it should register on the app.
You are so active on this forum that I won't even ask about a screen protector....
The proximity sensor seems to work fine under all tests that I have done. I actually use Tasker to utilise the proximity sensor to set ringer volume based on whether it is activated or not (eg in my pocket, proximity sensor CLOSE, set ringer high).
Its not every call either and multiple Nexus 6 devices have had this issue for me too. Proximity sensor works in every test
That's weird. I've had no issues at all. I assume you have the issue on the stock ROM too.....
I suppose I'll have to test though I don't really want to run stock.
What about disabling Tasker and trying it out.
Happens with or without tasker. It's pretty much always done it since 5.1
There are known issues with the prox being flaky on this device. I just need to find a way to overcome this.
Remember, we need to separate problem solving from the idea of how we want our phone to look and perform. Once you've identified the root cause, you can then decide what steps you want to take to solve it.
*Sigh* Yes I know. But it's so intermittent I won't know if it solves it for a looooong time. It would be quicker to return to stock, sell it and buy something else
I've literally never ran stock on the nexus 6.
Like Camera indicated, I'd try removing the screen protector if you have one and see if it's better.
It's not a protector issue.
Let's assume I've done all the obvious things except flash stock
Edit. I'm going to try and use power button ends call. Just to see of its an active call that causes it.
Hopefully it will happen when I can take a log cat but inise the phone very rarely.
Try this app in the Playstore.
https://play.google.com/store/apps/details?id=com.vorlan.screenoncall.free
I had a similar issue where the screen would time out while I was on a call and wouldn't wake when I moved the phone away from my face. I had to hit power button to wake phone and enter pin just to end a call. I make/recieve over 100 calls per day and it was getting old til I found this app. Works perfectly every time.
Thanks but that's not the same issue. Mine will not wake at all. I have to force a reboot to get display
You might give the app a try just to see. It keeps the screen on during a call but the proximity sensor still shuts the screen off unless you are on speaker phone. It may not work, but worth a try to keep your N6!
I've seen the same thing with my N6, display goes black (randomly, not even related to a call) and the only thing I can do is reboot. Haven't wasted any time looking for a solution, 'cause I don't think there is an easy one and there is no way to know if something you try is even going to work! I just reboot and move on.
Just posting to let you know you are not crazy and there is someone else out there with the same problem!!!
I'm not sure what you mean. I've been recommended this app before but I don't like the idea of mybscreen being on.
What do you mean it keeps the screen on but proximity still shuts it off? .
Thanks for confirming
Basically it doesn't let the screen timeout. Proximity sensor still functions like normal.
I would try it and see.
If it helps good, if not no harm. It definitely fixed my issue, even if my issue wasn't exactly what you're experiencing.
Well power button end call didn't help. I don't think it is a proximity sensor issue. Let's hope it happens when I can get a logcat. Unlikely. Maybe a job for tasker.
I had this issue too. I eventually thought it was tied to UV, but then I installed all stock and didnt change anything and it still happened. Maybe a bug in lollipop.

Lift to wake stops working periodically

I just picked up an XZ2 for a steal. So far I really like the phone, but one thing has really been nagging me. The lift to wake functionality works pretty well most of the time, but occasionally, it will just stop working completely. It's like the phone goes to sleep and stops recognizing the sensors or something. It doesn't happen after sitting for a long time, either. It actually happens right after I've been using it. Today, the screen timed out and went black and no matter how much I shook the phone, put it in my pocket and took it out, etc., it never worked again until I hit the power button.
Before someone suggests just hitting the power button or fingerprint sensor: You're missing the point. I shouldn't have to. It's bad enough that Sony took tap-to-wake from us and never gave it back. But I expect this feature to work consistently. Really, you should rarely, if ever, have to hit the power button. A similar feature on the iPhone works without fail almost 100% of the time.
I'm just looking to see if anyone else has experienced this. The phone is fresh out of the box, has the latest build (51.1.A.4.225) and was set up manually, not restored from a cloud backup. Has anyone else seen this?
Oh yes, it is one of three really small, miniscule bugs I've got with my XZ2. In my case, the lift to wake only stops working a few times and after I wake the phone manually, it works the way it should work again. But it only happens in those rare times.
AlvinZahran98 said:
Oh yes, it is one of three really small, miniscule bugs I've got with my XZ2. In my case, the lift to wake only stops working a few times and after I wake the phone manually, it works the way it should work again. But it only happens in those rare times.
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Thanks. Yeah, it's annoying. The inconsistency drives me crazy. It seems to have something to do with the screen timeout.
I wish they would just give us proper tap to wake back.
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