Hello All,
I have a problem with my kaiser, it started i think 2 weeks ago. I have vodafone (netherlands) with a data connection account (hsdpa). Now is the problem that i can't use umts (3g) or hspda. The only thing i can use is gprs. It looks like the modem or something is broken. But that is a kind of weird because (if i understand correctly) its al the same chip (wifi and so on). When i open internet explorer it begins to connect a gprs, 3g data connection. But it can't connect, than you can see a X by the synchronisation arrows (on the top of the screen). And after a few secconds it comes with a message that with the current settings there can't be a data connection. But if seen other messages as well ( the modem on the other side disconnected the connection) The weird thing is that i tried my sim card in my friends kaiser there it works fine, so it have to be my kaiser.
Ok what i tried:
I have a dutch htc kaiser (not vodafone branded or anything)
I use the latest dutty rom, but i tried the orriginal rom and different roms to see if the problem was the rom or something.
When i let the 3g mode on i can see that the phone finds a 3g connection (to call over umts).
Is there any program or tool or something so i can test the modem?
Or does anyone know a sollution for me, i will be very greatfull!!
Ok i tried a other radio to, maybe this was the problem. But it didn't, at this moment i have the default htc dutch rom (who was on the phone when i got it). I searched the net for the same problems, what i found was that this error could be happening when you have your wifi connection open, but i have wifi disabled. The phone is still receiving a 3G connection, but after a few secconds the 3G icon is gone and the failed synchronisation icon (two arrows with an X) is visible. than you can see that the phone is reconnecting. and then if i want to connect to the internet the same story as above is happening.
When i search internet i couldn't find an tool to test the chip/modem.
Because i have it spl unlocked i can't return it for rma, is it posible to restore the default spl?
Hi,
unfortunately I have the same problem with my Kaiser. I have an unbranded German version and it worked fine with all bands (GPRS, EDGE, UMTS(3G) and HSDPA) but since two weeks ago its only working with GPRS and EDGE mode. I have to change band-selection from AUTO to GSM in order to make or receive any calls.
I didn't do any ROM flashing, everything remains the same as the device was shipped.
I assume, that something is damaged but I have no idea how it could happen or how I can find out exactly what is causing the problem.
Since there is still warranty I'll return my Kaiser soon.
seems to be a widening problem
hi,
it seems many have the same issue, see my other posts for linkage to some other threads on it...no solution yet as far as I can tell.
rich
p.s. moderators any chance to link these threads and make a sticky?
ok, thanks for your reply. I've allready found another thread for that issue. But im still uncertain if its a bug in my device or a combination of a bug with a provider specific (Tmob Germany) problem or if its only the provider to blame for??
Chris
I have a slightly different problem. I don't have 3G in my area but only EDGE. Now the problem is that I cannot get speeds higher than about 80 kbs with EDGE.
Now when I put the same SIM in my Touch I can get speeds upto 200 kbs. So obviously this is not a problem of my service provider but rather something wrong with the device.
I have repeated the trial by swapping SIMs a number of times but with similar results all the time. Really don't know of a solution. Will appreciate any help.
haven't seen the edge problem
hi,
my edge speeds seem to vary more by location...I measure up to 200+kbs but have seen it go much lower too. there is a location where I can still get 3G working and i measured up to 1.7mbs for downloading! At my home location it is sporadic edge only and I can't even always get to speakeasy.com to test it, sometimes the speedtest says its not licensed..switching to wifi and it works. My guess is some needed ports are getting blocked by at&t at times..because sometimes it works. I brought all this up with at&t..they are taking some charges off this month and switched me to a cheaper plan too...so they at least seem to care even if they can't quite fix things yet.
rich
Once I set my network type as Auto, the phone cannot access to 3G and cannot dial out... Help...
If I set my network type as GSM, phone will run as usual but without 3G ...
Do you have a 3G sim card?
Of course.
This happened to my phone too and I'm afraid to say it was terminal for 3G. Symptoms were: good reception indicated on screen but only about 1 in 10 calls in or out went through, otherwise just three pips as if out of range. GSM fine every time. Neither a soft or hard reset worked and I had to have the phone replaced. Definitely a hardware problem in my case.
I think that I might have killed my 3G the night before I realised it was broken: driving along using tomtom, battery ran out, used a non HTC car charger that was capable of only about 0.8A or maybe 1A. Wasn't delivering enough juice to keep the phone alive with tomtom running so turned off wifi, phone and data.
Sorry to tell you this sorry tale, there are only a few reports of Kaisers losing 3G so I don't think its a common problem, but other folk have reported this too.
I am currently having the same issue. I cannot make or receive calls when in 3G. Everything worked fine until about a week ago. When GSM only the phone works without issue. Any suggestions or is this a simple replace the phone since it is still in the first year.
thanks
bwqipzbpd, Sarin did you do anything out of the ordinary lately with your handset, charge with a non Kaiser charger or play with the connection settings?
Nothing out of the ordinary. It started slowly. At first i would just notice that sometimes the phone would not ringand show no missed calls but i would have a voicemail message. At that time I was still able to make calls without issue. Now the phone is useless as a phone while the signal is 3G.
I may change the setting of connection. But I forgot what I edited....
check here for more info
no fix i'm afraid...you have to swap the phone or send in for repair
http://forum.xda-developers.com/showthread.php?t=335074
Is it just me, or is the radio/phone reception on the Diamond really weak.
I know I'm using a UK phone in the US (so disabled HSDPA etc) but getting/maintaining a connection with either T-Mobile or AT&T is a real challenge.
WiFi and GPS work well so I know those bits are okay at least, but I don't trust it as a phone!
My Shadow (HTC Juno) and BlackJack II (T-Mo and AT&T respectively) are rock solid at home, but the Diamond spends more time searching for a signal than connected (and hence eats battery)
Is this a common problem? Any suggestions to improve things?
I'm in the UK using a UK diamond and I also find the phone signal to be very weak compared to my Tytn 2 which had an awesome reception.
I'm with Orange and I live in an area where I can only just get a signal with no bars to 1 on GPRS and always looses the signal, searches then picks it up again, now my Tytn 2 always had at least 2 bars on GPRS and sometimes even held a decent 3G signal.
Apart from the crap phone radio which should be easily fixed with a radio update the GPS and Wi-Fi is perfect, the GPS reception is much better than my Tytn 2 was and outdoors my Diamond
usually picks up 2 or 3 more sats than the Tytn 2
All the problems with the phone are software problems so give it a little time and the Diamond should be one hell of a phone
Gotta hope they hurry up with a radio update.... I'm still carrying my Shadow so people can call me and the Diamond to play the ball game
Had some weird GPS issues (with SportsDo mostly) where it just loses connection to the GPS (kinda annoying when I'm out for a ride and get no stats at the end... my BlackJack2 is perfect)
I hate the fact that any update results in a hard reset and the need to re-install/configure everything... but I'd happily to do right now to make this reliable!
Suddenly it had happened; NO 3G nor GPRS data transmission. I can see the 3G sign , but when I make calls the phone disconnects; when somebody call me, he received a message that my phone is off line. Only when 3G signal is on. But when normal GSM is on, everything will be OK. My phone can not get data from the internet, even though it shows that is is connected. I tried all of the above solutions to fix this problem but no helpand sometimes it shows 3g sign but as soon as i try to call some1 all the signals are gone.. I tried to hard reset and try it before installing any software, no help. I tried mostly all available ROMs and Radio ROMs; even the original, but not fixed. I do not what to do. Now, I am using the phone with GSM only, NO 3G. Please help!!!
nunu said:
Suddenly it had happened; NO 3G nor GPRS data transmission. I can see the 3G sign , but when I make calls the phone disconnects; when somebody call me, he received a message that my phone is off line. Only when 3G signal is on. But when normal GSM is on, everything will be OK. My phone can not get data from the internet, even though it shows that is is connected. I tried all of the above solutions to fix this problem but no helpand sometimes it shows 3g sign but as soon as i try to call some1 all the signals are gone.. I tried to hard reset and try it before installing any software, no help. I tried mostly all available ROMs and Radio ROMs; even the original, but not fixed. I do not what to do. Now, I am using the phone with GSM only, NO 3G. Please help!!!
Click to expand...
Click to collapse
Might kinda help to tell folks where you live. Country? State/province?
UK,London
thnx for your reply i live in London,United Kingdom
Signal lost, this might help...
nunu said:
Suddenly it had happened; NO 3G nor GPRS data transmission. I can see the 3G sign , but when I make calls the phone disconnects; when somebody call me, he received a message that my phone is off line. Only when 3G signal is on. But when normal GSM is on, everything will be OK. My phone can not get data from the internet, even though it shows that is is connected. I tried all of the above solutions to fix this problem but no helpand sometimes it shows 3g sign but as soon as i try to call some1 all the signals are gone.. I tried to hard reset and try it before installing any software, no help. I tried mostly all available ROMs and Radio ROMs; even the original, but not fixed. I do not what to do. Now, I am using the phone with GSM only, NO 3G. Please help!!!
Click to expand...
Click to collapse
Hi there nunu,
I had the same problem, went back to the store and nope not a known problem.... So I started to troubleshoot this
1. normal G connection
2. 3G appears or even H
3. signal lost and after 30 sec. the cycle starts again.
what worked for me was the changing the of the radio version. I am currently in the Netherlands and here the NEON_Radinly_1.65.24.36 works fine, I confirmed it by loading a rom with a different radio in it and the result was again the same.
hope this helped in any way...
Let me (us) know.
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life is good, but life get's much better with a Kaiser
are you trying to connect with [email protected] / cingular1 ?
this is the kinda information you should have put in your first post
I use the above and have zero problems in Philadelphia
My 3G went out for like a day here (Phone only worked on Edge), then it started working again. Cellular carriers do have outages from time to time. Has it been a long while since it stopped working?
nunu said:
Suddenly it had happened; NO 3G nor GPRS data transmission. I can see the 3G sign , but when I make calls the phone disconnects; when somebody call me, he received a message that my phone is off line. Only when 3G signal is on. But when normal GSM is on, everything will be OK. My phone can not get data from the internet, even though it shows that is is connected. I tried all of the above solutions to fix this problem but no helpand sometimes it shows 3g sign but as soon as i try to call some1 all the signals are gone.. I tried to hard reset and try it before installing any software, no help. I tried mostly all available ROMs and Radio ROMs; even the original, but not fixed. I do not what to do. Now, I am using the phone with GSM only, NO 3G. Please help!!!
Click to expand...
Click to collapse
Flash to a different compatible radio. If you do not get 3G/H service back, then you have a hardware issue with your radio, and will need to have the phone serviced.
what newtwork are you on?
have you tried your sim in a different handset?
what happens when running in gsm only mode?
in settings phone network change selection to manual and tap find networks and reselect network (this is known as a manual roam) does this make a difference?
Same here!, im in montreal, canada with Rogers, and in 3g doesnt work, it detects the 3G network, but as soon as i try to make a call or go on the internet it looses the signal and i have to go on GSM mode.
and i'm using LKDV12 but i still had the same problem on AT&T Original rom, and Dual V2.
Anyone?
Major problem --
I have been travelling round the world for a year and have the same problem, Have tried many radios, if I use 3G( wscdma) or auto band then the signal drops everytime i try to make a call, and no data is possible however if I use gsm only data and voice work fine, thease symptoms are on many networks, Chile, Easter Island,Tahiti, NZ, Fiji, Optus ( OZ ), and m1 ( singapore ),
Radios tried
EMO 1.71.09.01
Neon 1.65.24.36
1.65.21.18 ( att )
I even loaded the generic dopod rom + radio and it didnt seem to help.
Is it possible something low level has changed whilst doing all this flashing ?
Or could the Hard SPL affect something.
I always try to buy a 3G USIM in each country and test the sim in a backup G800 to ensure the carrier has enabled 3g data okay.
Phone is Kaiser ( HTC TytnII )
ROM is varied but and usually lorentis series roms -- L26 12 light atm
Symptoms, 3G icon shows but data wont connect, if you try to call radio strength bar drops to zero and cell communications are lost , sometimes reestablishes comms but often needs soft reset to band switch to work.
If 3G icon not showing all calls and GPRS data works Okay.
Personally I would not expect this to be a hardware failiure as many others are experiencing teh same fault and for working hardware to fail in use is more erratic in the failiure mode, but a low level register, or some other type of protocol corruption could easiliy be the cause......
The proven "high GPS current consumption in standby" issue is also present as it seems to be on all Kaisers but afaik the root cause of this was never resolved either .....
my Kaiser do not work with 3G only works on GSM NEED HELP
HI I´m from mexico telcel gsm band and the same problm works on my kaiser tried changing the rom put the htc rom again the radio too
settingsROM 1.62.502.0 WINDOWS MOBILE 6 BUILD 1828.0.4.4
RADIO 1.27.14.09
PROTOCOL 22.45.88.07H
by the way how can i make it work on gsm only or edge or other than 3g that doesn't work
tks for your assistance iñm getting frustrated
edge
nunu said:
Suddenly it had happened; NO 3G nor GPRS data transmission. I can see the 3G sign , but when I make calls the phone disconnects; when somebody call me, he received a message that my phone is off line. Only when 3G signal is on. But when normal GSM is on, everything will be OK. My phone can not get data from the internet, even though it shows that is is connected. I tried all of the above solutions to fix this problem but no helpand sometimes it shows 3g sign but as soon as i try to call some1 all the signals are gone.. I tried to hard reset and try it before installing any software, no help. I tried mostly all available ROMs and Radio ROMs; even the original, but not fixed. I do not what to do. Now, I am using the phone with GSM only, NO 3G. Please help!!!
Click to expand...
Click to collapse
i have the same problem did you make it work how you set a gsm band instead of the 3g on the phone tks for your assis
dr.vogel
I have the same problem. Already had it with WM6.0 original HTC ROM (Finnish ROM, but language set to English). Then sent it to service. It came back, they said they "reapplied software or smth" and it worked after that. Then after 6.1 update again, the same problem (even with the latest updated Radio ROM).
When I set band selection to auto, it picks up 3G or even H but tends to loose it and definetly looses connection to network if I try to make a call. Can't take any incoming calls either.
It works ok when I force it to use GSM (EDGE for data) on Band selection tab, in phone properties.
I probably won't bother taking it to service anymore cause there is no local service here in Estonia, they ship it to Finland and it will take a minimum of 3 weeks...
... so I'm waiting for Xperia X1 and hope it's not as much HTC.
nunu said:
Suddenly it had happened; NO 3G nor GPRS data transmission. I can see the 3G sign , but when I make calls the phone disconnects; when somebody call me, he received a message that my phone is off line. Only when 3G signal is on. But when normal GSM is on, everything will be OK. My phone can not get data from the internet, even though it shows that is is connected. I tried all of the above solutions to fix this problem but no helpand sometimes it shows 3g sign but as soon as i try to call some1 all the signals are gone.. I tried to hard reset and try it before installing any software, no help. I tried mostly all available ROMs and Radio ROMs; even the original, but not fixed. I do not what to do. Now, I am using the phone with GSM only, NO 3G. Please help!!!
Click to expand...
Click to collapse
Read this: http://forum.xda-developers.com/showthread.php?t=335074
Hardware problem, repair needed and unavoidable to get 3G functionality back.
I have the same problem.
I bought an O2 Stellar (Kaiser) from a work colleague and it worked fine on 3G/Auto on the day I bought it.
The next morning, when I switched on the phone, it had exactly the symptoms described (i.e. it would only work if forced into GSM mode).
My colleague took it back to O2 under warranty.
1 week later, it was returned as 'fixed', but it actually still had the problem, so my colleague returned it again to O2.
Another week later, O2 provided a replacement unit under warranty.
The replacement worked fine, until the next morning when I turned on the phone and had to force it into GSM mode again because it wouldn't work in 3G/Auto mode.
I'm on 3 in the UK and I suspect the problem is something to do with the roaming onto Orange GSM which happens when there is no 3G signal from 3UK. However, on the day each of the units worked, it was switching between 3G and GSM repeatedly because the 3G signal is fairly poor in my office.
I'm now waiting for my colleague to return from his holiday so that he can return this unit to O2 and we'll see if we get another replacement. If we do, I'm very reluctant to actually use it - I think I'll probably just sell it on and get something different. Shame because I really like the Kaiser.
as mentioned before, another thing that you should've tried is to call the helpline and see if there's an outage in your area. I've been experiencing the same problem in a very particular area (3G hand-off to EDGE problem only happens on campus). Tried different radios and problem still exist, so I gave them a call today and turned out that there is an outage here.
In my case, it's not caused by a network outage - 3G works fine on my Hermes in the same locations.
Good thought though.
Relax boys...I have'd the same problem... The only solution is to go with your phone for warranty return. There they will change your TyTN II mother board and all will be ok. IT IS THE ONLY WAY.
PS do the same thing I did http://forum.xda-developers.com/showthread.php?t=418375
i post this thead and the solution
i post this tread an the solution came on tha answer of various of you great ideas i get the solution changing the rom and the wm to 6.1 and the rom is the dutty's it has worked almost perfectly in any wy itested only some install on the gps progrms but no mayor problem tks all you friens for a great support
The same thing has happened to me as well (Orange UK).
Initially I thought that it was an outage in my area as my friends had problems connecting to 3G as well, but their problem has been fixed but I still cannot.
I'll be contacting their tech support dept. later today and I'll post back.