I wish I had backed up my data before updating mine. I just trusted AT&T and Samsung and lost all my data. Here is my story:
1) After 4-5 tries, I was able to get update and it successfully installed.
2) Tried my gps but did not see any improvements, so I decided to rebooted my phone
3) After rebooting, I noticed that I was not able to enter letters for my password (after update it only allows you to enter digits) so there is no way to enter password
4) Spent almost 2 hours with at&t and samsung but no help, at&t store offered to give me a new phone, but doesn't want to do so until I can recover my data
I can still receive call on my phone, just cannot unlock to get to the homescreen. After couple of more reboots, now even the little keyboard has changed to a numeric keypad, weird.
Samsung said there was a 50% chance I will not loose my data, I do not understand what that means. How can you not know how your software behaves
I would appreciate if anyone knows and can help me recover data (pics and videos) from my phone before I master reboot (Samsung said that might work). any trick? hack? anything?
I am seeing similar problem. I reported it in my other thread.
After I read your post, i got a sense of what the problem is.
The samsung keyboard that comes up while typing screen unlock password is messed up by this update.
In my case, i am trying to set a numeric password for screen unlock(my exchange email enforces screen lock password). A numeric keyborad turns up on the screen. I noticed something wierd. The numeric keyboard has a key labelled '123'. The '123' key usually shows up on a qwerty keyboard in phone. Pressing this button brings up numeric keyboard. In my case(possibly your case as well), It appears that the software doesn't recognise that it is already showing a numeric keypad. Funny thing is that, when I type using the numeric keyboard, it is actually typing numbers in password field. But, it complains that I need to set up a numeric password though I am setting a numeric password.
If you endup doing master reset, pls share how it goes.
Sent from my SAMSUNG-SGH-I897 using XDA App
I am getting new phone on Monday but will keep trying to recover my data before I master reset this prior to returning.
manojkreddy said:
I am seeing similar problem. I reported it in my other thread.
After I read your post, i got a sense of what the problem is.
The samsung keyboard that comes up while typing screen unlock password is messed up by this update.
In my case, i am trying to set a numeric password for screen unlock(my exchange email enforces screen lock password). A numeric keyborad turns up on the screen. I noticed something wierd. The numeric keyboard has a key labelled '123'. The '123' key usually shows up on a qwerty keyboard in phone. Pressing this button brings up numeric keyboard. In my case(possibly your case as well), It appears that the software doesn't recognise that it is already showing a numeric keypad. Funny thing is that, when I type using the numeric keyboard, it is actually typing numbers in password field. But, it complains that I need to set up a numeric password though I am setting a numeric password.
If you endup doing master reset, pls share how it goes.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
any update? I received my new phone and it seems to work fine.
Related
YESTERDAY my phone locked when i turned hit the power button. i havent used a password device lock since i got the phone months ago so i have no clue how it happened. no passwords would work but i simple soft reset solved the problem.
TODAY i noticed that i didn't have a data connection like usual, since i always have push email running. opened up active sync and all server info was missing.
all i did was a system restore and got everything back to normal.
I have never had any of these problems and i figure i would share them with you in case its a bug of some sort.
every now and then my phone will say its locked; i am unsure if its a button i hit or what; but i then have to use my stylus to be able to hit the small icon that says unlock (or something like that) (it is frustrating when you are driving and the phone becomes lock and you are trying to hit that small icon with you finger to unlock it).
I must say though i have never entered a password for locking nor has my phone required to enter a password when it says it has become locked; but still is wierd that sometimes my phone says its locked and i have to exit out of the lock through the small icon (which is difficult to hit with your finger)......
hello77 said:
every now and then my phone will say its locked; i am unsure if its a button i hit or what; but i then have to use my stylus to be able to hit the small icon that says unlock (or something like that) (it is frustrating when you are driving and the phone becomes lock and you are trying to hit that small icon with you finger to unlock it).
I must say though i have never entered a password for locking nor has my phone required to enter a password when it says it has become locked; but still is wierd that sometimes my phone says its locked and i have to exit out of the lock through the small icon (which is difficult to hit with your finger)......
Click to expand...
Click to collapse
your situation is probably that you are holding in the red phone button too long. that will lock the phone. mine on the other hand locks and asks for a password.
You know, I had this today. Got my phone out and the screen was much darker than normal. After a bit of prodding I noticed the left softkey had changed to "unlock".
I have no idea why this happene, though just tried holding down the red button as you said and it did indeed lock. How strange!
Yep. Holding the END key results in your phone locking. I used to use this method to lock my phone before S2U2 did it for me.
I believe pretty recently, someone found a way to re-map holding the END key. Do a bit of searching and I'm sure you'll find it.
FYI- back to the topic. has anyone experienced either situation?
Hi there,
Wondering if this is happening for all Diamond2 users or whether my playing around and initial configuration setup for the phone has somehow caused this situation.
When I hold down the Hang-Up/Home key it locks the screen. To enable the screen again I press the first Unlock button on the bottom left and then the Unlock button that pops up to re-enable use of the phone. This is of course normal.
However as my company forces Password protection as part of our Exchange Email policy, a Password is now enabled on the phone. Now holding down the Hang-Up/Home button locks the phone and instantly displays the Password screen (and not the Home screen with any information).
Being a previous Touch Cruise, then Touch Diamond user this has always driven me mad so I install SPB Mobile Shell so whenever I lock the phone it still shows the Home screen with all the information I want to see.
However on the Diamond2 this does not work and any locking of the phone simply displays the Password screen and no information. All I can do is enter the Password to enable phone use again.
I've installed registered versions of SPB Mobile Shell 3, and PocketShield but neither of them get around this problem.
Is anyone else having this problem? I'm trying to work out whether it's something I've done or whether it is all Diamond2's that demonstrate this frustrating behaviour? I've done a number of hard resets and gone back to scratch trying to see if I could get a combination that worked with this...
Appreciate any help so I can get this phone configured to my liking and actually start 'using' it. I know WM6.5 fixes this poor design in the OS.
Cheers.
Its an exchange thing...
The new version of Exchange 2007 forces all information to be hidden. As far as I am aware, there is no way anymore to show this info, especially as TF3D is so tightly integrated now.
Its pretty pointless having Exchange mobile policy on a device designed to protect the mobile information, and then being able to deactivate it, and show all that information you are supposed to be protecting when the device is locked.
BTW, the "versions" of wimo 6.5 that are floating around have been tampered with to remove this limitation. The official versions of ANY 6.1 rom will always hide that info when using exchnage mobile, if the group policy has restricted it.
You could always ask your sysadmin to disable it for your device.
Thanks for the reply and the info here.
I'm not trying to remove the password screen and that's fine with how it is intended to work.
But on my HTC Touch Cruise and my Diamond (both running 6.1 Pro) if I hold down the hang-up key it 'locks' the keys and dims the screen but still shows the home screen. Then after 15mins timeout I'm required to enter the password to access the phone again. During this the screen is always still displaying the home screen with the time, calendar etc.
But on the Diamond2 when I hold down the Hang-up key it locks the phone keys and displays the Password logon screen instantly. To use the phone again for anything, or to see the Home screen - I need to enter the Password.
This can't be the right way the phone is meant to work...?
Basically the 15mins timeout requiring password is 'instant' if I hold the hang-up key.
On my Samsung i600 which runs WM 6.1 I also have Exchange Sync with group policy enforcement of the password protection, but I can just chose "Unlock => Menu => Cancel" and the home menu shows.
But I can write back when my TD2 arrives and see if mine also does the same or if it is only yours.
mine does exactly the same
elmalote said:
On my Samsung i600 which runs WM 6.1 I also have Exchange Sync with group policy enforcement of the password protection, but I can just chose "Unlock => Menu => Cancel" and the home menu shows.
But I can write back when my TD2 arrives and see if mine also does the same or if it is only yours.
Click to expand...
Click to collapse
The rom did this out of box. I just flashed the HTC latest diamond rom onto my original diamond as well, and it doesn't show any info either.
thats interesting.
madstyle69 said:
Thanks for the reply and the info here.
I'm not trying to remove the password screen and that's fine with how it is intended to work.
But on my HTC Touch Cruise and my Diamond (both running 6.1 Pro) if I hold down the hang-up key it 'locks' the keys and dims the screen but still shows the home screen. Then after 15mins timeout I'm required to enter the password to access the phone again. During this the screen is always still displaying the home screen with the time, calendar etc.
But on the Diamond2 when I hold down the Hang-up key it locks the phone keys and displays the Password logon screen instantly. To use the phone again for anything, or to see the Home screen - I need to enter the Password.
This can't be the right way the phone is meant to work...?
Basically the 15mins timeout requiring password is 'instant' if I hold the hang-up key.
Click to expand...
Click to collapse
The answer there lies with the GPO triggering the simple pin lock from WIMO, rather than a 3rd party lock program.
A little progress...
Think I may have worked something out with this after a bit more playing around.
If I disable TouchFlo 3D and enable just the Device Lock option to show on the standard Today screen, then when I press Device Lock it locks the phone keys and dims the display (but still displays the Today screen info).
So the Device Lock can actually function on the phone as desired - however it appears that the ROM by default has the long press End key mapped to display the password logon screen (and not mapped to the Device Lock function).
Now it comes down to whether the long press End key can be re-mapped in the registry somehow to point to the standard Device Lock function and not the password screen.
I thought I had a way around it by mapping the long press Send key to Device Lock - however this button can only be mapped to installed applications (and not functions) from what I can see.
So any registry experts know of the key I'd need to modify to either re-map the long press End, or map the long press Send to the Device Lock function?
Resolved
Just closing the loop on this thread.
Zenyee Stay Unlock tool can be downloaded which resolves this problem.
It removes the need for a Password prompt for Exchange Group Policy (whilst not affecting the functionality of Exchange email working on the phone).
be VERY carefull!
madstyle69 said:
Just closing the loop on this thread.
Zenyee Stay Unlock tool can be downloaded which resolves this problem.
It removes the need for a Password prompt for Exchange Group Policy (whilst not affecting the functionality of Exchange email working on the phone).
Click to expand...
Click to collapse
Modifying the GPO at all on the phone causes a send home signal and can trigger the remote wipe! TRUST me on this.. i triggered the remote wipe and wiped my diamond and the storage card playing around with a few settings in the registry...
Juggles said:
Modifying the GPO at all on the phone causes a send home signal and can trigger the remote wipe! TRUST me on this.. i triggered the remote wipe and wiped my diamond and the storage card playing around with a few settings in the registry...
Click to expand...
Click to collapse
I've read countless messages from people using this tool on XDA and on other WM sites I've not yet read anything negative.
But thanks for the info in case I notice something unusual happen with the phone...
My One is encrypted and PIN locked as a function of my employer's Exchange policies. I've had the phone for a week or so and have had no issues entering the appropriate PINs on both the decrypt and the lock screens.
Now, after an intentional restart of the phone, I can decrypt it but the unlock screen is defaulting to voice input and I'm completely unable to enter the PIN. It takes voice input but there is no way to get the phone to unlock because there is no "go" or "unlock" button. Just the voice input screen with the encircled microphone in the center. If I pause voice input, a small keyboard icon shows up on the voice input control pane, but it isn't registering taps.
Anyone run into this? If I can't get past the lock screen, I'm guessing the only option is a factory reset which I'd really like to avoid.
Thanks.
zend said:
My One is encrypted and PIN locked as a function of my employer's Exchange policies. I've had the phone for a week or so and have had no issues entering the appropriate PINs on both the decrypt and the lock screens.
Now, after an intentional restart of the phone, I can decrypt it but the unlock screen is defaulting to voice input and I'm completely unable to enter the PIN. It takes voice input but there is no way to get the phone to unlock because there is no "go" or "unlock" button. Just the voice input screen with the encircled microphone in the center. If I pause voice input, a small keyboard icon shows up on the voice input control pane, but it isn't registering taps.
Anyone run into this? If I can't get past the lock screen, I'm guessing the only option is a factory reset which I'd really like to avoid.
Thanks.
Click to expand...
Click to collapse
I'm having the same issue. Did you ever get a solution?
malimal said:
I'm having the same issue. Did you ever get a solution?
Click to expand...
Click to collapse
Sorry to hear it.
I didn't get a solution. I ended up hard resetting.
I'd installed Swype prior to hitting the issue. I still wonder if that's what caused the issue. In any case, I didn't install Swype after I had the problem and it hasn't recurred. It would be helpful to know if you've got Swype on your device.
Hope you find a solution but I'm skeptical that you will.
I was just able to get back in to the system by wiping the cache in recovery.
Upon reboot It bypassed the lock screen. Hmmm..that could be a security issue.
went to type an email and voice came back up again. When I went to set a default keyboard it had forgot my default.
By chance did you car keayboard installed?
zend said:
My One is encrypted and PIN locked as a function of my employer's Exchange policies. I've had the phone for a week or so and have had no issues entering the appropriate PINs on both the decrypt and the lock screens.
Now, after an intentional restart of the phone, I can decrypt it but the unlock screen is defaulting to voice input and I'm completely unable to enter the PIN. It takes voice input but there is no way to get the phone to unlock because there is no "go" or "unlock" button. Just the voice input screen with the encircled microphone in the center. If I pause voice input, a small keyboard icon shows up on the voice input control pane, but it isn't registering taps.
Anyone run into this? If I can't get past the lock screen, I'm guessing the only option is a factory reset which I'd really like to avoid.
Thanks.
Click to expand...
Click to collapse
Not sure if anyone else has had this issue but it happened to me yesterday. Tried getting into recovery to clear the cache like malimal suggested but no luck. Ended up doing hard reset after folks at Sprint store said they had no idea how to fix issue. Somehow, someway HTC needs to be made aware of this bug.
The Harrington said:
Not sure if anyone else has had this issue but it happened to me yesterday. Tried getting into recovery to clear the cache like malimal suggested but no luck. Ended up doing hard reset after folks at Sprint store said they had no idea how to fix issue. Somehow, someway HTC needs to be made aware of this bug.
Click to expand...
Click to collapse
Not certain what causes this, however I was able to get around it. I used adb and the ime command to set the input method.
To do this:
1. start an adb shell
2. run "ime list" (This will bring up all your input methods installed, ie. keyboards)
3. identify the keyboard you want to set as the input method and look for a line that begins with mId=
4. run "ime set" with the info after mId= for me this was "ime set com.jlsoft.inputmethod.latin.jelly.pro/.LatinIME" as I have the Jellybean Pro keyboard installed.
Try your lock screen and you should now see your keyboard and be able to get in.
Hope this helps so someone else doesn't have to hard reset their phone. I agree, HTC needs to figure out why the phone decides to default to Google Voice as the default input method after a reboot.
jgburke said:
Not certain what causes this, however I was able to get around it. I used adb and the ime command to set the input method.
To do this:
1. start an adb shell
2. run "ime list" (This will bring up all your input methods installed, ie. keyboards)
3. identify the keyboard you want to set as the input method and look for a line that begins with mId=
4. run "ime set" with the info after mId= for me this was "ime set com.jlsoft.inputmethod.latin.jelly.pro/.LatinIME" as I have the Jellybean Pro keyboard installed.
Try your lock screen and you should now see your keyboard and be able to get in.
Hope this helps so someone else doesn't have to hard reset their phone. I agree, HTC needs to figure out why the phone decides to default to Google Voice as the default input method after a reboot.
Click to expand...
Click to collapse
plz help when i type "adb shell"...~ # appears...then when i type "ime list" it says
ime list
/sbin/sh: ime: not found
what should i do...what is the problem...kindly help me
I have my phone configured to block connections, so the adb option wasn't available for me (though my PC has been dead for a couple weeks anyway so it didn't matter), but I was able to get into mine with a USB OTG adaptor and keyboard. You have to use ctrl+enter to log in (might need tab or ctrl+tab first; I was experimenting with various key combinations when I found ctrl+enter worked). Enter alone inserts a carriage return if you still have the PIN box selected and either does nothing or takes you to emergency call screen outside the PIN box.
nerdymurdy said:
but I was able to get into mine with a USB OTG adaptor and keyboard.
Click to expand...
Click to collapse
I confirm it
Thanks a lot for this tip ...
zend said:
My One is encrypted and PIN locked as a function of my employer's Exchange policies. I've had the phone for a week or so and have had no issues entering the appropriate PINs on both the decrypt and the lock screens.
Now, after an intentional restart of the phone, I can decrypt it but the unlock screen is defaulting to voice input and I'm completely unable to enter the PIN. It takes voice input but there is no way to get the phone to unlock because there is no "go" or "unlock" button. Just the voice input screen with the encircled microphone in the center. If I pause voice input, a small keyboard icon shows up on the voice input control pane, but it isn't registering taps.
Anyone run into this? If I can't get past the lock screen, I'm guessing the only option is a factory reset which I'd really like to avoid.
Thanks.
Click to expand...
Click to collapse
same here but my phone is a samsung s8
i forgot my screen unlock password, after trying for almost 100 times, i tried hard reset option by press n holding volume up button,home key and power key, then selecting wipe data/factory reset option. after selecting this option the phone still asks for a password. please help!!
how can i unlock my phone? or how can i reset my phone without password?? please help
2e or 3e recovery? naturally resetting should do it.
Sent from my GT-I9000 using xda app-developers app
as far as i know, a factory reset only deletes stuff on /data/data. The lockscreen stuff is in /data/system. If it isn't yet asking for a google account password (which I think it is, considering you tried 100s of times) you could just delete the appropriate file. eg. if it was a pattern, you would delete gesture.key. It would them accept any code.
Hope this helps....
Recovery > Delete All User Data or Full Reset Phone
Failing that try these solutions as it worked for some users :
Take out the battery, the sim card, and the SD card and leave the phone for 2~3 hours like that
Then put battery back in and re-enter everything and should boot
or
Keep trying your code till your completely locked out and no attempts
If you fail too many times to unlock the phone with your pattern, it tells you to try again in *** seconds.
It will show a button on the bottom that says "forgot pattern?" Click it!
Make sure you know your Google ID and Password...
Log in to your google account on your computer, the same account you registered for your phone
After logging in look at the top right corner of your inbox/email page, it would say your google username.
Now this google ID on the top right corner of the page would be displayed as [email protected] or something
Type in the google ID, thats visible on the right hand top corner of your page into your galaxy s handset locked page, and type in the password.
If this works let me know as a few people suggest its working
I restart my phone daily, and after powering off, when I start it, I initially get the swirling dots, and then the screen to enter my pin ( white screen - not the lock screen). After I enter the pin, in get swirling dots again, and it then show me my home screen..
That is the normal behavior... Worked fine every day... Till today.
Today, when I powered off, and powered on, I never got the initial screen to enter my pin. After the swirling dots, it took me straight to my lock screen and asked for my pin. No idea what changed. I didn't decrypt my phone. Settings/ security still shows encrypted. I've restated 3 times, no difference. Straight to lock screen. Any ideas as to what has happened?
I'm on stock 5.0.1, rooted with auto root, boot loader unlocked. Nothing else. No change since the day I flashed 5.0.1 images. I did not disable encryption.
Edit: the only thing that comes to mind is that I installed last pass premium, and enabled it in accessibility. I then removed the app ( didn't like it) - not sure if that could have caused this issue?)
Looks like it is a known bug
https://code.google.com/p/android/issues/detail?id=79309
I also had that problem, for me was the solution to go to security and change my password what i have set. So I don't select pin but password. Then restart the phone. If right is will ask for you password. And then go to you lockscreen. If it works you can switch back to pin again. Hope it helps
NightDivision said:
I also had that problem, for me was the solution to go to security and change my password what i have set. So I don't select pin but password. Then restart the phone. If right is will ask for you password. And then go to you lockscreen. If it works you can switch back to pin again. Hope it helps
Click to expand...
Click to collapse
thats a post from 4 months ago. it would be considered old.
Oh I see it now. Haha silly me
NightDivision said:
Oh I see it now. Haha silly me
Click to expand...
Click to collapse
:angel:
thank you for trying to help the op amyways
FWIW- I'm having this problem now/still... On two devices, oddly/incidentally.
I posted this elsewhere... But I'm having the same problem. Any thoughts? I can post more details, but don't want to repost this everywhere that I see people having the same unresolved problem.
---
* It used to be that when I did a reboot or shutdown and restart, I would have to enter a password before the system fully started.
* But now the phone boots into the phone without putting in my password. I can reboot the phone and it will boot all the way to the Lock screen, and I can unlock the lock screen with my fingerprint or my backup password.
* I am concerned that somehow my device is either no longer encrypted or that there is some setting which has stored the boot password.
subs said:
FWIW- I'm having this problem now/still... On two devices, oddly/incidentally.
Click to expand...
Click to collapse
I just got this too after I've uninstalled Greenify, which adds an Accessibility app, and I guess it triggered this.
Reset your password/PIN again, check the "ask at boot" option and that's it.