Bricked phone, can I get it replaced? - Captivate Q&A, Help & Troubleshooting

I was reflashing my phone, while in download mode, the power went off, and now my phone won't turn on or anything. I think my phone is bricked.
I bought the phone a week and a half ago. Will AT&T accept my phone for a replacement if I say it just stopped working? I have the $4.99/month Wireless Insurance, but won't they deny it when they find out I've been messing with it? What should I do?
Thanks!

Before you take it back, make sure it isn't bricked. Remove the battery, replace it, hold both the volume buttons, plug in the usb and see if it takes you to download mode
Sent from my Samsung SGH-i897

Kaik541 said:
Before you take it back, make sure it isn't bricked. Remove the battery, replace it, hold both the volume buttons, plug in the usb and see if it takes you to download mode
Sent from my Samsung SGH-i897
Click to expand...
Click to collapse
It's bricked. Replaced battery, won't turn on no matter what I do to it.
There's a small scratch on the screen, and the micro USB charging port cover is messed up a bit from something sticky getting in there.
What should I tell AT&T? What's the likeliness of them declining my claim? Can they tell that it's been tampered with even though it's bricked?

Wrong forum. But I would use my insurance instead and tell them it just quit on me...

Try plugging into the computer, remove the battery reinsert the battery. Then hold volume up and power till red text comes on the screen from there switch to holding both volume buttons down and power then when the red text flashes to black release power and continue to hold both volume buttons. That should get you back to the downloading digger bot.

Tehwall said:
It's bricked. Replaced battery, won't turn on no matter what I do to it.
There's a small scratch on the screen, and the micro USB charging port cover is messed up a bit from something sticky getting in there.
What should I tell AT&T? What's the likeliness of them declining my claim? Can they tell that it's been tampered with even though it's bricked?
Click to expand...
Click to collapse
They won't give you a hard time on the software side - to them off is off - they can't tell if you bricked it - they will send it somewhere and have it flashed.
BUT - if there is something sticky in the USB port then they do have grounds to deny your claim - for all they know you poured juice in there.
Good luck.

Get it into download mode and flash it again with odin. Likely not bricked.
Sent from my SAMSUNG-SGH-I897 using XDA App

alphadog00 said:
They won't give you a hard time on the software side - to them off is off - they can't tell if you bricked it - they will send it somewhere and have it flashed.
BUT - if there is something sticky in the USB port then they do have grounds to deny your claim - for all they know you poured juice in there.
Good luck.
Click to expand...
Click to collapse
If there is something sticky there it means he put something sticky there lol.
And also, follow thedamn directions people are giving you man. Your phone isntbricked, I dont even know of anyone who has bricked their phone yet..

Mattwp103 said:
Try plugging into the computer, remove the battery reinsert the battery. Then hold volume up and power till red text comes on the screen from there switch to holding both volume buttons down and power then when the red text flashes to black release power and continue to hold both volume buttons. That should get you back to the downloading digger bot.
Click to expand...
Click to collapse
votum said:
If there is something sticky there it means he put something sticky there lol.
And also, follow thedamn directions people are giving you man. Your phone isntbricked, I dont even know of anyone who has bricked their phone yet..
Click to expand...
Click to collapse
I tried everything suggested, nothing happens. The power went out, while flashing new firmware, now the phone won't turn on no matter what I do. I already tried peoples suggestions.

Tehwall said:
I tried everything suggested, nothing happens. The power went out, while flashing new firmware, now the phone won't turn on no matter what I do. I already tried peoples suggestions.
Click to expand...
Click to collapse
The AT&T screen doesn't come up?

Guys we have been told a gazillion times about this...what does this have to do with Development?! Jesus....

Which firmware were you using at the time and which one were you flashing?

also make sure the battery is charged

prestopasto said:
The AT&T screen doesn't come up?
Click to expand...
Click to collapse
Nothing does, I tried every combo, SIM card in and out, replacing battery, USB plugged in and out, download mode, regular power button, recovery mode, what the guy suggested above; everything.
Not a single thing shows up on the screen.

You glanced over my question.
The version of firmware you were using before the flash and during the failed flash can be very pertinent to the key combination you need to get into download mode =P

Zilch25 said:
You glanced over my question.
The version of firmware you were using before the flash and during the failed flash can be very pertinent to the key combination you need to get into download mode =P
Click to expand...
Click to collapse
I had the stock firmware, installed the JM5 firmware, reinstalled the JM5 firmware, while doing so, they power went off.
Just pressing Volume Down + Power got me into Download Mode everytime.
Edit: And yes, the battery was charged, it was at about 67% when I was flashing the firmware. How can I charge the battery for the heck of it when the phone is dead? Normally when you plug in the USB cable there's a charging animation on the screen. Nothing comes up at all, can a dead phone charge a battery, or does the software need to send the power to the battery?

Honestly I've had flashes fail at varying points during the flash and I've gotten the black screen before, ALWAYS I've been able to get it to work by following these steps:
Pull out everything, SIM, SD, Battery, USB, EVERYTHING
Close Odin (If it's open)
Reopen Odin
Insert battery, hold vol down (If this doesn't work hold both volume buttons NO POWER)
While holding the button(s) plug in USB
Don't touch the power at any point, if this fails and you want to try the other key combo, start the process over completely.

Zilch25 said:
Honestly I've had flashes fail at varying points during the flash and I've gotten the black screen before, ALWAYS I've been able to get it to work by following these steps:
Pull out everything, SIM, SD, Battery, USB, EVERYTHING
Close Odin (If it's open)
Reopen Odin
Insert battery, hold vol down (If this doesn't work hold both volume buttons NO POWER)
While holding the button(s) plug in USB
Don't touch the power at any point, if this fails and you want to try the other key combo, start the process over completely.
Click to expand...
Click to collapse
This man speaks the truth, listen to him.

If your insurance covers damage then destroy the phone and call att and tell them its been destroyed.
if not then it is possible that the power outage could have caused your phone to zap.

Flashing or not if you spilled stuff into the usb port your screwed. Week and a half and you scratched the screen and did that? I have tried to scratch mine with no succes. I say ditch that phone and get a GO phone. And have a mod delete this pointless thread already!!!!

Related

[Q] I Actually Managed to Brick this Phone

Hey guys I think I actually did it. I was going to install the JPC Froyo Rom, and somehow booted into recovery in the ROM. Now whenever I turn the phone on it boots into recovery, and none of the button combinations work for putting it into Download mode so I can flash back to stock. On the i9000 thread it says that if you get into this situation you cannot flash back. Any of you guys run into this issue? If not then it looks like I'll be trying to convince an ATT rep to give me a new phone
Try powering off... Then hold vol up and down buttons then plug in usb.... That happened to me... Your not bricked
Sent from my SAMSUNG-SGH-I897 using XDA App
Connect to adb and run reboot command
Sent from my GT-I9000 using XDA App
Nope
Nope sorry guys I know all of what you just said. As for plugging in USB while holding volume buttons, it'll just go to that battery charging screen, and adb doesn't work because it doesn't boot past recovery. Sorry guys but yes it was bricked. It's okay though because I just went to ATT and since they can't identify the problem they just replaced the phone
Thought mine was bricked one night, too. Same scenario. Tried dropping the SIM and SD card out even though I didn't think it would make a difference, but it did. Got to download screen and reflashed with ODIN.
Good luck.
Sent from my SAMSUNG-SGH-I897 using XDA App
KCutrer1 said:
Nope sorry guys I know all of what you just said. As for plugging in USB while holding volume buttons, it'll just go to that battery charging screen, and adb doesn't work because it doesn't boot past recovery. Sorry guys but yes it was bricked. It's okay though because I just went to ATT and since they can't identify the problem they just replaced the phone
Click to expand...
Click to collapse
If you pull the battery, then put the battery in. hold both volume buttons buttons, and then plug the phone into the computer, it didn't boot to download?
Im curious if you even tried to use the Odin one click thread
There are 4 or 5 ways in that thread on how to get to download mode. And how exactly does this relate to development...just another curious thought. Well, you are getting a new phone, just hope that ATT or Samsung don't try to figure out the cause of your phone being "bricked".
AGAIN!
Okay after this I swear I won't be messing around with Froyo anymore. Here's the story: I got into download on the replacement captivate. Tried to install JPC froyo, but it never started flashing so I unplugged it from Odin and then tried to turn it back on. It goes to the normal "connect phone to computer" screen. However no attempts to get back into download mode have worked. Holding both volume buttons and power until second black screen doesn't work, booting while holding volume down doesn't work, holding both volume buttons and then inserting USB cable doesn't work. I think I'm stuck in this screen unless there's some incredible way I have yet to try. Anybody have any ideas? I would greatly appreciate feedback from the experienced users (Zilch25, designgears, kaik, reaver117), because I think I'd be pushing it trying to get it replaced a second time in such rapid succession
To flashman2002:
I put it in this section because it's in the development section that most flashing and such occurs so I thought there would be the greatest knowledge base. And yes I've pored over the one click thread and none of the methods mentioned there have any effect!
Jeez, I just scared the **** out of myself. I ran the remove lagfix script and it rebooted my phone but it was just a black screen. So I take the battery out. Bad Idea. It showed the ATT screen but just black after that. I could get it into recovery mode but not download. Then I messed some more and would only show a vague disconnected pic.
Finally I got it into download by doing this: (had odin open before hand)
1. took everything out including sim and usb cable.
2. quickly inserted battery and held volume buttons and very quickly inserted usb.
I'm pretty sure its the speed that matters because I tried about 4 times and only when I did it really fast did it work.
ThisWasATriumph said:
Jeez, I just scared the **** out of myself. I ran the remove lagfix script and it rebooted my phone but it was just a black screen. So I take the battery out. Bad Idea. It showed the ATT screen but just black after that. I could get it into recovery mode but not download. Then I messed some more and would only show a vague disconnected pic.
Finally I got it into download by doing this: (had odin open before hand)
1. took everything out including sim and usb cable.
2. quickly inserted battery and held volume buttons and very quickly inserted usb.
I'm pretty sure its the speed that matters because I tried about 4 times and only when I did it really fast did it work.
Click to expand...
Click to collapse
Nope. Unless you can do this with godly speed I dont think it'll work. I just got to the "Connect Phone to Computer" screen again.
You had the usb in before anything appeared on the screen right?
ThisWasATriumph said:
You had the usb in before anything appeared on the screen right?
Click to expand...
Click to collapse
Yeah originally. I can get to that screen now by just putting the battery in and holding power button. It seems to behave exactly like it normally would, just can't get out of it.
What screen? The screen you want has a big yellow triangle and says download.
ThisWasATriumph said:
What screen? The screen you want has a big yellow triangle and says download.
Click to expand...
Click to collapse
No it's on the phone...!...computer screen. That's what I'm saying, it's been stuck here for a while and none of the methods described on the one click thread work. I've been here before and just holding volume buttons and holding down power for it to boot twice and releasing would do it. Not so anymore. Can't get into download mode doing anything!
Well I read In the SRE thread I think that there are reports of newer phones not responding to any button combos. Bad batch they said not on purpose...
Also for the i9000 apparently you only have to hold the down volume key so since you flashed a i9000 rom try that if you haven't already.
You cant get into recovery right? Just holding volume and power then letting go of power after a bit?
Adb reboot download...
Sent from my SAMSUNG-SGH-I897 using XDA App
ThisWasATriumph said:
Well I read In the SRE thread I think that there are reports of newer phones not responding to any button combos. Bad batch they said not on purpose...
Also for the i9000 apparently you only have to hold the down volume key so since you flashed a i9000 rom try that if you haven't already.
You cant get into recovery right? Just holding volume and power then letting go of power after a bit?
Click to expand...
Click to collapse
Nope none of it works. I just got it replaced less then 3 hours ago and I already bricked it. I hope somebody finds out something that'll get this fixed. Maybe some way to force download mode through a computer application or something.
Well theres adb like mentioned above but im pretty sure that requires at least recovery mode working.
Like i said before i was stuck on the same screen so maybe theres still hope.
If all else fails someone will figure out how to JTAG these things eventually...
ThisWasATriumph said:
Jeez, I just scared the **** out of myself. I ran the remove lagfix script and it rebooted my phone but it was just a black screen. So I take the battery out. Bad Idea. It showed the ATT screen but just black after that. I could get it into recovery mode but not download. Then I messed some more and would only show a vague disconnected pic.
Finally I got it into download by doing this: (had odin open before hand)
1. took everything out including sim and usb cable.
2. quickly inserted battery and held volume buttons and very quickly inserted usb.
I'm pretty sure its the speed that matters because I tried about 4 times and only when I did it really fast did it work.
Click to expand...
Click to collapse
I know it doesn't help you out now, but when you remove the lag fix, just leave it set on the black screen. It's doing its thing. It will reboot when it's done. The home keys should still light up if you press them in this state...
Well thanks for your input anyway guys. Hopefully somebody figures something out. For now I guess I'll keep the SIM in my old iPhone 3G so I at least have a phone. Tomorrow I'll go to another ATT store in my area. Chances are the rep won't know what the hell that screen means and will replace the phone promptly.

[Q] No really, I bricked it...

OK, I've been reading here for 6 days all manner of Captivate unbricking. Here is my story...
I picked up a Captivate on the Rogers network. I connected it to my email server (Exchange 2010) with no problems, poked around, noticed the lag, noticed the SMS time issue, then promptly rooted, installed clockwork, and then threw cognition 2.2 beta 9.1.3. Quite frankly I was shocked at how much faster it was.
Anyways, after a day of poking around, I could not get my email to my exchange server running (tried the email.pak floating about), so I actually decided I was going to go back to the backup I made of my phone using clockwork before I installed cognition. When I restored my backup, I thought I had bricked my phone.
I let it rest for a day, then came back here, and found one of the 3-4 different variations of the 4 button download mode combo that permitted me to do the 1 click restore. This restored me to the AT&T version of 2.1. It worked, but was less than desirable.
I decided that at that point I really wanted to go back to stock, so I downloaded the stock backup on the Rogers Captivate wiki page, and did the restore using clockwork. The phone has not been the same since.
When i turn it on, I get an at&t splash screen, then in about 20 seconds I get the at&t "jingle", but the splash screen stays on. I can't seem to find any key combination that will permit me to get back into download mode so I can restore using the One Click that worked for me the first time. I have tried:
1. 3 button salute with USB in first, battery out initially.
2. 3 button salute with USB plugged in *as* I was inserting the battery.
3. Power and volume down (both with and without USB, and with battery being plugged in after USB and "during" insertion of battery)
4.Power and volume up with same combo's as #3.
5. Just volume up and volume down with same combo's as #3.
In all cases Odin was running before USB connected, running as administrator. I'm running 64bit windows, but I'm sure I have the correct drivers because I did this the first time with Odin and download mode and I haven't added or changed anything. But just for arguements sake I did uninstall, and then install the drivers again.
Any combination of power and volume buttons just gives me a battery charging logo. Occasionally when holding up until the second black screen I will get a quick indication that the computer might see something, but it dissappears withing a handful of seconds showing it promptly removed.
I'm downloading the Android SDK in the hopes that when I get the normal at&t splash screen after the "jingle" that something might actually be running in the background and maybe I can adb reboot download it but I'm not holding my breath.
Anyone seen this that has managed to get out of it? I'm starting to think the "unbrickable captivate" can be bricked. Assuming it is bricked, short of taking it back, is there anyone on the internet that can jtag these and in some fashion bring back to life?
Cheers,
Tim
This doesn't belong in Development.
MikeyMike01 said:
This doesn't belong in Development.
Click to expand...
Click to collapse
ditto
and download mode is easy.
1. start odin3 and have data cable plugged into the computer
2. insert proper files if needed
3. hold volume up and volume down for 2 sec (no power button needed) then insert usb cable, continue to hold volumes till either the download mode screen pops up or odin3 sees the phone(if you bork the phone bad enough you can corrupt the download mode image, i did it with the not to successfull manhatten project kernel) but despite the screen being black it very well may be in download mode.
4. start flash
5. if it doesn't work send it to me ill find a use for it
alternatively if the phone can go passed the splash screens and boots fully you can adb reboot download. just get the development kit and drivers on your pc.
Dani897 said:
ditto
and download mode is easy.
1. start odin3 and have data cable plugged into the computer
2. insert proper files if needed
3. hold volume up and volume down for 2 sec (no power button needed) then insert usb cable, continue to hold volumes till either the download mode screen pops up or odin3 sees the phone(if you bork the phone bad enough you can corrupt the download mode image, i did it with the not to successfull manhatten project kernel) but despite the screen being black it very well may be in download mode.
4. start flash
5. if it doesn't work send it to me ill find a use for it
alternatively if the phone can go passed the splash screens and boots fully you can adb reboot download. just get the development kit and drivers on your pc.
Click to expand...
Click to collapse
Thanks, but that doesn't work. All I get is the battery charging screen. Using the process it does not go into download mode.
MikeyMike01 said:
This doesn't belong in Development.
Click to expand...
Click to collapse
Could a moderator move this to Captivate General then? Sorry about that...
timmy22 said:
Thanks, but that doesn't work. All I get is the battery charging screen. Using the process it does not go into download mode.
Click to expand...
Click to collapse
just to be clear, you are holding volume up as well as volume down starting with the phone being powered down and continue to hold them after you plug in usb untill something shows on the screen?
if your phone is not seeing the volumes buttons you are one of the very unlucky few that had a problem at the most inopportune moment.
there is also a way where you hold all three buttons till the phone reboots twice, or something. let me try it and ill give more specifics.
timmy22 said:
Thanks, but that doesn't work. All I get is the battery charging screen. Using the process it does not go into download mode.
Click to expand...
Click to collapse
Pull the battery, open odin, plug usb into computer, hold vol up and down, plug usb into phone still holding vol buttons, drop in battery still holding vol buttons, when dl screen pops up and yellow com port lights up in odin release volume buttons. Do not touch power button at any time
Swyped...and sorry I don't proofread
Have you tried rebooting into recovery mode instead of download mode? Stock recovery is adb-ready and you should be able to adb reboot download. Its a long shot if you're having problems using button combo to get to d/l mode, but it's probably still worth a shot at this point.
If you were able to use 3 button combos before all this happened, and did NOT have to install the 3 button combo fix, its strange you don't have access to it now... Could restoring a Rogers Cappy to AT&T stock be the problem?
Dani897 said:
just to be clear, you are holding volume up as well as volume down starting with the phone being powered down and continue to hold them untill something shows on the screen?
if your phone is not seeing the volumes buttons you are one of the very unlucky few that had a problem at the most inopportune moment.
there is also a way where you hold all three buttons till the phone reboots twice, or something. let me try it and ill give more specifics.
Click to expand...
Click to collapse
Yes, that's exactly correct. I do this:
1. everything pulled (battery, USB, sim, sd)
2. Open Oden (1 click)
3. Install battery
4. hold down (and keep holding) volume up and volume down
5. insert USB cable
6. depress (i.e. don't hold) power button
Goes straight to battery charging indicator.
If I swap #6 with holding the power button down, it continually reboots while just barely showing the battery charging indicator. I've tried letting go between black screens on the 1st, 2nd, 3rd, 4th, and 5th black screen. Still no android dude with the shovel.
Try all the steps you stated but not the last one where you press the power button. Don't press the power button.
newter55 said:
Pull the battery, open odin, plug usb into computer, hold vol up and down, plug usb into phone still holding vol buttons, drop in battery still holding vol buttons, when dl screen pops up and yellow com port lights up in odin release volume buttons. Do not touch power button at any time
Swyped...and sorry I don't proofread
Click to expand...
Click to collapse
Goes straight to battery charging.
johnny13oi said:
Try all the steps you stated but not the last one where you press the power button. Don't press the power button.
Click to expand...
Click to collapse
Goes straight to battery charging.
Pull out battery for 10 seconds, hold volume up + down, connect usb into other usb port.
Sent from my GT-I9000 using XDA App
Seriously, try adb. It works wonders.
Sent from my SAMSUNG-SGH-I897 using XDA App
10tonhammr said:
Have you tried rebooting into recovery mode instead of download mode? Stock recovery is adb-ready and you should be able to adb reboot download. Its a long shot if you're having problems using button combo to get to d/l mode, but it's probably still worth a shot at this point.
If you were able to use 3 button combos before all this happened, and did NOT have to install the 3 button combo fix, its strange you don't have access to it now... Could restoring a Rogers Cappy to AT&T stock be the problem?
Click to expand...
Click to collapse
Trying to get into recovery mode gets me the at&t logo and the "jingle", but no recovery mode menu to reboot, etc.
This is what I'm worried about, restoring the Rogers stock over top of the Odin 1 click restore (which is an AT&T image) has bricked it and prevents download mode from invoking.
fatttire said:
Seriously, try adb. It works wonders.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
I know, I played with adb before I bricked it. ADB needs to "see" the phone, it no longer sees it (I have three computers, all three can't see it, but they can see my friends cappy with no problems first time, every time). Same process for his phone works every time to get into download mode, but not on mine.
And yes, have tried other USB ports on the same computer, both on the mainboard, and on the front ports.
Keep the ideas coming though please, I will try every one.
timmy22 said:
I know, I played with adb before I bricked it. ADB needs to "see" the phone, it no longer sees it (I have three computers, all three can't see it, but they can see my friends cappy with no problems first time, every time). Same process for his phone works every time to get into download mode, but not on mine.
And yes, have tried other USB ports on the same computer, both on the mainboard, and on the front ports.
Keep the ideas coming though please, I will try every one.
Click to expand...
Click to collapse
There's a trick to prompt download mode through a "jig" which you can hack together for about $2 in parts and a sacrificial microUSB cable...it works on the other SGSes, but I think it should work on the Captivate as well. Never tried it personally...
Merlin_reloaded said:
There's a trick to prompt download mode through a "jig" which you can hack together for about $2 in parts and a sacrificial microUSB cable...it works on the other SGSes, but I think it should work on the Captivate as well. Never tried it personally...
Click to expand...
Click to collapse
I work in a tech shop so have access to electronics, sacrificial cables, soldering irons, resistors, caps, etc.... could you point me in the right direction?
Oh, nevermind, found it in the i9000 forum. Will test first thing in the morning!
Cheers,
I bricked one today as well. Exactly what you are talking about here. The only thing is that i was still under the 30days so i swapped it out for a new one. As of right now ive been debating whether i want to do the voodoo fix (which i think is what bricked it to begin with)

[Q] MIGHT have hard bricked phone :(

So I was attempting to flash back to stock with Odin (I was using Assonance 5.2). I turned the phone off, then while holding the volume buttons plugged in the USB like normal. Then Odin said added the phone, then I hit start. And it seemed like it was working just fine, then all of a sudden the screen on the phone turned red. Then the status bar on Odin stopped moving completely (stayed for awhile). So I think I made the next big mistake of just disconnecting the USB and taking out the battery. So now the phone won't turn on. So I'm not sure I hard bricked the phone or what? Anyone have any idea? Thanks!
I've plugged the phone into the outlet charger, still nothing happens. This happened like maybe 15 min ago. No action when plugged in the computer or charger. Can't even boot into recovery I don't think. the power button was giving me some trouble earlier today. whenever I was trying to wake the phone up, it seemed to take a few clicks of the power button to wake the phone. This happened only after I flashed Assonance 2.5, so I wanted to flash to an earlier version of the rom. thanks!
What you want to do is get into Download Mode, and flash with Odin One-Click JF6 to get your phone working again..
Have you tried all the various button combos to get into Download Mode? .
If the button combos don't work, you can always try to build/buy a JIG which will force your phone into Download if it's still possible on your phone.
I've tried to get into download mode, but can't seem to do it. I've tried holding the volume up and down button then plugging in the usb (which didn't work). then i tried the taking the battery out, then holding the volume up and down button and power button, then plugging in the usb, then reinserting the battery, then taking my hand off the power button (which didn't work). what is the JIG method?
edit. ok i have no clue wtf just happened, but i am currently in download mode using odin and flashing back to stock.....this is just too weird.....sooo any rom suggestions?
Look in my signature for an example of a JIG.
norcal einstein said:
Look in my signature for an example of a JIG.
Click to expand...
Click to collapse
cool i'm actually gonna go ahead and get one this things......JUST in case of future screw ups that don't have a happy ending
i clicked on the link but it won't let me go the page. below is the message it gave me.
marefin, you do not have permission to access this page. This could be due to one of several reasons:
Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.
marefin said:
cool i'm actually gonna go ahead and get one this things......JUST in case of future screw ups that don't have a happy ending
Click to expand...
Click to collapse
Definitely a great idea having the jig. Nor cal can attest to the late night save that jig provided me.
Sent from my SGH-T959D using XDA App

Power button is broken? How to reboot to download?

Power everything was working this morning
Noticed that my power button wasn't working...the screen stayed on. Pulled battery, put it back in and the phone booted without pressing power.
Was like "wtf?"
When it booted, I couldn't turn off the screen.
So I just left the battery out and took it home.
Put a new rom on phone, thought "This will fix it."
Wrong.
Had to flash using Rom Manager because in recovery the power button doesn't respond.
When it began to boot "AT&T Screen" wouldn't disappear and show me some Doc's v4.
I can manipulate it to boot into recovery but the power button doesn't work still.
I can NOT get it to go into recovery.
Can someone helps me?
bunnsguy said:
Power everything was working this morning
Noticed that my power button wasn't working...the screen stayed on. Pulled battery, put it back in and the phone booted without pressing power.
Was like "wtf?"
When it booted, I couldn't turn off the screen.
So I just left the battery out and took it home.
Put a new rom on phone, thought "This will fix it."
Wrong.
Had to flash using Rom Manager because in recovery the power button doesn't respond.
When it began to boot "AT&T Screen" wouldn't disappear and show me some Doc's v4.
I can manipulate it to boot into recovery but the power button doesn't work still.
I can NOT get it to go into recovery.
Can someone helps me?
Click to expand...
Click to collapse
have ODIN open, and battery removed from phone... hook up usb, hold both vol keys, while inserting battery... you should get download mode fine even with a busted power button... what you do next is up to u....
Once more, I can NOT get it to boot into recovery in that fashion.
I cannot place batter in the phone without it attempting to boot
(doesn't not get past the AT&T boot screen)
I cannot plug it up, hold volume buttons and then put in battery because it will just charge. If I unplug the phone, the phone still thinks it's charging actually.
My question really is Can I 'fix' the power button, or can I reboot it into download mode through command propt? I've never used ADB to access my phone, so that'll be new.
bunnsguy said:
Once more, I can NOT get it to boot into recovery in that fashion.
I cannot place batter in the phone without it attempting to boot
(doesn't not get past the AT&T boot screen)
I cannot plug it up, hold volume buttons and then put in battery because it will just charge. If I unplug the phone, the phone still thinks it's charging actually.
My question really is Can I 'fix' the power button, or can I reboot it into download mode through command propt? I've never used ADB to access my phone, so that'll be new.
Click to expand...
Click to collapse
Dude... recovery is useless right now, you have a busted power button... and because of 'said busted power button', none of what you're trying to do is going to work... like youve said...
You are down to trying to force download mode with USB cord, holding the vol keys, and inserting the battery... ADB cannot run commands to a phone stuck at the boot screen... Thread title says, how to reboot to download, and with the button like it is, all you can do is what i've posted...
As to fixing the power button, i don't see why that's not possible... do u feel it press at all?
B-Naughty said:
As to fixing the power button, i don't see why that's not possible... do u feel it press at all?
Click to expand...
Click to collapse
Yeah, it 'presses' and 'clicks'. I mean it worked most of the day, it got low on power and it just quit working.
Any luck forcing download by puttin the battery in while the usb is hooked up with the vol keys pressed in?
I was having the same problem with my power button and eventually the power button stopped working completely even though i could still hear it click. I sent it to mobiletechvideos and they fixed it really fast and it was a great price.
Here's the link: http://mobiletechvideos.mybigcommerce.com/samsung-captivate-power-button-repair/
B-Naughty said:
Any luck forcing download by puttin the battery in while the usb is hooked up with the vol keys pressed in?
Click to expand...
Click to collapse
goes into boot-loop like if I were holding the volume up/down and the power together. That's what doesn't make sense.
j.curtis.369 said:
I was having the same problem with my power button and eventually the power button stopped working completely even though i could still hear it click. I sent it to mobiletechvideos and they fixed it really fast and it was a great price.
Here's the link: http://mobiletechvideos.mybigcommerce.com/samsung-captivate-power-button-repair/
Click to expand...
Click to collapse
And I could buy another used Captivate for $50. I have an upgrade in less than 3 weeks and this happens
It happened to me once before after flashing a bad kernel. I just did what B-Naughty had suggested. Remove battery -> plug in USB -> hold both volume buttons --> then insert battery. Put me right in download mode and Odin it back with a working power button. Unless it's really a hardware problem, then you're out of luck...
bunnsguy said:
And I could buy another used Captivate for $50. I have an upgrade in less than 3 weeks and this happens
Click to expand...
Click to collapse
Oh in that case imo i would get another used captivate and wait for the sgs 3
Maybe if I went to a store and sucked up to them they'd let me upgrade a month early (especially since I was initially supposed to upgrade in October)
Might be down to getting/making a USB jig if it don't come up... but if you upgrade to gs2, the jig will work for that model as well so won't be wasted...
B-Naughty said:
Might be down to getting/making a USB jig if it don't come up... but if you upgrade to gs2, the jig will work for that model as well so won't be wasted...
Click to expand...
Click to collapse
Maybe a jig would work. But easier, funner solution is adding a line for a Moto Atrix 1 for just a penny plus the $36 fee. Problem solved. Thanks for the help for what could just be a hardware failure. I'll upgrade my other line later when the SGS 3 comes out

[Q] Bricked + power button not working

I'm stuck in a pretty crappy situation. The phone is on some weird bootloop. When it boots, the AT&T screen comes up, then some weird multi-colored screen comes on, the phone turns off, and this process repeats.
I know how to put it into download mode, but the phone turns on as soon as I put the battery in. I'm not sure how to have it powered off with the battery in long enough so I can hold the volume buttons down and plug the USB in. If I could at least get into download mode and flash something via Odin, I could possibly fix it.
Any suggestions?
did you try, remove battery, plug in usb, hold power and both volume buttons then insert battery? or even just hold vol down and power then insert battery?
adobrakic said:
I'm stuck in a pretty crappy situation. The phone is on some weird bootloop. When it boots, the AT&T screen comes up, then some weird multi-colored screen comes on, the phone turns off, and this process repeats.
I know how to put it into download mode, but the phone turns on as soon as I put the battery in. I'm not sure how to have it powered off with the battery in long enough so I can hold the volume buttons down and plug the USB in. If I could at least get into download mode and flash something via Odin, I could possibly fix it.
Any suggestions?
Click to expand...
Click to collapse
fractaline said:
did you try, remove battery, plug in usb, hold power and both volume buttons then insert battery? or even just hold vol down and power then insert battery?
Click to expand...
Click to collapse
(psst, he said his power button is broken)
You dont need to use the power buttons to enter download mode. Just hold both volume buttons and plug in usb. Though tbh I haven't had to do it in so long my memory is a bit foggy on whether it was both volume buttons + usb or just volume up + usb. Either way one of those should work. Im pretty sure you should be able to do it without the battery inserted.
When all else fails, jig it. Jig it hard.
Herp derp Captivate Tapatalk 2
fractaline said:
did you try, remove battery, plug in usb, hold power and both volume buttons then insert battery? or even just hold vol down and power then insert battery?
Click to expand...
Click to collapse
Well, the power button doesn't work, so I haven't tried the latter. It's not rooted, so trying to get into CWM wouldn't really do much. When I try to plug in the USB, hold the volume buttons, and plug in the battery last, the phone just goes to the battery charging screen. If I take the USB out.. it stays there.
I'm not sure why the phone turns on by itself as soon as I put the battery in. My sister has the same model, and she has to hold the power button to turn it on. :/
I just turned it on, and it's stuck on the AT&t screen instead of bootlooping. This is the first time it has done this after the bootloop began. Odin recognizes it. Is this ninja download mode? If so, could you please point me in the right direction of getting out of this mess? :x This is my sister's fiance's phone, I own a SGS4G. Really don't wanna risk this phone any more than I already have, lol.
Thanks, guys.
--Edit--
To be more specific, I attempted using this to root the phone, which resulted in this situation. Not sure if that's even helpful, but it can't hurt.
I feel for ya, I hate having hardware issues when a software issues happens..
follow fractaline's instructions: Odin ON, battery out, Good USB cable with good USB port Insert, (this is where it gets tricky), hold down volume up and volume down, whilst 2 seconds later putting the battery back in.
if you see the screen with something that looks like this, http://movilzone.org/files/2011/09/Captivate-Download-Mode1.jpeg
or this,
http://1.bp.blogspot.com/-BwmbWV5u6h8/TvNq1jXT7oI/AAAAAAAAMpU/_Mh4V9LMYd8/s1600/Semi-bricked.jpg, Then you can flash a kernel.
Were you on gingerbread 2.3.5? if so I would recommend this http://forum.xda-developers.com/showthread.php?t=1294477&highlight=corn
if you flash corn there is an option in CWM to install root I believe.
I used to flash the corn kernel all day to fix my 2.3.5 problems.
it really depends which version you previously were running. which is hard to tell since it wasn't your phone... more info needed, i'll be back in the morning. hope this helps.
Oh and on the hardware side of things, you could take the back plate off, the plate under the battery, and clean all the crap out. i find with mine i often get dust particles that interfere with my power button. there is a guide to properly tear down a captivate on xda somewhere... I've posted on it before as well.
or, take your fingernails and try and peel back the plastic on the edge of the glass up by the power button, if you can pull it back enough to blow air in there sometimes you can dislodge/clean out whatever is obstructing the power button.
Edit: if you do get it rooted, bring it up to ICS, it's fantastic up here
adobrakic said:
Well, the power button doesn't work, so I haven't tried the latter. It's not rooted, so trying to get into CWM wouldn't really do much. When I try to plug in the USB, hold the volume buttons, and plug in the battery last, the phone just goes to the battery charging screen. If I take the USB out.. it stays there.
I'm not sure why the phone turns on by itself as soon as I put the battery in. My sister has the same model, and she has to hold the power button to turn it on. :/
I just turned it on, and it's stuck on the AT&t screen instead of bootlooping. This is the first time it has done this after the bootloop began. Odin recognizes it. Is this ninja download mode? If so, could you please point me in the right direction of getting out of this mess? :x This is my sister's fiance's phone, I own a SGS4G. Really don't wanna risk this phone any more than I already have, lol.
Thanks, guys.
--Edit--
To be more specific, I attempted using this to root the phone, which resulted in this situation. Not sure if that's even helpful, but it can't hurt.
Click to expand...
Click to collapse
I think you were not on Gingerbread and you attempted to flash a gingerbread kernel. That is why it is bootlooping. You can flash back to stock (Gingerbread or froyo) and that should solve your issue. I'm trying to download and get the stock froyo kernel for you so you can flash that again. Just an FYI, applying root through CWM would require the use of the power button.
Try flashing this in the PDA in Odin. It is the stock froyo kernel.
https://www.dropbox.com/s/vx5r7hr3iokj764/zImage.tar
@Bacon, it was version 2.2. I can't get to download mode because the phone turns on as soon as I put the battery in. I'm not sure why it does this. Also, I don't get the bricked screen because it just bootloops. The AT&T screen comes on, then this comes on, the phone turns off, and this repeats. I'm assuming that the multi-colored screen would be the SGS screen, or something similar.
Oh and on the hardware side of things, you could take the back plate off, the plate under the battery, and clean all the crap out. i find with mine i often get dust particles that interfere with my power button. there is a guide to properly tear down a captivate on xda somewhere... I've posted on it before as well.
or, take your fingernails and try and peel back the plastic on the edge of the glass up by the power button, if you can pull it back enough to blow air in there sometimes you can dislodge/clean out whatever is obstructing the power button.
Click to expand...
Click to collapse
If it comes to that, I'll definitely keep this in mind.
@Red Wow, I'm stupid. -_- I don't know how I missed the "Requirements" on that page. Thanks, I'll try your .tar now.
--Edit--
Ah, unfortunately that AT&T screen wasn't download mode. I guess I'm just gonna have to keep trying until I finally get it into download mode. I just don't get why it's this difficult.
adobrakic said:
@Red Wow, I'm stupid. -_- I don't know how I missed the "Requirements" on that page. Thanks, I'll try your .tar now.
--Edit--
Ah, unfortunately that AT&T screen wasn't download mode. I guess I'm just gonna have to keep trying until I finally get it into download mode. I just don't get why it's this difficult.
Click to expand...
Click to collapse
You're not stupid. I added that after reading your post to prevent others from getting into the same situation.
As for download mode, if you don't have a jig, try this:
Take battery out
Plug phone into computer
Hold down Volume Buttons
Put battery in
adobrakic said:
@Red Wow, I'm stupid. -_- I don't know how I missed the "Requirements" on that page. Thanks, I'll try your .tar now.
--Edit--
Ah, unfortunately that AT&T screen wasn't download mode. I guess I'm just gonna have to keep trying until I finally get it into download mode. I just don't get why it's this difficult.
Click to expand...
Click to collapse
I can't tell you how many times i flashed the wrong kernel because i didn't read that it was for my version! lol!
that screen is unsettling...
well it's tough to say what to do next... just keep trying for a download mode. I've never used a Jig, perhaps that would be a good investment. Maybe use a one click.. I don't know..
I don't suppose this could be a bootloader issue could it?
EDIT: You're sure you have a reliable USB port/Plug? it's very important that both are good.
Red_81 said:
You're not stupid. I added that after reading your post to prevent others from getting into the same situation.
As for download mode, if you don't have a jig, try this:
Take battery out
Plug phone into computer
Hold down Volume Buttons
Put battery in
Click to expand...
Click to collapse
When I do that, I get to this screen. I'm assuming that's the battery charging screen, but the picture of the battery never comes up, just that refreshing icon.
If I keep holding the volume buttons, the phone seems to turn off in this state. I tried immediately unplugging the USB cable and letting go of the volume buttons once it does this. It stays off (if it's actually off). However, when I hold the volume buttons down and plug the USB back in, it just goes back to that screen. No download mode.
@Bacon
I don't suppose this could be a bootloader issue could it?
EDIT: You're sure you have a reliable USB port/Plug? it's very important that both are good.
Click to expand...
Click to collapse
To be honest, I have no idea if it could be a bootloader issue. I'm knowledgeable of Android as far as a user goes, I know nothing about the OS past rooting it, and tweaking it to OC/UC, etc. Also, I believe that the USB port/plug is reliable. It's the same combo I used prior to bricking it (lol). However, I have about 8 different ports and a few different cables as well, I'll give those a go.
Thanks for the help guys, I really do appreciate it.
adobrakic said:
@Bacon
To be honest, I have no idea if it could be a bootloader issue. I'm knowledgeable of Android as far as a user goes, I know nothing about the OS past rooting it, and tweaking it to OC/UC, etc. Also, I believe that the USB port/plug is reliable. It's the same combo I used prior to bricking it (lol). However, I have about 8 different ports and a few different cables as well, I'll give those a go.
Thanks for the help guys, I really do appreciate it.
Click to expand...
Click to collapse
Man I wish I could help more, i tend to be a hardware guy so i'm not much help other than telling you how to fix you power button... just keep flashing the crap out of it i guess. see if anything sticks...
Open a dos window and go to KK4_Root\Tools (probably on your C:\ drive)
Type:
Code:
adb wait-for-device reboot download
and hit enter.
Now try booting the phone with it plugged in again. If the computer recognizes it during the bootloop, it will issue it the command to boot into download mode.
Otherwise, I would suggest getting a download Jig. It will put you into download mode every time.
@Bacon
All good buddy, thanks so much for your help.
@Red
Holy ****, that worked perfectly. I'm in download mode right now, and am in the process of using a one click to get back to stock.
I'll post back with results.
--Edit--
This is the one click I was using. It won't flash bootloaders at first to prevent bricking, so I'm now in Android system recovery. I'm wanting to get into download mode again, but I guess since it's not in bootloop, the command Red gave me doesn't get me there. I need to get back into download so the bootloaders can be flashed. Any suggestions as to how I could get there again?
the most success I've had is using kies mini up to 2.3.5 and then using corn from there on.
Sent from my SGH-I897 using xda app-developers app
Does it always boot to recovery? You could just pull the battery and then try to let it boot normally.
Sent from my SAMSUNG-SGH-I897 using xda premium
@Bacon
Don't I need the phone to boot up for kies, though?
@Red
Yes. As soon as I put the battery in, the AT&T screen comes on, and then the Android System Recovery <3e> screen comes on.
When I try to plug in the USB, hold the volume buttons down, and plug in the battery last, it simply goes to the battery charging screen. I don't know why it doesn't go to download mode. I've tested the volume buttons in the Android System Recovery screen, both work just fine.
If you could get that power button to work you could try wiping data. That might get it out of that funk.
Try this:
Open a dos window and go to KK4_Root\Tools (probably on your C:\ drive)
Code:
adb reboot recovery --wipe_data
Crap, my computer doesn't seem to recognize the device when it's in the Android System Recovery screen. Should I try prying open the power button and seeing if I can get it to work? Don't see any other way out of this. I wish the soft-key buttons could be used for 'enter' instead of just the power button. :|
adobrakic said:
@Bacon
Don't I need the phone to boot up for kies, though?
Click to expand...
Click to collapse
Shoot, sorry i misread i thought you said you had gotten it partially fixed... my b.
I was just commenting how I'd had the most success using a one click to stock and moving up with kies. I'm afraid you may have to wipe data, which would suck.
Try the power button first. It's really easy taking the hardware apart. Just don't strip the tiny screws.... i only have three of the 6 holding my back plate in. You really don't need them all
Sent from my SGH-I897 using xda app-developers app
Honestly man, at this point, I wouldn't care if I had to repurchase all of the apps that I had if it was necessary to get the phone working. I'll YouTube some instructions for disassembly. Hopefully it'll get me out of this jam.

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