Related
So much for any support from iNavCorp! Here is the time line of events which began with the opening of a Service Request with iNavCorp on Thursday, August 28th.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Description of Problem - I have Windows Mobile 6.1 on my AT&T Tilt Pocket PC. iGuidance recognizes my internal GPS, obtains signal lock on satellites without a problem, but does not automatically refresh the map. I know for a fact that this is not an issue between iGuidance and the devices\'s \'built in\' GPS receiver because the GPS Info screen displays in \'real time\' (speed/coordinates etc. all match up with movement and speed of vehicle). It appears to only be an issue with the map display, which will no longer display movement in \'real-time\'. It will capture a given map location and speed, and hold them until the screen is manually refreshed. I am familiar with the \'panning mode\' for the map, and am certain that it is not the issue as I am not viewing the map in panning mode. I see no updates available, other than your recent v4.02 update, which I have applied. The problem still remains. Your assistance would be greatly appreciated, as I am sure there are many others with this identical issue. I have paid good money for navigation software that is at this time, completely useless. I look forward to your prompt response. Sincerely, Jeff Spencer~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~...followed by their reply, received late afternoon on Friday, August 29th
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Hi Jeff:
iGuidance worked fine w/ the built-in gps in HTC until recently after HTC released their new ROM w/ wm6.1. W/ this new ROM on your Tilt, iGuidance will now only work w/ either an external GPS, or w/ the built-in gps but by using the universal serial port driver provided through a 3rd party program such as GPSGate from www.franson.com instead. If you choose to go w/ the 2nd option, please note that the basic version would be sufficient.
Thank you and we apologize for the inconvenience.
Support Team
www.inavcorp.com~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~....and finally my reply to them
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~The very reason that I picked up the Tilt was so that I would not be required to carry around additional components.
Thanks for what you ridiculously refer to as support.
To tell you the honest truth, I am now highly dissatisfied with iNavCorp and your product. I would expect at the very least (at least from a reputable company that stands behind it's product) a forthcoming patch, or work with the phone vendor to provide a patch, that would provide a no-cost universal serial port driver to correct the issue with your application. I now see how well you stand behind iGuidance and will invariably sell it off. Furthermore, as a Systems Administrator with [national company name omitted]., I will have no trouble whatsoever going out of my way to disparage your product and use this instance as an example as to just how poor the support is with your company and how inflexible your product is.
Furthermore, as a member of such forums as; GPS Passions, AT&T, and XDA Developers, I fully intend to post both my request for support and your reply, as stated below to each and every one of these forums and strongly urge others to do the same.
Honestly, did you see NVIDIA say "sorry" to Windows customers who had upgraded to Microsoft Vista? I don't think so. Stand behind and support your product, or face the backlash of the consumer.
Sincerely,
Jeff Spencer
Verona~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~I have made good on my words to iNavCorp. I now urge anyone else as irritated (perhaps mentally disturbed) as I am, to make their voices heard by opening service requests on their own. Sure we can install GPSGate on our devices, or purchase an external GPS receiver, but what kind of response is it from a company to direct customers of their product to do so!! As stated in my reply to them, would NVIDIA have told it's customers "too bad", but you can purchase something else because you chose to upgrade to Windows Vista and now our graphics card won't work as advertised? HELL NO!!!
...okay, time for me to grab a beer and cool off.
Regards,
Spence
Here is an update - iNavCorp's reply to me
Hi Jeff:
Please note that the incompatibility is not between iGuidance and windows mobile OS, but only between iGuidance and the HTC driver. Further, HTC's new ROM was released much later after iGuidance v4 was released, and being a small company, HTC will not be able to work us on our request. Our programmers have been looking at this issue and if a solution may be determined, we will make sure it's included in iGuidance 2009. If not, we will continue to include the incompatiblity w/ HTC on our website as we do now to minimize their inconvenience.
Thank you.
Support Team
www.inavcorp.com
My reply
iNavCorp,
Please excuse my error, it is indeed HTC and not AT&T's hardware, however HTC is far from the small company that you described as "being a small company, HTC will not be able to work us on our request".
HTC makes over 80% of mobile phones running the Windows OS. Please read up on HTC and educate your staff on this 'small company'.
http://www.htcamerica.net/about/default.html
I shall contact HTC and pursue this with them, and ask them why they are too small to work with correcting an issue with your product.
As for my chances of purchasing iGuidance 2009 if you can't support your current product? ...I'd say the chance of that is about as good as my chance at winning a write-in campaign for the 2008 presidential elections.
Thank you for providing me with another opportunity to post and ridicule your poor customer support.
Jeff Spencer
a second reply that I had received while typing my reply
Hi Jeff:
Please note that the incompatibility is not between iGuidance and windows mobile OS, but only between iGuidance and the HTC driver. Further, HTC's new ROM was released much later after iGuidance v4 was released, and being a small company, HTC will not be able to work us on our request. Our programmers have been looking at this issue and if a solution may be determined, we will make sure it's included in iGuidance 2009. If not, we will continue to include the incompatiblity w/ HTC on our website as we do now to minimize their inconvenience.
Thank you.
Support Team
www.inavcorp.com
My follow-up reply
I apologize for the terse nature of my prior message. I have just realized that I have mis-understood your comment about being a small company.
I believe the reply you had sent me (below) was worded in such a way that left the impression that you were referring to HTC as a small company.
I have later received a message indicating that you are working on identifying the incompatibility and provide a fix. I appreciate that, I really do, however please don't preach to me about not being able to be 100% compatible. iGuidance 4 was compatible with my AT&T Tilt, and now it is not. As a customer, I do not care, who made what driver change at what point in time. The fact of the matter, as your product, you are obligated to support it. Simply removing every device that changes from your list of compatible products will do little other than shrink your install base and alienate your paying customers.
I thank you for your attention to this issue, and look forward to an agreeable solution.
Jeff Spencer
Verona
I'm done for now. I am planning to contact HTC, to make them aware of the issue and ask if they can put one of their support team members in touch with iGuidance, but I've a 5 year old to put down for the night, followed shortly after by myself.
Cheers,
Spence
Joe has already corrected this.
Search iGuidance in these forums and you will find it.
cyjeff said:
Joe has already corrected this.
Search iGuidance in these forums and you will find it.
Click to expand...
Click to collapse
Thanks cyjeff, I had done that, but hadn't seen anything recent. I must have been too specific in my search. I've checked iNavCorp's site and the now have the issue listed as an incompatibility that they are working on.
**** Note: iGuidance is incompatible w/ the new ROM released by HTC which enabled the internal gps chip. iGuidance will continue to work with an external gps receiver while using PPC6800/Mogul, but in order for iGuidance to work w/ the internal gps, user will need to download/purchase Franson's GPSGate (express or standard version) via http://franson.com/gpsgate/
Click to expand...
Click to collapse
Regards,
Spence
Thanks again cyjeff!
It took a bit to find it, but after searching on "iGuidance" and "Joe", I've got Joe's work-around.
Here it is for anyone else stumbling upon this thread.
http://forum.xda-developers.com/showpost.php?p=2114969&postcount=40
Thanks,
Spence
SpenceJT said:
Thanks again cyjeff!
It took a bit to find it, but after searching on "iGuidance" and "Joe", I've got Joe's work-around.
Here it is for anyone else stumbling upon this thread.
http://forum.xda-developers.com/showpost.php?p=2114969&postcount=40
Thanks,
Spence
Click to expand...
Click to collapse
You are welcome.
It works like a champ... I have used it myself.
Funny iNavCorp appears to have been out-done by an enterprising developer posting in forums!
I've installed the cab and am off to do some testing. I have no doubt it will work. I am thankful that we've got a forum such as this, where people can assist each other. I'll have to donate or send a 'cookie' to this "Joe" guy!
Regards,
Spence
SpenceJT said:
Funny iNavCorp appears to have been out-done by an enterprising developer posting in forums!
I've installed the cab and am off to do some testing. I have no doubt it will work. I am thankful that we've got a forum such as this, where people can assist each other. I'll have to donate or send a 'cookie' to this "Joe" guy!
Regards,
Spence
Click to expand...
Click to collapse
Well, you can put them in the same boat as the guys from ATT, HTC, Microsoft and a multitude of other software providers that get "help" from the volunteers here.
Good luck getting any kind of real support from iNav. After spending a couple hundred on what they call "updates" which are minor bug fixes, I will never spend a dime on this company. When I purchased version 3, WM6 came out which was incompatible with this version. Instead of releasing a fix, iNav released version 4 which is no different than version 3 (slightly newer map), and charged $80. When I initially had problems with version 4 getting to work, I always got generic email telling me that it was either my phone or the OS i was running.
I am not even sure how many programmers they have. It might be a one person venture under the disguise of "Corp". If they are such a small company, they should not call themselves a Corporation.
actually, v4 is a big step forward w/ TTS. But with a big step backward by taking out the option to cut map.
BTW, where do you get 4.02 update and what's being update/fix in this release?
Did you guys also notice the single post in that thread about the DNS server change that also corrects the problem. There is another thread out there about this as well. If you change your DNS servers to Open DNS, vs using the default that ATT is providing, for whatever reason it fixes the issues w/ iGuidance. I'm still running 3.0.1 but planning on upgrading to 2009 when it's available.
Anyway, just thought I'd mention that, it's the route I went rather than the other options...using Open DNS isn't such a bad idea anyway.
Chris
Thanks This worked great for me. I will have to rethink my next iguidance purchase. I think they are going to force the ole' extra SD Card like garmin does.
AT&T plus iGuidance = Headache
verendus said:
Good luck getting any kind of real support from iNav. After spending a couple hundred on what they call "updates" which are minor bug fixes, I will never spend a dime on this company. When I purchased version 3, WM6 came out which was incompatible with this version. Instead of releasing a fix, iNav released version 4 which is no different than version 3 (slightly newer map), and charged $80. When I initially had problems with version 4 getting to work, I always got generic email telling me that it was either my phone or the OS i was running.
I am not even sure how many programmers they have. It might be a one person venture under the disguise of "Corp". If they are such a small company, they should not call themselves a Corporation.
Click to expand...
Click to collapse
I agree so much with everything you said. I spent $69.00 on my program about 3 years ago and I'll never give them another dime. Thank God for Joe and if I had it to do over again, I'd buy CO-PILOT LIVE. What a nice looking program that is.
Sorry for posting this here, but I couldn't really find a suitable place since most of the Android action is right here.
These past weeks I've noticed an increase of irrelevant threads and clutter being made in regards to Android development in the HTC Dream forum and every other Android development forum on xda. A lot of Android devices out on the market now are not made by HTC. This of course is causing a problem since this forum is for HTC devices only.
Maybe it would be a good idea if a new forum was created that accounts for all native Android devices (Motorola Droid/Milestone, Motorola Cliq/Dext, Samsung Galaxy, etc...). That way, a lot of the clutter would surely be resolved and a considerate load would be taken off of this server (Gotta hate the horrible load on xda these days...).
I'm sure there are quiet a few people on here that have an HTC device and are fully satisfied with it (Me included!). That doesn't mean that everyone else has to feel the same way. People that choose to go with Samsung, Motorola, etc. for their next Android device should not be left out. That's why I believe there should definitely be a forum that serves everyone.
To put up a new forum specifically for this matter takes no time at all, but it does take participation. So if you feel like this is something you would like to see, please feel free to leave a comment.
What are you're opinions on this matter? Agree? Disagree?
Discuss.
EDIT: If there's enough people interested in this project, would there be anyone willing to help getting things started in terms of hosting space or something similar?
my thoughts are that the few changes that have been recently made should help if they are utilized. now we have a forum for general android development for devs, and the rom releases are in the device specific forums. Here was my idea, but i think they made the right choice. http://forum.xda-developers.com/showpost.php?p=4795376&postcount=1
jaaronmoody said:
my thoughts are that the few changes that have been recently made should help if they are utilized. now we have a forum for general android development for devs, and the rom releases are in the device specific forums. Here was my idea, but i think they made the right choice. http://forum.xda-developers.com/showpost.php?p=4795376&postcount=1
Click to expand...
Click to collapse
It's a start. But I don't think xda is going to put up more sub forums for each new device out there. Thus, development and ROM threads for Motorola and other devices will be left out. Unless I understood your post incorrectly
no, you're right, i just dont think xda WANTS to keep up with every brand that uses android. they apparently keep their focus on HTC devices. there are gonna be a FLOOD of manufacturers utilizing droid in the future, and unless xda wants to change their focus, they will stick with one brand
jaaronmoody said:
no, you're right, i just dont think xda WANTS to keep up with every brand that uses android. they apparently keep their focus on HTC devices. there are gonna be a FLOOD of manufacturers utilizing droid in the future, and unless xda wants to change their focus, they will stick with one brand
Click to expand...
Click to collapse
Yea that's exactly my point.
There WILL be a flood of Android devices from all kinds of manufacturers and it would be nice if there was a place for all of them come together. That way, everyone can keep track of specific development without having to switch between dozens of forums.
My $0.02.
good luck, my friend. Most likely it will take someone to else to start a new site to accomplish. funny, i was fooling around a couple days ago and did this. http://www.new.facebook.com/group.php?gid=176593179336&v=wall
not saying this is the solution, but you are not alone in your concerns.
I see that a few agree with me, care to share your point of view? Maybe it will spark this thing.
I am trying to get Touchdown pro to sync with my work exchange server but I keep getting caught in a endless loop of sync. When I view the logs I keep seeing "Exception: cannot get IMEI number". Has anyone else had this problem with Touchdown Pro on their g tablet? Thanks in advance for any help you can provide me on this one.
This exact same thing is happening to me, wow. Just Googled it and you showed up.
Looking for a fix... the app looks like it'd be so sick for the G-Tab...
So since this is a WIFI only tablet with no radio it seems to me the device simply cannot have an IMEI.
So maybe we could spoof it somehow? I'm looking for an app.
It seems really weird to me that Touchdown needs an IMEI to sync. Especially when the native Exchange support for Android works fine on this tablet. Ugh.
Yeah I am lost on this one. Touchdown Pro says it will work on ALL android tablets so I have to think there is a work around here.
Well especially since they went out of their way to make a "tablet mode"... grrr. So frustrated, I really want it to work.
Either app-side or spoofing IMEI.
I emailed support, but I suspect it wont get fixed till the next release. I would be interested in a work around. I do have the stock email working fine but touchdown wont work.
I need my subfolders....
Plus it looks great in tablet mode.
Do we even know for sure if the g tablet has an IMEI number? If so, where do we find out what it is?
Afaik a device has no use for an IMEI without a cellular radio.
Then the question becomes, is there a way to turn off or disable the part of Touchdown Pro that looks for the IMEI? A few people have said that they have been able to get Touchdown Pro working but yet no one is saying how they have been able to do so.
And clearly this is a hurdle they would have had to get past... grr. Stupid devs for implementing this "feature."
I have been chatting with tech support, they want a log file after the connect fails but I am unsure where to find that in Touchdown. Any ideas where to look?
RichTJ99 said:
I have been chatting with tech support, they want a log file after the connect fails but I am unsure where to find that in Touchdown. Any ideas where to look?
Click to expand...
Click to collapse
Menu -> Advanced -> Diagnostics and hit "log next action" checkbox at the bottom (or similar)
From support:
Hi Richard,
I was able to look into this today for you and found that the Wifi only devices do not connect for the very reason you suggested, there is no IMEI number. Our developer will be in sometime in the next week or so. We will be conferring with him about this but in the meantime, you are correct. There is no way for us to connect on a Wifi only tablet at this time. Would you mind checking in with us now and then to check the progress?
Regards,
Kerri
I love it.... their developer "will be in within the next week or so". So I am guessing it will be at least a month until we have a fix for this from Touchdown Pro. I guess we are back to option #2 figure out a way to spoof or bypass the line of code that looks for the IMEI number. By chance would anyone have any suggestions on how to do this?
As a side note, I guess it is safe to assume that all of the folks claiming to have Touchdown Pro working on their G Tablet are just full of shi.....
scarter68 said:
I love it.... their developer "will be in within the next week or so". So I am guessing it will be at least a month until we have a fix for this from Touchdown Pro. I guess we are back to option #2 figure out a way to spoof or bypass the line of code that looks for the IMEI number. By chance would anyone have any suggestions on how to do this?
As a side note, I guess it is safe to assume that all of the folks claiming to have Touchdown Pro working on their G Tablet are just full of shi.....
Click to expand...
Click to collapse
Or have run something that pushed a 'fake IMEI' to one of their sqlite DBs... so would be nice if we could figure out which and format of a valid IMEI...
EDIT: turns out the IMSI is in DB... the IMEI is read via RIL from Hardware... thus not something that can be changed in a typical way...
They asked me to email them in the beginning of the week for an update. I think they are concerned about it not working. Wifi only tablets are not going away & its in their best interest to make it work.
Well, it looks like we should start looking at another solution. I guess if we dont have a 3G tablet, it wont work.
Hi Richard,
I talked to the developer and this issue is not on our roadmap in the near future. They may be looking into it sometime in the next quarter, but at this point, it is not something they are actively working on. I’m very sorry.
RichTJ99 said:
Well, it looks like we should start looking at another solution. I guess if we dont have a 3G tablet, it wont work.
Hi Richard,
I talked to the developer and this issue is not on our roadmap in the near future. They may be looking into it sometime in the next quarter, but at this point, it is not something they are actively working on. I’m very sorry.
Click to expand...
Click to collapse
We were planning on purchasing 100+ licenses for our sales group's wifi-only tablets. I'll be sure to let them know they lost a large order...
I just emailed the following to NitroDesk support:
**********
Dear Support,
It is my understanding that your product does not support WiFi-only Android tablets. I am a member of XDA Developers, a large community of mobile device developers. I read a recent posting on the XDA forum where a member of your support team stated that adding support for WiFi-only tablets is “not on the roadmap” and will not be supported in the near future.
This is a huge mistake on your part.
As the Vice President and Information Technology Manager of a large community Bank, I am responsible for the procurement and implementation of all technology. We recently deployed over 100 WiFi-only Android tablets to our Board of Directors, sales force, and lending group. I have always been a fan of TouchDown, but your apparent disregard of an obvious flaw in your software has left me with no choice but to abandon your product. I was planning on purchasing 100+ licenses of TouchDown for our tablets, but since your product is completely broken I will instead purchase 100+ copies of DataViz’s RoadSync application. RoadSync not only works on WiFi-only tablets, but is also half the price of TouchDown.
I wish your company the best of luck as you lose yet another large customer of your product due to your misguided management and development teams.
**********
I got a fast response back from NitroDesk support. Richard, maybe you can contact Goutham and let him know who gave you the inaccurate information???
**********
That is not true anymore, things have changed perhaps since that posting, our latest beta is now designed to work even without an IMEI number (lack of which was basically the issue with Wifi only devices).
While it may take a while for us to push that to the market, it is definitely something we are not walking away from.
the beta is available here : http://groups.google.com/group/nitrodesk/web/installing-the-latest-beta
While I am not sure I may not be able to get you to try touchdown over RoadSync, i do appreciate you making the effort of checking back with us.
We are working on a lot of new exciting MDM/security/policy related work at this time, that the ETA for this hitting the market itself may be a couple months.
Thanks and regards
-g
Goutham Sukumar
NitroDesk Inc
PS: Mind pointing me to that post ?
***********
Hello,
My name is Isaac and I am here to find out what developers and publishers find useful as far as reviews of their mobile applications. I have just finished developing a website that totally caters smartphone applications. It is non-platform specific so if you develop for Iphone, Droid, blackberry, etc.. then your apps could be listed at the site.
What I am looking to get out of this is to find out what information developers want to get from end users the most. This way I can configure the review site so it can get the most useful information to developers. Thus giving developers the info they need to concentrate on what is more important to their target audience.
So I hope some of this interest and lets get talking, what are important questions you like to see answered in reviews
come on guys, help me out, what are things that you found most important when getting reviews of your applications?
If someone reviewed my mobile app, I'd like to know about a couple of things like:
Ease of use,
Functionality,
If usage of app can provide a longterm solution,
and/or if the user was satisfied with the app all around.
smartadmin said:
come on guys, help me out, what are things that you found most important when getting reviews of your applications?
Click to expand...
Click to collapse
Hi,
First of all before developing any application, I check the user requirement. As you know people want different type of applications. So I collect the user opinion from different places. Then I develop an application according to user requirement. After completing the application, I post my application reviews on different mobile based forums and get some feedback.
Tribulattifather said:
If someone reviewed my mobile app, I'd like to know about a couple of things like:
Ease of use,
Functionality,
If usage of app can provide a longterm solution,
and/or if the user was satisfied with the app all around.
Click to expand...
Click to collapse
Thanks, all good things to have rated to know how well your app is perceived by end users.
Michael_robert said:
Hi,
First of all before developing any application, I check the user requirement. As you know people want different type of applications. So I collect the user opinion from different places. Then I develop an application according to user requirement. After completing the application, I post my application reviews on different mobile based forums and get some feedback.
Click to expand...
Click to collapse
So basically if you have an idea for an app you then question potential users for what they would like to see and then build something from that?
Any particular questions you post on the forums that you feel gives you best info?
I always look for a decent star rating from those before me and also read through the developer description. If it seems useful I get it and worse case you just end up deleting it later. The main thing that makes an app flourish in the market is it's star rating and number of downloads.
But honestly, there are already several similar sites. I guess it will be really hard for you to build a big user base for your website. Other players are already in the market for a few years. And they are all free...
Maybe it is a better approach that the devs do not have to upload the app to you page but that you just allow the users to "request features" and you can allow them to vote for features. This could provide a feedback to the developer of the most important missing/demanded features. Maybe there is a chance to contact the developers via one of the google apis for marketplace once you have significant feedback from your users for a specific application...
SimonOnline2000 said:
But honestly, there are already several similar sites. I guess it will be really hard for you to build a big user base for your website. Other players are already in the market for a few years. And they are all free...
Maybe it is a better approach that the devs do not have to upload the app to you page but that you just allow the users to "request features" and you can allow them to vote for features. This could provide a feedback to the developer of the most important missing/demanded features. Maybe there is a chance to contact the developers via one of the google apis for marketplace once you have significant feedback from your users for a specific application...
Click to expand...
Click to collapse
Yes there are many similar sites, mostly concentrating on a particular platform though. Which to me makes no sense since a lot of developers want to make apps for different platforms . But you make a good point allow users to vote on proposed features that the developer is thinking of working on so they know what users really want and would likely buy for.
Majority of the time I run my phone in medi power saving mode. It adds a few extra hours of SOT. I do have the option of toggling it on/off Everytime, but it gets old really fast since I am in and out of the car all day.
Up until the Android 10 update I never had any issues with my AA headunit using Waze or maps with the phone screen off.
At first the dot will just hover in the location that the screen went dark.
I went into the app settings and disabled Waze from going to sleep in the background.
It now instead will show my progress as I drive, but the compass seems not to be working since the map doesn't update any turns.
Is there some other supporting app that I need to stop from dozing to enable Waze?
What did samsung suggest when contacted for support with your device?
marchnz said:
What did samsung suggest when contacted for support with your device?
Click to expand...
Click to collapse
I'm sure the low wage Philippines call center employees have more knowledge then the XDA community [emoji849]
mellofello808 said:
I'm sure the low wage Philippines call center employees have more knowledge then the XDA community [emoji849]
Click to expand...
Click to collapse
Could it be that Samsung aren't even aware of a bug that could be resolved, because you haven't reported it to Samsung via a ticket and potentially helping alot of people with the same problem, if Samsung release a bug fix via update or issue a knowledge article to their "low wage Philippines call center'" .
But you just want the xda community to help you, right.
marchnz said:
Could it be that Samsung aren't even aware of a bug that could be resolved, because you haven't reported it to Samsung via a ticket and potentially helping alot of people with the same problem, if Samsung release a bug fix via update or issue a knowledge article to their "low wage Philippines call center'" .
But you just want the xda community to help you, right.
Click to expand...
Click to collapse
Or instead of being pedantic people could Google the keywords in this thread, and perhaps find constructive suggestions on how to fix it themselves. Just as they do with myriad other niche issues they have.
Instead they will find your condescending input.
mellofello808 said:
Or instead of being pedantic people could Google the keywords in this thread, and perhaps find constructive suggestions on how to fix it themselves. Just as they do with myriad other niche issues they have.
Instead they will find your condescending input.
Click to expand...
Click to collapse
Perspective, isn't it. It also assumes multiple people have the same issue as you. Which variant (why assume there is only one) of Note 10+, OS release/ version, versions of Waze, etc.
What else has been considered to resolve the issue?
What do the developers/official support of these devices and applications suggest, because without approaching the proper channels, the assumption made is some one in the xda community will know about your obscure issue as you put it.
Details and effort will probably get your result, but that's just my suggestion.