uhmm i still have warranty on my x1 nd nothingz really wrong with it, except i dropped it the other day from a 3 story balcony and the rails to which the screen opens r bent, the phone is in perfect working condition thoe.. should i just buy a new housing nd replace it myself or should i try and get one from my warranty?
..also i can't get my gps to work with google maps fron nrgz new rom.. can somebody tell me the configurations of Com ports on their settings plz? thnx in advance guys..
from my understanding as long as you are using custom rom you will not able to warranty anything.
Reflash back to stock rom and claim on warranty, its not like the custom Rom caused the physical damage
yep, but never ever mention that 3 storey drop (or any other drop) or your warranty is void for sure
check NRGZ thread for rom specifics
gl
yea i'm going to revert to stock rom and spl obviously but i thought warranty doesn't cover physical damage, what should i say when they ask whats wrong with the phone, i don't want to f*ck up because they'll make me pay for the replacement xperia if damage on mine is caused by me. last time i just told them the phone doesn't wake up from standby mode sometimes when it is left on over night. should i just open the phone and fix the rail of the sxreen so that it opens and then just tell them same excuse? or will that make no difference..
any ideass guyss?? :S
F.M.L!!!!!
I don't know what i did to deserve this, lol
A week ago or so i dropped my xperia down the balcony and now i can't slide the keyboard out since the rails or w/e u wanna call it are bent. So i kept my cool knowing that i have warranty, today i go to plug my phone in my pc so i can restore it to stock rom and spl and then bull**** to rogers to get a new one, BUT something is wrong with the phone's usb, this has never happened before, i plugged it in and the phone turned off, i unplugged it then turned it back on and now the usb jack of the phone is not working... i've tried different cords, even when i plug it in the charger the phone wont charge. So i know i'm F.*.C.K.E.D, unless there is a way to restore stock spl through memory card.
IS THERE??????? if there is i can just put my memory card in my mp3 player then connect it with pc and put the required stuff on there, my xperia still has around 47 percent battery left i turned it off ofcourse untill i resolve this problem. What do u suggest i do??
:O
Should i just flash my rom back to stock and send it in like that.. i know they can check if the spl is stock from boot up screen but the thing is my volume button doesnt work either xD, i dropped it down elevator shaft and it hit exactly the volume down button and broke the button, now only up works. So they can't check through boot up screen and they can't connect the phone through usb.. should i flash stock rom asap then turn the phone back off and send it in with approximately 20 percent battery by then..
What do u guys think..
Well you could try to flash your phone through SD and see if it works, but I But usually get a warning when battery is below 50 percent... But I use pc method, so maybe it will work for you.
And if it doesn't, you said you're phones hardware is damaged, so it shouldn't matter what kind of ROM you have in there am I right? They just need to fix the hardware.... But I am a dutch law student, I don't know which country you are from and what kind of rules apply to you
/showthread.php?t=445662
that's where instructions are for flashing your ROM but NOT your SPL. if you just need to get back to normal ROM then you can do that... then, send your phone back...
Sorry to hear that
But i think that the warranty does not cover an accidental cases. Except if phone destroyed itself alone (which is impossible), i don't see how they can accept this under warranty and send new phone for free.
If its physically damaged because of your fault (which unfortunatley in this case it is) they wont repair it under warranty, warrantys dont even cover acts of god! so unless you got insurance you'll have to make do or pay them to repair it for your probbably??? maybe ask them if you can pay, no idea how much it will cost
there is no call to open a second duplicte thread to the one you already opened on the same issue!
pls refrain from such redundant actions in the future and also choose rule conform titles describing your immediate problem
Mod. edit: merged
Related
Tried connecting my kaiser to 2 different pc's and it won't get detected. The device will charge but activesync won't pick it up. Also its not listed in device manager! I tried disabling/renabling advanced network functionality as well has soft reset the device several times. I'm on the verge of hard reseting BUT when i put my device in bootloader mode it only says serial.. will not say USB as its supposed to
any help would be appreciated.. i'm on death v4 rom btw.
thanks in advance!
fone_fanatic said:
The device will charge but activesync won't pick it up.
Click to expand...
Click to collapse
Can you get an activesync connection via Bluetooth? When you inspect the extUSB connection can you see anything which looks wrong (such as a wire sticking out/in more than the others? What happened preceding this problem?
If you hard reset the device I don't see the relevance of the bootloader. It'll just restore the original image from where it's tucked away in the devices ROM. If it was working fine straight after you installed the ROM thats on it now and doesn't work after a hard restore then that points towards a hardware failure. If you have to go down the path of restoring to a different (original) ROM for returning purposes, there are ways of doing this with a microSD card - although I've not tried. I think the wiki would help there.
bluetooth activesync is working, i did a hard reset and nothing. Flashed to romeos via microsd and now its acting all strange.
After it completed the flash from microsd, i soft reset the device and it rebooted backinto bootloader.. i removed the microsd and soft reset several times and it kept going to bootloader. I attempted to hard reset as well and same thing, would go to bootloader. Removed the battery for a couple minutes and still same thing. Plugged it into USB with it off and it turn on by itself and go straight to bootloader. Unplugged the USB cable, took out the battery and put it back in, then plug the USB cable back in and this time the orange light came on as if charging and it finally booted up. The above has happened to me previously on my hermes but that was when the battery was extremely low, my battery level is currently at 97%!
now its booted into the freshly flashed rom and still same thing... charging but not being recognized by the PC... i've checked the usb port on the device and everything looks fine.
I'm lost at what to do now....
This might be a stupid reply but I had the same problem. My cable was busted so you could try another cable.
I am in the same situation here
Tried it with 3 different PCs with 3 different cables.
It's charging, Active sync pickes it up and trying to connect but fails to connect.
The only think I can come up with, I used new charger in the car. May be it killed the port
Is there any way to find out for sure?
i tried 2 cables with 2 different pcs... its only charging it and the computer won't detect the device at all. Nothing under usb in device manager.. even in bootloader, it only says serial not usb. I've downgraded to a shipped AT&T rom and Radio through the storage card but i still need to downgrade the SPL before i attempt to get a warranty exchange. IS that possible to do with through microsd yet?
I'm having the same issue. The usb port charges the phone fine with the USB cable, but teh computer does not detect the device. I also tried the headphones and they work fine as well. Help!
Update: I just tried a different usb cable, and now the computer recognizes the device, but as an unknown device.!!!!!
fone_fanatic said:
bluetooth activesync is working, i did a hard reset and nothing. Flashed to romeos via microsd and now its acting all strange.
After it completed the flash from microsd, i soft reset the device and it rebooted backinto bootloader.. i removed the microsd and soft reset several times and it kept going to bootloader. I attempted to hard reset as well and same thing, would go to bootloader. Removed the battery for a couple minutes and still same thing. Plugged it into USB with it off and it turn on by itself and go straight to bootloader. Unplugged the USB cable, took out the battery and put it back in, then plug the USB cable back in and this time the orange light came on as if charging and it finally booted up. The above has happened to me previously on my hermes but that was when the battery was extremely low, my battery level is currently at 97%!
now its booted into the freshly flashed rom and still same thing... charging but not being recognized by the PC... i've checked the usb port on the device and everything looks fine.
I'm lost at what to do now....
Click to expand...
Click to collapse
Have you tried these steps?
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync-usb.mspx
ajay6780 said:
Have you tried these steps?
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync-usb.mspx
Click to expand...
Click to collapse
Thanks for that suggestion but still no dice
The computer isn't detecting the device at all! Usually when a usb device is plugged in you can go to device manager and look under USB and see it there, but its not showing up. I've scanned for hardware changes several times and nothing.
I've now tried on 3 different computers (2 pc's and 1 mac) with 2 different USB-MiniUSB cables and nothing!!
i guess i'll just go to the at&t device support center tomorrow and hope they'll replace it on the spot and notice that i've changed the SPL...
can i ask for the people that are having this problem to do the following.
With your device unplugged from the PC open device manager. (Right click My Computer -> Properties -> Hardware (3rd tab) -> Device manager) Then expand the last tab (Universal Serial Bus Controller) and plug in your device.. if it doesn't show up then click actions -> scan for hardware changes..
I just want to make sure if your computer is detecting your device or not..
just an update with my situation. i went into the att device service center today and told them my problem... the guy behind the counter had no clue what he was doing. he just looked at it like a monkey for minutes then swapped it out for a new one. no questions asked even though it was hard spl'd, cid unlocked, and sim unlocked.
but now this device's vibration is really weak and i lost my invsishield protection on the front (kept the battery cover and my ppctechs scren protector)
Busted? or just won't work
Hi all,
I have been coming to these forums for a little while and only posted a couple of times. I felt this was important. I was having the same problem. Tried the cables, resets, ROM changes the works. I have had my at&t tilt htc 8925 for 36 days when I reported the problem to them. But it actually started about 10 days before. At&t tech support was very rude and accusatory when it came to them "helping" me. I, like probably all owners of a phone like this treat it like gold. It is very important to me. So when I contacted tech support and was told it was probably abuse or I had "buyers remorse" (I don't want to return the phone I just want it fixed!?)
The best they can do and they do not budge on this is for me to return the phone for an exchange. BUT, and this is a BIG AT&T but, the phone they exchange it with is refurbished. Something someone has returned. I do not want a phone that has been returned. I want mine fixed. "This is my phone, there are many like it but this one is mine" Know what I mean? When I bought the phone the guarantee was "we'll just replace it with a new phone" and I like 1000's of others did not ask if that "new phone" was refurbished. It is. Now advocates will tell you as they did me, refurbished is actually BETTER than new. Huh? Then why aren't all phones sold refurbished ones? And if they are so great, take mine back, give me one of those "crappy" new phones and give mine to someone who wants a sweet refurb. I am outraged by the whole mess.
I have searched forums and complaint sites. The bad usb port problem is NOT an isolated incident. There are a lot of people with the same "it charges but won't sync" problem. This is a known problem they refuse to address. Their stand, send in for refurb.
Personally I would like to see a recall fix class action against at&t. It can be fixed but they just don't want too. I thought I would be relatively safe buying for a huge company. They spend millions on advertising to simply leave their customers twisting in the wind after 30 days. Very bad business.
That's the rant. So I decided that if the warranty was useless anyway I'd take a shot at it myself before sending out for repair myself. There is a place in California PPC Tech http://www.pocketpctechs.com/main.asp?area=home that will fix the usb for $79 and ship it back to you in a few days. They seem to be reputable and a lot of people are opting to fix this problem themselves.
How did I fix mine? by altering the mini usb end of the sync cable. I tried other cables and connectors but I think it has something to do with the contact points. The only way mine would work was if I plugged it in, wiggled it slowly and with a little bit of pressure at times, around until the screen brightens. That means it has made a connection, then don't move. Hold very still. It took both my hands. Wait for what seems like 2 mins and it would start to sync. Based on this. my repair (before I send it to California for repair, which I may end up doing anyway) is make sure the plug on the phone is straight and not damaged. If you can get the phone to sync this way you may be able to crimp the mini end of the usb very very slightly to make the connection you are manually doing by wiggling it around. It took a lot of small tweaking but it now syncs about 29 out of 30 times. That's about as good as it gets.
So good luck to us all. If you can't get it to work yourself send it out west to PPC Tech. In this economy the phone companies like at&t better start getting their customer service back on track before they have no customers to service, It has happened to the biggest before. Wake up AT&T! The days of the business model of massive turnover and new signups is coming to an end as people tighten their belts. Treating current and future users poorly is a sure fire way to put yourself out of business.
here is my gift to you all..
http://forum.xda-developers.com/showthread.php?t=362679
read this post and check EVERY SINGLE LINK in the first post...i had this issue and i ended bending my usb plug every which way until finally i broke the plastic seperator off and in turn smashing the second pin from the left on the top off (the one in charge of activesync) over and over until it broke...i didnt really care i could still flash by sd but then i smashed the + power pin and so i was on the phone with att for many many hours explaining to them that its a known issue to users but not to the company and they finally sent me a replacement..i should have just searched my butt off before trying to deal with a problem/fox it myself (yes i dissasembled it and soldered the pin back on and it broke off multiple times causing me to dissasemble it many many times and smashing it again and i ended up getting alcohol on the water damage void pad which i replaced) learn from me...if you ever have ANY problems that are significant..dont try fixing JUST GET A REPLACEMENT...who cares if its a refurb..if the refurb sucks then send it back until they send you a new kit...after 5 returns you get a new kit soo just keep sendin back them refurbs until your happy
oh and to make it easy on yourself because if you tell att you have a usb problem its NOT covered under warranty and will take you many many hours like me to convince them otherwise (which someone eventually will understand because certain people ARE familiar with this problem at ATT it just depends who you get and how many times youve been elevated in support)..what you need to do is IF YOU CAN return your spl back to stock (if you manage to get a long enough connection with activesync) but if not dont worry too much att doesnt really check spl just that you have the shipped rom on there so load the shipped rom (found on here) on your sd and flash back and just make up some excuse that it isnt working right and youl get a replacement or if you can get the spl revrted jus throw your device in bootloader by a failed flash (pull the usb out during flash) and say its stuck in the funny colored screen lol
jaysjob, i've been dealing with ppctechs for a long time (probably since '03-'04) they're very reputable and highly recommended. They actually got the contract to be the authorized repair center for I-Mate about a year ago.
But why would you pay $79 for something where u can get a complete replacement? Yah it might be a refurb but my device that i turned in was all scratched up from drops.. the images on the start, ie, and messaging buttons by the d-pad had scratched off.. and now the device i got looks brand new (i actually think it is a new one but i never asked if it was a refurb or not)
pazookie, what your saying is true.. always take advantage of the warranty if you have it. If you dont and you want to repair it yourself, know what your doing! I'm very handy and have done many lcd replacements and other various repairs on cellphones (nokias, HTCs, sony ericsson, samsung, motorola, u name it!)
My little brother has the n82 and he bought the black case, I told him to wait for me and i'd help him do it but he got impatient and he thought it was gonna be a simple swap. He ended up breaking his LCD doing it which set him back $80!
anyways i'm happy now with a new device but i'm gonna go back tomorrow and get it replaced again because the vibrate is extremely weak!
fone_fanatic said:
jaysjob, i've been dealing with ppctechs for a long time (probably since '03-'04) they're very reputable and highly recommended. They actually got the contract to be the authorized repair center for I-Mate about a year ago.
But why would you pay $79 for something where u can get a complete replacement? Yah it might be a refurb but my device that i turned in was all scratched up from drops.. the images on the start, ie, and messaging buttons by the d-pad had scratched off.. and now the device i got looks brand new (i actually think it is a new one but i never asked if it was a refurb or not)
pazookie, what your saying is true.. always take advantage of the warranty if you have it. If you dont and you want to repair it yourself, know what your doing! I'm very handy and have done many lcd replacements and other various repairs on cellphones (Niki's, HTCs, sony ericsson, samsung, motorola, u name it!)
My little brother has the n82 and he bought the black case, I told him to wait for me and i'd help him do it but he got impatient and he thought it was gonna be a simple swap. He ended up breaking his LCD doing it which set him back $80!
anyways i'm happy now with a new device but i'm gonna go back tomorrow and get it replaced again because the vibrate is extremely weak!
Click to expand...
Click to collapse
Hi fone
Thanks for the reply.
Yes, I agree with you. If the phone has something else that is messed up like you were saying a scratched screen or buttons. It's just that I am as careful as I can be to keep the phone in nice condition just to send it back for maybe one that someone didn't take the same care of.
Mine works good now. I think it has something to do with when I crimped the cable end. It make a tighter fit. I think that may be the key to mine and others problems. For sure it is becoming more and more clear that there is a design flaw whether att wants to acknowledge it or not.
Thanks for your input about PPC too. If I do end up having to fix it that's probably the way I'll go if that is still the only thing wrong. Otherwise it's in for the warranty as you suggested. I KNOW I'm not that smart.
Im having this same issue and it is definately not a cable problem.
tayloryork said:
Im having this same issue and it is definately not a cable problem.
Click to expand...
Click to collapse
if u think its a hardware problem then take it to a service center. The guys there just follow step by step guides on how to diagnose phone issues. For me he saw a crack in the usb jack on my device and just replaced it. If you send it in to HTC i think theres a higher risk of them figuring outu the device is hard spl'd and wont honor your warranty.
tayloryork said:
Im having this same issue and it is definately not a cable problem.
Click to expand...
Click to collapse
taylor, I'm not saying it is a cable problem. I am saying it is a hardware port problem. I "fixed" mine, probably temporarily, by crimping my usb cord so that it holds more firmly in the port. I did say if you have the same problem and you use the same test I did ie: move it slightly, Gently, not like others I have heard stories of where they ram it from side to side until it snaps off, that you might be able to do what I did. I thought others with the same problem might be able to use this workaround until at&t figures out it is not an isolated incident with thousands of people having the same problem thats all. Hope this helps.
jj
I had a similar problem. Phone would charge fine, but windows didnt even recognise anything was plugged in. Interestingly the bootloader changed to USB when the cable was connected, and Serial when unplugged.
As it turns out (thanks Flying Kiwi for suggesting the obvious I had overlooked) the middle top pin was recessed too much into the plastic guide, so I stabbed it a bit with a scapel and all is well.
So it seems that the Serial/USB section of the bootloader cant even be trusted.
I don't know what caused this.
I got my G1 today. It worked for probably 2-3 hours perfectly fine.
I had an app freeze (either Barcode Scanner or Lock 2.0) and had to do a full hard reset.
Now, whenever the phones screen darkens or I put it to sleep manually, it WILL NOT come back up.
I have factory reset three times now to try and get this to work.
When the screen is black, all buttons on the phone still light up and so does the LED indicator up top. I had my phone set to use a locking pattern screen at one point during one reset to test out and when the screen went black, I was still able to try and log in by doing my pattern. It unlocked, but still showed nothing on the screen.
Please help!
I've tried:
Turning Wi-Fi off
Turning 3g Off
Disclaimer: Yes, I've searched. I can find other users with the same problem but none of them seem to have a solution.
Phone is NOT ROOTED and has the factory ROM.
Update 1: Update: It only freezes/blacks out when I try to wake the phone from one of the front key buttons.
If I'm sliding to unlock, it seems to be fine.... (but if I've already tried to open from the front it doesnt)
Update 2: If I mash all the buttons in random orders for about a minute or two it seems to come back. Anyone have any idea?
Update 3: I'm thinking this has to be an issue with none of the buttons waking the phone up when closed. If I lock the phone with the "END" key, and then click the front "END" Key again, nothing happens. If I slide the phone open, and click it twice - the phone wakes up.
Update 4: Confirmed update 3. Phone will not unlock via front keys unless it's slid open (or open enough to trigger).
I would really, really appreciate help with this.
Hate to bump this, but I've added some detail on the top and bottom. Have to leave for work, hopefully someone might have an idea by the time I get back.
Well you can try to reload the factory rom or root it and try a custom rom and see if the problem still exist. If it is still happening then it would be a hardware problem and need to be sent in. And yes you will still be covered under warranty with HTC since the phone is still less than a year old.
I had a problem with exactly the same symptoms. It turned out that the SD card was cocked-up so home, core, and some other process would hang trying to read it and the phone would not wake-up the screen any more.
Did you try removing the SD card and seeing if that helps?
Karolis said:
I had a problem with exactly the same symptoms. It turned out that the SD card was cocked-up so home, core, and some other process would hang trying to read it and the phone would not wake-up the screen any more.
Did you try removing the SD card and seeing if that helps?
Click to expand...
Click to collapse
Removed the SD card and rebooted the phone.
No change ( still acts the same way ).
Did you factory reset after or was it an instant change?
I don't mind losing data to fix this.
supremeteam256 said:
Well you can try to reload the factory rom or root it and try a custom rom and see if the problem still exist. If it is still happening then it would be a hardware problem and need to be sent in. And yes you will still be covered under warranty with HTC since the phone is still less than a year old.
Click to expand...
Click to collapse
Wouldn't I have to root to reload the factory rom? Is there a rooting tutorial based just on that?
zeabrid said:
Wouldn't I have to root to reload the factory rom? Is there a rooting tutorial based just on that?
Click to expand...
Click to collapse
If you use the official update you don't have to have root. There are some links on here. I'll see if I can find it for you.
https://android.clients.google.com/updates/signed-gfh-CRB43-from-CRB21.c88b03d2.zip
That should be it, but can't confirm since I'm on my work computer.
Some thoughts--may be useful, or not:
Mine was doing that too, but it was caused because I dunked mine underwater during an urban exploring mission. I dried it out, replaced the LCD screen, and everything worked until it would go to sleep. Then I had to do a variety of button mashes and opening the keyboard to get it to come back to life. Sometimes it just wouldn't come back. The problem grew worse over time.
If wiping and reflashing (no need to use a stock ROM) gets you nowhere, then I would suspect a deeper hardware issue. I see you bought it used, can you contact the seller?
If you want to check for water damage, take out the battery and look at the tiny circular sticker in the battery chamber--if it is not white, it has been water damaged. (And the warranty will not be honored.)
Other Lesson: No urban exploring with G1s.
The link didn't work, btw.
derfolo said:
Some thoughts--may be useful, or not:
Mine was doing that too, but it was caused because I dunked mine underwater during an urban exploring mission. I dried it out, replaced the LCD screen, and everything worked until it would go to sleep. Then I had to do a variety of button mashes and opening the keyboard to get it to come back to life. Sometimes it just wouldn't come back. The problem grew worse over time.
If wiping and reflashing (no need to use a stock ROM) gets you nowhere, then I would suspect a deeper hardware issue. I see you bought it used, can you contact the seller?
If you want to check for water damage, take out the battery and look at the tiny circular sticker in the battery chamber--if it is not white, it has been water damaged. (And the warranty will not be honored.)
Other Lesson: No urban exploring with G1s.
Click to expand...
Click to collapse
Zero water damage.
That's great news zeabrid! In that case, I agree with an earlier poster--you should be covered by warranty. Wipe and flash a good rooted rom, and if that doesn't work, revert to stock and demand a new phone.
derfolo said:
That's great news zeabrid! In that case, I agree with an earlier poster--you should be covered by warranty. Wipe and flash a good rooted rom, and if that doesn't work, revert to stock and demand a new phone.
Click to expand...
Click to collapse
Do you have a link to a guide that teaches how to do this (with the stock rom)? I can only see a few that're spread out.
I'm not entirely sure my phone can boot into safe mode/disk mode, so we'll see about that.
Another update: When I boot into safe mode, the same problem exists.
Edit: Just emailed HTC.
This can officially no longer be considered a software issue.
I just rooted and installed a standard ROM. Same issue.
It happens all the way at boot now, just realized this.
HTC emailed me back and told me to call them directly. Will do that tomorrow.
if I find a solution I'll post it immediately.
Alright, my phone is officially ****ed.
Restored back to the original rom.
New problem now: When I close the screen, the backlight goes out and doesn't come back on. (I can still barely see everything, but there's no light).
Calling HTC today.
Edit: Called T-Mo support. They suggested deleting programs to free up space (I only have 2 downloaded and to reset (already done)
=(
Edit2: Called and placed a RMA with HTC after talking to two of their customer support reps. Thankfully, they forwarded me up the support tier after only about a minute with each person when they realized I had already tried all other steps.
The RMA process was surprisingly easy. I have everything set up, and when I get paid (tomorrow) I'm going to ship the phone out. I was given an estimation of 7-10 business days for full repair and return shipping (which sounds great in my opinion - I've never sent anything in for warranty work before).
I'll update you guys once I hear from their repair team on whether or not I'm going to be covered under warranty (I told them that the phone was a gift to me), and if not what the cost is going to be. Like I said earlier in the thread, all water damage indicators are clear and I have unrooted my phone, so I should be covered hopefully.
Thanks to anyone who posted in this thread.
zeabrid said:
Alright, my phone is officially ****ed.
Restored back to the original rom.
New problem now: When I close the screen, the backlight goes out and doesn't come back on. (I can still barely see everything, but there's no light).
Calling HTC today.
Edit: Called T-Mo support. They suggested deleting programs to free up space (I only have 2 downloaded and to reset (already done)
=(
Edit2: Called and placed a RMA with HTC after talking to two of their customer support reps. Thankfully, they forwarded me up the support tier after only about a minute with each person when they realized I had already tried all other steps.
The RMA process was surprisingly easy. I have everything set up, and when I get paid (tomorrow) I'm going to ship the phone out. I was given an estimation of 7-10 business days for full repair and return shipping (which sounds great in my opinion - I've never sent anything in for warranty work before).
I'll update you guys once I hear from their repair team on whether or not I'm going to be covered under warranty (I told them that the phone was a gift to me), and if not what the cost is going to be. Like I said earlier in the thread, all water damage indicators are clear and I have unrooted my phone, so I should be covered hopefully.
Thanks to anyone who posted in this thread.
Click to expand...
Click to collapse
Yea it defitenly sounds like a hardware issue and needs to be fixed. Glad your getting it fixed and you'll be covered no problem.
Do you know if they charge return shipping if it's covered under warranty? I have to pay my own shipping there, and they had me put a credit card down on file in case I either bail when its already there or they need to charge for repair.
zeabrid said:
Do you know if they charge return shipping if it's covered under warranty? I have to pay my own shipping there, and they had me put a credit card down on file in case I either bail when its already there or they need to charge for repair.
Click to expand...
Click to collapse
To be honest I don't know the answer but would like to say they would pay for it. But they would have to let you know of the charge before they apply a charge to a credit card.
wow its weird cause im just having a similiar issue now.. in landscape mode.. phone and back light work perfectly. but one i close the screen everything goes virtually blank, everything is running perfectly just the screen light wont turn on..
will try some of your previous methods.. hopefully it works on mine..=/
thanks, for the info zeabrid
Hello gentlemen! I would like to hear your opinion about my problem, hopefully there is a good soul outhere that knows how to help me. A couple nights ago I was at the club where an asrsehole bouncer knocked my phone out of my hands while chasing some crackhead. By the time I picked up my x1 those three guards were gone. My device fell onto carpeted area and battery cover came off taking the battery with it. THe device does not have any visible physical damage, but when I try to turn it on, I only receive one vibration but nothing happens afterwards. Tried everything (soft/hard reset), it is not recognised by any pc, and it wouldn't flash a single LED just that one vibration. I'd send it to SE for repair but I have HardSPL on it and I'm unable to flash it in this condition. The boot loader isn't coming up either.... Please help me find a solution, i searched these forums but haven't met a single similar problem !!!!
Warranty would not cover dropping the phone anyway, so what's the problem ? Send it to the SE, you will just have to pay something. In case they change whole board, it's gonna be a lot.
Hmm, I just took it apart and cleaned it from inside. Noticed there is a little button cell battery next to optical joystick on the front piece.
-Is it similar to CMOS/RTC backup, does it perform the same thing in X1 as if it was a PC?
-What would happen if I temporarily disconnected it from a circuit would the device lose it's HardSPL?
Can anyone please tell me what it does for Xperia?
Ihh, why on earth did you take it apart by yourself?
If there were NO visible damages on the phone the warranty should have kicked in ... even though it says that it doesn't cover falls. If there are no visible marks on the phone, it's really really hard to prove that the device actually fell.
In anyway you should have sent it to SE.
And to answer your question ... i think the small battery is indeed what powers the flash memory when the battery empty or missing. Disconnecting it would probably have the same results as a hard reset...I doubt that the HARD-SPL would be erased.
stormlv said:
Ihh, why on earth did you take it apart by yourself?
If there were NO visible damages on the phone the warranty should have kicked in ... even though it says that it doesn't cover falls. If there are no visible marks on the phone, it's really really hard to prove that the device actually fell.
In anyway you should have sent it to SE.
And to answer your question ... i think the small battery is indeed what powers the flash memory when the battery empty or missing. Disconnecting it would probably have the same results as a hard reset...I doubt that the HARD-SPL would be erased.
Click to expand...
Click to collapse
yea how would it get erased if u took all batteries out.
Also you shouldnt have taken it apart that would have voided the warrantly compleatly!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Just send it back and say it stopped working - i am supprised a fall broke it though - i've dropped mine loads and nout has been damaged :S
but yea send it to SE center
ok heres my problem. happened about 7+ days ago... well i took it off my computer charger and the screen was messed up when it was closed but when i opened it "Flipping keyboard out" the screen worked fine... so posted on here i had this issue... I at first thought it was a battary problem so i purchased 3700 MaH Tripple life battary... once i got it 2 days ago same problem yet worse.... so heres how it looks
~Turn On Phone
-No T-Mobile Screen Showing
-once Rom Loads it shows yet its Fuzzy like its missing pixels but cant be the problem because i never dropped it.
~Rom Loads
-Screen Still Fuzzy or Scribbly if that helps... can do some basic functions can mount it when I hibernate it and turn screen back on... but doesnt do much
From there tried going into BootLoader "Camera+Power"
Took out battery a few Times Placed it back in
bootloader will come up with backlight but thats it so its a black screen... cant make any Functions.
I can however get into Recovery Mode... yet it looks Fuzzy aswell...soo
what Im asking all of you guru's is... "is my phone bricked..."
Running SuperBad CM5 1.2.5 Test 4 currently not sure if i installed Danger SPL and I cant Check... i had the radio 2.23.02 etc... please reply dont wanna spend 150$ for a new g1... when there could possibly be hope
*Bumping* i had to bump my last like this aswell... Moving out of state in 7 days so Kinda wanna Fix this issue a little Faster Can anyone take a Look Into This
You're phone is not bricked. Sounds hardware, though, not software. You can either warranty if you still have one, or open it up and make sure all cables are securely connected. If both of these fail, you're in the market for a new G1.
ok so what kinda screw driver do i need lol.. i know sounds n00by i used a eyeglass one that seems to be no help... looks like a allen wrench..?
You're going to void the warranty by opening it. Recovering your phone back to stock and sending it in will most likely get you a replacement if you're still under warranty. If you want to disassemble it, you can try this video hxxp://youtube.com/watch?v=3PdhXx3g9nU just replace hxxp with http.
I've replaced my phone twice, and each time I get another they extended my warranty. I've had it since Nov 08 and my warranty is still good for that reason. You might wanna check if your warranty is still good before opening it.
It does sound hardware related but since you can get to recovery can you try a wipe and see if that will do any good.
Hi all,
having only had my phone for around 2 weeks tonight the inner screen of my phone has decided to crack whilst sat on the side doing nothing (Yes, I know, likely story but in my case it is true). Luckily Orange have been very good and are sending out a replacement handset tomorrow as it is still under warranty.
All good I thought, but I am now worried that I have to also send the handset back. It is currently running Darkys firmware and wondered if this is likely to be an issue. Also, the phone is configured for my work email and would like to remove this info before hand.
Any suggestions on how I quicky (and without a screen) return a phone to stock would be very much appreciated!
Cheers,
Michael
It is currently running Darkys firmware and wondered if this is likely to be an issue
YES its broken the warranty depends upon how close they inspect the phone etc .
Post on a similar topic within the last two months re no screen
Normal method of returning to stock is .
http://forum.xda-developers.com/showthread.php?t=818556
jje
Pull the Battery and reinsert it.
Get into the Download Mode.
Flash it with a Custom Kernel.
Unplug the USB during the Flashing Procedure
You will end up with a bricked phone which will force Orange to reinstall the firmware.
And as JJEgan said, it all depends upon how they inspect the phone. If they agree for a replacement, then its well and good. Orelse, you can try my method
by your post I gather you don't see anything on the screen. If this is true, why worry. Orange techs will not be able to see what firmware you are running if the screen does not work.
They are not going to install a new screen to see what stuff you have on your phone.
I bought my phone off of the online classifieds, so I thought there was no warranty.
I was having a problem with the USB port not working properly as I got some mushroom soup (Don't ask) in the port. I figured since I do not have any warranty I will take the phone apart and see what I can do. I cut the top of the metal shield off with a Dremel tool and cleaned the USB port out really well. It did work after this, but about two weeks later my internal SC card died.
I brought the phone into Samsung service center and to my disbelief, they replaced the phone, no questions asked. I guess they didn't even open the phone.
I wouldn't worry.
Ian