Exchange problem with FRF91 - Nexus One Q&A, Help & Troubleshooting

Good morning everybody,
i updated my Nexus One 2 days ago from 85B to 91.
Since the update my phone cannot connect to my exchange server :-(
Does anybody know something about this problem?
Thx for your answers

I have the same problem. :-(
Sent from my Nexus One using XDA App

Sorry, no problems here with FRF91 and Exchange...
best,
das_spektakel

i have the same problem.
after the update my exchange setup had gone.
resetting it backup just comes up with "unable to open connection to server"
if i untick accept all SSL certificates i get "unable to open connection to server due to security error." so it must be communicating, and ticking that accept all ssl should then mean it passes?
exchange: 2007 SP1 standard on Win2003 standard x64 sp2.

OK i think i have it.
i changed our exchange certificate on the server to a SAN certificate. (subject alternative name).
my explanation won't be the best, but it certifies the servers different DNS names. such as its internal name, external name (eg. internal.company.local, externalmail.company.com.au)
Maybe with this update it broke the 'accept all ssl' which is suppose to let it communicate if the ssl cert comes back with the rong name, or expired.
if you have access to the exchange server you are trying to setup then give this a burl.
..ok i can't post a url. so if you want to give it ago shoot me an email and ill link you up and give you a hand if need be.
let me know if this helps any of you!?
Mick

any way around this other than swapping out certificates? i don't have access to do that at my company and i doubt they'll do that just because one phone has an issue...

Related

SOLVED: Exchange sync error 0x80072F0D

Hello,
My company uses Exchange server 2003 sp2. I've tried to sync my TyTN II several times but I always get this message: "The security certificate on the server is invalid. Contact your system administrator or ISP to install a valid certificate on the server and try again".
I'm actually able to access https://myserver.com/OMA (not http) using my nickname and password, but I don't even know what that means. I talked to the IT guys and they just sent me to a Microsoft page where it says: "This problem may occur because the device manufacturer locked the Windows Mobile 5.0-based device. This lock prevents you from installing Secure Sockets Layer (SSL) certificates correctly".
So, their only answer was: contact your manufacturer to see if the device is locked (??). (Although they also said I didn't need a SSL certificate)
¿Could anybody please help me to understand this? ¿Do I have to install a certificate? ¿Do the IT guys have to do it? I really need to solve this so any information is welcome
thanks a lot.
If it is a "self-signed" certificate (and not an official one bought f.e. via verisign.com), than you have to install it on your device to make it "valid". Additionally the Hostname provided in the certificate must exactly match the hostname of your exchange-server otherwise it won't work either. HTH
PS.: you can find out both when you access your companys exchange server via OWA (OutlookWebAccess). Once you're logged on you can examin the certificate and look if the hostname matches, if the certificate is still valid (every certificate has an expiration date) and who the "certification authority" is.
You can still use OWA if the company allows you to use it unencrypted. Just uncheck use SSL during setup.
I'd be curious if anyone would know how to rip the public key from Firefox or something so it can be imported to the phone to make it work.
I have been told if you can get your exchange admin to send you the .CERT file from the IIS webserver you can run that on your phone and get it to work. However, I believe that has the public and private key pairs, which is a security risk to your entire organization if you have the private pair!
jon_k said:
You can still use OWA if the company allows you to use it unencrypted. Just uncheck use SSL during setup.
Click to expand...
Click to collapse
domain credentials over unsecured channel, bad mojo man
Your IS guys should have a certificate for you to install which will resolve the problemI have a root ca certificate for my company installed on my phone so I have no problem using any certificate they sign.
As already said, check the hostname matches extacly and check the expiry date of the certificate.
Hey Guys, thanks for all your answers!
I'm logged on the OWA server and the certificate says "Equifax Secure global eBusiness CA-1". The expiration date is 24/02/2010. Does anybody know how can I install this on my device? I checked the hostname and it matches perfectly
If it is like the certificate I have to use to get my Tilt/Office Exchange to work, then you just double click on it and it should say "Installed" or something like that. After that, assuming you have everything else setup, it should work like a charm.
thanks a lot to all you guys! Had some problems because the certificate would install in the "intermediate" store, instead of the root store, but I found this site and followed the instructions:
http://www.confusedamused.com/notebook/installing-windows-mobile-60-root-certificates/
It's synchronizing right now and it's way faster than activesync!
Well I was able to save, and copy the certificate by going to my companies OWA site.
I copied it via memory card, and was able to install it. Upon installing it I'm not asked for an option of where to install it (root vs. intermediate, etc)
Unfortunately by default it is going to intermediate.
I hope that this will fix it once I figure out how to install it into root.
For now it has not fixed my problem, still get an error synchronizing with the server.
Edit:
Strange, I re-installed the certificate, to make sure it was from the "head" title branch (my company has an extra level to the branch so I tried both), and this time instead of soft-reset, I completely shut-down the phone.
Powering it back up, it now sync's fine, and there is a 2nd verisign cert with a different expiration installed in the root store. My poor outlook is still syncing data as it catches up for the last couple weeks!
Doh.
WeldingRod said:
Well I was able to save, and copy the certificate by going to my companies OWA site.
I copied it via memory card, and was able to install it. Upon installing it I'm not asked for an option of where to install it (root vs. intermediate, etc)
Unfortunately by default it is going to intermediate.
I hope that this will fix it once I figure out how to install it into root.
For now it has not fixed my problem, still get an error synchronizing with the server.
Edit:
Strange, I re-installed the certificate, to make sure it was from the "head" title branch (my company has an extra level to the branch so I tried both), and this time instead of soft-reset, I completely shut-down the phone.
Powering it back up, it now sync's fine, and there is a 2nd verisign cert with a different expiration installed in the root store. My poor outlook is still syncing data as it catches up for the last couple weeks!
Doh.
Click to expand...
Click to collapse
I also had this problem, and the sync. still does not work... if someone has some idea
Thank you
hello everyone,
I got this to work by installing the .cer certificate from the self signed website certificate AND installing a .cer from the server's self signed ROOT CERTIFICATE. The root certificate is usually located on the C: drive of the server with certificate services installed. Your IT guy should know where this is. You just copy the root cert to a file just as you would the website cert. Install both on the phone...the website cert will go to "intermediate" and the rott cert will go into the "root" store. Once I did this, no more error codes and my activesync shows "connected" instead of the last time it was synced.
Hi
Had the same problem and it's solved thanks to this solution mentioned by oscarsalgar
It's working perfect !!!
Thank you very much
K'uvo man, gracias puesh hermano, me salvaste la vida puesh. Triple hijueputa q me ayudo este post man. Gracias pelado!!

Problems with synching exchange mail - Kaiser and Wizard...

I have received a HTC TYTN II from my company, which currently is synching with our mailserver so that I can read my email wherever I am.
Since I'm curious, I tried to get my old Wizard to do the same. I did the same install as with the Kaiser, but I get the dreaded "0x85010004". I scanned thru the Kaisers registry and took all root-certificates under "HKEY_LOCAL_MACHINE\Comm\Security\SystemCertificates" and imported them into the Wizard and rebooted, but no luck. I am assuming it's a certificate of some kind that is missing, but I can't find where else it could be? Does Exchange install a hidden certificate on the phone in order to identify it, and if so - why isn't it shown in the certificates menu?
Any help is appreciated.
BR
Fredrik
activesync cert with exchange
hi fredrik,
activesync accessing exchange on a mobile device uses OWA (outlook web access) to access your email through SSL. the best way to get the cert you need is to log into your OWA (probably something like https://webmail.yourcompanyname.com) or whatever it is (it's the same address you use when you put in when confiigure exchange with activesync) from a desktop pc. than, right click on a blank portion of the page and go to properties. you should see a button that says certificates, click on that, than click on the details tab. than click on the "copy to file" button and the cert export wizard will start. click next, than select base64 as the type of cert, than hit next, name it, save it, put it on a memory card or bluetooth the file to your phone and install it. sometimes, during the install, your phone will error out when installing it, just soft reset, and then install it again. you should get a message that says it was installed successfully. than configure for activesync for exchange on your phone and you should be all good. let me know if that works for you.
Thanks for the help!
Tried that and got the same problem. The original phone has Pointsec installed in it, but I do not think that it gerenates any certificates (at least not any I have found in the registry). Is the ACU version important?
/F
Talked to my IT department and they told me that Pointsec decodes a certificate in order to communicate with our mailservers. Anyone any good at pointsec and knows if it puts a crypto on the Registry or if it is purly file based? If the file is decrypted each time I punch in my code, it should register the time when the file is being decrypted... What programs can search files in WM and search for the time stamp?
BR
Fredrik
I have an AT&T Tilt. I had Direct Push from Exchange Server working perfectly with no effort - was working for months. Then, I had a hardware problem with that phone and was given a replacement from AT&T. After replacing it I am unable to configure the direct push any more. I wrote down all the settings and carefully reapplied them on the new phone.
What I am seeing now is when manually invoking a send/receive, ActiveSync reports the following:
------
Result:
The server you are synchronizing with is not an Exchange Server, or is running incompatible
software. Choose Configure Server on the ActiveSync menu to specify the correct server.
Support Code: 0x85030022
------
I've been on the line with the hosted exchange server folks and there's no change on their end...
I installed the certificate as suggested above - seemed like it was worth a shot. No difference.
Any ideas?
sorry for the late reply.
I'm not too sure about your pointsec fredrick, as we don't use it on our mobile devices at work, but we do use it on our computers. as far as i know, pointsec is supposedly suppose to be transparent encrypt/decrypt after you first turn on your device and enter a passcode, heck, windows mobile should operate like pointsec isn't even on the device, so it shouldn't be a cert issue, but who knows, i never liked pointsec anyway. sorry i can't be more helpful.
ubetchya,
that error message is pretty straight forward, either the OWA address is wrong or your certificate isn't installed correctly. i know this sounds lame, but if you can, borrow a friend's Windows Mobile phone and config it with activesync to verify your settings are correct. for the owa address, try adding "/exchange" without the quotes at the end, maybe their redirect isn't working correctly. so if your server address is "https://webmail.hostedexchange.com", make it look like "https://webmail.hostedexchange.com/exchange" (that should take you to directly to the exchange server without using their redirect). if you want, you can also try downloading the certificate directly from your hosted exchange guys, if they have the cert page up that is (most exchange admins leave it up, i know we do =P ) to get to the cert page, go to a desktop pc...
1. type in your webmail server address and add "/certsrv" at the end without the quotes (ie; "https://webmail.hostedguys.com/certsrv"
2. it will prompt you for a username, it should be in the following format "domain\username", so if my domain was microsoft, and my username was bill, than my username would be "microsoft\bill" without the quotes
3. enter your password.
4. click on the last link, "download a certificate, certificate chain, etc"
5. select the base 64 encoding method and than click download CA certificate.
6. save it to a memory card or bluetooth it over to your phone and install it.
hope that helps!
oh... and one more thing about your server address, it could be different than adding "/exchange" at the end, to verify, just to your webmail and see wear it redirects, when you get to your login page (if using forms based authentication), use that address, if not using forms based, (small popup window for login) just log in and than use that address.
UBetchYa said:
I have an AT&T Tilt. I had Direct Push from Exchange Server working perfectly with no effort - was working for months. Then, I had a hardware problem with that phone and was given a replacement from AT&T. After replacing it I am unable to configure the direct push any more. I wrote down all the settings and carefully reapplied them on the new phone.
What I am seeing now is when manually invoking a send/receive, ActiveSync reports the following:
------
Result:
The server you are synchronizing with is not an Exchange Server, or is running incompatible
software. Choose Configure Server on the ActiveSync menu to specify the correct server.
Support Code: 0x85030022
------
I've been on the line with the hosted exchange server folks and there's no change on their end...
I installed the certificate as suggested above - seemed like it was worth a shot. No difference.
Any ideas?
Click to expand...
Click to collapse
I got it working. The error message was pretty close to telling me that it's an invalid server "name". My hosted exchange provider uses owa3.... I was missing the all-important 3.
No matter how hard they try, programmers can't make it completely idiot proof...
All is working now beautifully. Thanks much for the suggestsions.
Tytn II
Hi there,
I'm trying to connnect my Tytn II to my work's exchange server so I can use it instead of having to use a Crackberry however I'm getting the following message in ActiveSync:
Support code # 0x85030022
The server you are synchronizing with is not an exchange sever, or is running incompatible software. Choose Configure Server on the ActiveSync menu to specify the correct server.
Can anyone help ?
Hi Smooth,
Have you tried all the steps in this thread already? make sure you have installed the correct certificate, have the correct server address and ask your administrator if activesync is enabled on the exchange server. post back with your results to the tricks in this thread and we'll see what else you can try.

Exchange account constantly asking for password

I've searched high and low for an answer to this issue.
I have an AT&T Tilt currently running NATF 5 Loaded ROM. My phone keeps asking me for the password to my mail server. I can enter it, click the save password box, and it still will ask for my password after some time. It may happen in 5 minutes or 5 hours. No real rhyme or reason as to why.
Anyone else seen this or know of a fix?
TIA!
does it actually connect to the exchange server when you enter the password?
Yes, sir. It certainly does.
Also, this happens no matter what ROM I use. My guess is that there's something server side going on. I'd like to know what so I can get it fixed.
If you're connecting to a server with an SSL certificate chain that doesn't directly lead to a trusted root one built into the phone you'll get that. At least it happened to me where I run my own exchange server with a self-signed certificate.
Check out this page:
http://blogs.msdn.com/windowsmobile/archive/2008/05/18/sslchainsaver-v2-released.aspx
And install all of the certificates in the chain onto your device. When you run the program it will make some XML files that I couldn't get to work right, but just copy the actual certificate files (from the folder it makes with your mailserver's name) onto your device and run them to install. Reboot your device and see if the problem goes away. If it doesn't, it's probably a server-side issue.
Nopple,
Thanks for the insight, man! I'm testing it now. We have a self-signed certificate. When I ran SSL Chain Saver it told me it could not get the root but grabbed what it could. I originally exported a certificate from the OWA server but I guess you need more than that when you are self-signed.
Anyway, I'm testing now and will post back once I'm done.
Thanks!
try this
use pocket ie and go to:
http://yourexchangeserver.com/oma (replace yourexchangeserver.com with the correct address of your exchange server)
Log in to your email and see if you are asked for your password.
This should tell you if your exchange server is setup for outlook mobile access. If it isn't, then you won't be able to log in. I used this quite a bit when getting our corp exchange server setup for my mobile users.
Nopple,
That did the trick!! I'll document appropriately for our internal network.
Thanks a TON for your help!

Expired Certificate

Hi,
Done a quick search and nothing came up so......have diamond and set up on work email account using mail.*********.co.uk this all worked fine until recently, now I'm getting certificate expired error and no mail? Anyone seen this before and know how to fix?
Thanks
Have you checked the validy of the root certificates installed on your machine. Go to start-->settings-->system-->certificates-->root. Check to see none have expired or anything. It would also be worth checking with your work place tech guys. An expired certificate could mean something has changed on their end..therefore causing this problem. Is this an IMAP/POP3 account?
Hi, thanks for the quick reply, the email is from the exchange server, do you mean check the certificates on the device itself or the server?
Check both. Though its unlikely anything on the device is wrong. It must be the server. Id check with the office guys.
Found this on the HTC official FAQ:
Q. I was unable to sync with the Exchange Server and an "Install security certificate/expired" error message appeared on the screen.
A. Contact your network administrator to obtain and install the security certificate on your device.
Hope this helps. My best guess would still be obtaining a newer certificate for your mail account.
Ok, will check it out.
Many thanks.

Unable to add an exchange email account, with a self certificated certificate. (SSL).

I recieved my new Nokia Lumina 920. I was some what disgruttled to find that i was unable to add, my companies email account using a self signed certificate. On my Android mobile using the same certificate, everything is added and works perfect.
What is so diffierent using Windows phone 8, using self signed certificate. And if there is a fix, can you let me know how to install it correctly.
The following error message appears when sync takes place
"There is a problem with the certificate for (domain name) contact your support person or your service provider. Last tried 5 minutes error code 80048888"
Exchange version : Exchange 2010
Sent from my GT-N7100 using xda app-developers app
I know this will not help but, I did this myself to setup an Exchange 2003 server with a Self signed cert, I had no problem installing it (downloaded it via a hotmail account and just touched it to open it/install it)
I have done this on 7.5 and 8.0 with no problems at all. A problem with your cert ? Is it expired ?
Make sure you reboot your phone after you install the Cert, I had that issue with 7.5, it would not see it till a reboot...
DavidinCT said:
I know this will not help but, I did this myself to setup an Exchange 2003 server with a Self signed cert, I had no problem installing it (downloaded it via a hotmail account and just touched it to open it/install it)
I have done this on 7.5 and 8.0 with no problems at all. A problem with your cert ? Is it expired ?
Make sure you reboot your phone after you install the Cert, I had that issue with 7.5, it would not see it till a reboot...
Click to expand...
Click to collapse
Hi David
Thanks for coming back to me, I have tried what you have suggested however I'm still not getting my exchange 2010 to sync with my Nokia 920. Just wondering, your CERT was it a paid version or was it a self cert. Mine is a self cert does that make a difference. Please help me.
Thanks in advance..
John
Dafluxman said:
Hi David
Thanks for coming back to me, I have tried what you have suggested however I'm still not getting my exchange 2010 to sync with my Nokia 920. Just wondering, your CERT was it a paid version or was it a self cert. Mine is a self cert does that make a difference. Please help me.
Thanks in advance..
John
Click to expand...
Click to collapse
Your phone should honor the Exchange CAS Server's certificate if you install the certificate of the CA which issued the certificate for the server.
And keep in mind that the principle name in the certificate should match the DNS name that your are using to connect to the server.
You will have to install the public key certificate of the CA issuing your self signed certificate. The certificate itself won't be enough as it can't be verified as when the phone checks up the path of trust it won't recognize the signing certificate. Hope that makes sense?
StevieBallz said:
You will have to install the public key certificate of the CA issuing your self signed certificate. The certificate itself won't be enough as it can't be verified as when the phone checks up the path of trust it won't recognize the signing certificate. Hope that makes sense?
Click to expand...
Click to collapse
Hi Guys, you have solved my problems. Excellent support keep it up. I eventually exported the public key and installed it directly into the phone now my Nokia 920 works beautifly. One more question, I did get an error 85030028 and googling this said to go into IIs, click on active sync, then select SSL and tick ignore client certs... is that the correct way to active sync.. well the main thing is the phone is syncing as normal.
Thanks again
John
Dafluxman said:
Hi David
Thanks for coming back to me, I have tried what you have suggested however I'm still not getting my exchange 2010 to sync with my Nokia 920. Just wondering, your CERT was it a paid version or was it a self cert. Mine is a self cert does that make a difference. Please help me.
Thanks in advance..
John
Click to expand...
Click to collapse
Mine was a self-signed cert, Not paid. One of the free tools from Microsoft or a 3d party... This is from my own personal exchange server.
Glad to see you got it working...
DavidinCT said:
Mine was a self-signed cert, Not paid. One of the free tools from Microsoft or a 3d party... This is from my own personal exchange server.
Glad to see you got it working...
Click to expand...
Click to collapse
Im running a Small Business Server 2011 and im using a free SSL Certificat from https://cert.startcom.org/?lang=de
Maybe this is an option for you
Dafluxman said:
One more question, I did get an error 85030028 and googling this said to go into IIs, click on active sync, then select SSL and tick ignore client certs... is that the correct way to active sync.. well the main thing is the phone is syncing as normal.
Thanks again
John
Click to expand...
Click to collapse
Haven't dealt with this myself but I guess it is possible that the phone tried to authenticate using one of the certificates you installed previously instead of using the credentials you provided but it's really just a guess. As long as SSL is still enabled the encryption should work and I see no issues with the setup.
If the setting causes ActiveSync to sync over HTTP instead of HTTPS that would be a concern so I would check if that is the case.

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