Data not working - HD7 General

I have an HD7 and intermittently I will try and use my phone, I will have perfectly fine signal yet none of my apps email/youtube/facebook/internet explorer/bing search can connect to the web. Signal will be be fine yet they will pull no data.
If I restart the phone it will work again for a few hours and then randomly happen again. Personally I am getting just a little annoyed with having to constantly restart the phone 5-6 times a day. Is anyone else experiencing this problem?
Just so you guys know I am not trying to troll or dog the OS, merely wondering if I have a faulty unit or if this is an OS issue.

bernaserra said:
I have an HD7 and intermittently I will try and use my phone, I will have perfectly fine signal yet none of my apps email/youtube/facebook/internet explorer/bing search can connect to the web. Signal will be be fine yet they will pull no data.
If I restart the phone it will work again for a few hours and then randomly happen again. Personally I am getting just a little annoyed with having to constantly restart the phone 5-6 times a day. Is anyone else experiencing this problem?
Just so you guys know I am not trying to troll or dog the OS, merely wondering if I have a faulty unit or if this is an OS issue.
Click to expand...
Click to collapse
so sorry, but do u have data connection with your current sim/plan????
my last plan did not have data plan on it and the phone did not work until i sudscribed the data...
and u cant set up phone with out 3G data plan...

I faced the same trouble few days ago. I dont have Wifi, cannot download "connection setup", but i flash a Singtel Rom (My HD7 is T-mobile):
RUU_Schubert_hTC_Asia_SEA_WWE_1.57.728.02_Radio_5.52.09.16_22.33a.50.10_Signed
Then it work, data connection is fine.

For anyone who comes from an Android phone with data service, check with T-Mobile to see if the service is combined or separate. T-Mobile did have two separate data services, one for WinMo and another for Android, and they would not work with the other phone system. This is how it was with my service and T-Mobile combined them for me so that my data service now works with either system.

truffle1234 said:
so sorry, but do u have data connection with your current sim/plan????
my last plan did not have data plan on it and the phone did not work until i sudscribed the data...
and u cant set up phone with out 3G data plan...
Click to expand...
Click to collapse
Yeah I have data on my plan. Data will work fine for hours but then I will put it down while doing something use it again and no data. If I reset it then it works again for a short while until it happens again.

bernaserra said:
Yeah I have data on my plan. Data will work fine for hours but then I will put it down while doing something use it again and no data. If I reset it then it works again for a short while until it happens again.
Click to expand...
Click to collapse
3g data connection is spotty form time to time and place to place... my provider told me that it always depends on how many ppl are using that substation or whatever they call it....

jasonsharp said:
I faced the same trouble few days ago. I dont have Wifi, cannot download "connection setup", but i flash a Singtel Rom (My HD7 is T-mobile):
RUU_Schubert_hTC_Asia_SEA_WWE_1.57.728.02_Radio_5.52.09.16_22.33a.50.10_Signed
Then it work, data connection is fine.
Click to expand...
Click to collapse
Hi Jason,
Was it difficult to flash your T-Mobile (USA?) HTC HD7 with the above ROM? Did you gain anything else over the original T-Mobile Rom? I presume it will get rid of the T-Mobile splash screen! Cheers.

Running into the same problem as the OP with my Mrs. HD7. Took hers for the last little while and I can do a reset and access about 3 pages worth of info or updates and then it drops. Tried manual apn configuration, automatic and htc connection setup and no luck. This is at all times of the day in all locations so it is not network based or sim card based as I went to the t mobile store and stuck in the sim and was able to access the network with zero problems on all demo phones. Customer care finally agreed to a warranty replacement after some help from a store rep. They would not allow an in store exchange unfortunately.

What network are you with? I get data issues on giffgaff quite a lot. But a reset does nothing about it - it seems to be related to which cell tower I'm bouncing off and whether it feels like giving me data connection (even though signal strength is maxed out!).

I have this same problem, personally ive had it with my HD2. A quick fix for this is turning on and off airplane mode instead off turing off and on your device.

Related

3G connection keeps "stopping".

Hi, the search button has failed me. (Two posts in 2 years isnt too bad is it?)
My issues is.... accessing the internet over 3g works fine (and HPSDA) Internet, push mail everything... however, If I drop out of coverage at any time my internet connection vanishes as to be expected. However once connection is re-established still the Internet fails to work. It shows connected to 3G or HPSDA but all websites time out and Activesync reports waiting for network.
The fix is to go Start>Settings>Connections>Connections>Manage my existing connections.
Then I simply "Next" thru all the settings until I get to the end. Press Finish. The data connection drops and the re-establishes and Im working again!?!! Very Annoying!
Im running. Duttys 6.1 Rom (April) and a few bits a pieces (It happens with nothing installed also and with another ROM I tried in desperation!) T-Mobile UK
Does this sound like a Radio issue to you guys? Should I try another Radio or Ditch Dutys Rom? (Which I love)
Any help gratefully accepted.
If Downgraded to WM6 (T-Mobile stock ROM) and Im still having this issue. Very frustrated.
I've found a few posts from the US who seem to have the same sort of issue. 3g does not recover after dropping out of service.
http://forums.wireless.att.com/cng/...thread.id=88007&view=by_date_ascending&page=1
Not sure what to do now...
I've had the same sort of thing, I just disconnect (Long press on the red End call key or click on the 3G icon in the top bar and hit disconnect), and let it reconnect.
I have exactly the same issue with mine as well and its only started recently. I too have found the only way to fix it is to go through and 're setup' the connection. Disconnecting and reconnecting, rebooting all seem to do nothing...
marcopolo007uk said:
If Downgraded to WM6 (T-Mobile stock ROM) and Im still having this issue. Very frustrated.
I've found a few posts from the US who seem to have the same sort of issue. 3g does not recover after dropping out of service.
http://forums.wireless.att.com/cng/...thread.id=88007&view=by_date_ascending&page=1
Not sure what to do now...
Click to expand...
Click to collapse
Are you abled to make a voice call over 3G...?!
Noxious Inc. said:
Are you abled to make a voice call over 3G...?!
Click to expand...
Click to collapse
I think so... however, Im such a light "voice" user I never really notice... I'll double check the next time it goes. IE When I get a cuppa tea at the office..
marcopolo007uk said:
I think so... however, Im such a light "voice" user I never really notice... I'll double check the next time it goes. IE When I get a cuppa tea at the office..
Click to expand...
Click to collapse
Which symbol is most of the time in the top of your screen G/E/3G/H...?! Check this one out also --> my 3G issue
I usually have a H (1 or 2 bars), when walking around my office this can drop to a 3G connection at times.
If I head to the basement, I drop to the Areial symbol or completely disconnect.... When the H or 3G connection starts again my Data connection fails as described above.
(However, I am able to make normal outgoing voice calls, not tried incoming yet)
Ok, I think I have a work around that seems to be working for me.
I set my BAND to GSM only as a test.... and it worked for the whole day, when I dropped into a NO SERVICE area the data connection dropped. When it recovered my data connection was back and working.
Obviously GSM is too slow, so I've now set my BAND settings to;
Network Type - WCDMA
UMTS Band - UMTS(2100+800)
And also diasabled HSDPA.
Currently everything seems ok... Now my connection does not drop from HSDPA>3G>G and back up again it seems to work fine?? Seems the issue may be with switching between the GSM standards??
I realise I wont get coverage in GSM only area's, but consistant data (Push Email) is just as important to me.
I've the same problem, but changing settings to gsm only is no solution. In this case I have to restart my Kaiser to get a new working connection.
I also have many Problems since updating to wm 6.1. Can I downgrade to the original german 6.0 or is there a really stable german 6.1 out there?
I've been getting the same problem as well for the past month or so.
Have been 'fixing' the problem by either putting the phone into airplane mode and back again, or rebooting the phone.
It's getting quite annoying though
Stopping the phone dropping to GSM seems to work for me. Leaving me with HDSPA and 3G.
I'm lucky to be in a good 3G coverage area I guess.
Im not sure who we should log this issue with? Carrier or HTC?
Are we all on T-Mobile having this issue?
i'm on o2 germany and a one day test with t-mobile didn#t show this error
with o2 i have this problem about three times a day
any new ideas since july ?
Sometimes i want to throw my phone away.
I'm still having the problem as well. Has anybody figured out a solution?

[Q] SLOW Orange UK mobile internet

Hi guys, got the i-9000 from Carphone Warehouse here in the UK about a month ago. Tried to flash JM8 on it without disabling OCLF so needless to say that bricked it (3BC was not enabled).
Sent it in for repairs, got it back a week ago and it's been one problem after another..First I experienced the "ghost downloads" from the Market and I got around those by constantly cleaning cache and data for Download Manager.
Then I noticed that I could not use the mobile internet almost 90% of the time. I mean I tried standing still, from a moving car, from tens of different areas and I basically can't access anything on the 3G network except for an occasional "burst" that makes it work for a few seconds. It just flips back and forth between 3G and H, looks like it's sending and receiving data for a couple of seconds then it just hangs and after a few seconds I get a "cannot display/connect" error in the browser or whatever other program I'm using that needs internet access.
So I thought Samsung must've borked the flashing. I went ahead and fixed my 3BC issue, reset it to factory default, formatted cache and flashed it with PDA JM8, MODEM JM4, CSC OXAJM1 hoping that would fix it. Well, it did fix the Market issues, downloads are now working properly and consistently. However, mobile internet is still borked..the only reliable way to use it is if it switches to G (GPRS)..I mean it's slow as hell but at least it's working..
Is there any setting I can tweak/change in order to make it work a little better or is the Orange 3G network totally crap out here?
P.S. I live around Bradford, UK. I'm on a dolphin 30 plan with included 500MB internet access.
G
Basically same phone from same company on the same network. Upgraded to Froyo using Kie hack early October and phone running fine without a lag fix and reception /3g working good (in London). If you haven't already done it, get my orange app from market and when you open it you will see option to use T Mobile network. With Orange and TMobile joining you can jump between networks whichever is stronger where you are. You will also need to ensure your network is set to auto and roaming is on.
See if that helps.
You may also want to read the link below and get Extremelabs speedtest from the market.
http://forum.xda-developers.com/showthread.php?t=823302

[Q] Wifi Sharing on Tmobile Woes

I run CM7 nightlies on my Tmobile N1. Recently I killed my cable Internet/TV connection at home and have been using the built in WiFi tether for my home devices.
While it typically works great (for free), the data on my N1 will lock up. I have full 3G/HSDPA at my house. Using #*#*4636*#*# it states I am connected but fails to ping or load up any data on the phone or through its shared connection.
The only way to fix the problem is to toggle airplane mode and re-enable the WiFi Tether or sometimes a reset is required.
I've changed to several Gingerbread roms, flashed various radios, and even exchanged SIM cards.
Is this behavior normal or not? For regular web surfing I can live with it, but the main problem is that I cannot download anything without it getting interrupted (like updated nightlies or 50mb+ files).
Bumpity
No one has any problems with their WiFi sharing?
i used my phones internet as my regular home internet for a month. i used up about 25 gigs. i streamed videos, downloaded videos and podcasts with no interruptions. don't know what your problem could be. i was using cyan 6.1.1
I occasionally have experienced that issue, but it seems as if you have it much more frequently than I ever did. I would mainly get it when I tethered from areas with bad reception.
You state that you have full 3G/HSPA at your house. I am wondering how many bars of reception you happen to have. Also, try setting your phone to WCDMA Only in that 4636 menu. That seemed to decrease the frequency at which it happened for me.
I also found that once in a while, I could get tethered data working again by simply using the phone's native web browser to access any data. Good luck with the issue.
player911 said:
While it typically works great (for free), the data on my N1 will lock up. I have full 3G/HSDPA at my house. Using #*#*4636*#*# it states I am connected but fails to ping or load up any data on the phone or through its shared connection.
The only way to fix the problem is to toggle airplane mode and re-enable the WiFi Tether or sometimes a reset is required.
Click to expand...
Click to collapse
I typically have full bars of signal usually reading around -100dbm. When the internet drops, it drops completely; maps, browser, apps, etc all fail and I can't "jump start" it other then toggling airplane mode or resetting the phone. Typically a reset is best.
Perhaps I'll flash back to CM 6.1 and test it over the weekend. I'll do a backup of my current setup if things aren't fixed.
The purpose of this thread was simply to see if others have experienced the same issues and if it was worth "trying" to fix.
It might be a case of overheating device - it'll be good to test different ROMs and kernels.
I don't think the device is over heating at all rather then just a carrier issue. I flashed to CM 6.1.1 over the weekend and immediately found I was still having data issues (where it would work for like 5 minutes then drop out).
I did find that EDGE was a solid connection and stayed connected while I downloaded CM7 and GAPPS. I put a call into Tmobile and yacked at them for several hours. They escalated it up several times in their engineering department and so we'll see. I spoke to HTC a few times in there and they didn't think it was a handset problem either.
I guess we can close this thread as it doesn't seem to be a wide spread problem. I am running a stable version of CM7 now and we'll see.
@above: I have tested different radios, roms, and kernels. This thread started out as a issue with WiFi Tethering but ended up being the phone simply dropping its data connection. I originally was curious if this wifi sharing behavior was normal or not.
player911 said:
I put a call into Tmobile and yacked at them for several hours. They escalated it up several times in their engineering department and so we'll see.
Click to expand...
Click to collapse
+1 for this part..
Sent from my Nexus One

Weird Data Problem Please Help

Ok first of all up until today my phone has been running JPY with no problems.
Now today i can use the stock browser to browse the internet but its very slow, If i use opera mobile like i have for the past few months i cant connect to any pages as it times out saying "connect to server".
Sometimes the market works sometimes it dont and its just took nearly 10 mins to download a 2mb app.
Now i have reflashed JPY using odin and still have the same problem, i have also tried a sim card from my other phone and it does the same with that so can only be the phone, I have hard reset the phone and still nothing.
Any ideas?
Also cant even download email unless i use wifi then everything is fine, Checked apn settings and they are all ok
Is it possible that the problem is caused by your service provider?
bilalhp said:
Is it possible that the problem is caused by your service provider?
Click to expand...
Click to collapse
99.9% sure its nothing to do with that as my other phone on the same network works fine, as does my sim in my other phone, im certain its something to do with the phone.
I'm having this issue too.
Data only actually "works" about 1/3rd of the time, it connects as "H" (HSDPA) and occasionally drops to "3G", but doesn't consistently work.
I've tried disabling HSDPA and I get the same issues.
I've seen reports of other people with similar data issues on Gingerbread...
I don't want to go back to Froyo, but will if I can't get data working more consistently...

Mobile Data connectivity Issues & Spen Button loose?

I know people have had Wi-Fi connectivity issues...but has anybody else had Mobile Data connectivity issues? It's a new phone and a new sim card but I'm still having issues? I had to reset my device in order for me to browse the internet or for me to send texts...TWICE within an hour. Any suggestions for this?
Also, is anybody's SPen button loose? I don't know how secure it's suppose to be, but if I run my finger back and forth as if I'm rubbing it, the button rocks back and forth as if it's loose. Not sure if it's supposed to be as secure as the home button on the phone or what
Leelouster said:
I know people have had Wi-Fi connectivity issues...but has anybody else had Mobile Data connectivity issues? It's a new phone and a new sim card but I'm still having issues? I had to reset my device in order for me to browse the internet or for me to send texts...TWICE within an hour. Any suggestions for this?
Also, is anybody's SPen button loose? I don't know how secure it's suppose to be, but if I run my finger back and forth as if I'm rubbing it, the button rocks back and forth as if it's loose. Not sure if it's supposed to be as secure as the home button on the phone or what
Click to expand...
Click to collapse
Wi-Fi and Network issues are being experienced by just about everyone. Because it's so widespread, this leads me to believe it is a software issue and we just need new radios.
Your SPen is like mine. Fairly certain it was made this way and is not supposed to be like the Home button.
Cheers
hum funny i havent had any wifi or 4g problems. I remember they said the s7 edge had wifi problems where it would randomly disconnect and not reconnect.
Which i didnt have that problem on the s7 edge either. (got the phone 2weeks after launch).
But with the note 7 no problems here. And my spend is pretty stiff no loose feeling on the button, feels almost like the home button
I've had really bad issues too. Like having to restart my phone to get data to work. receiving text messages late. Phone calls going straight to voicemail.
mysterysauce said:
I've had really bad issues too. Like having to restart my phone to get data to work. receiving text messages late. Phone calls going straight to voicemail.
Click to expand...
Click to collapse
Same here. I simply notice that after an hour I dont seem to receive any kind of notification, suspicious. So I check my phone and keep getting pop up of "no connectivity please check your network". Both Data and Wifi will not connect. Even toggling airplane mode won't establish a connection. Only option is to reboot. This has been happening to me at least twice a day.
mysterysauce said:
I've had really bad issues too. Like having to restart my phone to get data to work. receiving text messages late. Phone calls going straight to voicemail.
Click to expand...
Click to collapse
I have been having those problems too except it's with my data and regular service. If my phone loses service somewhere the only way to get it back is to restart the phone it's ridiculous and the signal is way worse then my wife's S7 Edge
Sent from my SM-N930T using XDA-Developers mobile app
id say report it to samsung via online chat and they will make a case about it and hopefully they will make a patch.
but as said i dont get that problem. Background data and everything works. my package tracking, ebay, facebook and all that work. No miss called or messages.
Definitely have an issue when I roam on AT&T then come back to a T-Mobile area. Have to put it on airplane mode and then back for it to acquire the network again.
I haven't had any WiFi issues, but I rarely use WiFi. I have noticed that my Note 7 like to switch to AT&T Edge (which is basically unusable for data), even when there is T Mobile LTE available. I constantly have to manually search for a select T Mobile for it to switch back. I don't want to disable roaming, because it's necessary where I live, but I can't seem to keep the phone from switching over to AT&T or get it to switch back to T Mobile when service is available. I just switched from a Nexus 6P which very rarely had this problem in the same area.
I too have experience Data loss where I have to toggle airplane mode or reboot. But this only happens at my residence which has a poor to fair T-Mobile signal.
bamfsig45 said:
I too have experience Data loss where I have to toggle airplane mode or reboot. But this only happens at my residence which has a poor to fair T-Mobile signal.
Click to expand...
Click to collapse
Same here, only once, but I noticed the one time it happened I had been using Bluetooth, more specifically Samsung Gear connected to my Gear S.
Sent from my SM-N930T using Tapatalk
---------- Post added at 10:18 PM ---------- Previous post was at 10:17 PM ----------
I had disconnected my watch and mobile data just.. quit
Sent from my SM-N930T using Tapatalk
This is exactly what I've been experiencing
Sent from my SM-N930T using Tapatalk
Well this is my first cycle but no issues yet. Spen button does the same thing. I think thats normal.
Sent from my SM-N930T using XDA-Developers mobile app
I had no issues, maybe don't use phone often enough to notice, but I have been in and out of network and it works fine without any reset. but here is the funny part: when i went to activate my N7 (from home computer), I had to call rep, of course from my old phone. So while he is trying to switch me, he sms me some code to input (still on old phone), didn't get it, sends again, nothing still, then my old phone connection goes dead. So i grab my new phone, sure enough, I'm switched, new phone now works. That was around 9pm. 3AM my phone beeps, I got 2 SMS messages with codes from 6 hrs ago. Since they were originally send to my old phone, which worked fine like forever, I would speculate the issue was on TMO side, not my phone. So I wonder if some of the issues some of you experienced are coming from T-mo? I don't know, like somebody forgot to program new phone into system and things hang up,
I switched the mobile network selection to manual instead of automatic and turned off data roaming and haven't had this problem since.
I have had no issues like this? Why are some many users having issues with this phone. The Note 7 is built pretty dam well. All my friends i know have this phone and no issues with them as well. Before jumping the gun on issues please do research.
Heinous said:
I switched the mobile network selection to manual instead of automatic and turned off data roaming and haven't had this problem since.
Click to expand...
Click to collapse
I'll try this and keep an eye out. Next step for troubleshooting will be to get the SIM activated that came with the N7 instead of using the one from the S7. I've read that using a SIM from a previous phone has information stored on it and could be the cause for some problems. That just doesn't make much sense to me since they both have the exact same T-Mobile bands but I guess you never know. Thanks for the tip!
I have noticed on my N7 if I lose service (building elevator, etc) and then come out into open air, one out of 5 times it never reconnects. I try to cycle through Airplane Mode and out, but that does nothing. The only way to get data back is by restarting the phone. Super annoying, especially when I have a password on the phone and a sim lock so by the time phone is back up and running to use, it takes some time. Very frustrated with this!
bamfsig45 said:
I too have experience Data loss where I have to toggle airplane mode or reboot. But this only happens at my residence which has a poor to fair T-Mobile signal.
Click to expand...
Click to collapse
I just experienced this. Ironically I had full LTE Data bars but 0 connectivity running T-Mobile stock Firmware and NOT rooted.
At least 3 times in the morning my data has been off, showing full bars but no LTE, a reboot was the only thing that got it up and running again.
As for the S-pen I'd say it's semi loose when fondled..

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