WIth five bar and over 1mbps on download test via 3G, I keep getting
"Unable to communicate with ATT server" for Software Update.
Anyone else getting the same message?
I got the same message. I don't know what to do.
Sent from my SAMSUNG-SGH-I897 using XDA App
I wasn't able to. I tried everything and finally was able to put my phone back to the stock settings. Nothing worked. Contacted AT&T and they had no idea. Finally to save myself any trouble I just contacted Amazon, who I bought the phone through, and they are sending me a new phone that should arrive tomorrow.
I spoke with business care yesterday and qouted my/same error message. Whether or not she knew what she was talking about.....who knows, but she said since it was a push I didn't need to "check for update" and that it would happen automatically. Sounded like scripted response to that particular error. I am already running leaked JH7 and noticed significant GPS improvement over stock, JH2 and JH3. Curiosity was getting best of me so I have tried twice since update was available. Very happy with phone other than hesitant "back" button since installing leaked JH7 and removing all bloatware no need to update really until Froyo 2.2
Okay so I have done nothing to my phone other than download apps from the market. I have not rooted or sideloaded or lag fixed or whatever.. wouldn't know how. I also have a brand new sim if that matters or not.
I am getting a message a few minutes after I check for updates that says "Connection Failed, Unable to connect to the AT&T servers". Any idea why this is happening? As I said, I have not done anything to the phone other than download stuff from the market.
I have done this the last 2 days and the same thing happend both times. I don't want to change the date on my phone so i waited the 24 hours. Also as a side note.. I have checked for software updates 2 other times prior to this just for giggles. Once about a week or so after I got the phone and I got a message that said no updates and than again a few weeks ago and it did the same thing it did yesterday and today.. the connection failed message.
I would just wait a couple days then try again. There looks to be nothing you can do on your side. Since the update is rolling out in stages, I bet those who can't connect aren't "allowed" to update yet.
Yesterday the update completely bricked my phone. I exchanged the phone last night and again today as both I got had alot of issues (GPS Test finds 0 satallites regardless of where I am - my first phone that bricked worked great, Can't even connect to Android Market on my new phone...).
Since last night I couldn't connect either. I just spoke with AT&T, they told me to exchange my phone against and offered to give me an $85 credit to my account for the inconvenience.
If my next phone doesn't work like my first, I might be done with the Captivate... And i love this phone.
I have the same message when I try to check for the update. When did you all buy your Captivate? I bought mine on September 3rd. I wonder if they roll the update out to the folks that bough the phone earlier this year and block the newer users.
I bought my captivate the day it came out.
I got mine 3 days before it came out and I cannot connect
I think it might be to excessive server load on the part of AT&T. It might just throw out your request if there are too many people downloading
My phone has NEVER been able to connect. Bought it launch day and while playing with it I tried to see what that function did. It didn't connect but I figured everything was fine and it would work when it needed to...until this update came out and it still wouldn't connect.
Went to the AT&T store - their solution was to replace my SIM card because that MUST be the problem. No dice. They threw up their hands and handed me the phone number to get a warranty exchange.
It was pretty funny watching them try to navigate the menus. I can't believe they sell the product and don't know a thing about it.
Much like the poster above me, when I got mine (mid-August), I attempted to update just to make sure I would have the latest software at that time. It failed to connect and when I tried 24hrs later, still couldn't. So I just gave up unworried. I haven't gotten the update yet and will give it thru tomorrow before I try again. For what it's worth, the gps has always worked fine for me.
I get the same things, no root, nothing. I have a feeling that it just hasnt been released to us yet. I could be wrong and if so its gonna really suck. I bought mine 3 weeks ago from Amazon.
Something that would confirm to me that its just that it hasnt been released is if someone who got this message magically starts working the next day, whatever. Anyone?
I'm not really sure what to believe.. Seems like many others can at least see the update from the software update menu -
some have brought their phones into at&t and gotten a new phone that does get the update manually as well.. I am well past the 30 day return and like a lot of us, have flashed other roms, etc- But this doesn't seem to be a problem with some as they are still able to get the OTA update..
I assume we just wait for the next few weeks as they push the update to everyone- but who wants to wait that long??
I understand 100% about not waiting. I keep bumping my calendar forward and trying again....Im up to some where in first part of October already.
Mine always comes up with two arrows in the upper left corner. Once, before it failed to communicate it in the top of the screen in the center it came up with a white circle with arrows inside it. In a few seconds it gave the failed to communicate.
Yea, I agree with whom said that it is prob a server rejection on the matter.. guess we will have to wait. T_T
PersonOfKnownOrigin said:
My phone has NEVER been able to connect. Bought it launch day and while playing with it I tried to see what that function did. It didn't connect but I figured everything was fine and it would work when it needed to...until this update came out and it still wouldn't connect.
Went to the AT&T store - their solution was to replace my SIM card because that MUST be the problem. No dice. They threw up their hands and handed me the phone number to get a warranty exchange.
It was pretty funny watching them try to navigate the menus. I can't believe they sell the product and don't know a thing about it.
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Except for the ATT store thing, I've had the exact same experience. Never been able to connect, and my update clock (to ping the server) gets reset to 24h. Even though it couldn't communicate in the first place. This happened before and after root. Never thought to go to the ATT store since I got the phone online.
I wonder if it has to do with locale. A lot of the people posting "no problem" or that they got updates are not in the coastal cities with a lot of ATT server load (e.g., SF and NYC). I'm in NYC. Could that be it?
vijtable said:
I wonder if it has to do with locale. A lot of the people posting "no problem" or that they got updates are not in the coastal cities with a lot of ATT server load (e.g., SF and NYC). I'm in NYC. Could that be it?
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I'm in Wichita, KS, by no stretch of imagination could this place be a congested area. I have had the same issue since day 1.
vijtable said:
Except for the ATT store thing, I've had the exact same experience. Never been able to connect, and my update clock (to ping the server) gets reset to 24h. Even though it couldn't communicate in the first place. This happened before and after root. Never thought to go to the ATT store since I got the phone online.
I wonder if it has to do with locale. A lot of the people posting "no problem" or that they got updates are not in the coastal cities with a lot of ATT server load (e.g., SF and NYC). I'm in NYC. Could that be it?
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I'm also in NYC, but my SIM is still on my iphone 3GS contract. (got the phone from ebay).
and my calender is already up to...Jan 1 2011.
I give up.
Downloads to 100%, I tell it to proceed, phone reboots, returns to the launcher and I get "The update was not completed. No update is applied to your phone."
That is followed with "Connection failed. Unable to connect to AT&T server."
Now when I try to even enter the software update screen I get "No Firmware" and nothing at all happens.
I've been through this twice now, each time backup up the entire phone using ROM manager before I try to update and after it fails, restore to before the failed update attempt. Sick of trying to get the update and sick of the GPS not working.
Update FAIL. Reading the dozens of stories of all the other people with problems it makes me not even want to try any more. I don't understand how with some people it works and others it fails with what seems to be no rhyme or reason.
Maybe I should backup, completely wipe the phone then try the update. But again, I've read of people trying that with no luck. I just don't get it.
i work at a bell location in canada and as i was showing the device to a customer it said there was a system update, it was around 6mb does anyone know about this update? changes, fixes ect? haven't done it yet but will tomorrow and come back with more details like software version ect. also i havent seen this update come across my raider yet but will i still be able to get it with my bootloader being unlocked and having permanent root. i also backed up and deleted a lot of bloatware, will that affect me getting updates? and i persume that if i update there is a chance i may lose root? lots of questions, hope you peeps have all the answers, thanks!
I would asume that they were misssing some root certs which they may be push as update. Again you are way better connected than I am
while i went to do the update today on our store demo and when i checked for updates, no updates were found! i guess it may have been an accident, to bad i didnt do it yesterday right when i saw it.
I got a text message from AT&T yesterday saying they were "providing a critical software update that will enhance the performance of your HTC Vivid device."
So far, I have not been able to access their server to download the update. When I tap on Check for Updates in Settings, the checking message appears for a few seconds and then disappears.
Has anyone else gotten this message, or knows what this update is for?
Thanks
Edit: HTC does not have a new software update posted for the Vivid, just the 3-22 version. I wonder if I got the message because I used the direct method to get the update (*#*#682#*#*) rather than through the Check for Updates in Settings, and AT&T thinks I still have not updated.
I ran the manual update and it said there was no update available.
MondoMor said:
I ran the manual update and it said there was no update available.
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That's consistent with the fact that every time I try to check for updates nothing happens. I wonder why I got the message from AT&T if they have no update for us. As I said above, it may be due to the fact that I got the original update manually rather than through the Check for Updates feature in Settings.
Thanks for checking.
I've heard about that some kind I glitch.
Sent from my HTC PH39100 using xda premium
So a couple days ago i got a text from ATT saying that there was a new version available for my phone, and i am running ICS so i thought it was a small update or something i tried checking and i got nothing i was wondering if anyone else got that text? but thats not even my issue after i tried to update i cant view my text messages anymore it just says Loading... i had to download go pro and thats even very slow. Anyone know how to fix that? and yes i have tried turning it off and on. thanks.
I got the text too, made me wonder if there was an updated to some of the noted issues.
But I didn't get the chance then to check it out or try it, and wasn't sure it was just the original ICS update message, cause I'm still running Gingerbread.
But it's one of the main reasons I logged on today.
my wife experienced the same thing, but after the upgrade the baseband was still the latest att update for vivid (.56), nothing new.
never did check hers beforehand, but I'm pretty sure mine came w/ .56 (refurb from att) at the same time. I'd already upgraded my device to darkraider.
I got the same message a few weeks back. I contacted AT&T Support. They said that 4.0.3 was the latest version. They did not say why I got the message. I suspect it was because I pulled the update using the special code (#*#*286*#*#), which does not seem to work any more.
I got the new update to OF bootloader. Did not affect boot, but I started getting messages about unauthorized activity. Rebooted, and got the dreaded "System software not authorized by AT&T has been found on your phone. Please turn off your phone and go to the nearest AT&T store for help." Phone will not boot. Is there anything I can do at this point.
I am on stock rooted 5.0 via muniz_ri. No xposed or v4a installed.
Thanks for any help.
Anyone?
cmerlyn said:
I got the new update to OF bootloader. Did not affect boot, but I started getting messages about unauthorized activity. Rebooted, and got the dreaded "System software not authorized by AT&T has been found on your phone. Please turn off your phone and go to the nearest AT&T store for help." Phone will not boot. Is there anything I can do at this point.
I am on stock rooted 5.0 via muniz_ri. No xposed or v4a installed.
Thanks for any help.
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I guess it's the new update picking up some kind of root or something att don't like. I guess they are working harder to keep ppl from tampering. If it won't let u past that screen u may have to take it to them.
They will probably reflash the firmware.
Or u could try urself.
It's still new and I think everyone is still trying to figure it all out
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Well, I gave up and took it to the local AT&T store, they couldn't do anything. Called AT&T, the woman didn't even know about the update. They couldn't even get me a replacement phone (under warranty) at the store, they are snail mailing me a used/refurbished phone. I assume it will have non-rooted stock lollipop, so I will not be able to do anything with it.
That is what I get for doing an OTA of any sort from AT&T. Lesson learned.
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