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So, I initially order an 8gb Nexus from Google on the 27 June, cancelled it on the 29th and ordered the 16 gb one from currys.
As I didn't get a confirmation of cancellation, emailed again on the 10th. And my currys one yesterday.
But still phone got delivered 2 days ago. Phoned Google, who gave me an RMA number and said I will get my return shipment money back, just send it back by tnt.
But tnt want £35 to return it, and I'm not confident I'll get my refund on return from Google.
What have the others done? How are you sending it back in the UK?
Sent from my Nexus 7 using Tapatalk 2
I would try to return the Curry's one in all honesty.
Check them both for the screen raise fault first though.
Google said they would refund my shipping. But as yet still waiting
Sent from my Nexus 7 using xda premium
I had the same problem as they sent out the unit even though I cancelled. I just sold it on as it was the easiest way of getting my money back. Try gumtree as it won't cost anything to sell it. Or even tell friends as you may get a cheeky pint out of it as well
My currys one is perfect, but haven't opened up the other one.
To the guys who returned it, did you return it with TNT or by special delivery (royal mail)?
My mates who want a nexus want a 16 GB, so need to return this 8 GB one.
Sent from mobile.
Anyone from UK?
shock-UK said:
Anyone from UK?
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hey bro, im trying to figure out how to return my nexus 7 too, got battery problems.
i got the RMA form and the TNT email thing, but do we really have to return through TNT, cant i just go to the post office and pay like a fiver to send it off? makes things much easier
please get back to me asap thanks
Hi mate are you selling your 8GB Nexus 7, I'm in the UK. Where are you located as I will buy it from you rather than sending it back.
habz1234 said:
hey bro, im trying to figure out how to return my nexus 7 too, got battery problems.
i got the RMA form and the TNT email thing, but do we really have to return through TNT, cant i just go to the post office and pay like a fiver to send it off? makes things much easier
please get back to me asap thanks
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What was the time line for you getting your RMA. Your email from TNT and your replacement device ?
I've had my RMA. Had my replacement device. But no return shipping instructions!!! So am sat with 2 nexus 7 and looking at a £400 bill. And getting no luck with phoning or emailing google!!
They're obliged by law to refund the postage costs incurred. If they don't do so you can take them to small-claims court and you will win.
You could try postage supermarket - they use tnt and get cheaper prices
Sent from my Nexus 7 using Tapatalk 2
I don't believe you have to go through TNT in the UK as this is part of the RMA email I recieved from google:
3. You'll receive a return shipping label within 48 hours of your replacement device. Use this label with the shipping container used for returning your original device. Purchase return shipping from your preferred courier (Royal Mail for example) and specify the following return address:
Computer 2000
Harrier Parkway
Magna Parkway
Lutterworth
Leicester
Leicestershire
LE17 4XT
UK
4. Print your shipping label from your preferred courier and affix it to your return box. Take your package to any authorized shipping outlet near you.
charliemiddleton said:
What was the time line for you getting your RMA. Your email from TNT and your replacement device ?
I've had my RMA. Had my replacement device. But no return shipping instructions!!! So am sat with 2 nexus 7 and looking at a £400 bill. And getting no luck with phoning or emailing google!!
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i basically phoned them, got my RMA form, and within that email they just state to sent back the device to the address given, being the computer 2000 address...
i however didnt use TNT and used royal mail special delivery with insurance of up to £150, it costed me £7.50 to do so
i orderd mines on 18/07/12 from currys and it came 25/07/12.
mines is perfect not one dead pixel, no light bleed and nothing else they have reported on herd. i love this thing. is supa fast and smooth. verry happy with it.
Sent from my Nexus 7 using xda app-developers app
If you are exercising your rights under distance selling regulations (#), you may have to pay the cost for returning if the seller has stated this in their terms and conditions. If not, you pay nothing.
Here was link to t and c in my June pre order email.
https://play.google.com/about/device-terms.html
It does state return at your cost unfortunately. I believe Google should refund cost as a goodwill gesture. It is hinted here, where it offers a 15 day opened box prepaid return policy as an 'extra' to you legal rights. This is where you would usually see "this does not affect your statutory rights"
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2661524&rd=1
The seller must refund delivery and unit price within 30 days of your notification of exercising DSR. You must return the item within a reasonable time period.
http://oft.gov.uk/business-advice/treating-customers-fairly/dshome/dsrexplained
Note applying under faulty goods is slightly different
http://oft.gov.uk/business-advice/treating-customers-fairly/sogahome/sogaexplained
I think we are duplicating threads as I am repeating myself. Can we pin or lock?
# I have said unopened box previously, as is usually case for general goods with clear packaging but I think it is reasonable to open the nexus box to inspect the goods, as you would do this in a retail shop. There is no hard rule on this, it is what is judged, by the average population what is considered reasonable. Proportionality is usually taken into account. I consider it reasonable to open the box to inspect a 200 pound item. You will still have a statutory duty to take reasonable care to look after the item. The seller cannot insist on using original packaging but it may be considered reasonable to do so.
Sent from my Nexus 7 using xda app-developers app
xenon1024 said:
Here was link to t and c in my June pre order email.
https://play.google.com/about/device-terms.html
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Those T&Cs specifically say they apply to the US, but I can't find any UK-specific terms anywhere on their site, therefore the sale is bound by statutory defaults. BTW, the section about returning 'at your own cost' covers returns for refund, not warranty returns for defect repair/exchange, which is the section below it and doesn't mention anything about having to cover return postage.
Yeah I know - I described separate scenarios:
Statutory rights under DSR [under SOGA] (ie I have inspected the goods and changed my mind about the contract). You do not pay the cost of returning if you are sending item back unless the terms and conditions state so. It does say you pay in the "Devices on Google Play Terms of Sale (United States)", but the "Refunds, returns & replacements" Dedicated page [uk view] doesn't mention anything, so I reckon we don't have to pay.
Statutory rights under SOGA (defective goods etc). You do not pay the cost of returning item, whatever.
In this instance for us Nexus 7 buyers, you should not only return defective goods as a 'warranty' scenario, but pull the SOGA card, which is much more beneficial for consumers. Also our contract is with Google (or whatever retailer you shopped at) not with ASUS, so we shouldn't even have to contact ASUS.
Yeah, SOGA trumps DSR because by virtue of receiving goods, or inspecting goods and found a defect, then it does not conform to the contract.
Right to warranty is not a statutory right. Like the 15 day return policy, it is an 'extra' to your rights and Google should in their right mind keep a good public image by not making us suffer!
Yeah, I couldn't find a UK specific one, it makes sense for an international seller to have a generic one, there is a paragraph on governance:
"The courts in some countries will not apply California law to some types of terms and disputes. If you reside in one of those countries, then where California law is excluded from applying, your country’s laws will apply to these terms and any disputes related to them terms..."
Got my pre-paid TNT return label today and collection is booked for Monday, so everything's sorted out. Looks like they're sending the defective ones to a warehouse in Emmen in the Netherlands.
charlesky said:
Got my pre-paid TNT return label today and collection is booked for Monday, so everything's sorted out. Looks like they're sending the defective ones to a warehouse in Emmen in the Netherlands.
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I had real trouble getting the TNT lot on the phone to arrange a pick up. They seemed very confused that the account number was for a company in Birmingham yet I was sending it to the Netherlands.
Phoned back, got a different operator, no problem!
Don't get this thread. Return for what reason?
I just wanted to post about handtec trying to rip off people looking to buy a nexus 7 from them.
I know most people in the UK would just buy from else where but handtec are one of the few sellers who ship internationally.
I have just moved to hong kong and previously bought a HTC one x from them without VAT which was quite a good deal, and I thought I would try get the nexus 7 from them as well as their service previously was pretty good.
However they list the price of the 16gb version at £238.80 (£199 + VAT) I then talked to them via online chat to verify if this was just a typo as it should be £199 including VAT and hence about £165 without vat. I was told by their rep that this was the best price available, I told them no, the RRP is £199 including VAT and that is what all the other retailers are selling them for, the rep replied that yes that is correct, so I asked them why they are selling for more than the RRP to which I just got ignored, so i asked if they are going to sell at this higher price and again got no response, I waited another 10 mins on the chat window and then when i had no reply i closed it.
this happened a week ago and I see they still have not updated the price. I think that this is their way to get some more money from international buyers who can't nexus 7 elsewhere as its not released and I'm pretty disappointed that they would try to do this and not sell at the RRP.
Supply and demand...
Retailers have the right to sell products at whatever price they choose.
Consumers have the right to choose who they buy from.
If you don't like the price, buy from someone else. They might not have the best price/deal, but it is a bit of a stretch to call them a ripoff.
A ripoff is more like when they give you something other than what they said they were going to give you.
Sent from my Nexus 7
Have you tried their price match?
Clove sells it for even worse price - £220 for 16GB excluding VAT.
You may or may not have heard about this but if you live in a country where purchasing devices from google play isn't available(which is like 98% of the countries),you will have to pay a whopping 549 euros for the 16gb nexus 4(that's the pricing in Austria,dunno about the rest of the world but it will most likely be the same).I will actually have to pay more than double the original price of a phone that got 16gb non expandable storage.And if I bought it online,I will have to sacrifice local warranty.It just looks like google is doing their best to force me not to get their nexus devices.There's just a big hype about how cheap the nexus 4 is with cutting-edge hardware ignoring the fact that only people living in certain countries can get it for that price.Why can't google be fair ? Guess I might end up getting Gnote 2,at least it got a micro SD slot.
Wow. This sucks. Nice find! For that price, I'd definitely go for a Note II!
(My cousin is in the states so he'll order it for me and send it here to India through my uncle's shipping company - Win win for me!)
+1 Thats annyoing @OP
I'm from Germany ( and may buy 1 for you & send u )
Sent from my LT18i using xda app-developers app
i am personally ready to be robbed by those retail stores. it sucks but then the price tag wasn't the deciding factor.
Maybe see if someone from another country can buy it from the play store and have them mail it to you? Providing the shipping cost is realistic?
I'll get one from Germany too.
If anyone wants to order for me send me a PM.
I am screwed, since I live in the Netherlands. No Playstore here. Hopefully the online shops will sell against Playstore prices, or less Sucks I can't order from European Playstores btw, so much for European 'shop integration'.
Yep, I can't but devices from the play store here either.... :/ just hope its at a reasonable price or else I'll have to ask someone to buy for me... its not there on expansys yet either
Sent from my GT-I9100 using Tapatalk 2
I think we should wait official pricing for other countries. However, if in Italy the prices will be so high, I'll buy it online from another European country.
gideonMorrison said:
I am screwed, since I live in the Netherlands. No Playstore here. Hopefully the online shops will sell against Playstore prices, or less Sucks I can't order from European Playstores btw, so much for European 'shop integration'.
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Well, it's worth a trip to Germany.
But I have doubts this will really happen. That would be pretty stupid of Google. Look at the price if the nexus tablet. That's also pretty cheap for what it has to offer.
Sent from my X10i using Donut HD
I completely agree, I live in Chile and the carriers here are just thieves, the galaxy nexus retails here for around 750 USD contract free.
Gladly my brother is going to USA on december and he might get one N4 for me there at a normal price.
Does anyone knows if you can buy a nexus product online? Becouse whenever I try to go to the website says its restricted to my country, I dont know if its possible to shop online outside the US. I wouldnt care not having warranty if I pay 300 box.
tyraelasd said:
I completely agree, I live in Chile and the carriers just are steal money, the galaxy nexus retails here for around 800 USD contract free.
Gladly my brother is going to USA on december and he might get one N4 for me there at a normal price.
Does anyone knows if you can buy a nexus product online? Becouse whenever I try to go to the website says its restricted to my country, I dont know if its possible to shop online outside the US. I wouldnt care not having warranty if I pay 300 box.
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Only selected countries can buy from Google Play Store online.
arzbhatia said:
Wow. This sucks. Nice find! For that price, I'd definitely go for a Note II!
(My cousin is in the states so he'll order it for me and send it here to India through my uncle's shipping company - Win win for me!)
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It's a relief that someone else agrees on getting GNote 2 if I will have to pay the same,thanks ^^ lol.
jader13254 said:
+1 Thats annyoing @OP
I'm from Germany ( and may buy 1 for you & send u )
Sent from my LT18i using xda app-developers app
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Thanks for trying to help but as I mentioned,I won't have warranty this way.And if I discovered any factory defects,it will be impossible to return it back.
i hope it doesn't happen in italy.... i want it to the same price! WTF!
cm0901 said:
I think we should wait official pricing for other countries. However, if in Italy the prices will be so high, I'll buy it online from another European country.
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I think that Google is selling the product below the MSRP because they expect people to post some of those saved euros into producst on the store.
It's 549€ here as well, and also in Sweden as far as i know.
Thank goodness my girlfriend lives in Germany.
It would be awesome if some XDA peeps located in Europe and have access to Playstores could help out their fellow European members
here in Israel i will be thank's full if it will Retail for 600$.
I'm sure it'll come in time. Do you have the N7 yet?
CJHolderUK said:
I'm sure it'll come in time. Do you have the N7 yet?
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Nope,not yet but well LG said that the nexus 4 will be available in the middle east end of november so I assume Egypt is included.Nexus devices do take a long time to be available here.The galaxy nexus for example took freakin 6 months and it was exclusive to vodafone.Asus Egypt said that the nexus 7 should be available in mid october but so far nothing...
O2 apparently have the network exclusive on the N5 32Gb in the UK, but they're selling it at a £210 markup!
Crazy that Google are allowing this!
https://www.o2.co.uk/shop/phones/lg/nexus-5/
Boooooooooooooooo!!!
They're just shooting themselves in the foot really. People will just go to Google, type in Nexus 5, see it's only £300 elsewhere and make their purchase there.
What a p*** take!
Sent from my Nexus 4
Blade0rz said:
They're just shooting themselves in the foot really. People will just go to Google, type in Nexus 5, see it's only £300 elsewhere and make their purchase there.
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We can only hope that anyone buying a SIM free N5 knows what the RRP is from Google (it's in stock on the Play store anyway) and won't be drawn in by this ridiculous pricing that's floating around on O2 and eBay!
Im on their 'Refresh' plan was thinking of upgrading even though i only just got my HTC One in August.
Then i saw this!
£32 on 3G.
£12 for the tariff
£20 for the phone
32x24 = 768 plus one of fee of 49.99
£818 over 2 years
It's ridiculous. I was tempted to get a Nexus 5 from Carphone Warehouse until I found out that they only have 16GB edition. O2 have exclusivity on the 32GB and this allows them to get away with jacking up the price waaay up. Bad O2, very bad.
superleeds27 said:
Im on their 'Refresh' plan was thinking of upgrading even though i only just got my HTC One in August.
Then i saw this!
£32 on 3G.
£12 for the tariff
£20 for the phone
32x24 = 768 plus one of fee of 49.99
£818 over 2 years
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With a nearly new HTC One, provided you haven't damaged it you should be able to sell it for enough to get a N5 SIM free anyway.
I don't see how o2 can market this as an exclusive when Google is selling it too.. plus the price difference.
Rip-off, plus you end up with a phone hobbled to O2
Sim free via Google ftw!
Sent from my Oric-1 micro
superleeds27 said:
Im on their 'Refresh' plan was thinking of upgrading even though i only just got my HTC One in August.
Then i saw this!
£32 on 3G.
£12 for the tariff
£20 for the phone
32x24 = 768 plus one of fee of 49.99
£818 over 2 years
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Click to collapse
you'd be better off with nexus 5 from google play and migrate to giffgaff, some money saved and no contract commitment needed.
MAUUUDDNESSS!!!
via Nexus 4
That's extortion! Would rather buy it from play store for £348 and get a 3 £15pm sim only contract, 500mins, ultd texts and net
Sent from my HTC Sensation using xda app-developers app
Get it on playstore and get Three 12 Month Sim Plan.
For £15 a month you get
2000 minutes
5000 minutes three to three
5000 text
True unlimited internet which is soon to be upgraded to 4G/LTE
Its a bargain at that price!
supercakefish said:
It's ridiculous. I was tempted to get a Nexus 5 from Carphone Warehouse until I found out that they only have 16GB edition. O2 have exclusivity on the 32GB and this allows them to get away with jacking up the price waaay up. Bad O2, very bad.
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I read that O2 have exclusivity for 32GB GB on the UK high street, ie not online.
So quite possible it will be available via amazon.co.uk. I'm gonna wait and see and if so buy via amazon as I think I then will have better customer service should I need to return it if its faulty. I know you can return to google but I feel happier dealing with amazon when a physical item is being posted to me.
are they giving away any tv this year?
Sent from my GT-I9505 using XDA Premium 4 mobile app
Philio25 said:
With a nearly new HTC One, provided you haven't damaged it you should be able to sell it for enough to get a N5 SIM free anyway.
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I know, and still have cash left over i suspect
Blade0rz said:
They're just shooting themselves in the foot really. People will just go to Google, type in Nexus 5, see it's only £300 elsewhere and make their purchase there.
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Don't count on it...
I checked ebay last night and there are BIN listings for > £400 for the 16Gb that have sold Nexus 5's in the UK.
The play store has all models in stock, shipped within a week!!!
I'm tempted to purchase 10 of each from Google and chuck them on ebay!
Philio25 said:
Don't count on it...
I checked ebay last night and there are BIN listings for > £400 for the 16Gb that have sold Nexus 5's in the UK.
The play store has all models in stock, shipped within a week!!!
I'm tempted to purchase 10 of each from Google and chuck them on ebay!
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I ordered two with the intent of doing this, but availability is so much better than the N4 with it being sold in almost every UK phone outlet.
I think the eBay sales are coming from countries where it isn't available just yet and the hassle of sending there is never worth it for me.
This is absurd, please tell me this is a mistake...
http://www.bestbuy.com/site/nexus-5...d=2820006&st=nexus 5&cp=1&lp=1&contract_desc=
Price has been changed, yay
moses2303 said:
This is absurd, please tell me this is a mistake...
http://www.bestbuy.com/site/nexus-5...d=2820006&st=nexus 5&cp=1&lp=1&contract_desc=
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Interesting cause sprint is selling it on pre-order with only $100 markup.
Lol wow...
Sent from my SCH-I605 using Tapatalk 2
It's pretty straight forward.
Best buy makes money by selling contracts not phone. So they have no intention to sell this off contract and put some crazy number. They could as well put 1 million dollar.
Anyway not sure who still buys stuff from useless companies like best buy.
*** worst buy ***
Sent from my HTC One using Tapatalk
Best Buy price matches..
Sent from my Galaxy Nexus using xda premium
fire & ice said:
Best Buy price matches..
Sent from my Galaxy Nexus using xda premium
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Do they price match the play store?
Sent from my SPH-L720 using Tapatalk
I believe the fine print says they only match contract prices, not non-contract...
Best Buy also sets insane prices on their inventory that hasn't been released yet. So it is not certain this is the final price.
Best Buy doesnt price match cell phones...I bought a droid maxx for my wife for 499 at verizon store, i went to best buy first to see if they price match and the manager there said cell phones dont qualify for price match
Best Buy has updated the price to $449 to match Sprint's price. As I suspected, it was just a placeholder.
Sprint doesn't have a cheaper plan if you bring your own device do they?
Seems dumb. If you want sprint, why not sign a 2 year and get the phone for $50....
.jond said:
Sprint doesn't have a cheaper plan if you bring your own device do they?
Seems dumb. If you want sprint, why not sign a 2 year and get the phone for $50....
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I think it's only $50 if you switch from another carrier. It's $150 for upgrades.
Negri has the D820 for $459.50 and $524.50 for 16GB/32GB. International D821 for $70 more. Or, they will on the 8th if they don't give the same runaround as the Note 3 for T-Mobile.
Sent from my Nexus 7 using Tapatalk 4
Since this is a BB thread and my gift card pretty much means I have to buy it there, figured I'd share the fine print of the price match deal:
At the time of purchase, we will match the current pre-tax price for new, identical, immediately available products from a local retail competitor's store and these designated major online retailers: Amazon.com, Apple.com, Bhphotovideo.com, Crutchfield.com, Dell.com, Frys.com, hhgregg.com, HP.com, HomeDepot.com, Lowes.com, Newegg.com, OfficeDepot.com, OfficeMax.com, Rakuten.com Shopping, Sears.com, Staples.com, Target.com, TigerDirect.com and Walmart.com. We will match prices between our stores and BestBuy.com®. We will also match prices post purchase if we lower our price within 15 days of your purchase.
The Guarantee is limited to one price match per identical item, per guest and does not apply to: Contract mobile phones sold by any online retailer, the online prices of retailers not listed, the online prices of third party vendors (Marketplace vendors) on designated major online retailers websites, post purchase price match requests to competitor's prices, Best Buy for Business™, offers that include financing, gift card offers, bundling of items, free items, pricing errors, mail-in offers, coupon offers, competitor's service prices, items that are advertised as limited-quantity, out of stock, open-box, clearance, refurbished/used items, our and our competitor's Deal of the Day, daily deals, special hour sale event items and credit card offers, BestBuy.com Clearance & More and Marketplace items, and items for sale Thanksgiving Day through the Monday after Thanksgiving.
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So basically even if they WERE willing to match Google's $349 and build your contract around that price (which would come out to $50), Google.com doesn't fall into the group of websites they're willing to match in the first place. There ARE however two interesting wrinkles here: For starters, while they won't match ONLINE contract phone prices, print ads are fair game. Secondly, from BB's faq on price matching:
How do I request a price match from a Best Buy retail store?
When making a purchase, or during the return and exchange period after your purchase from a Best Buy retail store, please talk to a Customer Specialist or go to the Customer Service desk for help with your price match request
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The return window is 15 days, so if you see any print ad selling it for less during the two weeks after you buy it, you can just go back in to BestBuy with your receipt and they'll give you back the difference (excluding any black friday specials).