HELP! Ev (data calls) no longer working! - Hero CDMA Q&A, Help & Troubleshooting

The wife's Sprint Hero CDMA phone, which she only uses for SMS and a little MMS, can no longer make any "data calls". Seriously, she doesn't even browse internet or use email (but I do sync her contacts via Gmail though, just in case). Was running FreshROM 2.1.2. Again, nothing changed.
Yesterday around 2pm, she started to get an error message (see below). Since then, no data calls! Not even an attempt at showing the Ev symbol in the headerbar. Something is preventing it from calling.
The error on FreshROM was: Error code 67 'Registration Failed' - Followed by a message, if I recall from memory, something like: "Your PCS account could not be verified or invalid login"
After all of my resets, wipes (from boot menu, yes wipe), it is never prompting me to "Provision" the handset. You know, like it asks to connect to Sprint network and such after a ROM update or alike? Since it is never provisioned, it never attempts to connect over Ev (no symbol!). Hell, now I can't even make calls after going back to OEM ROM cause it won't provision (never prompts me to). See below.
- First thing I tried was to stick FreshROM on it after a fresh wipe. Nope.
- Next, I tried to go back to stock Sprint 2.1 ROM. Nope.
- Called Sprint Technical support and had them walk me through the "Provisioning" process. Dialed the ##number# code, entered the password, edit, etc. It never asked us to provision. Got bumped to higher technical support, and they had me go through the Settings / About screen and to "Reset" the data connection. "It must prompt you to provision here, or there is a serious propblem." It never prompted me.
- Finally, as a hail-Marry, I formatted CM6's Andorid 2.2 on it. Still nada!
Help! It never asks me to provision. Never attempts any "Data" call. And now, after a ROM wipe and flash, I can no longer make any voice calls nor data calls - all because I am NEVER prompted to provision the handset.
What could have happened here?

EDIT: Ok, it's working now. 6 ROM flashes later, and it decides to 'start working'? Blah.
Ok, update... I went back to the stock ROM *again*, and this time it popped up the "Configuring Hands Free" message!!! YAY!
So, humm. I wonder what is going on here. Going to try CM6 one more time... If nada, going to do it manually:
http://support.sprint.com/support/a...e-gb746811-20091007-154732?&INTNAV=SU:DP:HDIB
Wish me luck...

Good luck
Root-Hack-Mod-Always™

Related

Someimes My Nexus One won't send text messages or make phone calls unless I reboot :(

I have an unrooted ATT version of the nexus one. Randomly about 1 or 2 times a day while I am texting I will get a failed to send message and no matter how many times I try it just keeps failing. It won't allow me to send texts to anyone else either. however I continue to receive texts which is kinda odd.... the worst part is that always while this is happening I cannot make or receive phone calls this is very frustrating since I could be missing phone calls and wouldn't know it until I try and send an SMS or make a call. I have tried a lot of different things such as setting my bands to USA and setting my network preference to WCDMA Only but to no avail... I also tried a factory reset... also if I try and toggle airplane mode or turn off the radio it just crashes and I need to reboot.. if i try checking the SMSC while this is occurring but hitting the refresh button
I get refresh error and if I try and update it with the correct number I get update error... I really love my N1 and would really appreciate anyone who could shed some light on this issue
Re: My Nexus One won't send text messages or make phone calls unless I reboot
Could this be an AT&T network issue? I had similar symptoms with my HTC Hero (admittedly running EDGE) in certain parts of San Francisco earlier this year. It seemed to be the result of network congestion. Does this occur in a city or other urban area?
Sent from my Nexus One using the XDA mobile application powered by Tapatalk
I am actually not on AT&T I am on Rogers network in Canada. I am living in Toronto so the 3G coverage is really good and I`ve never had this kind of issue with my previous phone which was a BB9000 and none of my friends seem to have any of these problems
I also found ppl on some other nexus one forums describing the exact same problem which leads me to believe its not a network issue but I am still not 100% sure I tried calling Rogers and had them do a cancel location and it didn`t fix the issue either
I had this issue only this morning and I'm in the UK, I put the phone into Airplane mode and back again and then everything is fine.
I have this issue about once a day.
Running the newest Cyanogen with no other modifications. Radio is the most updated one available.
Flipping to Airplane mode and backed worked on my G1 if I had an issue similar to this but the Nexus doesn't respond to it.
I reboot atleast once a day to fix this. -- Not sure if it's the radio or Cyanogen.
Anyone else have some input?
EDIT: Should have included, I am on T-Mobile
This actually happened with me today, a text kept failed and didn't get pushed through until I reset the phone. I'm hoping this doesn't turn into a daily thing
next time this happens if it happens again could u guys try and make a phone call before resetting so we can see if our problems are identical?
Thanks
This sounds like a problem I have had for several months now on T-Mobile (I just bumped the thread under the "General" topic to see if there were any developments, as I've been away from the board for six weeks or so). The symptoms I have are that the signal strength icon in the status bar shows zero bars with an "x" and the home screen says "No service." When I attempt to power off, after a while the spinning arrow stops spinning, the trackball flashes once, and then the phone reboots (takes about 45 seconds to a minute after I initiate the power-down before the reboot starts).
jasrups said:
This actually happened with me today, a text kept failed and didn't get pushed through until I reset the phone. I'm hoping this doesn't turn into a daily thing
Click to expand...
Click to collapse
Same thing happened to me today. I'm on a stock unrooted AWS version of the N1.
hayden1987 said:
next time this happens if it happens again could u guys try and make a phone call before resetting so we can see if our problems are identical?
Thanks
Click to expand...
Click to collapse
I am unable to make phone calls, send texts, etc. until I reset. It has no impact on Wifi but kills the cell network completely.
wmm said:
This sounds like a problem I have had for several months now on T-Mobile (I just bumped the thread under the "General" topic to see if there were any developments, as I've been away from the board for six weeks or so). The symptoms I have are that the signal strength icon in the status bar shows zero bars with an "x" and the home screen says "No service." When I attempt to power off, after a while the spinning arrow stops spinning, the trackball flashes once, and then the phone reboots (takes about 45 seconds to a minute after I initiate the power-down before the reboot starts).
Click to expand...
Click to collapse
I also have a long delay after hitting restart when I get this issue. Maybe Ill try to get a logcat and see what it gets stuck on..
I'm getting RMA'ed, again, for the same issue plus not being able to register on the network after I get the x with four blank bars. I get either "error searching for networks" or "sim is invalid on this network". It's since fixed itself... somehow but i was without any phone service despite trying everything (calling tmobile for network outages, hard reset, reseating the sim card, other stuff) for about 3-4 hours twice now... and a few shorter time periods (1-3 minutes of those errors) before that.
Possible solutions.. which I've only done after it started working again but didn't cause anything bad to happen. So far have been without any of the previous issues, plus my original long standing issue of not being able to send texts, get any sort of data, or call (I call it the up arrow without a down arrow problem where the phone is trying to connect but doesn't receive anything back). These solutions were originally posted here:
http://www.google.com/support/forum/p/android/thread?tid=3f4ad5ffac46bf92&hl=en
http://www.google.com/support/forum/p/android/thread?tid=47dc569ca9667ba7&hl=en
They're also solutions I've come up with for my issue as well and seemed to have worked for a couple of others.
It's as follows:
*#*#4636#*#* and selecting phone information. Press the menu button and select the proper band. I'm guessing if you're in canada on rogers which uses the same band as AT&T US you'd select USA band. Anyway after selecting it should re register on the network.. close out of there. Turn off and turn on the phone and see how that goes. For people in other regions I have no idea what to properly select but it was posted on one of the threads on the google forums that it should be "automatic". Check with your provider and/or google tech support.
Another thing I've seen is again in the *#*#4636#*#* menu under phone information put in (THIS NUMBER IS ONLY VALID FOR TMOBILE USA) under SMSC 12063130004 and press update. Call your provider for your number. Restart the phone.
Less likely solutions (in order of descending likeliness to help you in your particular case):
Hard reset and/or verify the APN settings for your carrier. I've been told non factory default APN values for tmobile over the phone (google support) so I don't know if verifying them or asking for them will help or cause more issues but sometimes there's apps the mess with the APN values which could cause some of your issues. So while this has a high potential to help, it's easy to screw up. Hard resetting the phone will give you factory default values (I'm 99% certain but from what I remember). Changing them from non factory default isn't a terrible thing however call your provider rather than google tech support for the values.
Calling up and asking to add/verify the IMEI number to the network (i never did this until recently although it didn't fix my issue right when they added it anyway) and/or doing a network cancellation might help. Unlikely but if you' RMA'ed once they'll have the wrong one on file and could cause issues depending on the network.
Replacing the SIM card. Takes literally 30 seconds. They ask for account info at the store, they scan the new one.. and give it to you. You pop it in and go. If you have an older SIM card this DEFINITELY could be the issue. Its unlikely its defective but it's always worth ruling that out.
Let me know if any of these help.
blisk said:
I'm getting RMA'ed, again, for the same issue plus not being able to register on the network after I get the x with four blank bars. I get either "error searching for networks" or "sim is invalid on this network". It's since fixed itself... somehow but i was without any phone service despite trying everything (calling tmobile for network outages, hard reset, reseating the sim card, other stuff) for about 3-4 hours twice now... and a few shorter time periods (1-3 minutes of those errors) before that.
Possible solutions.. which I've only done after it started working again but didn't cause anything bad to happen. So far have been without any of the previous issues, plus my original long standing issue of not being able to send texts, get any sort of data, or call (I call it the up arrow without a down arrow problem where the phone is trying to connect but doesn't receive anything back). These solutions were originally posted here:
They're also solutions I've come up with for my issue as well and seemed to have worked for a couple of others.
It's as follows:
*#*#4636#*#* and selecting phone information. Press the menu button and select the proper band. I'm guessing if you're in canada on rogers which uses the same band as AT&T US you'd select USA band. Anyway after selecting it should re register on the network.. close out of there. Turn off and turn on the phone and see how that goes. For people in other regions I have no idea what to properly select but it was posted on one of the threads on the google forums that it should be "automatic". Check with your provider and/or google tech support.
Another thing I've seen is again in the *#*#4636#*#* menu under phone information put in (THIS NUMBER IS ONLY VALID FOR TMOBILE USA) under SMSC 12063130004 and press update. Call your provider for your number. Restart the phone.
Less likely solutions (in order of descending likeliness to help you in your particular case):
Hard reset and/or verify the APN settings for your carrier. I've been told non factory default APN values for tmobile over the phone (google support) so I don't know if verifying them or asking for them will help or cause more issues but sometimes there's apps the mess with the APN values which could cause some of your issues. So while this has a high potential to help, it's easy to screw up. Hard resetting the phone will give you factory default values (I'm 99% certain but from what I remember). Changing them from non factory default isn't a terrible thing however call your provider rather than google tech support for the values.
Calling up and asking to add/verify the IMEI number to the network (i never did this until recently although it didn't fix my issue right when they added it anyway) and/or doing a network cancellation might help. Unlikely but if you' RMA'ed once they'll have the wrong one on file and could cause issues depending on the network.
Replacing the SIM card. Takes literally 30 seconds. They ask for account info at the store, they scan the new one.. and give it to you. You pop it in and go. If you have an older SIM card this DEFINITELY could be the issue. Its unlikely its defective but it's always worth ruling that out.
Let me know if any of these help.
Click to expand...
Click to collapse
I`ve tried all the solutions u`ve mentioned except for swapping to a new SIM card... I guess it might just be my next step but I have my doubts
I get this kind of issue occasionally, under these specific conditions only:
1. I'm at work.
2. I bring my phone with me into an area with no signal (screen says no signal, and I have 4 blank bars with an X) for more than a couple of minutes (for me, it's the room with the coffee machine - which I use a lot - no provider gets signal there on any phone).
3. It doesn't always happen, just sometimes, but when I go back to my desk, it won't reconnect.
4. Going into and out of airplane mode fixes it every time. However, with the latest CM and Ivan's Diet kernels, going into and out of airplane mode causes an immediate reboot when I try to come out of it, and only when I'm NOT connected by USB and when I AM coming from "dead" service, making logging the problem, well, problematic. Using other kernels (even OC'd kernels) does not seem to cause this airplane mode problem.
Only had this happen once trying to send a plain old SMS. I restarted the phone and no problem. I didn't think of trying to make cell calls, but if it happens again, I'll try that.
I too have had this issue with SMS. My browser works though when the SMS problem occurs. Haven't tried a phone call. I am on T-Mobile USA.
Are any of you using task-killers that may somehow be interrupting an important background service?
I have the same exact thing happen and I am on T-mobile US. I was hoping that I wasn't the only one but it seems to happen on all of my phones so I have just chalked it up to network congestion. Unless someone has an actual answer.
I have this issue about once a day.
Running the newest Cyanogen with no other modifications. Radio is the most updated one available.
Flipping to Airplane mode and backed worked on my G1 if I had an issue similar to this but the Nexus doesn't respond to it.
I reboot atleast once a day to fix this. -- Not sure if it's the radio or Cyanogen.
Anyone else have some input?
EDIT: Should have included, I am on T-Mobile
Click to expand...
Click to collapse
Sent from my Nexus One using the XDA mobile application powered by Tapatalk
Have any of you edited your build.prop yet?
This helps with the switch from Edge -> 3G -> H.
I wonder if it would fix this issue.
I don't have the issue so I am unable to test myself.
This link may help. Its at least something to try.
http://forum.cyanogenmod.com/index.php?/topic/1721-3g-connectivity-issue-fix/
This link my help too.
http://forum.xda-developers.com/showthread.php?t=659102
Re:
same thing with me im going to check out those steps your provided.
Sent from my Nexus One using the XDA mobile application powered by Tapatalk
azalex86 said:
Are any of you using task-killers that may somehow be interrupting an important background service?
Click to expand...
Click to collapse
I am using Advanced Task Killer Free, but I'm pretty sure I added important background services to the ignore list so they shouldn't be killed.
Just to double check, what background tasks shouldn't be killed?

[Q] Problem Roaming

I've never had a need to roam until at the job site I've been working for the past few months, so this was never a known issue. When I try to make a call, the phone rings a few times, then transfers to a Verizon recording saying "unable to verify your phone, please hold while we transfer you to a Verizon operator."
Currently running DamageControl v2.09.01, but have tried with several Fresh builds(2.0d-2.33) as well, all with the same result.
As far as the radio goes, I've tried: 2.42.01.04.27(current),2.42.00.03.10, 1.04.01.09.21(1.5 stock radio) and 2.32.40.11.03(Verizon radio)
My PRL is current at 60668, but have had this problem since 60664. And have tried updating my profile multiple times. PRI is 1.70_003. ##786# didn't help either.
Any ideas anyone? Sprint is useless as always, just suggesting to do things I've already dne such as update profile and PRL. My fear is that I will have to run the new RUU and re-root in hopes that it will resolve the issue. Thanks in advance.
Anyone?!??
Around my work I have had this exact issue.. I listened to the message which gives the tower number and route and called Sprint to report the tower. The rep on the phone took all the information and sent out a tech to the area to track the tower down. You might try the Antenna app. (the one that pinpoints the location of the towers). It has been happening to me for a 2 months. It seems to affect other sprint phones too... if it gets too bad I would find out the tower and see if you can edit your PRL list to exclude it.
Hmm, I've never gotten a message with any tower information. Will try again tonight. I guess maybe I should try to find another area that my phone will roam in and see if the same happens also.
Sent from my HERO200 using XDA App
Try going into the Phone Information menu.
In the Dialer, type *#*#INFO#*#*. (INFO = 4636)
Then touch Phone Information.
Scroll down and you should see a line that says "Set preferred network type:" followed by a drop-down menu.
Does it say "CDMA auto (PRL)"? If not, follow these steps:
hit Menu, then tap Select radio band. You'll get a Force Close and that's okay. Let it reload all that stuff, then change the drop-down menu to "CDMA auto (PRL)". Then back out of everything, reboot. Once the phone comes back on, go back into *#*#4636#*#* and into Phone Information to see if that setting sticks. That may fix some of your network and roaming problems.
@chromium, thanks, but I've checked all that as well, just forgot to mention it in the op.
Sent from my HERO200 using XDA App
Just an update to this, I switched to CM6rc1 which has the option to force roaming, and it doesn't matter where I am I still get the verizon recording. Whats even stranger, it says if this problem persists call #8899. The recording on that number says, "Cingular no longer supports 611 roaming service"
For anyone who cares, I took the plunge, ran the RUU, re-rooted, nandroided back and wah-la...it works now...

help cant connect to network or save proper network or sms settings

a quick history of what I've done so far
Sumsung I897 captivate from ATT unlock and being used on Telus network was working great for about 4 days, then all kinds of problem started cropping up.
Phone came unlocked, I rooted using update.zip from xda, installed rom manager and started removing ATT bloatware, entered SMS and APN info which worked fine.
Yesterday I noticed that where I once got good reception I was now getting nothing and would have to drive down the street before I would get something descent. I thought maybe I'd put it back to stock with rom manager and see if that would help which it did not. It actually made it worse, decided to go all out and use the Odin3 one click downloader just to make sure I was back to stock firmware. This didn't work either but now I can enter the SMS and change the preferred network type but it doesn't save. Preferred network type is grayed out and even though I can change it it never save same as SMS.
Now I can't hold connecting in my living room where my wifes Milestone gets full bars. I tried taking the phone to where I had the best signal and change the preferred network, SMS, and set the network operator but it doesn't save any info, can't find on operator half the time on manual or auto and gave me an error and logged it to #*9900#
I've been at this for 2 days straight and can't figure out how to get it right back to stock, it seems to keep hanging onto the same preferred network and not saving anything I enter.
What can I do to get back to stock, and it has to be something that wipes everything clean, clean, clean, because even the GSM disconnects stay logged under *#*#4636#*#*
***I desperately even tried pulling the batt and SIM card for the night in hopes that would do something.
So, if I'm understand what happened correctly, you bought an unlocked Captivate, rooted it, deleted some bloatware, entered your Telus APN info and everything worked awesome for about four days. Now everything has gone down the hole. Is that right?
If that is the case, then we need to figure out what changed. Using Odin3 would have definitely put you back to stock/unrooted your phone, I don't think you could go back any further than that. If I were you, I would act like I first got the phone. As in, I would do everything you did to it, as if was day one. At one point, everything worked fine. Try to recreate that. You can always look into exchanging it or perhaps Samsung customer support can give you a little more insight to what's going on. Here's the number if you want to try them out.
Samsung customer service - 1.800.726.7864
Thanks, I've gone through the process a few times today from start to finish trying to figure it out ... maybe some of the problems aren't real problems and just limitations that I didn't know where their. I've since flash with odin3+re-partion to the bone stock i897UCJF6 as in not the one click method. It loaded fine but still have the same issue, I can't set preferred network type or get it to keep the number entered into SMSC. I think if I can get passed that I'll be be one the up side of winning. I keep noticing that the log of GSM disconnects never clears or the usage statistics under *#*#4636#*# , I'm thinking its in the same area that other bad data is being held onto instead of being cleared when flash firmware or factory reset.
Is anyone able to change preferred network type? maybe I was never able to change it but I think I should be able too.
I may be wrong in assuming this but I don't think ATT is going to be interested helping me connect one of their handset that I'm trying to use on foreign network, but I could be wrong and is an open option.
*#*#197328640#*#*
debug screen
phone control
network control
band selection
wcdma band
wcdma all
menu->end
used this to lock my phone to WCDMA only so that problem is solved
*** never mind posted to soon it still didn't stick after rebooting
be carefull using the service menu as I have no idea what most of this stuff does
I got the SMS service number issue fix by taking out my sim, swapping in another known working sim from the same network, setting the service number, pressing update and then swapping back. Before every time I tried to update the service number it spit out an "update error" can anybody tell where the SMS config data is stored? on the phone or sim.
The only problem I'm having now is with reception which maybe fixable if I can set the preferred network to WCDMA only. But the button for that option is a light blue colour vs other phones that I can change this setting on. Does the blue mean anything like a locked function or something that set by the firmware as unchangeable?

data drop, at&t

Funny thing happened on Friday 10am (14:00utc time), International note, stock 4.04 with the hardcore speedmod k3-15 kernal
I had used my phone for email, couple phone calls, checking a few websites then all of a sudden, I noticed a fail to send an email,
then I couldn't get any websites to respond. Tried everything I knew of to fix it.
When connected to wi-fi, everything web related worked, just not on the HSPA+, 3G, or 2G radio. Phone, texting worked without
any issues. Pulled battery, Sim, SD card, let it search for networks...nothing worked.
Stopped by an at&t store....first thing the drone said was "it's not an at&t phone"....told him it worked perfectly for the 11 months
I've had it. He popped the back cover, pulled the sim, said "here's your problem, this is an old outdated sim card (old blue one with
the orange 3g logo), he installed a new one (which I knew wouldn't fix it) and it still didn't solve it. He looked at my account and said
the IMEI numbers on the account didn't match the phone, so he changed it on the account. Still no good.
He called and had them "re-provision" the phone...still no good. He gave up, told me to call 611.
Well, after telling the surprisingly pleasant dude on the phone yes I know it isn't an at&t phone, yes it is unlocked, yes I got it
off Amazon...he tried a few things & gave up. He said someone would call me later after he checked to see if there were any
issues with Android & their system today.
I turned the data off on the phone, since it was trying to connect all the time, running my battery down and just did without data
the rest of the day. Around quitting time for work, I turned the data back on and now everything is running normally.
Ok, now that I've gone through all of that....any guess as to what happened to cause it to work one minute, then just stop data,
then work hours later?
I had heard that the carriers were banding together, to stop stolen phones from working, and wondered if maybe since my phone
isn't a "carrier phone", and, since my IMEI number on their system was still set for the old Dell Streak, perhaps my phone got
caught up in their blocking pool of numbers?

[Q] Strange connectivity issues

Alright, so no dilly dally, just getting down to business.
I received a 2x (P990hn) that had been locked to fido, under the premise that I'd just unlock it.
I was going to do that, but for some reason, I decided to install the newest possible cm (10.1) and it worked. My 2x is running 4.1.2 almost flawlessly, but there is one huge flaw which is just killing me. I had clockworkmod installed to flash 4.1.2, but I uninstalled it, so that I could attempt to reinstall stock onto my phone, so that I could shove my foreing sim in and unlock it (more on this in a sec)
I can only get my telus (this is the sim that I'm paying for right now) sim to work if I'm connected to wifi.
Otherwise, it says I'm connected on the lock screen (bottom of screen will have TELUS), but my signal strength will be gray, and upon sliding my notification bar down, it'll say no internet access. I won't be able to text, use browser, use the phone as a phone, or use skype.
If I only have wifi on, I can use the browser, but I can't use the phone as a phone, text, or use skype.
Everything works perfectly if I'm connected to wifi and a tower.
__________________________________________________________________
Minor issues
-no APNs will ever stay saved, and if I plug the fido sim that came with the phone in, it'll find the fido APNs, but it won't be able to connect to any network
-I have to manually click automatically connect every time I reboot my phone, to connect to telus, otherwise, it won't connect automatically.
-if I try to open the hidden menu (*1809#*990*) it'll say "Connection problem or invalid MMI code." however, the code for finding my IMEI (*#06#) works fine.
What do I do? I've tried to take it back to stock, but to no avail. I tried tie KDZ file method, but the program always crashes at the point where it says "call fnUpgradeStart"
I don't know what else to do, I've been looking for 3 days now.
I tried texting two separate people today on the bus, where I didn't have wifi, and texting worked! However, the invalid mmi problem persisted, and the browser didn't work, nor did gmail syncing. I'm taking my sim to my TELUS store later today, and I'm going to get it replaced, it is two years old.
So, I tried phoning my friends cell, and it worked, no connected to wifi. I still can't get internet, but I can text and call, so my problem is no where near as bad as I thought it was.

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