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I ordered a Nexus One from the Google Market through the developer program, When it arrived last Friday and was DOA.
I called Google Support they confirmed it was DOA and sent me to HTC for a replacement.
I called HTC and they have no record of IMIE or serial number of the phone and sent me to Brightstar the distributor for Google handling orders for Nexus One.
I left 3 voicemails and eventually received an email from them asking what was wrong. I emailed them back with the IMIE and the fact HTC could not help me.
Did not hear anything back, emailed them again on Monday. Got a short response saying she passed it on to Brightstar buyer.
Then nothing, I emailed Tuesday no response.
I called Google Wednesday and after they called Brightstar was told there was nothing more they could do and something would happen ‘soon’
I emailed Brightstar again and was told to contact HTC, although I had already done this I called again anyway and once again was told they have no record of the phone and because it is a developer phone I must go to Brightstar. Although HTC at least escalated the problem.
I emailed Brightstar 2 more times yesterday asking for a refund and have had no response at all.
So at the moment we are almost a week later and I have a DOA phone, they have my money and it appears no one wants to solve the problem…
Hey Google show some responsibility here.. YOUR name is on the phone and Brightstar is YOUR distributor.
Come on Google how do I get my money back?????
Via your credit card issuer.
I wouldn't worry too much, DOA is recognized everywhere as something that needs replacing/refunding. And as rusty said, if worst comes to worst use your credit card company.
Problem is I can't get anyone to assume responsibility for the replacement. Google says not them , Brightstar says HTC and HTC says Brightstar.
this senario seems very similar to the support thing before google opened a support site.
I agree with what others are saying. Give them a little more time to sort it out and then go to your credit card company and demand a charge back. It could be that they are still working out the kinks involved with selling the N1 as a developer phone.
on a side-note:
did the packaging of your N1 say AMOLED screen oder SLCD?
I'm thinking about buying another Nexus One and selling my AMOLED N1, but of course only if the dev phone has SLCD screen. (hate the Pentiles and color saturation of AMOLED).
visa can issue you a chargeback if you file a claim
Call up your CC company, they'll get in touch with Google, and you'll have your refund/replacement asap.
Shahpur.Azizpour said:
on a side-note:
did the packaging of your N1 say AMOLED screen oder SLCD?
I'm thinking about buying another Nexus One and selling my AMOLED N1, but of course only if the dev phone has SLCD screen. (hate the Pentiles and color saturation of AMOLED).
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I bought a dev phone 3 days after it was available and it was still the amoled.
stickerbob said:
I bought a dev phone 3 days after it was available and it was still the amoled.
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Thanks for the info!
I even contacted the company responsible for delivering the nexus one dev phone, and they told me that they haven't heard anything about an nexus one with slcd.
Well it was just some women from the customer support, i don't expect them to know such details but at least it seems like there are currently enough AMOLED screen N1 available trough dev program.
Good for those who still want AMOLED, bad for those who can't wait to give away their amoled version for an slcd with much better resolution....
Apparently google is out of stock.
JCopernicus said:
Apparently google is our of stock.
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oh really. so no more dev phone N1 available? that could mean that we will soon see the Nexus One SLCD emerge!
Did you pay with a credit card? Then tell them it is broke/DOA, you aren't paying for it and want your money back, get them involved.
Shahpur.Azizpour said:
Thanks for the info!
I even contacted the company responsible for delivering the nexus one dev phone, and they told me that they haven't heard anything about an nexus one with slcd.
Well it was just some women from the customer support, i don't expect them to know such details but at least it seems like there are currently enough AMOLED screen N1 available trough dev program.
Good for those who still want AMOLED, bad for those who can't wait to give away their amoled version for an slcd with much better resolution....
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Sorry to thread jack, but if you really want the Nexus One with an SLCD, your best best might be to find a way to purchase a Telus HTC Desire from Canada. It's only $449 off contract though I'm not sure how to actually buy one if you aren't a Telus client... ebay or kijiji.ca maybe?
http://www.telusmobility.com/en/AB/htc_desire/index.shtml?INTCMP=ILCq3htc
It's basically an N1 with an SLCD, only it's significantly cheaper, and it's still possible to run Cyanogen on it if you don't like Sense UI.
http://forum.xda-developers.com/showthread.php?t=750888&
Edit: This phone is for AT&T 3G so if you are on T-Mobile this might not be useful to you.
Well I can get an HTC desire with slcd in Germany too. But will I be able to unlock the bootloader so I.can flash the stock froyo Rom and get all further updates OTA? Like on a real nexus one? I'm not that much interested in custom roms...
Thanks for the info!
I even contacted the company responsible for delivering the nexus one dev phone, and they told me that they haven't heard anything about an nexus one with slcd.
Well it was just some women from the customer support, i don't expect them to know such details but at least it seems like there are currently enough AMOLED screen N1 available trough dev program.
Good for those who still want AMOLED, bad for those who can't wait to give away their amoled version for an slcd with much better resolution....
Click to expand...
Click to collapse
Sorry to thread jack, but if you really want the Nexus One with an SLCD, your best best might be to find a way to purchase a Telus HTC Desire from Canada. It's only $449 off contract though I'm not sure how to actually buy one if you aren't a Telus client... ebay or kijiji.ca maybe?
http://www.telusmobility.com/en/AB/htc_desire/index.shtml?INTCMP=ILCq3htc
It's basically an N1 with an SLCD, only it's significantly cheaper, and it's still possible to run Cyanogen on it if you don't like Sense UI.
http://forum.xda-developers.com/showthread.php?t=750888&
Edit: This phone is for AT&T 3G so if you are on T-Mobile this might not be useful to you.
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Sent from my Nexus One
Don't know why everybody wants SLCD. It's no better than AMOLED. Search for videos on youtube SLCD vs. AMOLED, the latter one is an obvious win.
The videos are a bad joke and nonsense, because you don't see the difference of resolution quality. The only thing you see is that AMOLEDS have deeper blacks but that's a given. I had a Motorola milestone, so I have a real live comparison between Amoled vs. lcd. And I know how much better lcds reproduces text and natural colours. Don't rely on bad YouTube videos to judge this.
hbkmog said:
Don't know why everybody wants SLCD. It's no better than AMOLED. Search for videos on youtube SLCD vs. AMOLED, the latter one is an obvious win.
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Sent from my Nexus One
This is just my opinion so hope nobody gets mad anyways I have a Nexus and my dad has a Droid and I think the nexus one makes the Droid screen look like crap and he agrees
Sent from my Nexus One using XDA App
That's perfectly fine. Some people prefer the over saturation of those AMOLEDS. But regarding resolution I just have to say one word: pentiles.
xm0is3sx said:
This is just my opinion so hope nobody gets mad anyways I have a Nexus and my dad has a Droid and I think the nexus one makes the Droid screen look like crap and he agrees
Sent from my Nexus One using XDA App
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Sent from my Nexus One
My Nexus One has developed a stuck pixel. As a launch week buyer, I have 2 more months on my warranty. I also don't own any other phone compatible with my carrier, so I'd prefer a device swap over waiting for a repair - especially since I'm located in Canada.
Any experiences to report involving warranty swaps now that the Nexus One is no longer sold?
Also, I have a little scuff on the corner of my phone, which may or may not count as normal wear and tear. Has anyone here ever been charged for phone damage after a device swap?
I've rooted it but the bootloader is still locked. I was thinking that if I restore to stock via PASSIMG, Google shouldn't know the difference. Perhaps I'll even be able to restore the nandroid backup of one phone to the other.
Sent from my Nexus One using XDA App
Feh. The device swap is no longer an option unless I use a US address. I'm not incredibly excited at the prospect of having to cross the border and pick up my device in a strange place in order to obtain warranty service.
And since I don't currently own any other phone that'll work on WIND Mobile, sending it in for warranty is not an option either.
My choice is, cough up some money for an interim replacement phone, or cross the border for a device swap.
You can have it shipped to my house...
LOL, i just shipped mine out, using a dumb phone is really freakin me out!
Miss my Nexus one already.
v0kal said:
You can have it shipped to my house...
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Heh thanks, but Baltimore is pretty far from Vancouver.
I'll mull over my options. Warranty ends early in January, but I have a 1-year extension due to my credit card's extended warranty program. I could go with a receiving service in Blaine or Point Roberts but it's just a pain. Or alternately I could get myself a secondary phone to tide me over... which costs money.
Off topic, But did you have to call google to setup the exchange? My power button is beginning to not want to work all the time so i'm thinking about warranty exchanging it. However, my phone is rooted with s=off think that will be a problem?
cmstlist said:
Heh thanks, but Baltimore is pretty far from Vancouver.
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I'm in Washington state...
Sent from my Nexus One using XDA App
Where in WA?
If I go ahead with it via a US address, I could always use The Letter Carrier in Point Roberts. Still it's a pain.
danger-rat said:
I'm in Washington state...
Sent from my Nexus One using XDA App
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Sent from my Nexus One using XDA App
I'll PM you...
Sent from my Nexus One using XDA App
Remember that HTC uses SLCD on their Nexus One phones. I called Warranty Repair to setup a swap and she said that all phone are exchanged with the new SLCD screens.
So if you have an AMOLED and you don't want an SLCD just think of your options. Either deal with the pixel and keep Amoled or swap to a new SLCD. Some people say that they've swapped and they've gotten AMOLED in return, so I think its a 50/50 chance.
I've seen the SLCD Desire models. I think I actually like them better because the jagged edges of the Pentile matrix give me a headache after a while. So that wouldn't bother me too much. However it would make ROM Manager useless until Clockwork Recovery is updated to support SLCD. So I'd need to flash Amon recovery manually via flash_image.
Sent from my Nexus One using XDA App
Anyone going to switch from the vivid to the One? idk how i feel about htc after this phone, i mean its a great phone and all but htc bent us over and showed us the 50 states. thank god for the devs. But the phone looks awesome and its sleek as hell too.
I will be ordering one as soon as its available. 1080p display, 2gb ram, infrared behind the power button (I've missed that sooo much in my smart phones since my Treo).. I'm excited lol
Sent from my HTC PH39100 using Tapatalk 2
Wait about 2 months and HTC will probably come out with another revolutionary phone
What happened to the Droid DNA? The DNA has only been out for 3 months and HTC is already forgetting it.
I believe the answer is somewhere in the neighborhood of "When donkeys and pigs gain aerodynamic and sustained aerial motion" or the successful cloning of a flying Pigasus, whichever happens first... I'm tired of the 1 software upgrade and we're through with you mentality, the fact that you had to do a physical hardware short circuit to S-off and the point that the HTC One contains no easily changed battery, no place to put a microSD card...no, no..(clickty clacky keyboard noises) Computer says NO-o-o-o-o!
The DNA was released for Verizon only. All other major us carriers are getting the one, except verizon. HTC has already announced that 'the one' will be the only one series device in 2013. I understand everyone's setbacks. But I'm not passing up on a hardware beauty like this one. Not to mention it looks like every major dev team is planning on getting at least one. Check out the thread in the one general section to see who all is on board. Also everyone's favorite dev will have one too lol @jon
Sent from my HTC PH39100 using Tapatalk 2
I agree the specs and looks of the phone makes me drool.they are not releasing the one for Verizon cause of the dna
So I guess they haven't completely forgotten about their customers haha. But I do want the phone real bad. Also I'm curious to see since its the only flag ship they are releasing how often they keep it updated .
Sent from my Vivid 4G using xda app-developers app
Despite the incredibly large amount of times HTC pisses me off, I still plan on getting the HTC One as soon as I can afford it. I like the Vivid but The One looks like a phone I am actually willing to buy at the non-contract price
homeslice976 said:
I will be ordering one as soon as its available. 1080p display, 2gb ram, infrared behind the power button (I've missed that sooo much in my smart phones since my Treo).. I'm excited lol
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Wait.. this doesn't mean you will stop developing for the vivid, right?
The one actually is appealing though. And HTC is actually doing a good job marketing, unlike the vivid lol
Sent from my HTC Holiday using Tapatalk 2
Nope...I'm going back to Samsung...gonna get me the sgs4 as soon as its released...I mean...its gonna blow everything out of the water and every dev team will have one guaranteed...not to mention how easy it is to root and flash rims on Samsung devices...no locked bootloader to deal with...no s off to deal with
I gave HTC a shot and I'm done with them :/ I hate having to unlock the bootloader...and s off - that's just stupid...they honestly make it so hard to customize your phone...heck it be easier to jailbreak an iPhone than get an HTC phone setup for Rom flashing, then you got the crappy source...and extra security measures...(in-call Mic issues for att users) - who's to say they won't do the same on the one....if the s off process is anything like the vivids...well good luck with that as I'm pretty sure the one doesn't have a removable battery /end rant
I guess you could call me a Samsung fan boy
Sent from my HTC PH39100 using Tapatalk 2
I won't pay retail for it but when my upgrade comes I'll get it.
My gf has one, and she loves it. I couldn't get it, though, because it doesn't have SD card expansion. I love my SD card way too much, so I got the Vivid instead. Couldn't be happier.
My one X is s-off a new method recently came out to do it, and it's nothing like the Vivid was cause I owned that to, never bothered to try s-off due to the stupid method.
HTC is doing a stupid move by removing microSD slots from their newer phones. We aren't babies, I'm tired of HTC treating us only a few years older then Apple does their users.
With all that being said, I'm not wasting hundreds and hundreds on a device that can't even include the basics like access to the battery and a MicroSD slot. This is day one **** HTC. I WON'T be getting a one, actually selling my HTC one X right now to switch brands. Sad sad thing.
Sent from my HTC One X using xda app-developers app
And here I am stuck on a contract for another year and 10 months...
Wolfhawke said:
I believe the answer is somewhere in the neighborhood of "When donkeys and pigs gain aerodynamic and sustained aerial motion" or the successful cloning of a flying Pigasus, whichever happens first... I'm tired of the 1 software upgrade and we're through with you mentality, the fact that you had to do a physical hardware short circuit to S-off and the point that the HTC One contains no easily changed battery, no place to put a microSD card...no, no..(clickty clacky keyboard noises) Computer says NO-o-o-o-o!
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Click to collapse
Is that a Little Britain reference?
And no, I won't be getting the One. Nothing could ever convince me to buy another HTC product. I'll probably end up with a Galaxy S4.
Sent from my HTC PH39100.
just saw this:
http://www.appy-geek.com/Web/ArticleMobile.aspx?regionid=3&articleid=7444208
are sim and bootloader unlocked the only differences? still no removable battery or sd :S
Sent from my HTC Raider X710e using xda app-developers app
Yea im pretty sure that the only difference, but the only issue i see is the non remove able batter, which for me isnt even an issue, i have insurance on all my phones ( just cause i know something goes wrong and i always get them switched out ..always on my 3rd vivid right now) So if the battery starts ****ing up new phone for me XD yeaaaa hahah
I'll get it the day it comes out:laugh:
90% Yes. Still debating getting the SGS4 or the possible Motorola NXT.
Tapatalk sucks recently...looks like HTC is trying to stop source builds...check out h8s post in the cm10 thread
Sent from my HTC PH39100 using Tapatalk 2
I've never seen so much hype surrounding dead pixels before but a lot of people in this sub-forum seem to be really bothered about it.
Is the moaning about them simply because it means the device is not 'perfect'?
Do dead pixels affect the phone in any way except for the aforementioned not being perfect?
I only ask because when I was playing Shadowgun last night, I noticed there were a few dead pixels just under my notification bar over to the right hand side. I hadn't noticed them before now and, honestly, to me it's really not a big deal.
Even if I had the option to return it and have another sent out I probably wouldn't bother.
Sent via my HTC One using XDA Premium
These phones arnt cheap, can completely understand people wanting the phone that they were sold, ie a phone without dead pixels.
Sent from my HTC One using xda app-developers app
Yeah I can totally understand that aswell but it's not as if they're noticeable for the majority of the time.
I guess I just have a different outlook on things like this in comparison to most other people.
To be honest it bothers me so much, once you notice them you start to look for them more. Not only that it could be a faulty panel, I have had around 2 or 3 different iPads due to dead pixels, in one instance it was only 1 dead pixel. But if I'm paying £500 for a device, I expect it to be perfect.
If there's a dead pixel on my new TV. Yes I'm returning or exchanging.
Should go for all devices
Sent from my Nexus 7 using xda premium
Hi
expertzero1 said:
If there's a dead pixel on my new TV. Yes I'm returning or exchanging.
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Some good info here plus a section on manufacturers policies. http://en.wikipedia.org/wiki/Defective_pixel
Dead pixels are an industry wide problem relating to yields/demand and cost.
Luckily most retailers have no quibble return policies so we can't trying for the perfect phone.
Regards
Phil
My first HTC One had about 15 dead pixels, I brought it back to Bestbuy and they exchanged it. 2nd Phone again had atleast 10 dead pixels (luckily I wasn't even out of the door before I noticed). Now my 3rd HTC One has a blown speaker (Had it since Early June). What's with the build quality on this phone?
The number one question: would you get another HTC One or go with the Galaxy S4? I could also wait for the Galaxy Note III. I have the BestBuy warranty which exchanges the phone based upon value ($649) in Canada.
I think a 4th HTC One is a bit much in the span of a few months....
Go to a different bestbuy. Sounds like either really bad luck or that store has a bad batch.
Sent from my HTC One using xda premium
I feel u
http://forum.xda-developers.com/showthread.php?t=2359640
Sent from my HTC One using xda app-developers app
Every replacement AT&T has sent me has dead pixels. It really is BS. The same thing happened with the One X. I love HTC devices but that company has the absolute WORST quality control I've ever seen. Maybe they SHOULD switch to plastic. They obviously can't handle premium materials.
Not sure what pixels have to do with build materials...
catachresistant said:
Not sure what pixels have to do with build materials...
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It's not just the pixels. It's problems all over the phones.
Sent from my HTC One using xda premium