dropped my n1... screen cracked - Nexus One Q&A, Help & Troubleshooting

can it be fixed? whats it good for now? any value to anyone?

nexusonemeover said:
can it be fixed? whats it good for now? any value to anyone?
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ill buy it for $20
seriously though you can call htc..i think itll cost $215 for repair...or void your warranty and do it yourself/third party

i just leanred about amex protection program (bought it on my amex)... its been less than 90 days since i had it... im filing a claim, and they may replace it for me. cool beans.

i went thru this with my friends nexus, i called HTC for her. they will fix it for 130 dollars, no questions asked.

RogerPodacter said:
i went thru this with my friends nexus, i called HTC for her. they will fix it for 130 dollars, no questions asked.
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Seems that I have some options now... Found a nexus amoled on ebay for 85... Takes 10 minutes to replace. The insurance takes ~30 days to process and I can't wait that long. So I bought a new nexus and the amoled. If insurance approves the claim, then ill sell the amoled and give them the phone. If they deny, ill replace broken amoled and sell nexus locally to a buddy (I can get more for it in working shape than with cracked screen).
Luckily, there was no damage beyond screen (digitizer and case are perfect still). So looks like ill get some good $ for it when repaired.
But now I'm back in the holding pattern for a new nexus to show up... Argh! (And I'm back on what seems like an ancient smartphone for a while -- bb 8900. Though it still responds to touch perfectly, the nexus' broken screen became flooded with purples and its not legible anymore. D'oh!)

I assume OP will be investing in a screen protector this time around

MaximReapage said:
I assume OP will be investing in a screen protector this time around
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OP had phone in Zagg invisible shield, silicone gel skin, and horizontal cellet belt case at time of fall. I was getting out of the car and the seat belt caught the phone holster, sorta tearing it off of me, and it went from SUV height (5ish feet) to the concrete pavement below me. I even heard the crack of the screen (was a very painful sound to experience).
A sad day indeed.

nexusonemeover said:
Seems that I have some options now... Found a nexus amoled on ebay for 85... Takes 10 minutes to replace. The insurance takes ~30 days to process and I can't wait that long. So I bought a new nexus and the amoled. If insurance approves the claim, then ill sell the amoled and give them the phone. If they deny, ill replace broken amoled and sell nexus locally to a buddy (I can get more for it in working shape than with cracked screen).
Luckily, there was no damage beyond screen (digitizer and case are perfect still). So looks like ill get some good $ for it when repaired.
But now I'm back in the holding pattern for a new nexus to show up... Argh! (And I'm back on what seems like an ancient smartphone for a while -- bb 8900. Though it still responds to touch perfectly, the nexus' broken screen became flooded with purples and its not legible anymore. D'oh!)
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well if this helps, she got her nexus back in less than a week. she is in new jersey, USA. i called HTC, the next morning she received shipping. she got her nexus back 2 days later all fixed up. less than a week. i guess it would depend where in the world you are located though. i think HTC has repair facilities on the east coast, near baltimore.

You had better luck than I did. I sent my phone out 13 days ago to HTC to repair a cracked screen. I paid $115 for the screen replacement on day 2, but STILL have not gotten my phone back. I am very disappointed in the Cust Care at HTC.

I just wanna say that OP has a cool screenname hehe.
And sorry about your screen. My advice - definitelly go with HTC. They know how to take these phones apart properly and they won't cut corners on that. You'll get a proper new native N1 screen.

nexusonemeover said:
OP had phone in Zagg invisible shield, silicone gel skin, and horizontal cellet belt case at time of fall. I was getting out of the car and the seat belt caught the phone holster, sorta tearing it off of me, and it went from SUV height (5ish feet) to the concrete pavement below me. I even heard the crack of the screen (was a very painful sound to experience).
A sad day indeed.
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Tough Case next time then

Thats unfortunate, OP.
My cheap gel case saved my precious from a bad drop to the asphalt. Not a scratch.

id really like an otterbox solution... but i rely on the dock for most of the day and night... and i am a battery swapper too. hmph...
this is not the first time ive had this happen... with the seatbelt taking my phone for a ride without me approving. some years ago, this happened with a BB 8700. but, i didnt know i didnt have the phone on my person until i back out the car and saw something on the ground in front of me. and then i realized that i drove over my @$#%&[email protected]# blackberry. i need a usb dongle coming out of my arm pit, and then id just have the n1 sewn into my forearm.

Anyone have experience in UK with HTC? what's the cost and time? Damn dropped it last night and the screen was with some scrambled colours. This morning had a proper look on screen and I can see cracked lines running all over. I think it's the inner screen that's broken.

nexusonemeover said:
OP had phone in Zagg invisible shield, silicone gel skin, and horizontal cellet belt case at time of fall. I was getting out of the car and the seat belt caught the phone holster, sorta tearing it off of me, and it went from SUV height (5ish feet) to the concrete pavement below me. I even heard the crack of the screen (was a very painful sound to experience).
A sad day indeed.
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Well... Sounds like you learned a valuable lesson on how to protect your new Nexus! Sell your SUV, get a sub-compact, and stop using seat belts!

Related

Poll--Which screen protector for the Tmo HD2 do you think is best ,and why?

Poll--
Which screen protector for the Tmo HD2 do you think is best ,and why?
I have ghost armor on mine. Doesn't scratch or peel. Had the entire phone wrapped in it.
I have a cheap static-cling screen protector on my HD2 from Ebay from China. Honestly, I don't have any quarrels with it. It's just a piece of plastic. It's meant to be the thing to take the scratching so why spend a ton of money on it? Anyways, static-cling protectors may be a bit hard to put on but once you learn how to put them on you can get a perfect bubble-free protection even if you reapply them. Overall, it does it's job and protects my screen.
I use the InvisibleSHIELD from Zagg.com. It's custom cut to fit your entire phone, including the back and sides. Has a lifetime warranty, will replace due to damage for free. Made using military technology. So far so good I like it. If you apply it properly you can't even tell it's there...no bubbles, it doesn't ride up on the corners over time. I am close to replacing it because it has taken a few scratches and rips.
It also "self-heals"...had a huge gash in it one time when it stuck to a rubber key chain I had in my pocket in 95 degree Florida humidity but in 24hours I could barely even tell where it was anymore. Touch screen responsiveness seems the same...
mfrey0118 said:
I use the InvisibleSHIELD from Zagg.com. It's custom cut to fit your entire phone, including the back and sides. Has a lifetime warranty, will replace due to damage for free. Made using military technology. So far so good I like it. If you apply it properly you can't even tell it's there...no bubbles, it doesn't ride up on the corners over time. I am close to replacing it because it has taken a few scratches and rips.
It also "self-heals"...had a huge gash in it one time when it stuck to a rubber key chain I had in my pocket in 95 degree Florida humidity but in 24hours I could barely even tell where it was anymore. Touch screen responsiveness seems the same...
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I'm with you! I have Zagg's Invisible Shield for everything I own. Its doing a great job on my phone. I also have it on my laptop, and after a couple of months, I had it sent and replaced for a new one without any problems...
mfrey0118 said:
....... Made using military technology. ...
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Funny, how one often hears that in advertising. Anyone can say that about their product. What does it mean?
Did the US army develop your HD screen protector? I think they have other things to do.
Just because a company uses terminology like that in order to sell their product to you, to get you to pay $15 for a little piece of plastic that costs them about 1 cent, doesn't mean that it means anything.
me said:
Funny, how one often hears that in advertising. Anyone can say that about their product. What does it mean?
Did the US army develop your HD screen protector? I think they have other things to do.
Just because a company uses terminology like that in order to sell their product to you, to get you to pay $15 for a little piece of plastic that costs them about 1 cent, doesn't mean that it means anything.
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It's the stuff they used to apply to helicopter blades to protect against dust and debris.
source: google-fu
I have the zagg shield for my tmobile hd2 and i absolutely love it.. i would never waste my money on some crappy screen protectors from any retail store or site and the best thing is that there manufactured with a lifetime warranty.
phoneman09 said:
I have the zagg shield for my tmobile hd2 and i absolutely love it.. i would never waste my money on some crappy screen protectors from any retail store or site and the best thing is that there manufactured with a lifetime warranty.
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I have a Zagg for my HD2 but have never used it. I didn't pay attention when I bought it and when I received it and realized it was the wet application type I decided I would just ruin my phone if I tried to put it on. Plus it's hard for me to imagine being without a phone for 12 hours while it dries.
Did you apply it yourself?
crisisinthecity said:
I have a Zagg for my HD2 but have never used it. I didn't pay attention when I bought it and when I received it and realized it was the wet application type I decided I would just ruin my phone if I tried to put it on. Plus it's hard for me to imagine being without a phone for 12 hours while it dries.
Did you apply it yourself?
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I had one that i put on myself. The trick to not having to wait 12 hours is placing it under a desk lap. It under for about 30 minutes and was on. It came our perfect, and warm.
ddgarcia05 said:
I had one that i put on myself. The trick to not having to wait 12 hours is placing it under a desk lap. It under for about 30 minutes and was on. It came our perfect, and warm.
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Good idea.
I use the one included with the otter box, people don't know its there unless I tell them and I keep the otter box for when I go camping or plan on getting really drunk : P its never effected screen response and had been on for 3 weeks with no peeling or anything so no complaints from me!
Sent from my HTC HD2 using XDA App

cracked screen

that was fast
24 hours, slipped out my hand when bent to tie my show, 2 feet off the ground it landed flat on the ground. Shattered.
I want to blame myself but this wasn't an epic slip, I guess there's a magic spot you dont want to hit if this thing falls but if its that easy I think alot of people are going to be doing the same.
Maybe someone at support is having a good day, doubtful. I can;t buy another one tho if it breaks so easily. I've never actually cracked a screen before.
it looks like a tall iphone now
FML
pootown said:
that was fast
24 hours, slipped out my hand when bent to tie my show, 2 feet off the ground it landed flat on the ground. Shattered.
I want to blame myself but this wasn't an epic slip, I guess there's a magic spot you dont want to hit if this thing falls but if its that easy I think alot of people are going to be doing the same.
Maybe someone at support is having a good day, doubtful. I can;t buy another one tho if it breaks so easily. I've never actually cracked a screen before.
it looks like a tall iphone now
FML
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my condolences. I know how it feels. I got mine today but my case is coming in next week. crossing my fingers to keep the damn thing safe till then
pootown said:
that was fast
24 hours, slipped out my hand when bent to tie my show, 2 feet off the ground it landed flat on the ground. Shattered.
I want to blame myself but ...
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I'll just stop you there. It's a smartphone. Without a case, if dropped, it will break. Period. I'm sorry for your situation but this is why cases are so widely used.
kaywalker23 said:
my condolences. I know how it feels. I got mine today but my case is coming in next week. crossing my fingers to keep the damn thing safe till then
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i have dropped my GS3 face down while riding a bicycle and it's fine. Then probably 20 times in a similar instance to just now all i have on that are some some scraches.
Trying to get in touch with LG see what they charge for screen replacement, a post on the LG G2 forum says $105 plys shipping.
pootown said:
i have dropped my GS3 face down while riding a bicycle and it's fine. Then probably 20 times in a similar instance to just now all i have on that are some some scraches.
Trying to get in touch with LG see what they charge for screen replacement, a post on the LG G2 forum says $105 plys shipping.
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If that's accurate that isn't too bad! I know when I cracked my Galaxy Nexus screen last year I just called Google and they sent me a new phone, charged me the full price of the phone, then when I returned my broken one they refunded all but $100. It was a damn good deal in my opinion. You might want to give that a try instead of dealing with LG.
No one to blame but yourself. That sucks though.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Ive only dropped one phone in my life time, htc one x, and the first fall equaled shattered screen =(
I have done the same to gs3, nexus 4, HTC one (yes I am clumsy) they are all as brittle as each other. I just make sure I have insurance!
Sent from my Nexus 5 using XDA Premium 4 mobile app
Ouch. I cracked my Nexus 4 screen 3 times. Sent it o LG every time lol. The last time I sent it, they actually just fixed it for me for free, which was really nice of them.
Anyways, if it really no a $105, this isn't bad. It was around $150 to fix the N4 each time I cracked. The digitizer was literally right on the glass in the Nexus 4, so even the smallest chip could render the entire screen unusable. As was what happened to me.
Nexus 5 has Gorilla Glass 3. I really hope that makes a difference.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Gorilla glass prevents scratching, not cracking.
Sent from my Nexus 5 using XDA Premium 4 mobile app
I usually run totally naked. I love the feel it. With anything on it just seems as if it is not necessary.
On that note, i have never dropped my phone.
sn0warmy said:
If that's accurate that isn't too bad! I know when I cracked my Galaxy Nexus screen last year I just called Google and they sent me a new phone, charged me the full price of the phone, then when I returned my broken one they refunded all but $100. It was a damn good deal in my opinion. You might want to give that a try instead of dealing with LG.
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I got google Nexus support on the phone and went the "come on do me a solid bro" route. The guy at google put me on the phone so I guess he asked someone, but he said he couldn't do anything. I'm on with LG now to find out the price. Maybe try google later and will get lucky.
LG says $40 - $100 depending on extent of damage. LG tech said the digitizer is attached to the screen and very hard to separate. But total turnaround time is 5-7 business days, from time they receive the phone, evaluate repair charges, confirm cost with me and do the work. That's impressive. I could probs sell the thing broken to some of the impatient fanboy nut jobs out there.
Had the nexus 4 for almost a year and dropped it a dozen times from various heights (even shoulder height, and 6' tall) and not crack. Then two weeks ago it fell off my chair about one foot and cracked the bottom of my screen and rendered part of it unresponsive. So it just depends on how it falls. It could fall a hundred times or just once.
Sent from my Nexus 5 using Tapatalk
picture?
Oof, that's too bad! I'm trying very hard to baby mine so far, will be ordering a tempered glass screen protector and a case some time this week. I think the glass screen protector will be enough to prevent a cracked actual screen, so the case is just for situations where I'd want some extra protection (say, hiking, or going to a state fair, etc.). I used a tempered glass screen protector on my Galaxy Nexus for a long time, and it saved my actual screen twice (screen protector cracks, real screen underneath was fine). Best $30 I will ever spend on phone accessories.
Pic or it didn't happen.
I shattered the screen of an iPhone 4S that I dropped down a flight of stairs (on accident?) and ran over an EVO 4G with my car when it slipped out of my pocket getting in. In both incidents neither phone was in a case, and in both I absolutely was to blame. You stay calm and carry on, as the kids say.
UKWill03 said:
Pic or it didn't happen.
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you got me, im making this all up.
pootown said:
you got me, im making this all up.
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You can tell his screen is cracked because his shift key doesn't work anymore.
The plastic they used on Nexus 5 is very very soft. I mean the bezel cannot provide any protection to the screen when it falls on the sides.

Cracked my note 4 screen.....

I just cracked the screen on my note 4 [emoji47]. It is an extremely thin hairline crack that can't be felt by rubbing on the screen but can be felt by passing your nail over it. It's not really noticiable unless the screen is off. Since this is the first time this has ever happend to me im not quite sure what to do. I do have the JUMP! service which includes insurance but how much would i have to pay to get this cracked screen replaced through jump?
What should i do? [emoji22]
Dang, I'm hurting with you!
I think the Co pay is $150 they wouldn't repair it I think they will exchange it.
How did it happen?
It's 175 deductible unless it went up lately
Bubbled said:
did you get it shipped to you? tell em...MOD EDIT
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twe90kid said:
Teaching someone insurance fraud?
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Yeah, @Bubbled - we all know there are ways to break the rules without getting caught...let's keep that off our boards, please. Thanks.
SiNJiN76 said:
How did it happen?
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I dropped it from about knee height while sitting down on a bench at universal
slickmastajay said:
I dropped it from about knee height while sitting down on a bench at universal
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I take it you weren't using a case?
According to Samsung advertising, you should be able to drop the Note 4 on a concrete slab from waist high a thousand times without a problem. You only dropped yours once - has to be defective! Check the video below.
http://youtu.be/Jj3Jy5ufhaY
slickmastajay said:
I dropped it from about knee height while sitting down on a bench at universal
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Damn. Sucks. I do that all the time when i use the phone in the car. I sometimes put it on my lap and forgert it's there when i get out.
dkb218 said:
I take it you weren't using a case?
According to Samsung advertising, you should be able to drop the Note 4 on a concrete slab from waist high a thousand times without a problem. You only dropped yours once - has to be defective! Check the video below.
http://youtu.be/Jj3Jy5ufhaY
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I do have a case on it which i specifically bought with the fastest shipping option on amazon to never have my phone without a case. But it still cracked.. Must have been a tiny rock thats taller than the 7mm lip this case has. I had been looking for a glass screen protector since i purchased the case 2 weeks ago and couldn't find any with good reviews Unlucky me.
What do you guys think i should do? Should i file a claim and pay the $175 or should i wait it out until there are screen repair kits and fix it myself? Or do i have any other options?
slickmastajay said:
I do have a case on it which i specifically bought with the fastest shipping option on amazon to never have my phone without a case. But it still cracked.. Must have been a tiny rock thats taller than the 7mm lip this case has. I had been looking for a glass screen protector since i purchased the case 2 weeks ago and couldn't find any with good reviews Unlucky me.
What do you guys think i should do? Should i file a claim and pay the $175 or should i wait it out until there are screen repair kits and fix it myself? Or do i have any other options?
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If it doesn't bother you that bad, you could just wait until it spreads or gets to where it does bother you... Personally, I am obsessive about such things, so I would replace it using JUMP!... I have this as a screen protector - http://www.bodyguardz.com/screengua...-skins-films.html?dir=asc&order=sort_priority -, and different cases for different "outings" a thin Sammie-case, and an Otterbox Defender... Otterbox Defender only comes in black right now, but I HAD to get max protection RIGHT away... Instances like your's happen to us all after all... Anyway, the PURE Glass Protector is great feeling and very protective... I have used them on 3 devices thus far, and stick with them... They have a replacement program that gives you super discounts if you need to replace it also, instead of having to buy another (Advantage Program)... Anyway, hope these options will help... I know how much this new device being damaged must bother you, but the replacement you get will be well protected I am sure (plus, the protection is available now, where it wasn't, when we first received our devices)... You can have these items waiting on your next device, if you choose to!! Let me know if you find other alternatives worth exploring, these are just my favorite options as of now...
slickmastajay said:
I do have a case on it which i specifically bought with the fastest shipping option on amazon to never have my phone without a case. But it still cracked.. Must have been a tiny rock thats taller than the 7mm lip this case has. I had been looking for a glass screen protector since i purchased the case 2 weeks ago and couldn't find any with good reviews Unlucky me.
What do you guys think i should do? Should i file a claim and pay the $175 or should i wait it out until there are screen repair kits and fix it myself? Or do i have any other options?
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Keep using it until you get the New Phone jitters out of your system.
That just hurt me !!!!
slickmastajay said:
I do have a case on it which i specifically bought with the fastest shipping option on amazon to never have my phone without a case. But it still cracked.. Must have been a tiny rock thats taller than the 7mm lip this case has. I had been looking for a glass screen protector since i purchased the case 2 weeks ago and couldn't find any with good reviews Unlucky me.
What do you guys think i should do? Should i file a claim and pay the $175 or should i wait it out until there are screen repair kits and fix it myself? Or do i have any other options?
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Click to collapse
If it bugs you a lot, i'll file a claim. It's not easy to fix it yourself since most samsung phones the digitizer and LCD is glued together. Very hard to remove it separately if you're not experienced. If you prefer to do it yourself, it is best to order it as one piece but be prepared to pay a pretty penny which would guaranteed to exceed $175.
I feel for the OP. I just got my Note4 and the thought of cracking it's gorgeous screen scares me. Unfortunately I have to wait until I get paid to order a case for it. Until then I have a nice padded case for my Kindle Paper white that I can use.
Sent from my SM-N910T using XDA Premium HD app
Heres another option
ill buy the broken note 4 from you intstead. Haha
if you are serious about that you can pm me
I'd be heart broken if I already broke my screen!
Note 4 T-Mobile
i think i cracked mine too in the middle,right. Its small. And i have no idea how it happend. The phone never fell of my hands or hit it with something. Its a T mob N4, maybe the T Mob version its not the same quality as the N4 for europe?
Your phone it cracked because you or someone else has knowingly /unknowingly mishandled your phone.
If you say one doesn't notice it unless the screen is off, then it may not be that bad... BUT if it bother's much, the $175 deductable is the cheapest route in getting it fixed. Technically it'll be a replacement, so better than getting it fixed. They'll say its a refurb, but its new.

So I cracked my screen...

I dropped my phone today and the screen cracked. It's still usable, just has two ugly cracks along the front. Anyone know of a easy way to replace the screen?
treezy26 said:
I dropped my phone today and the screen cracked. It's still usable, just has two ugly cracks along the front. Anyone know of a easy way to replace the screen?
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send it back to motorola i think they charge 150 to fix
nelsonator1982 said:
send it back to motorola i think they charge 150 to fix
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Might as well have Motorola replace it, it costs $175 for a new device, but you have to mail them you're busted one first.
Sent from my Nexus 6 using Tapatalk
nelsonator1982 said:
send it back to motorola i think they charge 150 to fix
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Agreed. I had a similar issue and had an overall good experience with Motorola repair. Took about ten days from start to finish.
Do I just go to there website? I don't have insurance.
treezy26 said:
Do I just go to there website? I don't have insurance.
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Pretty much. Start at their online repair site:
https://motorola-global-portal.cust...ZS8xNDUxMjUxNzM4L3NpZC9zSnk3cDJGbQ==#/service
So I contacted Motorola and they will fix it for $175 and if I want it back fast I would have to pay another $40 in s/h. With that amount of money, I could just buy a brand new one for another $50. Any thoughts?
treezy26 said:
So I contacted Motorola and they will fix it for $175 and if I want it back fast I would have to pay another $40 in s/h. With that amount of money, I could just buy a brand new one for another $50. Any thoughts?
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Yes it's 250 on Amazon. Probably a better choice.
Also do yourself a favor and buy a case
OK but now I'm in a dilly of a pickle... I have the option to buy the 6p. My concerns are that the 6 isn't gonna receive anymore love now that it's going on two years old. Would it be wise to purchase the 6 again? Or should I just upgrade to the 6p? I love the 6, I do. But...and yes there's always a but lol. But the 6p intrigues me. I've researched and I know its not much of an upgrade but I love the thought of the fingerprint scanner and the overall look of it. But it is slightly smaller in size and I'm a big dude...but (there it goes again), I could always get a case to make up the difference... Anyways, I would love you guys feedback on my first world dilemma lol. Thanks!
get the 6 and save the money for the next nexus 6 upgrade before the end of next year with a proper cpu like the 820
Sent from my GT-N7000 using Tapatalk
Just an update if anyone cares lol. I went ahead upgraded to the 6p. Farewell my fellow shamu-ers. If anyone is interested in purchasing my 6, pm me. Good day.
If you still have the phone and aren't afraid of breaking it you could try a glass only replacement. I have never done it before until yesterday. I ordered the wire from eBay and made a simple jig to hold the wire so I had both hands. I successfully removed the glass. Hooked it back up still works. Am waiting for the new glass and loca glue (didn't order it until I removed old glass so wasn't waisting money if I broke it. I did practice on 2 junk phones first. Only one of the test screens worked before and it still worked after. YouTube videos is what I followed.
get the 6 and save the money for the next nexus 6 upgrade before the end of next year with a proper cpu like the 820
Sent from my GT-N7000 using Tapatalk
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This. It's not worth the extra $400 for the 6P just for a bit more dev love.
affiatic said:
If you still have the phone and aren't afraid of breaking it you could try a glass only replacement. I have never done it before until yesterday. I ordered the wire from eBay and made a simple jig to hold the wire so I had both hands. I successfully removed the glass. Hooked it back up still works. Am waiting for the new glass and loca glue (didn't order it until I removed old glass so wasn't waisting money if I broke it. I did practice on 2 junk phones first. Only one of the test screens worked before and it still worked after. YouTube videos is what I followed.
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Would you care to share your links in what you did?
If better camera and finger print sensor and more comfortable phone in hand is whats important to you i would dive in. I buy 3 phones a year so i can understand you wanting to upgrade even if its not that big of an upgrade . But at this point there won't be any giant leaps from year to year .
treezy26 said:
Would you care to share your links in what you did?
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Here is a link to glass and t3 torque screwdriver. http://pages.ebay.com/link/?nav=item.view&id=361337407585&alt=web
I got all the parts on ebay. Used the cheapest I could find from us sellers. You need a loca glu. I used a uv flashlight I got on eBay to cure the glue. Have to put it on all parts of glass for about 30 seconds each spot.
Here is the link to the wire I used
http://pages.ebay.com/link/?nav=item.view&id=111281188717&alt=web
I drilled 2 holes in a 2x10 block of wood about 8" apart and put the wire holding sticks in the holes. Watch YouTube videos to see how to take phone apart
It worked pretty good for me. I ended up with 2 small air bubbles under the glass and glass is slightly lifted on one side. Cannot notice once in cheap tpu case.
I used a locktite glue that takes 24hrs to cure to glue screen back to bezel. Cleaned with close pins while curing. Tried double sided tape didn't hold, krazy glue dried to hard didn't hold screen to bezel. I think all my trial and error and scraping and reglueing the bezel is why it is lifted.
Sorry took so long to reply. Just glued the screen on 2 days ago.
And I am in no way saying this is easy just that it was no where near as hard as I thought it would be. You could easily completely break screen trying this
Update. Screen works fine but... The locktite worked the best but is coming undone again. I believe I may have had the loca glu to thick. And made the screen thicker in doing so. And when I put it together it is pressing out. Am thinking of reseperating and reglueing. Any advice is welcomed

3rd Whitedome Glass Failure. All after perfect installs & NO ISSUES until 3 weeks

3rd Whitedome Glass Failure. All after perfect installs & NO ISSUES until 3 weeks
Okay I am getting a little annoyed now..
I bought the whitedome glass for me and my wifes Note 8. Perfect installation. Glue spread perfectly and covered the entire screen. Dried perfectly not 1 bubble or spec of dust. 3 weeks later I wake up one morning and one of my edges looks like it lost adhesion and its peeling up and you can see the bubble/smudged glue under the screen not sticking to the glass of the phone anymore.
$50 later I ordered a new one and installed it again the same way. Perfect spread. No bubbles no dust nothing.
2 days after I put my new one on, my wifes phone starts doing the same thing!!! Now I have to order another one for her?
What a scam $50 bucks for it just to keep peeling up on the edges after 3 weeks... randomly overnight too... Only thing I can think of is CHEAP glue causing the issue. Amazon is prone to sending FAKE and CHEAP replacement items even on their "verified" sellers. Colognes, lotions, jewelry etc..
I contacted the manufacturer and they did not reply... on Amazon I contacted the seller and he said "Ask Amazon"... great customer service. FRAUDS.
I'd be furious too and would find another solution if I paid $50 for each glass. I just had to replace my glass today because the upper right corner came "unglued" - luckily I got a couple when Whitestone was having a blowout/EOL sale for nothing.
mcdanielvzw said:
I'd be furious too and would find another solution if I paid $50 for each glass. I just had to replace my glass today because the upper right corner came "unglued" - luckily I got a couple when Whitestone was having a blowout/EOL sale for nothing.
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How did yours come unglued? Me and my wife have no idea what could have happened. It was literally overnight one day.
I just *****ed to amazon on their chat and they sent me a new one for free and refunded me one of the charges. Thats great and all but this is now the 2nd one on my wifes phone and i am already on my 2nd so what if they keep coming "unglued"...
mine's been going strong for a month and a half now.. no bubbles and no signs of adhesive wearing/screen becoming unglued. Also using it alongside a Spigen case too. I'd go so far as to say that the sceen protector is in 95% perfect condition since the install. Barely a hairline scratch to be seen.
Like Huey above, I've been using mine since Oct ~15th with no issues. It sounds like it could be curing issue if it happened twice where it's losing adhesion. Try using the sun to cure instead of the included lamp.
It's happened to mine also. It started losing adhesion on the right side of the screen out of nowhere. There was nothing touching that side of the screen so I was able to rule out anything pressing against the screen.
hbk_seanmichael said:
How did yours come unglued? Me and my wife have no idea what could have happened. It was literally overnight one day.
I just *****ed to amazon on their chat and they sent me a new one for free and refunded me one of the charges. Thats great and all but this is now the 2nd one on my wifes phone and i am already on my 2nd so what if they keep coming "unglued"...
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I'm sure mine happened from excessive pressure on the TGSP in the upper right corner. It's a tight fit in my front pocket of my jeans. Hopefully it doesn't happen again.
i got my whitestone 5 days ago, applied perfectly, everything is fine except that the glue on the right side of the edges are starting to show as white along the edges, a simple swipe of an alcohol pad took care of that
Mines been perfect on my Note8 and my wife's S8+ for over a month
wierdly mine has the same lift area as yours op. Although i want to say it was my fault cause i noticed it right after I went camping. So something must have happened while I was drunk roasting marshmallows
illitirit said:
wierdly mine has the same lift area as yours op. Although i want to say it was my fault cause i noticed it right after I went camping. So something must have happened while I was drunk roasting marshmallows
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Whitestone should add a disclaimer, "Do not use while drunk roasting marshmallows"
I don't know if any of you have tried this. I had some bubbles come up on the top corner of my Whitestone Dome. Due to the case pushed a bit on it. It started late Saturday and continue to get larger. I was already contemplating replacing glass. I said let me give the heat gun a try. So I went ahead and heated that section up and then massaged it out. Now the bubbles are gone. I don't know if this is going to last. But as of right now I am bubble free. I did not cure it again but it might help after you massage bubbles out. I am at work and do not have my UV light with me.
As a lot of reviews mentioned, this glass can be broken easily.
Good for you guys that installation was perfect. Mine was a total waste. And i believe i received a scrap glue
My 2 cents worth... I installed Whitstone the first day on receiving my phone (sept 15) everything ok and was happy with the product, after doing my homework, brought a Caseology [Parallax Series] super fit and I was a happy-chappie Beginning of this week my phone fell.... no bs, a max 4cm, from the bathroom cabinet top into the first draw, it splinted heaps, I thought **** but ok better that than the phone right, now comes the shock looking for the replacement glass, guess what, they want another 40 euros, I've paid over 50 for the set, getting expensive! I contacted and wrote to Whitestone saying I only need a glass without anything else, could they give me a better price. They haven't bothered to answer me..... to which I'm using now AmFilm Dot Matrix 3D Curved Tempered Glass Screen which costs 12 euros and satisfied with. Cheers Collin.
Harleycollin said:
My 2 cents worth... I installed Whitstone the first day on receiving my phone (sept 15) everything ok and was happy with the product, after doing my homework, brought a Caseology [Parallax Series] super fit and I was a happy-chappie Beginning of this week my phone fell.... no bs, a max 4cm, from the bathroom cabinet top into the first draw, it splinted heaps, I thought **** but ok better that than the phone right, now comes the shock looking for the replacement glass, guess what, they want another 40 euros, I've paid over 50 for the set, getting expensive! I contacted and wrote to Whitestone saying I only need a glass without anything else, could they give me a better price. They haven't bothered to answer me..... to which I'm using now AmFilm Dot Matrix 3D Curved Tempered Glass Screen which costs 12 euros and satisfied with. Cheers Collin.
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Similar experience in terms of customer services, there's a problem with the glass I got. I contacted them via Amazon and they said they would send me another kit. However, it has been 20 days since and I got nothing. I message them again a week ago and no response.
MaelstromXC said:
Similar experience in terms of customer services, there's a problem with the glass I got. I contacted them via Amazon and they said they would send me another kit. However, it has been 20 days since and I got nothing. I message them again a week ago and no response.
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They said they would send a replacement but I have yet to receive anything and they never responded to the following messages, just the initial one.
Glad I read all the feedback regarding this screen protector on here, I was looking at purchasing one but they definately won't be getting my money now!
They sound like a very shady company.
I think the glue has an issue with dealing with pressure after being cured. Now, I have beginnings of lines on the left side of my phone with the 2nd install. It's either a case of pressure/glue, or a case of manufacturing inconsistencies with the "flatness/curves". Surface reflections on this 2nd TGSP are different at the curved edges compared to the first TGSP I had on.
i am having a similar problem.
on the left side of the glass, i am seeing the glue starting to lift. very little, but its a fine line starting to show.
i have UAG monarch case, it line up good, no corner pushing it and i try to push in the corners just check.
so i believe the glue is not sustainable for long-term in and out of your pocket and hot/cold temperatures, and also pressure on it all the time. but at least is much better to clean and take off.
i guest that's how whitestone is making their cash.
because other loca glues are just not that safe to try.
oh well.
No competitor out there with them. so they are still charging us 50. and only 1 glass. goddamn.

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