[Q] Unable to answer calls - Captivate Q&A, Help & Troubleshooting

If my phone is doing something in the background, and a phone call comes in it won't always go to the screen to allow me to answer the call. I'll hear the ringtone, and it vibrates, however the screen is black and none of the buttons will work to mute the ringing.
Anyone else experience this?

I have had the same issue. Not sure how to fix it.
Sent from my SAMSUNG-SGH-I897 using XDA App

I've been having this for awhile... it has gotten really bad now. I can't answer any calls. In apps, third party or default, even if the phone is just sitting on the home screens. Screen on or off. No matter what I get two vibrations before the screen does anything, then black for two more vibrations, then the ringtone comes... with no slide to unlock. Eventually I get it sometimes, but even then if I slide, it is too late, the call has already passed. And often I get a pop-up saying that the phone service has stopped working, usually that comes if I slide it, I assume because it's trying to answer a call that isn't there. Idk what to do.
I'm probably going to have to take the phone back. It wasn't a big issue when i first got the phone, an occasional thing, but the past two weeks it's every incoming call. I'm well out of my 30 days... so I don't even know what I can get AT&T to do for me, but... I don't have a lot of choice.

Waranty replacement is what they can do, others have done this, just call them, you have a waranty.

I have experienced this a couple of times recently. Yet another issue for Sammy and their big open beta. C'mon Sammy! Let's see some updates already!
Sent from my SAMSUNG-SGH-I897 using XDA App

Related

Display light up questionnnnnn

Anyway or program that would disable the screen lighting up when receiving a sms or email??? i cant stand when its in my pocket and the damn touchscreen comes on and it starts hitting sh*t lol.
(and no i dont wanna lock and unlock the keys each time)
thanks
cweems said:
Anyway or program that would disable the screen lighting up when receiving a sms or email??? i cant stand when its in my pocket and the damn touchscreen comes on and it starts hitting sh*t lol.
(and no i dont wanna lock and unlock the keys each time)
thanks
Click to expand...
Click to collapse
I dont know if it helps, but try to disable the notification for new sms.
ill try that... but i do still want sound
think im jus outta luck, ill jus have to deal w/ it.
it bothers the hell out of me too.
i wish there was a fix.
In order for there to be a "fix," it has to be broken first. This is how it was designed. When you get a message the phone wakes and receives the message. Therefore, the screen lights up. So there is no "fix," its functioning as designed. Though if anyone knows of "tweak" you may be able to change it. But I really don't think there is a way.
wow dude lol i couldnt care less about terminology... its a problem for me and its annoying so i want a fix for the problem
Blackberry knows wut theyre doing , jus makes the noise and screen stays off!! lol
o well ill live
cweems said:
wow dude lol i couldnt care less about terminology... its a problem for me and its annoying so i want a fix for the problem
Blackberry knows wut theyre doing , jus makes the noise and screen stays off!! lol
o well ill live
Click to expand...
Click to collapse
There you go again asking for a "fix" to the screen lighting up. The point I'm trying to make is that this is like going to Ford and saying every time I turn the Wheel to the Left the car goes Left. Can you fix that?
Also, I would think that preventing the Screen from Coming on when the Device is "doing something" would prevent it from coming on when you wanted to.
JimmyMcGee said:
There you go again asking for a "fix" to the screen lighting up. The point I'm trying to make is that this is like going to Ford and saying every time I turn the Wheel to the Left the car goes Left. Can you fix that?
Also, I would think that preventing the Screen from Coming on when the Device is "doing something" would prevent it from coming on when you wanted to.
Click to expand...
Click to collapse
lol not everywants their screen to light up when somthing comes in, everyone wants thier car to turn left when they turn the wheel left.
cant believe we r goin this far about a word, but im not quitting!!
Definitions of fix...
1. to repair; mend.
2. to put in order or in good condition; adjust or arrrange: She fixed her hair in a bun.
3. to make fast, firm, or stable.
4. to place definitely and more or less permanently: to fix a circus poster to a wall.
5. to settle definitely; determine: to fix a price.
6. to direct (the eyes, the attention, etc.) steadily: His eyes were fixed on the distant ship.
7. to attract and hold (the eye, the attention, etc.).
8. to make set or rigid.
9. to put into permanent form.
10. to put or place (responsibility, blame, etc.) on a person.
11. to assign or refer to a definite place, time, etc.
12. to provide or supply with (something needed or wanted): How are you fixed for money?
13. Informal. to arrange or influence the outcome or action of, esp. privately or dishonestly: to fix a jury; to fix a game.
14. to get (a meal); prepare (food): What time shall I fix supper?
15. Informal. to put in a condition or position to make no further trouble.
16. Informal. to get even with; get revenge upon: I'll fix him!
so from these examples it obviously means something doesnt have to be broken to be fixed. could mean many things, and im using number 2, adjust or arrange. like it says, doesnt mean the girls hair was broken, she jus didnt like it so she fixed it to make it better.
FIX my screen from lighting up!!!!!!!!!!!!!!!!!!!!!!
haha
I think it is a problem. My back light goes on from an email and stays on till the battery dies or I notice it. I have to be careful and check it frequently or I get a dead phone by lunch. I need the backlight to do what I setup in the power settings - I think it should be turning itself off. It ain't.
u changed it under power settings and under backlight settings?? def shouldnt stay on toooo long!
ki think we are outta luck here. I have the same problem.
I just have to lock the device from having anything accidently turn on
look mr. mcgee, you are very right ("its functioning as designed"), but it's a poor design to say the least. (Fire the turd that came up with that design)
If someone sends me a message i'm forced to stop everything i'm doing so that my phone doesn't get into mischief and go calling other people without my knowing.
I usually have my phone in my holster with S2U2 running. If only there was a way S2U2 would not wake up for anything other than a phone call, but would still vibrate or ring you when you receive an sms or the like.
If someone could come up with a fix..(or excuse me)... a tweak..... I WOULD REALLY APPRECIATE IT!
+1!!!!!!!!!!!!!
jsd2 said:
look mr. mcgee, you are very right ("its functioning as designed"), but it's a poor design to say the least. (Fire the turd that came up with that design)
If someone sends me a message i'm forced to stop everything i'm doing so that my phone doesn't get into mischief and go calling other people without my knowing.
I usually have my phone in my holster with S2U2 running. If only there was a way S2U2 would not wake up for anything other than a phone call, but would still vibrate or ring you when you receive an sms or the like.
If someone could come up with a fix..(or excuse me)... a tweak..... I WOULD REALLY APPRECIATE IT!
Click to expand...
Click to collapse
Its a poor design maybe for u and some other few people. The majority think its a good design. I cant seem to understand your problem. When someone sends me an sms and my phone is in my case(holster) and I dont want to read it, I just leave it and the backlight turns of itself. Where is the problem?
Mikulec said:
Its a poor design maybe for u and some other few people. The majority think its a good design. I cant seem to understand your problem. When someone sends me an sms and my phone is in my case(holster) and I dont want to read it, I just leave it and the backlight turns of itself. Where is the problem?
Click to expand...
Click to collapse
Pretty much exactly my point. It seems every month or so some person comes in and attacks the phone for doing what its supposed to. This is the second Light comes on when I get a SMS thread I've seen. Next people will complain because the phone is ringing when they get a phone call.
As for the person who's light stays on indefinitely after receiving a email you may actually have a problem. The phone sometimes will "stay awake" if there is some program running in the background that is misbehaving.
JimmyMcGee said:
Pretty much exactly my point. It seems every month or so some person comes in and attacks the phone for doing what its supposed to. This is the second Light comes on when I get a SMS thread I've seen. Next people will complain because the phone is ringing when they get a phone call.
As for the person who's light stays on indefinitely after receiving a email you may actually have a problem. The phone sometimes will "stay awake" if there is some program running in the background that is misbehaving.
Click to expand...
Click to collapse
Thank heavens I am not the only one. I thought someone from xda made a secret competition and the winner will be the one that have the most complains on his phone. If u dont like your phone, buy another one that suites u better then this one. Sorry for being so b*tchy.
JimmyMcGee said:
Pretty much exactly my point. It seems every month or so some person comes in and attacks the phone for doing what its supposed to. This is the second Light comes on when I get a SMS thread I've seen. Next people will complain because the phone is ringing when they get a phone call. ...
Click to expand...
Click to collapse
Phones and everything in life can always be more. In this case our phones could, and in my opinion should, be more customizeable. The reason they aren't is because if the phone user feels overwhelmed by the complexity of their device, they may not like it and will be less likely to buy another in the future, so from a marketing standpoint there is reason to dumb things down to a degree.
I, however, want as much customizeability as possible.
My girlfriend's Samsung i760 behaves different from my kaiser. On her phone SMS messages will NOT bring the phone out of standby (and turn the display on.) It does give the requested sound and/or vibration alert and flash the LED and display the message notification on screen (when you turn it on) for the set time periods, though. The i760 runs WM6 like our kaisers. My kaiser, as well as every other HTC device I've ever owned does take the phone out of standby and turn the display on for SMS, though. So this tells me there definitely is some software method of tweaking it so that it does what you want. I don't know what it is, but it would sure be nice of someone knew of a registry setting for it.
BTW, our kaisers take the phone out of standby for SMS and MMS (and phone calls, of course), but don't do so for emails. Every day email and SMS become closer to eachother to me in significance and importance, so why shouldn't they cause the phone to behave in the same way?
maxh said:
Phones and everything in life can always be more. In this case our phones could, and in my opinion should, be more customizeable. The reason they aren't is because if the phone user feels overwhelmed by the complexity of their device, they may not like it and will be less likely to buy another in the future, so from a marketing standpoint there is reason to dumb things down to a degree.
I, however, want as much customizeability as possible.
My girlfriend's Samsung i760 behaves different from my kaiser. On her phone SMS messages will NOT bring the phone out of standby (and turn the display on.) It does give the requested sound and/or vibration alert and flash the LED and display the message notification on screen (when you turn it on) for the set time periods, though. The i760 runs WM6 like our kaisers. My kaiser, as well as every other HTC device I've ever owned does take the phone out of standby and turn the display on for SMS, though. So this tells me there definitely is some software method of tweaking it so that it does what you want. I don't know what it is, but it would sure be nice of someone knew of a registry setting for it.
BTW, our kaisers take the phone out of standby for SMS and MMS (and phone calls, of course), but don't do so for emails. Every day email and SMS become closer to eachother to me in significance and importance, so why shouldn't they cause the phone to behave in the same way?
Click to expand...
Click to collapse
Interesting. I'm sure there is something that could be done. I'd be willing to look into it. But I'd need a Samsung i760 to see if I could pull any info or software from it. So if anyone has a Samsung i760 they'd like to give me for development purposes of course, I'd see if we could figure out how to make this happen.
BTW, My phone does turn on the screen when I get an email.
maxh said:
Phones and everything in life can always be more. In this case our phones could, and in my opinion should, be more customizeable. The reason they aren't is because if the phone user feels overwhelmed by the complexity of their device, they may not like it and will be less likely to buy another in the future, so from a marketing standpoint there is reason to dumb things down to a degree.
I, however, want as much customizeability as possible.
My girlfriend's Samsung i760 behaves different from my kaiser. On her phone SMS messages will NOT bring the phone out of standby (and turn the display on.) It does give the requested sound and/or vibration alert and flash the LED and display the message notification on screen (when you turn it on) for the set time periods, though. The i760 runs WM6 like our kaisers. My kaiser, as well as every other HTC device I've ever owned does take the phone out of standby and turn the display on for SMS, though. So this tells me there definitely is some software method of tweaking it so that it does what you want. I don't know what it is, but it would sure be nice of someone knew of a registry setting for it.
BTW, our kaisers take the phone out of standby for SMS and MMS (and phone calls, of course), but don't do so for emails. Every day email and SMS become closer to eachother to me in significance and importance, so why shouldn't they cause the phone to behave in the same way?
Click to expand...
Click to collapse
ok, good point. Have u tried some sms applications? Maybe they have the option to not to turn the screen on. (just a suggestion).
If this ever happens to you, you have a bad phone and should return it. I really hate it when MY phone wakes up and decides to randomly call someone in Hong Kong.
Seriously - I have to understand this - you really honestly think that your phone can wake up and call someone, or email someone, or SMS someone without you doing something?
Bill
jsd2 said:
If someone sends me a message i'm forced to stop everything i'm doing so that my phone doesn't get into mischief and go calling other people without my knowing.
Click to expand...
Click to collapse

[Q] Strange Ringtone And General Phone Issue

Ok, first off I just want to say I have searched around the forums for a similar problem in hopes for a solution and to avoid reposting a question.
For information about my phone, see below the problem description.
Here is the problem:
This just started today, the phone will not play any ringtone or notification sound. I can confirm the speaker itself still works by playing music or choosing ringtones. Alarms do still work, just not call tones or notification tones(even using default ones).
Now that is only part of the problem, along with that, is the fact that when a text message is received, I can view it and dismiss it (Using Handcent as Default). But 30 seconds to a minute after getting the message, or usually while replying to it, the screen will go black and the capacitive buttons stay lit up. No button presses are registered and the only way to gain access into the phone is by removing the battery and putting it back in.
I am also not getting every message sent to me, some will come through while others don't.
Another unrelated issue:
If I wait an extended time between listening to music, usually 20+ hours, for the first minute or so I hear a little bit of static and then it clears up and doesn't happen until the next day.
Info about the phone:
I bought the phone new on eBay at the end of September, the 28th.
The only modification done to it is doing the latest VooDoo lagfix from the link below(I did this within two weeks of having the phone, and it worked fine):
http://forum.xda-developers.com/showthread.php?t=784170
Aside from that, the phone is completely stock running the latest OTA update.
I am using a GoPhone SIM card that has never given me any issues before.
Kernel Version: 2.6.29 voodoo_lagfix_3.0_v1.10
Firmware: 2.1-update1
Build: ECLAIR.UCJH7
Baseband: I897UCJH7
My Background
This is only my second Android phone, coming from the myTouch 3g. I have had the same SIM card for years. Now I have the Captivate, and this is the first time it has given me this kind of problem. I have experience flashing ROM's and all that, I just wanted to wait for an official update for the Captivate to see if GPS gets improved.
I hope I have provided enough information to diagnose the problem, let me know if there is anything else you need to know and thanks for your time.
Side note if this can't be resolved with you guys:
Would I be able to call up Samsung and get a replacement from them?
codyrt said:
[*]I bought the phone new on eBay at the end of September, the 28th.
Side note if this can't be resolved with you guys:
Would I be able to call up Samsung and get a replacement from them?
Click to expand...
Click to collapse
Probably why it was sold on Ebay in the first place. Just a shot in the dark, maybe the speaker connection is loose? There are a few threads about taking the phone apart if you are so inclined.
Can't see how it would be a warranty, you bought it through a third party. Could always try.
Swyping...please read slowly!
cappysw10 said:
Just a shot in the dark, maybe the speaker connection is loose?
Can't see how it would be a warranty, you bought it through a third party. Could always try.
Click to expand...
Click to collapse
I did think something like that at first, but every other sound works fine and when it is supposed to(startup sounds, games, etc.). And I would think if it's a loose connection that shaking the phone or moving it around would make sound cut out, but it doesn't.
I figured the manufacturer warranty wouldn't apply, but I have gotten warranty replacements in the past on other electronics from eBay. So maybe a little fibbing will be in order to receive another unit.
I'm thinking it is something software, I have no clue what, I haven't made any major software additions or changes since yesterday. But if all else fails I will try changing to a different ROM and if that fails, get a replacement from Samsung.
I would try flashing again.....and running that kernel....kinda makes your phone far from stock...
For some reason the issue has stopped. I only did a few things, I powered off the phone, turned it on with the 3-button combo, and then restarted the phone from that menu. After the restart, I reassigned the notification tones and ringtones to what they were(my personal choices, not system sounds) and it seems to work.
I will probably wait a few days to see if it occurs again, and if it does, I will move on to a ROM from the Dev section because I am convinced its just some apps conflicting with each other.
newter55 said:
and running that kernel....kinda makes your phone far from stock...
Click to expand...
Click to collapse
I figured that was a minor modification, so i just counted it as stock, but I see what you're saying.

[Q] Call problem

Well, sometimes when somebody calls me or I call them I can't hear anything and they can't hear me, so need to reboot, after that all is well for some time...
Anyone has a fix for that, or know how do repair it without reboot??
Thanks
maybe a software is the cause? I remember when I was on HTC, there were times this happen to me - a hard reset solve the problem for me though.
Thanks, I'll try that... Since you are the only one that replied
Sent from my GT-N7000 using Tapatalk
Well i got it, need to switch to WCDMA only, then it works like a charm... weird but it works
delacius said:
Well, sometimes when somebody calls me or I call them I can't hear anything and they can't hear me, so need to reboot, after that all is well for some time...
Anyone has a fix for that, or know how do repair it without reboot??
Thanks
Click to expand...
Click to collapse
This happened to me too. I noted it since few days. I have keep some suspicious SW on hold, these are
Cool Volume
Pocket Blonde
Smart Answer
lets c, after freezing these i have not noticed issue, will try unhold one by one n watch, if i find exact issue.
dr.ketan said:
This happened to me too. I noted it since few days. I have keep some suspicious SW on hold, these are
Cool Volume
Pocket Blonde
Smart Answer
lets c, after freezing these i have not noticed issue, will try unhold one by one n watch, if i find exact issue.
Click to expand...
Click to collapse
thanks let me know if you found out something!
some people have reported problems with the noise cancellation. try turning that off.i think the option is available once the call is started. if so, you could try covering the top microphone hole.
I have this issue also. For me I most notice it when I am calling someone over bluetooth. All of the sudden it will just become silent. I hang up and call back with bluetooth turned off and everything is silent. I can tell that the other person answers the phone because of the screen but it's silent and they can't hear me. The only thing that will get my phone working again is a reboot.
I'm on rocketrom v20 btw.

[Q] HTC One weird issue ? Network problems

Hi guys, I have a very strange issue with my HTC One regarding call reception, I've tried to search but can't really find anything so I hope this post is ok.
Firstly- I'm running the latest TrickDroid ROM, and whilst I'm 90% sure this problem existed on Stock there's still that 10% of me that isn't too sure.
Basically, whenever my girlfriend calls me, most of the time it doesn't show her contact name (it will if I ring her, however), and instead just display the phone number, but not with ANY OTHER CONTACT. (just realised the only thing I can think of differentiating her from any other contact is I have a direct dial widget on my homescreen for her)
Then, to make things even weirder, almost every time she tries to call me my phone will ring for a SPLIT SECOND, and then will cut out; and I won't have any missed calls.
She's told me about this for weeks now (she hates my phone, but I love it :<), but earlier I noticed what actually happens, as my phone was right in front of me.
When she calls, there is the split second ringtone, but then I noticed my network reception completely cuts out! This only lasts a few seconds then usually its fine, however there are times she's notified me that she's been trying to call for up to ten minutes to no avail (which I can see would be extremely frustrating).
Is my phone faulty? Should I take it back to Carphone Warehouse or is there anything I can try/do about it, also if anyone else has this problem I'd be intrigued to see how many!
Thanks guys, only flaw on a near-perfect handset!
no suggestions
Put back the stock Rom and see if it happens, you are the only one who can test it.
Also, try calling yourself from time to time either from a pc or another phone, the fact that it is your girlfriend calling doesn't have anything to do with it
Sent from my HTC One using Tapatalk 2
I didnt see any name only numbers when people calling me, that was on trickdroid.
I went back to stock and the problem solves, now im using Revolution and no problem at all. So i think i choose something wrong in trickdroid or its a bug, but im glad with my revolution now.
checksum123 said:
Put back the stock Rom and see if it happens, you are the only one who can test it.
Also, try calling yourself from time to time either from a pc or another phone, the fact that it is your girlfriend calling doesn't have anything to do with it
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
The thing is, I'm so sure it was an issue on stock aswell, since I was on stock for at least a week before I flashed TrickDroid, and my girlfriend was complaining about my phone as soon as I got it.
You say my girlfriend calling has nothing to do with it, I shall repeat again it is ONLY her trying to ring me that causes this issue, I make and receive a lot of phone calls and have a very active social life - my unlimited minutes tariff reflects this, and only when she calls does this strange problem occur.
The fact her contact doesn't display is just a minor problem I can live with, I'm more concerned about the fact that when she calls my reception drops almost instantly.
It must be a coincidence then because there is no logical explanation to this
Sent from my HTC One using Tapatalk 2
checksum123 said:
It must be a coincidence then because there is no logical explanation to this
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
is fast dormancy a thing that could be concerned? can't quite understand it as i'm not quite sobre at the moment but this seems like it could be related?

Help!

Right this week something strange has started happening to my phone, I've had it for nearly 3 weeks and I love it!
So I'm on a call to someone and then suddenly I hear a beep and the call has ended, I take my phone away from my ear to see I'm in the settings menu and airplane mode has been enabled! The first time it happened I was like, strange, then the 2nd time I was like weird and now after the fifth/sixth time I'm like WTF is going on!!
Today is happened 3 times in half hour with same person, it's freaking me out!
As I'm a pretty logical thinking person I've come up with three different theories as to why it's happening...
1. Phone has developed a fault, either with sensor or software wise. (possible)
2. There is a shortcut whilst in a call to go to settings, that I didn't know about. (possible)
3. When I'm in a call, somehow and I say again somehow my ear slides the notification bar down, then presses the settings button in top right and then turns phone into airplane mode. Now the last two presses is possible, but the first one really?!? (Not possible)
So as I am in my 28 days exchange period I want to see if theory 2 is possible before I go back to my store and get it exchanged on the basis of theory 1.
Any advice is welcome!
Sent from my HTC One using Tapatalk 2 feeling very confused!!
maverick1103 said:
Right this week something strange has started happening to my phone, I've had it for nearly 3 weeks and I love it!
So I'm on a call to someone and then suddenly I hear a beep and the call has ended, I take my phone away from my ear to see I'm in the settings menu and airplane mode has been enabled! The first time it happened I was like, strange, then the 2nd time I was like weird and now after the fifth/sixth time I'm like WTF is going on!!
Today is happened 3 times in half hour with same person, it's freaking me out!
As I'm a pretty logical thinking person I've come up with three different theories as to why it's happening...
1. Phone has developed a fault, either with sensor or software wise. (possible)
2. There is a shortcut whilst in a call to go to settings, that I didn't know about. (possible)
3. When I'm in a call, somehow and I say again somehow my ear slides the notification bar down, then presses the settings button in top right and then turns phone into airplane mode. Now the last two presses is possible, but the first one really?!? (Not possible)
So as I am in my 28 days exchange period I want to see if theory 2 is possible before I go back to my store and get it exchanged on the basis of theory 1.
Any advice is welcome!
Sent from my HTC One using Tapatalk 2 feeling very confused!!
Click to expand...
Click to collapse
is it only with that person it happens with if yes they must have a iphone lol
jaythenut said:
is it only with that person it happens with if yes they must have a iphone lol
Click to expand...
Click to collapse
Lol no it's with people without iPhone's...
Sent from my HTC One using Tapatalk 2
So there isn't a shortcut to settings whilst in call then I assume as no one has commented, will get it exchanged this week then as that can only be the reason.
Sent from my HTC One using Tapatalk 2

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