Database Develop

Help revive my dead Kaiser

I have a big problem which I hope all you Kaiser gurus can offer some advice:
I got my Kaiser two weeks ago, pop in my USA T-mobile sim card (GSM only) and it worked perfectly. I then went over to Taiwan and the device was put in Airplane mode for about 10 days. When I get back to the states, the phone no longer works; all other features of WM6 works except it the phone service.
It cannot find the t-mobile network regardless in auto or manual network selection mode. I tried the SIM card on my other phone and it works perfectly so that rules out the SIM card. I did a hard reset and it didn't cure the problem.
Question is, can the altitude or air cabin pressure somehow killed the phone portion of the unit?
What other diagnostic methods do you recommend?

Hmm I dont know if this is a good idea but emergency services like 911 should still work, even without service. And by that I mean without being signed up for service. So it might help to test 911, then hang up if it rings once. Just to see if your radio still works. If it does, then the issue might be that the phone is not configured correctly to T-mobile.
Now this is only true in the USA. I'm not sure where you are from. But given that the USA has just about the oldest infrastructure in any developed nation, I'm confident it can only be better where you are from.

No, 911 does not work. Does this mean my radio is fried? What can I do?

hmm... this sounds like a bad radio flash gone wrong... and not saying so!

I tried it with my friend's AT&T Sim and it worked perfectly. Does it mean it's the carrier's problem?

it means probably your phone got sim lock somehow. Just do hard spl and unlock it.

I'd get another T-Mobile sim card if your device works fine with an AT&T sim. I realize you said your T-Mobile sim works great in another phone, but that's the only thing that makes sense.

Ok I'll try that. Problem is, I have several other T-mobile lines and I tried those SIMS already and no cigar.
Anyone else can contribute any ideas? HTC is not support me because this is an import phone.

mutantblack said:
it means probably your phone got sim lock somehow. Just do hard spl and unlock it.
Click to expand...
Click to collapse
This is MISLEADING info !
Hard-SPL = CID unlock = ROM options
it does NOT unlock the SIM !!

hello all
i got the "no sevice" problem which looks like the same as Valleydog's.
i got my kaiser about 1 month, everything goes very well
today im in class and turn on the flight mode.
when i turn off the flight mode, it cant find the sevice any more,it tells "no sevice"
i cant dial any number including 911,86,110 etc......i swap my friends' cards they couldnt work,too
oh,just a nightmare to me, i flash the htc ship rom(which contains a radio),problem still...
could anybody help me, was it suddenly sim locked? possible?
Why such bad thing happens on me(good person)...........
KAIS130 with hspl v1,flashed many roms without problem,just this problem suddenly scares me
Sheng

This happened to me briefly the other day; running a stock T-Mobiles Vario III with NO rom flashing done to it.
I went to make a call and there was no service. The phone had been in my pocket for a while. I soft reset it and it worked after that, but took about 5 minutes before it picked up a signal... It's been fine since though.

This really sucks... I will head down to the T-mobile store and try out all their SIM cards until I find one that works.
The thing that puzzles me is that the other carrier's SIM (AT&T) works fine

Why such bad thing happens on me(good person)...........
Click to expand...
Click to collapse
Haha....im sure its got nothin to do with that....mebbe u dun pray enough

Here's an update...I tried 3 working SIMS cards in T-mobile store on my phone and it still does not get signal.
Very frustrated at this point.

My phone worked intermittently at one point but now it's dead again. What a piece of crap.

This is so annoying, and HTC have no answer regarding this issue.
It is clearly not a hardware fault!!!
I have the same problem & it is so frustrating you guys can't imagine.
I have always loved HTC machines, but I am thinking never again!
Regards
Andre'

saper747 (andre),
Where are you located and what have you done to troubleshoot the problem so far?

Did you call T-Mobile to see if they have something configured wrong on their end? If the phone works with an AT&T sim, it would seem something on T-Mobile's side wasn't right.

There is nothing wrong as confirmed by T-mobile, the same SIM works on any other unlocked phone except my Kaiser

valleydog said:
saper747 (andre),
Where are you located and what have you done to troubleshoot the problem so far?
Click to expand...
Click to collapse
I am located in Israel I have tried 7 sim cards (2 -cellcom,3 -orange,1 -02 uk& 1-t-mobile ) non of them work on my Kaiser but they do in any other phone!!!
I have done soft resets & hard resets nothing helps.
it all started after I was trying to roam to another country and a day later my battery went dead, the next thing i new it wouldent register any network ,

Cant find Network on Kaiser

Hi, I have noticed that a few have already complained about this issue
I'll tell you what happened to me:
I went on holiday from Israel to Jordan for 2 days.
My Kaiser did not roam as my sim wasn't open for Intl. Roaming so it couldn't find a network.
Also I did not charge it so the Battery went dead.
Following that two days I got home gave my Kaiser a full charge and could not get the network back.
I have done many Soft resets, 2 hard resets & spoken to HTC Help Desk.
The only thing HTC could tell me was to send the Kaiser to the UK for repair as they have not heard of this issue before.
Obviously I do not want to send it as I am sure it's not hardware but something else only.
My Kaiser was perched in the US (made in GB)
Network is Cellcom , which by the way I have tried other Sims in me Kaiser since this happened but with no success.
This issue is very frustrating as I feel helpless regarding this issue & I don’t know what to do
If any one has an idea ………….Thanks
Andre'

saper747 said:
This issue is very frustrating as I feel helpless regarding this issue & I don’t know what to do
If any one has an idea ………….Thanks
Andre'
Click to expand...
Click to collapse
First, try just removing the SIM card, then re-inserting it to see if the phone reconfigures itself. You may have to do a power on without sim card, before you re-insert it.
If that fails, do a hard reset so it goes back to factory default settings, then the inserted SIM card should set up the phone settings properly.
G.

Thank, but like I said before……
I have done 2 hard resets tried every way of rebooting with sim / without sim
Nothing works !

Thank, but like I said before……
I have done 2 hard resets tried every way of rebooting with sim / without sim
Nothing works !

hello saper747:
mine switched to flight mode and swap back,it cant find network any more,too,no matter hard-reset or flashing rom,its still.........
looks like we got the same problem, is yours telling "no sevice"? just a "!" on the service icon,right?
Sheng

I think this MIGHT be a bug/issue
I had this last week for almost 4 hours. I dont think the network was down but if it was then T-mobile did not state anything anywhere
I had reception all day and then suddenly around 5:30pm, I lost it and did not get it back until late evening

woohyuksheng said:
hello saper747:
mine switched to flight mode and swap back,it cant find network any more,too,no matter hard-reset or flashing rom,its still.........
looks like we got the same problem, is yours telling "no sevice"? just a "!" on the service icon,right?
Sheng
Click to expand...
Click to collapse
Hi , yes its the same problem
It shows the networks arround but it can't register to them only the !.. icon
This has nothing to do with the network carier as the sim works in all my other phones .

Hi i was wondering if anyone has a solution yet ?

woohyuksheng said:
hello saper747:
mine switched to flight mode and swap back,it cant find network any more,too,no matter hard-reset or flashing rom,its still.........
looks like we got the same problem, is yours telling "no sevice"? just a "!" on the service icon,right?
Sheng
Click to expand...
Click to collapse
I have THE SAME situation. I believe this is the bug which MUST be solved by HTC! Or at least by someone. I still haven't found the solution. Have anybody done??

Has anyone tried what happens when 3G is disabled (GSM mode)?
I'm having the same problem for the last couple of days in the UK with Orange, but when I switch to GSM (Settings->Personal->Phone->Band->Network Type = GSM) it works fine.

alt236 said:
Has anyone tried what happens when 3G is disabled (GSM mode)?
I'm having the same problem for the last couple of days in the UK with Orange, but when I switch to GSM (Settings->Personal->Phone->Band->Network Type = GSM) it works fine.
Click to expand...
Click to collapse
I tried to do that - no result. I have made hard reset - no result. I have dowloaded update WM6.1 from offical site HTC and installed it - no result.
Also, during two days, I calculated at least 20 persons who had this problem around the world. I can not believe that nobody researched this problem yet!

Me 2
I am also suffering from same issue.
My kaiser drop network at around 5PM till 1 hr approx, it hapeend for a week almost then I update radio then it was working ok, but still its not permanent solution.
Now a days my kaiser leaves network anytime and then it will not connect how hard u try, reset, hard boot, flash anything and after sometime suddenly it works.... magic.
I check sim with other phones its working gr8. but with this phone network gives trouble, I dont have 3G here in India, so its running on GSM.
Please somebody find solution, I'll post if I get any solution.
Thanks,
Dilip

Did you try with manual selection of mobile network (start->Settings->Personal->Phone->Band->Network)?

i did the network setting and put it as GSM and it works like a champ
BUT
i lost the 3G capabilities. One of the reason i purchase Kaiser is because the 3G capability.
using other Kaiser will give me a full 3G capabilities so i start wondering whether this is a hardware issue or software

MDA Vario III dead since it got unlocked

I have an MDA vario III - Tynt II
I did manage to unlock my phone eventually , however since I unlocked it I can't make or receive any calls. Anything that has to do with sound on my phone doesn't work, i.e. it doesn't ring if someone calls me , it only vibrates. I can't accept a call, the green button doesn't work when someone is calling me. also, when i make a call and I get through I can't hear the person on the other line and neither can he hear me.
Any suggestions?? I did try to soft and hard reset it but it doesnt rectify the problem. I've also tried to launch the bootloader.
I am worried that I might have made my warranty void now cos of this.
Is that true?
Any help will be appreciated.
Thank you !

Hi Andrew,
When you say you unlocked your phone, what exactly did you do? A SIM unlock I presume so you can use any networks SIM? If so how did you do it? (e.g. software, online, code through eBay?)
What ROM are you running? You can find this in Start>Settings>SystemDevice Information
Copy all the info from that screen including the Radio Version.
Cheers
Zippyioa

which sim unlocker did you use, and did you reflash your original radio rom after unlocking?

Thank you everyone. problem solved. i had to reflash my rom and the sound got restored.

My phone doesnt allow me to call after I used okiwiz
I used the okiwiz to unlock my phone but now i cant mak any calls
can any one help?

No simcard detected on HTC P3700

Hi,
I used belgian simcard on HTC diamond(unlocked from O2 I think, becuase there is a logo). Then i used it with russian simcard. And now HTC do not see any simcard. I tried to reinstall new rom. It doesn't help...
Did sb had the same problem? Is it possible to fix?
Thanks a lot for all help..;
have a nice day

exclude a software problem ...
paradoxru said:
Hi,
I used belgian simcard on HTC diamond(unlocked from O2 I think, becuase there is a logo). Then i used it with russian simcard. And now HTC do not see any simcard. I tried to reinstall new rom. It doesn't help...
Did sb had the same problem? Is it possible to fix?
Thanks a lot for all help..;
have a nice day
Click to expand...
Click to collapse
The best thing to exclude a software-problem is:
1. remove the battery and replace it after a few seconds
2. flash the newest original rom from the provider how sells the phone (O2?)
3. after you start the new rom make a hardreset and the post the result here, the it will be a hardware problem (warranty?), if the simcard works in an other phone.

braunie said:
The best thing to exclude a software-problem is:
1. remove the battery and replace it after a few seconds
2. flash the newest original rom from the provider how sells the phone (O2?)
3. after you start the new rom make a hardreset and the post the result here, the it will be a hardware problem (warranty?), if the simcard works in an other phone.
Click to expand...
Click to collapse
Thank you for your reaction!
I didn't understood this :
"flash the newest original rom from the provider how sells the phone (O2?)"
- I need to install a ropm from O2 right?
Unfortunately no waranty(bought on eBay without warranty...)
And sim card is working on another phone... and I tried differents sims from different providers...
i will try to install original ROM...
Is it possible to put mobile on factory settings
Thanks for your answer...!

paradoxru said:
Thank you for your reaction!
I didn't understood this :
"flash the newest original rom from the provider how sells the phone (O2?)"
- I need to install a ropm from O2 right?
Unfortunately no waranty(bought on eBay without warranty...)
And sim card is working on another phone... and I tried differents sims from different providers...
i will try to install original ROM...
Is it possible to put mobile on factory settings
Thanks for your answer...!
Click to expand...
Click to collapse
No, I meen if your diamond is an xda diamond, you will have to install the O2-ROM, if it is a mda compact IV, you have to install the t-mobile-rom. If you have the HTC Touch Diamond, install the HTC-ROM. If it is orange branded install the orange-rom. OK?

braunie said:
No, I meen if your diamond is an xda diamond, you will have to install the O2-ROM, if it is a mda compact IV, you have to install the t-mobile-rom. If you have the HTC Touch Diamond, install the HTC-ROM. If it is orange branded install the orange-rom. OK?
Click to expand...
Click to collapse
Hi,
I installed a rom from HTC website. I used rom related to my S/N. And it was O2.
And it is still the same problem. It says simcard is missing(even if I use belgian or O2 sim card, problem remains...)
May be it is another problem?
Thanks for your help...

braunie said:
The best thing to exclude a software-problem is:
1. remove the battery and replace it after a few seconds
2. flash the newest original rom from the provider how sells the phone (O2?)
3. after you start the new rom make a hardreset and the post the result here, the it will be a hardware problem (warranty?), if the simcard works in an other phone.
Click to expand...
Click to collapse
Have you done these steps?
Have you tested the sim cards in an other phone?

Sounds like it maybe a problem with the tabs that contact the sim. you could of damaged them when you last swapped to the russian sim, you could look at the sim slot as best you can to see if any of the contact tabs look bent out of place & if looks ok you could try placing a thin bit of card or folded paper on the back of the sim card so it is more thick & will be pushed more firmly onto the contacts.

@ braunie,
yes, sim cards are working on other phones...
And I followed all steps and result: "The SIM is missing".....
@ Mister B,
I tried this...))
paper then double paper, triple..; and it is very firmly.. but "The SIM is missing".....
I don't know wtat can I do else....
somebody got same problem....?
braunie, mister B, thanks for your answers!!!

Mister B said:
Sounds like it maybe a problem with the tabs that contact the sim. you could of damaged them when you last swapped to the russian sim, you could look at the sim slot as best you can to see if any of the contact tabs look bent out of place & if looks ok you could try placing a thin bit of card or folded paper on the back of the sim card so it is more thick & will be pushed more firmly onto the contacts.
Click to expand...
Click to collapse
U was right....
I tried to use a paper clip to move it and it is working now... U was right it is a coctact problem...
Thanks for your support
Now I have another problem with my 2d diamond...
screen is almostr black when phone is switched on...When it is charging it is ok but when without charger, it is to black... almost no display...
May be somebody got similaire problem....?
Thanks again!

Check the screen backlight settings. They have setting for when on battery & when on mains supply IE; charging, so maybe the battery setting for screen backlight is set way too low ! just a hunch but good place to start.

Mister B said:
Check the screen backlight settings. They have setting for when on battery & when on mains supply IE; charging, so maybe the battery setting for screen backlight is set way too low ! just a hunch but good place to start.
Click to expand...
Click to collapse
Mister B,
I tried, it is not working...
when I reinstall new rom setting are set default, no?
because even after installation of new rom, it is still black...((
if not, is it possible to set on factory setting all device?
Maybe it is a screen problem?
Thanks alot...

[Q] Strange SIM problem need of help

So i tryied reading the forum but i really did not see anything like it so I will ask my question.
My Tytn is in great shape(normaly) without SIM and jut to be shure i took the memory card out to. But soon as I insert the SIM the display just stucks. Can't use any buttons, can't use touch display, it just stays like that with dimed display.
And yes I did try my SIM card with two other phones and guess what- no problem there. It seems to appear only on my Tytn.
So please, if someone has any ideas please share, so i woud be able to use my freaky phone!
Thank you

SushiTime said:
So i tryied reading the forum but i really did not see anything like it so I will ask my question.
My Tytn is in great shape(normaly) without SIM and jut to be shure i took the memory card out to. But soon as I insert the SIM the display just stucks. Can't use any buttons, can't use touch display, it just stays like that with dimed display.
And yes I did try my SIM card with two other phones and guess what- no problem there. It seems to appear only on my Tytn.
So please, if someone has any ideas please share, so i woud be able to use my freaky phone!
Thank you
Click to expand...
Click to collapse
I think you have problems SIM Issue door ...! you'd better release the SIM card first then try a soft reset your device ....
after the soft reset you can replace the SIM card and the device operates properly

I did soft restart I even reinstalled the rom but still...
Shud i go to my provider and ask for a new SIM or i some kind of mechanical problem with the door?

SushiTime said:
I did soft restart I even reinstalled the rom but still...
Shud i go to my provider and ask for a new SIM or i some kind of mechanical problem with the door?
Click to expand...
Click to collapse
if so you'd better try using sim unlock, maybe it can help you

you can download the SIM unlock in http://rapidshare.com/#!download|224...ocker.zip|8934