Hi people,
I have a stock Captivate, which I updated to JH7 yesterday. My phone is connected to my company's Exchange server, which requires mobile devices that connect to it to have an alphanumeric password lock. So, every 30 minutes to an hour, I need to enter a full password to unlock my phone, instead of the typical pattern unlock.
I first noticed something fishy when immediately after the JH7 update, the password entry field would auto-capitalize the first letter in the password, something it had never done before. I could still enter my password successfully, however, so I didn't think much of it (though it was a little annoying to have to manually de-capitalize the first letter in my password). When I tried to unlock my phone this morning, it behaved even more strangely, bringing up the number entry keypad instead of the standard keyboard (you know, the one you normally get when you do things like enter people's phone numbers in the address book). More importantly, I could no longer enter letters into the password field at all! It lets me change to the alphabet keyboard, but the password field does not accept anything other than numbers (I tap the letter and nothing gets entered in the field). This is an issue because my password consists entirely of letters.
So, has anyone else updated whose phone requires an alphanumeric password lock in addition to the pattern lock? If so, have you experienced this problem? Anyone have any suggestions? I have been on the phone with Samsung support, and talked with someone in level 3 tech support, but they had never heard of the problem. I am currently waiting for them to call me back.
I am at the moment completely locked out of my phone, and I only have 5 more password attempts before my phone bricks...
I had the same issue and the only solution I found was to do a hard reset. The problem is that the Exchange policy was not fully enforced before the update to the new firmware, but now is. The policy on your exchange server is set to numeric password and you had chosen an alphanumeric password. Now with the new firmware the numeric part is enforced (was not in the previous firmware version) and now you cannot enter alphanumeric characters anymore.
So my suggestions to folks running the OTA update, remove your Exchange account before the update (to remove the alphanumeric password lock) and then add it again after the update with a numeric password.
Seems to be the only choice!
Thanks, thgoepel. I was hoping to avoid a hard reset because I have a bunch of pictures on there from a recent trip that I haven't gotten off the phone yet. I guess I learned my lesson on that one.
I'll post here if Sammy tech support comes back with anything useful, but I'm not holding my breath.
Hi bemilm, I think I have good news for you. I had the same concern on the pictures, but if you have saved them in your internal or external memory card (I think the standard is on the internal memory card) they will stay even if you do a hard reset. At least for me they stayed. I was afraid the same thing will happen to me and at the end I decided I have to give up all my pictures, but to my surprise after the hard reset they all still were there. Not sure if this is a bug in the hard reset procedure, or if it only clears out the flash memory and not the internal memory card. If you so not get anything useful from sammy, there is at least hope you won't loose all your pictures, just a ton of work for restoring all your apps and settings ...
thgoepel said:
Hi bemilm, I think I have good news for you. I had the same concern on the pictures, but if you have saved them in your internal or external memory card (I think the standard is on the internal memory card) they will stay even if you do a hard reset. At least for me they stayed. I was afraid the same thing will happen to me and at the end I decided I have to give up all my pictures, but to my surprise after the hard reset they all still were there. Not sure if this is a bug in the hard reset procedure, or if it only clears out the flash memory and not the internal memory card. If you so not get anything useful from sammy, there is at least hope you won't loose all your pictures, just a ton of work for restoring all your apps and settings ...
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Click to collapse
Thanks, that's good to know!
same issue
Same exact thing happened to me too.
Any suggestions, without hard reset?
Ravi.
UPDATE : I requested our Exchange Admin to disable the policy temporarily for my account and it didn't ask for the password. I am in now.
Related
I have in mind a program that does what Sprite Backup does - unlocking SIM during reboot (aka Soft Reset) without the user having to tap in the password everytime.
This need came about because I have both a SIM password *and* a phone password and it's getting tiresome having to tap in both passwords after every soft reset.
If anyone could find a program that performs this function it'd be greatly appreciated.
tandy279 said:
This need came about because I have both a SIM password *and* a phone password and it's getting tiresome having to tap in both passwords after every soft reset.
If anyone could find a program that performs this function it'd be greatly appreciated.
Click to expand...
Click to collapse
Whats wrong with going into settings => phone and settings => lock and removing them? I don't understand why you need a program to accomplish this as it's built in (at least in the HTC branded TyTN II with a UK Vodafone SIM).
the reason for the two passwords is to lock two assets - firstly the phone, then the SIM card. but even if both are the same, the phone still asks for its entry TWICE, every time the phone's rebooted. the problem is made even worse if you have a large number of startup programs - it might be more than 1 minute before the phone's ready to accept the second password (of the SIM). give it a try, you'll see what I mean.
tandy279 said:
the reason for the two passwords is to lock two assets - firstly the phone, then the SIM card.
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Click to collapse
I don't understand how this can be of benifit if you want a system that automatically puts in the required passwords. I have a 'lightly loaded' setup and don't use a password on either the SIM or phone - but then I don't have any secret/confidential data. If I did have confidential data on my TyTN II, I wouldn't want a password thats automatically entered on boot. I'd also put as much of the sensitive stuff as possible on the memory card and use encryption. I have tried locking my phone with a password in the past (just playing about) but if my phone is stolen/gets into the wrong hands, I'd have it and its SIM blocked by my operator.
Maybe I'm missing something here but if you want a program to automatically enter your phone and SIM PIN, then why even have the password in the first place? The purpose of either PIN is to lock out the use of either your phone or the SIM card. If I steal your phone and s/r and you have a program automatically enter your PIN passwords, then it's just like not having a PIN at all. There is no security there.
You're asking for a program to defeat the reason the passwords are there for in the first place.
Lidberg said:
You're asking for a program to defeat the reason the passwords are there for in the first place.
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Click to collapse
Glad I'm not the only one who cant figure this out! tandy279 you do know how to remove the passwords dont you?
So, unfortunately I got mugged and my G1 was stolen.
I already changed all relevant passwords and will soon contact the network and police so they can lock the phone and the card.
However, I just wanted to be sure that if I change my google account password, the G1 can no longer access my data without the new password.
Or if the G1 always has access to it despite any changes.
wap32 said:
So, unfortunately I got mugged and my G1 was stolen.
I already changed all relevant passwords and will soon contact the network and police so they can lock the phone and the card.
However, I just wanted to be sure that if I change my google account password, the G1 can no longer access my data without the new password.
Or if the G1 always has access to it despite any changes.
Click to expand...
Click to collapse
Within a few minutes of a password change Android will lose sync and a pop up will hit the notification bar to update the password.
Sorry to hear about that... =(
Are you getting a new one? If so, make sure this time you install a GPS tracker, there are many programs on the market. I use GPStracker by instamapper, it works really well. You need to create an account and enter the device code you get online onto your G1. From there you can text your phone and it will enable GPS, and you can view where your phone is online. Here is the site, and i am terribly sorry that happened to you!!
http://www.instamapper.com/
Thanks for all the input guys.
The thing is, first thing the thieves usually do (as they did in this case) is take out the battery on the phone.
Also, they usually also get rid of the SIM card, and insert another one, most likely of a different network, so the G1 won't have internet access.
That kinda makes those programs useless.
wap32 said:
Thanks for all the input guys.
The thing is, first thing the thieves usually do (as they did in this case) is take out the battery on the phone.
Also, they usually also get rid of the SIM card, and insert another one, most likely of a different network, so the G1 won't have internet access.
That kinda makes those programs useless.
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Click to collapse
That's why I don't unlock my phone for another network until it's absolutely necessary. If they have to unlock it, that takes time with the correct SIM installed (and then I am able to track it).
Out of curiosity, have you tried looking on Google's Latitude?
momentarylapseofreason said:
That's why I don't unlock my phone for another network until it's absolutely necessary. If they have to unlock it, that takes time with the correct SIM installed (and then I am able to track it).
Out of curiosity, have you tried looking on Google's Latitude?
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Latitude wasn't activated...
owned.
well you can tell t-mobile and they can probably track your sim.
G1-evolve said:
owned.
well you can tell t-mobile and they can probably track your sim.
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Click to collapse
They wont. They will disable the IMEI (if recorded) on their network but that's it.
Yeah, no chances of SIM tracking, but they can disable the IMEI on a national level, essentially making the phone useless on the country.
Well, I know I've never had to worry about being hacked with my Trackstick.
Any application you can get for tracking your phone's location will only be useful if you LOSE your phone... then you can follow it.
If you want to be able to track a STOLEN phone, you need to think along a different line....
First off, the FIRST TWO THINGS that the thief will do are... 1) change SIM, 2) FACTORY RESET. That means that anything installed on the DATA partition... is gone.
So what do you do? Obviously, you need to install something on the SYSTEM partition. Not only that, but it must not have any configurations that are stored on the data partition.
Easy and simple solution is this;
You rig up a bootup script that checks if the installed SIMCARD is yours. If it is NOT, it will send an SMS message to some phone number, i.e., your googlevoice number. You will then have the thief's phone number. For further fun, CELL SITE ID, maybe GPS coordinates within the SMS message. And periodically repeat.
Note: The phone number may or may not be traceable by itself. To catch the bastard, you need to find a HOT SOUNDING girl to seduce him over the phone and arrange to meet up with him for a "good time". You then go there and beat the snot out of him and retrieve your phone. Or even better, you go there with cops to slammer him.
That sucks, I'd be lost without my G1
Greetings everyone. My post is a topic that has been discussed for other phones but I did not see anything specific to my phone.
I recently purchased my used One Max on ebay and it came to me in a hard reset condition. I had a normal set up (Sprint is my carrier)and in the weeks that have past, I am at my happy place with respect to having it set up the way I want it . My issue is that the SMS secure box is password protected. I do not remember having set a password for this and every single password that makes any sense to me will not unlock it. I have perhaps a dozen different password combinations that I use and none work. I have tried all the default passwords suggested by others on other forums, phone number combinations, 1234, etc. no good. I have learned that in order to save a message to the secure box that a password must be created. I dumped a message from my daughter in there with no password prompt so I think it must have been set up previously. Anyway, I need help to unlock it.
If anyone can help, I can prove that the phone is mine. I am not apposed to paying a reasonable fee to anyone that can help. I did read in another HTC forum that rooting the phone will allow a command line prompt to view the password that is active but this was for an evo 3d and I'm not sure that the same command would work on my one max. I am not a developer but I can follow instructions to complete this task.
Please do not suggest a hard reset. I am not willing to lose all the work I done. If you have a solution that does not require that, I welcome your input.
-- Tony
Okay, starting from the beginning.
I bought a slightly used Nexus 6 in excellent shape. When it arrived, I was able to set it up once (with my account, a Google Apps for Business account using my own domain); I set it up temporarily wifi only, waiting to plug in the SIM. After setting it up, I got prompted to upgrade from 5.1.1 to Marshmallow, which I did.
I'm beginning to enjoy the phone, and I look at the Marshmallow version. MRA58K. So, I find that MR58R is out and I decide to upgrade, following the instructions to flash stock recovery. So far, so good. I begin the fastboot process, and it is writing all the files, when it reports it cannot flash the bootloader, it is locked. I missed this part of the step because I was distracted by other events going on in my house, and instead of rebooting the phone at this point to try and unlock the bootloader, I go into recovery mode and tell it to wipe the phone.
The phone wipes, and boots back up as if normal. That is, until I get to the spot where I need to sign in with my Google account. I try signing in with mine, and I can't - I'm told I need the owner account. Great. So I contact the seller, who is a decent enough guy, who trusts me enough to give me temporary access to his account, in the event that's the problem. I can't get in with his account either. Note for my account, I have not reset the password in a long time, and from what the phone seller told me, he has not with is either ( I'm aware of the 72 hour delay if you do).
The phone shows up as a device in my Google Apps for Business account, but I cannot contact it in any way from there. I've tried "fastboot oem unlock" from the SDK tools, but it fails. I can't get past the prompt asking me to log in. Any one who can offer some help here, I'd really appreciate it; if I can get in just once, I know I can fix anything else. I just don't know how.
Additional note - I did manage to remove the phone from the previous user's Android Device Manager, as I have the account credentials. This, however, has not resolved my issue.
I don't get it --I was able to register the phone with my account the first time I set it up. I'm not sure why it doesn't let me sign in with that account now. I had the phone operational for twelve hours before flashing, so I'd think the link between my Google account and it would be just fine.
I just spoke with Google Store support:
Apparently (according to them), regardless of whether you reset your Google account password or not, factory-resetting the phone means the 72-hour wait period until you can get back in begins unless you have removed your Google account from the phone (and/or with Android Device Manager) prior to the factory reset. This was contrary to my understanding of this only happening if you changed the password shortly before resetting the phone.
I guess I'll find out in about two and a half days; I'll update this thread then.
Hi everyone! First I just want to say thanks to anyone who has any information to help me.
I have a Note 9 and I enabled the directional lock (to unlock the phone). My phone is also encrypted so it will prompt me to enter the the directional lock anytime the phone is turned on and then again to unlock the screen. I turned my phone off the other day. When I turned it back on I saw the screen prompt for a directional lock. My friend needed help with something so I ended up talking to her before I even tried to unlock it (big mistake). When I got back in my truck to use my phone the screen was black and the message appeared, "Verification Failed, Unable to restart your device. The integrity verification has failed. You need to reset your device to factory default settings. This will erase all your data. I am not sure if while I was talking I accidentally touched the screen causing this message.
The biggest problem is I do not have a backup of certain files. They are on the internal memory of my device. So I DO NOT want to do a factory data reset. I just want to know a solution to get back into my phone again.
Here are the things I have tried:
-Soft reset with Power and volume key
-Wiping cache partition
-Calling Samsung
-Calling T-Mobile
-Downloading Samsung Switch (Does not Recognize device)
-All options in recovery mode (except factory data reset)
-Download mode
My phone is not rooted but it did go through a series of OTA updates and now is running Android Pie. I have came across a few other people with this issue and it happened after updating.
I want to know if there is a way to get in the phone or is there a way to recover my encrypted data and then decrypt it. I also would like to know if I can have the steps to use Odin (already downloaded on my computer) to reinstall the current firmware on the phone. I am wondering if anyone has ever done this and still kept their data (pictures, videos, memos, documents and text messages). I have only flashed my device probably about 10 years ago. So step by step directions would be amazing. Also I do have developer options enabled.
I have searched the forum and the only advice I have seen is to reset but I want to know how to keep my data. The only thing I have came across is a store that has a "Samsung" machine that will do a Home Restore without losing your data. He told me if something is corrupted that I could still lose my data. I have over 100gbs of data I need to access and it would be horrible to lose it.
Finally I have one last question is to back up all my encrypted data so that if I find a way to decrypt it later?
PLEASE any advice besides the things I have already tried would be so helpful. If anyone is able to help me I PROMISE I will help you with whatever you are trying to do and believe me.... I have the resources to do so. It will be a way I will show my thanks.
tt5 said:
Hi everyone! First I just want to say thanks to anyone who has any information to help me.
I have a Note 9 and I enabled the directional lock. My phone is also encrypted so it will prompt me to turn on the directional lock anytime the phone is turned on and then again to unlock the screen. I turned my phone off the other day. When I turned it back on I saw the screen prompt for a directional lock. My friend needed help with something so I ended up talking to her before I even tried to unlock it (big mistake). When I got back in my truck to use my phone the screen was black and the message appeared, "Verification Failed, Unable to restart your device. The integrity verification has failed. You need to reset your device to factory default settings. This will erase all your data. I am not sure if while I was talking I accidentally touched the screen causing this message.
The biggest problem is I do not have a backup of certain files. They are on the internal memory of my device. So I DO NOT want to do a factory data reset. I just want to know a solution to get back into my phone again.
Here are the things I have tried:
-Soft reset with Power and volume key
-Wiping cache partition
-Calling Samsung
-Calling T-Mobile
-Downloading Samsung Switch (Does not Recognize device)
-All options in recovery mode (except factory data reset)
-Download mode
My phone is not rooted but it did go through a series of OTA updates and now is running Android Pie. I have came across a few other people with this issue and it happened after updating.
I want to know if there is a way to get in the phone or is there a way to recover my encrypted data and then decrypt it. I also would like to know if I can have the steps to use Odin (already downloaded on my computer) to reinstall the current firmware on the phone. I am wondering if anyone has ever done this and still kept their data (pictures, videos, memos, documents and text messages). I have only flashed my device probably about 10 years ago. So step by step directions would be amazing. Also I do have developer options enabled.
I have searched the forum and the only advice I have seen is to reset but I want to know how to keep my data. The only thing I have came across is a store that has a "Samsung" machine that will do a Home Restore without losing your data. He told me if something is corrupted that I could still lose my data. I have over 100gbs of data I need to access and it would be horrible to lose it.
Finally I have one last question is to back up all my encrypted data so that if I find a way to decrypt it later?
PLEASE any advice besides the things I have already tried would be so helpful. If anyone is able to help me I PROMISE I will help you with whatever you are trying to do and believe me.... I have the resources to do so. It will be a way I will show my thanks.
Click to expand...
Click to collapse
u can try with odin and flash latest firmware but it will not remove encryption. none the less it might at least get you access to the unlock screen and allow you to unlock but it might not.
read up about odin and get latest version.
read up on stockfirmware and your phone model and which carrier CSC code you are on and get latest version. via samfirm tool or frija or sites like sammobile
flash it in odin by filling the different .md5 files to the according slots. but for CSC slot use home_csc.md5 to not wipe data.
but what i dont understand is what does the landscape/portrait have anything to do with this?
bober10113 said:
u can try with odin and flash latest firmware but it will not remove encryption. none the less it might at least get you access to the unlock screen and allow you to unlock but it might not.
read up about odin and get latest version.
read up on stockfirmware and your phone model and which carrier CSC code you are on and get latest version. via samfirm tool or frija or sites like sammobile
flash it in odin by filling the different .md5 files to the according slots. but for CSC slot use home_csc.md5 to not wipe data.
but what i dont understand is what does the landscape/portrait have anything to do with this?
Click to expand...
Click to collapse
Thank you so much for the response!! My Phone is from T-mobile ]. I have been reading up on it and I did download Odin but I am unsure of how to exactly use it. I could figure it out with directions but I am afraid to do the wrong thing because I have only done it one and that was with Samsung Kies ( a long time ago.)
I am unsure what you mean by Portrait and Landscape mode in my post. I don't see where I mentioned it. Maybe you are referring to the directional lock. That is how you unlock the phone (with a series of directions). For instance... left, left, down, down, right, left, up. I mentioned it because that could be causing this issue. That is the method to get past the secure startup as well. A lot of people don't know about that option because you have to enable it in accessibility menu.
tt5 said:
Thank you so much for the response!! My Phone is from T-mobile ]. I have been reading up on it and I did download Odin but I am unsure of how to exactly use it. I could figure it out with directions but I am afraid to do the wrong thing because I have only done it one and that was with Samsung Kies ( a long time ago.)
I am unsure what you mean by Portrait and Landscape mode in my post. I don't see where I mentioned it. Maybe you are referring to the directional lock. That is how you unlock the phone (with a series of directions). For instance... left, left, down, down, right, left, up. I mentioned it because that could be causing this issue. That is the method to get past the secure startup as well. A lot of people don't know about that option because you have to enable it in accessibility menu.
Click to expand...
Click to collapse
oh instead of a pin or biometrics the pattern lock screen?
but if it was locked because of too many tries then dont think you can do anything. you should have received a message through the email used to register your samsung account and follow it to get it unlocked.
any talk of circumventing this type of lockout isint something that can be discussed on xda because there is no way to prove that it was by accident. and even if it was and there really was a way to bypass it, it would give criminals insight. so sorry but there isint much more that can be said.
bober10113 said:
oh instead of a pin or biometrics the pattern lock screen?
but if it was locked because of too many tries then dont think you can do anything. you should have received a message through the email used to register your samsung account and follow it to get it unlocked.
any talk of circumventing this type of lockout isint something that can be discussed on xda because there is no way to prove that it was by accident. and even if it was and there really was a way to bypass it, it would give criminals insight. so sorry but there isint much more that can be said.
Click to expand...
Click to collapse
Yes, it is an option instead of the regular pattern. I like it because it is hard to copy for anyone looking at you unlock your phone and if you lose it... even looking at the screen will not tell them how to unlock it because they need to know the sequence.
I am unsure what caused it.. maybe me or the updates. I have never had this problem before in my entire life. I had the Note 2, 3, 4, 5, 8 and 9. (Yes, I love my Notes.) Not one of them have done this and I only noticed the directional lock beginning on the Note 5. I have an S10 as well and I could't find the option. So I am not sure if it is just specific to Galaxy Notes.
I never thought of giving someone else insight on how to get into phones. That is a good point! I understand that not being allowed. I have known about XDA developers for a long time. I think back somewhere in 2007 -2009 when I was very active on Tmonews forums. So I really haven't been on a forum in like 10 years. I am sure a lot of things have advanced since then but I REALLY appreciate the time you took to respond.
I just have two more questions... I am paying for this phone like $30 a month and I also have the $15 insurance. I can't do anything to this phone that would void the warranty. However, the place that told me they may be able to help me is an authorized Samsung repair center. He said he would have to download the firmware and reinstall it on the phone. He also told me that he could do it without losing data (Home Restore) but if something is corrupted it also could erase. It is with a machine that is directly given to them from Samsung. If somehow I lose my data....can it be recovered if I pay a data recovery company? These pictures are VERY important. Honestly, my data is more important to me than the phone.
Lastly, I remember my email I used for the Samsung account however it was an outlook email and it gave me so much trouble trying to log in (even when the phone was fine). However, if I am able to get in do you think it would take the message off the screen? I know my directional lock to get back in. All I need to do is get back to that screen but it won't pop up.
Again seriously.... I thank you so much for trying to help!
tt5 said:
Yes, it is an option instead of the regular pattern. I like it because it is hard to copy for anyone looking at you unlock your phone and if you lose it... even looking at the screen will not tell them how to unlock it because they need to know the sequence.
I am unsure what caused it.. maybe me or the updates. I have never had this problem before in my entire life. I had the Note 2, 3, 4, 5, 8 and 9. (Yes, I love my Notes.) Not one of them have done this and I only noticed the directional lock beginning on the Note 5. I have an S10 as well and I could't find the option. So I am not sure if it is just specific to Galaxy Notes.
I never thought of giving someone else insight on how to get into phones. That is a good point! I understand that not being allowed. I have known about XDA developers for a long time. I think back somewhere in 2007 -2009 when I was very active on Tmonews forums. So I really haven't been on a forum in like 10 years. I am sure a lot of things have advanced since then but I REALLY appreciate the time you took to respond.
I just have two more questions... I am paying for this phone like $30 a month and I also have the $15 insurance. I can't do anything to this phone that would void the warranty. However, the place that told me they may be able to help me is an authorized Samsung repair center. He said he would have to download the firmware and reinstall it on the phone. He also told me that he could do it without losing data (Home Restore) but if something is corrupted it also could erase. It is with a machine that is directly given to them from Samsung. If somehow I lose my data....can it be recovered if I pay a data recovery company? These pictures are VERY important. Honestly, my data is more important to me than the phone.
Lastly, I remember my email I used for the Samsung account however it was an outlook email and it gave me so much trouble trying to log in (even when the phone was fine). However, if I am able to get in do you think it would take the message off the screen? I know my directional lock to get back in. All I need to do is get back to that screen but it won't pop up.
Again seriously.... I thank you so much for trying to help!
Click to expand...
Click to collapse
i doubt that the samsung repair shop would be able to do anything for your data. but i guess it might be good to give them a call and explain the situation.
but i think they would basically do what was discussed earlyer using odin.
regarding the rest on how to get back in the phone I've never been locked out so i hope someone can chime in and see if there is a way to get it to prompt again or maybe have a remote unlock. co to samsung.com, login with your account that was used to setup the phone and check around. i know there is a remote dashboard on there to find your phone and do other commands remotely. i know for a fact that locking remotely exists. maybe its just as simple as having the phone online, lock it remotely and maybe the prompt will be seen on the device.( trigger it so to say)
good luck
bober10113 said:
i doubt that the samsung repair shop would be able to do anything for your data. but i gutess it might be good to give them a call and explain the situation.
but i think they would basically do what was discussed earlyer using odin.
regarding the rest on how to get back in the phone I've never been locked out so i hope someone can chime in and see if there is a way to get it to prompt again or maybe have a remote unlock. co to samsung.com, login with your account that was used to setup the phone and check around. i know there is a remote dashboard on there to find your phone and do other commands remotely. i know for a fact that locking remotely exists. maybe its just as simple as having the phone online, lock it remotely and maybe the prompt will be seen on the device.( trigger it so to say).
good luck
Click to expand...
Click to collapse
Thanks so much! I actually got locked out of my Samsung Account and my email so I called Samsung and they got
me right back in. The first person told me they couldn't do anything but then she gave me a number (855-795-0509) to call. She said it was for the "find my mobile" department so I could see if could unlock it. The second lady helped me get back into my account. She was a huge help! I was able to access the remote unlock but it didn't work. I guess because the phone isn't connected to data at all. Is there anyway to force it to connect to a network? I reinserted my sim so it would recognize my number and also so it would have data to connect.
My last option is to go back to the store and see if what he does can fix it. The lady at Samsung said that people have been reporting issues with this update so it wasn't just me. I literally have to keep these files or it could be my life. I have to edit video for a celebrity and a lot of it is on the internal memory. I had to put it there because I use Adobe Clip and it never finds files that are on my SD card. It is just easy to me because I can do it on the go and not have to carry around my laptop everywhere. Next time I will surely back it up somewhere. This is the first time I haven't.