I took my shattered glass HD2 in to replace the glass today at a local store. I was quoted $100 for the glass replacement. I thought, "hey excellent price. I'd rather pay a bill than ruin my phone by doing it myself." (I have fixed all my prior lcds on my phones just FYI) Needless to say about 5 hours later they tell me that due to the damaged state of the phone the lcd was affected as well from the jarring it took when it was shattered. Apparently there were was one large tear of the anti-glare coat on the top left hand side and two other areas where it was lifted as well.
I tried calling them out by saying the technician did not take the required precautions to avoid tearing the anti-glare coat on the lcd when separating the digitizer and lcd.
Unfortunately, I had the option of continuing as is or ordering an lcd screen from them for another $100. The owner who seemed pretty nice said he would try and see if he could get the price on the replacement lcd lowered. Personally, I believe I should not have to pay for the lcd since it was NOT damaged when I took it in.
I probably don't have any recourse though since they say it's a risk associated with this phone. I should have just bought the combo together and done it myself. That's what I get for trying to save a few dollars.
Would you gentlemen have any suggestions?
theres not really much you can do unless you just want to live with it. i was going to suggest getting a warranty replacement but realized it voids warranty when taken apart. if you want things done right DIY cant really rely on shops to do anything anymore..
That sucks. I'd want to be damn sure they are replacing the screen with a genuine article too.
Unfortunately you can't really prove that the membrane wasn't damaged prior to them touching the phone so it will be hard to get out of this one without forking out extra, however I suppose you could always politely threaten them with legal action and a public flaming on a busy internet forum if they don't want to play nice.
It's worked for me i nthe past when i've had issues with car servicing.
Warranty?
k20a1 said:
theres not really much you can do unless you just want to live with it. i was going to suggest getting a warranty replacement but realized it voids warranty when taken apart. if you want things done right DIY cant really rely on shops to do anything anymore..
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No warranty for physical damage to unit. Insurance would have covered it, if insurance was purchased? I did..
Related
Dropped my phone and the screen is all inked up NOW!
I purchased the phone about a month and a half ago...
the screen is the only thing thats messed up...it still made sounds and stuff like normal.
WHAT SHOULD I DO"?
Im so confused.
NappyBoy001 said:
Dropped my phone and the screen is all inked up NOW!
I purchased the phone about a month and a half ago...
the screen is the only thing thats messed up...it still made sounds and stuff like normal.
WHAT SHOULD I DO"?
Im so confused.
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Is it "obvious" that the phone took a fall? If not, then you could probably get it replaced by calling AT&T's handset repair department (800-801-1101, I think) and just lie to them.
I never had a screen issue with my 8125, but I did brick around 7 of them from various issues with flashing custom roms. As long as I was careful with how I worded it, I got a new phone each time.
NotATreoFan said:
Is it "obvious" that the phone took a fall? If not, then you could probably get it replaced by calling AT&T's handset repair department (800-801-1101, I think) and just lie to them.
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Screens don't just crack. They'll sniff out the lie.
and another one...i do feel better now after i broke mine, since it is a tilt u should be able to go through service see how much that will cost, if its over $200 u might be better off doing it urself by getting a screen elsewhere
My screen was cracked after 4 days of having it :')
It was inside my pocket without any further protection and i walked against something. Did cost me 136 euro to fix the screen.
NotATreoFan said:
get it replaced by calling AT&T's handset repair department (800-801-1101, I think) and just lie to them.....As long as I was careful with how I worded it, I got a new phone each time.
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the phone dosent really looked banged up on anything. what should i tell them. i really wanna get out of this not paying a thing...i paid to much for this phone.
benchMarc said:
My screen was cracked after 4 days of having it :')
It was inside my pocket without any further protection and i walked against something. Did cost me 136 euro to fix the screen.
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where did you get yous fixed?
Unless you insured it somehow, you're going to have to pay to replace it. I don't see why anyone should pay for your accident if you didn't arrange coverage for it somehow.
they don't allow you to get insurance on it.
AT&T might not, but you can add it to your homeowners/renters policy or secure outside insurance from a third party (Safeware is one that I'm aware of). Mine is covered under my homeowner's insurance at a very low cost.
aite. but what do i do?
NotATreoFan said:
get it replaced by calling AT&T's handset repair department (800-801-1101, I think) and just lie to them.....As long as I was careful with how I worded it, I got a new phone each time.
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the phone dosent really looked banged up on anything. what should i tell them. i really wanna get out of this not paying a thing...i paid to much for this phone.
benchMarc said:
My screen was cracked after 4 days of having it :')
It was inside my pocket without any further protection and i walked against something. Did cost me 136 euro to fix the screen.
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Click to collapse
where did you get yous fixed?
You go buy a replacement or get the screen fixed. They're not going to believe that you didn't break it yourself. I believe PocketPC Techs advertises that they can fix the screen.
http://auction1.taobao.com/auction/0/item_detail-0db1-0d15896736f242ad61bedaefd7d48e58.jhtml
This is an auction site like ebay in China. Buy it now price is 400 RMB. equals $55 approx.
http://auction1.taobao.com/auction/0/item_detail-0db1-0d15896736f242ad61bedaefd7d48e58.jhtml
This is an auction site like ebay in China. Buy it now price is 400 RMB. equals $55 approx.
I cracked my screen just s few days after getting it. I just repaired it this morning.
Contact njbridges here on the forum, or go to www.phoneystore.com and order the LCD from him. You have to get the whole LCD, as the digitizer portion is not available as a separate component. It cost me $120 + shipping to the US. He even included all the tools you need to make the repair. It literally took me 15 minutes to do. There are 4 torx screws under the display to remove, and then you use the separator tool that is included to remove the top housing. Once you've done that, unplug the LCD, slide it out, slide the new one in, reconnect the LCD, reassemble the top plastics, replace the screws, power back on, and you're done.
It's really simple to do. Why pay someone else to do it (especially if you're given the correct tools for the job).
Regards,
Jeff
Send it to at&t just don't tell them that the screen is broken tell them that it doesn't turn on, it worked for me and my 8125.
NappyBoy001 said:
Dropped my phone and the screen is all inked up NOW!
I purchased the phone about a month and a half ago...
the screen is the only thing thats messed up...it still made sounds and stuff like normal.
WHAT SHOULD I DO"?
Im so confused.
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Click to collapse
Me, too.
I just got back from Panama City, Panama where I was without my screen for a week. I talked on my phone while leaving the mall, put it in my pocket and pulled it out 15 minutes later after getting out of a taxi and the screen was broken. I'll be calling AT&T as this is my business' corp account. I had insurance on my Treo and my 8125, but think I may have dropped it on this one.
It does suck. The phone was three weeks old. I've gone back to my 8125 that's gone through hell and back without any problems....
I've got my fingers crossed or else I'll just order the screen myself.
Joe
www.jozle.com
http://www.phoneystore.com/product.asp?id=114327
See someone else posted this sight above also. I believe this will be the lest expensive way to go.
trick420 said:
I cracked my screen just s few days after getting it. I just repaired it this morning.
Contact njbridges here on the forum, or go to www.phoneystore.com and order the LCD from him. You have to get the whole LCD, as the digitizer portion is not available as a separate component. It cost me $120 + shipping to the US. He even included all the tools you need to make the repair. It literally took me 15 minutes to do. There are 4 torx screws under the display to remove, and then you use the separator tool that is included to remove the top housing. Once you've done that, unplug the LCD, slide it out, slide the new one in, reconnect the LCD, reassemble the top plastics, replace the screws, power back on, and you're done.
It's really simple to do. Why pay someone else to do it (especially if you're given the correct tools for the job).
Regards,
Jeff
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Click to collapse
thanx man,
NappyBoy001 said:
thanx man,
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Any time. One thing to note, putting the outer plastic cover back on is a little bit of a bear - it's a tight fit. you will need to put some serious pressure on the housings to snap them together. It's especially difficult on the power button side of the phone. I used a small flat screwdriver between the top and the keyboard to support the carrier plastics on the top and then used thumb pressure to snap the top plastic to the carrier.
Jeff
As someone who has been through quite a few exchanges with Cingular (none since AT&T officially took over), and as a former employee of a Cingular warranty service provider, I can tell you that they do cover screen damage under very specific circumstances.
When going through the process on the phone, they will ask you basic questions like:
"Is there a pink strip under the battery?" - Indicates water damage
"Was the phone ever dropped from a distance greater than 2 feet?" - This is the important question for screen damage. Damage sustained from drops of 18 inches or less are covered.
It is a reasonable assumption that a cell phone, which is handheld most of the time, will be dropped on occasion.
The biggest question is whether or not the phone shows signs of "physical abuse". If you can answer no to that, then you should have no problem getting your phone exchanged.
Ok i recently posted about my device being dead and getting a replacement, well i guess it was easier than i thought and they have shipped out a replacement device. The problem is is they read me the terms and in those terms was "if we find any physical or water damage we will charge you $499 unless you send back the replacement and either way they WONT SHIP BACK YOUR DAMAGED DEVICE!!!!" I think that is rediculous. And ok i have a small crack in my lcd that happened a few days before it stopped booting. Ive kept all the factory stickers and screen film on from day one (been waiting for my screen protector) so im sure they will remove the screen film but you cant notice the crack at all, only if you look very very very closely you can see like a darker area along the crack. I have a oem lcd on the way and i was planning on replacing it so i guess my questions are should i send it back as is (do they take it apart and thoughroughly inspect it) or should i replace the lcd (does replacing the lcd require you to take apart the base or just the back screws on the screen?) and if you need to take the base apart is there a way to peel off the void sticker and replace the lcd and then replace the void sticker?
Replacing the screen will void the warranty so you might as well just send it as is and see what happens if you want the warranty work done.
so i would have to start at the base and unscrew the screws around the battery? theres no way to peel off the void sticker?
only thing with that is what happens when they find the crack? you lose the phone and have to pay for another phone.I think you might come out better just looking online to buy one and see if you can get the other broken phone to work again,if nothing else you'll have a phone you can use for parts which is more than you'll have if you send the phone in.But its your call if you don't think they'll see it go for it.
do they really have the right to keep my original device? i think that is rediculous if i send theirs back they should send mine back...
Bring it into an AT&T Store and ask them if your scratch will give AT&T the right to keep your device.
met3ora said:
Bring it into an AT&T Store and ask them if your scratch will give AT&T the right to keep your device.
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+1
I agree. Take it in to an authorized AT&T dealer ahead of time and have them check the damage.
If they say it's screwed up and AT&T would keep your phone, then you know your options.
Personally, i wouldnt even ask them about it. I'd just take my phone in with the ****ed up LCD and see if you can get someone in the store to replace the LCD for you. Tell them you will pay for them to replace it so the phone will stay under warranty. See if that works?
Don't take it to a authorized dealer becuase they have know idea what there taking about. Take it to a AT&T corporate store, because they work for AT&T.
dawa259
dawa259 said:
Don't take it to a authorized dealer becuase they have know idea what there taking about. Take it to a AT&T corporate store, because they work for AT&T.
dawa259
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exactly. that's what i'd do.
Please let us know how it does.
I'm getting my tilt soon too
ok so ive heard back from htc, they quoted me that the mobo would be replaced under warranty but the lcd/housing would cost $192 (they also stated the housing of the phone needed to be replaced because "its such a tight fit that they need to break it to get the lcd out" and thats just crap!) I told the guy that that does not need to happen and im sure of that so he sent a request back to the techs to see what can be done if the phone can be sent out wit the replaced mobo and the broken lcd still inside (as i can still use the device its only a small crack). He stated that they need to replace the lcd for the purpoe of running the tests to make sure the mobo is fine so it can be covered under their 90day parts warranty. Any advice on what to say? Dont i have the right to get MY property back (the broken lcd) as is. They never stated anywhere that they would have to keep the broken parts by policy..
Hi
I recently dropped my diamond a few days ago and caused a big crack around the top right corner of my diamond.(it was only on a wodden floor ive dropped my n95 on concrete before and i havn't got a scratch) I didnt have any insurance or any cover on it. I rang up the htc customer helpline and they couldn't give me a final price, they quoted between £50-£100!!! I then rang up orange and they said that they would swap it for a one off fee of £30 + atleast a 4 month subscription to orange care at £6 a month. This comes to £54 which is a bit better but still quite a bit. It isnt the actual lcd screen broken and from what I can see its just the touch screen on top.(unless theres another layer of something). The phone is working fine, theres no problems using the touch screen except for when i tap it I can see pressure marks around the crack being applied to the lcd screen.
Is there any other place that could repair my phone for a cheaper price? I did look for the touch screen and I can get it for £30 but I would not want to risk opening my phone up and causing more damage.
Thank you
p.s. I can upload pictures of the crack if required
its better in the long run to send it off to a service center
this is a bit tough because it will cost you but thats the price
that you will have to pay, it will better in the long run than
buying the screen and doing a DIY bodge job on your phone.
HD
I am in the same side as HtcDia on that.
Send your phone to HTC, you'll pay the price but it's worth it.
Well I disagree with the other two posters in this thread.
I had a similar problem with a samsung phone and finally I bought the screen off ebay and ventured to change it myself (with some courage and no experience at all in this matters) and I succeeded!!.
Wall, as your phone isn't covered by warranty if I where you I'll try to change the touchscreen myself as it is the outermost layer it'll probably be easier.
Good luck
Who said his phone's not covered by warranty? Dropping it and cracking the screen isn't covered, but by replacing it yourself you'll likely void any warranty you do have. This means if you have problems in the future that are actually HTC's fault, and not just a simple mistake, they won't fix it for you. I know it sucks, it's not a good position to be in when you're down 50 pounds for a completely unintentional mishap... But I think that's the way to go. Sorry.
Unfortunately
My note 3 has a broken glass
looks like a bullet hit the lower left corner over the phone icon.
The phone is fully functional and you cant see the cracks but you can see where the bullet type crack is.
In the past I had an iphone do something similar. I took it to apple got it replaced free based on how the crack was.
This crack is similar.
Where would I take it to? AT and T? or a Samsung kiosk at Best buy?
I called a local repair place that fixes phones and tablets he wanted 200+ to fix it. Said to not just replace the glass but the lcd as well because to fix the 20$ glass he wouldnt guarantee his workman ship. I saw a youtube video where the glass is glued to the LCD apparently.
Suggestions?
Thanks
redrover69 said:
Unfortunately
My note 3 has a broken glass
looks like a bullet hit the lower left corner over the phone icon.
The phone is fully functional and you cant see the cracks but you can see where the bullet type crack is.
In the past I had an iphone do something similar. I took it to apple got it replaced free based on how the crack was.
This crack is similar.
Where would I take it to? AT and T? or a Samsung kiosk at Best buy?
I called a local repair place that fixes phones and tablets he wanted 200+ to fix it. Said to not just replace the glass but the lcd as well because to fix the 20$ glass he wouldnt guarantee his workman ship. I saw a youtube video where the glass is glued to the LCD apparently.
Suggestions?
Thanks
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Click to collapse
If you still have warranty from At&t, take it to them. Call them up and see before going there to waste your time. I did some research for you and on ebay the lcd/screen replacement costs about $189. On a wholesaler place known for parts, it costs about $236.
: http://www.etradesupply.com/samsung/galaxy-models/samsung-galaxy-note-3-n900t.html
In all honesty, you're better off just getting it done at the repair shop if and only if you cannot figure something out with AT&T for a replacement.
The note 3 is hardly a month old!!!
Should still be under some kinda warranty! (I would think)
redrover69 said:
The note 3 is hardly a month old!!!
Should still be under some kinda warranty! (I would think)
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Yeah, call up At&t from where you bought it. I don't know about physical damage like a cracked screen though. That's all you because you can't really prove it magically cracked on it's own. So it comes down to luck basically if they allow you to return it for a replacement. Try and see.
redrover69 said:
The note 3 is hardly a month old!!!
Should still be under some kinda warranty! (I would think)
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Click to collapse
Yes, it's still under manufacturer warranty. But the warranty doesn't cover breaking the glass. (You can always try, but I'd be surprised if they go along.)
If you bought AT&T's insurance, then that will cover accidental damage such as this. But there's a $199 deductible.
Gary02468 said:
Yes, it's still under manufacturer warranty. But the warranty doesn't cover breaking the glass. (You can always try, but I'd be surprised if they go along.)
If you bought AT&T's insurance, then that will cover accidental damage such as this. But there's a $199 deductible.
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Lol yeah and at that point you might as well pay a repair shop.
To the OP, they are not going to warranty anything that has physical damage. Unless you have insurance I can promise you it's not even worth your time to talk to them over a broken glass.
I broke my LCD about a week ago and ordered the the front assembly for about 200 and installed it myself. But patients is the key if that's something you don't have let someone else do it. But I wouldn't only do this is your outside or your warranty which in my case I was.
Sent from my SAMSUNG-SM-N900A using Tapatalk
Broken Glass
If you still have warranty from At&t, take it to them. Call them up and see before going there to waste your time
repairing the note 3 glass
i repair the galaxy phones. its gonna be pricey to replace the whole lcd assembly but much cheaper doing glass and adding the glue to it. you can see my video on it. if you think you can do it, itll cost you around 40-50 in materials.
heres the youtube video i made on how to replace the samsung galaxy note 3 glass/screen. if you have questions just send me an email or message. you can find me on google : texfixdfw
cant post the link so just search up:
samsung galaxy note 3 glass only replacement & LOCA bonding
https://drive.google.com/open?id=0B5K0hZRXSQVDLWxOTXVzT1R3eW8
Looks like the screen is separating from the inside???
I got this back in December as a replacement through Sprint for a bad camera. Not too long after I got it I noticed what I thought was a bubble under my screen protector in the top right. Eventually it got bigger to what it is now. Took my screen protector off to replace it to find out that it's actually under the glass. It appears some dust has gotten in too. I haven't dropped it or done anything to it that I'm aware of. Sprint wants me to take it to a repair center. Nearest one is 143 miles away. Grr! Any thoughts as to what this is? Could I have damaged it somehow to cause this? There aren't any scratches or dents on it anywhere!
Yes, this is because you've dropped your phone. This will keep growing bigger and dust stars collecting inside slowly. I had same issue on my N5 and had to replace screen.
navin_bvr said:
Yes, this is because you've dropped your phone. This will keep growing bigger and dust stars collecting inside slowly. I had same issue on my N5 and had to replace screen.
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From what I've gathered and after chatting with Sprint in their forum they're likely going to say I did the damage but I have no idea when/how. They want to talk to me over the phone to discuss options so I'm expecting a call sometime this afternoon. Pretty much the only thing I'll do is if they'll send me a replacement and I'll send them mine back. If they determine it's not my fault great. If it is then I'll just pay the $200 insurance deductible. If they won't do that then I'll probably just pay the $200 insurance claim and get a replacement. Unfortunately I don't have an extra phone to just send them this one to inspect and am not driving 300 miles round trip to have someone look at it.